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Service Manual: Downloaded From Manuals Search Engine
SRP-350
Thermal Printer
Rev. 3.02
http://www.bixolon.com
■ Table of Contents
3. Product Specifications.............................................................................................................................. 15
3-1 Appearance............................................................................................................................................ 15
3-1-1 Printer Dimensions (mm) ................................................................................................................ 15
3-1-2 AC Adapter Dimensions (mm) ........................................................................................................ 15
3-1-3 Feature Locations ........................................................................................................................... 16
3-2 General Specifications........................................................................................................................... 17
3-3 Thermal Printer Specifications............................................................................................................... 17
3-3-1 Printer Specification ........................................................................................................................ 17
3-3-2 Character Specification................................................................................................................... 18
3-3-3 Paper Specification ......................................................................................................................... 18
3-3-4 Reliability and Environment Specification....................................................................................... 18
3-3-5 Printable Area ................................................................................................................................. 18
3-3-6 TPH (Thermal Printer Head) Specification ..................................................................................... 19
3-3-7 Other Component Specification ...................................................................................................... 19
3-4 SMPS Specifications ............................................................................................................................. 20
3-4-1 SMPS (Switching Mode Power Supply) Specification .................................................................... 20
3-4-2 SMPS Output Connector ................................................................................................................ 20
3-5 Interface Specifications.......................................................................................................................... 21
3-5-1 RS-232C Serial Interface ................................................................................................................ 21
3-5-2 RS-485 Serial Interface................................................................................................................... 23
3-5-3 IEEE1284 Parallel Interface............................................................................................................ 24
3-5-4 USB Interface.................................................................................................................................. 26
3-6 Cash Drawer Specifications................................................................................................................... 27
3-6-1 Cash Drawer Cable......................................................................................................................... 27
3-6-2 Cable Connection ........................................................................................................................... 27
4. Hardware .................................................................................................................................................... 28
4-1 Wiring Diagram ...................................................................................................................................... 28
4-2 Block Diagram........................................................................................................................................ 29
4-3 Special Circuit Descriptions ................................................................................................................... 30
4-3-1 Power Circuit................................................................................................................................... 30
4-3-2 RESET Circuit ................................................................................................................................. 31
4-3-3 Buzzer and Cash Drawer Circuits................................................................................................... 32
4-3-4 I/F PBA Detect Block Diagram........................................................................................................ 33
4-3-5 RS-232C Communication Block Diagram....................................................................................... 34
4-3-6 RS-485 Communication Block Diagram ......................................................................................... 35
4-3-7 Parallel Communication Block Diagram ......................................................................................... 36
4-3-8 USB Communication Block Diagram .............................................................................................. 36
4-3-9 DIP Switch Circuit ........................................................................................................................... 37
4-3-10 Thermal Printer Head Circuit ........................................................................................................ 38
7. Troubleshooting ........................................................................................................................................ 50
7-1 Power Problem ...................................................................................................................................... 50
7-2 System Problem..................................................................................................................................... 51
7-3 Panel PBA and Sensor Problem............................................................................................................ 52
7-4 Thermal Printer Head and Feed Motor Problem ................................................................................... 53
7-5 Auto Cutter and Drawer Problem........................................................................................................... 54
7-6 Dip S/W and I/F PBA Select Problem.................................................................................................... 55
7-7 RS-232C Serial Communication Problem ............................................................................................. 56
7-8 RS-485 Serial Communication Problem................................................................................................ 57
7-9 IEEE-1284 Parallel Communication Problem........................................................................................ 58
7-10 USB Communication Problem ............................................................................................................. 59
■ About
About this Manual
This Service Manual describes how to perform hardware service maintenance for the BIXOLON SRP-350
Receipt Printer.
Notes
Notes may appear anywhere in the manual. They draw your attention to additional information about the item.
Precaution symbols
Indicates a Safety Precaution that applies to this part component.
Indicates the part or component is an electro-statically sensitive device. Use caution when handling
these parts.
Copyright
ⓒ 2008 by BIXOLON Co., Ltd. All right reserved.
