User Guide: Operating Instructions

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Operating Instructions

User Guide

For safe and correct use, be sure to read "Safety Information" before using the machine.
TABLE OF CONTENTS
How to Read This Manual.................................................................................................................................4
Introduction.....................................................................................................................................................4
Legal Prohibition.............................................................................................................................................4
Disclaimer........................................................................................................................................................4
Model-Specific Information...............................................................................................................................5
Important Safety Instructions .........................................................................................................6
User Information on Electrical & Electronic Equipment...............................................................................6
Environmental Advice for Users....................................................................................................................6
Note for the Battery and/or Accumulator Symbol (For EU countries only)..............................................7
Important Safety Instructions .........................................................................................................8
Notes on Lamp(s) Inside This Machine.........................................................................................................8
Notes to Users in the State of California......................................................................................................8
ENERGY STAR Program....................................................................................................................................9
1. Guide to the Machine
Guide to Components......................................................................................................................................11
Exterior..........................................................................................................................................................11
Interior...........................................................................................................................................................12
Control Panel................................................................................................................................................12
What is Smart Organizing Monitor?..............................................................................................................15
2. Loading Paper
Supported Paper..............................................................................................................................................17
Non-Recommended Paper Types...................................................................................................................19
Print Area..........................................................................................................................................................20
Loading Paper..................................................................................................................................................22
Loading Paper into Tray 1...........................................................................................................................22
Loading Paper into Bypass Tray.................................................................................................................25
Specifying Paper Type and Paper Size Using Smart Organizing Monitor.............................................26
Placing Originals..............................................................................................................................................28
About Originals............................................................................................................................................28
Placing Originals on the Exposure Glass...................................................................................................29
3. Printing Documents
Basic Operation...............................................................................................................................................31
Printing on Both Sides of Sheets..................................................................................................................32

1
Canceling a Print Job...................................................................................................................................33
If a Paper Mismatch Occurs............................................................................................................................35
Continuing Printing Using Mismatched Paper...........................................................................................35
Resetting the Print Job..................................................................................................................................35
4. Copying Originals
Basic Operation...............................................................................................................................................37
Canceling a Copy.......................................................................................................................................38
Making Enlarged or Reduced Copies............................................................................................................39
Specifying Reduce/Enlarge.......................................................................................................................39
Copying Both Sides of an ID Card onto One Side of Paper........................................................................41
Copying an ID Card....................................................................................................................................41
Specifying the Scan Settings...........................................................................................................................44
Adjusting Image Density..............................................................................................................................44
Selecting the Document Type According to Original...............................................................................44
5. Scanning Originals
Scanning from a Computer.............................................................................................................................47
Using TWAIN scanner................................................................................................................................47
TWAIN Scanning.........................................................................................................................................47
Basic Operation for WIA Scanning...........................................................................................................49
6. Configuring the Machine Using Utilities
Using Smart Organizing Monitor...................................................................................................................51
Checking the Status Information.................................................................................................................51
Configuring the Machine Settings..............................................................................................................52
Printing the Configuration Page..................................................................................................................53
Updating the Firmware................................................................................................................................53
7. Maintaining the Machine
Replacing the Print Cartridge..........................................................................................................................55
Cautions When Cleaning................................................................................................................................57
Cleaning the Inside of the Machine................................................................................................................58
Cleaning the Exposure Glass..........................................................................................................................59
8. Troubleshooting
Common Problems...........................................................................................................................................61
Paper Feed Problems.......................................................................................................................................62

2
Removing Printing Jams...............................................................................................................................63
Print Quality Problems......................................................................................................................................69
Checking the Condition of the Machine....................................................................................................69
Printer Problems................................................................................................................................................70
Print Positions Do Not Match Display Positions.........................................................................................71
Copier Problems...............................................................................................................................................72
Scanner Problems.............................................................................................................................................73
Error and Status Indicate on the Control Panel..............................................................................................74
Codes on the Screen...................................................................................................................................74
Error and Status Messages Appear on the Smart Organizing Monitor......................................................76
9. Appendix
Notes About the Toner.....................................................................................................................................79
Moving and Transporting the Machine..........................................................................................................80
Disposal........................................................................................................................................................80
Where to Inquire..........................................................................................................................................80
Consumables....................................................................................................................................................81
Print Cartridge..............................................................................................................................................81
Specifications of the Machine.........................................................................................................................82
General Function Specifications.................................................................................................................82
Printer Function Specifications....................................................................................................................83
Copier Function Specifications...................................................................................................................84
Scanner Function Specifications.................................................................................................................85
Trademarks.......................................................................................................................................................86
INDEX.............................................................................................................................................................89

3
How to Read This Manual
Introduction

This manual contains detailed instructions and notes on the operation and use of this machine. For your
safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy
place for quick reference.

Legal Prohibition

Do not copy or print any item for which reproduction is prohibited by law.
Copying or printing the following items is generally prohibited by local law:
bank notes, revenue stamps, bonds, stock certificates, bank drafts, checks, passports, driver's licenses.
The preceding list is meant as a guide only and is not inclusive. We assume no responsibility for its
completeness or accuracy. If you have any questions concerning the legality of copying or printing
certain items, consult with your legal advisor.

Disclaimer

Contents of this manual are subject to change without prior notice.


To the maximum extent permitted by applicable laws, in no event will the manufacturer be liable for any
damages whatsoever arising out of failures of this machine, losses of the registered data, or the use or
non-use of this product and operation manuals provided with it.
Make sure that you always copy or have backups of the data registered in this machine. Documents or
data might be erased due to your operational errors or malfunctions of the machine.
In no event will the manufacturer be responsible for any documents created by you using this machine or
any results from the data executed by you.
For good output quality, the manufacturer recommends that you use genuine toner from the
manufacturer.
The manufacturer shall not be responsible for any damage or expense that might result from the use of
parts other than genuine parts from the manufacturer with your office products.
Two kinds of size notation are employed in this manual.
Some illustrations or explanations in this guide may differ from your product due to improvement or
change in the product.

4
Model-Specific Information
This section explains how you can identify the region your machine belongs to.
There is a label on the rear of the machine, located in the position shown below. The label contains
details that identify the region your machine belongs to. Read the label.

CTT110

The following information is region-specific. Read the information under the symbol that corresponds to
the region of your machine.
(mainly Europe and Asia)
If the label contains the following, your machine is a region A model:
• CODE XXXX -27
• 220-240V
(mainly North America)
If the label contains the following, your machine is a region B model:
• CODE XXXX -17
• 120V

• Dimensions in this manual are given in two units of measure: metric and inch. If your machine is a
Region A model, refer to the metric units. If your machine is a Region B model, refer to the inch
units.

5
Important Safety Instructions
User Information on Electrical & Electronic Equipment

Users in the countries where this symbol shown in this section has been specified in
national law on collection and treatment of E-waste

Our Products contain high quality components and are designed to facilitate recycling.
Our products or product packaging are marked with the symbol below.

The symbol indicates that the product must not be treated as municipal waste. It must be disposed of
separately via the appropriate return and collection systems available. By following these instructions
you ensure that this product is treated correctly and help to reduce potential impacts on the environment
and human health, which could otherwise result from inappropriate handling. Recycling of products
helps to conserve natural resources and protect the environment.
For more detailed information on collection and recycling systems for this product, please contact the
shop where you purchased it, your local dealer or sales/service representatives.

All Other Users

If you wish to discard this product, please contact your local authorities, the shop where you bought this
product, your local dealer or sales/service representatives.

