NABH Individual Consultant Registration Scheme PDF

Criteria for Registration of Hospital & Healthcare Consultants (NABH)
Criteria for Registration of

Hospital & Healthcare Individual Consultants (NABH Standards)
NBQP/HAH 61001/ Jan 11 /Rev 04 Page 1 of 30

A number of consultants are helping various Hospitals and Healthcare (HAH) sector. The selection of a
capable Consultant by an organization is important in ensuring that their management system is capable of
meeting the planned objectives of the organization in the most efficient and cost effective manner.
Hospitals may cater to multi discipli nary activities wherinputs are req uired from spe cialists in differe nt
areas. Therefore besides capable consultants, a con sultant organization would require to have a cap able
Coordinator or Team Leader who would lead th e teamof various consultants and/or experts to provide a
comprehensive guidance to the HAH and develop an effective system as per NABH guidelines.
Individual Consultants – They may be individuals having requisite educational background

and experience/ expertise in their respective areas (details given in part A).
Assessment Procedure
For Individual Consultants
* Desk top review of documents pertaining to education, experience, etc.

* Interview with the NBQP panel of Consultant Examiners
The scheme for Registration of Hospital and Healthcare Consulting Organizations will help to ce rtify the
credentials of individual co nsultants and com petentconsultant o rganizations an d al so help t he HAH t o
select a competent consultant through the register of consultants.
All information provided by the appli cants can be verified and shared with the stakeholders at a ny stage
during or after the assessment process. NBQP reservesthe right to utilize the information provided by the
applicants for legal, rese arch, for sh aring with otherIPC members or for any other pu rpose as may be
deemed fit by NBQP. In case an applicant wants the information to be kept confidential, a communication
must be sent to NBQP citing reasons for the same. NBQPhas the right to take decision in this regard as it
may deem fit.
Registration under this scheme is available without restriction to all applicants who satisfy the Registration
requirements.
NBQP reserves all right s to amend its Registration criteria, procedures and fees etc. a s it may deem fit.
Applicants are requested to refer to the updated criteria before applying for their Registration.
We value your suggestions and feedback.
Please contact NBQP office for the latest information.


DEFINITIONS
1. Quality –Degree to which a set of inherent characteristics fulfills requirements.
Note 1. The term “quality” can be used with adjectives such as poor, good or excellent
2. “Inherent” a s oppo sed to “a ssigned” means exi sting in something, e specially permanent
characteristic.
2. Continual Improvement –Recurring activity to increase the ability to fulfill requirements.

Note: The process of e stablishing o bjectives a nd finding opportunities fo r improvemen t is a
continual process through the use of Assessment findings and Assessment conclusions,
analysis of d ata, management reviews or oth er means and generally leads to corrective
and preventive action.
3. Care Plan – Documented assessment, diagnostic tests, diagnosis, treatment (including medication
and/or surgery), evaluation, auxiliary service (including physiotherapy and occupational therapy),
etc, in patient care.
4. Discharge – Termination of current care, this may include follow up care or transfer or referral to
another HCO.
5. Health Service or Health Care – All care, service, training, research, etc, to evaluate, diagnose,
treat and follow up on maintenance of required health, prevent illness as well as improve health.
6. Health Service Organization or Health Care Organization (HCO) – An organization providing,

administering or managing health service. This includes hospitals, diagnostic service centers,
clinics, dispensaries, etc.
7. Health Record – Documents containing pertinent health related information relating to a particular
individual or a group receiving health care service.
8. Health Professionals – Persons directly providing health service such as physician, physician
assistant, nurse, paramedic, therapist, psychiatrist, social workers, psychologist, pharmacist and
others who are trainer and/or teacher of health care.
9. Rehabilitation – The process of restoring a person’s physical and/or cognitive functions. This
includes physiotherapy, occupational therapy, speech therapy, etc, individualized towards patient.
Rehabilitation enhances healing and facilitates a return to productive activity.
10. Support Services – Activities which support the core business of a HCO. They include billing,
admitting, housekeeping, public relation, etc.
11. Technicians – Those who assist in diagnostic examination as well as working in medical and
surgical support roles.
12. Health – It is a state of complete physical, mental and social wellbeing and not merely an absence
of disease or infirmity.
13. Community Health – Health care activities for a community covering the individuals as well as
targeted groups through the following in singularity or in combination:
a) Health promotion,
b) Specific protection,
c) Early diagnosis and treatment,
d) Disability limitation, and
e) Rehabilitation.

