Shih 2017
Shih 2017
Shih 2017
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Abstract
Purpose – The purpose of this study is to conceptualize the links among team-member exchange
were alumni of a Business School in Indonesia who were working in various companies. Data
were gathered at two time points four months apart. Hierarchical regression and bootstrapping
analyses were conducted to examine the relationships among the study variables.
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Findings - Results from the analyses showed positive effects of TMX on both voice behavior
and creative work involvement. A positive effect of voice behavior on creative work
involvement was found. The results also exhibited a partial mediating effect of voice behavior on
Practical implications – Our findings point to the importance of maintaining TMX quality in
work teams for enhancing employee voice and creativity. Organizations may need to develop
members’ reciprocal relationship skill in teams and maintain the roles of team leaders to develop
the quality of TMX. It is also suggested that the practice of self-management teams may
Originality/value – This paper offers new insight on how levels of TMX may impact members’
voice behavior and creative work involvement. Longitudinal data may provide a more accurate
prediction of the links among TMX, voice behavior, and creative work involvement.
Keywords Team-member exchange (TMX), voice behavior, creative work involvement, social
Introduction
Employee involvement in creative tasks has been an interesting topic in scholarly
literature for some time (Atwater & Carmeli, 2009; Carmeli & Schaubroeck, 2007). Scholars
associated with work (Carmeli & Schaubroeck, 2007). Creative work involvement is therefore a
specific type of engagement that directly corresponds to creative outcomes that include novel
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ideas, products, services, procedures, or processes (Woodman, Sawyer, & Griffin, 1993), which
in turn, support organizational creative performance (Volmer, Spurk, & Niessen, 2012). Scholars
have investigated factors influencing creative work involvement. Most of them have emphasized
the influences of personal factors such as psychological safety, vitality and commitment (e.g.,
Kark & Carmeli, 2009; Vinarski-Peretz, Binyamin, & Carmeli, 2011). Others have investigated
the effects of leadership attributes (Carmeli, Reiter-Palmon, & Ziv, 2010) and relationship
quality (Atwater & Carmeli, 2009; Vinarski-Peretz, et al., 2011; Volmer, et al., 2012).
To extend the prior findings, we proposed a different perspective. This study is aimed at
examining the effects of team-member exchange on creative work involvement both directly and
indirectly via voice behavior. In this study, team-member exchange (hereafter “TMX”) is defined
as the social exchange of an employee with his/her team members in terms of reciprocal
contributions of ideas, feedback and assistance (Seers, Petty, & Cashman, 1995). Meanwhile,
challenges at the group level with the intent to improve rather than merely criticize (LePine &
The study model relied on two basic ideas. First, prior research has implied the
to speak up (Botero & Van Dyne, 2009; Rees, Alfes, & Gatenby, 2013) and to creative work
involvement (Atwater & Carmeli, 2009). We suggest that TMX may offer a potential
contribution to the enhancement of the voice behavior and creative work involvement in
employees. Second, it has also been argued that a high opportunity to reveal ideas or concerns
may strengthen employee engagement (Rees, et al., 2013). Because creative work involvement is
a specific type of engagement (Carmeli & Schaubroeck, 2007), we see an opportunity to test the
relationship between voice behavior and creative work involvement. Extant literature, however,
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has remained unclear about the relationships among TMX, voice behavior, and creative work
involvement. In addition, although the relationship between voice behavior (as a response to
workplace stress) and creativity has been assessed by other authors (Ng & Feldman, 2012), this
study applies a different perspective of voice behavior, namely constructive or positive voice
penetration theory. Social exchange theory places an emphasis on the importance of reciprocity
among people in a social context (Gouldner, 1960). In this study, social exchange theory
explains how TMX may contribute to voice behavior and creative work involvement of
employees. Social penetration theory suggests that the deeper the relationship, the more people
are urged to express themselves, including through both their verbal and behavioral expressions
(Altman & Taylor, 1973). Social penetration theory describes how close relationships among
team members encourage employees to express more voice behavior and engage in more
creative tasks.
Creative work involvement and voice behavior are both pertinent to constructive ideas
(Kark & Carmeli, 2009; Morrison & Milliken, 2003); however, both have different focuses.
