SANMINA-SCI's Agile Training Approach
SANMINA-SCI's Agile Training Approach
SANMINA-SCI's Agile Training Approach
Introduction___________________________________________________________________________2
Training Objectives_____________________________________________________________________2
Training Approach Overview_____________________________________________________________2
JobAid______________________________________________________________________________3
Train the Trainers/SME's______________________________________________________________3
Agile User Training___________________________________________________________________3
Assumptions___________________________________________________________________________3
Computer Basics Pre-requisite training for users_____________________________________________3
Training Delivery_______________________________________________________________________4
Agile Training -Regional/Plant Instructors__________________________________________________4
Delivery Approach 1________________________________________________________________4
Delivery Approach 2________________________________________________________________4
Training Environment___________________________________________________________________4
Training Delivery Schedule_______________________________________________________________5
Agile Overview Training_________________________________________________________________5
Content___________________________________________________________________________5
Recommended Approach____________________________________________________________5
Value Delivered____________________________________________________________________5
Materials_________________________________________________________________________6
Maintenance______________________________________________________________________6
Agile PC Training______________________________________________________________________6
Content___________________________________________________________________________6
Recommended Approach____________________________________________________________6
Value Delivered____________________________________________________________________7
Materials_________________________________________________________________________7
Maintenance______________________________________________________________________7
Agile Import Training___________________________________________________________________7
Content___________________________________________________________________________7
Recommended Approach____________________________________________________________7
Value Delivered____________________________________________________________________7
Materials_________________________________________________________________________7
Maintenance______________________________________________________________________8
Training Plant Preparation_______________________________________________________________8
Content___________________________________________________________________________8
Recommended Approach____________________________________________________________8
Value Delivered____________________________________________________________________8
Maintenance______________________________________________________________________9
Course Curriculum_____________________________________________________________________9
Appendix A _________________________________________________________________________10
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SANMINA-SCI’s Agile Training Approach
Introduction
To achieve their goal of becoming the leading contractor of services, SANMINA-SCI is implementing
Agile Anywhere (now called Agile PC) globally. By the end of 2001, SANMINA-SCI intended to
implement Agile Anywhere at a minimum of 20 plants. The rapid rollout of Agile PC at SANMINA-SCI
is paramount to the achievement of their goals and their maintenance or acceleration of overall
competitive position. Benefits associated with the implementation of Agile include: improved customer
satisfaction, workload reduction associated with BOM maintenance and ECO processing, error reduction,
and reduced lead-time in processing customer requests. Currently Agile is rolled out to over 60 plants.
This document outlines an approach for training SANMINA-SCI’s employees who will support a rapid
global deployment of the Agile PC solution and associated business process improvements.
Scope
This training approach document outlines the objectives and approach for training all employees
affected by the Agile PC global implementation. Specific training courses and their objectives are
also defined in this document. Course plans and materials will be developed during the first full
deployment of Agile PC at a manufacturing plant.
Training Objectives
The primary objective of the Agile PC training plan is to ensure that all users understand the changes to
the business processes and how to use Agile to execute these processes in their day to day jobs. A
secondary objective of the training program is to establish Subject Matter Experts (SME’s) at each of the
plants. The SME’s will champion the use of Agile at each plant and assist Agile users once the Core
team has left the plant.
To achieve these objectives, the following key principles will be followed in the development and
execution of the training plan:
Training plan and materials will represent a 90% solution for all plants.
Plant Sponsors and SME’s will be identified at each plant prior to the Agile deployment at that
plant (In some case Regional SME’s may be identified to support a group of plants)
At the Implementation of a plant the training will be hands-on, case-based training to ensure that
all users can use Agile to perform their responsibilities within the business processes.
Training will be delivered as close as possible to the go-live date.
Training and support materials will be developed to be reusable for new hires
All subsequent training will be provided on-line in Sanmina-SCI’s online education tool: OLE
All training materials are also posted online for reference at : http://sanminanet.sanmina-
sci.com/intranet/Workspace/Informatio/Factory-Ex/Agile/index.htm
All trainees must take the on-line training track to aquire a certificate of training for any plant
audits, such as M3k audits.