14. Assessment – systematic, independent and documented process for obtaining Assessment
evidence and evaluating it objectively to determine the extent to which Assessment criteria are
fulfilled.
15. Competence – demonstrated personal attributes and demonstrated ability to apply knowledge and
skills.
16. Customer satisfaction - Customer’s perception of the degree to which the customer’s
requirements have been fulfilled.
17. Quality Management System - Management system to direct and control an organization with
regards to quality.
18. Quality Policy - Overall intentions and direction of an organization related to quality as formally
expressed by top management.
19. Audit - Systematic, independent and documented process for obtaining evidence and evaluating it
objectively to determine the extent to which audit criteria are fulfilled.

NBQP Criteria for Registration of Hospital & Healthcare Individual

Consultants (NABH Standards)
CONTENTS
SECTION SUBJECT PAGE NOS.
1 Requirements for Registration 6
2 Evaluation Process 13
3 Registration Fees 15
4 Registration Card, Certificate and Register 16
5 Appeals, Complaints and Disciplinary Proceedings 17
6 Code of Conduct 18
7 Fee Structure 20
8 Annexure –A 21
9 Annexure- B 25
10 Annexure –C 26
11 Annexure –D 27
12 Annexure –E 28

Section – 1 REQUIREMENTS FOR REGISTRATION
1.1 Personal Attributes
Applicants for Registration shall be able to demonstrate the personal attributes needed for the effective and
efficient perf ormance of the con sulting servi cesDesi. rable p ersonal attri butes fo r co nsultants are described
in ISO 10019 Clause 4.2.1.
A Consultant shall demonstrate to be:
a) ethical - fair, truthful, sincere, honest and discreet;
b) open minded - willing to consider alternative ideas or points of view;
c) observant - activelyconstawantlyre of organizationaland culture and values, physical

surroundings and activities;
d) perceptive - aware of and able to understand the need for change and improvement;
e) versatile - able to adapt to different situations and provide alternative and creative solutions;
f) tenacious - persistent, focused on achieving objectives;
g) decisive - reaches timely conclusions based on logical reasoning and analysis;
h) self-reliant - acts and functions independently while interacting effectively with others;
i) communicative - able to listen to and interface with all levels of an organization, confidently whilst
sensitive to its culture;
j) practical - reali stic an d flexible in approa ch wit h good time manag ement and leade rship
abilities (concerned with facts and experiences);
k) accountable - take responsibility for their own actions

1.2 Skills and Knowledge
Applicants shall th rough edu cation, t raining, workexpe rience and consulting exp erience be a ble t o
demonstrate a satisfactory level of competence in all of the following areas:
1.2.1 Management Systems specific knowledge and skills
1.2.1.1 Relevant Standards
Applicants shall be a ble t o und erstand and a pply relevant natio nal an d inte rnational standards th at are
applicable to the client organizations which may be as follows:
a) NABH standards for Hospitals and Healthcare Providers Registration (latest issue)
b) IS/ISO 15189:2003 - Medical Laboratories: Particular requirements for quality and competence
c) ISO 9001:2008 Quality Management Systems – Requirements
The applicants are suggested to have a broad understanding of the following standards:
a) ISO 9000:2005 Quality Management systems – Fundamental & Vocabulary

b) ISO 9001:2008 Quality Management Systems – Requirements
c) ISO 9004:2000 Quality Management Systems – Guidelines for performance improvements
d) ISO 19011:2002 Guidelines for quality and/or environmental management systems auditing
e) ISO 10019 Guidelines for the selection of quality management system consultants and use of their
services
In addition the applicants shall have knowledge of ohert standards that are n ecessary for the consulting
services such as:
i) se ctor specific standards

ii) measurement control systems standards
iii) product standards
iv) safety related standards
The applicants are suggested to have a broad understanding of the following:
a) regi stration standards

b) confo rmity sessmentas standards
1.2.1.2 General quality management principles, methodologies and techniques
Applicants shall dem onstrate to have the knledgeow of, an d the ability to apply Q MS prin ciples,
methodologies and techniques such as:
a) quality management principles
b) continual improvement tools and techniques
c) appropriate statistical techniques
d) auditing methodologies and techniques
e) team work techniques
f) PDCA (Plan-Do-Check-Act) Methodology
g) Problem solving techniques
h) Techniques for monitoring customer satisfaction

i) Brain storming techniques
1.2.1.3 National and international quality systems
Applicants shall have general knowledge of:

