BBP-QADB - SD

Table of Contents
A. Organization 1
1. Sales and Distribution 1
1.1. Sales Area 1

1.2. Sales organization 1
1.3. Distribution channel 1
1.4. Sales office 1
1.5. Sales Group 1
B. Master Data 1
1. General Master Records 1
1.1. Material Master 1
1.2. Customer Master Record 1
2.1. Agreements 1
2.1.1. Customer material information 1
2.1.2. Rebate Agreement 1
2.2. Conditions 1
2.3. Output 1
C. Business Processes 1
1.1.1. Customer Inquiry 1
1.1.1.1. Customer Inquiry Processing 1
1.2. Sales Order Processing (Standard) 1
1.2.1. Customer Outline Agreement 1
1.2.1.1. Quantity Contract Processing 1
1.2.1.2. Value Contract Processing 1
1.2.1.3. Customer Scheduling Agreement Processing 1
1.2.2. Sales Order 1
1.2.2.1. Customer Quotation Processing 1
1.2.2.2. Sales Order Processing 1
1.2.3. Risk/Credit Management 1
1.2.3.1. Credit Control 1
1.2.4. Shipping 1
1.2.4.1. Delivery Processing 1
1.2.4.2. Proof of Delivery 1
1.2.4.3. Picking 1
1.2.4.4. Goods Issue Processing 1
1.2.4.5. Goods Issue Cancellation 1
1.2.5. Billing 1
1.2.5.1. Processing Billing Documents 1
1.2.5.2. Pro forma Invoice Processing 1
1.2.5.3. Invoice List Processing 1
1.2.5.4. Billing Document Cancellation 1
1.2.6. Information System 1
1.2.6.1. Evaluations: Logistics Information System 1
1.3. Sales Order Processing: Make/Assembly To Order 1
1.3.1. Customer Outline Agreement 1
1.3.1.1. Quantity Contract Processing 1
1.3.1.2. Value Contract Processing 1
1.3.1.3. Customer Scheduling Agreement Processing 1
1.3.2.1. Customer Quotation Processing 1
1.3.2.2. Sales Order Processing 2
1.3.3. Risk/Credit Management 2
1.3.3.1. Credit Control 2
1.3.4. Shipping 2
1.3.4.1. Delivery Processing 2
1.3.4.2. Proof of Delivery 2
1.3.4.3. Picking 2
1.3.4.4. Goods Issue Processing 2
1.3.5. Billing 2
1.3.5.1. Processing Billing Documents 2
1.3.5.2. Pro forma Invoice Processing 2
1.3.5.3. Invoice List Processing 2
1.3.6.1. Evaluations: Logistics Information System 2
1.4. Consignment Processing 2
1.4.1.1. Consignment Fill-up 2
1.4.1.2. Consignment Issue 2
1.4.1.3. Consignment Pickup 2
1.4.2. Shipping 2
1.4.2.1. Delivery for Consignment Fill-up 2
1.4.2.2. Delivery for Consignment Issue 2
1.4.2.3. Delivery for Consignment Pickup 2
1.4.2.4. Goods Issue for Consignment Fill-Up 2
1.4.2.5. Goods Issue for Consignment Issue 2
1.4.2.6. Goods Receipt for Consignment Pick-Up 2
1.4.3.1. Evaluation: Logistics Information System 2
1.5. Inter company Handling 2
1.6. Returns Processing 2
1.6.1. Returns 2
1.6.1.1. Returns Processing 2
1.6.1.2. Processing Credit/Debit Memo Request 2
1.6.1.3. Invoice Correction Request 2
1.6.2. Shipping 2
1.6.2.1. Delivery for Returns 2
1.6.3. Billing 2
1.6.3.1. Credit Memo from Customer Complaint / Returns 2
1.7. Rebate Processing 2
1.7.1. Rebate Agreements 2
1.7.1.1. Condition Processing 2
1.7.2. Rebate Settlement 2
1.7.2.1. Credit Memo Request for Rebate Settlement 2
1.7.2.2. Rebate / Commission Calculation Processing 2
1.7.2.3. Rebate Credit Memo 2
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A. Organization
1. Sales and Distribution
1.1. Sales Area
Questions:
Q: 1) Do you need to keep the sales activities of particular enterprise areas/business areas
or product groups completely separate?
A: Yes. Business is based on product groups
Q: 3) If you have multiple companies, are sales in one company sourced from a plant in
another company? In which company is the revenue recognized?
A: No
1.2. Sales organization

Questions:
Q: 1) Who is responsible for sales-related components in the material and customer master
data?
A: Agency responsible for creation of custome master would be Sales and maintaining sales
related data in material mastern would be a team of Sales, marketing & Finance. However
access can be given to field people to initially create the Customer Master for creation of
enquiry.
Q: 2) Is a customer assigned to one sales unit or can he be addressed by several sales

units ?
A: Can be addressed by various sales units
Q: 4) How is your sales and distribution processing structured? For example, is order
processing/billing centralized or decentralized?
A: Centralised
Q: 5) EH&S : Do you carry out dangerous goods checks on the basis of deliveries?
A: No
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1.3. Distribution channel
Questions:
Q: 1) Do you sell your products via a number of distribution channels (via direct sales, in
retail trade, cash & carry, and so on)?
A: Yes. Direct, dealer and through builders
Q: 2) Do these sales processes require different master data ?
A: No
1.4. Sales office

Questions:
Q: 1) How is sales structured (social organization of employees)?
A: There are various sales offices for catering the business. These are
1.5. Sales Group

Questions:
Q: 1) How many sales groups do you handle?
A: Butler, Lysaght, Retail, Accessories
Q: 3) Do you evaluate at sales representative level? If yes, please consider also the partner
definition.
A: Yes, Sales Engineer
B. Master Data
1. General Master Records
1.1. Material Master
Questions:
Q: 1) Which departments/organizational units are responsible for maintaining the material

data?
A: Sales
Q: 2) Is master data common across all departments (common master data)?
A: Yes
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Q: 3) What is the default sales unit in sales processing and what are alternative sales
units?
A: Weight, Value, Area
Q: 4) Which types of materials do you distinguish between (examples, accruals, quantity

structures)?
A: Finished & Semi finished
Q: 5) How do these types differ regarding business processes (stock management,

procurement, sales, and so on), data maintained, and persons responsible?
A: Stocking, Procuring and Selling
Q: 6) Do you group similar products together (for example, in divisions or material groups)?
A: Yes
Q: 8) If you have multiple plants, is your material normally supplied by a specific plant?
A: Yes
Q: 9) Do you maintain additional types of grouping for other processes (for example, rebate,
statistics, commission or pricing)?
A: Yes. Customer, Consultant / Architect, Builder
Q: 12) Are there materials that must be shipped in certain multiples (delivery units)?
A: Yes
Q: 31) Describe the structure and numbering system for material numbers
(internal/external, specific to material type, other criteria).
A: Commonly with other modules
Q: 32) Which material types do you use (please complete): FERT, HALB, ROH, KMAT,
HAWA, FMHI, ...?
A: FERT, HALB, ROH,
Q: 35) Please describe the process for creating and adding to material data. Include release
procedure/status, important sequences, automatic notifications (workflow), responsibilities,
authorizations, involved systems, and so on.
A: To be addressed later
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Q: 43) Are your materials taxable? Describe
A: Yes
Q: 44) For a material is there a main delivery location for a sales department?
A: Multi Location
1.2. Customer Master Record