Environmental Advice for Users

Users in the EU, Switzerland and Norway


Consumables yield
Please refer to either the User’s Manual for this information or the packaging of the consumable.
Recycled paper
The machine can use recycled paper which is produced in accordance with European standard
EN 12281:2002 or DIN 19309. For products using EP printing technology, the machine can print

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on 64g/m2 paper, which contains less raw materials and represents a significant resource
reduction.
Duplex printing (if applicable)
Duplex printing enables both sides of a sheet of paper to be used. This saves paper and reduces
the size of printed documents so that fewer sheets are used. We recommend that this feature is
enabled whenever you print.
Toner and ink cartridge return program
Toner and ink cartridge for recycling will be accepted free of charge from users in accordance with
local regulations.
For details about the return program, please refer to the Web page below or consult your service
person.
https://www.ricoh-return.com/
Energy efficiency
The amount of electricity a machine consumes depends as much on its specifications as it does on
the way you use it. The machine is designed to allow you to reduce electricity costs by switching to
Ready mode after it prints the last page. If required, it can immediately print again from this mode.
If no additional prints are required and a specified period of time passes, the device switches to an
energy saving mode.
In these modes, the machine consumes less power (watts). If the machine is to print again, it needs
a little longer to return from an energy saving mode than from Ready mode.
For maximum energy savings, we recommend that the default setting for power management is
used.
Products that comply with the Energy Star requirement are always energy efficient.

Note for the Battery and/or Accumulator Symbol (For EU countries only)

In accordance with the Battery Directive 2006/66/EC Article 20 Information for end-users Annex II,
the above symbol is printed on batteries and accumulators.
This symbol means that in the European Union, used batteries and accumulators should be disposed of
separately from your household waste.
In the EU, there are separate collection systems for not only used electrical and electronic products but
also batteries and accumulators.
Please dispose of them correctly at your local community waste collection/recycling centre.

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Important Safety Instructions
Notes on Lamp(s) Inside This Machine

Notes to Users in the State of California

Perchlorate Material - special handling may apply. See: www.dtsc.ca.gov/hazardouswaste/


perchlorate

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ENERGY STAR Program
ENERGY STAR® Program Requirements for Imaging Equipment

The ENERGY STAR® Program Requirements for Imaging Equipment encourage energy conservation
by promoting energy efficient computers and other office equipment.
The program backs the development and dissemination of products that feature energy saving
functions.
It is an open program in which manufacturers participate voluntarily.
Targeted products are computers, monitors, printers, facsimiles, copiers, scanners, and multifunction
devices. Energy Star standards and logos are internationally uniform.

This machine is equipped with the following Energy Saver modes: Energy Saver mode 1 and Energy
Saver mode 2. The machine recovers from Energy Saver mode when it receives a print job, prints a
received fax, or when any key is pressed.
Energy Saver mode 1
This machine automatically enters Energy Saver mode 1 about 30 seconds after the last operation
is completed.
Energy Saver mode 2
This machine automatically enters Energy Saver mode 2 1 minute after the last operation is
completed.
Specifications

Energy Saver mode 1 Power Consumption*1 40 W or less

Default Interval 30 seconds

Recovery Time*1 10 seconds or less

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Energy Saver mode 2 Power Consumption*1 3.9 W or less

Default Interval 1 minute

Recovery Time*1 17 seconds or less

*1 Recovery time and power consumption may differ depending on the conditions and environment of the
machine.
Recycled Paper
We recommend you to use environmentally friendly recycled paper.
Please contact your sales representative for recommended paper.

10
1. Guide to the Machine

Guide to Components
This section introduces the names of the various parts on the front and rear side of the machine and
outlines their functions.

Exterior

1 9

4
5
10
6
7 11
12

CTT069

1. Exposure Glass
Place originals here sheet by sheet.
2. Control Panel
Contains a screen and keys for machine control.
3. Exposure Glass Cover
Open this cover to place originals on the exposure glass.
4. Stop Fences
Raise this fence to prevent paper from falling off.
5. Front Cover
Open this cover to replace consumables or clear a paper jam.

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1. Guide to the Machine

6. Bypass Tray
This tray can hold one sheet of plain paper.
7. Tray 1
This tray can hold up to 150 sheets of plain paper.
8. Power Switch
Use this switch to turn the power on or off.
9. Power Connector
Connect the power cord to the machine here. Insert the other end of the cable into a nearby wall outlet.
10. Rear Cover
Open this cover to deliver sheets face up or remove jammed paper.
11. USB Port
Use this port to connect the machine to a computer using a USB cable.
12. Tray Cover
Attach this cover when you extend the tray.

Interior

CTT065

1. Print Cartridge
A replacement consumable that is required to make prints on paper. It needs to be replaced after
approximately every 1,500 or 2,600 pages printed. For details about replacing the cartridge, see page 55
"Replacing the Print Cartridge".

Control Panel

• The actual control panel may look different from the illustration below, depending on the country of
use.

12
Guide to Components

2
3

10
11
CTT134

1. Original Type Indicator


Displays the original type in three levels.
The original type is indicated by which segment is lit on this indicator.
Upper: Text/Photo
Middle: Text
Lower: Photo
2. Original Type key
Use this key to select the type of original.
3. Density Indicator
Displays the copy density in three levels.
The print density is indicated by which segment is lit on this indicator.
• Left: Lighter than normal
• Middle: Normal density
• Right: Darker than normal

13
1. Guide to the Machine

4. [Density] Key
Use this key to adjust the copy density.
5. [ID Card Copy] Key
Use this key to perform an ID copy.
6. Screen
Shows the number of copies and the error code.
7. [Number of copies] Key
Use this key to change the number of copies.
8. [Stop/Clear] Key
When the machine is online, press this key to cancel an ongoing print job.
9. [Start] Key
Use this key to start copying.
10. Power Indicator
This indicator lights up blue when the machine is turned on. It flashes when a print job is received and while
printing or scanning is in progress.
11. Alert Indicator
This indicator lights up red when the machine runs out of paper or consumables, when the paper settings do
not match the settings specified by the driver, or when other errors occur. It flashes slowly when the machine is
almost out of toner.

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What is Smart Organizing Monitor?

What is Smart Organizing Monitor?


Install this utility on your computer from the included CD-ROM before using it.
Smart Organizing Monitor provides the following functions:
• Displays the status of the machine
Displays paper jam messages and other error messages.
• Paper size and type settings
Displays the settings for paper sizes or types available on this machine.
• Print test and configuration pages
Prints List/Report to check the list of settings for this machine and other information.
• Modify the system settings
Use to change custom paper size settings and other settings on this machine.
• Modify the printer settings
Use to change print settings such as [Error Skip:] and [I/O Time Out:] on this machine.
• Modify the copy settings
Use to change the machine’s copy settings, such as [Reduce / Enlarge:] and bypass tray settings.
For details about basic instructions on how to use Smart Organizing Monitor, see page 51
"Configuring the Machine Using Utilities".

15
1. Guide to the Machine

16
2. Loading Paper

Supported Paper
Paper Size
• A4
• 81/2 " × 11 " (Letter)
• 81/2 " × 14 " (Legal)
• B5
• 51/2 " × 81/2 " (Half Letter)
• 71/4 " × 101/2 " (Executive)
• A5
• A6
• B6
• 16K (197 × 273 mm)
• 16K (195 × 270 mm)
• 16K (184 × 260 mm)
• Custom Paper Size
The following paper sizes are supported as custom paper sizes:
• Width
Tray1: Approximately 100-216 mm (3.9-8.5 inches)
Bypass Tray: Approximately 90-216 mm (3.6-8.5 inches)
• Length
Approximately 148-356 mm (5.8-14 inches)
Paper Type
• Plain Paper (65-99 g/m2 (17-26 lb.))
• Recycled Paper (75-90 g/m2 (20-24 lb.))
• Thin Paper (52-64 g/m2 (14-17 lb.))
• Thick Paper (100-130 g/m2 (26.6-34 lb.))
Paper Capacity
• Tray1
150 sheets
(70 g/m2, 19 lb.)

17
2. Loading Paper

• Bypass Tray
1 sheets
(70 g/m2, 19 lb.)

