John Thibaut - A - Theory - of - Procedure PDF
John Thibaut - A - Theory - of - Procedure PDF
John Thibaut - A - Theory - of - Procedure PDF
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A Theory of Procedure
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5-31-1978
A Theory of Procedure
John Thibaut
Laurens Walker
Recommended Citation
John Thibaut and Laurens Walker, A Theory of Procedure, 66 Cal. L. Rev. 541 (1978).
Available at: http://scholarship.law.berkeley.edu/californialawreview/vol66/iss3/2
This Article is brought to you for free and open access by Berkeley Law Scholarship Repository. It has been accepted for inclusion in California Law
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A Theory of Procedure
I
John Thibautt
Laurens Walkert
The theory begins with the distinction between the two conflict
resolution objectives of "justice" and "truth." We contend that in most
instances one or the other of these objectives is dictated by the subject
matter of the dispute, or more specifically by the outcome relationship
that exists between the individual parties to the conflict.
At one extreme, the relationship of the parties may be such that
one resolution of the dispute will uniformly enhance the outcomes of
all interested parties, while a different resolution will uniformly reduce
these outcomes. ('Will this path lead us out of the forest, or that one?")
In this situation, it may be said that the interests of the parties are coin-
cident, and if any dispute arises it will entail simply a "cognitive" con-
flict 4-a dispute as to which resolution is to the common advantage.
Everyone's objective will be to find that jointly preferred solution. Con-
flicts of this sort will often be very easy to resolve, especially where
there is no strongly held prior commitment to a particular view of real-
ity. Here there may be virtually no process, as such, of dispute resolu-
tion, and agreement may be spontaneously achieved as soon as a
solution is proposed, particularly if the disputants have at hand a stan-
dard-a meter stick, a dictionary, a map-for measuring the proposed
solution.
Disputes that develop in scientific inquiry are the prototype of
cognitive conflict in a setting of common interest.' Scientists are social-
ized in an ethic of disinterestedness in the pursuit of widening and
deepening their commonly held store of knowledge and understanding.
This ethic serves to suppress conflicts of personal or material interest in
furtherance of a common stake in the scientific enterprise. In principle,
as long as scientists adhere to this idealized role, their conflicts are
purely cognitive; competing hypotheses are entertained for the purpose
of ascertaining the truth. Typically, in "normar' science,6 the validity
or relative adequacy of rival hypotheses is determined by submitting
4. See Hammond, Todd, Wilkins, & Mitchell, Cognitive Conflict between Persons:Applica-
lion of the "Lens Model"Paradigm,2 J. EXPERIMENTAL SOC. PSYCH. 343 (1966). See also Rappo-
port, Interpersonal Conflict in Cooperative and Uncertain Situations, I J. EXPERIMENTAL SOC.
PSYCH. 323 (1965).
5. For an amusing account of how scientists might resolve a disagreement about the length
of one edge of a cubical block, see G. HOLTON, INTRODUCTION TO CONCEPTS AND THEORIES IN
PHYSICAL SCIENCE at 221-22 (1952).
6. See T. Kuhn, The Structure of Scientific Revolutions (2d ed. 1970). By Kuhn's analysis
most of the business of science is conducted within normal science, in which the scientific commu-
nity holds in common and implicitly accepts a conceptual and instrumental framework, a "para-
CALIFORNVIA LAW REVIEW [Vol. 66:541
II
A FRAMEWORK FOR ANALYSIS
As we have defined them, both cognitive conflict and conflict of
interest involve at least two and often three parties: two disputants and
a third-party adviser or decisionmaker.1 According to our view, the
purpose of procedural rules is to define and maintain certain roles for
the parties involved in a conflict. Recognition of the two possible objec-
tives of conflict resolution establishes the appropriate starting point for
a consideration of procedure, since the efficacy of the rules necessarily
must be judged in terms of the objective of the process of conflict reso-
lution. Our theory proposes a general framework for analyzing proce-
dural alternatives in terms of these objectives.
12. We use the term "third party" to indicate some person other than a disputant who takes
part in resolving the conflict. In particular systems, the third party may be, for example, an arbi-
trator, mediator, judge, jury, or autocrat. For purposes of analysis, we make the simplifying as-
sumption that there are only two disputants, but the model can easily be extended to disputes
involving three or more parties.
