CH 1 & 2 Mid Revision
CH 1 & 2 Mid Revision
CH 1 & 2 Mid Revision
mid-
term Management
revision
MANAGEMENT CH (1&2) .. MID-REVISION
1) Because this is her first job, Melanie was unclear about what managers
actually do. Fortunately her training materials explained that a manager's
job focuses on ________.
A) performing clerical duties
B) personal achievement
C) helping others accomplish their work goals
D) supervising groups rather than individual employees
Answer: C
B) a laborer
C) a manager
D) a salesperson
Answer: C
A) top managers
B) middle managers
C) supervisors
D) first-line managers
Answer: B
13) Tom is responsible for project managers who supervise others who
perform manual work. He reports to a vice president on another
continent. Tom is a ________.
A) first line manager
B) middle manager
C) top manager
D) nonmanager
Answer: B
Diff: 2
14) ________ have titles such as executive vice president, chief operating
officer, and chief executive officer.
A) Supervisors
B) Middle managers
C) First-line managers
D) Top managers
Answer: D
D) first-line manager
Answer: A
16) Blue Fin and ChrisCraft, two boat manufacturers, have merged. Top
managers now must decide how the work will be divided and who will
do what work. Such an arrangement makes up a(n) ________.
A) strategic partnership
B) coalition
C) organization
D) affinity group
Answer: C
17) The organizational chart shows titles such as front-line manager, plant
manager, and vice president of operations. It is very likely this
organization has a ________.
A) traditional committee structure
B) traditional pyramid structure
C) modern matrix structure
D) flexible structure
Answer: B
18) If your team quickly painted the wall but discovered afterward it was
the wrong wall, your team would be ________.
A) efficient but ineffective
B) efficient and effective
C) effective but inefficient
D) neither effective nor efficient
Answer: A
20) Today's managers are just as likely to be women as they are men.
Answer: TRUE
21) A manager must coordinate and oversee the work of other people so
that organizational goals can be accomplished.
Answer: TRUE
31) Ellen's ability to produce the same amount of product with fewer
personnel is a reflection of her ________.
A) effectiveness
B) organizing skills
C) leadership
D) efficiency
Answer: D
Answer: C
34) The fact that Eileen achieves her departmental goals is an indication
of her ________ as a manager.
A) leadership
B) effectiveness
C) efficiency
D) attention to detail
Answer: B
Diff: 2
35) If Fiona accomplishes her projects with high-quality results, but takes
more time than other managers in the process, as a manager she is
________.
A) efficient, but ineffective
B) a leader, but not a top manager
C) project oriented, but not effective
D) effective, but inefficient
Answer: D
36) More than a hundred years ago, Henri Fayol proposed that managers
performed five functions. They were ________.
A) planning, organizing, directing, evaluating, and controlling
B) organizing, directing, coordinating, evaluating, and controlling
C) planning, organizing, directing, coordinating, and controlling
D) planning, organizing, commanding, coordinating, and controlling
Answer: D
39) When Gavin decides as to how many units of output his employees
should produce, he is performing which of the following management
functions?
A) controlling
B) leading
C) planning
D) organizing
Answer: C
C) leading
D) controlling
Answer: B
42) Two of Brent's subordinates have not been getting along, a situation
that has now interfered with their productivity. When Brent meets with
them to resolve the conflict, he is engaged in ________.
A) planning
B) organizing
C) leading
D) controlling
Answer: C
44) When Fred tells the employees that he is sure they can fulfill the
schedule because they are good and skilled employees, he is performing
which of the following management functions?
A) controlling
B) leading
C) negotiating
D) delegating
Answer: B
46) When Joe checks the amount of output that the employees have
completed and the number of units that have been rejected, he is
performing which of the following management functions?
A) controlling
B) leading
C) evaluating
D) monitoring
Answer: A
50) When Brandi is sharing with her team members the information she
received at this morning's production meeting, she is performing the
Mintzberg role of ________.
A) liaison
B) monitor
C) entrepreneur
D) disseminator
Answer: D
51) When the mayor officiates at the ribbon-cutting ceremony for the
new bridge, he is performing one of Mintzberg's ________ roles.
A) interpersonal
B) informational
C) decisional
D) organizing
Answer: A
52) Connie has an idea for a new product she would like to produce and
market. Mintzberg would consider the activities necessary to form and
launch her company to be part of the ________ role.
A) planning
B) resource allocator
C) negotiator
D) entrepreneur
Answer: D
53) The ________ role (as Mintzberg defined it) is more important for
lower-level managers than it is for either middle- or top-level managers.
A) leader
B) figurehead
C) negotiator
D) disseminator
Answer: A
B) technical
C) interpersonal
D) conceptual
Answer: B
56) ________ skills tend to be more important for first-line managers since
they manage employees who produce the organization's product.
A) Human
B) Technical
C) Conceptual
D) Empirical
Answer: B
58) ________ skills involve the ability to work well with other people,
both individually and in a group.
