CSSYB BOK Key words – Quality publications

1. Purpose of six sigma

2. Methodology (DMAIC)

a. http://rube.asq.org/six-sigma/2015/08/six-sigma/structured-yet-flexible-approach.pdf

3. Evolution of Quality
a. http://asq.org/2014/05/quality-management/early-history.html
b. http://asq.org/2014/08/iso-9000/quality-management-systems-background-evolution-and-
the-future-of-iso-9001-webcast.html

4. Value of six sigma

a. http://rube.asq.org/data/subscriptions/ssm_open/2002/august/ssfmv1i4watson.pdf

5. lean (waste elimination)

a. http://asq.org/quality-progress/2009/05/lean/the-right-mix.html
b. http://asq.org/quality-progress/2010/03/basic-quality/window-of-opportunity.html
c. http://rube.asq.org/quality-participation/2009/10/quality-management/fast-government-
increasing-our-capacity-to-do-more-good.pdf

6. Lean methodologies
a. http://rube.asq.org/members/news/aqc/54_2000/14445.pdf
b. http://rube.asq.org/quality-progress/2015/03/lean/walk-the-line.pdf
c. (Visual workplace) http://asq.org/2010/08/quality-tools/the-visual-workspace.html
d. (Visual Management)
http://rube.asq.org/data/subscriptions/qp/2002/1102/qp1102stocker.pdf
e. http://rube.asq.org/data/subscriptions/qp/2001/0601/qp0601lathin.pdf
f. http://rube.asq.org/quality-engineering/2011/01/quality-quandaries-lean-nursing.pdf
g. http://asq.org/quality-progress/2004/01/process-management/change-method-to-the-
job.html

7. just-in-time,

a. http://asq.org/quality-progress/2001/01/one-good-idea/evaluating-just-in-time-projects-
from-a-more-focused-framework.html
8. Poka-yoke,
a. (Understanding Human error) http://rube.asq.org/quality-
progress/2002/09/standards/reduce-human-error.pdf
b. http://rube.asq.org/six-sigma/2007/02/process-management/mistake-proofing-in-
assembly.pdf
c. http://rube.asq.org/members/news/aqc/57_2003/19371.pdf
d. http://asq.org/data/subscriptions/qp/2005/0705/qp0705chua.html
e. http://rube.asq.org/members/news/aqc/59_2005/app_of_healthcare_focused_error_proofi
ng.pdf
9. Kanban,
a. http://asq.org/quality-progress/2009/05/lean/the-right-mix.html
b. http://asq.org/quality-progress/2006/04/lean/building-blocks.html
10. value-stream mapping
a. http://asq.org/quality-progress/2006/04/lean/building-blocks.html
b. http://asq.org/2011/04/7-lss-tools-value-stream-mapping-webcast.html
c. http://asq.org/quality-progress/2006/06/lean/value-stream-mapping--an-introduction.html
d. http://media.asq.org/110939/web.mp4 (Software tool)

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 CSSYB BOK Key words – Quality publications
11. Value of Lean
a. http://rube.asq.org/six-sigma/2013/02/complementary-strengths.pdf
b. http://rube.asq.org/six-sigma/2014/08/lean/thinking-lean-is-lean-different-in-a-nonprofit-
world.pdf
c. http://rube.asq.org/quality-progress/2009/05/six-sigma/a-lean-six-sigma-breakthrough.pdf
d. http://rube.asq.org/world-conference/2004/six-sigma/transactional-kaizen.pdf

12. Six sigma infrastructure

a. http://rube.asq.org/data/subscriptions/ssm_open/2002/may/ssfmv1i3hoerl.pdf
b. http://asq.org/quality-progress/2011/10/six-sigma/growth-chart.html

13. Team- continuous improvement,

a. http://asq.org/quality-progress/2015/03/teams/inside-job.html

14. self-managed Team

a. http://asq.org/qic/display-item/index.html?item=16814

15. cross-functional Team

a. http://rube.asq.org/data/subscriptions/qp/2003/0603/qp0603wilson.pdf

16. Stages of Team development

17. Stages of team evolution: forming, storming, norming, performing, and adjourning

18. Decision-making tools

a. http://rube.asq.org/quality-progress/2000/02/data-quality/improving-performance.pdf
b. http://asq.org/2011/08/teams/an-introduction-to-the-seven-team-tools.html