TEAM-MEMBER EXCHANGE AND CREATIVE WORK INVOLVEMENT 5
Creative work involvement places more emphasis on employees’ real actions in regard to
creative tasks (e.g., use of such words as demonstrate, take, solve, etc.; see Carmeli &
Schaubroeck, 2007), whereas voice behavior refers to the expression of ideas and opinions (e.g.,
and uses such words as speak, communicate, etc. see Van Dyne & LePine, 1998). Moreover,
TMX may differ from voice behavior. TMX discusses reciprocal relationships among
counterparts in teams (Seers, et al., 1995) and places importance on mutual help, support, and
attention among team members (Seers, 1989). The convergent and discriminant validity of the
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study variables were examined and are discussed later in this paper.
Literature Review
dynamic business conditions, making good decisions, giving information to top managers or
even providing input for co-workers (Morrison, 2011). As a part of extra-role behavior (Van
Dyne & LePine, 1998), voice expression can play an important role in efforts to seek
Social exchange theory emphasizes the importance of social reciprocity among people,
which expects individuals to help others who help them and to reciprocate good things with good
things (Gouldner, 1960). Social exchange relationships within organizations influence their
members’ willingness to be involved in in-role and extra-role duties (Albrecht, 2012). TMX, a
type of social exchange relationship within organizations, measures the reciprocity between a
member of a team and the peer group involved (e.g., giving assistance and sharing ideas or
feedback) that indicate the effectiveness of a team’s working relationship (Seers, et al., 1995). A
TEAM-MEMBER EXCHANGE AND CREATIVE WORK INVOLVEMENT 6
high quality of TMX is characterized by mutual trust, respect, and by cooperation and
collaboration between a focal employee and teammates (Seers, 1989). Such conditions increase
employee satisfaction (Banks et al., 2014) and in turn, elicit the willingness of employees to
invest the time and effort needed to formulate ideas and suggestions for change (LePine & Van
Dyne, 1998).
The social penetration theory also suggests that the depth of relationships influences the
levels of interpersonal disclosure (Altman & Taylor, 1973; Greene, Derlega, & Mathews, 2006).
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Self-disclosure can be in the form of verbal (e.g., ideas, opinions), nonverbal (emotional cues),
and behavioral expressions (actions). In a high quality TMX relationship where a sense of strong
emotional attachment exists (H. Liao, Liu, & Loi, 2010; S. G. Scott & Bruce, 1994), employees
are more likely to be motivated to deliver voice because they feel that their opinions will be
valued even when the opinions are divergent (Morrison & Milliken, 2003). Similar to this notion,
it has been said that in an expressive social network characterized by quality friendships and
social support, knowledge sharing within a work team will be improved (Henttonen, Janhonen,
& Johanson, 2013). Moreover, compared with other organizational citizenship behaviors
(OCBs), voice behavior is a challenging behavior and may involve personal risk (Ng & Feldman,
2012). It is likely that employee voice behavior will be improved when employees enjoy close
relationships with teammates. Contrarily, when the relationship is less deep, disclosure of ideas
and opinions may be hampered. Expressing ideas in this situation becomes more risky because
employees can perceive a high possibility of being denied, receiving poor evaluations, or
receiving negative responses from others. Such unexpected responses cause discomfort when the
In conclusion, expressing voice might become less comfortable when employees perceive
a lack of social protection and intimate relationships than it would otherwise. In contrast, an
environment conducive to social exchanges within teams may increase employees’ perceptions
of social support for voice behavior. It was expected in this study that employees’ perceptions of
the quality of TMX would contribute to their voice behavior. That is, the higher the quality of
TMX, the more employees will be encouraged to express voice behavior. Thus:
Creativity theorists suggest that group characteristics (i.e., cohesiveness, interaction) may
influence the creative behavior of employees (Amabile, 2013; Woodman, et al., 1993). Heaphy
and Dutton (2008, p. 151) theorized that “the psychological resourcefulness generated in positive
social interactions contribute to higher levels of psychological resources for engaging in a work
role.” Social penetration theory also suggests that the deeper the relationship, the more people
are willing to express specific behavior (Greene, et al., 2006). In line with the above notions, it
has been argued that satisfying social interaction may become a key driver of involvement
because it may elicit a sense of belonging to a group (Kular, Gatenby, Rees, Soane, & Truss,
2008).