CALIFORNIA LAW REVIEW [Vol. 66:541
III
STATEMENT OF THEORY
We have so far described the objectives of social conflict resolution
(truth or justice) and a framework for analysis that provides a general
scheme for understanding the range of choice of procedure. We now
turn to the core of our concern, the relationship between systems of
procedure and the objectives of conflict resolution.
We consider first, and briefly, the optimal procedure for determin-
ing truth. In terms of our procedural continuum, an autocratic system
delegating both process and decision control to a disinterested third
party is most likely to produce truth. 15 Giving the decisionmaker com-
plete process control permits the creation of a single "selection strat-
egy" that will generate information appropriate to the inquiry,11 unlike
14. It will be noted that certain familiar figures have not appeared in the tableau. There were
no representatives or attorneys for the disputants, and there were no assistants or investigators for
the decisionmaker. These participants are not necessary to describe the basic framework but may
be seen as elements whose presence tends to enhance the process control of either the disputants or
the decisionmaker, according to the role assignment given the additional participants. For exam-
ple, if the disputants are assigned representatives in any one of the basic models, these representa-
tives, usually expert in their work, increase the process control of the disputing parties over the
small group relationship and, therefore, tend to move any model toward the bargaining end of the
continuum. Substantial confirmation of this proposal is found in the report of Popkin, The Effect
of Representation in NonadversaryProceedings-A Study of Three DisabilityPrograms, 62 COR-
NELL L. REv. 989, 1030 (1977) ("There is no doubt that represented claimants are more likely than
unrepresented claimants to insist on procedural safeguards."). Similarly, when expert assistants in
the role of investigators are added to a particular model, these additions tend to enhance the
process control of the decisionmaker and, hence, move the character of the procedure in the direc-
tion of the autocratic model. Furthermore, when any established fourth party role is modified by
shifting allegiance toward either the disputants or the decisionmaker, the character of the model is
affected.
15. See Lind, Thibaut, & Walker, Discovery and Presentation of Evidence in Adversary and
Nonadversary Proceedings,71 MICH. L. REv. 1129 (1973), where it is shown that the evidence
presented and assembled for decisionmaking by autocratic processes represents the discovered
evidence more accurately than does that presented by adversary processes.
16. J.S. BRUNER, J. GOoDNOW, & G. AUSTIN, A STUDY OF THINKING (1956). See also Kel-
ley, Attribution Theory in Social Psychology, 15 NEB. SYMP. MOTIVATION192 (1967).
CALIFOR IA LAW REVIEW [
[Vol. 66:541
ent; it stands out as figure against ground, "it tends to engulf the
field."'2 4 Thus, for the observer the proximal cause of action is the actor
himself. In contrast, the actor's attention is focused outward, toward
factors in the environment that he interprets as placing constraints,
pressures, and demands on him. For the actor the situational cues and
forces in the environment are the proximal cause.
The observer's perspective leads him to attribute the behavior to
stable characteristics of the actor 25 such as "laziness," "bad character,"
or "carelessness," or to "virtue" or "competence." Research has shown
many instances where the observer's interpretation of behavior is sim-
ply wrong.26 26 A legal setting where a normative
standard directs the
decisionmaker in how to evaluate behavior will institutionally curb the
observer's bias toward attributing behavior to the actor's disposition or
character. Still, the decisionmaker's special perspective will color the
judgment of whether the actor's behavior meets the normative stan-
dard.27
Thus, this actor-observer attribution research suggests that the dis-
puting parties themselves ought to control the description of their re-
spective inputs. They can be relied on to describe possibly important
contextual factors relating to the dispute that are likely to be over-
looked when information is developed from the narrower perspective
of the decisionmaker.28
glary, see West, Gunn, & Chernicky, Ubiquitous Watergate: An AttributionalAnalysis, 32 J.
PERSONALITY & SOC. PSYCH. 55 (1975). For a somewhat different view, see Monson and Snyder,
Actors, Observers, and the Attribution Process, 13 J. EXPERIMENTAL Soc. PSYCH. 89 (1977).
24. F. HEIDER, supra note 22, at 54.
25. Hansen & Donoghue, supra note 23, show this effect to be strongest when the actor's
behavior is different from what the observer knows his own behavior to be.
26. See, e.g., B. LATANt & J. DARLEY, THE UNRESPONSIVE BYSTANDER (1970); Jones &
Harris, TheAttribution ofAttitudes, 3 J. EXPERIMENTAL SOC. PSYCH. 1 (1967); Nisbett, Legant, &
Maracek, The Causes of Behavior as Seen by Actor and Observer (1971) (unpublished manu-
script, Yale University). The actor's interpretation may be wrong, too. See Nisbett & Wilson,
Telling More Than We Can Know: Verbal Reports on Thought Processes, 84 PSYCH. REV. 231
(1977).
