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    Foundation Course in Front Office II 28.04

    Uploaded by

    Bibhuti Bhusan Samadder
    This document contains a 10 question exam for the course Foundation Course in Front Office - II. The exam covers various topics related to front office operations in hotels including types of room rent, guest cycles, guest reservations, registration process, 'C' forms, guest complaints, mail delivery, inter-departmental coordination, differences between upselling/discounts and affiliated/non-affiliated reservation systems, and definitions of terms like CRS, GDS, intersell agency, no-show, overbooking, overstay, understay, amendment, SOP, and travel agencies. Students have 3 hours to complete the 100 point exam.

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    Foundation Course in Front Office II 28.04

    Uploaded by

    Bibhuti Bhusan Samadder
    124 views2 pages
    This document contains a 10 question exam for the course Foundation Course in Front Office - II. The exam covers various topics related to front office operations in hotels including types of room rent, guest cycles, guest reservations, registration process, 'C' forms, guest complaints, mail delivery, inter-departmental coordination, differences between upselling/discounts and affiliated/non-affiliated reservation systems, and definitions of terms like CRS, GDS, intersell agency, no-show, overbooking, overstay, understay, amendment, SOP, and travel agencies. Students have 3 hours to complete the 100 point exam.

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    This document contains a 10 question exam for the course Foundation Course in Front Office - II. The exam covers various topics related to front office operations in hotels including types of room rent, guest cycles, guest reservations, registration process, 'C' forms, guest complaints, mail delivery, inter-departmental coordination, differences between upselling/discounts and affiliated/non-affiliated reservation systems, and definitions of terms like CRS, GDS, intersell agency, no-show, overbooking, overstay, understay, amendment, SOP, and travel agencies. Students have 3 hours to complete the 100 point exam.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    124 views2 pages

    Foundation Course in Front Office II 28.04

    Uploaded by

    Bibhuti Bhusan Samadder
    This document contains a 10 question exam for the course Foundation Course in Front Office - II. The exam covers various topics related to front office operations in hotels including types of room rent, guest cycles, guest reservations, registration process, 'C' forms, guest complaints, mail delivery, inter-departmental coordination, differences between upselling/discounts and affiliated/non-affiliated reservation systems, and definitions of terms like CRS, GDS, intersell agency, no-show, overbooking, overstay, understay, amendment, SOP, and travel agencies. Students have 3 hours to complete the 100 point exam.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    of 2

    SUBJECT CODE: BHM153 EXAM DATE: 28.04.

    2015

    ROLL No…………….
    NATIONAL COUNCIL FOR HOTEL MANAGEMENT
    AND CATERING TECHNOLOGY, NOIDA
    ACADEMIC YEAR 2014-2015
    COURSE : 2nd Semester of 3-year B.Sc. in H&HA
    SUBJECT : Foundation Course in Front Office - II
    TIME ALLOWED : 03 Hours MAX. MARKS: 100
    _______________________________________________________________________
    (Marks allotted to each question are given in brackets)
    _______________________________________________________________________
    Q.1. Define any ten types of room rent.
    OR
    What do you understand by a meal plan? Explain different meal plans offered by
    hotels.
    (10)

    Q.2. Describe the four phases of guest cycle.


    OR
    What are the functions of the front office department during the stay of a guest in a
    hotel?
    (10)

    Q.3. What do you understand by guest reservation? Draw a neat diagram of guest
    reservation form.
    OR
    The reservation department plays an important role in increasing efficiency of the
    hotel. Elaborate.
    (10)

    Q.4. Explain the flow of registration process.


    OR
    What is registration? Draw a registration form.
    (10)

    Q.5. Explain the utility of ‘C’ form.


    (10)

    Q.6. List possible causes of guest complaints. How these are handled by front office
    assistant?
    (10)

    CODE: FO/02/APR-MAY/15/NC Page 1 of 2


    SUBJECT CODE: BHM153 EXAM DATE: 28.04.2015

    Q.7. Explain the procedure of mail delivery in a hotel.


    (10)

    Q.8. Why is inter-departmental co-ordination necessary in hotels?


    (10)

    Q.9. Differentiate between:


    (a) Upselling and discounts
    (b) Affiliated and non-affiliated reservation system
    (5+5=10)

    Q.10. Define the following in one or two sentences:


    (a) CRS
    (b) GDS
    (c) Intersell Agency
    (d) No-show
    (e) Overbooking
    (f) Overstay
    (g) Understay
    (h) Amendment
    (i) SOP
    (j) Travel Agencies
    (10x1=10)

    **********

    CODE: FO/02/APR-MAY/15/NC Page 2 of 2

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