the workplace (Albrecht, 2012). Specifically, good psychological and socio-emotional resources
provided by a high quality of social exchange improve the physical aspects that may lead to
involvement in creative tasks (Heaphy & Dutton, 2008). When provided with a sense of social
support, mutual respect and trust (Atwater & Carmeli, 2009), employees may acquire more
energy (a sense of being eager to act and capable of action) and vitality (a sense of being
TEAM-MEMBER EXCHANGE AND CREATIVE WORK INVOLVEMENT 8
energetic, alive, and fully functioning) (Atwater & Carmeli, 2009; Kark & Carmeli, 2009;
Vinarski-Peretz, et al., 2011). Prior literature states that both energy and vitality are necessary for
optimal creative behavior (Atwater & Carmeli, 2009). Similarly, it has been suggested that when
people are embedded in a positive relational context, they are more likely to personally engage in
their work, particularly in complicated tasks like generating novel ideas (Vinarski-Peretz, et al.,
2011). Therefore, consistent with the social penetration perspective, it was expected that a high
quality of TMX will lead people in the group to be more willing to demonstrate creative
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behavior.
A high quality of TMX may also enhance levels of individual autonomy, namely a
feeling of having greater control over task performance (Unsworth & Clegg, 2010) and a sense
of being empowered (Liden, Erdogan, Wayne, & Sparrowe, 2006). Scholars have suggested that
these factors may promote creativity (Ohly, Sonnentag, & Pluntke, 2006; Zhang & Bartol, 2010).
Given good exchange relationships with others in groups, employee cognition that is essential for
effective creative tasks may be improved (May, Gilson, & Harter, 2004), namely employees may
develop applicable knowledge acquired from idea sharing and feedback (S. G. Scott & Bruce,
1994). In conclusion, it was expected that the closer the TMX relationship, the more employees
expected a positive impact of voice behavior on creative work involvement. Prior research has
demonstrated that employee voice may lead to positive self-attitude and, in turn, may increase
the motivation to engage in positive actions in the workplace (Burris, Detert, & Romney, 2013)
TEAM-MEMBER EXCHANGE AND CREATIVE WORK INVOLVEMENT 9
and that it may also improve other aspects of performance (Ng & Feldman, 2012; Rees, et al.,
2013). The more effective employees perceive the voice mechanism to be, the more likely they
are to advance their opinions or concerns about actions in work-related situations (Rees, et al.,
2013). In line with this argument, Blanchard and his co-authors (1996) argued that by sharing
information, people are encouraged to act in the best possible way. For example, a meta analytic
study conducted by Ng and Feldman (2012) examined the impact of voice (i.e., voice as a
response to workplace stress) on some performance measures including creativity. They found
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that voice behavior was positively related to both self-rated and other-rated creativity. The
finding thus failed to support their competing hypothesis stating the negative effect of voice on
creativity.
Social exchange theory has suggested that a feeling of being either excluded or included
is very essential and has an influence on people’s attitudes and behavior (K. L. Scott, Restubog,
& Zagenczyk, 2013). Particularly, prior research has established the benefits of a high quality of
social exchange relationship on creativity (Atwater & Carmeli, 2009; Gong, Cheung, Wang, &
Huang, 2012). The central reason why employees with more voice are willing to engage in
creative work involvement is because they have a strong feeling of being valued and involved in
organizational communication (Schraeder & Jordan, 2011). Moreover, Gong, et al. (2012)
inputs for the groups and at the same time receive feedback with regards to their inputs from
others in the group. Employee voice therefore may also facilitate group learning and knowledge
acquisition (Henttonen, et al., 2013; Morrison, 2011), because it encourages information sharing
when decisions are being made (LePine & Van Dyne, 1998). This suggests that in a situation
TEAM-MEMBER EXCHANGE AND CREATIVE WORK INVOLVEMENT 10
where voice behavior is facilitated, knowledge sharing in the groups is developed, and self-
perception of having relevant knowledge related to creativity is also developed (see Gong, et al.,
According to the social penetration theory, this study suggests that comfortable
experiences with voice behavior and improvements that reflect employee’s sense of being
appreciated (Robinson, Perryman, & Hayday, 2004) will encourage them to continue to further
related actions (LePine & Van Dyne, 1998). According to this theory, the more they feel that
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others value their voice, the more employees will initiate creative work involvement as the
initiation is a way for them to be able to maintain and develop the relationship (Greene, et al.,
2006). In addition, the deeper the relationship, the more the employees will feel that placing their
attention on the development of their society is necessary. From the employees’ perspective,
demonstrating creative work involvement in such a situation may be a better choice for the
betterment of the society as a whole (Premeaux & Bedeian, 2003). Consistent with the social
penetration tenet, it was expected that the more employees experience being heard or getting
respected for their opinions (Blanchard, et al., 1996; Burris, et al., 2013), the more they may be
willing to manifest their constructive voice in specific creative tasks (Ng & Feldman, 2012).
