User Guide: Operating Instructions
User Guide: Operating Instructions
User Guide: Operating Instructions
User Guide
For safe and correct use, be sure to read "Safety Information" before using the machine.
TABLE OF CONTENTS
How to Read This Manual.................................................................................................................................4
Introduction.....................................................................................................................................................4
Legal Prohibition.............................................................................................................................................4
Disclaimer........................................................................................................................................................4
Model-Specific Information...............................................................................................................................5
Important Safety Instructions .........................................................................................................6
User Information on Electrical & Electronic Equipment...............................................................................6
Environmental Advice for Users....................................................................................................................6
Note for the Battery and/or Accumulator Symbol (For EU countries only)..............................................7
Important Safety Instructions .........................................................................................................8
Notes on Lamp(s) Inside This Machine.........................................................................................................8
Notes to Users in the State of California......................................................................................................8
ENERGY STAR Program....................................................................................................................................9
1. Guide to the Machine
Guide to Components......................................................................................................................................11
Exterior..........................................................................................................................................................11
Interior...........................................................................................................................................................12
Control Panel................................................................................................................................................12
What is Smart Organizing Monitor?..............................................................................................................15
2. Loading Paper
Supported Paper..............................................................................................................................................17
Non-Recommended Paper Types...................................................................................................................19
Print Area..........................................................................................................................................................20
Loading Paper..................................................................................................................................................22
Loading Paper into Tray 1...........................................................................................................................22
Loading Paper into Bypass Tray.................................................................................................................25
Specifying Paper Type and Paper Size Using Smart Organizing Monitor.............................................26
Placing Originals..............................................................................................................................................28
About Originals............................................................................................................................................28
Placing Originals on the Exposure Glass...................................................................................................29
3. Printing Documents
Basic Operation...............................................................................................................................................31
Printing on Both Sides of Sheets..................................................................................................................32
1
Canceling a Print Job...................................................................................................................................33
If a Paper Mismatch Occurs............................................................................................................................35
Continuing Printing Using Mismatched Paper...........................................................................................35
Resetting the Print Job..................................................................................................................................35
4. Copying Originals
Basic Operation...............................................................................................................................................37
Canceling a Copy.......................................................................................................................................38
Making Enlarged or Reduced Copies............................................................................................................39
Specifying Reduce/Enlarge.......................................................................................................................39
Copying Both Sides of an ID Card onto One Side of Paper........................................................................41
Copying an ID Card....................................................................................................................................41
Specifying the Scan Settings...........................................................................................................................44
Adjusting Image Density..............................................................................................................................44
Selecting the Document Type According to Original...............................................................................44
5. Scanning Originals
Scanning from a Computer.............................................................................................................................47
Using TWAIN scanner................................................................................................................................47
TWAIN Scanning.........................................................................................................................................47
Basic Operation for WIA Scanning...........................................................................................................49
6. Configuring the Machine Using Utilities
Using Smart Organizing Monitor...................................................................................................................51
Checking the Status Information.................................................................................................................51
Configuring the Machine Settings..............................................................................................................52
Printing the Configuration Page..................................................................................................................53
Updating the Firmware................................................................................................................................53
7. Maintaining the Machine
Replacing the Print Cartridge..........................................................................................................................55
Cautions When Cleaning................................................................................................................................57
Cleaning the Inside of the Machine................................................................................................................58
Cleaning the Exposure Glass..........................................................................................................................59
8. Troubleshooting
Common Problems...........................................................................................................................................61
Paper Feed Problems.......................................................................................................................................62
2
Removing Printing Jams...............................................................................................................................63
Print Quality Problems......................................................................................................................................69
Checking the Condition of the Machine....................................................................................................69
Printer Problems................................................................................................................................................70
Print Positions Do Not Match Display Positions.........................................................................................71
Copier Problems...............................................................................................................................................72
Scanner Problems.............................................................................................................................................73
Error and Status Indicate on the Control Panel..............................................................................................74
Codes on the Screen...................................................................................................................................74
Error and Status Messages Appear on the Smart Organizing Monitor......................................................76
9. Appendix
Notes About the Toner.....................................................................................................................................79
Moving and Transporting the Machine..........................................................................................................80
Disposal........................................................................................................................................................80
Where to Inquire..........................................................................................................................................80
Consumables....................................................................................................................................................81
Print Cartridge..............................................................................................................................................81
Specifications of the Machine.........................................................................................................................82
General Function Specifications.................................................................................................................82
Printer Function Specifications....................................................................................................................83
Copier Function Specifications...................................................................................................................84
Scanner Function Specifications.................................................................................................................85
Trademarks.......................................................................................................................................................86
INDEX.............................................................................................................................................................89
3
How to Read This Manual
Introduction
This manual contains detailed instructions and notes on the operation and use of this machine. For your
safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy
place for quick reference.