27. See, e.g., Landy & Aronson, The Influence of the Characterofthe CriminalandHis Victim
on the Decision of SimulatedJurors,5 J. EXPERIMENTAL SOC. PSYCH. 141 (1969); Sigall & Landy,
Effects of the Defendant's Character and Suffering on Juridic Judgment: A Replication and
Clarfication,88 J. Soc. PSYCH. 149 (1972).
28. The attribution research also suggests the desirability of shared control in the procedural
group because disputants and decisionmakers bring different information and different informa-
tion processing techniques to the resolution of the dispute. The decisionmaker can be expected to
provide a normative evaluation of the behavior while the actor will bring attention to situational
factors unique to the particular case. These different perspectives parallel in some respects the
differences between the traditional concepts of "law" and "equity," at least to the extent that
equity tended to concern itself with qualifying or mitigating situational factors unique to the par-
ticular case, whereas law applied normative standards to reported or observed behavior. See
generally D. DOBBS, REMEDIES 24-134 (1973). Indeed, our research suggests that litigants who
have claims based on "equity" prefer (significantly more than do legally oriented litigants and
1978] THEORY OF PR O CED URE
The assertion that the parties themselves are best able to describe
their own inputs might seem to imply, in terms of our analytic frame-
work, that bargaining is a procedure that is very likely to produce jus-
tice. Bargaining will prove unsuccessful in practice, however, because
in cases of high conflict of interest the disputing parties will not be able
to reach a settlement.2 9 Our research suggests the need, under condi-
tions of high conflict of interest, to adopt a procedural model which,
like bargaining, reserves virtually all process control to the disputants,
but which, unlike bargaining, assigns decision control to a third party.
These conditions are met at the point on the continuum we call "arbi-
tration."3 The distribution of control at this point affords the dispu-
tants an adequate opportunity to develop the presentation, yet
recognizes the necessity for insuring that the dispute be resolved in
spite of the severe conflict of interest.
The foregoing analysis demonstrates that the procedural model
best suited to the attainment of distributive justice in disputes entailing
high conflict of interest is arbitration, or more specifically in legal set-
tings, the Anglo-American adversary model. Most of the process con-
trol rests with the disputants, who are able to present their claims from
their own perspectives, with full particularities and contexts. The im-
partial decisionmaker hears the contending presentations, evaluates the
relative weights of the input claims, and renders the decision that dis-
tributes the outcomes. The freedom of the disputants to control the
statement of their claims constitutes the best assurance that they will
subsequently believe that justice has been done regardless of the ver-
dict.3 ' And though they must exercise this kind of process control, they
are in no position to evaluate the relative weights of the rival claims.
Decision control must, therefore, be in the hands of a third party who
applies a normative standard to the conflict between idiographic
third parties) procedures that retain high degrees of process control for the disputants. See Process
and Decision Control, supra note 1.
29. This conclusion is supported by our earlier empirical study of comparative pretrial con-
ference procedures. Walker & Thibaut, 4n Experimental Examination of PretrialConference
Techiniques, 55 MINN.L. REv.1113 (1971). This investigation of the effects of high versus low
conflict of interest (among other factors) on the course of conference showed that significantly
fewer cases were settled by disputants in the high conflict condition. This was true even though the
procedure employed in the conference contained some elements of mediation that gave assistance
to the disputants in attempting to agree on a settlement. See also Erickson, Holmes, Frey,
Walker, & Thibaut, Functionsof a ThirdParlyin the Resolution of Conflict: The Role ofa Judge in
Pre-TrialConferences, 30 J. PERSONALITY & Soc. PSYCH.293 (1974).
30. We use the term "arbitration" in a more general sense than its common usage to describe
a contractually agreed on means of dispute settlement in labor-management collective bargaining
agreements.
31. Evidence for this is shown in Walker, LaTour, Lind, & Thibaut, Reactions of Partic7ants
and Observers to Modes of.4djuducation, 4 J. APPLIED Soc. PSYCH. 295 (1974). See also J.Tm-
BAUT & L. WALKER, supra note 1, at 81-96.