This Manual may not, in whole or in part, be copied, photocopied, reproduced, translated or converted to any
electronic or machine readable from without prior written permission or BIXOLON Co., Ltd.
1. Precaution Segment
Follow these safety, servicing and ESD precautions to prevent damage and to protect against potential
hazards such as electrical shock.
2. When reinstalling the chassis and its assemblies, be sure to restore all protective devices, including
nonmetallic control knobs and compartment covers.
3. Make sure that there are no cabinet openings through which people - particularly children - might
insert fingers and contact dangerous voltages. Such openings include excessively wide cabinet
ventilation slots and improperly fitted covers and drawers.
6. Components, parts and wiring that appear to have overhead or that are otherwise damaged should be
replaced with parts that meet the original specifications. Always determine the cause of damaged or
overheating and correct any potential hazards.
7. Observe the original lead dress, especially near the following areas: sharp edges, and especially the AC
and high voltage supplies. Always inspect for pinched, out-of-place, or frayed wiring.
Do not change the spacing between components and the printed circuit board. Check the AC power cord
for damage. Make sure that leads and components do not touch thermally hot parts.
1. Always unplug the unit’s AC power cord from the AC power source or the Power Switch off before
attempting to:
(a) Remove or reinstall any component or assembly,
(b) Disconnect an electrical plug or connector,
(c) Connect a test component in parallel with an electrolytic capacitor.
2. Some components are raised above the printed circuit board for safety.
An insulation tube or tape is sometime used. The internal wiring is sometimes clamped to prevent contact
with thermally hot components. Reinstall all such elements to their original position.
3. After servicing, always check that the screws, components and wiring have been correctly reinstalled.
Make sure that the portion around the serviced part has not been damaged.
4. Check the insulation between the blades of the AC plug and accessible conductive parts.
(example: metal panels and input terminals).
6. Never defeat any of the B+ voltage interlock. Do not apply AC power to the unit (or any of its assemblies)
unless all solid-state heat sinks are correctly installed.
7. Always connect an instrument’s ground lead to the instrument chassis ground before connecting the
positive lead; always remove the instrument’s ground lead last.
2. Immediately before handling any semiconductor components or assemblies, drain the electrostatic charge
from your body by touching a known earth ground. Alternatively, wear a discharging wrist-strap device.
(Be sure to remove it prior to applying power-this is an Electric shock precaution.)
3. After removing an ESD-equipped assembly, place it on a conductive surface such as aluminum foil to
prevent accumulation of electrostatic charge.
4. Do not use freon-propelled chemical. These can generate electrical charges that damage ESDs.
6. Use only an anti-static solder removal device. Many solder removal devices are not rated as anti-static;
these can accumulate sufficient electrical charge to damage ESDs.
7. Do not remove a replacement ESD from its protective package until you are ready to install it.
Most replacement ESDs are packaged with leads that are electrically shorted together by conductive foam,
aluminum foil or other conductive materials.
8. Immediately before removing the protective material from the leads of a replacement ESD, touch the
protective material to the device will be installed.
9. Minimize body motions when handling unpacked replacement ESDs. Motions such as brushing clothes
together, or lifting a foot from a carpeted floor can generate enough static electricity to damaged an ESD.
2. Never touch the printer mechanism’s heating element with your hand. Doing so can damage the heating
element and affect proper operation.
3. The head and motor areas are very hot during and immediately after printing. Do not touch components
in these areas directly with your hand.
4. Do not use any paper other than these specified in this manual otherwise print head reliability and print
quality are affected adversely.
5. Thermal paper starts to color at around 70ºC. Take care to protect unused and printed thermal paper
against the affects of heat, light and characters on the paper to feed.
6. Take the roll paper out of the printer when you will not use the printer for a long time in a high
temperature and humidity environment.
1. Mack sure the printer is turned off with the 1. Turn off the printer, host ECR and Computer.
side of the switch. 2. Plug RS-232, RS-485, USB or Parallel Cable connector
2. Plug the DC cord connector into the power jack into the I/F connector on the printer.
on the printer. (Plug the flat side down) 3. Tighten the screws on both sides of the connector.
