Republic of the Philippines

Department of Education
Region III – Central Luzon
Schools Division of Tarlac Province
TARLAC NATIONAL HIGH SCHOOL – SAN MIGUEL CAMPUS
SENIOR HIGH SCHOOL
Tarlac City

APPROVAL SHEET

This thesis of JULIANE PEARL F. AGUSTIN, JEANNETTE B. DEOCARIS,

PRINCE IVAN R. GUTIERREZ, and CHRISTINE JOYCE L. MALLARI entitled
LIBRARY SATISFACTION OF TERTIARY STUDENTS AT A STATE
UNVERSITY, which is prepared and submitted in partial fulfilment of the requirements
for Inquiries, Investigation and Immersion, is hereby accepted.

IAN CARLO T. FELICIANO, Ed.D

Adviser
THESIS COMMITTEE

JOHN PAUL O. DELA ROSA, MAEd.

Chairman

ROSALINA Q. SANCHEZ, MAEd ARNEL VISTRO, MBA

Member Member

Accepted and approved in partial fulfilment for the requirements for the Applied Subject,
Inquiries, Investigation and Immersion.

YOLANDA M. GONZALES, Ed.D.

Principal IV, Tarlac National High School
Date:______________________________
LIBRARY SATISFACTION OF TERTIARY STUDENTS
AT A STATE UNIVERSITY

________________

A Thesis Presented to
The Faculty of the Senior High School Department
General Academic Strand
Tarlac National High School- San Miguel Campus
Tarlac City

________________

In Partial Fulfillment
of the Requirements of the Applied Subject
Inquiries, Investigations, and Immersion

________________

JULIANE PEARL F. AGUSTIN

JEANNETTE B. DEOCARIS
PRINCE IVAN R. GUTIERREZ
CHRISTINE JOYCE L. MALLARI
April 2019
 ABSTRACT
Title: LIBRARY SATISFACTION OF TERTIARY STUDENTS AT A
STATE UNIVERSITY
Researchers: Juliane Pearl F. Agustin
Jeannette B. Deocaris
Prince Ivan R. Gutierrez
Christine Joyce L. Mallari
Institution: Tarlac National High School – San Miguel Campus

Strand: General Academic Strand

This thesis focused on describing the library satisfaction of tertiary students. A

descriptive survey research design was used where a total of 100 tertiary students from

Tarlac State University- Villa Lucinda Campus served as main sources of data. Through

the adoptation of Library Satisfaction Survey developed and validated by Rehman et al.,

(2011), answers to the questions were sought.

The study revealed that most of the students were agreed and satisfied with the

library as to reference collection, that it is adequate for their needs. Likewise, it was also

affirmed that the respondents are satisfied to the library as to reference staff, reference

services, electronic- reference services and facilities. Moreover, the study also confirmed

that the students were satisfied with the overall quality of reference services of Hon. Jose

V. Yap Library.

Areas of the library that the students are most and least satisfied was also postulated.

It discovered that reference collection ranked with the highest satisfaction and followed by

facilities. Besides, the study showed that reference staff ranked as third and then reference

services. The electronic- reference services ranked with the lowest satisfaction, but the
students still agreed and satisfied with the aforementioned sub- variable. Impressively, the

results clearly shows that the students are satisfied in all aspect of the library.

Additionally, school administrators should continuously facilitate the library

regularly to monitor failures. Students, must also give feedbacks about their concerns with

the library. Lastly, librarians, could conduct a survey to maintain the good quality of

services.
 ACKNOWDLEGEMENT

We, Juliane Pearl F. Agustin, Jeannette B. Deocaris, Prince Ivan R. Gutierrez,

and Christine Joyce L. Mallari would like to extend our deepest appreciation to the

following persons who eagerly shared their professional expertise and inestimable support

and assistance to accomplish these papers.

To God, for his infinite grace and love. For his unending support and giving enough

strength, ability, and wisdom that surely helped the researchers to be motivated and

inspired while conducting this study. All the honors are lifted to the glorious glory;

To Dr. Yolanda M. Gonzales, the researchers’ former school principal, for

approving the study and extend her knowledgeable words that contributed to the

completion of this work;

To Tarlac State University- Villa Lucinda Campus, who welcomed the

researchers warm and wholeheartedly. For letting and approving to gather data from the

students that made the results more valid and reliable;

To Dr. Ian Carlo T. Feliciano, the researchers’ thesis adviser for imparting his

incomparable expertise, time, effort and wisdom in providing inimitable assistance in the

accomplishment of this study. His comments, suggestions, emendations will always be

treasured and cherished throughout our expedition;

To Mr. Ian Cesar D.C Salac, the researchers’ beloved adviser who embolden the

researchers to be more active and pursue such endeavors;