CALIFORNJIA LAW REVIEW [Vol. 66:541
claims.32
Our endorsement of the adversary model as likely to obtain dis-
tributive justice is strictly limited to our definition of that model as a
system of legal decisionmaking that assigns virtually all process control
to the disputing parties but that reserves decision control to the judge or
jury. This definition results from applying the terms of our theory to
observations of operating systems and is completely different from the
"combat" or "game" concept of the adversary system, which has been
the subject of occasional support 33 and much criticism.3 4 In one sense
the critics have been correct-it is foolish to claim that justice may be
done by conducting a modem courtroom version of the tournament of
knights. But in a more fundamental way the critics have been wrong
because they have failed to perceive that a particular distribution of
control is the essence of traditional Anglo-American procedure. Our
endorsement of the adversary model is based on this understanding
about control, an understanding that is derived from our empirical
studies.
B. Some PracticalConstraints
Our argument concerning the optimal distribution of process and
decision control in conflict resolution groups is meant to apply gener-
ally to the legal process, though we recognize limitations on its applica-
bility in certain situations. One such situation arises when the outcome
of a dispute is controlled by a precise substantive or normative rule. In
order for the disputants to maintain full process control, the rule of law
must be general, so that claims based on circumstance and context are
honored as relevant. Maximum disputant control may be realized
where a traditional or experiential law applies because the norms are
merely suggestive, and thus provide latitude for the expression of input
claims emphasizing special considerations. Thus, when a flexible com-
mon law standard of due care is displaced by a rigid statutory rule such
as a speed limit, the legislature is preempting process control and trans-
ferring it from the disputants to the decisionmaker. Though in recent
32. The preceding paragraph is a statement of the relationship between procedural justice
and distributive justice when conflict of interest is high. Distributive justice becomes progressively
less of an issue as outcome relationships move toward a harmony of interests. When commonality
of interest dominates the relationship, there is little temptation for either party to exploit the other,
because to hurt the other is to hurt oneself. Hence, inequity is unlikely to occur. See H. KELLEY &
J. THIBAUT, INTERPERSONAL RELATIONS: A THEORY OF INTERDEPENDENCE, chs. 5 & 10 (1978, in
press). Note also Aristotle's comment: "Where men are friends, there is no need of justice .
ARISTOTLE, THE NICHOMACHEAN ETHICS, Book VIII, sec. i.
33. See, e.g., Wyzanski, .4 TrialJudge'rFreedom andResponsibilily, 7 REC. A. B. CITY N.Y.
280, 285 (1952).
34. See, e.g., J. FRANK, COURTS ON TRIAL 80-102 (1949); Pound, The Causes of Popular
Disatisaction with the Administration ofJustice, 29 REP. A.B.A., pt. 1, at 395, 404-06 (1906); A.
GUERiRD, TESTAMENT OF A LIBERAL 114, 115 (1956).
1978] THEORY OF PROCEDURE
IV
APPLICATION OF THEORY
the opposing party. Since the change increases the process control of
the disputants without affecting decision control, it is likely to serve the
justice objective.
V
SOME COMPLEXITIES
Conflict of Interest
Low High
Low "justice"
Cognitive Lo
Conflict
on the selected property will benefit the company financially but will
diminish the value of the adjoining property. In opposing the construc-
tion, the landowners assert that the normal operation of this type of
plant will result in massive fish kills, and the utility disputes this asser-
tion. The outcome of the conflict of interest between the parties will
turn on the resolution of the cognitive conflict about the best way to
protect the marine life in the river. The facts found will certainly influ-
ence the conduct of persons living along the river and will probably
influence future planning for the location and construction of hydro-
electric power plants.
Similarly, disputes based initially on cognitive conflict may esca-
late into thoroughly mixed disputes as the parties develop counterposed
interests. Complications are particularly likely when the cognitive con-
flict arises from an intractable difference of opinion-as when scientists
working from two incompatible paradigms59 disagree about the inter-
pretation of a given set of observations-and when there is strong pres-
sure to resolve the dispute.
A dispute that developed during the 1960's over safe levels of lead
concentration in the environment provides an example.6" A group of
experimentally-oriented physical scientists, mainly geochemists,
strongly disputed estimates by industrial toxicologists, scientists trained
in a paradigm of clinical medicine. The two groups differed in their
basic assumptions as well as in their measurement techniques; hence,
there was no basis for reaching a common understanding. Nevertheless,
policy decision awaited a resolution of the issue. The debate degener-
ated into attempts to discredit the competence of the rival group and to
establish the unique authority of one's own group to preside over this
environmental problem. 6
B. ProceduralDfficulties
Resolution of these mixed disputes presents particularly difficult
problems. When disputes involve an admixture of intense conflicts of
interest and strongly divergent claims about matters of fact, neither an
autocratic nor an unrestrainedly adversarial procedure is satisfactory.
proposal by Consolidated Edison of New York to build a pumped-storage electric power plant at
Storm King Mountain on the Hudson River. See Environmentalism and the Leisure Class,
HARPER'S, December 1977, at 49.