Questions:
Q: 1) Which types of business partner do you have? For example, sole proprietor, legal
person, employees, foreign, other?
A: Sales Employees, Customer, ship to party, bill to party, payer, consultants, builders
Q: 2) How many active customers do you intend to transfer to your R/3 System?
A: 5000
Q: 3) Which department(s) are responsible for the maintenance of customer data?
A: Sales & Marketing
Q: 4) If more than one department, describe the responsibilities of each?
Q: 7) Do your customers have multiple ship-tos and payers?
A: [ ]Yes Yes
[ ]No
Q: 9) Do you have one-time customers?
A: [ ]Yes Yes
[ ]No
Q: 10) Do you have vendors who are also customers?
A: [ ]Yes Yes
[ ]No
Q: 11) Describe the structure of your current customer numbering scheme.
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Q: 12) Do you assign customers to industry sectors?
A: Yes
Q: 13) Do you want to record any specific marketing information (for example, Nielsen IDs,
customer classification)?
A: Yes
Q: 15) Will you record contact-person information on your customers?
A: Yes
Q: 16) Does your customer allow you to combine different sales orders into one delivery?
A: [ ]Yes Yes
[ ]No
Q: 17) Does your customer allow partial deliveries?
A: Yes
Q: 18) If you have multiple plants, is your customer normally supplied by a specific plant?
A: [ ]Yes As the case may be

[ ]No
Q: 20) Are there special shipping conditions for your customer?
A: No
Q: 21) Do you record foreign trade customers who are placed on an export control list to
possibly deny deliveries to them?
A: [ ]Yes To be addressed later

[ ]No
Q: 23) What are your terms of payment for your customers?
A: 20 % Advance, 80% LC; Direct / Open Credit Payment
Q: 24) Are there any discounts linked to terms of payment, such as cash discounts?
A: Yes
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Q: 25) Do you have sales documents in foreign currencies? Describe how the exchange
rate is calculated.
A: No
Q: 26) What kind of payments do you get from your customer?
A: Cheque, DD, Pay Order, Bank Gurantee, LC
Q: 28) What Incoterms will your customers use (for example, FOB, free domicile)?
A: Ex-works, FOB, CIF, C&F, Exsite
Q: 30) Which texts are used for the different sales documents (for sales, shipping, billing)?
A: Attachment of documents for drawings, specifications etc
Q: 33) Do you ever need to block a customer for sales processing? If so, describe the
process in detail.
A: Yes

2.1. Agreements
2.1.1. Customer material information
Questions:
Q: 1) Do you allow shipping data to be maintained for a specific customer-material

combination (for example, plant, delivery priority, minimum delivery quantity)?
A: [ ]Yes
[ ]No NO
Q: 2) Do you have under or overdelivery tolerances for certain combinations of customer

and material?
A: [ ]Yes
[ ]No NO
Q: 3) Do your customers place orders using their own material numbers?
A: [ ]Yes YES
[ ]No
Q: 4) Do you define material descriptions for specific customers?
A: [ ]Yes
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[ ]NoNO
2.1.2. Rebate Agreement
Questions:
Q: 1) Describe your how you process rebates.
A: Will be decided later
Q: 2) What are your rebates based on (for example, customer, material)?
Q: 3) Do you manage accruals for rebates?
Q: 4) What type of rebates do you offer (for example, volume, quantity, lump sum)?
Q: 5) Do you define validity periods for rebates?
2.2. Conditions
Questions:
Q: 1) Which general methods of price determination do you use (e.g. list price with
discounts, surcharges)?
A: Through various conditions records
Q: 2) Which price types do you use, what are your criteria, and how do you compute them?
A: Generally we use calculated price.
Q: 3) Do you work with surcharges? If so, which types of surcharge and criteria do you use
and how is the calculation carried out?
A: Yes
Q: 4) Do work with discounts? If so, what kind of discounts and criteria do you use and how
is the calculation carried out?
A: Yes
Q: 5) Which prices, surcharges, discounts, and freight costs apply to the whole document
and which apply to the item level only?
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A: To be finalized
Q: 6) Are manual changes to price conditions allowed in your enterprise?
A: [ ]Yes Yes
[ ]No
Q: 7) Do work with freight costs? If so, what kinds of freight costs and criteria do you use
A: Yes
Q: 8) Do you work with taxes? If so, which types of tax and criteria do you use and how is
the calculation carried out?
A: Yes
Q: 9) Do work with discounts in kind? If so, what kinds of discount in kind do you use?
A: Yes
Q: 12) Does the same pricing structure apply to all order types?
A: No
Q: 13) What date is the pricing based on?
A: Validity date of last quote
Q: 16) Do you wish to pass on pricing information to CO-PA (Profitability Analysis)?
A: Yes
Q: 18) If you process cross-company orders, do you calculate these based on a specified
amount or on a percentage of the price per piece?
A: NA
Q: 23) Do you need to determine prices based on the variant configuration results? For
example, when selling an automobile, options for number of doors, color, engine size, and
music system help determine the price to be charged.
A: Price will be calculated by engineering software which is external. The input is given by
engineering department to sales based on out put from engineering software
Q: 28) How are the pricing conditions specified (e.g. quantity, percentage, scales, fixed
values)?
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Q: 30) What criteria should be maintained for conditions (country, customer group, and so
on)?
A: Product group, customer, sales office, sales organization etc
Q: 32) Do you base the price of an item on the production cost or the cost of purchase of
the material?
A: [ ]Yes Mostly it is calculated by engineering software else it is maintained in list price