the standardization, certification and registration systems at national and international level
the processes and procedures for national certification of products, systems and personnel.
1.2.2 Organization specific knowledge and skills
1.2.2.1 Statutory and regulatory requirements
Applicants shall dem onstrate the ability to recogni ze the existence andthe significance of the relevant
statutory an d regul atory requireme nts (e.glocal,. national or international) ap plicable to the
organization’s activities.
In particular, applicants shall demonstrate how they recognized these to be applicable to the organization’s
activities where they provided consulting services.
Basic knowledge in this a rea should typically in clude the statuto ry and re gulatory req uirements for th e
organization’s service and it should also include the following aspects as appropriate:
Contracts and agreements
Labour and workplace
Occupational Health and Safety (OHSAS)
Food Safety
International treaties and conventions
1.2.2.2 Service, process and organizational requirements
Applicants should de monstrate a rea sonable kno wledgeof the organization’s Services, p rocesses an d
customer expectations and shall demonstrate to understand the key factors relevant to the sector in which
they provided their consulting services. They shall be able to demonstrate how to apply this knowledge to:
identify the critical charact eristics of th e ganization’sr pro cesses and rel ated services, wit h
focus on their measurement and monitoring
understand the sequence and interacti on of the organization’s processes and their effect on
meeting service requirements
understand the terminology of the specific sector
understand the nature of the structure, functions and relationships within the organization
1.2.2.3 Management Practices
Applicants shall dem onstrate to un derstand h ow thNABHe standard integ rates and i nteracts with the
overall ma nagement of th e orga nization, includi nghuman resources. The refore, appli cants sh all have
knowledge of relevant management practices such as:
planni ng and control
strategi c management
pro cess/operations management
management information systems
human resources management
quality management

1.3 Education
Applicants shall have at least completed his graduation (minimum 12 years full time schooling + 3 years of
university education).
1.4 Training
The applicant should have successfully completed the NABH Assessor Training Course/
Programme on Implementation of NABH Standards – Internal Counselor’s course .
Documentary evidence of the education and training claimed should be submitted.
1.5 Work Experience
The a pplicant shall have relevant experience in m anagerial, professional an d techni cal aspects of the
consultant service s to be provided. This m ay invlveothe exe rcise of judg ment, pro blem solvin g an d
communication with all in terested pa rties, en abling the co nsultant to assist t he organi zation in ma king
effective decisions.
The applicant’s relevant experience may include a combination of some or all of the following:
a) pra ctical work experience

b) experience in management
c) experience in NABH assessments
d) experience in implementing NABH standards, in one or more of the following capacities:
Con sultant services

Manag ement representative
Member of management review team
Quality function
In particul ar, applica nts shall demo nstrate the follo wing minim um work exp erience, in relation to the
education level:
For Provisional Consultant Grade:
* should have successfully completed NABH Assessor Training Course.
For Consultant Grade:
* total work experience : 10 years

* work expe rience in Hospital s & Health care Providers ( as a part of total wo experience): 5 years
For Senior Consultant Grade:

* work expe rience in Hospital s & Health care Providers ( as a part of total wo experience): 8 years

For Principal Consultant Grade:

* work expe rience in Hospital s & Health care Providers ( as a part of total wo
experience): 10 years
It is essential that the experience of the consulting is relevant to the Hospitals and Healthcare Providers.
The exp erience required may be concurrent with work expe rience but mu st have be en achieved in th e years
immediately prior to initial Registration.
Applicants shall provide documentary evidence of work experience. This evid ence must b e signed by the
applicant’s employer and customer and may be verified by the certification body.
Alternatively, this evide nce may be p resented in th forme of e mployer references givin g i nformation o n
work actually carried out, positions held, reporting levels and areas of responsibility.
1.6 Consultancy realization experience
1.6.1 Realization/implementation projects
The total of implementation/realization experience for an applicant shall include:
1.6.1.1 For Provisional Consultant Grade:
An applicant after succe ssfully co mpletingABHN Asse ssor T raining Cou rse ca n appl y for
Registration as Provisio nal Co nsultant Gra deNo. Consultancy experience i s requi red fo r this grade.
1.6.1.2 For Consultant Grade:
reali zation/implementation4completeof QMS ISO 9001:2000/ ISO 9001:2008 and/or NABH

projects for hospitals and/or healthcare providers.
Carried out autonomously the tasks assigned by the project/team leader.
Participated i n all of the periodi cal a nd final m eetings of the co nsultancy tea m to verify the
progress and the consistency of the work in relation with the client agreed objectives.
Carried out training of personnel involved in each project.
1.6.1.3 For Senior Consultant Grade:
reali zation/implementation8completeof QMS ISO 9001:2000/ ISO 9001:2008 and/or NABH

projects as project/team leader.
Carried out autonomously the tasks
progress and the consistency of the work in relation with the customer agreed objectives.

