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    RAService EducationRoadmaps NA

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    Frank Burda
    Lenovo requires its Service Providers to be authorized through training and certification. Technicians must successfully complete Lenovo's authorization exam after studying various course modules outlined in Lenovo's education roadmaps. The roadmaps provide a course of study for technicians with different experience levels, allowing authorized technicians to focus on weaker areas of knowledge. Obtaining CompTIA A+ certification is recommended prior to undertaking Lenovo's authorization training.

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    RAService EducationRoadmaps NA

    Uploaded by

    Frank Burda
    537 views2 pages
    Lenovo requires its Service Providers to be authorized through training and certification. Technicians must successfully complete Lenovo's authorization exam after studying various course modules outlined in Lenovo's education roadmaps. The roadmaps provide a course of study for technicians with different experience levels, allowing authorized technicians to focus on weaker areas of knowledge. Obtaining CompTIA A+ certification is recommended prior to undertaking Lenovo's authorization training.

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    RA Service-Education Roadmaps

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    Lenovo requires its Service Providers to be authorized through training and certification. Technicians must successfully complete Lenovo's authorization exam after studying various course modules outlined in Lenovo's education roadmaps. The roadmaps provide a course of study for technicians with different experience levels, allowing authorized technicians to focus on weaker areas of knowledge. Obtaining CompTIA A+ certification is recommended prior to undertaking Lenovo's authorization training.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    537 views2 pages

    RAService EducationRoadmaps NA

    Uploaded by

    Frank Burda
    Lenovo requires its Service Providers to be authorized through training and certification. Technicians must successfully complete Lenovo's authorization exam after studying various course modules outlined in Lenovo's education roadmaps. The roadmaps provide a course of study for technicians with different experience levels, allowing authorized technicians to focus on weaker areas of knowledge. Obtaining CompTIA A+ certification is recommended prior to undertaking Lenovo's authorization training.

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    Lenovo Service Authorization Process

    • Lenovo expects Service Providers to adhere to its training and authorization requirements
    • Authorization is accomplished by achieving a specified grade on the authorization exam
    – Course of study provided through education roadmaps with multiple course modules
    – Authorized and experienced technicians only need to study areas where their knowledge is weaker
    • Service Engineers must successfully complete Lenovo authorization training

    CompTIA - A+ Certification RWSW111 – Lenovo Service and


    (Recommended) Support Guide

    RAWBasics –
    RAService - Notebook, Tablet, Desktop & Workstation Warranty Basics for Technicians and Profile
    Authorized Technician Administrators

    RWST016 RWSW112 –
    Warranty Service Warranty Basics for Technicians
    Authorization Exam and Profile Administrators

    RAWAdmin –
    Education Roadmaps Warranty Basics for Service Managers and Claim
    (Study Path) Administrators
    RWSW113 -
    Warranty Basics for Service Managers
    and Claim Administrators
    Warranty Service Education Roadmaps
    • Education Roadmaps are the suggested path of study to prepare for the authorization exam
    – CompTIA A+ topics and basic hardware knowledge are also included in the authorization exam

    RMIntro RMProduct RMBest RMBest


    RMService RMTech
    Introduction & Soft Lenovo Product Technician Best Technician Best
    Lenovo Service PC Technology
    Skills Portfolio Practices (Videos) Practices (Videos)

    RWSW103 RWSW200 RWSW201 RWSV100


    RWSW100 RWSV200
    Think Branded Lenovo Service Problem Understanding
    Who is Lenovo? Batteries
    Products (SOP/Warranties) Determination ESD

    RWSW101 RWSW104 RWSW202 RWSV201


    RWSW203 RWSV101
    Lenovo Customer Lenovo Branded Lenovo Resources Cable
    PC Basics PC Repair Kit
    Service Products (Idea) (Tools/Websites) Management

    RWSW102 RWSW205 RWSV203 RWSV204


    Handling Difficult Using Lenovo Processor System Board
    Customers Diagnostics & Heat Sink Service

    RWSW206
    RWSV207 RWSV202
    System Board
    Memory LCD Panel
    Service

    Core Modules
    RWSW207 RWSV205
    Operating System
    Recovery Storage

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