3. Plug the AC Adapter power cord into the wall 4. Turn on the printer, host ECR and Computer.
outlet.
Cash Drawer
Connector
Figure 2-3 Cash Drawer Cable Installation Figure 2-4 Paper Roll Installation
1. Turn the printer off. 1. Open the cover printer and remove the used
2. Plug the Cash Drawer cable connector into paper roll core if there is one.
the connector on the printer. 2. Load the paper roll on the paper holder as
(To remove the Cash Drawer cable, press shown.
the clip on the connector, grasp the connector 3. Close the cover printer.
and pull it out.)
1. Press the Push Button. After opening the cover, 2. Remove the three screws from the bottom of the
insert the Wall-Guide L , R to the Upper-Left Hole Case-Lower. Separate the Case-Lower from the
and the Upper-Right Hole inside of the printer. Main Body.
3. Attach the Plate-Spring to the right side of Frame-Body 4. Check whether it works properly by pressing the Push
and tighten a screw. Button after tightening the screw.
5. After assembling the Plate Spring, the height will be 7~10[mm] when pressing the Push Button. If no problem
Re-assemble in the reverse order.
6. After assembling the Case-Lower to Set Body, turn the 7. Attach the BRKT Mount to the wall firmly with the eight
Set over and attach the BRKT Hanger to the Case Lower screws. Be sure that the BRKT attached properly to
then tighten four screws. match the direction of arrow. And the BRKT Mount
should be always fixed vertically.
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The DIP switches are located on the bottom of the printer. The DIP switches are used to set the printer to perform various
functions. Follow these when changing DIP switches setting:
• DIP Switch 1
SW Function ON OFF Default
1 Auto Line Feed Always enabled Always disabled OFF
2 Reserved - - OFF
3 Handshaking XON/OFF DTR/DSR OFF
4 Word length 7 bits 8 bits OFF
5 Parity check Yes No OFF
6 Parity selection EVEN ODD OFF
7 ON
Baud rate selection Refer to the Following Table 1
8 OFF
• DIP Switch 2
SW Function ON OFF Default
1 Code Page Selection Refer to the Following Table 3 OFF
2 Internal bell control Internal bell disable Internal bell enable OFF
3 Auto Cutter Selection Disable Enable OFF
4 Code Page Selection Refer to the Following Table 3 OFF
5 OFF
Select Print Density Refer to the Following Table 2
6 OFF
7 Near End Sensor Status Disable Enable OFF
8 Code Page Selection Refer to the Following Table 3 OFF
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• DIP Switch 1
SW Function ON OFF Default
1 Auto Line Feed Always enabled Always disabled OFF
2 Reserved - - OFF
3 Reserved - - OFF
4 Reserved - - OFF
5 Reserved - - OFF
6 Reserved - - OFF
7 Reserved - - OFF
8 Reserved - - OFF
• DIP Switch 2
SW Function ON OFF Default
1 Code Page Selection Refer to the Following Table 3 OFF
2 Internal bell control Internal bell disable Internal bell enable OFF
3 Auto Cutter Selection Disable Enable OFF
4 Code Page Selection Refer to the Following Table 3 OFF
5 OFF
Select Print Density Refer to the Following Table 2
6 OFF
7 Near End Sensor Status Disable Enable OFF
8 Code Page Selection Refer to the Following Table 3 OFF
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This feature allows experienced users to see exactly what data is coming to the printer. This can be useful in
finding software problems. when you turn on the hexadecimal dump function, the printer prints all commands
and data in hexadecimal format along with a guide section to help you find specific commands.
To use the hexadecimal dump function, follow these steps :
1. After you make sure that the printer is off. Open the cover.
2. Turn on the printer, while holding down the FEED button.
3. Close the cover, then the printer enters the hexadecimal dump mode.
4. Run any software program that sends data to the printer. The printer will print all the codes it
receives in a two-column format. The first column contains the hexadecimal codes and the second
column gives the ASCII characters that corresponds to the codes.
