Unit 11

1 Progress
Progresstest
test

Working with words Business communication

Complete the missing words in these conversations. Complete this text with words from the list.
Conversation 1 order   ​fish   ​
tip   ​coffee   ​bill
A Hello, I’d like to 1b a room for two nights. Do When a visitor comes to my part of the country, we
you have any 2v ? normally go to a traditional restaurant. We eat a lot of
B Certainly. We have a double room for 70 euros a night. 21
here, so visitors usually 22 a local
A Does that 3i breakfast? dish to try. At the end of the meal it’s normal to have a
23
. Of course, the host always pays the 24
Conversation 2 and it’s normal to leave a 25 . About 10% is right,
A Hello, my name’s Smythe. I have a 4r for two but only if the service was good!
nights.
B OK, Ms Smythe. Your 5r is 203 on the second Complete these sentences with the correct word (a, b or c).
floor. Can I see your c 6
c , please? 26 you ready to order?
A Sure. Is there a restaurant in the hotel? Do
a
B Yes. It’s on the first floor. Would
b
A Do I need to book a table for 7d ? Are
c
B No, it’s OK. There are plenty of tables this evening. 27 have the chicken salad, please.
Conversation 3 I
a
A Hello, this is Ms Smythe in Room 203. Can I have a I’ll
b
8
w - call, please? I’d
c
B Sure. What time? 28 A  you like sushi?
A At seven, please. And can you 9o me a taxi to Yes, it’s OK.
B 
the airport? For eight o’clock.
Do
a
B I’ll do that for you. Is there anything else?
Would
b
A Yes, do the rooms have Internet 10a ?
Could
c
B No, I’m afraid not.
29 I have the bill, please?
A That’s OK. Is 11t a gym in the hotel?
Could
a
B Yes, it’s at the top of the hotel on the seventh floor.
Would
b
Do
c
Language at work 30 A  you like a dessert?
No thanks, I can’t eat any more.
B 
Complete this conversation with the going to form of the Could
a
verbs in brackets.
Would
b
A So are you ready for your trip next week? Do
c
B Nearly. I 12 (get) my visa from
the Russian embassy tomorrow. Result ___________ / 3​ 0 marks
A Great. 13 (you / f​ ly) to
Moscow?
B That’s right. But I 14 (not / ​
stay) there. I 15 (take) a train
to St Petersburg when I arrive.
A Who 16 (meet) you there?
B One of our colleagues from the office in St Petersburg.
B Oh, that’s good. And 17
(you / ​have) time for any sightseeing?
A I think so. We 18 (have) one
free afternoon, so maybe I’ll have time.

Correct these sentences with the missing word.

19 Shelly going to arrive by taxi on Thursday.

20 We’re going to take Friday off look round the city.

Business Result Second Edition Elementary © Oxford University Press  PHOTOCOPIABLE

Unit 11 Speaking test

Role cards
Copy this page and cut out the role cards for the students. Students should do both role-plays. Then copy and use the
Speaking test results form to evaluate each student’s performance. You can then cut out the results and give them to the
students.

cut along this line

Student A Student B
1 You need a hotel room. Call the Hotel Supreme. 1 You are the receptionist at the Hotel Supreme. Student A
Ask about: calls to book a room.
• double rooms and cost for two nights • You have double rooms ($145/night).
• breakfast and dinner (included?) • The cost includes breakfast and dinner.
• location of hotel • The hotel is in the business district of the city.
Ask to book a room. Your name and credit card details are: Take the caller’s name and credit card details.
• S. Salvisberg
• American Express 2 You are staying in the Hotel Orient. Call reception. You
would like:
• 6677 5674 3310 9011
• a wake-up call
• expiry date: 6/19
• a taxi to the airport at 7 a.m.
2 You are the receptionist at the Hotel Orient. Student B • more towels
calls with some requests. You can give a wake-up call
(what time?), book taxis, and send more towels.

Unit 11 Speaking test results

Use these forms to evaluate the students.
cut along this line

Yes, but Yes, did Yes, but Yes, did

Didn’t do Didn’t do
Student A with some this very Student B with some this very
this this
Can the student …? mistakes well Can the student …? mistakes well
(0 points) (0 points)
(1 point) (2 points) (1 point) (2 points)
explain the reason
answer the phone
for calling (to
correctly
book a room)
give details
ask about prices
about prices and
and location
location
ask about what’s give details about
included what’s included

give name and ask for name and

credit card details credit card details

respond to
make requests
requests

Result  / ​10 marks Result  / ​10 marks

cut along this line

Business Result Second Edition Elementary © Oxford University Press  PHOTOCOPIABLE