CHPT 14 Problem 2
CHPT 14 Problem 2
CHPT 14 Problem 2
two years.
Quarter 1 2 3 4
Demand (hours) 4,200 6,400 3,000 4,800
Quarter 5 6 7 8
Demand (hours) 4,400 6,240 3,600 4,800
Each certified instructor puts in 480 hours per quarter regular time and can work an additional 120
hours over time. Regular-time wages and benefits cost Carlton $7,200 per employee per quarter for
regular time worked up to 480 hours, with an overtime cost of $20 per hour. Unused regular time for
certified instructors is paid at $15 per hour. There is no cost for unused overtime capacity. The cost of
hiring, training, and certifying a new employee is $10,000. Layoff costs are $4,000 per employee.
Currently, eight employees work in this capacity.
a. Find a workforce plan using the level strategy that allows for no delay in service. It should rely
only on overtime and the minimum amount of undertime necessary. What is the total cost of
this plan?
Cost
Qtr 1 2 3 4 5 6 7 8 Total Hrs
Incurred
Forecast
demand
(hrs) 4200 6400 3000 4800 4400 6240 3600 4800
Workforce
level 11 11 11 11 11 11 11 11
Workforce
Hrs 5280 5280 5280 5280 5280 5280 5280 5280 42240 $633,600
Undertime
Hrs 1080 0 2280 480 880 0 1680 480 6880
Hired 3 3 $30,000
Overtime
Hrs 0 1120 0 0 0 960 0 0 2080 $41,600
Laid Off 0 $0
Total
Cost $705,200
b. Use a chase strategy that varies the workforce level without using overtime or undertime. What
is the total cost of this plan?
Cost
Qtr 1 2 3 4 5 6 7 8 Total Hrs
Incurred
Forecast
demand
(hrs) 4200 6400 3000 4800 4400 6240 3600 4800
Workforce
level 9 14 7 10 10 13 8 10
Workforce
Hrs 4320 6720 3360 4800 4800 6240 3840 4800 38880 $583,200
Undertime
Hrs 120 320 360 0 400 0 240 0 1440
Hired 1 5 3 0 3 2 14 $140,000
Overtime
Hrs 0 0 0 0 0 0 0 0 0 $0
Laid Off 7 5 12 $48,000
Total
Cost $771,200
Cost
Qtr 1 2 3 4 5 6 7 8 Total Hrs
Incurred
Forecast
demand
(hrs) 4200 6400 3000 4800 4400 6240 3600 4800
Workforce
level 9 11 9 9 9 11 9 9
Workforce
Hrs 4320 5280 4320 4320 4320 5280 4320 4320 36480 $547,200
Undertime
Hrs 120 0 1320 0 0 0 720 0 2160
Hired 1 2 0 0 2 0 5 $50,000
Overtime
Hrs 0 1120 0 480 80 960 0 480 3120 $62,400
Laid Off 2 2 4 $16,000
Total
Cost $675,600