19. Brainstorming,
a. http://rube.asq.org/quality-progress/2008/02/one-good-idea/rapid-brainstorming-brings-a-
deluge-of-ideas.pdf
20. Multivoting,
a. none
21. nominal group technique (NGT)
a. http://asq.org/quality-progress/2000/02/one-good-idea/the-nominal-group-technique.html

22. Team communication methods

a. None

23. Tools for DMAIC steps

a. http://asq.org/quality-progress/2001/09/frontiers-or-quality/statistical-tools-for-six-
sigma.html
b. http://rube.asq.org/members/news/aqc/57_2003/19360.pdf

24. Pareto charts

a. http://rube.asq.org/six-sigma/2009/05/dont-misuse-the-pareto-principle.pdf
b. http://rube.asq.org/data/subscriptions/qp/2000/1000/qp1000stevenson.pdf
25. Cause and effect diagrams
a. http://asq.org/quality-progress/2015/03/one-good-idea/fishing-for-an-answer.html

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b. http://asq.org/quality-progress/2012/04/back-to-basics/back-to-basics-creative-
combination.html
c. http://asq.org/quality-progress/2012/07/career-development/learning-to-fish.html
26. Flowcharts
a. http://asq.org/quality-progress/2007/10/basic-quality/process-optimization-for-service-
organizations.html
b. http://asq.org/quality-progress/2011/06/expert-answers.html
27. Run charts
a. http://asq.org/quality-progress/2001/02/one-good-idea/use-run-charts-to-confirm-root-
causes.html
28. Check sheets
a. http://asq.org/quality-progress/2001/04/problem-solving/use-check-sheets-to-identify-the-
causes-of-downtime.html
29. scatter diagram,
a. http://asq.org/quality-progress/2002/07/problem-solving/is-there-a-relationship-here.html
30. Histograms.
a. http://asq.org/data/subscriptions/qp/2006/0706/qp0706vermani.html

31. Six sigma metrics

a. http://rube.asq.org/six-sigma/2009/11/design-of-experiments/metrics-source-of-
confusion.pdf
b. http://rube.asq.org/six-sigma/2011/08/six-sigma/sustain-your-change.pdf
c. http://asq.org/quality-progress/2014/08/statistics-roundtable/whats-meant-by-
capability.html

32. Cost of poor quality (COPQ).

a. http://rube.asq.org/quality-progress/2006/09/cost-of-quality/measuring-for-
management.pdf
b. http://rube.asq.org/quality-progress/2008/07/cost-of-quality/raising-the-bar.pdf
c. http://rube.asq.org/data/subscriptions/qp/2001/0501/qp0501defeo.pdf
d. http://rube.asq.org/2006/04/cost-of-quality/using-cost-of-quality-to-improve-business-
results.pdf
e. http://rube.asq.org/members/news/aqc/54_2000/14099.pdf
f. http://rube.asq.org/quality-participation/2009/07/problem-solving/quality-in-good-times-
and-bad-times.pdf

33. voice of the customer

a. http://asq.org/2010/08/customer-requirements/voc-webcast.html

34. critical-to-quality (CTQ)

a. http://asq.org/quality-progress/2001/05/frontiers-of-quality/bottom-line-success-with-six-
sigma.html

35. project identification

a. http://rube.asq.org/data/subscriptions/ssm_sub/2005/may/ssfmv4i3nilakanta.pdf
b. http://rube.asq.org/data/subscriptions/ssm_open/2002/november/ssfmv2i1kelly.pdf
c. http://rube.asq.org/data/subscriptions/ssm_open/2003/november/ssfmv3i1bertels.pdf
d. http://rube.asq.org/data/subscriptions/ssm_open/2003/may/ssfmv2i3carnell.pdf

36. Stakeholder analysis

a. http://asq.org/2009/09/lean/getting-green-with-lean.html
b. http://asq.org/quality-progress/2015/01/back-to-basics/putting-it-all-on-the-table.html

