BASIC COMPETENCIES

CORE COMPETENCY : COMMUNICATIONS

UNIT OF COMPETENCY : LEAD WORKPLACE COMUNICATION

MODULE TITLE : LEADING WORKPLACE COMMUNICATION

MODULE DESCRIPTOR : This module covers the knowledge, skills and

attitudes required to prepare different reports required
in the workplace.

SUGGESTED DURATION : 8 hrs

QUALIFICATION LEVEL : NC III

PREREQUISITE :

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/trainees will be able to:

LO1. Communicate information about workplace processes.

LO2. Lead workplace discussions.

LO3. Identify and communicate issues arising in the workplace.

LO1. COMMUNICATE INFORMATION ABOUT WORKPLACE PROCESSES

ASSESSMENT CRITERIA:
 Appropriate communication method is selected.
 Multiple operations involving several topic areas are communicated.
 Questions are used to gain extra information.
 Correct sources of information are identified.
 Information is selected and sequenced correctly when required.
 Verbal and written reporting are maintained in both familiar and unfamiliar
situations.

CONTENTS:

 Method of communication
 Communication skills
 Communication tools
 Questioning techniques

CONDITIONS:

The students/trainees must be provided with the following:

 Simulated workplace environment

 Communication tools
 Variety of information

METHODOLOGIES:

 Discussion
 Role playing
 Brainstorming

ASSESSMENT METHOD:

 Direct observation
 Interview
LO2. LEAD WORKPLACE DISCUSSIONS

ASSESSMENT CRITERIA:
 Responses to workplace issues are sought.
 Response to workplace issues are provided when sought.
 Constructive contributions are made to workplace discussion on such issues as
production, quality and safety.
 Goals and aims of actions under taken in the workplace are communicated.

CONTENTS:

 Method/techniques of discussion
 How to lead discussion
 How to solicit response

CONDITIONS:

The students/trainees must be provided with the following:

 Simulated workplace environment

 Communication tools
 Variety of information

METHODOLOGIES:

 Discussion
 Role playing
 Brainstorming

ASSESSMENT METHOD:

 Direct observation
 Interview
LO3. IDENTIFY AND COMMUNICATE ISSUES ARISING IN THE WORKPLACE

ASSESSMENT CRITERIA:
 Issues and problems are identified as they arise.
 Information regarding problems and issues are organized coherently to ensure
clear and effective communication.
 Dialog is initiated with appropriate personnel.
 Communication problems and issues are addressed as they arise.

CONTENTS:

 Identify problems and issues

 Organizing information on problem and issues
 Relating problems and issues
 Communication barriers affecting workplace discussions.

CONDITIONS:

The students/trainees must be provided with the following:

 Simulated workplace environment

 Communication tools
 Variety of information

METHODOLOGIES:

 Discussion
 Role playing
 Brainstorming

ASSESSMENT METHOD:

 Direct observation
 Interview
CORE COMPETENCY : TEAM WORK

UNIT OF COMPETENCY : LEAD SMALL TEAM

MODULE TITLE : LEADING SMALL TEAM

MODULE DESCRIPTOR : This module covers the knowledge, skills and

attitudes required to lead small team including setting
and maintaining team and individual performance
standard.

SUGGESTED DURATION : 16 hrs

QUALIFICATION LEVEL : NC III

PREREQUISITE :

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/trainees will be able to:

LO1. Provide team leadership.

LO2. Assign responsibilities among members.

LO3. Set performance expectation for team members.

LO4. Supervise team performance.

LO1. PROVIDE TEAM LEADERSHIP

ASSESSMENT CRITERIA:

 Work requirements are identified and prescribed to members.

 Reasons for instructions and requirements are properly disseminated to team

members.

 Team members questions, problems, concerns are recognized, discussed and

dealt accordingly.

CONTENTS:

 Communication skills required for leading small team

 Skills and techniques in promoting team building
 Negotiating skills
 Up to date dissemination of instruction and requirements to members.
 Art of listening and treating individual team members concern

CONDITIONS:

The students/trainees must be provided with the following:

 Learning materials
- team building manual
- catalogs
- brochures

 Simulated team

METHODOLOGIES:

 Traditional /lecture
 Demonstration
 Case studies
LO2. ASSIGN RESPONSIBILITIES AMONG MEMBERS

ASSESSMENT CRITERIA:

 Duties and responsibilities are allocated in respect to the skills, knowledge and
attitudes of every team member.