1.6.1.4 For Principal Consultant Grade:
reali zation/implementation12 completeof QMS ISO 9001:2000/ ISO 9001:2008 and/or

NABH projects as project/team leader.
Carried out autonomously the tasks
progress and the consistency of the work in relation with the customer agreed objectives.
All these activities shall be demonstrated by means of declarations from clients or consultancy project team
leaders.
All implementation/realization experience submitted for Registration shall have been gained in the 5 yea rs
prior to application.
The applicants should submit Quality Manual or any other evidence of documented quality
assurance programme of at least 2 completed projects of different organizations, in different years,
for desktop review. NBQP reserves the right to ask for additional information including Quality
Manuals of more projects or to seek the information from the organizations assisted, at any stage
of the NBQP assessment process.
The applicants for the Provisional Consultant Grade are not required to submit quality manuals.
1.7 Application Sponsors
For initial Registration e ach applicant shall be sponsored by either the current empl oyer or by on e alternative
person who has a professional relationship with the applicant.
Sponsors sh all have dire ct experince and/o r person al kn owledge ofthe applicant rel ating to those
elements of the application for which they have been attested.
1.8 Personal Declaration
All appli cants for i nitial Registration a nd re-Regi stration shall sign a declaration whereby t hey ag ree to
observe and to abide by t he NBQP Code of Conductand that all compl aints regarding their performance
have been formally logged and dealt with in a manner to prevent recurrence.
1.9 Re-Registration (maintaining Registration)
All registered consultants shall be periodically re-registered. The period between initial Registration and re-
Registration shall notexceed three ye ars. Ea ch licantapp for re -Registration shall m aintain a written
declaration f rom th e cli ent of ea ch Consultancy realization unde rtaken and details of professional
development undertaken during this period.
For e ach ye ar of the re-Regi stration period, NBQaccreP dited con sultants shall submit docu mentary
evidence either of having performed a minimum of complete1 p roject realization or of hav ing acquired
equivalent consultancy experience.

1.9.1 Professional Development
The NBQP accredited consultant shall, in each year of the Registration period, undertake at least 15 hours
of appropriate continuing professional development. Evidence of that professional development, verified by
the provider, or the applicant’s employer shall be submitted as part of the application for re-Registration.
The professional development records shall show het duration and type of activity underta ken and details of
the provider.
In the sele ction of app ropriate p rofessional devel opment, co nsultants shoul d con sider t heir p ersonal
strengths and weaknesses and identify areas for personal improvement.
1.10 Code of conduct
All consultants are obliged to improve the standing of the consulting profession by rigorously observing the
Code of Conduct. Failure to do so may result in suspension or withdrawal of Registration.
Kindly refer to section 6 for more details.

Section – 2 EVALUATION PROCESS
The Complete application form with the requisite fee must be sent to the following address
NBQP
C/o Quality Council of India
Institution of Engineers Building (II Floor)
Bahadur Shah Zafar Marg, New Delhi 110 002
The form must be filled in English language only.
All applicatio ns m ust b e sup portedby docume ntary eviden ce, e.g.legible photo copies of o riginal
certificates etc. Original documentary evidence should be made available only when asked for.
An incomplet e appli cation or n ot ade quately su pportedby requi red documents wo uld result in delay i n
processing or rejection of application.
The envelope containing the application must be super scribed with the Registration applied for.
Only the a pplication fee (be sides ne cessary d ocuments) should be sent with the application. The
Registration fee needs to be sent only after the receipt of notice from NBQP.
NBQP shall carry out an effectivevaluation of applica nt’s com petencies thro ugh three distin ct
components:
a) i) Desk-Top Review - I
A desk-top review of documentation submitted by the applicant in support of th e application. This

review i s int ended to de termine the applicant’s conform ance with NBQP requirements for education,
training, work experience, quality experience and consulting experience.
ii) Desk-Top Review - II
A desk-top review of documentation related to het projects realized/ implemented by the applicant
(alone, within a team or where applicable as a project leader/ team leader)
iii) Interview
A verification of the applicant’ s con sulting com petence throug h face-to -face interview. The applicant will
have to appear at own cost for the interview.
b) Confidentiality
All informati on, co rrespondence and documentat ion submitte d by appli cants in support of Registration
will be con sidered as strictly confid ential except where the a pplicant has agreed to specific i nformation
bei ng relea sed, for exampl thee, informatio n co ntained in the re gister of consultants.

