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    English-for-Hotel-Staff Hotel PDF

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    training spm
    This 60-hour English course for hotel staff is divided into five segments: situational conversations, vocabulary building, grammar, listening skills, and pronunciation skills. The course aims to equip participants with the ability to interact confidently in English with hotel guests. It runs twice a week for two hours per class over 10 weeks. Upon completion, participants will receive a certificate of completion. The course fee is RM 15,000 and can be claimed from HRDF.

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    English-for-Hotel-Staff Hotel PDF

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    training spm
    280 views4 pages
    This 60-hour English course for hotel staff is divided into five segments: situational conversations, vocabulary building, grammar, listening skills, and pronunciation skills. The course aims to equip participants with the ability to interact confidently in English with hotel guests. It runs twice a week for two hours per class over 10 weeks. Upon completion, participants will receive a certificate of completion. The course fee is RM 15,000 and can be claimed from HRDF.

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    This 60-hour English course for hotel staff is divided into five segments: situational conversations, vocabulary building, grammar, listening skills, and pronunciation skills. The course aims to equip participants with the ability to interact confidently in English with hotel guests. It runs twice a week for two hours per class over 10 weeks. Upon completion, participants will receive a certificate of completion. The course fee is RM 15,000 and can be claimed from HRDF.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    280 views4 pages

    English-for-Hotel-Staff Hotel PDF

    Uploaded by

    training spm
    This 60-hour English course for hotel staff is divided into five segments: situational conversations, vocabulary building, grammar, listening skills, and pronunciation skills. The course aims to equip participants with the ability to interact confidently in English with hotel guests. It runs twice a week for two hours per class over 10 weeks. Upon completion, participants will receive a certificate of completion. The course fee is RM 15,000 and can be claimed from HRDF.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 4

    English for Hotel Staff

    A Conversational English Course


    English for Hotel Staff
    Introduction
    This program is designed to equip learners with the knowledge and the ability to
    interact
    with guests in the English language confidently.

    Course Duration, Frequency & Class Duration


    This course runs for 60 hours. The recommended frequency is twice a week. The
    recommended class duration is two hours.

    Course Structure
    The course is divided into five segments:
    · Situational Conversations - 36 hours
    · Vocabulary Building - 4 hours
    · Grammar Component - 10 hours
    · Listening Skills - 6 hours
    · Pronunciation Skills - 4 hours

    Course Fee and Payment


    The course fee is RM 15,000.00. Payment should me made in favour of CHARIS
    SEMINARS.

    HRDF Claim
    Investment in this course can be claimed from the HRDF under the SBL scheme.

    Certificates
    · Participants who have completed the course will be given Certificates of
    Completion.
    · Certificates can be jointly awarded by Charis Seminars and the client.

    Course Implementation Process


    · Stage 1 - Pre-Course Assessment
    · Stage 2 - Establishment of quantum of growth
    · Stage 3 - Course Execution with mid-course and diagnostic assessments
    · Stage 4 - Final Assessment
    · Stage 5 - Post Training Evaluation (two half-day sessions circa 30th and 45th days)
    Course Outline

    Situational Conversations
    · Taking phone calls
    · Giving information
    · Taking room reservations
    · Taking restaurant bookings
    · Giving polite explanations
    · Receiving guests
    · Serving in the bar
    · Instructions
    · Taking a food order
    · Desserts and cheese
    · Talking about wine
    · Dealing with requests
    · Describing dishes
    · Dealing with complaints
    · Jobs and workplaces
    · Explaining and instructing
    · Taking telephone requests
    · Taking difficult phone calls
    · Health and safety at work
    · Giving directions
    · Facilities for the business traveler
    · Offering help and advice
    · Dealing with problems
    · Payment queries and paying bills

    Vocabulary Building
    · General Vocabulary
    · Job‐based Vocabulary

    Grammar Component
    · Verbs and Tenses
    · Sentence Structure
    · Adjectives and Adverbs
    · Conditionals

    Listening Skills
    · Active and Passive Listening
    · Listening for information

    Pronunciation Skills
    · The International Phonetic Alphabet ﴾IPA﴿
    · Dictionary Usage
    · Word and Sentence Stress
    Training Methodology
    · Lectures
    · Audio and video aids
    · Group work
    · Pair work

    Trainer’s Profile
    Background
    Joseph has been an English language tutor since 1995. He holds an Advanced Diploma
    in Journalism (Communications), Diploma in TESOL and a Cambridge International
    Diploma in Teaching & Training. He hails from Kuala Lumpur and currently resides in
    Butterworth.

    Teaching & Training


    Joseph began his career as an English language tutor with Matrix Communications
    and ran his first training program for Korean expatriates. From then on, he has
    conducted language programs for numerous companies and individuals, specializing
    in Communicative English and Business English.

    For a short period, Joseph served as a lecturer in CES Education Group, where he was
    also assigned to train new teachers and conduct teaching observations. He was also
    a member of the CES Academic Association, a unit formed to equip teachers with
    English language teaching skills. He was also appointed to the CES Regional
    Examinations Board.

    Specializations
    Joseph specializes in Communication Skills, English for Working Adults, English for
    Hotels, English for Patient Care Personnel, Business English and Business Writing.

    Contact
    Charis Seminars
    Unit #01-21, Block D2, Jalan Perai Jaya 3
    Bandar Perai Jaya, 13600 Seberang Perai
    Pulau Pinang

    Tel: +6019 406 1520 or +6016 506 2150


    Email: joseph@charisseminars.com
    Web: www.charisseminars.com

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