 Duties are allocated having regard to individual preference, domestic and

personal considerations.

 Duties and responsibilities of each member are properly identified and defined.

CONTENTS:

 Duties and responsibilities of each team member

 Skills in identifying individual skills ,knowledge and attitude as basis for
allocating responsibilities
 Knowledge in identifying each team member duties and responsibilities

CONDITIONS:

The students/trainees must be provided with the following:

 Learning materials
- relevant legal requirements
- manuals

METHODOLOGIES:

 Traditional /lecture
 Demonstration
LO3. SET PERFORMANCE EXPECTATION FOR TEAM MEMBERS

ASSESSMENT CRITERIA:

 Performance expectations are established based on client needs and according

to assigned requirements.

 Performance expectations are based on individual team member’s duties and

responsibilities.

 Performance expectations are discussed and disseminated to individual team

member.

CONTENTS:

 Knowledge and skills in setting individual performance target/expectation

 Team members duties and responsibilities
 Employee policies and procedures
 Defining performance expectations criteria

CONDITIONS:

The students/trainees must be provided with the following:

 Performance expectation worksheet

 Relevant legal requirements

METHODOLOGIES:

 Traditional /lecture
 Demonstration
 Case studies
LO4. SUPERVISE TEAM PERFORMANCE

ASSESSMENT CRITERIA:

 Monitor team member’s performance in respect to the defined performance

criteria.

 Provide team members with feedback, positive support and advice on strategies
to overcome any difficulties.

 Inform team members of any changes in the priority allocated to assignment or

task.

 Provide communication follow-up on all issues affecting the team.

CONTENTS:

 Knowledge and skills in monitoring team member performance

 Monitoring team operation to ensure client needs and satisfaction
 Methods of monitoring performance
 Informal/formal counseling skills

CONDITIONS:

The students/trainees must be provided with the following:

 Performance expectation worksheet

 Relevant legal requirements

METHODOLOGIES:

 Traditional /lecture
 Demonstration
 Modular

ASSESSMENT METHOD:

 Written examination
 Direct observation
UNIT OF COMPETENCY : DEVELOP AND PRACTICE NEGOTIATION SKILLS

MODULE TITLE : DEVELOPING AND PRACTICING NEGOTIATION

SKILLS

MODULE DESCRIPTOR : This module covers the skills, knowledge and attitudes
required to collect information in order to plan and
participate in the negotiation.

NOMINAL DURATION : 8 hrs

QUALIFICATION LEVEL : NC III

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/ trainees will be able to:

LO 1. Plan negotiations

LO 2. Participate in negotiations
LO1. PLAN NEGOTIATIONS

ASSESSMENT CRITERIA:

 Information in preparation for negotiation is identified and included in the plan

 Information on creating non verbal environments for positive negotiations is
identified and included in the plan
 Information on different questioning techniques is identified and included in the
plan

CONTENTS:

 Background information on other parties to the negotiation

 Observing differences between content and process
 Identifying bargaining information
 Applying strategies to manage process
 Applying steps in negotiating process
 Strategies to manage conflict
 Steps in negotiating process

CONDITIONS:

The students/ trainees must be provided with the following:

 Pertinent documents
 Simulated workplace
 Prepared recipes
 Paper and pencil
 Calculator
 Hands out

METHODOLOGIES:

 Lecturette
 Role playing
 practical exercises
LO2. PARTICIPATE IN NEGOTIATIONS

ASSESSMENT CRITERIA:

 Criteria for successful outcome are agreed upon by all parties

 Desired outcome of all parties are considered
 Appropriate language is used throughout the negotiation
 The issues and processes are documented and agreed upon by all parties
 Possible solutions are discussed and their viability assessed
 Areas for agreement are confirmed and recorded
 Follow-up action is agreed upon by all parties

CONTENTS:

 Decision making and conflict resolution strategies procedures

 Problem solving strategies on how to deal with unexpected questions and
attitudes during negotiation
 Background information on other parties to the negotiation
 Observing differences between content and process

CONDITIONS:

The students/ trainees must be provided with the following:

 Pertinent documents
 Simulated workplace
 Prepared recipes
 Paper and pencil
 Calculator
 Hands out

METHODOLOGIES:

 Lecturette
 Role playing
 practical exercises

ASSESSMENT METHODS:

 Written test/ questioning

 Demonstration
CORE COMPETENCY : PROBLEM SOLVING

UNIT OF COMPETENCY : SOLVE WORKPLACE PROBLEM RELATED

TO WORK ACTIVITIES

MODULE TITLE : IDENTIFYING / DETERMINING

FUNDAMENTAL CAUSE OF PROBLEM

MODULE DESCRIPTOR : This module expresses the competency required to

apply problem solving techniques to
identify/determine fundamental cause problem.

