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    Hotel SOP On Handling Request For Late Check-Out

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    Imee S. Yu
    Late check-outs of up to four hours are allowed for guests extending their stay, while half-day or full charges apply for stays over six hours. The policy aims to provide extra convenience without room charges. Staff should note late check-outs, inform managers, and consider factors like guest profile and next arrivals when granting extensions. Late check-outs are only for stays up to four hours extra and require checking company profiles and informing the DM.

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    Hotel SOP On Handling Request For Late Check-Out

    Uploaded by

    Imee S. Yu
    3K views1 page
    Late check-outs of up to four hours are allowed for guests extending their stay, while half-day or full charges apply for stays over six hours. The policy aims to provide extra convenience without room charges. Staff should note late check-outs, inform managers, and consider factors like guest profile and next arrivals when granting extensions. Late check-outs are only for stays up to four hours extra and require checking company profiles and informing the DM.

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    Hotel SOP on Handling Request for Late Check-out

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    Late check-outs of up to four hours are allowed for guests extending their stay, while half-day or full charges apply for stays over six hours. The policy aims to provide extra convenience without room charges. Staff should note late check-outs, inform managers, and consider factors like guest profile and next arrivals when granting extensions. Late check-outs are only for stays up to four hours extra and require checking company profiles and informing the DM.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    3K views1 page

    Hotel SOP On Handling Request For Late Check-Out

    Uploaded by

    Imee S. Yu
    Late check-outs of up to four hours are allowed for guests extending their stay, while half-day or full charges apply for stays over six hours. The policy aims to provide extra convenience without room charges. Staff should note late check-outs, inform managers, and consider factors like guest profile and next arrivals when granting extensions. Late check-outs are only for stays up to four hours extra and require checking company profiles and informing the DM.

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    © All Rights Reserved
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    Standard Operating Procedure

    Handling Request for Late Check-out


    The late check-out is given to the only if he/she is extending his/her stay for three to
    four hours beyond 12-noon check-out time. In case the guest is extending his stay
    beyond six in evening, then half day or full day charge is offered. Late check outs
    during sold out periods should be subjected to room availability and strictly at DMs
    discretion.
    Reason
    The purpose of this policy is to provide an extra convenience of staying beyond the
    time of check-out, extended to regular/VIP guests without any room charges.
    Procedure
    1. Check with the guest till what time he/she requires the late check-out. Offer
    the late check-out if extended stay is just three to four hours. In case if the
    late check-out is beyond 1800 hours, then offer half a day rate.
    2. Note down he late check-outs and half day charge in the appropriate column.
    3. Inform the lobby manager about the late check-outs or half day charges
    extended to the guest.
    4. In few cases, the late check-out till the certain hour is extended to the
    company/VIP guests.
    5. While extending or refusing a late check-out, the following must be
    considered:
     Profile of the guest
     Designation of the guest
     Profile of the company
     House position
     Next day’s arrival
    Late check-outs should be allowed only to the guests who extend their
    stay by three to four hours beyond the check-out time. Company profiles
    must be checked and DM must be informed before giving late check-outs and
    half day charges.

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