Legal Prohibition
Do not copy or print any item for which reproduction is prohibited by law.
Copying or printing the following items is generally prohibited by local law:
bank notes, revenue stamps, bonds, stock certificates, bank drafts, checks, passports, driver's licenses.
The preceding list is meant as a guide only and is not inclusive. We assume no responsibility for its
completeness or accuracy. If you have any questions concerning the legality of copying or printing
certain items, consult with your legal advisor.
Disclaimer
4
Model-Specific Information
This section explains how you can identify the region your machine belongs to.
There is a label on the rear of the machine, located in the position shown below. The label contains
details that identify the region your machine belongs to. Read the label.
CTT110
The following information is region-specific. Read the information under the symbol that corresponds to
the region of your machine.
(mainly Europe and Asia)
If the label contains the following, your machine is a region A model:
• CODE XXXX -27
• 220-240V
(mainly North America)
If the label contains the following, your machine is a region B model:
• CODE XXXX -17
• 120V
• Dimensions in this manual are given in two units of measure: metric and inch. If your machine is a
Region A model, refer to the metric units. If your machine is a Region B model, refer to the inch
units.
5
Important Safety Instructions
User Information on Electrical & Electronic Equipment
Users in the countries where this symbol shown in this section has been specified in
national law on collection and treatment of E-waste
Our Products contain high quality components and are designed to facilitate recycling.
Our products or product packaging are marked with the symbol below.
The symbol indicates that the product must not be treated as municipal waste. It must be disposed of
separately via the appropriate return and collection systems available. By following these instructions
you ensure that this product is treated correctly and help to reduce potential impacts on the environment
and human health, which could otherwise result from inappropriate handling. Recycling of products
helps to conserve natural resources and protect the environment.
For more detailed information on collection and recycling systems for this product, please contact the
shop where you purchased it, your local dealer or sales/service representatives.
If you wish to discard this product, please contact your local authorities, the shop where you bought this
product, your local dealer or sales/service representatives.
6
on 64g/m2 paper, which contains less raw materials and represents a significant resource
reduction.
Duplex printing (if applicable)
Duplex printing enables both sides of a sheet of paper to be used. This saves paper and reduces
the size of printed documents so that fewer sheets are used. We recommend that this feature is
enabled whenever you print.
Toner and ink cartridge return program
Toner and ink cartridge for recycling will be accepted free of charge from users in accordance with
local regulations.
For details about the return program, please refer to the Web page below or consult your service
person.
https://www.ricoh-return.com/
Energy efficiency
The amount of electricity a machine consumes depends as much on its specifications as it does on
the way you use it. The machine is designed to allow you to reduce electricity costs by switching to
Ready mode after it prints the last page. If required, it can immediately print again from this mode.
If no additional prints are required and a specified period of time passes, the device switches to an
energy saving mode.
In these modes, the machine consumes less power (watts). If the machine is to print again, it needs
a little longer to return from an energy saving mode than from Ready mode.
For maximum energy savings, we recommend that the default setting for power management is
used.
Products that comply with the Energy Star requirement are always energy efficient.
Note for the Battery and/or Accumulator Symbol (For EU countries only)
In accordance with the Battery Directive 2006/66/EC Article 20 Information for end-users Annex II,
the above symbol is printed on batteries and accumulators.
This symbol means that in the European Union, used batteries and accumulators should be disposed of
separately from your household waste.
In the EU, there are separate collection systems for not only used electrical and electronic products but
also batteries and accumulators.
Please dispose of them correctly at your local community waste collection/recycling centre.
7
Important Safety Instructions
Notes on Lamp(s) Inside This Machine
8
ENERGY STAR Program
ENERGY STAR® Program Requirements for Imaging Equipment
The ENERGY STAR® Program Requirements for Imaging Equipment encourage energy conservation
by promoting energy efficient computers and other office equipment.
The program backs the development and dissemination of products that feature energy saving
functions.
It is an open program in which manufacturers participate voluntarily.
Targeted products are computers, monitors, printers, facsimiles, copiers, scanners, and multifunction
devices. Energy Star standards and logos are internationally uniform.
This machine is equipped with the following Energy Saver modes: Energy Saver mode 1 and Energy
Saver mode 2. The machine recovers from Energy Saver mode when it receives a print job, prints a
received fax, or when any key is pressed.