[ ]No
2.3. Output
Questions:
Q: 1) What master data fields do you use to determine what output to send?
A: Format and content will be provided in detailing
Q: 2) What type of output do you send (e.g. Paper, Fax, EDI, Internet)?
Q: 3) When is output sent?
Q: 4) Collect print out (samples) of the required documents/messages (e.g. order

confirmation, pick list, packing list, invoice).
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C. Business Processes
Questions:
Q: 1) Which departments/employees are responsible for the different sales processes in

your company? Describe in detail the exception handling for these processes.
A: sales representative are responsible for getting inquiry from the market and analyzing
market potential. CSD is responsible to provide price and other relevant details to sales by
coordinating with engineering and other functions. Sales function will crate and submit
quotation to customer. Sales contract is prepared by CSD for customer acceptance and CSD
creates sales order with all relevant details. Engineering function creates shipping BoM.
Dispatch function ship the material to customer and also creates the invoie.
Will be described in detailing
1.1.1. Customer Inquiry

1.1.1.1. Customer Inquiry Processing
Questions:
Q: 1) Describe your inquiry process in detail.
A: Inquiry received from the customer is entered in the predefined format. All these details
are passed on to CSD department fro further working on price, detailing and other working.
Q: 2) Are alternative items required for inquiry processing and how do you handle them?
A: No
Q: 3) Do you allow inquiries for products still under development (text item)?
A: Yes
Q: 4) What texts are required in an inquiry?
A: It will be description of the product inquired.
1.2. Sales Order Processing (Standard)

1.2.1. Customer Outline Agreement
1.2.1.1. Quantity Contract Processing
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Questions:
Q: 1) What kind of contract do you use?
A: Only legal contract between customer and company except Sheetal
Q: 2) Do you negotiate contracts to use as a basis for sales orders?
A: [ ]Yes Yes
[ ]No
Q: 3) Do you use a certain order type to indicate that the sales order references a contract?
If so, then for what reasons?
A: No
Q: 4) Are there any time agreements that are relevant to contracts (for example, delivery
times, commitment dates, validity periods)?
A: These are covered in legal contract called as sales contract
Q: 5) Are your contracts valid for a set time period or do you offer renewals?
A: Yes
1.2.1.2. Value Contract Processing
Questions:
A: Only legal contract except Sheetal
A: [ ]Yes
[ ]No No
A: No
A: Yes
A: Yes
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1.2.1.3. Customer Scheduling Agreement Processing
Questions:
Q: 1) Do you need to schedule requested deliveries per item on various dates?
A: Yes
Q: 2) How do you schedule the requested deliveries?
Explanation: Describe which time components you use, and what these depend on.
Examples: loading time, packing time, transit time, transit lead time Time components can
depend on the material, shipping point, and route.
A: Given in detailing
Q: 3) Do you check available stock (availability check) for scheduling agreements?
A: Yes
Q: 4) Is the delivery schedule in your scheduling agreement for serial or replacements

parts?
A: No
Q: 5) Do you use scheduling agreements with cumulative accounting? If so, describe in

detail.
A: No
1.2.2. Sales Order

1.2.2.1. Customer Quotation Processing
Questions:
Q: 1) Describe your quotation process in detail.
A: Once price and other details are received, quotation is prepared with all
Q: 2) What texts are required on a quotation?
A: Apart from attaching the documents, some text is requited for terms and condition and
instruction.
Q: 3) Which information (for example, prices) is passed to subsequent documents?
A: Pricing and all customer related information on to sales order
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Q: 4) Are there any time agreements that are relevant to quotations (for example, delivery
time, commitment dates, validity periods)?
A: Yes validity of quotation is specified
Q: 5) Do you pass requirements to MRP for quotations?
A: No
Q: 6) Do you want to assign order probabilities to quotations?
A: Yes
1.2.2.2. Sales Order Processing
Questions:
Q: 1) Does your organization have specialists who only process specific types of customer
orders (for example government,international, OEM, reseller) or products (for example,
specific product lines)?
A: Option is open
Q: 2) Do you presently separate your standard orders by any variables (for example,
document type, sales organization, sales representative, customer type) for ease of
processing or reporting purposes?
A: At present system is manual but we need to separate order type withy their application
and based on various regions. We Also need reports based on sales organization, market
segment, industry sector, sales offices etc
Q: 3) What information do you capture on a sales order? List your current sales order types
(including returns and credit/debit memo requests).
A: Sales order contains information about customer details, delivery and shipping condition,
payment terms, products details with quantities to be supplied, pricing details with text and
attachment of all relevant documents.
Q: 4) How do you receive orders?
A: Mainly orders are received based on acceptance of quotation by the customer. Once
customer accepts the quotation, sales contract is signed followed by Sales Order.
Q: 5) Do you convert other sales document types (such as inquiries, quotations) into sales
documents?
A: Yes
Q: 6) When creating an order, do you check to see if the purchase order has been used
already?
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A: [ ]Yes Yes
[ ]No
Q: 7) List the reasons for creating a sales order.
A: To go ahead for manufacturing and supply of material to customer as per order
Q: 8) For what reasons would an order or line item be rejected?
A: Yes. Reasons will be elaborated later
Q: 9) What are your rules for checking available stock? Describe them in detail.
A: Applicable for retail.
Q: 11) Do you have a standard lead time in days for the customer#s requested delivery
date?
A: [ ]Yes Yes
[ ]No
Q: 12) Do you pass your sales plan on to demand management?
A: Yes
Q: 13) How do you schedule deliveries?
A:
Q: 15) What information from a sales document do you consider obligatory and would like
to appear on an incompletion log if missing? Do you want it to be possible to save the
document as incomplete if any of this information is missing?
A: Purchase order no, date, payment terms, shipping terms, all pricing elements, Excise
Code, ST Nos, etc.
Q: 17) Do you send order confirmations? If yes, how?
A: Yes (summary sheet)
Q: 18) Do you take your materials in your customers stock into account when planning
materials?
A: No
Q: 19) Do you sell goods that you purchase from a vendor? Do you always purchase these
materials, or only for certain orders?
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A: Yes we sell goods purchased from vendors.
Q: 20) Do you receive goods directly from your vendor to fulfill your customer orders?
A: Yes
Q: 21) Does each item have different detailed information? For example, do they have
different ship-to parties?
A: Yes
Q: 23) Do you send replacement, additional or alternative materials free-of-charge?
A: Yes
Q: 25) Do you use serial materials? Describe in detail.
A: No
Q: 26) In certain orders, do you not invoice the customer for the materials?
A: [ ]Yes
[ ]No No
Q: 27) How do you handle free materials (e.g. samples, donations). Do you use a separate
item or separate order type?
A: Free materials are sent as per requirement and decision by certain authorties.
Q: 28) Do you have specific costing requirements for free materials?
A: Yes
Q: 29) How do you handle free goods in a sales order (with or without a separate item for
the free good item)?
A: It is sent free of charge to customer. It is separate line item in the sales order
Q: 32) When listing sales orders on the screen for further processing, what information do
you need to show?
A: Status in document flow
Q: 34) How do you follow up on your customer requirements? See also production planning
processes.
A: To be checked with production planning