59. See T. KuHN, supra note 6. Taking liberties with Kuhn, a paradigm may be taken to
mean a conceptual and instrumental framework-an organized way of viewing part of the
world-that is fully accepted by a given scientific community, discipline or subdiscipline. The
paradigm provides a context for and gives meaning to the "factual" observations made within it.
60. See Robbins & Johnston, The Role of Cognitive and OccupationalDfferentiationin Scien-
tibic Controversies,6 Soc. STU. Sci. 349 (1976).
61. Hardly less bitter are some of the debates over radiation levels between polarized coali-
tions. See Mazur, Disputes Between Experts, 11 MINERVA 243, 258-60 (1973).
C,,LIFORVIA,4 LAW REVIEW [Vol. 66:541
at the hearing. The report indicates that the adversarial procedure em- 66
ployed was unsatisfactory as a means of resolving the cognitive issues,
in part because of insufficient process control in the Inspector who pre-
sided. Moreover, according to the physicist's report, the Inspector, who
was untrained in the technological questions in dispute, was not always
able to evaluate technical claims. The Inspector's lack of background
inevitably would make the factfinding less accurate.67
C A Two-Tier Solution
These two examples of the class of mixed disputes are typical.
How can these intricately compounded disputes be properly resolved?
Application of straightforward autocratic methods is likely to violate
the concerns of justice, while the unfettered use of adversarial methods
will impede the attainment of truth. Although there appears to be no
ideal solution, our theory suggests that a two-stage procedure will best
reconcile the two objectives in such disputes. The first stage should re-
solve issues of fact with the objective of determining truth; the second
stage should resolve policy questions in a wholly separate procedure.68
Our proposal requires the separation of questions of fact from
those of justice or policy. Many difficulties are entailed in making this
separation. 69 Yet the distinction is clear enough in principle,70 and, in
psychological research, it has proved feasible to make the separation
both conceptually and empirically.7 1
Once the separation has been made, the next step is to determine
the appropriate procedure for resolving the issues of fact. Since this
procedure must be capable of yielding a provisional resolution of the
cognitive conflict in spite of a strong conflict of interest, it must allocate
total decision control to a third party. Furthermore, since the primary
66. "The Inspector's job was to listen to both sides, not to find out the real situation."
Dombey, supra note 65, at 301.
67. Furthermore, his inability to evaluate all of the rival claims may have reduced his deci-
sion control. See text accompanying notes 72 & 73 infra.
68. The policy decision, entailing questions of value and conflict of interest, would be dealt
with in a separate adversarial procedure or perhaps through the political process.
69. Some might deny the possibility. See, e.g., D. MACRAE, THE SOCIAL FuNcTION OF SO-
CIAL SCIENCE (1976); Wynne, The Rhetoric of Consensus Politics:.A CriticalReview of Technology
Assessment, 4 RESEARCH PoL'Y 108 (1975); Nelkin, Thoughts on the ProposedScience Court, 18
NEWSLETTER SCI., TECH. & HUMAN VALuEs 20 (1977); Robbins & Johnston, supra note 60.
70. And we have made it implicitly in our distinction between conflicts of interest and cogni-
tive conflicts.
71. Particularly in the measurement of attitudes, the separation of belief from value has been
clearly achieved. See, e.g., Fishbein & Raven, TheA Scales:.An OperationalDefinition ofBelief
and Attitude, 50 HuMAN REL. 35 (1962); Rosenberg, An 4nalysis of the Affective-Cognitive
Consistency, in ATrrrutE ORGANIZATION AND CHANGE 15 (C. Hovland & M. Rosenberg eds.
1960). Moreover, some basic differences between attribute judgments or perceptions of the proper-
ties of stimuli and preference judgments of the desirability or value of the stimuli have been
demonstrated. See C. CooMBs, A THEORY OF DATA (1964).
CA4LIFORNIA LA4W REVIEW[. [Vol. 66:541
CONCLUSION