Energy Saver mode 1
This machine automatically enters Energy Saver mode 1 about 30 seconds after the last operation
is completed.
Energy Saver mode 2
This machine automatically enters Energy Saver mode 2 1 minute after the last operation is
completed.
Specifications
9
Energy Saver mode 2 Power Consumption*1 3.9 W or less
*1 Recovery time and power consumption may differ depending on the conditions and environment of the
machine.
Recycled Paper
We recommend you to use environmentally friendly recycled paper.
Please contact your sales representative for recommended paper.
10
1. Guide to the Machine
Guide to Components
This section introduces the names of the various parts on the front and rear side of the machine and
outlines their functions.
Exterior
1 9
4
5
10
6
7 11
12
CTT069
1. Exposure Glass
Place originals here sheet by sheet.
2. Control Panel
Contains a screen and keys for machine control.
3. Exposure Glass Cover
Open this cover to place originals on the exposure glass.
4. Stop Fences
Raise this fence to prevent paper from falling off.
5. Front Cover
Open this cover to replace consumables or clear a paper jam.
11
1. Guide to the Machine
6. Bypass Tray
This tray can hold one sheet of plain paper.
7. Tray 1
This tray can hold up to 150 sheets of plain paper.
8. Power Switch
Use this switch to turn the power on or off.
9. Power Connector
Connect the power cord to the machine here. Insert the other end of the cable into a nearby wall outlet.
10. Rear Cover
Open this cover to deliver sheets face up or remove jammed paper.
11. USB Port
Use this port to connect the machine to a computer using a USB cable.
12. Tray Cover
Attach this cover when you extend the tray.
Interior
CTT065
1. Print Cartridge
A replacement consumable that is required to make prints on paper. It needs to be replaced after
approximately every 1,500 or 2,600 pages printed. For details about replacing the cartridge, see page 55
"Replacing the Print Cartridge".
Control Panel
• The actual control panel may look different from the illustration below, depending on the country of
use.
12
Guide to Components
2
3
10
11
CTT134
13
1. Guide to the Machine
4. [Density] Key
Use this key to adjust the copy density.
5. [ID Card Copy] Key
Use this key to perform an ID copy.
6. Screen
Shows the number of copies and the error code.
7. [Number of copies] Key
Use this key to change the number of copies.
8. [Stop/Clear] Key
When the machine is online, press this key to cancel an ongoing print job.
9. [Start] Key
Use this key to start copying.
10. Power Indicator
This indicator lights up blue when the machine is turned on. It flashes when a print job is received and while
printing or scanning is in progress.
11. Alert Indicator
This indicator lights up red when the machine runs out of paper or consumables, when the paper settings do
not match the settings specified by the driver, or when other errors occur. It flashes slowly when the machine is
almost out of toner.
14
What is Smart Organizing Monitor?
15
1. Guide to the Machine
16
2. Loading Paper
Supported Paper
Paper Size
• A4
• 81/2 " × 11 " (Letter)
• 81/2 " × 14 " (Legal)
• B5
• 51/2 " × 81/2 " (Half Letter)
• 71/4 " × 101/2 " (Executive)
• A5
• A6
• B6
• 16K (197 × 273 mm)
• 16K (195 × 270 mm)
• 16K (184 × 260 mm)
• Custom Paper Size
The following paper sizes are supported as custom paper sizes:
• Width
Tray1: Approximately 100-216 mm (3.9-8.5 inches)
Bypass Tray: Approximately 90-216 mm (3.6-8.5 inches)
• Length
Approximately 148-356 mm (5.8-14 inches)
Paper Type
• Plain Paper (65-99 g/m2 (17-26 lb.))
• Recycled Paper (75-90 g/m2 (20-24 lb.))
• Thin Paper (52-64 g/m2 (14-17 lb.))
• Thick Paper (100-130 g/m2 (26.6-34 lb.))
Paper Capacity
• Tray1
150 sheets
(70 g/m2, 19 lb.)
17
2. Loading Paper
• Bypass Tray
1 sheets
(70 g/m2, 19 lb.)
18
Non-Recommended Paper Types
• When loading paper, take care not to touch the surface of the paper.
• Even if paper is adequate for the machine, poorly stored paper can cause paper misfeeds, print
quality degradation, or malfunctions.
19
2. Loading Paper
Print Area
The diagram below shows the area of the paper that the machine can print on.