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1.2.3. Risk/Credit Management
1.2.3.1. Credit Control
Questions:
Q: 1) Do you have a current policy on risk management/credit control? Describe in detail.
A: formulation of credit policy and risk control policy is in process
Q: 2) What kinds of risk management do you use?
A: Will be described after formulation of credit policies
Q: 3) How do you handle risk management in your company? Describe the procedure in
detail.
Q: 4) What department is responsible for monitoring and controlling credit?
Q: 5) At which organizational level is the responsibility for credit limit assignment?
Q: 6) If you use other organizational levels, describe them in detail.
Q: 7) Is credit control carried out in distributed systems?
A: Yes
Q: 8) How do you handle the review of blocked sales documents (for example, send mail to
credit representative)?
Q: 9) At which step in the sales process and at what level do you use risk management
(e.g. sales order, delivery)?
Q: 10) Which parameters are considered in the credit check (for example, maximum
document value, time period), and how does the system react if the credit limit is exceeded
(warning, block, error message)?
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Q: 11) Do you have a default max. credit limit for new customers?
1.2.4. Shipping
1.2.4.1. Delivery Processing
Questions:
Q: 1) List all documents required to complete the delivery process (e.g. picking list, packing
list or bill of loading) and what information they contain.
Explanation: Note: For each document, collect sample printouts and decide which
information (data fields) the documents must contain.
A: picking list, packing list or bill of loading
Q: 2) If you have multiple plants, how do you determine what plant a product is delivered
from?
A: Yes we have multiple plants. To be decided at the Sale Order Stage
Q: 10) How do you create deliveries?
A: Based on Sales Order
Q: 11) Do you ever group deliveries together for different reason (e.g. freight lists, loading
list, collective picking)?
A: Yes
Q: 12) Do you use labels with bar codes? How?
Explanation: Note: With multilevel packing, you can print out labels for different packaging
levels. Examples of packaging levels are boxes, wire baskets, and pallets. Decide on the
information and format for the labels. Note the special printer requirements.
A: No
Q: 14) What types of text do you require in your delivery documents, and are they required
on output?
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Explanation: Note: Decide how each text type will be filled. For example, a text can be
copied from the customer master, material master, preceding document, or standard text. In
addition, INCLUDE commands must be added to delivery note forms for all text types that
you want to print.
A: Instructions for handling of products and loading and unloading conditions.
Q: 15) What information do you consider necessary for a delivery and would like to appear
on an incompletion log if missing?
Explanation: Control Incompletion check
A: Picking and availability, erectable sequence, road permits etc.
Q: 16) Do your customers accept partial deliveries in case of lack of availability and what
are the rules for creating them?
A: Yes, based on agreement from customer
Q: 18) Do you check the available stock of an item in the delivery?
Explanation: Note: When you check the availability, you should also decide what your ATP
quantity should be. For example, should it only include the physical stock quantity, or should it
also include goods receipts, production orders, and purchase orders?
A: Yes
Q: 20) What should happen if the delivery quantity differs from the order quantity?
A: Excess qty should not be delivered
Q: 21) What are the reasons you would ever block a sales document from delivery?
A: readiness of site, lapse of LC validity etc.
1.2.4.2. Proof of Delivery
Questions:
Q: 1) Are there business transactions for which the invoice is only generated when the
customer has confirmed the arrival of the delivery?
A: No
Q: 2) Do you often have deliveries for which the delivery quantity varies or is not known
exactly at the time of delivery?
A: No
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1.2.4.3. Picking
Questions:
Q: 1) Do you confirm your picking process?
A: [ ]Yes Yes
[ ]No
Q: 2) Do you group deliveries together to expedite the picking process (picking wave)?
A: [ ]Yes May be
[ ]No
Q: 3) Are you supported by a sub-system when picking (e.g. radio, PDC, warehouse control
unit, etc.)?
A: No
1.2.4.4. Goods Issue Processing
Questions:
Q: 1) When do you process goods issue and how (delivery time, transportation time)?
Explanation: Note: An SD order creates a delivery immediately, which does not need to be
picked. You only need to post the goods issue to build up the customer consignment stock.
Decide when and where the goods issue is to be posted (for example, manually or in batch).
A: At the time of shipping / delivery, conformation of goods is carried out. Picking is done for
relevant items and after picking process is over, goods issue is done
1.2.4.5. Goods Issue Cancellation
Questions:
Q: 1) Under which circumstances would you cancel goods issue?
A: In case when access material is sent, goods cancellation will be done. In case of wrong
supplies goods issue cancellation is required
1.2.5. Billing
1.2.5.1. Processing Billing Documents
Questions:
Q: 1) Do you centralize or decentralize your settlement processing?
A: centralized
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Q: 2) Are billing documents created individually (one billing document per sales order or
delivery) or collectively (one or more billing document for several orders or deliveries)?
Explanation: Note: The standard R/3 system always attempts to merge deliveries with certain
identical header data (such as identical partners, Incoterms, terms of payment, etc.). You can
program additional merging or splitting criteria into the copying control between delivery and
invoice.
A: Billing documents will be created both ways that is individually as well as combine. This is
required as per the scenario
Q: 3) Which documents are your billing documents based on (e.g. order, delivery)? Please
describe in detail.
Explanation: Note: Answer the same question for all other transactions such as returns,
credit memos, debit memos, and normal sales.
A: billing documents will be based on both i.e. order as will as delivery. In case of order is
routed through projects systems, billing will be carried out as per mile stone through projects
Q: 4) Are billing documents processed online or in batch? Describe the process for
reviewing exception messages/error logs.
A: generally billing documents are processed online individually.
Q: 5) How do you determine the send time for output?
A: Immediately after creation of billing document, print will be taken from the system
Q: 6) Do customers have a predefined time when they receive invoices (billing schedules)?
Explanation: Note: In the customer master, you can specify a special calendar so that
invoices can only be created on particular days. However, you should restrict the number of
different calendars.
A: No
Q: 7) In which cases do you combine or split orders/deliveries into invoices? Describe your
consolidation/split criteria (e.g. payment terms, customer, export data).
invoice.
A: In case of partial deliveries, separate excise invoices will be raised and then finally there
will be one invoice. Milestone billing will be handled in standard way.
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Q: 8) What type of billing documents are created (e.g. invoice, pro forma invoice, credit
notes, debit notes, export invoice)?
A: invoice, pro forma invoice, credit notes, debit notes, export invoice
Q: 9) Do you need an invoice for free-of-charge products?
A: Yes we require invoice for free of charge products.
Q: 10) Periodic billing allows a specified amount to be billed over a certain time period. Do
you utilize periodic billing (e.g. for rental contract type documents)?
A: [ ]YesYes
[ ]No
Q: 11) Do you use down payments?
A: Yes
Q: 12) Milestone billing allows you to bill once a certain work level has been reached. Do
you use milestone billing (e.g. for make-to-order type documents)?
A: [ ]Yes Yes
[ ]No
Q: 13) How are prices copied from sales documents to billing documents?
A: . We require that the prices mentioned at the time of sales order needs to be copied
Q: 14) In what cases can quantity differences occur between sales documents and billing
documents? (for example, price changes, currency fluctuations, taxes, inflationary
adjustments)?
A: applicable
Q: 15) Do you wait to bill the customer until receipt of delivery has been confirmed?
A: No
Q: 16) What are the reasons you would ever block a delivery from creating an invoice?
A: The delivery should be blocked for creating an invoice in case of exceeding credit limit or
any decision which will resulting in blocking of invoice.
Q: 17) What types of text are required in your billing documents? Are they required on
output?
23
addition, INCLUDE commands must be added to billing documents for all text types that you
want to print.
A: Yes
Q: 18) What information is required in your lists of deliveries due for billing (billing due list)?
Explanation: Note: These lists can be modified to some extent. For example, you can add or
delete columns.
A: List of all the deliveries .
Q: 19) What information do you require in your billing document lists?
Explanation: Note: These lists can be modified to some extent. You can add or remove
columns.
A: List of open billing documents
Q: 20) When do you want to post accounting for your sales invoices (e.g. immediately, after
review)?
A: After review
Q: 21) Which information is required for the accounting document (for example, reference
number)?
A: Billing document no which in turn will be having traceability for customer and material
details.
Q: 22) Describe your payments processes in detail.
A:
Q: 23) What kind of payments do you receive from the customer?
A:
1.2.5.2. Pro forma Invoice Processing
Questions:
1.2.5.3. Invoice List Processing

