Quick Start User's Guide: Motorola SM56 Software Modems
Quick Start User's Guide: Motorola SM56 Software Modems
1 Introduction
2 Preparing The Computer For Installation
3 Installing The Modem Hardware
4 Installing The Modem on Windows 9x, Millennium, Windows 2000 and
Windows XP.
5 Installing The Modem on Windows NT 4.0
6 Verifying Correct Installation
7 Troubleshooting
8 Un-installing and Upgrading
9 Changing The Operating System
10 Improving Direct X Speakerphone Performance and Quality
11 Contact Information
1 Introduction
Motorola's SM56 modems are available for use on PCI, Mini PCI, and AC-Link (including CNR)
PC's. The SM56 modem is a feature-rich, V.90/V.92 modem at an attractive price. It supports all
fax and data fall back modes, and different driver installs include telephone answering machine
(TAM) operation and full speakerphone functionality. This document details installation,
troubleshooting, and usage of the SM56 software modem.
The SM56 modems provide high-speed communications between your personal computer and a
remote location, such as an Internet Service Provider (ISP), so you can:
• Receive data at up to 56 Kbps in V.90/V.92 or K56Flex modes, for faster Internet access.
• Use your computer to send and receive faxes, at up to 14.4 Kbps
• Use your computer as a Video Phone to place and receive Video Phone calls.
• Use your computer as a telephone answering machine (Not available on Data/Fax modems).
• Use your computer as a speakerphone, to place and receive voice calls
(Data/Fax/Speakerphone modems only).
The SM56 modems run on Windows 95/98, in a Windows 95/98 DOS box, Windows Millennium,
Windows NT 4.0,Windows 2000 and Windows XP.
Note: The modem cannot be used in pure DOS or on any other operating system. Note that
Windows 9x, NT 4.0, and 2000 require different modem drivers. The driver for one OS will not
work on the other OS. Make sure you have the correct drivers before installing
Computer OEMs that bundle the SM56 modem can benefit from sizable cost reductions, hardware
reduction, and lower power consumption. End users benefit from quick, easy and affordable
software upgrades, which help them keep current with the latest communications technology.
Important: There are different SM56 modem categories, and each supports a different basic
feature-set, as follows:
Motorola SM56 modem Data/Fax only • All data and fax modes
• No telephone answering
machine (TAM)
• No caller ID
• No distinctive ring
• No speakerphone
You can check which modem you have by selecting Start->Settings->Control Panel, and then
double click on the Modems icon. The modem name will appear in the Modem Properties window.
2 Preparing the Computer For Installation
To ensure problem-free installation ensure that an unused COM port is available. The SM56 install
program interrogates lower COM ports (below COM 5) and installs the modem on the first
available and unused port. Although the SM56 functions perfectly on any available COM port,
some communications applications may not be able to use the modem if it gets installed above
COM 4. Refer to the Troubleshooting section in this document for information on how to force the
modem onto a COM port below COM 5 after install is complete.
You can check which COM ports are on your computer as follows:
Important: When using the SM56 modem, or any modem for that matter, you should always
connect the modem line input to a direct analog telephone line. This will maximize modem
performance by avoiding any problems introduced by internal PBX systems, etc.
On starting Windows for the first time after installing the modem Plug and Play (PnP) detects the
new hardware and begins an install wizard for the modem. The modem is detected as a new PCI
Device or new PCI Communications Device. The wizard fist looks for the modem information
(INF) file, which is included on Motorola's distribution disk or CD-ROM. This file contains
information about the modem, including device type, device driver information, as well as the AT
command/response sets that it supports.
Browse to the SM56 modem files on the Motorola disk/CD-ROM. Windows will find the
information on the disk. On Windows 95 and older versions of Windows 98 you may get an error
message Cannot Locate File...... If you do, simply re-point the install wizard to the Motorola
disk/CD-ROM and it will find the file the second time around.
Windows copies the necessary modem files to the computer and transparently runs the necessary
installation routines.
For D/F/TAM and D/F/TAM/Speakerphone modems, Windows finds a second device after the
modem has been installed. Windows notifies you that it has found a Serial Wave Device for the
modem and prompts for a Wave Device driver. Re-point to the Motorola disk/CD-ROM and click
OK. It finds the INF file and installs the appropriate drivers.
Note:
The SM56 also installs a modem Helper utility on the Windows System Tray (right side of the Task
Bar). This application includes real time modem status (dialing, negotiating, connect rate, etc.), in
addition to user selection for COM port, country and language, and enable/disable Windows 9x
DOS box support. There is also an audio test included, which allows you to verify if your sound
subsystem supports Direct X 3.0 (or later) -- needed to hear call progress (dialing and negotiation).
The SM56 installation auto-detects the country from the OS and defaults to that.
Also, Windows 9x DOS Box operation is disabled by default when the modem is loaded. It can be
enabled using a check box in the SM56 Helper application.
