O&M Manual

.
J SURAT HAZIRA NH-6 TOLLWAY PRIVATE LIMITED
I.
(Formerly known as Soma lsolux Surat Hazira Tollway Private Limited)
Ref: SH-PO/NH-6/2019-20/15755 151" October, 2019
To
Team Leader,
M/s. MSV International Inc.
in association with Avanza Engineering Pvt. Ltd. ,
A-3/212, Raj Abhishek City Home,
Palsana Sachin Road, Surat- 394 210.
Kind Attn. Sh. Jagdish Singh

Sub: Four laning of Gujarat/ Maharashtra Border - Surat - Hazira Port Section of NH-6 {Approx. length
131. 500Km) in the State of Gujarat under NHDP Phase Ill through Public - Private/ Public Sector
Partnership {PPP) on Design, Build, Finance, Operate and Transfer ("DBFOT") basis: Submission of
Revised Operation & Maintenance (O&M) Manual. - Reg.
Ref: 1. IE letter No. FPl/SH/NH-6/SPV/2914 Dated: 09/05/2019.

2. This office letter No. SH-PO/NH-6/2019-20/15444 Dated: 24/04/2019.
3. IE letter No. FPl/SH/NH-6/SPV/2827 Dated: 06104/2019.
Dear Sir,
This submission is in reference to IE letter cited at SI. No. 1 wherein IE has put forwarded certain
observations over Concessionaire's submission of Operation & Maintenance Manual. In this respect we are
herewith submitting the revised Operation & Maintenance Manual of NH-6 Project for the regular and
preventive maintenance of the Project Highway in conformity with the Maintenance Requirements, Safety
Requirements and Good Industry Practice after incorporating the observations of IE.
�··
This submission is· for your kind review and comments.
Yours faithfully,
For Sur t-Hazira NH 6 Tollway Pvt Ltd .
...
�A : ��
�
Ku r
p ty General Manager
Encl: Rev. O&M Manual.
Copy to
Sh. Shashi Bhushan, Project Director, NHAI - PIU, Surat for information please.
Encl: Rev. O&M Manual.
.fYl)
REGO. OFFICE PROJECT OFFICE

5th Floor, Block-2 Agam Shopping World,
Vatika Business Park, Sohna Road, C-201 to 204 & 206 to 208,
Sector - 49, Gurgaon - 122002, 2nd Floor, Opp. Nandini Apt.,
Haryana - India Near Agarwal Vidya Vihar,
Phone: 0124-4510800 Vesu, Surat, Gujarat - 395007
Fax: 0124-4510810 Tel. 0261-2971435
Email : lnfo@roadls.co.in
Website: www.roadls.com
Page 1 of 1
CIN No. : U45206HR2009PTC039059
National Highways Authority of
India
(Ministry of Shipping, Road Transport &
Highways Government of India)

PROJECT: Four/ Six laning of Gujarat/ Maharashtra Border – Surat – Hazira Port
Section of NH-6 (approx. length 131.500Km) in the State of Gujarat
under NHDP Phase III through Public – Private/ Public Sector
Partnership (PPP) on Design, Build, Finance, Operate and Transfer
(“DBFOT”) basis.

OPERAtiON
&
MAiNtENANCE MANUAL

INDEPENDENT ENGINEER:
M/s. MSV International Inc. in association with Avanza Engineering Pvt. Ltd.

CONCESSIONAIRE:
M/S. SURAT HAZIRA NH-6 TOLLWAY PRIVATE LIMITED

SURAT HAZIRA NH‐6 TOLLWAY PVT. LTD.

CONTENTS
CHAPTER 1: PROJECT BACKGROUND…………………………………………………………. 1
1.1 Project Description……………………………………………..………….……………….……… 2
1.2 Project Details……………………………………………………………….……………………… 3
1.3 Start of Operation & Maintenance Period……………………………………………….…… 4
CHAPTER 2: SCOPE OF OPERATION & MAINTENANCE…………………………………….. 5

2.1 Introduction……………………………………………………………..…………………..……… 6
2.2 Obligation of Maintenance…………………………………...………………………………… 6
2.3 Abnormal Indivisible Load Routing (Oversize & Overweight)…………………………….. 7
2.4 Maintenance of Works executed under Change of Scope……………………………… 7
2.5 Third Party Plant/ Equipment…………………………………………………………………….. 7
2.6 Codes & Specifications referred are given hereunder:……………………………………. 7
CHAPTER 3: ORGANISATION STRUCTURE AND RESPONSIBILITIES OF KEY PERSONNEL... 9