c) Legal Status
The Registration of consultants by NBQP and all activities associated with the administration of the
Scheme is g overned in accord ance with IndianArbitration and Concili ation Act 1996. Disp utes if
any shall be referred to the arbitration of the Secretary General, Quality Council of India, or to any
other person nominated by him.
d) Reconsideration
It may happen that during the processing of an application, it is observed that the applicant can get
qualified to a higher grade on submitting additional information/ evidence. In this case the applicant
will be informed to exercise his/ her option.
In case of applicant opting for the higher grade, a reconsideration fee will have to be submitted as
given in the fee schedule.

Section – 3 REGISTRATION FEES
The fee structure i s determined annually and i s applicable from January to De cember. The validity of the
Registration is also for the calendar year. Please refer to the current Fee Structure.
a) Application Fee
All application should be accompanied with the application fee, without which the ap plication will not
be processed. This fee covers the administrative costs for processing the applications.
b) Annual Registration fee
Successful applicants will be intimated for the remittance of Regi stration Fee. The appli cants will
be required to send the fee as per the fee structure within the specified time frame.
Applicants may pay either one or thre e years fee along with their initial application. A disco unt of
15% on total fee is allowed for three years Registration.
Applicants paying on e-year fee initiall y shallbe required to pay the an nual Re gistration fee annually
for the next two years on receipt of notice from NBQP.
The Certificate & Registration Card will be sent within 3-4 weeks after the receipt of the fee.
c) Interview Fee.
The applicant called for interview shall have to appear for the interview at own expense. There will
be no other fee charged for the interview.
d) Regrade Fee
This fee covers the administrative cost requiredfor each regrade consideration. This fee i s due
with the re -grade submission and is non refundable. Where a regrade application is successful, the
difference in the Regi stration fee on pro -rata basi is to be paid for Regi stration to the new grade
for that current year.
e) Reconsideration Fee
This fe e covers the a dministrative costs for reassessment of th e appli cation on submi ssion of
necessary documentation.
f) Issue of Duplicate Card and / or Certificate
Additional fee will be charged for issue of duplicate Card and/or Certificate
All fees are to be paid vide a demand draft or a local cheques in favor of “Quality Council of India” payable
at Delhi.
All the fees are non refundable.

Section – 4 REGISTRATION CARD, CERTIFICATE AND REGISTER
All successful applicants will be issued the following:
i) a Certificate
ii) a Registration Card.
The validity of the Certificate and the Card will be for the period for which the fee has been paid by th e applicant
(maximum three years)
The card and the Certificate are the primary evidence of validity o f Registration and should be presented on
commencement of a project and thereafter on demand as appropriate.
The Register of Consultants will behosted on the QCI web site. Also, the details of newly registered
consultants are published regularly in Q CI Newsletter “Crest”. In case the regi stered consultant does not
want to publish his/her details, an application may be sent to NBQP for the same.

Section – 5 APPEALS, COMPLAINTS & DISCIPLINARY PROCEEDINGS
NBQP accredited consultants and applicants for Registration have the right to appeal against any decision
taken by NBQP.
An appeal should be made in writing to the Board Chairman. He is authorized to either take a decision or
appoint an Appeals Committee (out of the Board Members) to resolve the issue.
In case of no n acceptance of the decisi on of het Appeals Committee by the applicant, the appe al can be
made to the Secretary Ge neral, QCI who will then appoi ntan arbitrator for th e purpose. The arbitration
shall be held in the city of Delhi and shall be in accordance with the Arbitration and Conciliation Act 1996.
Similarly complaints made
by accredited consultants against NBQP

by accredited consultants against a fellow accredited consultants or
by an organization, certification body or other body against a accredited consultant.
will be considered according to the procedures of NBQP.
NBQP retains the right to undertake disciplinary proceedings against registered consultants who are found
to have acted contrary to the Code of Conduct. Options available include suspension of Registration and in
instances of serious or sustained breach, withdrawal of Registration.
NBQP may suspend or cancel the NBQP Registration because of the following but not limited to:
a) non compliance with the NBQP code of conduct

b) providing insufficient or incorrect information to NBQP
c) improper use of NBQP Registration, card or logo
d) failure to report any major complaint against the applicant
e) non payment of fees
f) any other condition deemed appropriate by NBQP
g) at request of the registered consultant
The Certificate and Registration Card would be cancelled and recalled by NBQP.