24
Questions:
Q: 1) Would your customers require a list of all billing documents that were created for a
specified period (e.g. all documents from 1-15 of the month)?
A: Yes
Q: 2) Are there any special discounts that would be applied to this invoice list?
A: Yes may be applicable but will vary from customer to customer and order to order.
1.2.5.4. Billing Document Cancellation
Questions:
Q: 1) Under which circumstances and why would you cancel a billing document?
A: We cancel billing documents in following circumstances

1. Wrong pricing
2. wrong material
3. Change required
4. any other reason
Q: 2) Do any activities follow cancellation, for example, credit releases?
A: yes
1.2.6. Information System

1.2.6.1. Evaluations: Logistics Information System
Questions:
Q: 1) Which analysis system is defined in your company?
A: At present it’s a new business so for future requirement we need analysis on

i. Product Group wise
ii. Region wise
iii. Industry sector wise
iv. Sales office wise
v. Distribution channel wise
vi. Export and domestic
Q: 2) Please describe in detail the different analyses/reports that you will use.
Explanation: For each report, specify the receiver of the report, the reporting frequency and
content of the report. The content should describe the key figures of the report and state the
different levels, at which these key figures are aggregated.
A: As above
25
1.3. Sales Order Processing: Make/Assembly To Order
1.3.1. Customer Outline Agreement

1.3.1.1. Quantity Contract Processing
Questions:
A: Only legal contract between customer and company
A: [ ]Yes
[ ]No No
A: No
A: These are covered in legal contract called as sales contract
A: Yes
1.3.1.2. Value Contract Processing
Questions:
A: Only legal contract
A: [ ]Yes
[ ]No No
A: No
A: Yes
26
A: Yes
1.3.1.3. Customer Scheduling Agreement Processing
Questions:
Q: 1) Do you need to schedule requested deliveries per item on various dates?
A: Yes
Q: 3) Do you check available stock (availability check) for scheduling agreements?
A: Yes
Q: 4) Is the delivery schedule in your scheduling agreement for serial or replacements

parts?
A: No
Q: 5) Do you use scheduling agreements with cumulative accounting? If so, describe in

detail.
A: No
1.3.2. Sales Order

1.3.2.1. Customer Quotation Processing
Questions:
Q: 1) Describe your quotation process in detail.
A: Once price and other details are received, quotation is prepared with all
Q: 2) What texts are required on a quotation?
A: Apart from attaching the documents, some text is requited for terms and condition and
instruction.
Q: 3) Which information (for example, prices) is passed to subsequent documents?
A: Pricing and all customer related information on to sales order
Q: 4) Are there any time agreements that are relevant to quotations (for example, delivery
time, commitment dates, validity periods)?
27
A: Yes validity of quotation is specified
Q: 5) Do you pass requirements to MRP for quotations?
A: No
Q: 6) Do you want to assign order probabilities to quotations?
A: Yes
1.3.2.2. Sales Order Processing
Questions:
A: No
A: At present system is manual but we need to separate order type withy their application
and based on various regions. We Also need reports based on sales organization, market
segment, industry sector, sales offices etc
A: Sales order contains information about customer details, delivery and shipping condition,
payment terms, products details with quantities to be supplied, pricing details with text and
attachment of all relevant documents.
A: Mainly orders are received based on acceptance of quotation by the customer. Once
customer accepts the quotation, sales contract is
documents?
A: Yes
already?
A: [ ]Yes
[ ]No No
28
A: To go ahead for manufacturing and supply of material to customer as per order
date?
A: [ ]Yes
[ ]No No
A: May be in case of retail products
A:
A: Purchase order no, date, payment terms, shipping terms, all pricing elements,
Q: 17) Do you send order confirmations? If yes, how?
A: No
Q: 18) Do you take your materials in your customers stock into account when planning
materials?
A: No
Q: 19) Do you sell goods that you purchase from a vendor? Do you always purchase these
materials, or only for certain orders?
A: Yes we sell goods purchased from vendors.
A: Yes
29
A: No
A: Yes
A: No
A: [ ]Yes
[ ]No No
A: Free materials are sent as per requirement and decision by certain authorties.
A: No
Q: 29) How do you handle free goods in a sales order (with or without a separate item for
the free good item)?
A: It is sent free of charge to customer. It is separate line item in the sales order
Q: 32) When listing sales orders on the screen for further processing, what information do
you need to show?
A: Status in document flow
Q: 34) How do you follow up on your customer requirements? See also production planning
processes.
A: To be checked with production planning
1.3.3. Risk/Credit Management