SUGGESTED DURATION : 16 hrs

QUALIFICATION LEVEL : NC III

PREREQUISITE :

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/trainees will be able to:

LO1. Explain the analytical techniques.

LO2. Identify the problem.

LO3. Determine the possible cause /s of the problem.

LO1. EXPLAIN THE ANALYTICAL TECHNIQUES

ASSESSMENT CRITERIA:

 Importance and application of analytical techniques are explained.

 Analytical techniques such as brainstorming, cause and effects diagrams,

PARETO analysis, SWOT analysis, Gantt chart, PERT CPM and graphs, and
scatter grams are defined.

CONTENTS:

 Observation, investigation and analytical techniques

 Brainstorming
 Cause and effect diagrams
 PARETO analysis
 SWOT analysis
 Gantt chart
 PERT CPM and graph
 Scattergrams

CONDITIONS:

The students/trainees must be provided with the following:

 Coursewares
 Learning materials/guides
 Computer
 OHP

METHODOLOGIES:

 Direct observation
 Simulation /role playing
 Case studies

ASSESSMENT METHOD:

 Written
 Practical/performance test
LO2. IDENTIFY THE PROBLEM

ASSESSMENT CRITERIA:

 Variances are identified from normal operating parameters and product quality.
 Extent, cause, and nature of the problem are defined based on observation,
investigation and analytical techniques.
 Problems are clearly stated and specified.

CONTENTS:

 Normal operating parameters and product quality

 Identifying and clarifying the nature of problem
 Application of analytical techniques

CONDITIONS:

The students/trainees must be provided with the following:

 Coursewares
 Learning materials/guides
 Computer
 OHP

METHODOLOGIES:

 Direct observation
 Simulation /role playing
 Case studies

ASSESSMENT METHOD:

 Written
 Practical/performance test
LO3. DETERMINE THE POSSIBLE CAUSE/S OF THE PROBLEM

ASSESSMENT CRITERIA:

 Possible cause/s of problem are identified based on experience and the use of
problem solving tools/analytical techniques.
 Possible cause statements are developed.
 Fundamental causes are explained.

CONTENTS:

 Non-routine process and quality problems

 Teamwork and work allocation problem
 Safety and emergency situations and incidents

CONDITIONS:

The students/trainees must be provided with the following:

 Coursewares
 Learning materials/guides
 Computer
 OHP

METHODOLOGIES:

 Direct observation
 Simulation /role playing
 Case studies

ASSESSMENT METHOD:

 Written
 Practical/performance test
UNIT OF COMPETENCY : USE MATHEMATICAL CONCEPTS AND
TECHNIQUES

MODULE TITLE : USING MATHEMATICAL CONCEPTS AND

TECHNIQUES

MODULE DESCRIPTOR : This unit covers the knowledge, skills and attitudes
required in the application of mathematical concepts
and techniques..

NOMINAL DURATION : 20 Hrs.

QUALIFICATION LEVEL : NC III

PREREQUISITE : none

SUMMARY OF LEARNING OUTCOMES:

Upon completion of the module, the learner/students must be able to:

LO1. Identify mathematical tools and techniques to solve problems.

LO2. Apply mathematical procedure/solution.

LO3. Analyze results.

LO1. IDENTIFY MATHEMATICAL TOOLS AND TECHNIQUES TO SOLVE
PROBLEMS

ASSESSMENT CRITERIA:

 Problem areas based on given condition are identified.

 Mathematical techniques based on the given problem are selected.

CONTENTS:

 Four Fundamental Operations

 Steps in solving a problem
 Standard formulas
 Conversion
 Measurement

CONDITION:

The students/learners must be provided with the following:

 Manuals
 Hand-outs
 Problem set
 Conversion table
 Table of formulas
 Measuring tools

METHODOLOGIES:

 Lecturette
 Self-pace
 Group discussion

ASSESSMENT METHODS:

 Written
 Demonstration
LO2. APPLY MATHEMATICAL PROCEDURE/SOLUTION

ASSESSMENT CRITERIA:

 Mathematical techniques based on the problem identified are applied.

