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    Department of Management Studies II Assignment Test (Elective Subject: Quality Management)

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    pearlinwhite
    This document contains exam questions for a Quality Management elective course. Part A contains 3 short answer questions about reliability elements, Failure Mode and Effects Analysis (FMEA) activities, and Quality Function Deployment (QFD) customer requirements. Part B has 2 long answer questions about Design FMEA approaches and risk factors in Process and Product FMEA. Part C asks about reengineering at IBM Credit Corporation, requesting a flow chart comparing their credit approval process before and after reengineering, and whether reengineering should be followed by organizations in general.

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    Department of Management Studies II Assignment Test (Elective Subject: Quality Management)

    Uploaded by

    pearlinwhite
    42 views1 page
    This document contains exam questions for a Quality Management elective course. Part A contains 3 short answer questions about reliability elements, Failure Mode and Effects Analysis (FMEA) activities, and Quality Function Deployment (QFD) customer requirements. Part B has 2 long answer questions about Design FMEA approaches and risk factors in Process and Product FMEA. Part C asks about reengineering at IBM Credit Corporation, requesting a flow chart comparing their credit approval process before and after reengineering, and whether reengineering should be followed by organizations in general.

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    TQM - Assignment Test

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    This document contains exam questions for a Quality Management elective course. Part A contains 3 short answer questions about reliability elements, Failure Mode and Effects Analysis (FMEA) activities, and Quality Function Deployment (QFD) customer requirements. Part B has 2 long answer questions about Design FMEA approaches and risk factors in Process and Product FMEA. Part C asks about reengineering at IBM Credit Corporation, requesting a flow chart comparing their credit approval process before and after reengineering, and whether reengineering should be followed by organizations in general.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    42 views1 page

    Department of Management Studies II Assignment Test (Elective Subject: Quality Management)

    Uploaded by

    pearlinwhite
    This document contains exam questions for a Quality Management elective course. Part A contains 3 short answer questions about reliability elements, Failure Mode and Effects Analysis (FMEA) activities, and Quality Function Deployment (QFD) customer requirements. Part B has 2 long answer questions about Design FMEA approaches and risk factors in Process and Product FMEA. Part C asks about reengineering at IBM Credit Corporation, requesting a flow chart comparing their credit approval process before and after reengineering, and whether reengineering should be followed by organizations in general.

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    University of Madras, Chennai

    Department of Management Studies


    II Assignment Test
    [Elective Subject: Quality Management]

    Part – A [Answer All questions]


    [3X5 = 15 Marks]

    1. Explain the elements of reliability.


    2. Mention the activities responsible for FMEA.
    3. Discuss the customer expectation or requirement through Quality function deployment.

    Part – B [Answer All question]


    [2X10 = 20 Marks]

    4. What is Design FMEA? Discuss the approaches followed in design control.


    5. Explain the key factors which evaluated risk in: (1) P-FMEA (2) F-MECA

    Part – C [Compulsory Question]


    [1X15 = 15 Marks]

    Reengineering - IBM Credit Corporation

    IBM Credit is a wholly owned subsidiary of IBM and, if it were independent, would ranks as one of the
    largest service companies in U.S. Before taking a reengineering effort, IBM Credit’s operations had
    many bureaucratic rules and procedures. When IBM people called in for a credit request, they would
    reach one of the fourteen people at the credit center, who would log the request. From there, there a
    series of specialists who would each play a role in processing the credit request?

    Typically it would take six days to fourteen days to get the final approval. Upon an in depth analysis, it
    was found that there was only ninety minutes of work that was required to process the request. The
    rest of the time was spent in moving the request through the channels, where it would rest on the next
    person’s desk.

    This credit process was reengineered by replacing the current group of specialists by a team of
    generalists, each of whom would see a credit request all the way through the system. As a result the
    time needed to process the requests reduced from six days to four hours, there was a slight reduction
    in the number of people working in the department, and there was an increase in the number of deals
    being processed, by a multiple of 100.

    Answer the following question:

    1. What is BPR? Explain through flow chart process in IBM before implementing BPR and
    improvements after implementing the same. [7 Marks]
    2. Briefly explain your understanding; whether Re-engineering to be followed in the organisations?
    Justify with reasons. [8 Marks]

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