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User Guide To Our XOX MOBILE Operator

Services
TOP-UP YOUR XOX MOBILE ACCOUNT BALANCE ENQUIRY TRANSFER

SHARING FAT DATA PLAN WITHDRAW FROM SEASON PASS ACCOUNT

ADD ON DATA FAMILY N’ FRENS IDD

INTERNATIONAL ROAMING IVR CHANGE LANGUAGE LOYALTY POINTS

VALIDITY

Top-Up Your XOX MOBILE Account

You can buy a top-up card from any authorised dealer in the form
of:

a. Top-Up Card / Voucher at any XOX MOBILE Authorised Dealers

b. Electronic Code / Top-Up Slip at

c. Top-Up via XOX Self-Care Portal

d. Top-Up via MyXOX APP

Top-up your prepaid account via:

a. Top-up your own prepaid account: Key in *132*1*< 16-digit Pin Code ># and
USSD

press
 U
b. Top-up your friend’s account: Key in *132*1*< 16-digit Pin Code >*< Mobile
Number ># and press
EXAMPLE: *132*1*< 16-digit Pin Code >*010300XXXX# and press

Top-up your own prepaid account:

Key in REC< space >PR< space >< Your 16-digit Pin Code > and send to 28899
SMS

EXAMPLE: REC PR < 16-digit Pin Code > and send to 28899

Dial 13322 from your XOX MOBILE.

CALL

Balance Enquiry
You can check your balance via these 3 options:

Key in *132# and press

USSD

Key in *150*1# and press (for ONEXOX)

Key in BAL and send to 28899 (For #prepaidplus, XOX Prepaid, Penang 1758)
SMS

Key in BAL and send to 22111 (For ONEXOX)

Dial 13322 from your XOX MOBILE for immediate notification of your balance
CALL

Transfer
Transferring Credit

ONEXOX to ONEXOX only: TRNS (space) MA (space) (Mobile Number) (space) MA

(space) (amount) (space) PIN
SMS

From DA to MA : TRNS (space) DA (space) (amount)

Sharing
Enjoy data,minutes and sms sharing with all XOX MOBILE
numbers!

DATA : SHARE(space)(recipient number)D(quantity)(pin)to 23388. Eg to share 1GB

type, SHARE 0103333010 D1 1234. Type D0.5 for 500MB.
SMS

VOICE: SHARE(space)(recipient number)V(quantity)(pin)to 23388. Eg to share

30mins type, SHARE 0103333010 V30 1234.
SMS : SHARE(space)(recipient number)S(quantity)(pin)to 23388. Eg to share
10SMS type, SHARE 0103333010 S10 1234.
COMBINATION : SHARE(space)(recipient number)(space)D(quantity)
(space)V(quantity)(space)S(pin)to 23388. Eg to share 10GB, 10 Mins, 10SMS type,
SHARE 0103333010 D10 V10 S10 1234.

FAT DATA Plan

It’s Easy to Subscribe to XOX MOBILE’s Internet Plan
Subscribe to XOX FAT DATA Plan:

For RM50/month (10GB)* : SMS DATA FAT10 and send to 23388/22111

For RM30/month (5GB)* : SMS DATA FAT5 and send to 23388/22111
SMS

For RM25/month (2GB)* : SMS DATA FAT2 and send to 23388/22111

For RM15/month (1GB)* : SMS DATA FAT1 and send to 23388/22111
For RM12/month (500MB)* : SMS DATA FAT500 and send to 23388/22111
For RM10/week (2GB)* : SMS DATA FATW2 and send to 23388/22111
For RM3/day (1GB)* : SMS DATA FATD1 and send to 23388/22111
Withdraw From Season Pass Account
Here’s Some Guides On Using Your Data From Season Pass
Account
Via SMS:

For 10GB/month : SMS DATA FAT10 and send to 23388/22111

For 5GB/month : SMS DATA FAT5 and send to 23388/22111
SMS

For 2GB/month : SMS DATA FAT2 and send to 23388/22111

For 1GB/month : SMS DATA FAT1 and send to 23388/22111
For 500MB/month : SMS DATA FAT500 and send to 23388/22111
For 2GB/week : SMS DATA FATW2 and send to 23388/22111
For 1GB/day : SMS DATA FATD1 and send to 23388/22111

Via MyXOX App:

Download Android version
Download IOS version
Or via XOX Self-care here

Add on your data quota:

You can increase your data quota at any time within your
subscription period!