1.3.3.1. Credit Control
30
Questions:
Q: 1) Do you have a current policy on risk management/credit control? Describe in detail.
Q: 2) What kinds of risk management do you use?
Q: 3) How do you handle risk management in your company? Describe the procedure in
detail.
Q: 4) What department is responsible for monitoring and controlling credit?
Q: 5) At which organizational level is the responsibility for credit limit assignment?
Q: 6) If you use other organizational levels, describe them in detail.
Q: 7) Is credit control carried out in distributed systems?
Q: 8) How do you handle the review of blocked sales documents (for example, send mail to
credit representative)?
Q: 9) At which step in the sales process and at what level do you use risk management
(e.g. sales order, delivery)?
Q: 10) Which parameters are considered in the credit check (for example, maximum
document value, time period), and how does the system react if the credit limit is exceeded
(warning, block, error message)?
Q: 11) Do you have a default max. credit limit for new customers?
31
1.3.4. Shipping
1.3.4.1. Delivery Processing
Questions:
A: for mats will be provided in detailing
from?
A: Yes we have multiple plants.
A: Based on sales order and deliveries. Handled in projects systems in case of PEB
A: Yes
A: No
Q: 14) What types of text do you require in your delivery documents, and are they required
on output?
you want to print.
A: Instructions for handling of products and loading and unloading conditions.
32
A: Picking and availability
A: Yes, based on agreement from customer
A: Yes
A: In case of delivery quantity is more then order, system should not allow to deliver
1.3.4.2. Proof of Delivery
Questions:
Q: 1) Are there business transactions for which the invoice is only generated when the
customer has confirmed the arrival of the delivery?
A: No
Q: 2) Do you often have deliveries for which the delivery quantity varies or is not known
exactly at the time of delivery?
A: No
1.3.4.3. Picking
Questions:
Q: 1) Do you confirm your picking process?
A: [ ]Yes Yes
[ ]No
Q: 2) Do you group deliveries together to expedite the picking process (picking wave)?
33
A: [ ]Yes May be
[ ]No
Q: 3) Are you supported by a sub-system when picking (e.g. radio, PDC, warehouse control
unit, etc.)?
A: No
1.3.4.4. Goods Issue Processing
Questions:
A: At the time of shipping / delivery, conformation of goods is carried out. Picking os done for
relevant items and after picking process is over, goods issue is done
Questions:
A: In case when access material is sent, goods cancellation will be done. In case of wrong
supplies goods issue cancellation is required
1.3.5. Billing
1.3.5.1. Processing Billing Documents
Questions:
A: Centalized
invoice.
A: Billing documents will be created both ways that is individually as well as combine. This is
required as per the scenario
34
describe in detail.
A: billing documents will be based on both i.e. order as will as delivery. In case of order is
routed through projects systems, billing will be carried out as per mile stone through projects
A: generally billing documents are processed online individually.
Q: 5) How do you determine the send time for output?
A: Immediately after creation of billing document, print will be taken from the system
A: No
invoice.
A: In case of partial deliveries, separate excise invoices will be raised and then finally there
will be one invoice. Milestone billing will be handled in standard way.
A: Yes we require invoice for free of charge products.
35
A: [ ]Yes
[ ]No No
Q: 11) Do you use down payments?
A: Yes
Q: 12) Milestone billing allows you to bill once a certain work level has been reached. Do
you use milestone billing (e.g. for make-to-order type documents)?
A: [ ]Yes Yes
[ ]No
A: Presently all these activities are carried out manually. We require that the prices
mentioned at the time of sales order needs to be copied
adjustments)?
A: Not applicable
A: No
A: The delivery should be blocked for creating an invoice in case of exceeding credit limit or
any decision which will resulting in blocking of invoice.
output?
want to print.
A: general
delete columns.
36
A: List of all the deliveries with due date for deliveries .
columns.
A: List of open billing documents
review)?
A: After reveiw
number)?
A: Billing document no which in turn will be having traceability for customer and material
details.
Q: 22) Describe your payments processes in detail.
A: With finance
Q: 23) What kind of payments do you receive from the customer?
A: Cheque, DD, through LC
1.3.5.2. Pro forma Invoice Processing
Questions:
1.3.5.3. Invoice List Processing
Questions:
Q: 1) Would your customers require a list of all billing documents that were created for a
specified period (e.g. all documents from 1-15 of the month)?
A: May be
Q: 2) Are there any special discounts that would be applied to this invoice list?
A: Yes may be applicable but will vary from customer to customer and order to order.
37
Questions:
A: We cancel billing documents in following circumstances

5. Wrong pricing
6. wrong material
7. Change required
8. any other reason
A: No

1.3.6.1. Evaluations: Logistics Information System
Questions:
A: At present it’s a new business so for future requirement we need analysis on

vii. Product Group wise
viii. Region wise
ix. Industry sector wise
x. Sales office wise
xi. Distribution channel wise
xii. Export and domestic
A: As above
1.4. Consignment Processing

1.4.1. Sales Order
1.4.1.1. Consignment Fill-up
Questions:
A: Yes there will be separate group handling this process
38
A: Yes the method of processing of various types of order is different.
A: Customer specific information along with material to be fro consignment fill up will be
captured in the sales order. Any specific terms / instructions will be done through text
provision.
A: Consignment orders are generally received through fax and e mails. Internal requirement
may also result in consignment order
documents?
A: Yes
already?
A: [ ]Yes Yes
[ ]No
A: For sending material for exhibition or at customer site for specific period of time
Q: 8) For what reasons would an order or line item be rejected?
A: Cancellation of order
Q: 9) What are your rules for checking available stock? Describe them in detail.
A: If the material is in stock delivery should be immediately created. If material is not in

stock, system should propose next availability date.
date?
A: [ ]Yes yes
[ ]No
A: Not applicable in this case

