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    Project Work On Bpo: Submitted By: Afrin Khatun Roll No: 2 Sub: Business Studies

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    Chandni Sheikh
    Business process outsourcing (BPO) involves transferring business processes and operational responsibilities to an external provider. It allows companies to focus on core competencies by outsourcing non-primary functions such as IT, customer service, finance and human resources. BPO can improve efficiency, reduce costs, and increase productivity and innovation capabilities. While it provides advantages, BPO also carries risks like data breaches and underestimating ongoing costs. Common BPO functions include IT services, back-office data processing, customer support, finance, and human resources.

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    Project Work On Bpo: Submitted By: Afrin Khatun Roll No: 2 Sub: Business Studies

    Uploaded by

    Chandni Sheikh
    54 views6 pages
    Business process outsourcing (BPO) involves transferring business processes and operational responsibilities to an external provider. It allows companies to focus on core competencies by outsourcing non-primary functions such as IT, customer service, finance and human resources. BPO can improve efficiency, reduce costs, and increase productivity and innovation capabilities. While it provides advantages, BPO also carries risks like data breaches and underestimating ongoing costs. Common BPO functions include IT services, back-office data processing, customer support, finance, and human resources.

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    Business process outsourcing (BPO) involves transferring business processes and operational responsibilities to an external provider. It allows companies to focus on core competencies by outsourcing non-primary functions such as IT, customer service, finance and human resources. BPO can improve efficiency, reduce costs, and increase productivity and innovation capabilities. While it provides advantages, BPO also carries risks like data breaches and underestimating ongoing costs. Common BPO functions include IT services, back-office data processing, customer support, finance, and human resources.

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    54 views6 pages

    Project Work On Bpo: Submitted By: Afrin Khatun Roll No: 2 Sub: Business Studies

    Uploaded by

    Chandni Sheikh
    Business process outsourcing (BPO) involves transferring business processes and operational responsibilities to an external provider. It allows companies to focus on core competencies by outsourcing non-primary functions such as IT, customer service, finance and human resources. BPO can improve efficiency, reduce costs, and increase productivity and innovation capabilities. While it provides advantages, BPO also carries risks like data breaches and underestimating ongoing costs. Common BPO functions include IT services, back-office data processing, customer support, finance, and human resources.

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    PROJECT WORK ON BPO

    SUBMITTED BY : AFRIN KHATUN


    ROLL NO: 2
    SUB: BUSINESS STUDIES
    INTRODUCTION TO BPO

    Business process outsourcing (BPO) contains the


    transmission of processes along with the related operational
    activities and responsibilities, to a third party with at least a
    guaranteed the same service level and where the client
    contains a firm grip over the (behavior of the) vendor for
    mutual long term success. BPO is positively associated to the
    search for more efficient organizational designs: cost
    decrease, productivity increase and innovative capabilities.
    Normally, BPO is undertaken by developed firms. For
    example Coca Cola, where almost the total supply chain is
    outsourced and the company is essentially becoming a
    marketing organization. However, BPO is nowadays fast
    conquering the service oriented firms as well. A famous
    example is provided by the Bank of America, who outsourced
    their complete HR function to Exult, one of the important
    Human Resources BPO vendors.

     DEFINITION OF BPO
    Business process outsourcing (BPO) is the contracting of non-
    primary business activities and functions to a third-party
    provider. BPO services include payroll, human resources
    (HR), accounting and customer/call center relations.
    BPO is also known as information technology enabled
    services (ITES).
     ADVANTAGES OF BPO

    The following are BPO advantages:


     Business process speed and efficiency are enhanced.
     Employees may invest more time in core business
    strategies to bolster competitive advantage and enhance
    value chain engagement.
     Organizational growth increases when capital resource
    and asset expenditures are not required, which averts
    problematic investment returns.
     Organizations are not required to invest in unrelated
    primary business strategy assets, facilitating a shift in
    focus to specific competencies.

     DISADVANTAGES OF BPO

     Data privacy breaches


     Underestimated running costs
     Overdependence on service providers
     OUTSOURCING FUNCTION OF BPO
     According to
    Srivastsava and Theodore
    (2006), some of the
    functions that are most
     outsourced are
     IT : Systems integration and information systems
    consulting; Application

     development and support, IT training, and so on. In


    fact, IT plays such a
     pivotal role in BPO that almost all the functions
    covered by BPO are ITES.
     Back-office data entry and processing; customer
    contact services (such as Telemarketing,
    Complaints, Collection support)

     complaints, telemarketing, collections support).


     Finance: Tax compliance and planning, financial
    systems application support.

     general and financial accounting, expenses


    processing, accounts payables and
     receivables, debt collections, financial reporting.
     Human resources: Payroll and benefits
    management, superannuation

     administration, employee help desk, training,


    recruitment and selection
     support, human resource information systems
    (HRIS), and wage and salary
     administration.
     Operations/logistics:
    Ordetracking/claims/application/ payment
    processing.

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