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    Protected-Upload - 2019-10-08T000951.972 PDF

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    Debbie Lawn has over 10 years of experience in customer service roles, including her current position as a Team Member at Tim Hortons in Toronto since 2008. She greets customers, takes food and drink orders, accepts payments, and ensures work areas are clean. Previously, she worked as a Receptionist for a doctor's office, answering phones, scheduling appointments, and maintaining organized patient files. She also has experience as a Telephone Interviewer conducting market research surveys. Lawn aims to provide outstanding customer service and has strong skills in cash handling, problem-solving, time management, and computer use.

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    Protected-Upload - 2019-10-08T000951.972 PDF

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    72 views2 pages
    Debbie Lawn has over 10 years of experience in customer service roles, including her current position as a Team Member at Tim Hortons in Toronto since 2008. She greets customers, takes food and drink orders, accepts payments, and ensures work areas are clean. Previously, she worked as a Receptionist for a doctor's office, answering phones, scheduling appointments, and maintaining organized patient files. She also has experience as a Telephone Interviewer conducting market research surveys. Lawn aims to provide outstanding customer service and has strong skills in cash handling, problem-solving, time management, and computer use.

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    Debbie Lawn has over 10 years of experience in customer service roles, including her current position as a Team Member at Tim Hortons in Toronto since 2008. She greets customers, takes food and drink orders, accepts payments, and ensures work areas are clean. Previously, she worked as a Receptionist for a doctor's office, answering phones, scheduling appointments, and maintaining organized patient files. She also has experience as a Telephone Interviewer conducting market research surveys. Lawn aims to provide outstanding customer service and has strong skills in cash handling, problem-solving, time management, and computer use.

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    72 views2 pages

    Protected-Upload - 2019-10-08T000951.972 PDF

    Uploaded by

    Anonymous iwTtu7i5V
    Debbie Lawn has over 10 years of experience in customer service roles, including her current position as a Team Member at Tim Hortons in Toronto since 2008. She greets customers, takes food and drink orders, accepts payments, and ensures work areas are clean. Previously, she worked as a Receptionist for a doctor's office, answering phones, scheduling appointments, and maintaining organized patient files. She also has experience as a Telephone Interviewer conducting market research surveys. Lawn aims to provide outstanding customer service and has strong skills in cash handling, problem-solving, time management, and computer use.

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    DEBBIE LAWN

    Scarborough, ON M1K 1C6 | (416) 875-9790 | debbie.j.lawn@gmail.com

    HIGHLIGHTS OF QUALIFICATIONS

     Over 10 years of professional work experience working with diverse clients


    while delivering outstanding customer service experience
     Efficient cash register skills for working efficiently and accurately in a fast
    paced retail environment
     Strong time management skills with the ability to multi-task while providing
    professional and efficient customer service while complying to all health and
    safety regulations and restaurant’s policies and procedures
     Good interpersonal skills for interacting and communicating with the public
    and resolving problems to customers’ satisfaction
     Flexible, hardworking team player who collaborates with others and who can
    also work independently with minimal supervision - open to shifts and working
    weekends
     Hands on knowledge of POS system; Strong attention to detail and math skills
    for performing duties, basic computer skills

    RELEVANT SKILLS AND EXPERIENCE

    Office Administration and Reception:


     Answered general phone inquiries in a professional and courteous manner;
    provided information and took messages accurately
     Acted as the first point of contact for customer inquiries and complaints;
    booked, rescheduled and verified appointments for clients
     Replied to general information requests with the accurate information
     Greeted clients and visitors; verified clients’ information
     Recorded data in clients files ensuring accuracy of information; maintained
    filing cabinets and processed office supplies requests
     Opened, screened and distributed mail

    EMPLOYMENT EXPERIENCE

    Team Member, Tim Hortons, Toronto, ON April


    2008 – present
     Welcomes customers, places their food/beverage orders and answers
    questions about menu; calculates orders; accepts cash, debit/credit card
    payments and provided correct change in accordance to cash handling
    policies and procedures
     Applies problem solving skills and references guidelines to resolve customers’
    complaints for example, explaining “roll up the rim” timelines and what
    products qualify for combination orders, when necessary escalates to
    management
     Prepares customers’ sandwiches, bagels, and soup orders efficiently, uses
    upselling techniques to promote or enhance combination food and drink
    orders
     Cleans and sanitizes work areas, tables, floors, kitchen, restaurant and
    restrooms ensuring restaurant has a neat and organized appearance

    1|Page
    DEBBIE LAWN
    Scarborough, ON M1K 1C6 | (416) 875-9790 | debbie.j.lawn@gmail.com
     Stocks/Fills service and refrigerators area with supplies to ensure efficient
    customer service
     Performs kitchen duties i.e. cleaning and washing pots and utensils

    EMPLOYMENT EXPERIENCE CONTINUED…

    Receptionist, Dr. Sie, Toronto, ON


    2006-2007
     Greeted patients, verified OHIP information and registered them, prepared
    files for physician
    and escorted patients to examination rooms
     Answered telephone and responded to patients’ and other medical
    professionals’ requests
     Scheduled, confirmed and cancelled appointments according to office
    procedures
     Maintained files by updating pertinent patient information and accurately
    filing
     Performed other clerical duties to ensure smooth and efficient office
    operations
     Ensured waiting room was neat and organized at all times

    Telephone Interviewer, Forum Research, Toronto, ON


    2006-2007
     Conducted a variety of market research telephone surveys with respondents
    while accurately and efficiently inputting responses to questions into a
    customized database

    EDUCATION

    High School Diploma


    Victoria Park Secondary School< Toronto, ON

    2|Page

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