39
A: Based on material availability
Q: 14) What types of text do you require on your sales documents? Are they required on
output?
you want to print.
A: As per required we use text in sales documents
A: Customer and product related information
Q: 20) Does your vendor directly deliver to your customers?
A: Yes applicable for consignment
Q: 21) Is this choice of selling goods material or order dependent?
A: Not applicable for consignment
A: Yes applicable for consignment
Q: 23) Do you allow customers to keep your material in stock while you retain ownership?
A: [ ]Yes Yes
[ ]No
A: No
A: Yes
40
A: No
A: [ ]Yes yes
[ ]No
A: Yes the treatment given to free of charge material is different from regular orders.
A: Yes
Q: 35) Do you handle customer-specific inventory?
A: Yes but outside the system
1.4.1.2. Consignment Issue
Questions:
Q: 1) What method will be used to determine when to bill the customer for consumed
material?
A: Standard sales cycle will be used for selling material from consignment fill up
Q: 2) How are you be notified when your customer has sold the product?
A: My mail or phone and sales order and billing is created by company
1.4.1.3. Consignment Pickup
Questions:
Q: 1) Are unused or unwanted materials returned to your location from a consignment

location (consignment pickup)?
A: [ ]Yes Yes
[ ]No
Q: 2) Do you let customers place material back into consignment stock after it has been
issued? (Consignment Return Delivery Processing)
A: [ ]Yes yes
[ ]No
41
1.4.2. Shipping
1.4.2.1. Delivery for Consignment Fill-up
Questions:
A: Delivery note containing list of items shipped in required for completion of delivery
processes
from?
A: In the sales order line item we mentioned the delivering plant
date?
A: Yes for standard items
Q: 7) If you use batches, when do you determine them?
A: Not applicable
Q: 8) How do you determine serial numbers in deliveries, if used?
Explanation: Note: Serial numbers can be assigned at various points such as at the goods
receipt posting (from the production line) or later when the delivery is created.
A: Not applicable
Q: 9) Do you add additional prices at the delivery time (for example, packing or postage
costs)?
Explanation: Note: It is possible to invoice logisitics costs depending on objects in the

delivery note, such as shipping conditions, packaging, or route. These price elements are
then copied into the invoice. Decide whether and how these logistics costs are determined
automatically.
A: Not applicable for consignment order
A: Based on sales order
42
A: May be required
A: No
Q: 13) Do you allow items that weren't in the sales order to be added to a delivery?
A: No
A: Material and quantity related information
A: Yes
A: Yes
Q: 19) Do you track Over Delivery or Under Delivery tolerance percentages for your
customers?
A: No
A: If delivery quantity is more then order quantity system should not allow for delivery, if the
quantity is less the ordered quantity, system should allow for the same.
43
A: Reason needs to be defined
1.4.2.2. Delivery for Consignment Issue
Questions:
processes
from?
date?
A: Not applicable
A: Not applicable
costs)?

automatically.

44
A: May be required
A: No
A: No
A: Material and quantity related information
A: Yes
A: Yes
customers?
A: No
45
1.4.2.3. Delivery for Consignment Pickup
Questions:
processes
from?
date?
A: Not applicable
A: Not applicable
costs)?

automatically.

46
A: May be required
A: No
A: No
A: Material and quantity related information for goods receipt
A: Yes
A: Yes
customers?
A: No
47
1.4.2.4. Goods Issue for Consignment Fill-Up
Questions:
A: Goods issue is done immediately after delivery is processed
1.4.2.5. Goods Issue for Consignment Issue
Questions:
A: Goods issue is done immediately after delivery is processed
1.4.2.6. Goods Receipt for Consignment Pick-Up
Questions:
Q: 1) Is a purchase order to be generated automatically as a reference document for

invoice verification in such cases?
Explanation: Automatic PO generation at the time of GR. Automatic PO generation at the

time of GR.
A: Goods receipt is done with reference to the consignment pick order created
Questions:
A: Provision for cancellation of goods issue must be available in the system to calccel the
goods issue
48
1.4.3.1. Evaluation: Logistics Information System
Questions:
A: Same as mentioned in standard sales process
A: Same as mentioned in standard sales process
1.5. Inter company Handling

Questions:
Q: 1) Do you deliver products belonging to another subsidiary to customers?
A: Presently not applicable
Q: 2) What are the allowable relationships between the subsidiaries?
Q: 3) Are there internal costs charged between subsidiaries and how are they billed?
Q: 4) Do you have to declare these internal costs to the authorities?
1.6. Returns Processing

1.6.1. Returns
1.6.1.1. Returns Processing
Questions:
Q: 1) Describe your returns processing in detail.
49
A: Information on rejected or defective material is received from customer followed by
material. After taking the decision the material is taken back by the company for either issuing
credit memo or for replacing the material
Q: 2) List the reasons for creating returns.
A: For taking back rejected material
Q: 3) Do your returns need to go through an approval process? If so, describe your

approval process in detail.
A:
Q: 4) Are returns linked to previous documents (e.g. order, invoice)?
A: Yes
Q: 5) Do you accept returns on all materials? If not, which materials can not be returned
and why?
A: We need to consider all material supplied to the customers
Q: 6) To which type of stock will the product be placed on return (for example: inspection,
unrestricted, quality, blocked)?
A: Blocked stock
1.6.1.2. Processing Credit/Debit Memo Request
Questions:
Q: 1) Do your debit and credit notes (memos) need to go through an approval process? If
so, describe it.
A: Yes
Q: 2) Are credit/debit notes linked to previous documents (for example, orders, invoices)?
A: [ ]Yes Yes
[ ]No
Q: 3) What types of adjustments are made in memos?
A: price related adjustments, and any other financial corrections
1.6.1.3. Invoice Correction Request
Questions:
so, describe it.
50
A: Yes
A: [ ]Yes Yes
[ ]No
Q: 3) What types of adjustments are made in memos?
A: price related adjustments, and any other financial corrections
1.6.2. Shipping
1.6.2.1. Delivery for Returns
Questions:
A: In case of returns the details of defective material along with the defects is required to
complete the goods receipt delivery process.
1.6.3. Billing
1.6.3.1. Credit Memo from Customer Complaint / Returns
Questions:
A: Centralized
invoice.
A: Individual
describe in detail.
51
A: Mainly billing document but we may use both the options
A: NO
A: Not Applicable
invoice.
A: Yes
A: Credit and Debit memo
A: Yes
A: [ ]Yes yes
[ ]No
A: we wish to copy the pricing elements from sales documents to billing document for the
purpose of credit and debit memo
52
adjustments)?
A: In case of partly returned material quantity difference will occur.
A: In case of credit memo, we will wait till post goods receipt of material and decision for
issue of credit memo.
A: In case of material return, till the concerned authorities decides the action, we block the
delivery while creating credit memo
output?
want to print.
A: Freely defined text will be maintained for credit and debit memo
delete columns.
A: Not applicable for credit and debit memo
columns.
A: Not applicable for credit and debit memo
review)?
A: immediately
number)?
53
A: reference No of billing document is required
Questions:
A: In case of any error or change request we need to cancel billing documents
A: If required credit release may follow.
1.7. Rebate Processing