From the printer driver
4 4
2
CHZ904
1. Print area
2. Feed direction
3. Approx. 4.2 mm (0.2 inches)
4. Approx. 4.2 mm (0.2 inches)
• The print area may vary depending on the paper size and printer driver settings.
• To adjust the print position, specify [Tray1: Registration] or [Bypass Tray: Registration] on the
[System] tab in Smart Organizing Monitor.
20
Print Area
Copier function
4 4
2
CHZ904
1. Print area
2. Feed direction
3. Approx. 4 mm (0.2 inches)
4. Approx. 3 mm (0.1 inches)
21
2. Loading Paper
Loading Paper
Load a stack of paper for printing in the input tray.
• When loading paper, be sure to configure the paper size and paper type for the bypass tray and
Tray 1. When printing a document, specify the paper size and paper type and select the paper
tray in the printer driver so that the settings configured when paper is loaded can be used for
printing.
• If you print test pages or copy when the bypass tray is loaded, the paper in the bypass tray is fed
first.
• Do not load paper in the bypass tray when the machine is warming up.
• Do not load paper in the bypass tray when Energy Saver mode is enabled.
1. Pull Tray 1 out slowly, and then remove it using both hands.
CTT062
CTT073
22
Loading Paper
3. Pinch the end paper guide and slide it inward to match the standard size.
CTT074
CTT075
CTT029
23
2. Loading Paper
CTT094
1. Pull Tray 1 out slowly, and then remove it using both hands.
2. Release the extender locks on both sides of the tray, and then pull out the extender.
CTT077
Make sure the extender's inner surface and the scale are aligned.
You can adjust the length of the extender in three steps. When using A4 or Letter size paper, adjust
the length to the position indicated by the mark " " in the tray.
3. Pull out the extender and lock it.
CTT076
24
Loading Paper
CTT095
• Legal paper or custom-size paper longer than A4 must be loaded without attaching the
tray cover.
CTT063
2. Slide the side guides outward, load paper with the print side up, and then push in until it
stops against the machine.
CTT032
25
2. Loading Paper
CTT033
CTT094
Specifying Paper Type and Paper Size Using Smart Organizing Monitor
The procedure in this section is an example based on Windows 7. The actual procedure may vary
depending on the operating system you are using.
26
Loading Paper
7. Select the paper type and paper size, and then click [OK].
8. Click [Close].
27
2. Loading Paper
Placing Originals
This section describes the types of originals you use set and how to place them.
About Originals
Even if you correctly place originals, margins of a few millimeters on all four sides of the original may not
be scanned.
Margins when using exposure glass
CHZ916
Copier
1. Approx. 4.1 mm (0.2 inches)
2. Approx. 3 mm (0.1 inches)
3. Approx. 4 mm (0.2 inches)
28
Placing Originals
• Do not place originals until all correction fluid or toner becomes completely dry. Doing so may
create marks on the exposure glass that will appear on copies.
CTT023
29
2. Loading Paper
30
3. Printing Documents
Basic Operation
Use the printer driver to print a document from your computer.
1. After creating a document, open the [Printing Preferences] dialog box in the document's
native application.
31
3. Printing Documents
• If a paper jam occurs, printing stops halfway. Open the front cover, remove the print cartridge, and
then remove the jammed paper. If the paper cannot be removed in this way, remove it by opening
the fusing cover. Printing will resume automatically once the cover is closed.
1. After creating a document, open the [Printing Preferences] dialog box in the document's
native application.
2. On the [Setup] tab, in the [Duplex:] list box, select how you want to open the bound
output.
3. After making any additional settings, click [OK].
4. Start printing.
The machine prints only the one sides of pages first, and then displays on Smart Organizing
Monitor screen a message to reload the outputs turned over.
5. Take out all of the prints from the output tray and place them in Tray 1.
To print on the reverse side of the prints, turn them over so that the blank side faces down and
place them in Tray 1.
Portrait
CTT009
32
Basic Operation
Landscape
CTT010
• If the rear cover is open, the paper is delivered face up from the rear. Rearrange the printed sheets
in the correct order.
You can cancel print jobs using either the machine's control panel or your computer, depending on the
status of the job.
• If you cancel a print job that has already been processed, printing may continue for a few pages
before being canceled.
• It may take a while to cancel a large print job.
33
3. Printing Documents
CTT118
34
If a Paper Mismatch Occurs
If the paper is too small for the print job, the printed image will be cropped.
CTT120
CTT118
35
3. Printing Documents
36
4. Copying Originals
Basic Operation
• If you print test pages or copy when the bypass tray is loaded, the paper in the bypass tray is fed
first.