18
Non-Recommended Paper Types

Non-Recommended Paper Types


Do not use the following types of paper:
• Ink-jet printer paper
• GelJet special paper
• Bent, folded, or creased paper
• Curled or twisted paper
• Wrinkled paper
• Damp paper
• Dirty or damaged paper
• Paper that is dry enough to emit static electricity
• Paper that has already been printed onto, except a preprinted letterhead paper.
Malfunctions are especially likely when using paper printed on by other than a laser printer
(e.g.monochrome and color copiers, ink-jet printers, etc.)
• Special paper, such as thermal paper and carbon paper
• Paper weighing heavier or lighter than the limit
• Paper with windows, holes, perforations, cutouts, or embossing
• Adhesive label paper on which glue or base paper is exposed
• Paper with clips or staples

• When loading paper, take care not to touch the surface of the paper.
• Even if paper is adequate for the machine, poorly stored paper can cause paper misfeeds, print
quality degradation, or malfunctions.

19
2. Loading Paper

Print Area
The diagram below shows the area of the paper that the machine can print on.
From the printer driver

4 4

2
CHZ904

1. Print area
2. Feed direction
3. Approx. 4.2 mm (0.2 inches)
4. Approx. 4.2 mm (0.2 inches)

• The print area may vary depending on the paper size and printer driver settings.
• To adjust the print position, specify [Tray1: Registration] or [Bypass Tray: Registration] on the
[System] tab in Smart Organizing Monitor.

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Print Area

Copier function

4 4

2
CHZ904

1. Print area
2. Feed direction
3. Approx. 4 mm (0.2 inches)
4. Approx. 3 mm (0.1 inches)

• The print area may vary depending on the paper size.

21
2. Loading Paper

Loading Paper
Load a stack of paper for printing in the input tray.

• When loading paper, be sure to configure the paper size and paper type for the bypass tray and
Tray 1. When printing a document, specify the paper size and paper type and select the paper
tray in the printer driver so that the settings configured when paper is loaded can be used for
printing.
• If you print test pages or copy when the bypass tray is loaded, the paper in the bypass tray is fed
first.
• Do not load paper in the bypass tray when the machine is warming up.
• Do not load paper in the bypass tray when Energy Saver mode is enabled.

Loading Paper into Tray 1

1. Pull Tray 1 out slowly, and then remove it using both hands.

CTT062

Place the tray on a flat surface.


2. Pinch the clips on the side paper guides and slide them to match the standard size.

CTT073

22
Loading Paper

3. Pinch the end paper guide and slide it inward to match the standard size.

CTT074

4. Fan the paper before loading it in the tray.


5. Load the new paper stack print side down.
Make sure paper is not stacked higher than the upper limit marked inside the tray.

CTT075

6. Carefully push Tray 1 straight into the machine.

CTT029

To avoid paper jams, make sure the tray is securely inserted.


To deliver the sheets face up, open the rear cover.

23
2. Loading Paper

CTT094

Extending Tray 1 to load paper

1. Pull Tray 1 out slowly, and then remove it using both hands.
2. Release the extender locks on both sides of the tray, and then pull out the extender.

CTT077

Make sure the extender's inner surface and the scale are aligned.
You can adjust the length of the extender in three steps. When using A4 or Letter size paper, adjust
the length to the position indicated by the mark " " in the tray.
3. Pull out the extender and lock it.

CTT076

4. Follow Steps 2 to 6 in "Loading Paper into Tray 1".

24
Loading Paper

5. Attach the tray cover.

CTT095

• Legal paper or custom-size paper longer than A4 must be loaded without attaching the
tray cover.

Loading Paper into Bypass Tray

1. Open the bypass tray.

CTT063

2. Slide the side guides outward, load paper with the print side up, and then push in until it
stops against the machine.

CTT032

25
2. Loading Paper

3. Adjust the side guides to the paper width.

CTT033

To deliver the sheets face up, open the rear cover.

CTT094

Specifying Paper Type and Paper Size Using Smart Organizing Monitor

The procedure in this section is an example based on Windows 7. The actual procedure may vary
depending on the operating system you are using.

Specifying the paper type and paper size

1. On the [Start] menu, click [All Programs].


2. Click [Smart Organizing Monitor for SP xxx Series].
3. Click [Smart Organizing Monitor for SP xxx Series Status].
4. If the machine you are using is not selected, click [Select Device...], and then select the
machine's model.
5. Click [OK].
6. On the [Status] tab, click [Change...].
To specify the type and size of paper in the bypass tray, click [Printer Configuration] on the [User
Tool] tab, and then click the [Copy] tab.

26
Loading Paper

7. Select the paper type and paper size, and then click [OK].
8. Click [Close].

Changing the custom paper size

1. On the [Start] menu, click [All Programs].


2. Click [Smart Organizing Monitor for SP xxx Series].
3. Click [Smart Organizing Monitor for SP xxx Series Status].
4. If the machine you are using is not selected, click [Select Device...], and then select the
machine's model.
5. Click [OK].
6. On the [User Tool] tab, click [Printer Configuration].
7. On the [System] tab, select [mm] or [inch] in the [Measurement Unit:] list.
To specify the size of paper in the bypass tray, click the [Copy] tab, and then select [mm] or [inch]
in the [Measurement Unit:] list.
8. In the [Horizontal: (100 to 216 mm)] box, enter the width.
To specify the size of paper in the bypass tray, enter its width in the [Horizontal: (90 to 216 mm)]
box.
9. In the [Vertical: (148 to 356 mm)] box, enter the length.
10. Click [OK].
11. Click [Close].

27
2. Loading Paper

Placing Originals
This section describes the types of originals you use set and how to place them.

About Originals

Recommended size of originals


Exposure glass
• Up to 216 mm (8.5 ") in width, up to 297 mm (11.7 ") in length

Unscannable image area

Even if you correctly place originals, margins of a few millimeters on all four sides of the original may not
be scanned.
Margins when using exposure glass

CHZ916

Copier
1. Approx. 4.1 mm (0.2 inches)
2. Approx. 3 mm (0.1 inches)
3. Approx. 4 mm (0.2 inches)

28
Placing Originals

Placing Originals on the Exposure Glass

• Do not place originals until all correction fluid or toner becomes completely dry. Doing so may
create marks on the exposure glass that will appear on copies.

1. Lift the exposure glass cover.


2. Place the original face down on the exposure glass. The original should be aligned to the
rear left corner.

CTT023

3. Lower the exposure glass cover.


Hold down the cover with your hands when using thick, folded, or bound originals and when the
cover cannot be lowered completely.

29
2. Loading Paper

30
3. Printing Documents

Basic Operation
Use the printer driver to print a document from your computer.

1. After creating a document, open the [Printing Preferences] dialog box in the document's
native application.

2. Change any print settings if necessary.


The following print settings can be specified using the printer driver:
• Printing multiple pages on a sheet
• Splitting a single page across multiple sheets
• Printing on both sides of sheets
• Not having blank pages printed
• Having prints sorted
• Saving printer driver settings as a file
• Recalling and deleting saved printer properties settings
• Printing on a custom size paper
• Printing a large paper size document on smaller size paper
• Reducing and enlarging a document size
• Changing the print resolution
• Saving on toner when printing
• Changing the dithering pattern
• Having text stamped on prints
For details about each setting items, click [Help].

31
3. Printing Documents

3. When setting changes are completed, click [OK].


4. Print the document using the print function in the document's native application.

• If a paper jam occurs, printing stops halfway. Open the front cover, remove the print cartridge, and
then remove the jammed paper. If the paper cannot be removed in this way, remove it by opening
the fusing cover. Printing will resume automatically once the cover is closed.

Printing on Both Sides of Sheets

• This function cannot be available with the bypass tray.

1. After creating a document, open the [Printing Preferences] dialog box in the document's
native application.
2. On the [Setup] tab, in the [Duplex:] list box, select how you want to open the bound
output.
3. After making any additional settings, click [OK].
4. Start printing.
The machine prints only the one sides of pages first, and then displays on Smart Organizing
Monitor screen a message to reload the outputs turned over.
5. Take out all of the prints from the output tray and place them in Tray 1.
To print on the reverse side of the prints, turn them over so that the blank side faces down and
place them in Tray 1.
Portrait

CTT009

32
Basic Operation

Landscape

CTT010

6. Press the [Start] key.

• If the rear cover is open, the paper is delivered face up from the rear. Rearrange the printed sheets
in the correct order.