3.1 O&M Team……………………………………………………………………..……………………. 10
3.2 Responsibilities of Key Personnel………………………………………………………………… 10
3.2.1 Operations & Maintenance Head…………………………………………………… 10
3.2.2 Manager – Technical ………………………………………………………………….. 11
3.2.3 Plaza Manager………………………………………………………………………….. 11
3.2.3.1 Banking Admin…………………………………………………………………………... 12
3.2.4 Accounts & Finance……………………………………………………………………. 13
3.2.5 Route Operations Manager…………………………………………………………... 13
3.2.5.1 Route Supervisor………………………………………………………………………… 14
3.2.5.2 Control Room Operator……………………………………………………………….. 14
3.2.5.3 Route Patrol Officer…………………………………………………………………….. 15
3.2.5.4 Paramedic………………………………………………………………………………... 15
CHAPTER 4: TRAFFIC MANAGEMENT PLAN…………………………………………………… 16

4.1 Introduction…………………………………………………………………………………………. 17
4.2 Highway Patrolling…………………………………………………………………………………. 17
4.3 Traffic Management & Safety Measures……………………………………………………… 18
4.4 Traffic Management Plan………………………………………………………………………… 21
4.5 Traffic Management Devices……………………………………………………………………. 22
4.6 Corridor Control Plan……………………………………………………………………………… 23
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CHAPTER 5: TEMPORARY TOLL COLLECTION PROCEDURE AND PLAN…………………… 24

5.1 Hand Held Device…………………………………………………………………………………. 25
CHAPTER 6: SAFETY MANAGEMENT PROGRAMME INCLUDING………………………….. 27

‘EMERGENCY RESPONSE PROTOCOL’ (ERP)
6.1 Safety Policy………………………………………………………………………………………… 28
6.2 Safety & Management Practices………………………………………………………………. 28
6.2.1 Warning Zones at Construction Sites……………………………………………….. 28
6.2.2 Emergency Response Protocol (ERP)………………………………………………. 28
6.3 Protocol under various Emergency Situations……………………………………………….. 30
6.3.1 Accident: The accident reporting system is tabulated below ……………….. 30
6.3.2 Force Majeure Event…………………………………………………………………… 31
6.3.3 Maintenance Works……………………………………………………………………. 33
CHAPTER 7: FUNCTIONING OF PROJECT FACILITIES……………………………………….. 34

7.1 Administrative, Operation and Maintenance Base Camp……………………………….. 35
7.2 Traffic Aid Post (TAP)………………………………………………………………………………. 35
7.3 Medical Aid Post (MAP)………………………………………………………………………….. 36
7.4 Bus Stops…………………………………………………………………………………………….. 36
7.5 Truck Lay Byes………………………………………………………………………………………. 36
7.6 Rest Area……………………………………………………………………………………………. 36
7.7 Functioning of Toll Collection System………………………………………………………….. 36
7.8 Functioning of Advanced Traffic Management System (ATMS)…………………………. 38
7.8.1 ATMS Control Room…………………………………………………………………….. 38
7.8.2 Control Room Equipment…………………………………………………………….. 39
7.8.3 Mobile Radio System…………………………………………………………………… 39
7.8.4 Emergency Call Box (SoS)…………………………………………………………….. 40
7.8.5 Closed Circuit Tele Vision System……………………………………………………. 40
7.8.6 Variable Message Sign (VMS)………………………………………………………… 41
7.8.7 Meteorological Data Station (MDS)………………………………………………… 41
7.8.8 Automatic Traffic Counting cum Classifier (ATCC)……………………………… 41
7.9 Reporting Failures to the Maintenance Department………………………………………. 41
7.9.1 Control Room Documentation………………………………………………………. 41
CHAPTER 8: INSPECTION PROCEDURE………………………………………………………… 44

8.1 Degree of Inspection……………………………………………………………………………… 45
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CHAPTER 9: MAINTENANCE REQUIREMENT OR INTERVENTION LEVELS………………….. 49

9.1 Intervention Levels…………………………………………………………………………………. 50
CHAPTER 10: ENVIRONMENTAL MANAGEMENT PLAN……………………………………… 63

10.1 Goals and Objectives…………………………………………………………………………….. 64
10.2 Environment Management Plan during Operation & Maintenance Phase…………… 64
10.2.1 Air Quality………………………………………………………………………………… 64
10.2.2 Noise………………………………………………………………………………………. 64
10.2.3 Water Quality……………………………………………………………………………. 65
10.3 Environmental Management & Monitoring………………………………………………….. 65
10.4 Other Mitigation Measures………………………………………………………………………. 68
10.4.1 Hot Mix Plant…………………………………………………………………………….. 68
10.4.2 Crusher……………………………………………………………………………………. 68
10.4.3 Machinery……………………………………………………………………………….. 68
10.4.4 Borrow Areas……………………………………………………………………………. 68
10.4.5 Transport Trucks…………………………………………………………………………. 69
10.4.6 Dumping Ground…………………………………………………….………………… 69
10.4.7 Hazardous Material Management…………………………………………………. 69
CHAPTER 11: MAINTENANCE PROGRAMME………………………………………..……….. 70