 Mathematical computations are performed to the level of accuracy required for
the problem.
 Results of mathematical computation based on job requirements is determined
and verified.

CONTENTS:

 Problem-based questions
 Estimation
 Use of mathematical tools and standard formulas
 Mathematical techniques

CONDITION:

The students/learners must be provided with the following:

 Manuals
 Hand-outs
 Calculator
 Measuring tools/devices
 Case problems

METHODOLOGIES:

 Lecturette
 Self-pace
 Group discussion
 Practical Work Approach

ASSESSMENT METHODS:

 Written
 Oral Interview
LO3. ANALYZE RESULTS

ASSESSMENT CRITERIA:

 Results of application based on expected and required specifications and

outcome is reviewed.
 Appropriate action in case of error is applied.

CONTENTS:

 Four Fundamental Operations

 Steps in solving a problem
 Standard formulas
 Conversion
 Measurement

CONDITION:

The students/learners must be provided with the following:

 Manuals
 Hand-outs
 Problem set
 Conversion table
 Table of formulas
 Measuring tools

METHODOLOGIES:

 Lecturette
 Self-pace
 Group discussion
 Research study

ASSESSMENT METHODS:

 Written
 Oral
UNIT OF COMPETENCY : USE RELEVANT TECHNOLOGIES

MODULE TITLE : USING RELEVANT TECHNOLOGIES

MODULE DESCRIPTOR : This unit covers the knowledge, skills and attitudes
required in selecting, sourcing and applying appropriate
and affordable technologies in the workplace.

NOMINAL DURATION : 20 Hrs.

QUALIFICATION LEVEL : NC II

PREREQUISITE : none

SUMMARY OF LEARNING OUTCOMES:

Upon completion of the module, the learner/students must be able to:

LO1. Study/ select appropriate technology

LO2. Apply relevant technology.

LO3. Maintain / enhance relevant technology

LO1. STUDY/ SELECT APPROPRIATE TECHNOLOGY

ASSESSMENT CRITERIA:

 Appropriate technology is studied based on work requirements.

 Appropriate technology is identified and selected based on work
requirements.

CONTENTS:

 Machineries/ equipment and their application

 Software/ programs

CONDITION:

The students/learners must be provided with the following:

 Manuals
 Hand-outs
 Multimedia
 Video tape
 Brochures
 CDs
 Internet access
 Computer

METHODOLOGIES:

 Lecturette
 Self-pace
 Group discussion
 Film showing

ASSESSMENT METHODS:

 Written
 Interview
LO2. APPLY RELEVANT TECHNOLOGY

ASSESSMENT CRITERIA:

 Relevant technology is used in carrying out function based on work

requirements.
 Applicable software and hardware is used as per job requirement.
 Management concepts are observed as per established industry practices.

CONTENTS:

 Office technology
 Industrial technology
 System technology
 Information technology
 Training technology
 Different software / Hardware
 5S (Proper House Keeping)

CONDITION: The students/learners must be provided with the following:

 Manuals
 Hand-outs
 Multimedia
 Video tape
 Brochures
 CD’s
 Internet access
 Computer

METHODOLOGIES:

 Lecturette
 Self-pace
 Group discussion
 Film showing

ASSESSMENT METHODS:

 Written
 Interview
LO3. MAINTAIN / ENHANCE RELEVANT TECHNOLOGY

ASSESSMENT CRITERIA:

 Maintenance of technology is applied in accordance with the

industry standard operating procedure, manufacturer’s operating guidelines and
occupational health and safety procedure
 Updating of technology is maintained through continuing education
or training in accordance with job requirement.
 Appropriate action for technology failure/ defect is immediately
reported to the concerned/ responsible person or section.

CONTENTS:

 Corrective and preventive maintenance

 Upgrading of technology
 Communication Skills
 Organizational set – up / work flow

CONDITION:

The students/learners must be provided with the following:

 Manuals
 Hand-outs
 Multimedia
 Video tape
 Brochures
 CD’s
 Internet access
 Computer

METHODOLOGIES:

 Lecturette
 Self-pace
 Group discussion
 Film showing

ASSESSMENT METHODS:

 Written
 Interview