Training and Support

SITRAIN
ST-BWINCCS /Training and Support Page 1 Siemens AG © 2007

Contents Page
Any Questions Regarding our Training Courses Offered? ...................................................................... 2
www.siemens.com/sitrain ….......................................................................................................................3
Learning Path........................................................................................................................................... 4
Do You Need Service & Support? ........................................................................................................... 5
Expertise Available in the Service & Support Portal ..…........................................................................... 6
Communication in the Service & Support Portal ……................................................................................ 7
The Required Information - Just a Few Clicks Away 1/2 .................................................................... 8
The Required Information - Just a Few Clicks Away 2/2 .................................................................... 9

SITRAIN Training for ST-BWINCCS

Automation and Industrial Solutions Page 1 Training and Support
 Any Questions on our Training Courses Offered?

We‘ll help you!

... via the Infoline:

Tel. 01805 23 56 11
Fax 01805 23 56 12

... on the Internet:

www.siemens.com/sitrain

SITRAIN
ST-BWINCCS /Training and Support Page 2 Siemens AG © 2007

General Information We‘ll be glad to help you regarding any questions on our training courses offered.
... via the Infoline Your call/fax will be forwarded to one of our Training Centers in your area.

Tel. 01805 23 56 11
Fax. 01805 23 56 12

... on the Internet www.siemens.com/sitrain

SITRAIN Training for ST-BWINCCS

Automation and Industrial Solutions Page 2 Training and Support
 www.siemens.com/sitrain
www.siemens.com/sitrain

SITRAIN
ST-BWINCCS /Training and Support Page 3 Siemens AG © 2007

The complete range of courses offered can be accessed via the following links:
www.siemens.de/sitrain or
www.siemens.com/sitrain

Course Search The course search permits the user to find the required courses by applying
different search filters such as keyword, target group, etc. The filters can also be
combined.

Top Links Various courses, e.g. SIMATIC S7, SINUMERIK solution line, etc., can be reached
directly via the top links

Training News New SITRAIN courses and special offers can be seen at a glance.

Course Catalog The course catalog permits you to find the required course via learning paths or
via the Siemens Mall structure.

SITRAIN Training for ST-BWINCCS

Automation and Industrial Solutions Page 3 Training and Support
 Learning Path

Programmers, Commissioning engineers, configuring engineers,

Service personnel, Operators, users, Maintenance personnel

SIMATIC WinCC V7,

System Course

ST-BWINCCS 5 Days

SIMATIC WinCCV6, Visual Basic Script in the

ANSI-C for the
Options, Network, SIMATIC World
SIMATIC World
Database

ST-BWINOND 5 Days ST-SIMACE 5 Days ST-VBSCR 3 Days

SITRAIN
ST-BWINCCS /Training and Support Page 4 Siemens AG © 2007

ST-BWINOND Introduction to Visual Basic Script (VBS actions and VBS object structures)
Introduction to ANSI-C
Presentation of the WinCC database (archiving of measured values)
Introduction to networks (network categories and subnetting)
WinCC Server, WinCC Client with and without project
WinCC redundancy option
Time synchronization (client/server, redundancy)
Presentation of the Central Archive Server (CAS)
WinCC Web option Web Navigator
WinCC Web option DataMonitor
System-spanning communication, OPC, WinCC options Connectivity Pack/Station,
IndustrialDataBridge
Effective configuration: Configuration Tool, CrossReference, diagnostics tools,
Engineering Station
VBA for automatic configuration in Graphics Designer
Overview of WinCC options for meeting FDA requirements
Overview of WinCC options: SIMATIC Maintenance Station, ProAgent,
DownTimeMonitor, ProcessMonitor, SIMATIC Batch (for WinCC), ODK,
IndustrialX

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 Do You Need Service & Support?
www.siemens.com/automation/service&support

SITRAIN
ST-BWINCCS /Training and Support Page 5 Siemens AG © 2007

The Service & Support portal offers you at

www.siemens.com/automation/service&support online access whenever
required to comprehensive information and services for the product range of
Industry Automation and Drive Technology.

The online support is divided into two main topics:

Expertise • Product Support:

Technical information and downloads for products
(manuals, FAQ, software updates, ...)
• Applications & Tools:
Automation solutions
(solution examples, system descriptions, demos, calculators, tools, etc.)
• Services:
Information on our comprehensive range of Service & Support
(contacts, repairs, ...)

Communication • Forum:
Direct customer – customer communication in case of technical questions
• Support Request:
Technical inquiries are sent direct to an expert

SITRAIN Training for ST-BWINCCS

Automation and Industrial Solutions Page 5 Training and Support
 Expertise Available in the Service & Support Portal

Product Support
Services & Information
Techn. information and
downloads for products Information on the
services offered

Applications & Tools

Information on automation
solutions

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ST-BWINCCS /Training and Support Page 6 Siemens AG © 2007

General Information Online Support is a comprehensive information system with a wide range of
services which is available to you whenever required. From product support to
information on services all the way to interactive services, Online Support is
always your first step to getting help fast.

Product Support Consolidated specialist knowledge with current information on every aspect of our
products and systems is the basis for the expertise of Product Support in the form
of Frequently Asked Questions, downloads of, for example, updates/upgrades,
current product information from Marketing/Sales, electronic manuals in PDF
format, test certificates and characteristics.

Applications & Tools

Applications & Tools is the new platform for solutions and system descriptions in
the Service & Support portal. Applications & Tools support you in implementing
your automation tasks. This support is provided in the form of programming
examples and tools, background knowledge, function descriptions, operating
instructions, performance data, etc. The focus here is not on the individual product
but rather on the interaction of the individual products.
Services Information
Shows you the complete range of services offered as well as detailed information
on our Service & Support processes and contacts database.
Search for the latest Service & Support publications - or do you want to know at
which trade fair you can meet us personally? All this and more is available under
"Information".

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 Communication in the Service & Support Portal

Technical Forum
Support Request Platform for customer
Online requests to the discussions
A&D Hotline

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Technical Forum In order to supplement our comprehensive range of services and support, we
promote the direct dialog between experts with the help of modern web
technology. The new Technical Forum is an attractive discussion platform in
German and English where users and experts can exchange information and
ideas.
Support Request Use the online Support Request to always get a direct answer to your questions.
You enter your inquiries in online screen forms. You immediately receive suitable
solution options from the Knowledge Base. If the suggested solution does not
solve your problem, send the web form direct to our team of experts at Technical
Support (hotline).

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 The Required Information – Just a Few Clicks Away 1/2

Clear, user-friendly navigation via a “product An intelligent,

tree” or an index comprehensive
search function

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ST-BWINCCS /Training and Support Page 8 Siemens AG © 2007

An intelligent Search function and user-friendly Navigation function are available

for finding the required information:
Search An intelligent and comprehensive search function is offered for finding relevant
results.

• Automatic recognition of keywords

• Automatic spell-check
• Automatic sorting of the hit list entries according to up-to-dateness
Navigation You can also navigate via the product tree to the specific required information. An
index is available to facilitate the selection of a product.

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 The Required Information – Just a Few Clicks Away 2/2

Functions:
Forum: Experts can exchange information/ideas in a forum

Newsletter: Always up-to-date through daily news on preselected topics

myTree: The user can define a personal,

clearly structured product tree

Automatic filling in of forms with

personal data, e.g.
in the Support Request

SITRAIN
ST-BWINCCS /Training and Support Page 9 Siemens AG © 2007

SITRAIN Training for ST-BWINCCS

Automation and Industrial Solutions Page 9 Training and Support