37. SIPOC

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 CSSYB BOK Key words – Quality publications

a. http://asq.org/2011/08/quality-tools/intro-to-the-sipoc-diagram-webcast.html
b. http://rube.asq.org/six-sigma/2012/02/quality-tools/developing-sipoc-diagrams.pdf

38. Project Charter

a. http://rube.asq.org/data/subscriptions/qp/2003/0103/qp0103lynch.pdf
b. http://asq.org/quality-progress/2016/06/back-to-basics/perfect-the-project.html

39. Project Planning

40. Project management tools

41. Project toll gate Review

42. Basic statistics

a. http://asq.org/quality-progress/2015/08/statistics-roundtable/are-the-data-the-data.html
b. http://asq.org/quality-progress/2014/07/statistics-roundtable/dont-be-discrete.html

43. Data collection plans

a. http://rube.asq.org/quality-progress/2003/11/back-to-basics/collecting-data-for-root-
cause-analysis.pdf

44. Operational definition

45. Qualitative and quantitative data

a. http://rube.asq.org/quality-progress/2014/07/statistics-roundtable/dont-be-discrete.pdf

46. Data collection techniques

a. http://rube.asq.org/quality-progress/2015/08/statistics-roundtable/are-the-data-the-
data.pdf
b. http://rube.asq.org/quality-progress/2015/06/statistics-roundtable/guiding-beacon.pdf

47. precision, accuracy, bias, linearity, and stability

a. http://rube.asq.org/quality-progress/2014/07/measure-for-measure/calculating-
uncertainty.pdf

48. Gauge repeatability & reproducibility

a. http://rube.asq.org/quality-progress/2012/01/statistics-roundtable/gage-rr-reminders.pdf

49. 5S

a. http://asq.org/2010/08/six-sigma/LSS-tools-5s.html

50. Waste Elimination

a. http://asq.org/2010/08/lean/the-seven-wastes-webcast.html

51. FMEA

52. Root Cause Analysis

a. http://rube.asq.org/quality-progress/2007/02/one-good-idea/60-minutes-to-a-solution.pdf

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b. http://rube.asq.org/quality-participation/2008/10/problem-solving/the-human-side-of-root-
cause-analysis-on-line-only-version.pdf
c. http://asq.org/quality-progress/2004/07/quality-tools/root-cause-analysis-for-
beginners.html
d. http://rube.asq.org/quality-progress/2011/05/best-practices/are-you-a-good-problem-
solver.pdf
e. http://rube.asq.org/members/news/aqc/56_2002/18129.pdf
f. http://asq.org/2013/12/quality-tools/getting-the-defects-out-of-root-cause-analysis.html
g. http://asq.org/2011/10/problem-solving/solution-analysis-root-cause-analysis-
webcast.html
h. http://asq.org/2011/04/root-cause-analysis-for-beginners-part-1-webcast.html
i. http://asq.org/2011/04/root-cause-analysis-for-beginners-part-2-webcast.html
j. http://rube.asq.org/quality-progress/2013/09/one-good-idea/probable-cause.pdf
k. http://rube.asq.org/quality-progress/2008/05/measure-for-measure/measure-for-measure-
a-clearer-picture-with-rca.pdf
l. http://rube.asq.org/quality-progress/2008/10/quality-tools/flip-the-switch.pdf
m. http://rube.asq.org/quality-progress/2010/04/quality-tools/under-scrutiny.pdf
n. (Is-is not) http://rube.asq.org/quality-progress/2010/03/back-to-basics/get-to-the-root-of-
it.pdf