Taken together, although voice behavior may not be always related to expressing novel ideas, it
is believed that employees with more voice are also inclined to be willing to communicate novel
ideas and continue with efforts to put the ideas into practice. In conclusion, the extent to which
employees have perceptions of opportunities to express voice behavior will affect the degree of
Therefore, it was also expected that voice behavior might play a role as a mediator
between TMX and creative work involvement. Social penetration theory is connected to social
TEAM-MEMBER EXCHANGE AND CREATIVE WORK INVOLVEMENT 11
exchange theory in the sense that if a high quality of TMX encourages the voice behavior of
employees where their verbal disclosure gets positive reciprocal responses, the deeper the
relationship will become, and the more the employees may be eager to engage in voice behavior
in the future (Greene, et al., 2006) because they feel a greater opportunity to disclose voice and a
higher possibility that their ideas and opinions will be appreciated. Such situations will elicit
positive emotions in employees (Atwater & Carmeli, 2009) that correspond with disclosing
specific engagement related to their ideas (Rees, et al., 2013). In conclusion, in a high quality of
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TMX, enhancing an effective mechanism for delivering voice as perceived by employees may
provide a stronger experience of having intimate counterparts that in turn encourages them to
expand their disclosures in the area of creative work involvement. We therefore suggest that
TMX will also contribute to creative work involvement via voice behavior. Thus:
Hypothesis 3: Voice behavior (a) will be positively related to creative work involvement
and (b) will mediate the relationship between TMX and creative work involvement.
Method
All participants in this study were the alumni of a college of business in Indonesia. To
avoid survey bias due to the language barrier, we administrated our questionnaire in Indonesian.
all scales into Indonesian. Second, we involved Indonesian PhD and master’s students who were
currently studying in Taiwan to check our Indonesian translation. We made the first revisions on
the Indonesian version. Third, we hired a professional translator to back translate the Indonesian
version into English (note that we did not provide the original English version to the translator at
this stage). Fourth, we then compared both English versions (i.e., the original and the one from
TEAM-MEMBER EXCHANGE AND CREATIVE WORK INVOLVEMENT 12
the back translation). Lastly, if there were any significant differences between the two English
versions, we discussed them with the translator and made final revisions to our Indonesian
version.
We conducted two waves of online questionnaire surveys four months apart. First, at time
1, we distributed the survey to 920 selected alumni of the college. We selected alumni who were
working in organizations. At time 1, they completed the TMX and voice behavior scales. They
also completed all control variables at this time. We got 383 responses from time 1 (representing
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a 42% response rate). Second, at time 2, participants who responded at time 1 were asked to
participate in the second survey. At time 2, they completed the creative work involvement scale.
A short message service (SMS) reminder was sent one week after the second survey was sent to
remind each participant to complete the second survey. We used the participants’ names and
initials to match the data from both surveys. Eventually, we got 260 responses from time 2 that
could be matched with the data from time 1. All matched data were usable. Fifty five percent of
the participants were male. The average age was 31 years. Our participants were well-educated
since all of them had received an undergraduate degree, and 26% of them also held a master’s
degree. The average organizational and team tenures were 4.65 and 3.21 years, respectively.
