WESTERN UNION MONEY TO ACCOUNT

A GREAT CONSUMER EXPERIENCE!

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© 2011-2012 Western Union Holdings, Inc. All Rights Reserved. CONFIDENTIAL. Rev. 2.14.12 westernunion.com
 MONEY TO ACCOUNT TRANSACTIONS
Money to Account Guide Money to Account Transactions
Welcome to the Western Union Money Transfer® Money
to Account service. This service offers consumers an Questions & Answers
easy and convenient way to send funds directly to a
receiver’s qualifying bank account.* Q: What is the Western Union® Money to Account
service?
Advantages of the Money to Account service may A: The Money to Account service offers consumers an
include: easy and convenient way to send funds directly to
• Safety – the receiver does not have to carry large receivers’ qualifying bank accounts. Sending money
amounts of cash. with the Money to Account service is easy!
• Convenience – the receiver does not have to locate
an Agent location to receive money. Q: What information is required from the sender to send
• Speed – deposits are generally faster than wire a Money to Account money transfer?
transfers. A: Generally, the sender needs to know the receiver’s
name, receiver’s bank name, receiver’s bank code
Sending funds using the Western Union Money to and the receiver’s bank account number to send
Account service is easy! In general, the sender simply a Money to Account money transfer. Refer to the
needs the following information: section “Money to Account – Country Information”
• Receiver’s Name as per Account Title on page 6 for more details on the required receiver
• Receiver’s Bank Name details for each country (or refer to the country
• Receiver’s Bank Account number information in the “View country information” link in
WUPOSTM).
Inside this guide, you will find:
• Frequently asked questions and answers about the Q: How does the Money to Account service work?
service. A: Please refer to the “Money to Account Step-By-
• Step-by-step instructions for completing Step” section of this brochure.
Western Union Money to Account transfers using
your PC. Q: How will the receiver know that the funds have been
• Specific country information details. deposited into their bank account?
A: Receivers may contact their bank or check bank
For more information on the Western Union Money to statements to verify deposits. Refer to the section
Account service, contact the Money to Account team. “Money to Account – Country Information” on page
• Qatar: 0080020003 6 for more details on the expected timing for
• Kuwait: 22431010 deposits in each country (or refer to the “View
• Bahrain: 80004640 country information” link in WUPOSTM).
• UAE: 8004851

*Important Notice: Refer to the section “Money to Account – Country Information” on page 6 for more details on re-
ceive country availability and timing of deposits. For this service, only local currency payout/accounts are supported.

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ide • WUPOS Technolog
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Money to Account Gu
U.S. Agent Reference Guide - Translink™ & WUPOS Technology Agent Locations
© 2011-2012 Western Union Holdings, Inc. All Rights Reserved. CONFIDENTIAL. Rev. 2.14.12

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 MONEY TO ACCOUNT TRANSACTIONS
Q: What currencies are available for payouts? Q: What is the transaction fee for the Money to
A: Payout currency will only be available in the local Account service?
currency of the country to which the transfer is sent. A: Fees will be displayed once the service is selected
Sender should ensure the receiver’s account is a during the transaction. Call the Money to Account
local currency account, to avoid potential service money transfer service team at the numbers listed
delays. below for up-to-date fee information.

Q: How long does a Western Union® Money to Account Q: What is the maximum amount that can be sent
money transfer take? using the Western Union Money to Account
A: Money to Account money transfers intended for service?
deposit at destination banks will generally be A: Maximum send amounts are listed on the screen
credited within the time specified on the screen when you select the country and are generally
(between 0 and 3 days). Refer to the section “Money the same limits that apply to Money in Minutes
to Account – Country Information” on page 6 for transactions. If you have additional questions,
more details on the expected timing for deposits please call the numbers listed below.
in each country (or refer to the “View country
information” link in WUPOSTM). Typically Money to Q: What number do I call if I have trouble sending a
Account money transfers are credited in one or two Money to Account transaction from my PC?
business days, although this time could vary as it A: Please call the service team at the numbers listed
is subject to applicable terms and conditions of below.
service.

Q: Will the consumer or Agent employee be able

to make changes or cancel a Money to Account
money transfer once it has been sent?
A: Consumers and Agent employees should call the
Money to Account money transfer service team
to see if corrections or cancellations can be made
at that time. Cancellations may be possible on
the same day within 30 Minutes of the transaction
was created if they have not been submitted
for processing. All changes will be handled as
a cancellation and return of funds. Changes or
cancellations are not possible after 30 Minutes.