Canceling a Print Job

You can cancel print jobs using either the machine's control panel or your computer, depending on the
status of the job.

Canceling a print job before printing has started

1. Double-click the printer icon on the task tray of your computer.


2. Select the print job you want to cancel, click the [Document] menu, and then click
[Cancel].

• If you cancel a print job that has already been processed, printing may continue for a few pages
before being canceled.
• It may take a while to cancel a large print job.

33
3. Printing Documents

Canceling a print job while printing

1. Press the [Stop/Clear] key.

CTT118

34
If a Paper Mismatch Occurs

If a Paper Mismatch Occurs


If the paper size or type does not match the print job's settings, the machine reports an error. There are
two ways to resolve this error:
Continue printing using mismatched paper
Use the form-feed function to ignore the error and print using mismatched paper.
Reset the print job
Cancel printing.

Continuing Printing Using Mismatched Paper

If the paper is too small for the print job, the printed image will be cropped.

1. If the error code is displayed, press the [Start] key.

CTT120

Resetting the Print Job

1. If the error code is displayed, press the [Stop/Clear] key.

CTT118

35
3. Printing Documents

36
4. Copying Originals

Basic Operation

• If you print test pages or copy when the bypass tray is loaded, the paper in the bypass tray is fed
first.

1. Place the original on the exposure glass.


2. To print multiple copies, press the [Number of copies] key until the number of copies you
want to print is displayed.

CTT119

Holding down the [Number of copies] key increases the number in increments of 10.
3. Press the [Start] key.

CTT120

• If a paper jam occurs, printing stops halfway. Open the front cover, remove the print cartridge, and
then remove the jammed paper. If the paper cannot be removed in this way, remove it by opening
the fusing cover. Printing will resume automatically once the cover is closed.

37
4. Copying Originals

Canceling a Copy

If copying is canceled while the machine is scanning the original, copying is canceled immediately and
there is no printout.
If copying is canceled during printing, the photocopy process is canceled after the current page has
been printed out.

1. Press the [Stop/Clear] key.

CTT118

38
Making Enlarged or Reduced Copies

Making Enlarged or Reduced Copies


There are two ways to set the scaling ratio: using a preset ratio or manually specifying a customized
ratio.
Preset ratio

CES103

(mainly Europe and Asia)


50%, 71% A4 A5, 82% B5 JIS A5, 93%, 122% A5 B5 JIS, 141% A5 A4, 200%
(mainly North America)
50%, 65% LT HLT, 78% LG LT, 93%, 129% HLT LT, 155% HLT LG, 200%
Custom ratio

CES106

25% to 400% in 1% increments.

Specifying Reduce/Enlarge

Use this procedure to specify the reduction or enlargement ratio for the current job from Smart
Organizing Monitor.
The procedure in this section is an example based on Windows 7. The actual procedure may vary
depending on the operating system you are using.

1. On the [Start] menu, click [All Programs].


2. Click [Smart Organizing Monitor for SP xxx Series].
3. Click [Smart Organizing Monitor for SP xxx Series Status].

39
4. Copying Originals

4. If the machine you are using is not selected, click [Select Device...], and then select the
machine's model.
5. Click [OK].
6. On the [User Tool] tab, click [Printer Configuration].
7. On the [Copy] tab, select the ratio in the [Reduce / Enlarge:] list.
If [Zoom: (25 to 400%)] has been selected, enter the ratio.
8. Click [OK].
9. Click [Close].

40
Copying Both Sides of an ID Card onto One Side of Paper

Copying Both Sides of an ID Card onto One


Side of Paper
This section describes how to copy the front and back sides of an ID card or other small documents onto
either side of a sheet of paper.
When copying onto A4 paper, you can copy documents that are smaller than A5. Likewise, when
copying onto Letter size paper, you can copy documents that are smaller than Half Letter size.

• To use this function, the paper size used for printing copies must be set to A6, A5, A4, Half Letter or
Letter.

CES165

Copying an ID Card

1. Press the [ID Card Copy] key.

CTT121

41
4. Copying Originals

2. To print multiple copies, press the [Number of copies] key until the number of copies you
want is displayed.

CTT119

3. Place the original front side down with the top to the rear of the machine on the exposure
glass.

CTT169

The location to place the original depends on the paper size.


Position the card so that it is centered at the intersection. (The same position applies to both the front
and back of the ID card.)

42
Copying Both Sides of an ID Card onto One Side of Paper

HLT LT

A6

HLT

A5
Half Letter
LT

A4
Letter

CTT206

4. Press the [Start] key.

CTT120

5. Within 30 seconds, place the original back side down with the top to the rear of the
machine on the exposure glass, and then press the [Start] key.

43
4. Copying Originals

Specifying the Scan Settings


This section describes how to specify image density and scan quality for the current job.

Adjusting Image Density

There are three image density levels. The higher the density level, the darker the printout.

1. Press the [Density] key until the density level you want is displayed.

CTT122

The print density is indicated by which segment is lit on this indicator.


• Left: Lighter than normal
• Middle: Normal density
• Right: Darker than normal

Selecting the Document Type According to Original

There are three document types:


Text
Select this when the original contains only text and no photographs or images.
Photo
Select this when the original contains only photographs or images. Use this mode for the following
types of original:
• Photographs
• Pages that are entirely or mainly composed of photographs or images, such as magazine
pages.
Text/Photo
Select this when the original contains both text and photographs or images.

44
Specifying the Scan Settings

Specifying the Original Type

1. Continue to press the Original Type key until the indicator next to the appropriate original
type lights up.

CTT123

45
4. Copying Originals

46
5. Scanning Originals

Scanning from a Computer


Scanning from a computer (TWAIN scanning and WIA scanning) allows you to operate the machine
from your computer and scan originals into your computer directly.

CTT174

1. Your Computer (TWAIN driver already installed)


Instruct the machine to start scanning the original that is set on the machine.
2. This Machine
The original that is set on the machine is scanned, and its data is sent to a client computer.

Using TWAIN scanner

This section describes the preparations and procedure for using the TWAIN scanner.

• To use the TWAIN scanner, you must install the TWAIN driver, which is on the supplied CD-ROM.
• To use the TWAIN scanner, a TWAIN-compliant application must be installed.
To use the machine as a TWAIN scanner, first do the following:
• Install the TWAIN driver.
• Install a TWAIN-compliant application.

TWAIN Scanning

TWAIN scanning is possible if your computer is running a TWAIN-compatible application.

1. Place the original.


2. Open the properties dialog box for this machine using a TWAIN-compatible application.
3. Configure the scan settings as required, and then click [Scan].

47
5. Scanning Originals

Settings you can configure in the TWAIN dialog box

1
2 6

3 7

CTT177

1. Select Mode
Up to ten scan settings can be saved. The default value is applied when [Default] is selected.
2. Scan Mode:
Select from [Full Color], [Grayscale], [Photo], [Text], or [Text/Photo].
3. Resolution:
Select a resolution from the list.
If [Text], [Text/Photo], or [Photo] is selected in [Scan Mode:], the scan resolution cannot be set 1200 dpi ×
1200 dpi or higher.
4. Original Size:
Select the scanning size. If you select [Custom Size...], enter the scanning size directly in the edit box.
5. Interface Type...
You can select the type of interface.
6. Original Type
According to your original, select a setting from the list of options detailed below.
• [Standard] (Auto change to Full color, 200dpi × 200dpi)
• [Photo] (Auto change to Full color, 600dpi × 600dpi)
• [Filing] (Auto change to Text, 200dpi × 200dpi)
• [OCR] (Auto change to Text, 400dpi × 400dpi)

48
Scanning from a Computer

7. Original Scan Method


Specify the method to scan originals.
8. Image Quality Adjustment
You can adjust the image quality. The scan settings that can be adjusted are as follow: Rotation, Brightness/
Contrast, Sharpness, Curves, Levels, Color Balance, and Hue/Saturation. When [Auto] is selected, the default
values will be applied to all settings. When [Manual] is selected, all settings can be adjusted as required.