Windows NT 4.0 does not fully support plug and play (PnP). Therefore, after installing the modem
board in the computer and booting, the operating system will not automatically recognize that new
hardware is present. You must manually install the modem by running sm56set.exe from the
distribution media. This install program will automatically add a new COM port, install the modem,
and then assign it to that new COM port. When installation is complete you will be prompted to
restart the PC. You must do this before using the modem.
Important: There is no Upgrade application for Windows NT 4.0. To upgrade to a new version
of the modem, you must first uninstall the previous version (Run uninstall from Add/Remove
Programs in the Control Panel), then do a new installation as described above.
1. Open the Windows Control Panel and double click the Modems icon.
2. Select the Diagnostics tab, and single click the COM port that the Motorola SM56 modem uses.
3. Click on the More Info button.
Within a few seconds a window will appear with the modem responses to various ATI commands
issued to it. If this happens the modem software is properly installed and functioning correctly.
There is no More Info button under the Modems icon on Windows NT 4.0. Instead, you need to
open some terminal application, such as HyperTerminal, and issue the ATI commands manually.
To verify correct SM56 modem hardware operation, you can use the following local analog
loopback (LAL) test procedure, as follows:
1. Important: Remove the telephone line cable from the modem card.
2. Open HyperTerminal (or any terminal application).
3. Optionally, select a connection name and icon.
4. In the Connect Using window, select the Motorola SM56 ...... modem. Click OK.
5. Enter a number in the Phone Number box...any number since we will not be dialing it. Click
OK.
6.On the next screen select Cancel.
7. Enter AT and hit <Enter>.
The response OK should appear.
8. Enter ATS46 = 23 and hit <Enter>.
9. Enter AT&T1 and hit <Enter>. Wait a few seconds.
10. Type some letters at the keyboard. If the hardware is functioning correctly, the letters you type
appear on the screen.
11. To exit this test mode, type +++ in quick succession (note no carriage return) to escape to
command mode. After getting the OK response type ATH <Enter> to hang up.
7 Troubleshooting
If there is a problem when using the SM56 modem, and your communications application does not
explain the problem, check the following list of symptoms and tips.
• Windows 95/98 DOS box applications do not work with the modem
By default DOS box support is disabled after installing the modem. You must enable it via the
SM56 Helper application in the Windows System tray (just to the right of the Windows Task Bar).
Make sure the DOS box check box is checked. If not, click it to check it, then restart the computer
to use DOS Box applications.
If the Enable DOS box check box is already checked (i.e. enabled), and DOS box applications still
do not work, try:
Double click on the Interrupt Request label and change the IRQ to a different number that is
not in conflict with another device. (If there is no free IRQ: free one, or change other device
IRQ levels to free a non-standard IRQ).
The standard I/O addresses and IRQs for COM Ports 1-4 are as follows:
• Get An Error Message "You are not connected to a standard phone line"
When you try to dial a connection an error message box pops up, indicating that your are not
connected to a proper analog phone line. This is the SM56 digital line guard (only available on PCI
II and AC-L modems) feature, which protects against hardware damage if the modem is plugged
into a high current phone outlet -- such as a digital phone jack. The modem automatically detects
the over-current and goes back on-hook before hardware damage occurs. Check the phone outlet
and make sure that it is a real analog phone line. Try another analog phone jack.
• Streaming applications like RealPlayer stop receiving data and report "Net
Congestion"
1. This usually occurs when the ISP, Internet, or streaming host side server is busy and there are
many users competing for bandwidth. It is not a modem problem.
• The modem responds to commands, but they do not appear on the screen
1. Usually this is because the local echo is turn OFF. Turn it on by issuing ATE1 and hit <Enter>.
• You've installed a new peripheral device; now the modem does not work
1. In the Windows desktop tray, select Start.
2. Select Help. The Windows Help Topics window appears.
3. Select the Contents tab.
4. Select If You Have a Hardware Conflict.
5. A series of troubleshooting actions appears. Follow the appropriate sequence.
1. Use the AT%B command to limit the maximum connection rate. (For a list of AT commands,
refer to the on-line User's Guide.)
2. Lower the rate, using AT commands, until the problem is corrected. You can add AT commands
to do this; refer to the next section.
1. Obtain the latest driver set from your direct modem supplier.
2. Open the Windows Control Panel
3. Double click the System Icon.
4. Select the Hardware tab and Select the Device Manager button.
5. Double Click the Modems item.
6. Right Click on the Motorola SM56 Modem device and select Properties from the popup
menu.
7. Select the Driver tab and press Update Driver button.
8. Follow the prompts and point to the location where you have stored the latest driver.
9. Select Yes when asked to reboot the system.
Important: There is no Upgrade application for Windows NT 4.0. To upgrade to a new version
of the modem, you must first uninstall the previous version (Run uninstall from Add/Remove
Programs in the Control Panel), then perform a new Windows NT 4.0 installation as described
earlier.
The Motorola SM56 modem supports the following Operating Systems. For some operating
systems the drivers are the same whereas for others the drivers are different as explained in the
following table.
If you upgrade from an OS to another, which uses the same driver, the SM56 will continue to
function as before. No new drivers are required. For example if the modem is installed on Windows
95 and you upgrade to Windows 98, the SM56 will continue to function as before.
