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CHPT 14 Problem 2

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Bob Carlton’s golf camp estimates the following workforce requirements for its services over the next

two years.
Quarter 1 2 3 4
Demand (hours) 4,200 6,400 3,000 4,800
Quarter 5 6 7 8
Demand (hours) 4,400 6,240 3,600 4,800
Each certified instructor puts in 480 hours per quarter regular time and can work an additional 120
hours over time. Regular-time wages and benefits cost Carlton $7,200 per employee per quarter for
regular time worked up to 480 hours, with an overtime cost of $20 per hour. Unused regular time for
certified instructors is paid at $15 per hour. There is no cost for unused overtime capacity. The cost of
hiring, training, and certifying a new employee is $10,000. Layoff costs are $4,000 per employee.
Currently, eight employees work in this capacity.
a. Find a workforce plan using the level strategy that allows for no delay in service. It should rely
only on overtime and the minimum amount of undertime necessary. What is the total cost of
this plan?

We see that Peak demand is 6,400 hours in quarter 2.


As each employee can work maximum of 480 regular + 120 overtime = 600 hours per quarter, the level
workforce which will covers given reqts & also minimizes undertime is 6,400/600 = 10.67 or 11 employees.
Regular Employee works for 480 Hrs per Qtr
Regular employee Salary $7,200
Addl Overtime per employee (Hrs) 120
Overtime rate for employee per hr $20
Hiring cost of new employee $10,000
Firing cost of employee $4,000
So Hourly rate of Employee = $7200/480 = $15
So we should Hire 3 employess @$10,000 per employee = 3*$10,000 = $30,000
So we have first calculated for 11 employee@480 hrs @$15 per hour. Table is shown below.

Cost
Qtr 1 2 3 4 5 6 7 8 Total Hrs
Incurred

Forecast
demand
(hrs) 4200 6400 3000 4800 4400 6240 3600 4800    
Workforce
level 11 11 11 11 11 11 11 11    
Workforce
Hrs 5280 5280 5280 5280 5280 5280 5280 5280 42240 $633,600
Undertime
Hrs 1080 0 2280 480 880 0 1680 480 6880
Hired 3               3 $30,000
Overtime
Hrs 0 1120 0 0 0 960 0 0 2080 $41,600
Laid Off                 0 $0
Total
Cost $705,200
b. Use a chase strategy that varies the workforce level without using overtime or undertime. What
is the total cost of this plan?

Cost
Qtr 1 2 3 4 5 6 7 8 Total Hrs
Incurred

Forecast
demand
(hrs) 4200 6400 3000 4800 4400 6240 3600 4800    
Workforce
level 9 14 7 10 10 13 8 10    
Workforce
Hrs 4320 6720 3360 4800 4800 6240 3840 4800 38880 $583,200
Undertime
Hrs 120 320 360 0 400 0 240 0 1440  
Hired 1 5   3 0 3   2 14 $140,000
Overtime
Hrs 0 0 0 0 0 0 0 0 0 $0
Laid Off     7       5   12 $48,000
Total
Cost $771,200

c. Propose a better plan and calculate its total cost.


We see from above that Level Strategy has a cost of $705,200 while Chase has cost of $771,200.
We start with a workforce of 9 & then workout the optimum plan as below for a cost of $675,600. Recall
that each employee can work maximum 120 hrs Overtime & that constraint is used.

Cost
Qtr 1 2 3 4 5 6 7 8 Total Hrs
Incurred

Forecast
demand
(hrs) 4200 6400 3000 4800 4400 6240 3600 4800    
Workforce
level 9 11 9 9 9 11 9 9    
Workforce
Hrs 4320 5280 4320 4320 4320 5280 4320 4320 36480 $547,200
Undertime
Hrs 120 0 1320 0 0 0 720 0 2160  
Hired 1 2   0 0 2   0 5 $50,000
Overtime
Hrs 0 1120 0 480 80 960 0 480 3120 $62,400
Laid Off     2       2   4 $16,000
Total
Cost $675,600

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