CTT119
Holding down the [Number of copies] key increases the number in increments of 10.
3. Press the [Start] key.
CTT120
• If a paper jam occurs, printing stops halfway. Open the front cover, remove the print cartridge, and
then remove the jammed paper. If the paper cannot be removed in this way, remove it by opening
the fusing cover. Printing will resume automatically once the cover is closed.
37
4. Copying Originals
Canceling a Copy
If copying is canceled while the machine is scanning the original, copying is canceled immediately and
there is no printout.
If copying is canceled during printing, the photocopy process is canceled after the current page has
been printed out.
CTT118
38
Making Enlarged or Reduced Copies
CES103
CES106
Specifying Reduce/Enlarge
Use this procedure to specify the reduction or enlargement ratio for the current job from Smart
Organizing Monitor.
The procedure in this section is an example based on Windows 7. The actual procedure may vary
depending on the operating system you are using.
39
4. Copying Originals
4. If the machine you are using is not selected, click [Select Device...], and then select the
machine's model.
5. Click [OK].
6. On the [User Tool] tab, click [Printer Configuration].
7. On the [Copy] tab, select the ratio in the [Reduce / Enlarge:] list.
If [Zoom: (25 to 400%)] has been selected, enter the ratio.
8. Click [OK].
9. Click [Close].
40
Copying Both Sides of an ID Card onto One Side of Paper
• To use this function, the paper size used for printing copies must be set to A6, A5, A4, Half Letter or
Letter.
CES165
Copying an ID Card
CTT121
41
4. Copying Originals
2. To print multiple copies, press the [Number of copies] key until the number of copies you
want is displayed.
CTT119
3. Place the original front side down with the top to the rear of the machine on the exposure
glass.
CTT169
42
Copying Both Sides of an ID Card onto One Side of Paper
HLT LT
A6
HLT
A5
Half Letter
LT
A4
Letter
CTT206
CTT120
5. Within 30 seconds, place the original back side down with the top to the rear of the
machine on the exposure glass, and then press the [Start] key.
43
4. Copying Originals
There are three image density levels. The higher the density level, the darker the printout.
1. Press the [Density] key until the density level you want is displayed.
CTT122
44
Specifying the Scan Settings
1. Continue to press the Original Type key until the indicator next to the appropriate original
type lights up.
CTT123
45
4. Copying Originals
46
5. Scanning Originals
CTT174
This section describes the preparations and procedure for using the TWAIN scanner.
• To use the TWAIN scanner, you must install the TWAIN driver, which is on the supplied CD-ROM.
• To use the TWAIN scanner, a TWAIN-compliant application must be installed.
To use the machine as a TWAIN scanner, first do the following:
• Install the TWAIN driver.
• Install a TWAIN-compliant application.
TWAIN Scanning
47
5. Scanning Originals
1
2 6
3 7
CTT177
1. Select Mode
Up to ten scan settings can be saved. The default value is applied when [Default] is selected.
2. Scan Mode:
Select from [Full Color], [Grayscale], [Photo], [Text], or [Text/Photo].
3. Resolution:
Select a resolution from the list.
If [Text], [Text/Photo], or [Photo] is selected in [Scan Mode:], the scan resolution cannot be set 1200 dpi ×
1200 dpi or higher.
4. Original Size:
Select the scanning size. If you select [Custom Size...], enter the scanning size directly in the edit box.
5. Interface Type...
You can select the type of interface.
6. Original Type
According to your original, select a setting from the list of options detailed below.
• [Standard] (Auto change to Full color, 200dpi × 200dpi)
• [Photo] (Auto change to Full color, 600dpi × 600dpi)
• [Filing] (Auto change to Text, 200dpi × 200dpi)
• [OCR] (Auto change to Text, 400dpi × 400dpi)
48
Scanning from a Computer
49
5. Scanning Originals
50
6. Configuring the Machine Using
Utilities
1 3
CTT132
1. Image area
Displays the status of this machine with an icon.
2. Status area
• Paper Size
Displays the paper size configured on the machine.
• Paper Type
Displays the paper type configured on the machine.
• Toner
The remaining toner level is displayed in ten levels.
• Counter
51
6. Configuring the Machine Using Utilities
Displays the number of pages that have been printed by the machine.
3. Select Device area
Displays the name of the selected model.
4. Message area
Displays the status of this machine with a message.
For details about error messages, see page 76 "Error and Status Messages Appear on the Smart
Organizing Monitor".