Thirty two percent of the participants were working as clerical staff members, 46% as
professional staff members, and 22% as managerial staff members. Most of the participants were
Measures
Measuring TMX. A ten-item scale from Seers, Petty, and Cashman (1995) was used to
measure TMX. Two items were dropped (see details in the next section). A sample item is “How
well do other members of your team recognize your potential?” Response options ranged from
TEAM-MEMBER EXCHANGE AND CREATIVE WORK INVOLVEMENT 13
(1) to a very little extent to (5) to a very great extent. The Cronbach’s alpha for this scale with 8
Measuring voice behavior. A six-item scale from Van Dyne and LePine (1998) was used
to measure voice behavior. A sample item is “I develop and make recommendations concerning
issues that affect this work group.” Response options ranged from strongly disagree (1) to
strongly agree (5). The Cronbach’s alpha for this scale was .79.
Measuring creative work involvement. A nine-item scale from Carmeli and Schaubroeck
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(2007) was used to measure creative work involvement. A sample question is “I demonstrated
originality at my work.” Response options ranged from strongly disagree (1) to strongly agree
Control variables. We included gender (male =1, female = 0), age (years), education
(undergraduate = 1, master’s = 2, doctorate = 3), organizational tenure (years) (Kark & Carmeli,
2009), team tenure (years) (Tse & Dasborough, 2008), and job type (S. G. Scott & Bruce, 1994).
We classified job type into three categories, namely clerical, professional, and managerial. We
coded these responses as (0, 0), (1, 0), and (0, 1), respectively, for clerical, professional, and
managerial staff members. For job type, we therefore had two dummy variables, namely
We presumed that clerical tasks were more structured and routine than the tasks assumed by
professional and managerial staff members. We also considered that members of managerial
staffs had more complex tasks as compared to those clerical and professional staff members, and
they were also presumed to have more personal discretion and autonomy in their work (see S. G.
Scott & Bruce, 1994 for further review). Finally, we also added type of industry as a control
variable (Atwater & Carmeli, 2009). We asked participants to provide the type of industry into
TEAM-MEMBER EXCHANGE AND CREATIVE WORK INVOLVEMENT 14
their organizations were categorized. There were three groups of industries: primary industry
(e.g., farming, fishing, oil and mining, coded as 1), secondary industry (i.e., all manufacturing
companies, coded as 2), and tertiary industry (e.g., banking, education, insurance, coded as 3).
Data analysis
Preliminary assessment of primary variables
We conducted an exploratory factor analysis (EFA) to evaluate whether all items were
loaded in the respective factors. A varimax rotation method was used for the analysis. The results
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demonstrated that all voice behavior and creative work involvement items were well loaded in
their related factors. However, two TMX items were found to be cross-loaded in the voice
behavior variable and were removed. Eventually, a total of 23 items were included in further
analyses. The loadings of the items ranged from .48 to .83 and were in the acceptable range
convergent and discriminant validity of the primary variables. We tested the baseline model (all
variables were separated). As shown in Table 1, the baseline model exhibited satisfactory
goodness-of-fit. The model demonstrated that each item explained its respective factor at a
significant level p < .001. We also tested two alternative measurement models, namely a two-
factor model (TMX and voice behavior were merged; creative work involvement was
independent) and a one-factor model (all factors were combined). The two-factor model also
exhibited acceptable goodness-of-fit. However, the baseline model was significantly better than
the two-factor model, and much better than the one-factor model. The choice of the baseline
model was supported. In addition, the correlation coefficients among the variables were only
mediocre; namely, no indication of extremely high correlations was found (see Table 2). Thus,
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Table 1 about here
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Results
Table 2 shows the means, standard deviations, and bivariate correlations among the
variables. Significant correlations of creative work involvement with gender (r = .12, p < .05),
age (r = .22, p < .01), and managerial (r = .13, p < .05) were found. Creative work involvement
was also correlated with TMX (r = .34, p < .01) and voice behavior (r = .47, p < .01). TMX was
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correlated with voice behavior (r = .34, p < .01). Hence, positive correlations existed among the
study variables.