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Train the Trainers/SME’s: At the time of the software implementation of Agile, the Agile Core
Team will send out an Instructor to train the Plant trainers prior to the Agile Implementation.
The train the trainer delivery will precede the three day user training course. Course materials
and delivery of the train the trainer course will mirror that of the user training courses. During
this training session, plant trainers will be given tips on training deliver in addition to Agile and
process training. An SANMINA-SCI/Agile Core team instructor at the plant for the
implementation of the initial training program will insure that the Plant trainers are able to train
the rest of that Plant’s programs in a uniform and timely manner.
Agile User Training – For all training help outside of the live Implementation training users will
need to take the on-line training on OLE or be trained by an appointed plant training for Agile.
However, the online Agile test must be completed and passed to receive Agile certification.
Assumptions
The following are assumptions being made for the training approach:
1. The SANMINA-SCI Agile Core Team will develop the training material.
2. The plant personnel working with Agile will already be trained in Oracle for their job functions
and understand the rules for Oralce which Agile must abide to in the system.
3. For the live training class, Computers connected to the LAN for the trainees will be made
available.
4. Onsite Subject Matter Experts (SME’s) will deliver the training after they are trained by the
Agile Core Team.
5. After initial training delivery, SME’s will continue to support users and act as the plant focal
points for questions back to the core team.
6. Users will already be trained in their job functions.
7. Minimum two trainers per plant. Required SME qualifications are as follows:
Excel knowledge
strong computer skills
presentation skills
Familiarity with SANMINA-SCI business processes. SME’s MUST participate in the Business
Process Overview.
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Training Delivery
The goal of the Agile training is to prepare users for doing their jobs using the Agile system.
Implement business scenarios that introduce the Agile software functionality and bring users up to
speed quickly. All training should be performance-based which means users need to know how to do
their jobs. The training will teach users how to perform their current tasks within the new business
processes. All training focuses users on learning how to use the Agile tool to enhance their ability to
do their jobs.
Trainers will participate in an initial train the trainer session where they will learn the training
material. Plant trainers will be expected to provide training to all Agile users at their plant. They
will instruct users through presentations and hands-on, case-based training. Trainers are expected to
validate that users are prepared to perform their work using Agile prior to system “Go-Live”. After
go-live, the trainers will represent the first point of contact when questions or problems arise
concerning the Agile tool.
Delivery Approach 1
By centralizing the training delivery, SANMINA-SCI will be able to provide support and guidance
during the training and implementaion of plants from one loacation. This will allow trainers to have
one single point of contact when training issues arise. The centralized training approach will
maximize the ability of the Core Team to track and manage training issues.
Delivery Approach 2
To deploy Agile globally, SANMINA-SCI will develop Regional teams to deploy Agile to plants
within a specific region. As part of these Regional Core teams, Regional Trainers will be identified
to provide training in their respective areas. The Regional Trainers will attend the initial training
delivery to learn Agile and prepare to deliver training.
Training Environment
The setup and equipment requirements for training at each site are as follows:
A training room
PC’s with LAN access for each student attending.
Operating System must be at Windows 98 and above to run Agile Software, except
Windows XP. Agile PC is not supported on Windows XP.
A white board
An overhead projector with PC adapter.
Note pads
Pens/Pencils
Software loaded/linked to training database and tested prior to training
During the first day of training, which begins on Tuesday, the training room will be setup
followed by an overview course of SANMINA-SCI business processes within Agile.
The Second day of training, is an introduction of Agile PC, and a formal training of the CM
client including roles.
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The third day of training consists of teaching data manipulation (formatting data to load into
Agile), Agile Import, and business scenarios (including what sessions of training each role
of user will need to attend).
After the class is complete, the SANMINA-SCI/Agile Global Team Instructor observing and
guiding the trainers during their first training course.
Agile Overview
The Agile Overview course is a presentation delivered by a trainer. This course is designed to
provide users with an introduction to Agile PC and outline the SANMINA-SCI business processes
using Agile. This course will be held on the first day of Training.