Call the Western Union Hot Line for additional information.

Qatar: 0080020003
Kuwait: 22431010
Bahrain: 80004640
UAE: 8004851

y
ide • WUPOS Technolog
™

Money to Account Gu
U.S. Agent Reference Guide - Translink™ & WUPOS Technology Agent Locations
© 2011-2012 Western Union Holdings, Inc. All Rights Reserved. CONFIDENTIAL. Rev. 2.14.12

3
 MONEY TO ACCOUNT TRANSACTIONS
SENDING A WESTERN UNION MONEY TRANSFER® TO BANK ACCOUNT/Money to Account
- Step-by-Step
This guide is designed for use by Western Union® Agents around the world and will demonstrate the basic steps of the
application. Certain screen views, however, may vary slightly or be unavailable in your application based upon your
Agent location, geographic location, or language.
Click the “SEND MONEY” button or press the “F5” key.
• Complete all red star required fields.
• Complete the Sender’s first and last name.
• Enter one of the following to price the transaction:
—— Amount to send.
—— Total amount.
• Complete the Transfer Information fields.
—— Click on the links in this section to apply a
promotion code if needed.

• Select the type of service the consumer wishes to

use for this transaction from the Delivery Services
field. Note that this is the field where you would
select the Money to Account service.
• For the To Bank Account/Money to Account service
enter the appropriate details.
• In the Instant Notification fields, you must have the
consent of the Sender before you enter their mobile
phone number. Please ask the Sender, “Do you
consent to providing your mobile phone number in
order to receive SMS notifications on the status of
this transaction? Standard fees apply.”

Complete the Sender details.

• Enter the Sender’s ID DETAILS in the appropriate
fields based upon the amount (over $1,000 and
$3,000 including fees requires different levels of ID
presentation).
• Complete the Receiver’s first and last name.
• Refer to the Transaction Summary box located on
the left side of the screen to check the transaction
details.
• View the related COUNTRY INFORMATION by
clicking the “View country information” link.
• Click the “Send Money” button to continue.

y
ide • WUPOS Technolog
™

Money to Account Gu
U.S. Agent Reference Guide - Translink™ & WUPOS Technology Agent Locations
© 2011-2012 Western Union Holdings, Inc. All Rights Reserved. CONFIDENTIAL. Rev. 2.14.12

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 MONEY TO ACCOUNT TRANSACTIONS

The Confirm transfer pop up screen appears:

• Check the transaction details on this screen and
if everything is correct, collect the funds from the
consumer and place the money in a secure area.
• Click “Confirm” to confirm the transaction.
• Click the “Cancel” link if you need to correct any
information.

When the Transaction Completed screen appears, click

the “Click here to view and print receipt” link.

Click the “Print receipt” button to print the receipt.

• Choose the correct printer set up in the browser’s
print dialog box. Note: The type of printed receipt
varies depending upon your Agent location setup.
• The receipt contains “CUSTOMER RECEIPT” and
“AGENT RECEIPT” sections.
• Ensure that the Agent FLA and the consumer sign
the Customer and Agent sections of the receipt.
• Circle the MTCN and any promotion code and give
the consumer their copy of the receipt.
• Retain the Agent copy of the receipt for the required
time period required by policy.

Click the “Close receipt” button to return to the

application.

Thank the consumer for using Western Union®.

y
ide • WUPOS Technolog
™

Money to Account Gu
U.S. Agent Reference Guide - Translink™ & WUPOS Technology Agent Locations
© 2011-2012 Western Union Holdings, Inc. All Rights Reserved. CONFIDENTIAL. Rev. 2.14.12

5
 MONEY TO ACCOUNT
COUNTRY INFORMATION

Country Information You Need Timing for Deposit

Pakistan >Bank Name Money is normally deposited in
>Receiver Name as per Account Title of Bank Account the account within 24 hours from
>Account Number the time of send.

y
ide • WUPOS Technolog
™

Money to Account Gu
U.S. Agent Reference Guide - Translink™ & WUPOS Technology Agent Locations
© 2011-2012 Western Union Holdings, Inc. All Rights Reserved. CONFIDENTIAL. Rev. 2.14.12