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    Uniliver Pakistan: Consumer Satisfaction Questionnaires

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    Abdul Rehman Buttsarkar
    This document appears to be a consumer satisfaction questionnaire for Unilever Pakistan. It contains 20 multiple choice questions regarding how consumers learned about and perceive Unilever's brands and products. The questions gauge consumer opinions on topics like celebrity endorsements, reliability, satisfaction levels, service quality, expectations, recommendations and preferences between competing brands. The respondent is asked to provide their name, age, gender and residence at the beginning and sign at the end.

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    Uniliver Pakistan: Consumer Satisfaction Questionnaires

    Uploaded by

    Abdul Rehman Buttsarkar
    56 views3 pages
    This document appears to be a consumer satisfaction questionnaire for Unilever Pakistan. It contains 20 multiple choice questions regarding how consumers learned about and perceive Unilever's brands and products. The questions gauge consumer opinions on topics like celebrity endorsements, reliability, satisfaction levels, service quality, expectations, recommendations and preferences between competing brands. The respondent is asked to provide their name, age, gender and residence at the beginning and sign at the end.

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    Uniliver Pakistan

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    This document appears to be a consumer satisfaction questionnaire for Unilever Pakistan. It contains 20 multiple choice questions regarding how consumers learned about and perceive Unilever's brands and products. The questions gauge consumer opinions on topics like celebrity endorsements, reliability, satisfaction levels, service quality, expectations, recommendations and preferences between competing brands. The respondent is asked to provide their name, age, gender and residence at the beginning and sign at the end.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    56 views3 pages

    Uniliver Pakistan: Consumer Satisfaction Questionnaires

    Uploaded by

    Abdul Rehman Buttsarkar
    This document appears to be a consumer satisfaction questionnaire for Unilever Pakistan. It contains 20 multiple choice questions regarding how consumers learned about and perceive Unilever's brands and products. The questions gauge consumer opinions on topics like celebrity endorsements, reliability, satisfaction levels, service quality, expectations, recommendations and preferences between competing brands. The respondent is asked to provide their name, age, gender and residence at the beginning and sign at the end.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    Uniliver Pakistan

    Name---------------------------- Age------------------------
    Gender-------------------------- Residence-----------------

    Consumer Satisfaction Questionnaires.


    1- How did you learn about uniliver?
    i. Television
    ii. News
    iii. Radio
    iv. Relatives
    2- What makes you notice of uniliver.
    i. Quality
    ii. Price
    iii. Promotion
    iv. Endorsing Person
    3- Would you buy product endorsing by celebrities?
    i. Much agree
    ii. Agree
    iii. Disagree
    iv. Neutral
    4- How much you reliable on uniliver.
    i. 50%
    ii. 70%
    iii. 85%
    iv. 100%
    5- Time period you have spended by uniliver.
    i. One to Six month
    ii. Six to one month
    iii. Less than month
    iv. More than year
    6- Over all how satisfied.
    i. Very Satisfied
    ii. Satisfied
    iii. Neutral
    iv. Unsatisfied
    7- Opinion about over services.
    i. Excellent
    ii. Good
    iii. Average
    iv. Bad
    8- What unilver meet your expectual requirement.
    i. Yes
    ii. No
    iii. Some
    9- People asked you about us.
    i. Good
    ii. Normal
    iii. Poor
    iv. Bad
    10- Have you contacted customer services?
    i. Yes
    ii. No
    iii. Once
    iv. Many Time
    11- Delivery of our product.
    i. Strongly Satisfied
    ii. Satisfied
    iii. Unsatisfied
    iv. Normal
    12- Unique attribute than competitor.
    i. Quality
    ii. Design
    iii. Size
    iv. Features
    13- To get quality you can pay.
    i. Huge Amount
    ii. Average Amount
    iii. Unaffordable
    14- If uniliver introduce new product it should be
    i. Beverage
    ii. Beauty
    iii. Home Clean
    iv. Personal Care
    15- You compensate to uniliver.
    i. More than Quality
    ii. Less than Quality
    iii. Equal to quality
    16- Which segment require more concentration.
    i. Baby
    ii. Gents
    iii. Ladies
    iv. All
    17- Your choice will be.
    i. Johnson
    ii. KRAFT
    iii. Nestle
    iv. Uniliver
    18- Determine how long you will stay with uniliver.
    i. Forever
    ii. For one year.
    iii. No more.
    19- Most attractive product of uniliver.
    i. Lux
    ii. Dove
    iii. Sunslik
    iv. Surf
    20- You will Recommend brand your relatives.
    i. P&G
    ii. Uniliver
    iii. KRAFT
    iv. Nestle

    Signature by Answerer------------------------

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