-------------------------------
Table 2 about here
-------------------------------
In order to find support for our hypotheses, we used a hierarchical regression analysis to
More specifically, we followed the four conditions established by Baron and Kenny (1986) for
testing mediating effects. In the context of our study, the first condition is that TMX must relate
to creative work involvement. The second is that TMX must relate to voice behavior. The third is
that voice behavior must also relate to creative work involvement. The fourth is intended to
check whether the mediation relationship is partial or full. If TMX fails to explain creative work
involvement after voice behavior is controlled for, this evidence then indicates full mediation.
Otherwise, only partial mediation exists if the effect of TMX on creative work involvement
Table 3 represents the results of the hierarchical regression analysis. In this study,
positive links between TMX and voice behavior (H1), TMX and creative work involvement
TEAM-MEMBER EXCHANGE AND CREATIVE WORK INVOLVEMENT 16
(H2), and voice behavior and creative work involvement (H3a) were proposed. In addition, in
this study, the mediating effect of voice behavior on TMX and creative work involvement (H3b)
was also proposed. In Model 1, we regressed the effects of all control variables on voice
behavior. In Model 2, we added TMX. The results demonstrated that TMX had a positive
relationship with voice behavior (.27, p < .001). The results supported H1. In Model 3, we
regressed all control variables on creative work involvement. In Model 4, we added TMX. The
results showed that there was a positive relationship between TMX and creative work
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involvement (.32, p < .001). The results supported H2. In Model 5, we regressed all controls and
voice behavior on creative work involvement. The results indicated that voice behavior had a
positive relationship with creative work involvement (β = .43, p < .001). These results thus
supported H3a.
The results therefore confirmed the first three mediating effect testing conditions (i.e., the
significances of TMX creative work involvement; TMX voice behavior; and voice
behavior creative work involvement). For the last condition, we regressed all controls, voice
behavior, and TMX on creative work involvement (Model 6). The results indicated that the effect
of TMX on creative work involvement remained significant (.22, p < .001) but decreased in
magnitude (from .32, p < .001, Model 4). The fourth condition was confirmed. The results
supported H3b. The mediating effect of voice behavior on the relationship between TMX and
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Table 3 about here
-------------------------------
To validate the findings from our prior testing, we used a bootstrapping method in
AMOS to examine the direct and indirect effects of TMX on creative work involvement. All
TEAM-MEMBER EXCHANGE AND CREATIVE WORK INVOLVEMENT 17
control variables were excluded in this analysis. As shown in Table 4, the paths TMX creative
work involvement, TMX voice behavior, and voice behavior creative work involvement
estimates were all significant. The indirect effect of TMX on creative work involvement was .24
(p < .01, 95% CI = [.10, .61]). The results of the goodness-of-fit statistics for the partially
mediated model were χ2 = 289.07[200]; χ2/df = 1.45; CFI = .96; IFI = .96; NFI = .87; TLI = .94;
and RMSEA = .04. In comparison to the proposed model, we also tested a structural model by
eliminating the direct path of TMX and creative work involvement. The paths TMX voice
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behavior and voice behavior creative work involvement estimates were also significant (see
Figure 1). The fit indicators for the fully mediated model were χ2 = 296.51[201]; χ2/df = 1.48;
CFI = .95; IFI = .95; NFI = .87; TLI = .94; and RMSEA = .04. As expected, the partially
mediated model was statistically better than the fully mediated model (∆χ2 = 7.44, ∆df = 1, p <
.01). The bootstrapping analysis then validated support for all of the proposed hypotheses.
-------------------------------
Table 4 about here
-------------------------------
TEAM-MEMBER EXCHANGE AND CREATIVE WORK INVOLVEMENT 18
Discussion
The purpose of this study was to examine the links among TMX, voice behavior, and
creative work involvement. A total of 260 longitudinal data from two waves of data collection
four months apart were used for analyses. We summarized the hypothesized paths with the
standardized estimates shown in Figure 1. As predicted, TMX positively influenced both voice
behavior and creative work involvement. Voice behavior also positively influenced creative
work involvement. Our mediation hypothesis was also found to be supported. The results
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indicate that the effect of TMX on creative work involvement can be either straightforward or
-------------------------------
voice behavior and creative work involvement. It has been more than 25 years since TMX was
proposed as a new construct by Seer (1989). This construct however continues to attract scholars
as one type of exchange relationship in organizations that may offer unique implications for
employee attitudes and behavior. Prior research has demonstrated the impacts of TMX on
numerous work outcomes, for example, performance, job satisfaction, commitment, and
engagement (Banks, et al., 2014; F.-Y. Liao, Yang, Wang, Drown, & Shi, 2013). Since voice
behavior and creative work involvement may offer significant implications for overall
organizational performance (Carmeli & Schaubroeck, 2007; Morrison, 2011), we clarify how
levels of TMX may impact the voluntary expression of constructive ideas and creative
involvement.