• For details, see the TWAIN driver help.

Basic Operation for WIA Scanning

1. Place the original.


2. On the [Start] menu, click [Devices and Printers].
3. Right-click the icon of the printer model you want to use, and then click [Start scan].
4. Configure the scan settings as required, and then click [Scan].
5. Click [Import].

49
5. Scanning Originals

50
6. Configuring the Machine Using
Utilities

Using Smart Organizing Monitor

• To use Smart Organizing Monitor, install the printer driver.

Checking the Status Information

1 3

CTT132

1. Image area
Displays the status of this machine with an icon.
2. Status area
• Paper Size
Displays the paper size configured on the machine.
• Paper Type
Displays the paper type configured on the machine.
• Toner
The remaining toner level is displayed in ten levels.
• Counter

51
6. Configuring the Machine Using Utilities

Displays the number of pages that have been printed by the machine.
3. Select Device area
Displays the name of the selected model.
4. Message area
Displays the status of this machine with a message.
For details about error messages, see page 76 "Error and Status Messages Appear on the Smart
Organizing Monitor".

Configuring the Machine Settings

Smart Organizing Monitor is used to modify the machine’s settings.

1. On the [Start] menu, click [All Programs].


2. Click [Smart Organizing Monitor for SP xxx Series].
3. Click [Smart Organizing Monitor for SP xxx Series Status].
4. If the machine you are using is not selected, click [Select Device...], and then select the
machine's model.
5. Click [OK].
6. On the [User Tool] tab, click [Printer Configuration].
7. Change the settings if necessary.
8. Click [OK].
9. Click [Close].

Tab Settings

This section provides a tab-by-tab overview of the machine settings that can be modified using Smart
Organizing Monitor. For more information on each setting item, see the Smart Organizing Monitor
Help.
System tab
• Register custom paper sizes.
• Adjust the printing position or density to improve the printing quality when printed results are
not satisfactory.
• Enable or disable Energy Saver Mode, and specify the amount of time that will elapse before
switching to it.
• Update the machine firmware.

52
Using Smart Organizing Monitor

Printer tab
• Configure how the machine behaves when its paper size and/or type settings do not match
those of the printer driver.
• Specify the period of time the machine waits if it fails to receive a print job.
Copy tab
• Configure toner-saving settings.
• Configure scaling settings.
• You can specify the bypass tray paper size and/or type.

Printing the Configuration Page

• When printing the test page, set the paper size to A4 or Letter. When printing other reports, set the
paper size to A4, Letter, or Legal.

1. On the [Start] menu, click [All Programs].


2. Click [Smart Organizing Monitor for SP xxx Series].
3. Click [Smart Organizing Monitor for SP xxx Series Status].
4. If the machine you are using is not selected, click [Select Device...], and then select the
machine's model.
5. Click [OK].
6. On the [User Tool] tab, select [Test Page] or [Configuration Page] in the [List / Test:] list.
7. Click [Print].

Updating the Firmware

• In no event shall the company be held liable to customers for damages of any kind resulting from
use or loss of use of this software.
• The company shall also not be held liable for any disputes between the customer and third parties
resulting from any use or loss of use of this software.
• To make sure that a firmware update has successfully completed, print the configuration page
before and after the update.
• Make sure to never disconnect the USB cable during a firmware update.
• Disconnect any unnecessary cables from the machine when running a firmware update.

53
6. Configuring the Machine Using Utilities

• If necessary, modify power management settings on your computer in advance so that the
computer will not enter standby or sleep mode during a firmware update.
• Download the firmware from the manufacturer's Web site.
To update the firmware, use the Smart Organizing Monitor from Windows.

1. On the [Start] menu, click [All Programs].


2. Click [Smart Organizing Monitor for SP xxx Series].
3. Click [Smart Organizing Monitor for SP xxx Series Status].
4. If the machine you are using is not selected, click [Select Device...], and then select the
machine's model.
5. Click [OK].
6. On the [User Tool] tab, click [Printer Configuration].
7. On the [System] tab, click [Printer Firmware Update...].
8. Click [OK].
9. Specify the location of the DWN file, and then click [Open].
10. After a message is displayed on the Smart Organizing Monitor to indicate that the
firmware update has completed, turn the machine's power Off and then On again.

54
7. Maintaining the Machine

Replacing the Print Cartridge

• Store print cartridges in a cool dark place.


• Actual printable numbers vary depending on image volume and density, number of pages printed
at a time, paper type and size, and environmental conditions such as temperature and humidity.
Toner quality degrades over time.
• For good print quality, the manufacturer recommends that you use genuine toner from the
manufacturer.
• The manufacturer shall not be responsible for any damage or expense that might result from the use
of parts other than genuine parts from the manufacturer with your office products.

1. Open the front cover, and then carefully lower it.


2. Carefully pull out the print cartridge horizontally, holding its center.

CTT045

3. Take the new print cartridge out of the box, and then take it out of the plastic bag.
4. Hold the print cartridge and shake it from side to side five or six times.
Shake the print cartridge horizontally in the direction. The first few printed pages may appear
blurred or smeared if the cartridge has not been shaken properly.

55
7. Maintaining the Machine

5. Slide the print cartridge in horizontally, and then slowly push it in all the way. Finally,
push the cartridge down until it clicks into place.

CTT048

6. Carefully push up the front cover until it closes.

56
Cautions When Cleaning

Cautions When Cleaning


Clean the machine periodically to maintain high print quality.
Dry wipe the exterior with a soft cloth. If dry wiping is not sufficient, wipe with a soft, damp cloth that has
been wrung out thoroughly. If you still cannot remove the stain or grime, use a neutral detergent, wipe
over the area with a thoroughly-wrung damp cloth, and then dry wipe the area and allow it to dry.

• To avoid deformation, discoloration, or cracking, do not use volatile chemicals, such as benzine
and thinner, or spray insecticide on the machine.
• If there is dust or grime inside the machine, wipe with a clean, dry cloth.
• You must disconnect the plug from the wall outlet at least once a year. Clean away any dust and
grime from the plug and outlet before reconnecting. Accumulated dust and grime pose a fire
hazard.
• Do not allow paper clips, staples, or other small objects to fall inside the machine.

57
7. Maintaining the Machine

Cleaning the Inside of the Machine


1. Open the front cover, and then carefully lower it.
2. Carefully pull out the print cartridge horizontally, holding its center.

CTT045

3. Use a cloth to wipe the inside of the machine toward and away from yourself.

CTT176

Wipe carefully so as not to touch any protrusions inside the machine.


4. Slide the print cartridge in horizontally, and then slowly push it in all the way. Finally,
push the cartridge down until it clicks into place.

CTT048

5. Carefully push up the front cover until it closes.

58
Cleaning the Exposure Glass

Cleaning the Exposure Glass


1. Lift the exposure glass cover.
Be careful not to hold the input tray when lifting the exposure glass cover, for the tray might be
damaged.
2. Clean the parts indicated with arrows with a soft damp cloth and then wipe the same
parts with a dry cloth to remove any remaining moisture.

CTT025

59
7. Maintaining the Machine

60
8. Troubleshooting

Common Problems
This section describes how to troubleshoot common problems that may occur while operating the
machine.

Problem Possible cause Solution

• Make sure that the power


plug is firmly inserted into
the wall outlet.
The power cord is not
The machine does not turn on. • Make sure that the wall
connected properly.
outlet is not defective by
connecting another
working device.

The USB cable is not connected


Pages are not printed. Reconnect the USB cable.
correctly.

The consumable is not properly Check that the consumable is


Strange noise is heard.
installed. properly installed.

• If any of these problems persist, turn off the power, pull out the power cord, and contact your sales
or service representative.

