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    Questionnaire of Online Shopping by Rukhiya

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    Manikantan
    This document contains a 20 question survey about consumer perception, awareness, and satisfaction with online shopping. The survey questions gauge respondents' online shopping behaviors, preferences for payment and shopping sites, factors influencing purchases like product type and price, and levels of satisfaction and security concerns. Key areas covered include frequency of online purchases, influences from social media, amount typically spent, priorities for choosing online like variety and ease, and satisfaction with quality and issue resolution.

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    Questionnaire of Online Shopping by Rukhiya

    Uploaded by

    Manikantan
    2K views3 pages
    This document contains a 20 question survey about consumer perception, awareness, and satisfaction with online shopping. The survey questions gauge respondents' online shopping behaviors, preferences for payment and shopping sites, factors influencing purchases like product type and price, and levels of satisfaction and security concerns. Key areas covered include frequency of online purchases, influences from social media, amount typically spent, priorities for choosing online like variety and ease, and satisfaction with quality and issue resolution.

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    This document contains a 20 question survey about consumer perception, awareness, and satisfaction with online shopping. The survey questions gauge respondents' online shopping behaviors, preferences for payment and shopping sites, factors influencing purchases like product type and price, and levels of satisfaction and security concerns. Key areas covered include frequency of online purchases, influences from social media, amount typically spent, priorities for choosing online like variety and ease, and satisfaction with quality and issue resolution.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    2K views3 pages

    Questionnaire of Online Shopping by Rukhiya

    Uploaded by

    Manikantan
    This document contains a 20 question survey about consumer perception, awareness, and satisfaction with online shopping. The survey questions gauge respondents' online shopping behaviors, preferences for payment and shopping sites, factors influencing purchases like product type and price, and levels of satisfaction and security concerns. Key areas covered include frequency of online purchases, influences from social media, amount typically spent, priorities for choosing online like variety and ease, and satisfaction with quality and issue resolution.

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    © All Rights Reserved
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    STUDY ON CONSUMER PERCEPTION, AWARENESS AND SATISFACTION TOWARDS ONLINE

    SHOPPING

    Questionnaire

    1. Name :
    2. Age :
    3. Gender : Male Female
    4. Educational Level: School level Degree/Diploma

    PG Professional

    5. Monthly Income :Below 5000 5000-10000


    10000- 40000 Above 40000
    6. How often do you shop online in the last 6 months ?
    Only once 2 to 4 times
    4 to 6 times More than 6 times
    7. Which social media sites influence you for making purchase in online?
    Facebook Instagram Twitter
    Google Plus Others
    8. What type of commodity did you purchase through online shopping?
    Books Clothing Bags Accessories
    Electronic items Kids and baby items Home appliances
    9. Select an approximate amount you would spend on a single online
    purchase?
    Less than 1000 1000 to 3000 3000 to 5000
    5000 to 10000 more than 10000
    10.Reason for choosing online shopping.Rank the following as per your
    preference from highest rank 1 to lowest rank 5

    Sl.no Factor Rank


    1 Wide variety of products
    2 Time saving
    3 Easy buying procedure
    4 Various modes of payment
    5 Possibility for comparison of price & forms
    11.Are you satisfied with the quality of product you bought from online
    shopping ? Yes No
    12.The difference between your expectations and real products would
    influence your satisfaction ?
    Strongly agree Agree Neutral
    Disagree strongly disagree
    13.Rank the following online shops best on your choice.

    Online shops Rank


    Amazon
    Flipkart
    Snapdeal
    E-Bay
    Myntra
    14.What would be your best payment method ?
    Cash on delivery Postal draft Cheque
    Debit card Credit card Others
    15.Please indicate your level of agreement with each of the following
    statements related to online shopping.

    Strongly Agree Indifferent Disagree Strongly


    agree disagree
    Shopping on internet saves
    time
    Online shopping is risky
    Interent reduces monetary
    cost if traditional shopping
    Defective products are
    replaced properly
    Longtime is required for
    delivery of product/ service
    16.Do you feel at risk when giving out financial details over the internet?
    Yes little No
    17.How do you reach shopping website?
    Recommendation of friends Computer magazine
    Advertisement in press and media others
    18.How important are the following factors in your decision to purchase goods
    from internet ?

    Factors Rank
    Delivery time
    Reputation of the company
    Guarantee and warranty
    Security
    Price
    19.Please indicate which one effects your satisfaction most during your
    previous online shopping experience?
    Price The way of solving your complaints
    Loyalty for the online shop speed of delivery other
    20.Are you overall satisfied with your experience of shopping online?
    Highly satisfied Satisfied
    Dissatisfied Highly dissatisfied

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