TEAM-MEMBER EXCHANGE AND CREATIVE WORK INVOLVEMENT 19
This study delivers some implications for theory. The findings contribute to insights
related to the links among TMX, voice behavior, and creative work involvement. We found a
positive impact of TMX on voice behavior. This finding offers additional evidence of the
importance of social exchange relationships on team members’ voice behavior (i.e., LMX,
Botero & Van Dyne, 2009). The present study established the effect of TMX on employees’
creative work involvement. This finding thus validates the importance of social exchange quality
on individual creativity (Atwater & Carmeli, 2009; Vinarski-Peretz, et al., 2011). Although a
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previous work was an attempt to investigate the link of TMX and innovativeness (S. G. Scott &
Bruce, 1994), the research yielded an unsupported result. In addition, we established the
importance of employee voice on creative work involvement. This finding may extend prior
research that theorized the possibility of the effect of voice behavior on engagement (Rees, et al.,
2013). We thus augmented insights related to the effects of voice behavior since creative work
involvement is a specific type of engagement (Carmeli & Schaubroeck, 2007; Kark & Carmeli,
2009). Taken together, the findings thus enrich the impacts of positive relational experiences on
extended the use of social exchange theory and social penetration theory, which was useful to
connect the study variables. More specifically, the social penetration perspective puts a strong
emphasis on how levels of relationship may influence people’s willingness to provide verbal and
behavioral disclosures. In this study, we demonstrated how a good quality of TMX representing
intimate relationships among group members can promote voice behavior and creative work
involvement in a group. Drawing on the both theories, we also explained the ability of voice
behavior to mediate the relationship between TMX and creative work involvement.
TEAM-MEMBER EXCHANGE AND CREATIVE WORK INVOLVEMENT 20
This study offers several important insights for practice. Organizational creative
performance is impossible to achieve without involving members in creative tasks (Woodman &
Schoenfeldt, 1990). The question of how to enhance employees’ creative work involvement
therefore is partially answered by this study. Our study put an emphasis on the importance of
TMX and voice behavior. As found in this study, a high quality of TMX is a necessary condition
for employees to express their constructive voice and to become involved in creative tasks.
Organizations may need to consider some factors related to improving the emergence of
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opportunities for synergic interactions to occur within teams. For example, the extant literature
has suggested the role of team members (Seers, et al., 1995) and leadership (Yaping, Tae-Yeol,
Deog-Ro, & Jing, 2013) in promoting team communication and cohesion. Therefore,
organizations may need to teach team members how to better develop their reciprocal
relationship skills (Seers, et al., 1995). Also, organizations can increase the role of team leaders
in developing the quality of TMX. Moreover, Seers et al. (1995) suggested that the practice of
self-management among work teams can stimulate deeper social exchange relationships among
members. The authors also suggested when organizations adopt this practice, they must share
authority with their teams. Authority is necessary in order to manage activities of teams that lead
to achieving the goals of the teams effectively. We suggest that by working in such teams, self-
responsibility of the members may be improved because they are a part of the goal achievement,
where in turn, a sense of responsibility may encourage them to deliver more constructive voice.
