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    Partner Briefing: SAILOR 3027 Mini-C Antenna - Service Handling

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    tehnicancom
    The document provides clarification on how SAILOR 3027 mini-C antenna service cases should be handled. All TT-3027 mini-C antennas are covered by warranty until the end of 2016. Antennas found to be faulty under warranty will be credited. Antennas from 2013 batches that only require a software upgrade will not be accepted for warranty credit. Antennas received under warranty claims but found to have no fault or only requiring a software upgrade will be returned as no fault found.

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    Partner Briefing: SAILOR 3027 Mini-C Antenna - Service Handling

    Uploaded by

    tehnicancom
    102 views1 page
    The document provides clarification on how SAILOR 3027 mini-C antenna service cases should be handled. All TT-3027 mini-C antennas are covered by warranty until the end of 2016. Antennas found to be faulty under warranty will be credited. Antennas from 2013 batches that only require a software upgrade will not be accepted for warranty credit. Antennas received under warranty claims but found to have no fault or only requiring a software upgrade will be returned as no fault found.

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    tt3027handling2015_16

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    The document provides clarification on how SAILOR 3027 mini-C antenna service cases should be handled. All TT-3027 mini-C antennas are covered by warranty until the end of 2016. Antennas found to be faulty under warranty will be credited. Antennas from 2013 batches that only require a software upgrade will not be accepted for warranty credit. Antennas received under warranty claims but found to have no fault or only requiring a software upgrade will be returned as no fault found.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    102 views1 page

    Partner Briefing: SAILOR 3027 Mini-C Antenna - Service Handling

    Uploaded by

    tehnicancom
    The document provides clarification on how SAILOR 3027 mini-C antenna service cases should be handled. All TT-3027 mini-C antennas are covered by warranty until the end of 2016. Antennas found to be faulty under warranty will be credited. Antennas from 2013 batches that only require a software upgrade will not be accepted for warranty credit. Antennas received under warranty claims but found to have no fault or only requiring a software upgrade will be returned as no fault found.

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    © All Rights Reserved
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    Partner Briefing

    Cobham SATCOM
    Global Service dept.

    Date: December 2014

    SAILOR 3027 mini-C Antenna – Service Handling

    Dear valued Partner,


    On 1st December we announced extended warranty on all TT-3027 mini-C antennas, and a
    mandatory software upgrade of certain SAILOR 61xx mini-C systems / TT-3027 mini-C
    antenna batches.
    In order to avoid misunderstanding and waste of resources we want to clarify how service
    cases are to be handled, and we temporarily and partly remove the TT-3027 from the CPP
    (Customer Protection Plan).
     All TT-3027 mini-C antennas are covered by the factory warranty until end of 2016
    o Faulty TT-3027 accepted under warranty will be credited as already implemented
    in the CPP

     Although the software upgrade is required to make certain functions fully operational in
    all conditions in certain batches produced from 1st February to 31st December 2013 we do
    not accept TT-3027 mini-C antennas just needing the new software returned for
    warranty credit
    o In other words, these units are exempted from the CPP

     TT-3027 mini-C antennas received on warranty claims but diagnosed as No Fault Found,
    or just needing the new software, will be returned as NFF as already practised for
    ordinary repair services
    Please do not hesitate to contact us (repair department) should you have any questions.

    Yours sincerely
    Cobham SATCOM Global Service - Repair Department

    Following legal entities are trading as / doing business as Cobham SATCOM


    Thrane & Thrane A/S, Kgs. Lyngby, Denmark
    Sea Tel Inc., Concord USA www.cobham.com/satcom
    TracStar Systems Inc., Orlando, USA
    Omnipless Manufacturing (Pty) Limited, Cape Town, RSA

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