1.7.1. Rebate Agreements
1.7.1.1. Condition Processing
Questions:
Q: 1) Which general methods of price determination do you use (e.g. list price with
discounts, surcharges)?
A: For standard products it will be list price for customized products it will done through
separate condition type.
Q: 2) Which price types do you use, what are your criteria, and how do you compute them?
Q: 3) Do you work with surcharges? If so, which types of surcharge and criteria do you use
Q: 4) Do work with discounts? If so, what kind of discounts and criteria do you use and how
is the calculation carried out?
Q: 5) Which prices, surcharges, discounts, and freight costs apply to the whole document
and which apply to the item level only?
Q: 6) Are manual changes to price conditions allowed in your enterprise?
A: [ ]Yes Yes
[ ]No
Q: 7) Do work with freight costs? If so, what kinds of freight costs and criteria do you use
54
Q: 8) Do you work with taxes? If so, which types of tax and criteria do you use and how is
the calculation carried out?
A: Yes we do work with taxes, We work on state based taxes which includes VAT, Sales tax
and CST along with cess, octroi and other local tax laws.
Q: 13) What date is the pricing based on?
A: pricing is based on the date at which sales order is confirmed. But we also need provision
to change
Q: 14) Do you work with commissions (e.g. for sales personnel, carriers/forwarders)?
A: No
Q: 15) Which pricing information do you record for statistical purposes (without changing
the price)? For example, material costs, profit margins, or sub-totals printed on invoices.
A: Mainly we record basic price, discount, freight and other major charges for information
purpose
Q: 16) Do you wish to pass on pricing information to CO-PA (Profitability Analysis)?
A: Yes
Q: 19) Do you use "interval scales" for price determination purposes?
A: yet not decided but based on requirement we may sue these scales
Q: 21) Do you have multiple prices and discounts for a customer and require the system to
search the combination of all eligible prices and discounts and give the customer the "best" or
"lowest" price?
A: [ ]Yes Presently not but in future we may have

[ ]No
Q: 23) Do you need to determine prices based on the variant configuration results? For
example, when selling an automobile, options for number of doors, color, engine size, and
music system help determine the price to be charged.
A: Yes
55
Q: 24) Do you use an external tax package?
A: [ ]Yes
[ ]No No
Q: 25) Do you carry out a price determination process for projects with make-to-order
production?
A: Yes
Q: 27) On which master data combinations do you base your pricing?
A: Customer, material and condition master data are used for pricing. At the same tiem we
will use some manual, conditions for pricing.
Q: 28) How are the pricing conditions specified (e.g. quantity, percentage, scales, fixed
values)?
A: Mainly fixed and percentage in relation to quantity
Q: 29) Which reports and analyses do you need for price determination purposes?
A: For price determination our engineering function will be using specific software.
Q: 30) Do you base the price of an item on the production cost or the cost of purchase of
the material?
A: [ ]Yes
[ ]No No
Q: 31) Do all the variants of a generic article have different sales prices?
A: No
Q: 32) If so, do the sales prices of the generic article variants differ in only a few cases?
A: Not applicable
Q: 34) Can conditions be created as copies of existing conditions?
A: [ ]Yes Yes
56
[ ]No
Q: 35) Are sales conditions to be adopted from other systems or other R/3 systems (such
as the end consumer prices suggested by the manufacturer)?
A: [ ]Yes
[ ]No No
Q: 36) If you work in the wholesale area: Do you wish to overwrite conditions determined in
sales or store orders stemming from master records with e.g. end consumer prices and use
them for subesequent documents?
Explanation: After log end documents = e.g. delivery note or invoice
A: [ ]Yes
[ ]No No
1.7.2. Rebate Settlement

1.7.2.1. Credit Memo Request for Rebate Settlement
Questions:
so, describe it.
A: Yes
A: [ ]Yes Yes
[ ]No
1.7.2.2. Rebate / Commission Calculation Processing
Questions:
57
Q: 1) How often do you reimburse the customer for their rebates - weekly, monthly, quarterly
or yearly?
Q: 2) How are reimbursements made?
Q: 3) Will you need to apply rebates to previous sales orders retroactively?
Q: 4) Describe how you approve credit memos.
Q: 5) Do you allow partial settlements for rebates? How do you handle them?
1.7.2.3. Rebate Credit Memo
Questions:
invoice.
Any other information you want to provide which is not covered above. Please provide
58

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Table of Contents

1.1. Sales Area 1

A: Yes. Business is based on product groups

1.2. Sales organization

Q: 2) Is a customer assigned to one sales unit or can he be addressed by several sales

A: Can be addressed by various sales units

A: Yes. Direct, dealer and through builders

Q: 2) Do these sales processes require different master data ?

1.4. Sales office

Q: 1) How is sales structured (social organization of employees)?

1.5. Sales Group

Q: 1) How many sales groups do you handle?

A: Butler, Lysaght, Retail, Accessories

A: Yes, Sales Engineer

Q: 1) Which departments/organizational units are responsible for maintaining the material

Q: 2) Is master data common across all departments (common master data)?

A: Weight, Value, Area

Q: 4) Which types of materials do you distinguish between (examples, accruals, quantity

A: Finished & Semi finished

Q: 5) How do these types differ regarding business processes (stock management,

A: Stocking, Procuring and Selling

A: Yes. Customer, Consultant / Architect, Builder

A: Commonly with other modules

A: FERT, HALB, ROH,

1.2. Customer Master Record

Q: 3) Which department(s) are responsible for the maintenance of customer data?

A: Sales & Marketing

Q: 4) If more than one department, describe the responsibilities of each?

Q: 7) Do your customers have multiple ship-tos and payers?

Q: 9) Do you have one-time customers?

Q: 10) Do you have vendors who are also customers?

Q: 11) Describe the structure of your current customer numbering scheme.

Q: 12) Do you assign customers to industry sectors?

Q: 15) Will you record contact-person information on your customers?

Q: 17) Does your customer allow partial deliveries?

A: [ ]Yes As the case may be

Q: 20) Are there special shipping conditions for your customer?

A: [ ]Yes To be addressed later

Q: 23) What are your terms of payment for your customers?

A: 20 % Advance, 80% LC; Direct / Open Credit Payment

Q: 26) What kind of payments do you get from your customer?

A: Cheque, DD, Pay Order, Bank Gurantee, LC

A: Ex-works, FOB, CIF, C&F, Exsite

A: Attachment of documents for drawings, specifications etc

2. Sales and Distribution

Q: 1) Do you allow shipping data to be maintained for a specific customer-material

Q: 2) Do you have under or overdelivery tolerances for certain combinations of customer

Q: 3) Do your customers place orders using their own material numbers?

Q: 4) Do you define material descriptions for specific customers?

2.1.2. Rebate Agreement

Q: 1) Describe your how you process rebates.

A: Will be decided later

Q: 2) What are your rebates based on (for example, customer, material)?

A: Will be decided later

Q: 3) Do you manage accruals for rebates?

A: Will be decided later

A: Will be decided later

Q: 5) Do you define validity periods for rebates?

A: Will be decided later