61
8. Troubleshooting

Paper Feed Problems


If the machine is operating but paper will not feed or paper jams occur frequently, check the condition of
the machine and paper.

Problem Solution

• Use supported types of paper. See page 17 "Supported


Paper".
• Load paper correctly, making sure that the paper guides
are properly adjusted. See page 22 "Loading Paper".
Paper does not feed smoothly.
• If the paper is curled, straighten the paper.
• Take out the paper from tray and fan it well. Then,
reverse the top and bottom of the paper, and put it in the
tray.

• If there are gaps between the paper and the paper


guides, adjust the paper guides to remove the gaps.
• Avoid printing on both sides of paper when printing
images that contain large areas of solid color, which
Paper jams occur frequently. consume a lot of toner.
• Use supported types of paper. See page 17 "Supported
Paper".
• Load paper only as high as the upper limit markings on
the paper guide.

• Fan the paper well before loading. Also make sure that
the edges are even by tapping the stack on a flat surface
such as a desk.
• Make sure that the paper guides are in the right position.
• Use supported types of paper. See page 17 "Supported
Multiple sheets of paper are fed at Paper".
one time.
• Load paper only as high as the upper limit markings on
the paper guide.
• Check that paper was not added while there was still
some left in the tray.
Only add paper when there is none left in the tray.

62
Paper Feed Problems

Problem Solution

• Paper is damp. Use paper that has been stored properly.


• Paper is too thin. See page 17 "Supported Paper".
Paper gets wrinkles.
• If there are gaps between the paper and the paper
guides, adjust the paper guides to remove the gaps.

• Load the paper upside down in the input tray.


The printed paper is curled.
• Paper is damp. Use paper that has been stored properly.

Images are printed diagonally to the


pages.

If there are gaps between the paper and the paper guides,
adjust the paper guides to remove the gaps.

CER091

Removing Printing Jams

• Jammed paper may be covered in toner. Be careful not to get toner on your hands or clothes.
• Toner on prints made immediately after clearing a paper jam may be insufficiently fused and can
smudge. Make test prints until smudges no longer appear.
• Do not forcefully remove jammed paper, as it may tear. Torn pieces remaining inside the machine
will cause further jams and possibly damage the machine.
• Paper jams can cause pages to be lost. Check your print job for missing pages and reprint any
pages that did not print out.
• Depending on how the paper is jammed, it may eject automatically by opening and closing the
front cover and turning the power off and then back on twice in a row.

63
8. Troubleshooting

Removing Jammed Paper from Tray 1

1. Pull Tray 1 halfway out, and check for jammed paper. If there is jammed paper, remove it
carefully.

CTT030

2. Carefully slide Tray 1 back in until it stops.


3. Open the front cover, and then carefully lower it.

CTT054

4. Carefully pull out the print cartridge horizontally, holding its center.

CTT045

• Do not shake the removed print cartridge. Doing so can cause remaining toner to leak.
• Place the print cartridge on paper or similar material to avoid dirtying your workspace.

64
Paper Feed Problems

5. Lifting the guide plate, remove the jammed paper carefully.

CTT046

6. Slide the print cartridge in horizontally, and then slowly push it in all the way. Finally,
push the cartridge down until it clicks into place.

CTT048

7. Carefully push up the front cover until it closes.

CTT055

If the error display continues to appear, perform the procedure described in "Opening the Rear
Cover to Remove Jammed Paper".

65
8. Troubleshooting

Removing Jammed Paper from the Bypass Tray

• Since the temperature around the guide is high, wait for it to cool before checking for jammed
paper.

1. If paper is jammed in the bypass tray input area, remove the jammed paper carefully.

CTT034

2. Close the bypass tray.


3. Follow Steps 3 to 7 in "Removing Jammed Paper from Tray 1".
If the error display continues to appear, perform the procedure described in "Opening the Rear
Cover to Remove Jammed Paper".

Opening the Rear Cover to Remove Jammed Paper

• Since the temperature around the guide is high, wait for it to cool before checking for jammed
paper.

1. Open the rear cover.

CTT041

66
Paper Feed Problems

2. Open the fusing cover.

CTT079

3. Push the levers on the sides down with your thumbs.

CTT080

4. Remove the jammed paper carefully.

CTT066

5. Push the levers on the sides up with your thumbs.


6. Close the fusing cover.

67
8. Troubleshooting

7. Close the rear cover.

CTT044

68
Print Quality Problems

Print Quality Problems


Checking the Condition of the Machine

If there is a problem with the quality of printing, first check the condition of the machine.

Possible Cause Solution

There is a problem with the Make sure that the machine is on a level surface. Place the
machine's location. machine where it will not be subject to vibration or shock.

Make sure that the paper being used is supported by the


Unsupported types of paper is used.
machine. See page 17 "Supported Paper".

Make sure that the paper type setting of the printer driver
The paper type setting is incorrect. matches the type of paper loaded. See page 17 "Supported
Paper".

Non-genuine print cartridges reduce print quality and can


A non-genuine print cartridges is
cause malfunctions. Use genuine print cartridges only. See
being used.
page 81 "Consumables".

Print cartridges should be opened before their expiration date


An old print cartridges is being used.
and used within six months of being opened.

See page 55 "Maintaining the Machine", and clean the


The machine is dirty.
machine as required.

69
8. Troubleshooting

Printer Problems
Problem Solution

If an error occurs when printing, change the computer or


printer driver settings.
• Check the printer icon name does not exceed 32
alphanumeric characters. If it does, shorten it.
An error occurs. • Check whether other applications are operating.
Close any other applications, as they may be interfering
with printing. If the problem is not resolved, close
unneeded processes too.
• Check that the latest printer driver is being used.

• Set I/O Timeout to a larger value than the current


A print job is canceled.
settings.

• Processing time depends on data volume. High volume


There is considerable delay between data, such as graphics-heavy documents, take longer to
the print start command and actual process. Wait for a while.
printing. • To speed up printing, reduce the printing resolution using
the printer driver.

• Paper is damp. Use paper that has been stored properly.


See page 17 "Supported Paper".
• If you enable [Toner Save:], printing is generally less
The whole printout is blurred. dense.
• Condensation may have collected. If rapid change in
temperature or humidity occurs, use this machine only
after it has acclimatized.

Cannot print properly when using a


certain application, or cannot print
image data properly. • Change the print quality settings.
Some characters are printed faintly
or not printed.

Adjust the print position by specifying [Tray1: Registration] or


The print position is misaligned. [Bypass Tray: Registration] on the [System] tab in Smart
Organizing Monitor.

70
Printer Problems

Print Positions Do Not Match Display Positions

If the position of items on the printed page differs from the position displayed on the computer screen,
the cause may be one of the following.

Possible Cause Solution

Check that the page layout settings are properly


Page layout settings are not configured properly.
configured in the application.

The paper size setting does not match the paper Check whether the paper size specified on the
loaded. printer driver matches that of the loaded paper.

71
8. Troubleshooting

Copier Problems
Problem Solution

The original was placed with the front and back reversed.
Photocopied paper is blank.
See page 28 "Placing Originals".

Copied pages are too dark or too


Adjust the image density.
light.

Copied pages do not look the same


Select the correct scan mode according to the type of original.
as the originals.

The original may have stuck to the exposure glass due to high
humidity.
Black spots appear when
photocopying a photographic print. Place the original on the exposure glass, and then place two
or three sheets of white paper on top of it. Leave the exposure
glass cover open when copying.

A moire pattern is produced.


The original probably has heavily lined or dotted areas.
Switching the setting for image quality between [Photo] and
[Text/Photo] may eliminate the moire pattern.

• Image density is too high.


Adjust the image density.
• Toner on the printed surface is not dry.
Do not touch printed surfaces immediately after copying.
Photocopied paper is dirty. Remove freshly printed sheets one by one, taking care
not to touch printed areas.
• The scanning part is dirty.
• Before placing originals on the exposure glass, make
sure that toner or correction fluid is dry.