Tab Settings
This section provides a tab-by-tab overview of the machine settings that can be modified using Smart
Organizing Monitor. For more information on each setting item, see the Smart Organizing Monitor
Help.
System tab
• Register custom paper sizes.
• Adjust the printing position or density to improve the printing quality when printed results are
not satisfactory.
• Enable or disable Energy Saver Mode, and specify the amount of time that will elapse before
switching to it.
• Update the machine firmware.
52
Using Smart Organizing Monitor
Printer tab
• Configure how the machine behaves when its paper size and/or type settings do not match
those of the printer driver.
• Specify the period of time the machine waits if it fails to receive a print job.
Copy tab
• Configure toner-saving settings.
• Configure scaling settings.
• You can specify the bypass tray paper size and/or type.
• When printing the test page, set the paper size to A4 or Letter. When printing other reports, set the
paper size to A4, Letter, or Legal.
• In no event shall the company be held liable to customers for damages of any kind resulting from
use or loss of use of this software.
• The company shall also not be held liable for any disputes between the customer and third parties
resulting from any use or loss of use of this software.
• To make sure that a firmware update has successfully completed, print the configuration page
before and after the update.
• Make sure to never disconnect the USB cable during a firmware update.
• Disconnect any unnecessary cables from the machine when running a firmware update.
53
6. Configuring the Machine Using Utilities
• If necessary, modify power management settings on your computer in advance so that the
computer will not enter standby or sleep mode during a firmware update.
• Download the firmware from the manufacturer's Web site.
To update the firmware, use the Smart Organizing Monitor from Windows.
54
7. Maintaining the Machine
CTT045
3. Take the new print cartridge out of the box, and then take it out of the plastic bag.
4. Hold the print cartridge and shake it from side to side five or six times.
Shake the print cartridge horizontally in the direction. The first few printed pages may appear
blurred or smeared if the cartridge has not been shaken properly.
55
7. Maintaining the Machine
5. Slide the print cartridge in horizontally, and then slowly push it in all the way. Finally,
push the cartridge down until it clicks into place.
CTT048
56
Cautions When Cleaning
• To avoid deformation, discoloration, or cracking, do not use volatile chemicals, such as benzine
and thinner, or spray insecticide on the machine.
• If there is dust or grime inside the machine, wipe with a clean, dry cloth.
• You must disconnect the plug from the wall outlet at least once a year. Clean away any dust and
grime from the plug and outlet before reconnecting. Accumulated dust and grime pose a fire
hazard.
• Do not allow paper clips, staples, or other small objects to fall inside the machine.
57
7. Maintaining the Machine
CTT045
3. Use a cloth to wipe the inside of the machine toward and away from yourself.
CTT176
CTT048
58
Cleaning the Exposure Glass
CTT025
59
7. Maintaining the Machine
60
8. Troubleshooting
Common Problems
This section describes how to troubleshoot common problems that may occur while operating the
machine.
• If any of these problems persist, turn off the power, pull out the power cord, and contact your sales
or service representative.
61
8. Troubleshooting
Problem Solution
• Fan the paper well before loading. Also make sure that
the edges are even by tapping the stack on a flat surface
such as a desk.
• Make sure that the paper guides are in the right position.
• Use supported types of paper. See page 17 "Supported
Multiple sheets of paper are fed at Paper".
one time.
• Load paper only as high as the upper limit markings on
the paper guide.
• Check that paper was not added while there was still
some left in the tray.
Only add paper when there is none left in the tray.
62
Paper Feed Problems
Problem Solution
If there are gaps between the paper and the paper guides,
adjust the paper guides to remove the gaps.
CER091
• Jammed paper may be covered in toner. Be careful not to get toner on your hands or clothes.
• Toner on prints made immediately after clearing a paper jam may be insufficiently fused and can
smudge. Make test prints until smudges no longer appear.
• Do not forcefully remove jammed paper, as it may tear. Torn pieces remaining inside the machine
will cause further jams and possibly damage the machine.
• Paper jams can cause pages to be lost. Check your print job for missing pages and reprint any
pages that did not print out.
• Depending on how the paper is jammed, it may eject automatically by opening and closing the
front cover and turning the power off and then back on twice in a row.
63
8. Troubleshooting
1. Pull Tray 1 halfway out, and check for jammed paper. If there is jammed paper, remove it
carefully.
CTT030
CTT054
4. Carefully pull out the print cartridge horizontally, holding its center.
CTT045
• Do not shake the removed print cartridge. Doing so can cause remaining toner to leak.
• Place the print cartridge on paper or similar material to avoid dirtying your workspace.