A) Technical
B) Assessment
C) Planning
D) Interpersonal
Answer: D
By: HeshaM HassaN - 12 - 01060202282
MANAGEMENT CH (1&2) .. MID-REVISION
59) When Michael meets with the human resources manager to discuss a
complaint filed by one of the employees in the production department,
he requires which of the following managerial skills?
A) conceptual skills
B) interpersonal skills
C) negotiator skills
D) disturbance handler skills
Answer: B
60) When Sam Walton visited his Walmart stores, he would often lead
the employees in cheers and give inspiring speeches. Sam knew the
importance of ________ skills.
A) decisional
B) technical
C) interpersonal
D) conceptual
Answer: C
61) Ralph's search for new technologies that can be used in the
production processes of his plant is an example of which type of
management skill?
A) conceptual
B) communication
C) effectiveness
D) monitor
Answer: A
62) Which of the following is true concerning the three managerial skills?
A) Technical skills tend to be most important for middle-level managers.
B) Conceptual skills are most important for lower-level managers.
C) Interpersonal skills remain equally important to all levels of
management.
D) Technical skills increase and conceptual skills decrease in importance as
a manager climbs the organizational chart.
Answer: C
64) Terry has recently been promoted from shift manager to department
manager. As a result, ________.
A) his empirical skills are going to be most important
B) the importance of his technical skills is reduced
C) his conceptual skills are going to take the priority
D) the importance of his interpersonal skills is reduced
Answer: B
67) When Paul manages the employees who produce the product, he is
utilizing his ________.
A) conceptual skills
B) disseminator skills
C) technical skills
D) interpersonal skills
By: HeshaM HassaN - 14 - 01060202282
MANAGEMENT CH (1&2) .. MID-REVISION
Answer: C
69) The CEO of MindWerks must understand the industry in which his
business competes, the future of that industry, and the competition. This
requires strong ________ skills.
A) technical
B) interpersonal
C) conceptual
D) controlling
Answer: C
70) Effectiveness refers to getting the most output from the least amount
of input.
Answer: FALSE
Answer: FALSE
76) Figurehead, leader, and liaison are all interpersonal managerial roles
according to Mintzberg.
Answer: TRUE
Answer: B
Diff: 2
93) Managers must understand and manage both the power and the peril
of social media.
Answer: TRUE
C) universality of management
D) reality of management
Answer: C
Ch 2
1) People value history because it can help put events that are taking
place today into perspective.
Answer: TRUE
12) Frank and Lillian Gilbreth got their ideas for management from the
book Cheaper by the Dozen.
Answer: FALSE
13) The primary issue that motivated Taylor to create a more scientific
approach to management was worker satisfaction.
Answer: FALSE
16) Henri Fayol and the Frederick W. Taylor learned about management
from studying actual managers at work.
Answer: FALSE
18) Henri Fayol and Max Weber developed the idea of the five basic
management functions.
Answer: FALSE
19) Both Henri Fayol and Adam Smith saw division of work as an
important principle of management
Answer: TRUE
20) Fayol feels that managers should be given authority over workers,
but not the ability to give orders.
Answer: FALSE
21) Unity of command means that all employees should answer to only
one superior.
Answer: TRUE
23) Fayol thought that allowing employees to originate their own plans
would increase motivation.
Answer: TRUE
24) The idea of employees being paid a fair wage for their services did
not emerge until the 1960s.
Answer: FALSE
27) Robert Owen was greatly concerned with how workers were treated
in factories of the Industrial Revolution.
Answer: TRUE
29) The Hawthorne studies showed that the brighter the lights in the
room, the more productive were workers who worked in the room.
Answer: FALSE
31) The Hawthorne studies suggested that groups could influence the
productivity of an individual.
Answer: TRUE
33) The "Whiz Kids" used statistical methods to improve decision making
at the Ford Motor Company in the mid-1940s.
Answer: TRUE
34) W. Edwards Deming's ideas about quality and management were first
embraced by Japanese companies.
Answer: TRUE
35) Deming's total quality management system largely ignored the needs
of customers.
Answer: FALSE
41) Henry Ford's statement that "History is more or less bunk" is best
refuted by which of the following statements?
A) History has been shown to be 100 percent accurate.
B) History can put current activities in perspective.
C) Historical facts are seldom proven to be wrong.
D) People who write history always have an agenda.
Answer: B
42) The best evidence that managers must have guided the construction
of the Egyptian pyramids is ________.
A) how long ago they were built
B) the fact that they were built by hand
C) their sheer size
By: HeshaM HassaN - 23 - 01060202282
MANAGEMENT CH (1&2) .. MID-REVISION
44) Proof that the pyramids were well managed projects can be seen in
the fact that they ________.
A) are famous the world over
B) are unique
C) have lasted thousands of years
D) were built in a desert land
Answer: C
47) Making sure that a pyramid is built on time and according to plan is
evidence of which management function?
By: HeshaM HassaN - 24 - 01060202282
MANAGEMENT CH (1&2) .. MID-REVISION
A) planning
B) organizing
C) monitoring
D) leading
Answer: C
51) Evidence that managers in the fifteenth century Venetian ship building
facility were interested in job satisfaction is best shown by which of the
following?