1B 21 00 1B 26 02 40 40 40 40 . ! . . & . @ @ @ @
02 0D 1B 44 0A 14 1E 28 28 28 . . . D . . . . ( ( (
00 01 0A 41 0D 42 0A 43 43 43 . . . A . B . C C C
The self-test checks whether the printer has any problem. If the printer does not function properly, contact
your dealer The self-test checks the following :
SELF-TEST PRINTING.
PLEASE PRESS THE FEED BUTTON.
5. Press the FEED button to continue printing. The printer prints a pattern using the built-in character
set.
6. The self-test automatically ends and cuts the paper after printing the following.
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3. Product Specifications
3-1 Appearance
3-1-1 Printer Dimensions (mm)
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※ Note : The Following paper can be used instead of the specified paper above.
TF50KS-E : Nippon Paper industries Co., Ltd.
PD 160R : New Oji Paper Mfg, Co., Ltd.
F380 : Kansaki Specialty Paper, Inc. (USA)
a a = 80-1.0mm (3.13"±0.02")
b = 0.141mm±0.05mm (.056"±.008")
b c = 72mm±0.2mm (2.83"±.002")
d = 2.5mm (0.098") Over
e = 2.5mm (0.098") Over
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3-5-1(a) Specification
Item Description Remark
Data Transmission • Serial
Synchronization • Asynchronous
HandShaking • H/W : DTR / DSR XON: ASC Code 11h
(Flow Control) • S/W : XON / XOFF XOFF: ASC Code 13h
• Logic”1” (MARK) : -3V ~ -15V
Signal Level
• Logic”0” (SPACE) : +3V ~ +15V
Baud Rate • 9600/19200/38400/57600 Bps
Data Word Length • 7 Bit / 8 Bit
Parity • None / Even / Odd
Connector • DB25P Female (I/F PBA)
Table 3-14 RS-232C Specification
※ Note : The HandShaking (Flow Control) / Data Word Length / Baud Rate / Parity functions depend
on the DIP Switch settings. Refer to the User’s Manual.
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3-5-2(a) Specification
Item Description Remark
Data Transmission • Serial
Synchronization • Asynchronous
HandShaking • H/W : DTR / CTS (Same as DSR) XON: ASC Code 11h
(Flow Control) • S/W : XON / XOFF XOFF: ASC Code 13h
• Logic”1” : SD1-SD2 ≥ 0.2V, RD1-RD2 ≥ 0.2V
Signal Level
• Logic”0” : SD1-SD2 ≤ 0.2V, RD1-RD2 ≤ 0.2V
Baud Rate • 9600/19200/38400/57600 Bps
Data Word Length • 7 Bit / 8 Bit
Parity • None / Even / Odd
Connector • DB25P Female (I/F PBA)
Table 3-16 RS-485 Specification
※ Note : The HandShaking (Flow Control) / Data Word Length / Baud Rate / Parity functions depend
on the DIP Switch settings. Refer to the User’s Manual.
PRINTER HOST
SIDE SIDE
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※ Note : BUSY condition and other information refer to the User’s Manual.
※ Note : This format is used when the UART for RS-232C is connected to the RS-485 driver.
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3-5-4(a) Specification
Item Description Remark
Transfer Type • BULK
• Bi-direction, Half-Duplex
Data Signal
• Differential Signal Pair (D+ / D-)
• NRZI Format
Data Format
• Zero Bit Stuffing after 6 ones
• Differential Receive Sensitivity : 200[mV]
Transceiver • Differential common Mode Range : 0.8 ~ 2.5[V]
• Single-End Receiver Threshold : 0.8 ~ 2.0[V]
Speed • 12 Mbps
Power • Self-Powered
• Cable : 5m / 2m
Cable & Connector
• Connector : B Type
Other • Support USB SPEC V1.1
Table 3-20 USB Specification
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4. Hardware
4-1 Wiring Diagram
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1) Drawer Driving and Feed, Auto Cutter Motor Voltage, TPH Driving Voltage : +24Vdc
+24VDC is supplied from SMPS. This Voltage is smoothed by capacitors (CL1).