When copying from the exposure Place the original copy side down, making sure that it is
glass, the print area of the copy is aligned to the rear left corner and pressed flat against the
out of alignment with the original. exposure glass.

The paper size setting does not Check whether the paper size specified on the machine
match the paper loaded. matches that of the loaded paper.

72
Scanner Problems

Scanner Problems
Problem Solution

• The scanning part is dirty.


The scanned image is dirty. • Before placing originals on the exposure glass, make
sure that toner or correction fluid is dry.

The scanned image is distorted or The original was moved during scanning. Do not move the
out of position. original during scanning.

The original was placed upside down. Place the original in the
The scanned image is upside down.
correct orientation. See page 28 "Placing Originals".

The scanned image is blank. The original was placed with the front and back reversed.

The scanned image is too dark or


Adjust the image density.
too light.

73
8. Troubleshooting

Error and Status Indicate on the Control Panel


Codes on the Screen

• If "C", "c", or "r" appears, contact your sales or service representative.

Code Causes Solutions

A paper jam has occurred in the Remove the jammed paper. See page 62
E0
machine. "Paper Feed Problems".

Load paper into Tray 1. See page 22


E1 Tray 1 has run out of paper.
"Loading Paper".

Close the front cover or fusing cover


E3 The front cover or fusing cover is open.
completely.

Load paper into the bypass tray. See page 22


E4 The bypass tray has run out of paper.
"Loading Paper".

An appropriate size paper for printing


E5 Load the appropriate size paper.
Report is not loaded.

The print cartridge has not been Reinstall the print cartridge. See page 55
E6
installed. "Replacing the Print Cartridge".

Replace the print cartridge. See page 55


E7 The machine has run out of the toner.
"Replacing the Print Cartridge".

E8 The print cartridge is almost empty. Prepare a new print cartridge.

The paper for ID Card copy is not


E9 Load the appropriate size paper.
loaded.

If paper is loaded in the bypass tray


e2 when printing with the paper fed from Remove the paper loaded in the bypass tray.
Tray 1, you cannot print.

The specified paper size of the file does


Press the [Start] key to begin printing, or press
P1 not match that of the paper loaded in
the [Stop/Clear] key to cancel the job.
Tray 1.

74
Error and Status Indicate on the Control Panel

Code Causes Solutions

The specified paper type of the file does


Press the [Start] key to begin printing, or press
P2 not match that of the paper loaded in
the [Stop/Clear] key to cancel the job.
Tray 1.

The specified paper size of the file does


Press the [Start] key to begin printing, or press
P3 not match that of the paper loaded in
the [Stop/Clear] key to cancel the job.
the bypass tray.

75
8. Troubleshooting

Error and Status Messages Appear on the


Smart Organizing Monitor
Message Causes Solutions

• The power cable of the


machine is not plugged in. • Check the printer power cord.
Printer Power Off
• The power of the machine • Check the printer power switch is on.
(Communication
is not turned ON. • Check the USB cable is properly
Error)
• The USB cable is not connected.
connected.

Load paper into Tray 1. See page 22


Out of Paper: Tray 1 Tray 1 has run out of paper.
"Loading Paper".

Out of Paper: Bypass The bypass tray has run out of Load paper into the bypass tray. See
Tray paper. page 22 "Loading Paper".

Misfeed: Inner/ A paper jam has occurred in the Remove the jammed paper. See page 62
Outer machine. "Paper Feed Problems".

For details about specifying the paper size


The paper size specified on the
setting on the machine, see page 22
machine and the size specified
Paper Size Mismatch "Loading Paper". For details about
in the printer driver do not
changing the paper size setting in the
match.
printer driver, see the printer driver Help.

For details about changing the paper type


The paper type specified on the
setting of the machine, see page 22
Paper Type machine and the type specified
"Loading Paper". For details about
Mismatch in the printer driver do not
changing the paper type setting in the
match.
printer driver, see the printer driver Help.

The print cartridge is almost


Toner Almost Empty Prepare a new print cartridge.
empty.

The machine has run out of the Replace the print cartridge. See page 55
Out of Toner
toner. "Replacing the Print Cartridge".

Select [600 x 600 dpi] in [Resolution:] to


The data is too large or
Memory Overflow reduce the size of data. For details, see the
complex to print.
printer driver Help.

76
Error and Status Messages Appear on the Smart Organizing Monitor

Message Causes Solutions

Print Cartridge Not The print cartridge has not been Reinstall the print cartridge. See page 55
Detected installed. "Replacing the Print Cartridge".

77
8. Troubleshooting

78
9. Appendix

Notes About the Toner


• Proper operation cannot be guaranteed if any third-party toner is used.
• Depending on printing conditions, there are cases where the printer cannot print the number of
sheets indicated in the specifications.

79
9. Appendix

Moving and Transporting the Machine


This section provides cautions that you must follow when moving the machine both short and long
distances.
Repack the machine in its original packing materials when moving it over a long distance.

• Be sure to disconnect all cables from the machine before transporting it.
• The machine is a precision piece of machinery. Be sure to handle it carefully when moving it.
• Make sure to move the machine horizontally. Take extra caution when carrying the machine up or
down stairs.
• Do not remove the print cartridge when moving the machine.
• Be sure to hold the machine level while carrying it. To prevent toner from spilling, move the
machine carefully.

1. Be sure to check the following points:


• The power switch is turned off.
• The power cord is unplugged from the wall outlet.
• All other cables are unplugged from the machine.
2. Lift the machine using the inset grips on both sides of the machine, and then move it
horizontally to the place where you want to use it.

• To move the machine over a long distance, pack it well. Take care not to tip or tilt the machine
during transit.
• Toner might spill inside the machine if the machine is not kept level during transit.
• For more information about moving the machine, contact your sales or service representative.

Disposal

Ask your sales or service representative for information about correct disposal of this machine.

Where to Inquire

Contact your sales or service representative for further information about the topics included in this
manual or to inquire about other topics not included in this manual.

80
Consumables

Consumables
Print Cartridge

Print cartridge Average printable number of pages per cartridge *1

Black 1,500 pages, 2,600 pages

*1 The printable number of pages is based on pages that are compliant with ISO/IEC 19752 with the image
density set as the factory default. ISO/IEC 19752 is an international standard for measurement of printable
pages, set by the International Organization for Standardization.

• Unless a print cartridges is replaced before toner runs out, printing will become impossible. To
facilitate cartridge replacement, we recommend you purchase and store extra print cartridges.
• The actual number of printable pages varies depending on the image volume and density, number
of pages printed at a time, paper type and paper size used, and environmental conditions such as
temperature and humidity.
• Print cartridges may need to be changed sooner than indicated above due to deterioration over
the period of use.
• Print cartridges are not covered by warranty. However, if there is a problem, contact the store
where you purchased them.
• The supplied print cartridge can print approximately 700 pages.
• This machine periodically performs cleaning. During cleaning, toner will be used to maintain print
quality.

81
9. Appendix

Specifications of the Machine


This section lists the machine's specifications.

General Function Specifications

Configuration
Desktop
Print process
Laser electrostatic transfer
Maximum paper size for scanning using the exposure glass
216 mm × 297 mm (8.5 × 11.7 inches)
Maximum paper size for printing
216 mm × 356 mm (8.5 × 14 inches)
Warm-up time
Less than 25 seconds (23 °C, 71.6 °F)
Paper sizes
A4, 81/2 " × 11 " (Letter), 81/2 " × 14 " (Legal), B5, 51/2 " × 81/2 " (Half Letter), 71/4 " × 101/2
" (Executive), A5, A6, B6, 16K (197 × 273 mm), 16K (195 × 270 mm), 16K (184 × 260 mm),
Custom Paper Size

• The following paper sizes are supported as custom paper sizes:


• Width
Tray1: Approximately 100-216 mm (3.9-8.5 inches)
Bypass Tray: Approximately 90-216 mm (3.6-8.5 inches)
• Length
Approximately 148-356 mm (5.8-14 inches)
Paper type
Plain Paper (65- 99 g/m2 (17-26 lb.)), Recycled Paper (75-90 g/m2 (20-24 lb.)), Thin Paper
(52-64 g/m2 (14-17 lb.)), Thick Paper (100-130 g/m2 (26.6-34 lb.))
Paper input capacity
• Tray 1
150 sheets (70 g/m2, 19 lb.)
• Bypass Tray

82
Specifications of the Machine

1 sheet (70 g/m2, 19 lb.)


