KM10122019

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Karima Moorad

043 275 6064


karima.moorad@gmail.com

I have recently moved to Melbourne from New Zealand and I am actively seeking work
within the real estate sector. I have attained my Agent Representative Certificate, and I have
an appropriate Victorian drivers license in addition to my own mode of transport.

Work Experience

Residential Property Manager – Tuscancity Property Management Ltd; Auckland, NZ.


July 2017 - October 2019 (2 years, 3 months)

I was required to manage my own portfolio of 160 rental properties. This involved advertising and
leasing vacant properties, completing routine and entry/exit inspections, conducting rental appraisals
for landlords, arranging property maintenance and repairs, attending tribunal hearings when required,
and resolving matters between landlords and tenants.

I was trained to use REST Professional and Inspection Manager. I enhanced my professional and
technical knowledge by attending educational seminars, establishing personal networks, participating
in professional events and conferences, and keeping abreast with state legislation and regulations.

Property Management Administrator – Barfoot & Thompson Ltd; Auckland, NZ.


January 2015 - July 2017 (2 year, 6 months)

I was required to assist the other property managers by processing their rental applications (including
reference and credit checks for prospective tenants), accurately producing rental agreements for both
the tenant and the landlord, completing inspection reports, following up any rent arrears, invoicing
tenants, providing monthly statements for the landlords, and completing the mid month and end of
month creditor disbursements. I was also responsible for the daily banklink and balancing the cash
drawer.

I was trained to use Console and InspectionRealEstate. I also successfully completed the in-house
property management programme 'Elevate', which comprised of 12 real estate modules.
BNZ Customer Solutions Advisor – Bank of New Zealand; Auckland, NZ.
July 2010 - November 2014 (4 years, 4 months)

I was based at the main contact centre and I was required to handle client's accounts and daily
transactions. On a single work day I would engage with 80+ clients via inbound and outbound calls. I
was required to have an advanced level of admin, data entry, and interpersonal skills in order to
perform effectively in this role and to achieve and exceed my monthly KPIs.

I was also required to ascertain customers needs and wants, and recommend suitable products based
on their requirements.

Education and qualifications

University of Auckland, Auckland, NZ (November, 2014)


 Bachelor of Arts: double Major in Psychology and Sociology

Auckland Girls Grammar School, Auckland, NZ (November, 2008)


 University Entrance
 NCEA National Certificate Level 2
 NCEA National Certificate Level 1

Skills and abilities

Over the years, I have developed comprehensive communication skills and customer service, data
entry and administration skills, attention to detail, time management and organisational skills, and
advanced computer skills. I have sound experience in problem solving, handling conflict and
resolution, managing time restraints and meeting deadlines, as well as a good grasp of analytical,
literary, and mathematical understanding.

Working in banking and customer service has also provided me with telecommuication experience
and paperwork management. I also have vast experience in building and maintaining client
relationships, negotiation tactics, prospecting skills, sales planning and meeting company goals, and
the ability to contribute to team effort by accomplishing set individual KPIs.

Referees
Available upon request.

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