This voltage is used as a Cash Drawer Solenoid Driving voltage, Step motor driving voltage and a source
voltage of the other voltage sources.
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Reset signal is signal in order to start-up CPU under Power-on. Reset circuit uses a reset ASM811JEUSF-
T(U5). When +5Vdc is fallen under 4.0Vdc by Power-off, reset signal prohibits the system from miss-
operating by lowering down to 0V.
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The Buzzer is used to inform several kinds of states which occur under system operating and gives some
information to users by controlling the P7.6 of CPU (M30624FGFP)
The circuit is used for opening cash drawer and driven by the Q4, Q5 (2SD2170). When its state is high level
signal, Q4 or Q5 (2SD2170) drive the solenoid to open the cash drawer. As an optional item, we provide
sensor switch (we call it a compulsory switch) which checks the drawer whether it is opened or not. This
sensor switch turns on for the drawer open condition, and turns off for the other.
※ Caution : Make sure that the Cash Drawer solenoid resistance is more than 20Ω.
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When the printer is ON, the printer checks what kind of the I/F PBA is installed. After detection, the CPU
specify the I/O port properly. The following is the method of I/F PBA detection.
First, the CPU sends a “I/F Sel” signal (P7.0) to I/F PBA. The I/F PBA has the three return Signal (DIP 1~3).
The CPU recognize the I/F PBA by the value of the three return signal.
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The printer support the bidirectional Parallel Interface with Centronics, Nibble, Byte Mode.
The Centronics is Forward and the Nibble, Byte are reverse Mode.
The printer support the USB (Universal Serial Bus). The transfer type of the printer is the BULK.
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The key board circuit consist of the scan signal of 4 lines and the return signal of 4-line. The CPU sends
repeatedly and continuously the scan data R1~R4 through. The DIP S/W information input in the return
signal if the specific DIP S/W is ON status during the given time. The CPU reads the data through C1~C4
and analyzes what DIP S/W is ON and performs the selected function.
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First, the CPU sends a Serial Clock and Serial Data 256Bits(32Bytes) to the Shift Register of the Thermal
Printer. The Serial Data are stored to each Shift Register in the Thermal Printer. Because the Data#1 Pin and
the Data#2 pin are shorted on Main PCB, the Data(256Bits) are stored in both Shift Register#1 and #2.
Second, the CPU send a Latch Signal to the Thermal Printer. Then, the Data of both Shift Register#1 and #2
(256*2=512 Bits) are moved to the Latch Register. After that, the CPU sends a Strobe Signal to the Thermal
Printer. Then, the Printer outputs the Serial Data. Each Strobe Signal manages the Printer Dot.
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This sensor is set to the step3 position at the factory. If you find that there is not or too enough paper
remaining on the roll when the near-end sensor is triggered, you can change the setting to the upper or lower
position as described below.
※ Note : The factory setting is based on a paper roll core with an outside diameter of 18mm. If you
use a paper roll with a core with an outside diameter of more than 18mm, it is better to
change to the upper position (Rotate the tab at front side) as described below.
※ Note : For your reference, this shows the diameter at which the near-end sensor is triggered. Note
that this figure is a calculated value, and there may be some variations depending on the
printer.
Rev. 3.02 - 47 -
If the paper jam occur, the buzzer will beep. If the cover-open can be opened, open the cover-open and
remove the paper. If the cover-open can not be opened, follow the below.
2. Then turn the knob clockwise with a coin or similar tool until the buzzer beep stops.
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※ Caution : Note that the thermal head (Thermal Element and Radiation Plate) becomes very hot
during normal operation, creating the danger of burn injury. Be sure to wait for about 10
minutes after turning printer power off before beginning the cleaning.
2. Clean the thermal element (the area that looks like it is marked a thin black line) of the thermal head with a
cotton swab moistened with an alcohol solvent (ethanol, methanol, or IPA).
3. After confirming that the alcohol solvent has been dried up completely, close the cover-open.
※ Note : Never touch the thermal element with your hand. Doing so can damage the thermal element.
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7. Troubleshooting
This chapter describes the methods for troubleshooting in this Receipt Printer.
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