However if you upgrade to an OS with a different set of drivers, you must get a new set of drivers
for that operating system. Contact your SM56 modem supplier for driver status and updates.
Therefore, if you change from Windows 95/98 to Windows NT 4.0 or Windows 2000 you must get
a new set of drivers for that operating system.
10 Improving Direct X Speakerphone Performance and Quality
Important: This section applies only to Data/Fax/Speakerphone driver builds using
soft-speakerphone implementations. These drivers use Windows Direct X and the PC sound system
instead of dedicated voice hardware on the modem board (i.e. instead of voice codec and speaker
and microphone jacks on the modem board).
The following sound system tuning can be done via the Windows Master Volume control -- double
click the speaker icon in the Windows system tray. Please be aware that different sound systems
have different configuration options, so not all volume and recording windows look the same or
provide you with the same options. Or indeed some of the window and control names can be
different.
Conversely, if the gain of the mic is too high and you talk too close to the mic, then the voice will be
saturated and noisy. If this is the case deselect the "Mic Boost" check box.
11 Contact Information
If you have a problem with the SM56 modem, ensure that the problem and its solution are not
shown in the Troubleshooting section. If you cannot resolve it through this list first contact your
direct SM56 modem or PC supplier.
Modem related information should include as much detail as possible to allow support teams to
qualify and reproduce (if necessary) the problems, including:
The enclosed computer program(s) ("Software") is licensed, not sold, to you by Motorola, Inc.
("Motorola") for use only under the terms of this License, and Motorola reserves any rights not
expressly granted to you. You own the disk(s) on which the Software is recorded or fixed, but
Motorola and its licensors retain ownership of the Software itself and its accompanying written
materials, which are protected by the copyright laws of your country and international treaty
provisions.
1. License. This License allows you to use one copy of the Software on a single computer at
a time. To "use" the Software means that the Software is either loaded in the temporary memory
(e.g., RAM) of a computer or installed on the permanent memory of a computer (e.g., hard disk).
Licensee hereby acknowledges that the licenses granted under this Agreement may be suspended in
some cases if Licensee, Licensee's Customers or End Users assert an Essential patent for an ITU or
prior CCITT analog modem standard against Motorola or a third party.
2. Restrictions. The Software contains trade secrets in a human or machine perceivable form
and, to protect them, you may not REVERSE ENGINEER, DECOMPILE, DISASSEMBLE OR
OTHERWISE REDUCE THE SOFTWARE TO ANY HUMAN OR MACHINE PERCEIVABLE
FORM. YOU MAY NOT MODIFY, ADAPT, TRANSLATE, RENT, LEASE, LOAN OR
CREATE DERIVATIVE WORKS BASED UPON THE SOFTWARE OR ANY PART
THEREOF.
3. Termination. This License is effective until terminated. This License will terminate
immediately without notice from Motorola or judicial resolution if you fail to comply with any
provision of this License. Upon such termination you must destroy the Software, all accompanying
written materials and all copies thereof, and Sections 5, 6, and 7 will survive any termination.
4. Export Law Assurances. You agree that neither the Software nor any direct product
thereof is being or will be shipped, transferred or re-exported, directly or indirectly, into any
country prohibited by the United States Export Administration Act and the regulations thereunder
or will be used for any purpose prohibited by the Act.
5. Warranty. The Software and written materials are provided "AS IS" and without warranty
of any kind. Motorola's entire liability and your sole and exclusive remedy for any breach of the
foregoing limited warranty will be, at Motorola's option, replacement of the disk(s) or refund the
amount paid for this Software License.
6. Limitation of Remedies and Damages. Regardless of whether any remedy set forth herein
fails of its essential purpose, in no event shall Motorola or any of the licensors, directors, officers,
employees or affiliates of the foregoing be liable to you for any consequential, incidental, indirect,
special or similar damages whatsoever (including, without limitation, damages for loss of business
profits, business interruption, loss of business information and the like), whether foreseeable or
unforeseeable, arising out of the use or inability to use the Software or accompanying written
materials, regardless of the basis of the claim and even if Motorola or a Motorola representative has
been advised of the possibility of such damage. Motorola's liability to you for direct damages for
any cause whatsoever, and regardless of the basis of the form of the action, will be limited to the
price paid for the Software that caused the damages. THIS LIMITATION WILL NOT APPLY IN
CASE OF PERSONAL INJURY ONLY WHERE AND TO THE EXTENT THAT APPLICABLE
LAW REQUIRES SUCH LIABILITY WITHOUT THIS LIMITATION. BECAUSE SOME
JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY
FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY
NOT APPLY TO YOU.
7. Complete Agreement. This License constitutes the entire agreement between the parties
with respect to the use of the Software and related documentation, and supersedes all prior or
contemporaneous understandings or agreements, written or oral, regarding such matter. No
amendment to or modification of this License will be binding unless in writing and signed by a duly
authorized representative of Motorola.
__________
Readme 10/25/2002
A. Sood