A) inventory systems
B) warehouses for materials
C) wine breaks for employees
D) an accounting system
By: HeshaM HassaN - 25 - 01060202282
MANAGEMENT CH (1&2) .. MID-REVISION
Answer: C
52) Evidence that managers in the fifteenth century Venetian ship building
facility were interested in controlling costs is best shown by which of the
following?
A) inventory systems
B) warehouses for materials
C) wine breaks for employees
D) an accounting system
Answer: D
53) Evidence that managers in the fifteenth century Venetian ship building
facility were interested in keeping track of materials is best shown by
which of the following?
A) an accounting system
B) an assembly line
C) an inventory system
D) wine breaks for employees
Answer: C
54) The Industrial Revolution is largely credited with ushering in the birth
of ________.
A) the corporation
B) fair pay for workers
C) craftsmanship
D) fair treatment for workers
Answer: A
58) The size and scope of Industrial Revolution factories made such things
as ________ necessary for companies.
A) materials
B) hierarchical organization
C) supplies
D) revenues and costs
Answer: B
59) What we call job specialization today was termed this in the
eighteenth century.
A) hierarchy
B) job sharing
C) division of work
D) division of labor
Answer: D
60) ________ was a strong proponent of division of labor.
A) Max Weber
B) Frederick W. Taylor
C) Adam Smith
D) Henry Gantt
Answer: C
By: HeshaM HassaN - 27 - 01060202282
MANAGEMENT CH (1&2) .. MID-REVISION
62) Real world studies have shown that division of labor ________.
A) results in dramatic, permanent productivity increases
B) has drawbacks
C) has no drawbacks
D) works only in very small organizations
Answer: B
63) Adam Smith's Wealth of Nations was first published in the same
________ as the Declaration of Independence.
A) city
B) year
C) publishing house
D) country
Answer: B
D) scientific management
Answer: D
68) Frank and Lillian Gilbreth were best known in management circles for
________.
A) time-and-motion studies
B) industrial psychology
C) the Fourteen Principles of Management
D) scientific management
Answer: A
A) division of labor
B) centralization
C) order
D) equity
Answer: B
81) Robert Owen, Mary Parker Follett, and Hugo Munsterberg wrote
extensively about how important ________ to an organization's success.
A) people are
B) top-level managers are
C) resources are
D) financial backing is
Answer: A
82) ________ felt that managers could learn how to motivate workers
better by studying basic human behavior.
A) Mary Parker Follett
B) Hugo Munsterberg
C) Robert Owen
D) Douglas McGregor
Answer: B
D) selecting advertisements
Answer: B
85) Mary Parker Follett felt that an organization functioned best when
employees had a strong sense of this.
A) individual independence
B) group identity
C) autonomy
D) self-confidence
Answer: B
88) The Hawthorne studies engineers found that brighter light levels in
the factory ________ productivity.
A) dramatically increased
B) had no consistent effect on
C) decreased
D) slightly increased
Answer: B
89) This was one of the conclusions of the Hawthorne studies engineers.
A) Group pressure can affect individual productivity.
By: HeshaM HassaN - 33 - 01060202282
MANAGEMENT CH (1&2) .. MID-REVISION
90) From the Hawthorne studies' results, you might predict that the
performance of a poor performing individual might ________ when he
joins a high performing group.
A) increase
B) decrease
C) not change
D) become erratic
Answer: A
91) A conclusion that engineers from the Hawthorne studies made was
that people behave ________ when they are being observed.
A) unnaturally
B) erratically
C) naturally
D) comfortably
Answer: A
92) Prior to the Hawthorne studies, managers paid little attention to the
role of ________ in making decisions.
A) productivity
B) human behavior
C) efficiency
D) cost control
Answer: B
96) Which of the following is most closely associated with making the
workplace more humane?
A) the classical approaches
B) the human relations movement
C) the Hawthorne studies
D) the general administrative theory
Answer: B
97) Which person was best known for developing the hierarchy of five
needs theory?
A) Elton Mayo
B) Abraham Maslow
C) Hugo Munsterberg
D) Douglas McGregor
Answer: B
99) Which person was best known for developing the Theory X and
Theory Y?
A) Douglas McGregor
B) Abraham Maslow
C) Robert Owen
D) Elton Mayo
Answer: A
100) A problem with the theories of both Maslow and McGregor is that
they both ________.
A) made no intuitive sense
B) focused exclusively on fear as a motivating factor
C) were never questioned by researchers
D) were never supported by empirical research
Answer: D
A) computer models
B) the physical sciences
C) the military
D) biological science
Answer: C
105) These organizations were the first to employ the ideas of quality
experts such as W. Edwards Deming and Joseph M. Duran.
A) Japanese companies
B) Chinese companies
C) American companies
D) Canadian companies
Answer: A
106) Which of the following is most closely associated with the work of
W. Edwards Deming?
A) total quality management
B) the Hawthorne studies
C) the general administrative theory
D) the human relations movement
Answer: A
116) The only item that serves as both an input and an output in an open
system organization is ________.
A) capital
B) information
C) technology
D) products
Answer: B