Section – 6 CODE OF CONDUCT
All consultants are obliged to improve the standing of the consulting profession by rigorously observing the
Code of Conduct. Failure to do so may result in suspension or withdrawal of Registration.
Consultants undertake:
a) to act professionally, accurately and in an unbiased manner

b) to strive to increase the competence and prestige of the consultancy profession
c) to assist those in their employment or under their supervision in developing their management,
professional and consultancy skills
d) to maintain the confidentiality of information provided by or acquired from the organization
e) to avoid and/or declare any conflict of interest that may affect the work to be carried out
f) to maintain independence from certification or Registration bodies
g) to maintain impartiality in an organization’s selection of certification bodies/ registrars
h) not to act in any way that would prejudicethe re putation of the NBQP o r the con sultant
Registration process and to co-operate fully with an inquiry in the event of any alleged breach
of this code.

Standards of the ISO 9000:2000 family

All standards are subject to revision therefore, applicants are requested to follow up their
development. ISO 9000:2005 Quality Management Systems - Fundamentals and vocabulary
ISO 9001:2008 Quality Management Systems - Requirements
ISO 9004:2000 Quality Management Systems - Guidelines for performance improvements
ISO 9000-3:1998 Quality Man agement an d Quality A ssurance Standa Guidelinesrds- for the application
of ISO 9001:1994 for the development, supply, installation and maintenance of
computer software
ISO 10005:1995 Quality management – Guidelines for quality plans
ISO/FDIS 10006 Quality management – Guidelines for quality in project management
ISO/FDIS 10007 Quality management – Guidelines for configuration management
ISO/FDIS 10012 Measurement Managem ent systems – Requirements for measurement processes and
measuring equipment
ISO/TR 10013:2001 Guidelines for developing quality management system documentation
ISO/TR 10014:1998 Guidelines for managing the economic effects of quality
ISO 10015:1999 Quality Management – Guidelines for Training
ISO/DTR 10017:2002 Guidance on statistical techniques for ISO 9001:2008
ISO/CD.2 10018 Complaints handling – Guidelines for organizations
ISO 19011:2002 Guidelines for quality and/or environmental management system auditing
ISO/IEC 17020 General requirements for bodies operating assessment and certification quality systems
IS/ISO 15189:2003 Medical Laboratories: Particular requirements for quality and competence
Additional ISO documents:
- Selection and use of ISO 9000

- Quality Management Principles and Guidelines on their application
- ISO 9000 i ntroduction an d su pport pa ckage (obtainable f rom t he official ISO/TC 1 76 website :
www.iso.ch and www.bsi.org.uk/iso-tc176-sc2)
- Guidance on the Documentation Requirements of ISO 9001:2008
- Guidance on ISO 9001:2000 clause 1.2 ‘Application;
- Guidance on the Terminology used in ISO 9001:2008 and ISO 9004:2000
- Guidance on the Process Approach to quality management systems

Section – 7 FEE STRUCTURE (Individual Consultant)
I) Application Package Rs. 500/-
II) Application Fee
First time Rs. 3,000/-
Re-Registration Rs. 1,500/-
Interview No fe e is ch arged fo r the intervie w, Candid ates have to

make their own arrangements for attending the interview.
III) Annual Registration Fee (For applications approved between)
Provisional Consultant Rs. 7,500/- (1 Jan – 30 Jun)
Rs. 4,000/- (1Jul – 31 Dec)
Consultant Rs. 10,000/- (1 Jan – 30 Jun)
Rs. 5,000/- (1 Jul – 31 Dec)
Senior Consultant Rs. 12,500/- ( 1 Jan – 30 Jun )
Rs. 7,500/- ( 1 Jul – 31 Dec )
Principal Consultant Rs. 15,000/- ( 1 Jan – 30 Jun )
Rs. 10,000/- ( 1 Jul – 31 Dec )
Applicants can apply for 3 years Registration and avail 15% discount on the total fee.
Regrade Fee Rs. 2,000/-
Reconsideration Fee Rs. 1,500/-
Duplicate Card Fee Rs. 250/-
Duplicate Certificate Fee Rs. 250/-
Note: Current Fee Structure Under Revision

15% Service Tax will be charged extra, as applicable w.e.f. 1st June 2016
The fee should be paid vide demand draft payable at Delhi or a local Delhi cheques drawn in favor
of “Quality Council of India”.