53. 5-whys,
a. http://rube.asq.org/quality-progress/2015/05/back-to-basics/why-ask-why.pdf
b. http://asq.org/quality-progress/2015/02/back-to-basics/the-art-of-root-cause-analysis.html
c. http://rube.asq.org/quality-progress/2003/09/back-to-basics/find-the-root-cause.pdf
d.
54. Process mapping,
a. http://rube.asq.org/six-sigma/2012/11/quality-tools/seeing-is-believing.pdf
b. http://rube.asq.org/quality-progress/2007/05/process-management/reviving-the-process-
map.pdf
c. http://asq.org/quality-progress/2003/01/problem-solving/a-simple-process-map.html
d. http://rube.asq.org/six-sigma/2012/11/quality-tools/seeing-is-believing.pdf
e. http://rube.asq.org/quality-progress/2010/11/basic-quality/on-the-map.pdf
f. (Software tool) http://rube.asq.org/data/subscriptions/qp/2002/0902/qp0902greenfield.pdf
55. Force-field analysis
a. http://asq.org/quality-progress/2001/07/problem-solving/solve-problems-with-open-
communication.html
56. Matrix charts
a. http://asq.org/2010/06/quality-tools/the-seven-management-and-planning-tools-webcast-
series-overview.html

57. normal and binomial distributions

a. http://asq.org/data/subscriptions/qp/2005/1205/qp1205barrows.html

58. skewed and bimodal distributions

a. http://rube.asq.org/data/subscriptions/qp/2005/1205/qp1205barrows.pdf

59. Common and special cause variation – SPC

a. http://rube.asq.org/quality-progress/2013/01/statistics-roundtable/follow-the-rules.pdf

60. Correlation
a. http://asq.org/quality-progress/2002/07/problem-solving/is-there-a-relationship-here.html

61. Regression
62. Null and alternative hypothesis,
a. http://asq.org/quality-progress/2015/07/back-to-basics/substantiation-test.html

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63. Type I and type II error

64. p-value

a. http://rube.asq.org/six-sigma/2015/05/statistics/above-and-beyond.pdf
b. http://rube.asq.org/quality-progress/2011/08/statistics-roundtable/not-significant-but-
important.pdf

65. Power (Statistical decision making)

a. http://rube.asq.org/quality-progress/2015/07/statistics-roundtable/the-significance-of-
power.pdf
b. http://asq.org/quality-progress/2015/07/statistics-roundtable/the-significance-of-
power.html

66. Kaizen and kaizen blitz

a. http://asq.org/2010/08/quality-tools/LSS-tools-kaizen.html
b. http://rube.asq.org/quality-progress/2007/02/lean/the-benefits-of-kaizen-and-kaizen-
events.pdf
c. http://rube.asq.org/quality-progress/2012/05/change-management/make-the-leap.pdf
d. http://rube.asq.org/six-sigma/2015/02/guest-editorial-is-this-a-six-sigma-project-or-kaizen-
event.pdf
e. http://asq.org/2014/02/continuous-improvement/modular-kaizen-continuous-and-
breakthrough-improvement-webcast.html

67. Plan-do-check-act (PDCA) cycle

a. http://asq.org/2011/07/continuous-improvement/intro-to-pdca-1.html
b. http://asq.org/2011/07/continuous-improvement/intro-to-pdca-2.html
c. http://asq.org/2011/07/continuous-improvement/intro-to-pdca-3.html
d. http://rube.asq.org/data/subscriptions/qp/2000/0500/qp0500czarnecki.pdf
e. http://asq.org/quality-progress/2002/05/problem-solving/the-benefits-of-pdca.html
f. http://asq.org/quality-progress/2001/05/emerging-sector/the-evolution-of-a-quality-
culture.html

68. Cost-benefit analysis

a. http://rube.asq.org/quality-progress/2004/09/cost-of-quality/six-sigma-bottom-line.pdf
b. http://rube.asq.org/quality-progress/2002/01/teams/essential-six-sigma.pdf
c. http://rube.asq.org/data/subscriptions/qp/2001/0501/qp0501neuscheler.pdf

69. Control plan

70. X bar-R charts

a. http://rube.asq.org/data/subscriptions/ssm_sub/2006/volume5-
issue3/ssfmv5i3weinstein.pdf
b. http://rube.asq.org/quality-progress/2008/11/back-to-basics/clearing-spc-hurdles.pdf
c. http://asq.org/2010/06/basic-quality/control-charts.html
d. http://rube.asq.org/quality-progress/2014/08/statistics-roundtable/whats-meant-by-
capability.pdf

71. Document Control

i. http://asq.org/2014/04/best-practices-for-implementing-a-global-change-
management-solution-webcast.html

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