To Ms. Alma F. Bagorio, the researchers’ English critic, for propagating her

consummate ideas, concepts, and thoughts to correct the study grammatically and to

finalize it;
 To Mr. John Paul O. Dela Rosa, Mrs. Rosalina Q. Sanchez, Mr. Arnel Vistro,

the researchers’ thesis panelist, for munificent effort and time to help the researchers and

giving intellectual expertise, comments and indications that surely polished this study;

To tertiary students, the researchers’ respondents for sharing their inestimable

time despite of their busyness. Without their sincere participation, the research would not

come out with this valid results;

To GAS XII- Aquinas, the researcher’s kind- hearted classmates, for giving

unending helping- hand for clarifying such instructions that contributed to finish this

research. Their love and support will forever be appreciated and valued;

To the Senior High School Faculties, who showed their pure understanding and

patience for the shortcomings of the researchers and for giving them great considerations

when they are not focused on specific subjects;

To the Parents of the Researchers, for giving unmeasurable support to the

researchers while conducting this study. For their compassionate love whenever the

researchers are always going out just to finish this study. For willingly opened their doors

and accommodations truly helped the researchers. Without their understanding, the thesis

will never turn out like this;

To the Friends of the Researchers, for sharing motivation and inspiration to each

researchers when they are experiencing their ups and downs. For giving such comforts to

strive more and fulfill this piece of work.

 Dedication
This piece of work is humbly dedicated to our
families, relatives and friends who always had
our backs during our suffering time. To our
mentors, who became our foundations in
conducting this, and of course to our Almighty
God who has been the source of our strengths
and wisdom.
-Juliane, Jeannette, Ivan, Christine

TABLE OF CONTENTS
Page
APPROVAL SHEET ………………………………………………………… i
TITLE PAGE ………………………………………………………… ii
ABSTRACT ………………………………………………………… iii
ACKNOWLEDGMENT ………………………………………………………… v
DEDICATION ………………………………………………………… vii
TABLE OF CONTENTS ………………………………………………………… viii
LIST OF TABLES ………………………………………………………… x
LIST OF FIGURES ………………………………………………………… xi

Chapter
1 THE PROBLEM AND ITS BACKGROUND

Introduction………………………………………………………….
Statement of the Problems…………………………………………...
Hypothesis…………………………………………………………...
Significance of the Study……………………………………………
Scope and Delimitation……………………………………………...
Definition of Terms……………………………………………….....

2 REVIEW OF RELATED LITERATURE AND STUDIES

Related Literature…………………………………………………..
Related Studies……………………………………………………..
Foreign Studies……………………………………………………..
Local Studies……………………………………………………….
Conceptual Framework……………………………………………..

3 METHODS OF THE STUDY AND SOURCES OF DATA

Research Design……………………………………………...........
Research Locale……………………………………………….......
Respondents of the Study……………..…………………….…….
Research Instrument ………………................................................
Validity and Reliability of Research Instrument ……….................
Statistical Treatment …………………………………….……...…

4 PRESENTATION, ANALYSIS AND INTERPRETATION OF

DATA

Library Satisfaction of Tertiary Students

Reference Collection………………….…………….…………….
Reference Staff………………………………………….…………
 Reference Services………………………………………………….
Electronic- reference Services………………………………………
Facilities………………………………………………………….….
Over-all satisfaction………………………………………………....
Areas of the Library the Students are Most and Least Satisfied…….
Implications of the Study……………………………………………

5 SUMMARY OF FINDINGS, CONCLUSIONS AND

RECOMMENDATIONS

Summary of Findings………………………………….……………
Conclusions…………………………………………………………
Recommendations………………………………………….……….
REFERENCES……………………………………………………….……………

APPENDICES

AA Letter to the Principal………………………………...……………

BB Letter to the Research Instrument’s Author…………………...…..
CC Library Satisfaction Survey………………………………………..
D Statistical Computations…………………….……..………………
EE Electronic Mail from the Author………………………………….
F
……………………………………………………………………………
CURRICULUM VITAE
 LIST OF TABLES

Table Page

1 Students’ Library Satisfaction as to Reference Collection………………...

2 Extent of Students’ Library Satisfaction as to Reference Collection……...

3 Students’ Library Satisfaction as to Reference Staff……………………...

4 Extent of Students’ Library Satisfaction as to Reference Staff…………...

5 Students’ Library Satisfaction as to Reference Services……………..……

6 Extent of Students’ Library Satisfaction as to Reference Services………..

7 Students’ Library Satisfaction as to Electronic- Reference Services……...

8 Extent of Students’ Library Satisfaction as to Electronic- Reference

Services……………………………………………………………………

9 Students’ Library Satisfaction as to Facilities……………………………

10 Extent of Students’ Library Satisfaction as to Facilities………………….

11 Students’ Over- all Library Satisfaction………………………………….

12 Extent of Students’ Over- All Library Satisfaction………………………

13 Areas of the Library the Students are most and least satisfied…..............

LIST OF FIGURES
Figure Page

1 Paradigm of the Study……………………………………………………..