a. To subscribe 5GB add-on data volume: Key in DATA< space >ADD< space
>5GB and send to 23388/22111
SMS

b. To subscribe 1GB add-on data volume: Key in DATA< space >ADD< space
>1GB and send to 23388/22111
c. To subscribe 500MB add-on data volume: Key in DATA< space >ADD< space
>500MB and send to 23388/22111
d. To subscribe 100MB add-on data volume: Key in DATA< space >ADD< space
>100MB and send to 23388/22111
Turn off the auto renewal function:

Key in DATA< space >AR< space > OFF and send to 23388
SMS

Family n′ Frens
The best voice call ever for the 10 most important people on any
mobile network and Telekom Malaysia xed lines.
Manage your Family n’ Frens via SMS:

a. To activate Family n′ Frens: Type FNF< space >ON and send to 28899 (For
#prepaidplus, XOX Prepaid, Penang 1758) or 22111 (For ONEXOX)
SMS

b. For Help: Type FNF< space >HELP and send to 28899 (For #prepaidplus, XOX
Prepaid, Penang 1758) or 2211 1(For ONEXOX)
c. To add: Type FNF< space >ADD< space >< Mobile Number > and send to
28899 (For #prepaidplus, XOX Prepaid, Penang 1758) or 22111 (For ONEXOX)
Example: Type FNF ADD 010300XXXX and send to 28899
d. To delete: Type FNF< space >DEL< space >< Mobile Number > and send to
28899 (For #prepaidplus, XOX Prepaid, Penang 1758) or 22111 (For ONEXOX)
Example: Type FNF DEL 010300XXXX and send to 28899

Registration of rst fteen (15) numbers for #prepaidplus, XOX Prepaid, Penang 1758 or rst ten
(10) numbers for ONEXOX is free of charge. Any subsequent change of numbers will be
charged RM1 each. Family n’ Frens call rates are applicable for domestic calls only.

IDD
This service allows you to make international calls using your
mobile phone.

Country Prepaid (Direct Dial)

Country
Code Fixed Mobile
(RM/30sec) (RM/30sec)
 AUSTRALIA 614 0.09 0.44

CANADA 1 0.08 0.08

CHINA 86 0.06 0.10

HONG KONG 852 0.08 0.10

INDONESIA 62 0.62 0.66

SINGAPORE 65 0.09 0.13

TAIWAN 886 0.35 0.35

THAILAND 66 0.18 0.19

UNITED KINGDOM 44 0.10 0.45

UNITED STATES OF AMERICA 1 0.09 0.09

60 seconds/block 30 seconds/block
Terms and Conditions apply. Prices subject to change without prior notice.

To make IDD calls:

CALL

Dial 00< Country Code >< Area Code >< Mobile Number > and press

International Roaming*
As XOX MOBILE comes with International Roaming Service
activated by default, you can immediately enjoy staying in touch
with the world.
Short Code Roaming

Type *136*< Country Code >< Mobile Number ># and press Example: Type
USSD

*136*6010300XXXX# and press

Short Code Roaming

Type +< Country Code >< Mobile Number > and press Example: Type
CALL

+6010300XXXX and press

* Rates are subject to change without prior notice, for further information please refer to
www.xox.com.my

IVR Change Language

XOX MOBILE IVR (Interactive Voice Respond) system and XOX
MOBILE SMS service info by default are in Chinese language, if
you wish to change the default language, please refer below:
To change IVR language:

A. OneXOX
Dial #150* > Select Option > Choose Language
SMS

B. Prepaidplus, XOX Prepaid, Penang 1758

English language: Key in LANG< space >ENG send to 28899; Chinese
language: Key in LANG< space >CHI send to 28899

To seek for help on how to change IVR language:

Key in LANG<
Penang 1758) or
space
22111>HELP
(For ONEXOX)
send to 28899 (For #prepaidplus, XOX Prepaid,
SMS

Loyalty Points
To redeem free SMS with your Loyalty Points:
 Key in LYT< space >RED< space >SMS< space >< SMS Amount > send to
28899 (For #prepaidplus, XOX Prepaid, Penang 1758) or 22111 (For ONEXOX)
SMS Example: Key in LYT RED SMS 100 send to 28899

To check your Loyalty Points:

Key in *132# and press

USSD

Key in *150*1# and press (for ONEXOX)

If you need help regarding Loyalty Points:

Key in LYT< space >HELP send to 28899 (For #prepaidplus, XOX Prepaid,
SMS

Penang 1758) or 22111 (For ONEXOX)

Validity
Prolong your XOX MOBILE validity with simple steps below:

6 Months Validity Extension (RM18): Key in VALID< space >6 and send to 22111
(For ONEXOX); Or 28899 (For other prepaid)
SMS

12 Months Validity Extension (RM25): Key in VALID< space >12 and send to 22111
(For ONEXOX; Or 28899 (For other prepaid)

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