64
Paper Feed Problems
CTT046
6. Slide the print cartridge in horizontally, and then slowly push it in all the way. Finally,
push the cartridge down until it clicks into place.
CTT048
CTT055
If the error display continues to appear, perform the procedure described in "Opening the Rear
Cover to Remove Jammed Paper".
65
8. Troubleshooting
• Since the temperature around the guide is high, wait for it to cool before checking for jammed
paper.
1. If paper is jammed in the bypass tray input area, remove the jammed paper carefully.
CTT034
• Since the temperature around the guide is high, wait for it to cool before checking for jammed
paper.
CTT041
66
Paper Feed Problems
CTT079
CTT080
CTT066
67
8. Troubleshooting
CTT044
68
Print Quality Problems
If there is a problem with the quality of printing, first check the condition of the machine.
There is a problem with the Make sure that the machine is on a level surface. Place the
machine's location. machine where it will not be subject to vibration or shock.
Make sure that the paper type setting of the printer driver
The paper type setting is incorrect. matches the type of paper loaded. See page 17 "Supported
Paper".
69
8. Troubleshooting
Printer Problems
Problem Solution
70
Printer Problems
If the position of items on the printed page differs from the position displayed on the computer screen,
the cause may be one of the following.
The paper size setting does not match the paper Check whether the paper size specified on the
loaded. printer driver matches that of the loaded paper.
71
8. Troubleshooting
Copier Problems
Problem Solution
The original was placed with the front and back reversed.
Photocopied paper is blank.
See page 28 "Placing Originals".
The original may have stuck to the exposure glass due to high
humidity.
Black spots appear when
photocopying a photographic print. Place the original on the exposure glass, and then place two
or three sheets of white paper on top of it. Leave the exposure
glass cover open when copying.
When copying from the exposure Place the original copy side down, making sure that it is
glass, the print area of the copy is aligned to the rear left corner and pressed flat against the
out of alignment with the original. exposure glass.
The paper size setting does not Check whether the paper size specified on the machine
match the paper loaded. matches that of the loaded paper.
72
Scanner Problems
Scanner Problems
Problem Solution
The scanned image is distorted or The original was moved during scanning. Do not move the
out of position. original during scanning.
The original was placed upside down. Place the original in the
The scanned image is upside down.
correct orientation. See page 28 "Placing Originals".
The scanned image is blank. The original was placed with the front and back reversed.
73
8. Troubleshooting
A paper jam has occurred in the Remove the jammed paper. See page 62
E0
machine. "Paper Feed Problems".
The print cartridge has not been Reinstall the print cartridge. See page 55
E6
installed. "Replacing the Print Cartridge".
74
Error and Status Indicate on the Control Panel
75
8. Troubleshooting
Out of Paper: Bypass The bypass tray has run out of Load paper into the bypass tray. See
Tray paper. page 22 "Loading Paper".
Misfeed: Inner/ A paper jam has occurred in the Remove the jammed paper. See page 62
Outer machine. "Paper Feed Problems".
The machine has run out of the Replace the print cartridge. See page 55
Out of Toner
toner. "Replacing the Print Cartridge".
76
Error and Status Messages Appear on the Smart Organizing Monitor
Print Cartridge Not The print cartridge has not been Reinstall the print cartridge. See page 55
Detected installed. "Replacing the Print Cartridge".
77
8. Troubleshooting
78
9. Appendix
79
9. Appendix
• Be sure to disconnect all cables from the machine before transporting it.
• The machine is a precision piece of machinery. Be sure to handle it carefully when moving it.
• Make sure to move the machine horizontally. Take extra caution when carrying the machine up or
down stairs.
• Do not remove the print cartridge when moving the machine.
• Be sure to hold the machine level while carrying it. To prevent toner from spilling, move the
machine carefully.
• To move the machine over a long distance, pack it well. Take care not to tip or tilt the machine
during transit.
• Toner might spill inside the machine if the machine is not kept level during transit.
• For more information about moving the machine, contact your sales or service representative.
Disposal
Ask your sales or service representative for information about correct disposal of this machine.
Where to Inquire
Contact your sales or service representative for further information about the topics included in this
manual or to inquire about other topics not included in this manual.
80
Consumables
Consumables
Print Cartridge
*1 The printable number of pages is based on pages that are compliant with ISO/IEC 19752 with the image
density set as the factory default. ISO/IEC 19752 is an international standard for measurement of printable
pages, set by the International Organization for Standardization.