Content
The Agile Overview course covers:
Agile functionality
Agile Training outline
SANMINA-SCI business processes within Agile
Recommended Approach
The Instructor will deliver this presentation to all users as part of the training kickoff. This course
will take approximately one hour.
Value Delivered
Developing a course that introduces users to Agile provides several benefits:
1. It will familiarize the user with Agile’s functions and how it will affect their job.
2. Users will understand what to expect during training.
Materials
Presentation
Maintenance
N/A
Agile PC Training
The Agile PC course is formal training delivered by an Agile Team member/Plant Instructor. This
course teaches users how to use the CM tool and provides an understanding of an SANMINA-SCI
business scenario.
Content
The Agile PC course covers:
Session 1 – Set-up:
Starting Agile – Password
Using the Agile Menu and toolbars
Search functions
Browsing items
Session 2 - Searches:
Quick Searches
Create searches to retrieve information within Agile (building person searches)
Session 3 - Changes:
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Change types
Browsing changes
Change status
Approving changes
Action toolbar
Finding Changes
Recommended Approach
The Agile PC course should be given to all users directly after the Agile Overview Course. This is a
one-day course that includes presentation and exercises.
Value Delivered
This course provides several benefits:
1. A user should not be allowed to use Agile unless they have received this formal
training.
2. Users will receive training that applies to their job only. The training courses will be
assigned according to their role. See Appendix A.
3. The users will perform a scenario related to their own job function for a SANMINA-
SCI business process.
Materials
The following materials are required:
Networked PC’s
Training server available
Training facilities available
Training packets issued and printed
Network access to software and accounts built for each user
Maintenance
The training server will be maintained at the Corporate level.
Content
The Agile Import course covers:
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Data Manipulation
Accessing Agile Import
Using the Agile Import Menus
Importing Parts
Importing AVL
Importing Manufacturer and Manufacturer Parts
Importing BOMs
Recommended Approach
The user must have attended the Agile PC training session designated by their job description.
Value Delivered
This course provides several benefits:
1. Agile Import creates a vehicle to load customer data into the Agile PC database
electronically, which reduces keying errors and the time required to create the data by
hand.
2. Allows Agile to Agile communication through PDX Packages (an Agile created
package). This allows customers using Agile to give data to SANMINA-SCI directly.
Materials
The following materials are required:
Installation of Agile Import on users PC
Privileges changed (if needed) by Agile Administrator
Maintenance
N/A
Content
Agile Training includes:
Introduction to Agile Training
Recommended Approach
Day One:
Present an SANMINA-SCI overview of the business processes within Agile
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Introduce Agile PC
Formal training of the CM client broken into sessions. (Users will be assigned to job
related sessions they are required to attend.
Day Two and Three:
Introduce data manipulation (formatting data to load into Agile)
Agile Import
Business scenarios for the role of the Change Analyst.
To receive maximum benefit from the training program, the Agile implementation should go
live immediately following the training.
Value Delivered
Agile training provides several benefits:
1. Training can be quickly modified to reflect system changes.
2. Participants can get hands-on practice with Agile.
3. Participants can ask questions and get answers in class.
4. Instructors can help participants who need extra help.
5. Participants can benefit from interaction with their peers.
Maintenance
The Agile training needs to be updated during implementation to reflect any changes to the
business process and policies. During implementation, the SANMINA-SCI Agile Core team
updates the materials. If a plant hires new Agile users, the training database should be made
available to plants upon request.
Note: Any changes to the Agile training must be communicated to the SANMINA-SCI Agile
Core Team for review and approval.
CourseCurriculum
Training packets for each plant and a training database will be made available. These packets
will include a set of generic exercises created to teach users Agile functionality. (There will be
separate training packets for a Box Build Plant, Board Manufacturing Plant, and Design Center
Plant.)
Agile PC – All users will receive select sessions of the Agile PC training.
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Appendix A:
Manufacturing
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Both
Read Only Read only role for all plant information. Agile
View only. Print and download files. Overview
Agile PC
Sessions 1-2
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