Annexure A- Application Form

Space for
(Please read the criteria before filling the form)
Photograph
1. Mr./Ms./Mrs./Dr. _________________________________________________________
(First Name) (Middle Name) (Last Name)
2. Date of Birth __________________________________________________________
3. Home address ________________________________________________________
______________________________________________________________________
______________________________________________________________________
____________________________ Pin Code __________________________________
4. Tel. No. ____________________________ 5. Fax No. ________________________
6. Email address ________________________________________________________
7. Office address ________________________________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________ Pin Code ________________________
8. Tel. No. ____________________________ 9. Fax No. ________________________
10. Email address _______________________________________________________
11. Mailing address (Please Select)

Home Office
12. General Education (Senior Secondary)
Period Board Qualification Educational Subjects Grade &

Institution & Address % of
Marks

13. Higher Education (Graduation & above):
Period Institution Name & Address Qualification Subjects Grade
14. Certified / recognized training courses attended:
S.No. Title of the Course Conducted / Organized by Dates Result

(Name & Address) From To
15. Membership of Professional Bodies:
S.No. Conducted / Organized by (Name & Address Membership Valid Till

Grade No.

16. Experience (Please write in chronological order with present experience listed first):
A. General:
Period Organization with address Department Designation Reporting to/ Duties/

Responsibilities
B. Related to Hospitals & Healthcare:
Period Organization with address Department Designation Reporting to/ Duties/

Responsibilities
17. The application must be signed by a proposer who has known the applicant for more than two years
Proposer’s Name ______________________________________________________________
Address: ____________________________________________________________
____________________________________________________________
Tel. No. : ________________________________ Fax No. _____________________
Certification No. : ________________________________ E-mail. _______________________
Signature ________________________________ Date ________________________________

18. Do you want your contact details to be published in the section relating register of consultants? Yes /No
20. Declaration by applicant
I have carefully read all NBQP guidelines for Registration of consultants. I confirm that the information in support of
the application is correct to the best of my knowledge.
I authorize NBQP to make any enquiry as deemed fit as part of the reviewing process. I understand that in case any
information is found to be incorrect, it may result in rejection of my application and/or my disqualification. I
authorize NBQP to utilize the information provided by me for legal, research, training, sharing with other IPC
members and/or for any other purpose as may be deemed fit by NBQP.
Once accredited, I commit to notify NBQP immediately of any changes in my status where information regarding
such changes, if declared may affect the consideration for my Registration. I also confirm to follow the NBQP code of
conduct for consultants.
I have read and understood the complete application requirements of NBQP.
I agree to abide by Terms and Conditions of NBQP as applicable from time to time.
Signature ________________________________________ Date ___________/_________/_________

Annexure B. Work Experience Format
(Preferably on company letter head)

Dated_____________
This is to certify that Name of the applicant has worked as Designation in the department
From the period Dates From To
The applicant was reporting to __________________. The responsibilities of Name of

the applicant were as follows:
Authorized signatory:
Name _____________________________________________________________
Designation ______________________________________________________________
Tel/ Fax/ email ______________________________________________________________
Signatures ______________________________________________________________

Annexure C- CONSULTANCY LOG

(for each project implemented)
Consultant Name _____________________________________________________________________
Role in the Project Observer Member Project Leader
Names of other Team Members I ___________________________ II ____________________________
III __________________________ IV ___________________________
Consultancy dates From _______________________ To ___________________________
Consultancy provided for a) ISO 9001:2000/ ISO 9001:2008 b) NABH Standard c) Any other
(Kindly fill the following information very carefully)
The applicant has * carried out autonomously the tasks assigned by the project/team leader.
* participated in all the periodical & final meetings of the consultancy team
to verify the progress and the consistency of the work in relation with the
client agreed objectives
* carried out the training of personnel involved in the QMS./ NABH Process
* has carried out the work ethically and satisfactorily met the objectives
(to be authenticated by the client where consultancy provided)
Client Name ___________________________________________________________________
Client Address ___________________________________________________________________
Tel/ Fax/Email ___________________________________________________________________
Product/Service ___________________________________________________________________
No. of Employees ___________________________________________________________________
Date of Certification (ISO 9001:2008/ISO 9001:2008/ NABH Standard/ Any other) _________________________________________
Name of Certification Agency ___________________________________________________________________
Signing Authority ___________________________________________________________________
Designation ___________________________________________________________________
Signatures / Date ___________________________________________________________________
(to be authenticated by the employer on whose behalf consultancy provided)