• Unless a print cartridges is replaced before toner runs out, printing will become impossible. To
facilitate cartridge replacement, we recommend you purchase and store extra print cartridges.
• The actual number of printable pages varies depending on the image volume and density, number
of pages printed at a time, paper type and paper size used, and environmental conditions such as
temperature and humidity.
• Print cartridges may need to be changed sooner than indicated above due to deterioration over
the period of use.
• Print cartridges are not covered by warranty. However, if there is a problem, contact the store
where you purchased them.
• The supplied print cartridge can print approximately 700 pages.
• This machine periodically performs cleaning. During cleaning, toner will be used to maintain print
quality.
81
9. Appendix
Configuration
Desktop
Print process
Laser electrostatic transfer
Maximum paper size for scanning using the exposure glass
216 mm × 297 mm (8.5 × 11.7 inches)
Maximum paper size for printing
216 mm × 356 mm (8.5 × 14 inches)
Warm-up time
Less than 25 seconds (23 °C, 71.6 °F)
Paper sizes
A4, 81/2 " × 11 " (Letter), 81/2 " × 14 " (Legal), B5, 51/2 " × 81/2 " (Half Letter), 71/4 " × 101/2
" (Executive), A5, A6, B6, 16K (197 × 273 mm), 16K (195 × 270 mm), 16K (184 × 260 mm),
Custom Paper Size
82
Specifications of the Machine
Printing speed
(mainly Europe and Asia)
22 pages per minute (A4)
83
9. Appendix
84
Specifications of the Machine
85
9. Appendix
Trademarks
Firefox® is a registered trademark of the Mozilla Foundation.
Microsoft®, Windows®, Windows Server®, Windows Vista®, and Internet Explorer® are either
registered trademarks or trademarks of Microsoft Corporation in the United States and/or other
countries.
Other product names used herein are for identification purposes only and might be trademarks of their
respective companies. We disclaim any and all rights to those marks.
The proper name of Internet Explorer 6 is Microsoft® Internet Explorer® 6.
The proper names of the Windows operating systems are as follows:
• The product names of Windows XP are as follows:
Microsoft® Windows® XP Professional
Microsoft® Windows® XP Home Edition
Microsoft® Windows® XP Professional x64 Edition
• The product names of Windows Vista are as follows:
Microsoft® Windows Vista® Ultimate
Microsoft® Windows Vista® Business
Microsoft® Windows Vista® Home Premium
Microsoft® Windows Vista® Home Basic
Microsoft® Windows Vista® Enterprise
• The product names of Windows 7 are as follows:
Microsoft® Windows® 7 Starter
Microsoft® Windows® 7 Home Premium
Microsoft® Windows® 7 Professional
Microsoft® Windows® 7 Ultimate
Microsoft® Windows® 7 Enterprise
• The product names of Windows 8 are as follows:
Microsoft® Windows® 8
Microsoft® Windows® 8 Pro
Microsoft® Windows® 8 Enterprise
• The product names of Windows Server 2003 are as follows:
Microsoft® Windows Server® 2003 Standard Edition
Microsoft® Windows Server® 2003 Enterprise Edition
Microsoft® Windows Server® 2003 Web Edition
86
Trademarks
87
9. Appendix
88
INDEX
B M
Basic operation...............................................31, 37 Machine settings.................................................... 52
C Models.....................................................................5
Moving...................................................................80
Canceling a copy..................................................38
N
Changing the custom paper size.........................27
Cleaning....................................................57, 58, 59 Non-recommended paper...................................19
Codes.....................................................................74 O
Common problems................................................61
Condition of the machine......................................69 Original type..........................................................44
Configuration page...............................................53 Originals................................................................28
Consumables.........................................................81 P
Control panel.........................................................12
Paper feed problems.............................................62
Copier function......................................................84
Paper jam........................................................63, 66
Copier problems....................................................72
Paper mismatch.....................................................35
D Placing originals....................................................29
Disclaimer.................................................................4 Print area................................................................20
Duplex....................................................................32 Print cartridge..................................................55, 81
Print quality problems............................................69
E
Printer function.......................................................83
ENERGY STAR program.........................................9 Printer problems.....................................................70
Enlarged or reduced copies.................................39 R
Error messages................................................74, 76
Exposure glass.......................................................59 Recommended size of originals...........................28
Exterior...................................................................11 Replace..................................................................55
F S
89
U
Unscannable image area.....................................28
W
WIA........................................................................49
90
MEMO
91
MEMO
92 EN GB EN US EN AU M134-8632
EN GB EN US EN AU M134-8632 © 2013