We wish to note some limitations of this study. First, although we collected data two
times, we relied on a single rater for all measures. Our data might still be contaminated with
inflated variance because TMX and voice behavior were taken at the same point in time. Future
TEAM-MEMBER EXCHANGE AND CREATIVE WORK INVOLVEMENT 21
research may cover multiple raters. For example, although previous scholars have used self-
reported perceptions of creative work involvement (Kark & Carmeli, 2009), it might give a
different perspective if this scale can be measured by peers or intermediate supervisors. Second,
the data of our study were taken from only one country. In addition, 88% of our participants
were working in tertiary industries. Therefore, the data used in the present study may limit the
generalizability of the findings. Future research could replicate the findings by using participants
from other countries or industries (i.e., primary or secondary). Third, the participants of our
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study were working in a relatively wide variety of companies and departments. Nevertheless,
prior study on creative work involvement has used samples from participants working in diverse
organizations and occupations (Atwater & Carmeli, 2009; Kark & Carmeli, 2009). Atwater and
Carmeli (2009, p. 267), for example, sampled individuals from 24 different organizations with
approximately 50 job types. We must, however, admit that one organization should differ from
perceptions of the necessity to develop their creative behavior in the workplace. Future research
may collect data from employees working in high-technology firms, creative industries (e.g.,
advertising, arts, software) or departments (e.g., R&D, marketing). Fourth, we used a one-
dimension construct of voice behavior. Meanwhile, extant literature has proposed different types
of voice behaviors (e.g., supportive, constructive, defensive, and destructive voice, see Maynes
& Podsakoff, 2013). The findings of our study were therefore limited. For example, the effects of
TMX on the types of voice behaviors may vary. Future research could expand the findings by
using the types of voice behaviors as either predictor or outcome variables in order to offer
To expand our findings, future research may also consider other individual characteristics
that might influence creative work involvement, such as the need for achievement and learning
orientation. Need for achievement might contribute to creativity because it refers to one’s desire
to meet or exceed standards. Future researchers also may wish to investigate the influences of
some contextual variables such as job attributes (e.g., job autonomy, task variety, echelon, and
task significance) and resource availability. Job autonomy, for example, referring the degree of
control employees may have over their jobs (Spiegelaere, Gyes, Witte, Niesen, & Hootegem,
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2014), might impact employees’ motivation related to performing creative tasks. Since this study
also highlighted voice behavior, future researchers also can consider exploring various team
level variables such as gender composition and team conflict asymmetry that might be related to
voice behavior. Team conflict asymmetry refers to the dispersion or differences among group
members in regard to how they view group conflicts (Jehn, Rispens, & Thatcher, 2010). Team
conflict asymmetry might result in various levels of the delivery of constructive voice. Finally,
elaborating on some of the mentioned variables may offer a deeper insight into how to enhance
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Table 1.
model
χ2 df χ2/df CFI IFI NFI TLI RMSEA ∆χ2 ∆df Sig.
Two-factor 371.63*** 199 1.87 .91 .92 .83 .89 .06 91.53 1 p < .001
One-factor 522.64*** 200 2.61 .84 .84 .77 .79 .08 242.54 2 p < .001
Note. N = 260; *** p < .001. ∆χ2 = chi-square difference against to the baseline model. ∆df = degree of freedom difference(s). Sig. =
significance level of differences in chi-square.
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Table 2.
Variable Mean SD 1 2 3 4 5 6 7 8 9 10 11
8. Industry 2.84 .47 -.07 -.07 .00 -.01 -.03 .08 -.17**
9. TMX (T1) 3.82 .47 -.01 .17** .04 .14* .11 -.10 .16** .08 (.75)
10. Voice behavior (T1) 3.96 .46 .12 .29** .08 .18** .18** .01 .27** .07 .34** (.79)
11. Creative work involvement (T2) 3.95 .50 .12* .22** .03 .10 .06 .12 .13* .05 .34** .47** (.89)
Note. N = 260; * p < .05, ** p < .01 (two-tailed). Cronbach’s alphas are shown in the parentheses. T1 = time 1, T2 = time 2.
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Table 3.
Table 4.
Bootstrapping Analysis: The Direct, Indirect, and Total Effects of TMX
Creative work
Voice behavior
involvement
95% bootstrapped CI for the indirect effect (2000 resamples) - (.10, .61)
Note. N = 260; * p < .05, ** p < .01, *** p < .001. CI = confidence interval.
Figure 1. Structural Model: Standardized Parameter Estimates of Hypothesized Paths
.25*
R2 = .28 R2 = .38
Note. N = 260; * p < .05, *** p < .001. R2 = squared multiple correlations of the partial
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mediation model. The path coefficients in the parentheses were standardized parameter estimates