Name & Address of Consultancy Company ________________________________________________
Tel/Fax/Email ________________________________________________
Contact Person (with designation) ________________________________________________
Signatures __________________________
Signatures (Applicant) ___________________________ __________________ Stamp

NBQP criteria for Registration of Hospital & Heal
Annex D- Summary of Consultancy Projects
S.no. Dates Client Name and Location Role in project

From To (Observer/Member/Leader) Q Manual enclosed (Y/N)
NBQP/HAH 61001/ Jan 11/Rev 04 Page 28 of 30

NBQP criteria for Registration of Hospital &
H
Annexure E-Training/Continuing Professional Development (CPD) Log
Name of Applicant ____________________________________ Certification no. ______________ Period
Name & Address

S. no. Training of Dates Duration Topics Covered Copy o
Attended Training Provider From To (in hours) e
n

NBQP criteria for Registration of Hospital & Healthcare Consultants (NABH)

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Criteria for Registration of Hospital & Healthcare Consultants (NABH)

Criteria for Registration of

NBQP/HAH 61001/ Jan 11 /Rev 04 Page 1 of 30

Individual Consultants – They may be individuals having requisite educational background

For Individual Consultants

* Desk top review of documents pertaining to education, experience, etc.

We value your suggestions and feedback.

Please contact NBQP office for the latest information.

NBQP/HAH 61001/ Jan 11 /Rev 04 Page 2 of 30

NBQP/HAH 61001/ Jan 11 /Rev 04 Page 3 of 30

1. Quality –Degree to which a set of inherent characteristics fulfills requirements.

2. Continual Improvement –Recurring activity to increase the ability to fulfill requirements.

6. Health Service Organization or Health Care Organization (HCO) – An organization providing,

NBQP/HAH 61001/ Jan 11 /Rev 04 Page 4 of 30

NBQP/HAH 61001/ Jan 11 /Rev 04 Page 5 of 30

NBQP Criteria for Registration of Hospital & Healthcare Individual

SECTION SUBJECT PAGE NOS.

1 Requirements for Registration 6

4 Registration Card, Certificate and Register 16

5 Appeals, Complaints and Disciplinary Proceedings 17

NBQP/HAH 61001/ Jan 11 /Rev 04 Page 6 of 30

Section – 1 REQUIREMENTS FOR REGISTRATION

1.1 Personal Attributes

A Consultant shall demonstrate to be:

a) ethical - fair, truthful, sincere, honest and discreet;

b) open minded - willing to consider alternative ideas or points of view;

c) observant - activelyconstawantlyre of organizationaland culture and values, physical

f) tenacious - persistent, focused on achieving objectives;

g) decisive - reaches timely conclusions based on logical reasoning and analysis;

k) accountable - take responsibility for their own actions

NBQP/HAH 61001/ Jan 11 /Rev 04 Page 7 of 30

1.2 Skills and Knowledge

1.2.1 Management Systems specific knowledge and skills

1.2.1.1 Relevant Standards

a) ISO 9000:2005 Quality Management systems – Fundamental & Vocabulary

i) se ctor specific standards

The applicants are suggested to have a broad understanding of the following:

a) regi stration standards

1.2.1.2 General quality management principles, methodologies and techniques

NBQP/HAH 61001/ Jan 11 /Rev 04 Page 8 of 30

i) Brain storming techniques

1.2.1.3 National and international quality systems

Applicants shall have general knowledge of:

1.2.2 Organization specific knowledge and skills

1.2.2.1 Statutory and regulatory requirements

1.2.2.2 Service, process and organizational requirements

1.2.2.3 Management Practices

NBQP/HAH 61001/ Jan 11 /Rev 04 Page 9 of 30

Documentary evidence of the education and training claimed should be submitted.

1.5 Work Experience

a) pra ctical work experience

Con sultant services

For Provisional Consultant Grade:

* should have successfully completed NABH Assessor Training Course.

For Consultant Grade:

* total work experience : 10 years

For Senior Consultant Grade:

* total work experience : 15 years

NBQP/HAH 61001/ Jan 11 /Rev 04 Page 10 of 30