Maximum loading height
15.5 mm (0.6 inches)
Paper output capacity
• Output Tray
50 sheets (70 g/m2, 19 lb.)
• Rear
1 sheet (70 g/m2, 19 lb.)
Memory
16 MB
Power requirements
(mainly Europe and Asia)
220-240 V, 5 A, 50/60 Hz
(mainly North America)
120 V, 8 A, 50/60 Hz
Power consumption
• Maximum power consumption
900 W
• Energy Saver mode 1
40 W or less
• Energy Saver mode 2
3.9 W or less
* The power level when the main switch is turned off and the power cord is plugged into an outlet:
1W or less
Machine dimensions (Width × Depth × Height)
402 × 360 × 249 mm (15.8 × 14.2 × 9.8 inches)
Weight (machine body with consumables)
Approximately 8.9 kg (19.6 lb.) or less

Printer Function Specifications

Printing speed
(mainly Europe and Asia)
22 pages per minute (A4)

83
9. Appendix

(mainly North America)


23 pages per minute (Letter)
Resolution
600 × 600 dpi (maximum: 1200 × 600 dpi)
First print speed
10 seconds (From the completion of data processing to the completion of paper delivery)
Interface
• USB 2.0
Printer language
DDST

Copier Function Specifications

Maximum resolution (scanning and printing)


Scanning: 600 × 600 dpi
Printing: 600 × 600 dpi
First copy speed (A4/Letter, at 23 °C, 71.6 °F)
25 seconds or less
Multiple copy speed
• Countries other than European countries
22 pages per minute
Reproduction ratio
• Fixed ratio:
(mainly Europe and Asia)
50%, 71%, 82%, 93%, 122%, 141%, 200%
(mainly North America)
50%, 65%, 78%, 93%, 129%, 155%, 200%
• Zoom ratio:
25% to 400%
Copy quantity
99

84
Specifications of the Machine

Scanner Function Specifications

Maximum scanning area (horizontal × vertical)


216 × 297 mm (8.5 × 11.7 inches)
Maximum resolution when scanning from a computer (TWAIN)
4800 × 4800 dpi
Maximum resolution when scanning from a computer (WIA)
600 × 600 dpi
Interface
• Scanning from a computer
USB2.0

85
9. Appendix

Trademarks
Firefox® is a registered trademark of the Mozilla Foundation.
Microsoft®, Windows®, Windows Server®, Windows Vista®, and Internet Explorer® are either
registered trademarks or trademarks of Microsoft Corporation in the United States and/or other
countries.
Other product names used herein are for identification purposes only and might be trademarks of their
respective companies. We disclaim any and all rights to those marks.
The proper name of Internet Explorer 6 is Microsoft® Internet Explorer® 6.
The proper names of the Windows operating systems are as follows:
• The product names of Windows XP are as follows:
Microsoft® Windows® XP Professional
Microsoft® Windows® XP Home Edition
Microsoft® Windows® XP Professional x64 Edition
• The product names of Windows Vista are as follows:
Microsoft® Windows Vista® Ultimate
Microsoft® Windows Vista® Business
Microsoft® Windows Vista® Home Premium
Microsoft® Windows Vista® Home Basic
Microsoft® Windows Vista® Enterprise
• The product names of Windows 7 are as follows:
Microsoft® Windows® 7 Starter
Microsoft® Windows® 7 Home Premium
Microsoft® Windows® 7 Professional
Microsoft® Windows® 7 Ultimate
Microsoft® Windows® 7 Enterprise
• The product names of Windows 8 are as follows:
Microsoft® Windows® 8
Microsoft® Windows® 8 Pro
Microsoft® Windows® 8 Enterprise
• The product names of Windows Server 2003 are as follows:
Microsoft® Windows Server® 2003 Standard Edition
Microsoft® Windows Server® 2003 Enterprise Edition
Microsoft® Windows Server® 2003 Web Edition

86
Trademarks

Microsoft® Windows Server® 2003 Datacenter Edition


• The product names of Windows Server 2003 R2 are as follows:
Microsoft® Windows Server® 2003 R2 Standard Edition
Microsoft® Windows Server® 2003 R2 Enterprise Edition
Microsoft® Windows Server® 2003 R2 Datacenter Edition
• The product names of Windows Server 2008 are as follows:
Microsoft® Windows Server® 2008 Foundation
Microsoft® Windows Server® 2008 Standard
Microsoft® Windows Server® 2008 Enterprise
Microsoft® Windows Server® 2008 Datacenter
Microsoft® Windows Server® 2008 for Itanium-based Systems
Microsoft® Windows® Web Server 2008
Microsoft® Windows® HPC Server 2008
• The product names of Windows Server 2008 R2 are as follows:
Microsoft® Windows Server® 2008 R2 Foundation
Microsoft® Windows Server® 2008 R2 Standard
Microsoft® Windows Server® 2008 R2 Enterprise
Microsoft® Windows Server® 2008 R2 Datacenter
Microsoft® Windows Server® 2008 R2 for Itanium-based Systems
Microsoft® Windows® Web Server R2 2008
Microsoft® Windows® HPC Server R2 2008
• The product names of Windows Server 2012 are as follows:
Microsoft® Windows Server® 2012 Foundation
Microsoft® Windows Server® 2012 Essentials
Microsoft® Windows Server® 2012 Standard
Microsoft® Windows Server® 2012 Datacenter
Microsoft product screen shots reprinted with permission from Microsoft Corporation.

87
9. Appendix

88
INDEX
B M
Basic operation...............................................31, 37 Machine settings.................................................... 52
C Models.....................................................................5
Moving...................................................................80
Canceling a copy..................................................38
N
Changing the custom paper size.........................27
Cleaning....................................................57, 58, 59 Non-recommended paper...................................19
Codes.....................................................................74 O
Common problems................................................61
Condition of the machine......................................69 Original type..........................................................44
Configuration page...............................................53 Originals................................................................28
Consumables.........................................................81 P
Control panel.........................................................12
Paper feed problems.............................................62
Copier function......................................................84
Paper jam........................................................63, 66
Copier problems....................................................72
Paper mismatch.....................................................35
D Placing originals....................................................29
Disclaimer.................................................................4 Print area................................................................20
Duplex....................................................................32 Print cartridge..................................................55, 81
Print quality problems............................................69
E
Printer function.......................................................83
ENERGY STAR program.........................................9 Printer problems.....................................................70
Enlarged or reduced copies.................................39 R
Error messages................................................74, 76
Exposure glass.......................................................59 Recommended size of originals...........................28
Exterior...................................................................11 Replace..................................................................55

F S

Firmware................................................................53 Scanner function....................................................85


Scanner problems.................................................73
I
Scanning................................................................47
ID Card copy.........................................................41 Smart Organizing Monitor...................................15
Image density........................................................44 Specifications.....................................82, 83, 84, 85
Important Safety Instructions...............................6, 8 Specifying the paper type and paper size..........26
Interior....................................................................12 Status information..................................................51
Introduction..............................................................4 Status messages..............................................74, 76
J Supported paper...................................................17
System information................................................51
Job cancel..............................................................33
T
L
Toner.......................................................................79
Legal prohibition......................................................4 Trademarks............................................................86
Loading paper.......................................................22 Troubleshooting..............61, 62, 69, 70, 71, 72, 73
TWAIN...................................................................47

89
U
Unscannable image area.....................................28
W
WIA........................................................................49

90
MEMO

91
MEMO

92 EN GB EN US EN AU M134-8632
EN GB EN US EN AU M134-8632 © 2013

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