11.1 Routine Maintenance…………………………………………………………………………….. 71
11.1.1 Preventive Maintenance……………………………………………………………… 72
11.2 Periodic Maintenance…………………………………………………………….……………… 73
11.2.1 Minor Cuts, Ruts or Blockages………………………………………………………… 74
11.3 Emergency Maintenance…………………………………………………….…………………. 74
11.3.1 Major Breaches in the Roadway…………………………………………………….. 74
11.4 Plant, Machinery and Laboratory Equipment……………………………………………….. 74
11.5 Special Repairs……………...……………………………………………………………………… 75
CHAPTER 12: MONITORING OF OPERATION AND MAINTENANCE/ MIS………………... 76

12.1 General……………………………………………………………………………………………… 77
12.2 Monthly Status Report…………………………………………………………………………….. 77
12.3 Interim Report………………………………………………………………………………………. 77
12.4 Monthly Fee Statement…………………………………………………...……………………… 77
CHAPTER 13: REPORT FORMATS……………………………………………..…………………. 78
13.1 Reporting Requirements………………………………………………………………………….. 79
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CHAPTER 14: ASSET MANAGEMENT PROJECT DELIVERABLES AND TOLERANCE

80
CRITERIA………………………………………………………………………..
14.1 Pavement including Shoulders and Slopes…………………………………………………… 81
14.2 Roadside…………………………………………………………………………………………….. 81
14.3 Drainage…………………………………………………………………………………………….. 82
14.4 Bridges/ Culverts…………………………………………………………………………………… 83
14.5 Road Signs and Road Furniture…………………………………………………………………. 84
14.6 Other Facilities……………………………………………………………………………………… 85
O&M MANUAL


OPERATION AND MAINTENANCE
CHAPTER 1
PROJECT BACKGROUND
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CHAPTER 1 – PROJECT BACKGROUND

1.1 Project Description:
The NHAI has entered a Concession Agreement with the Concessionaire (Surat
Hazira NH-6 Tollway Private Limited) for Four Laning of Gujarat/ Maharashtra Border –
Surat Hazira Port Section of NH-6 in the state of Gujarat under NHDP Phase III on
“DBFOT” basis.
Project Road length is 131.500 Km. There are 2 Toll Plazas at which concessionaire is
collecting Toll Revenue.
The Concessionaire will carry out improvement to the Highway, complying with the
standards and specification spelled out by the NHAI in the Concession Agreement.
The Concessionaire, after carrying out the specified improvements, shall Operate
and Maintain the Project Highway by himself, or through Operation and
Maintenance Contractors, including Tolling Contractors. At the end of the
Concession Period, the Concessionaire will return Project Highway Facility to NHAI.
The Concessionaire is responsible for all Design, Engineering, Financing,
Procurement, Construction, Completion, Operation and Maintenance of the Project
Highway.
The Project is on a Design, Build, Operate and Transfer (DBFOT) basis. The
Concessionaire has to construct operate and maintain the facility for 19 years
(Commencing from Appointed Date).
The Concessionaire has 910 days from the Appointed Date (30th March 2010) to
achieve Commercial Operation Date (COD).
Site Location plan is shown in Annexure – 1.

M/s. MSV International Inc. in association with Avanza Engineering Pvt. Ltd.
appointed as the Independent Engineer (IE) for the project.
Salient points of the Concession are:

Sl. No. Description Date
1 Client National Highways Authority of India
2 Concessionaire M/s Surat Hazira NH-6 Tollway Private Limited
M/s. MSV International Inc. in association with

3 Independent Consultant
Avanza Engineering Pvt. Ltd.
Project Management
4 M/s Surat Hazira NH-6 Tollway Private Limited
Consultant
Date of signing of
5 18th May 2009
Concession Agreement
6 Appointed Date 30th March 2010
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Scheduled Project
7 24th September 2012
Completion Date
Scheduled End of
8 29th March 2029
Concession
9 Concession Period 19 years from Appointed Date
10 Length of Project Corridor 131.500 Km
11 Total project Cost Rs. 1509 Cr
12 PCOD issued for 117.4 Km. 19th August 2015
13 PCOD issued for 11.6 Km. 05th October 2016
14 PCOD issued for 2.5 Km. 29th March 2018
1.2 Project Details:

The project details are as follows:
Sl. Length in Km/
Description of item
No. Nos.
1. Length of the proposed Road for 4-laning 131.500 Km
2. Length of the proposed Service Road 71.95 Km
Proposed new Four Lane Bypass (Ch. 32+128 to Ch. 43+358

3. 16.497 Km
& Ch. 48+408 to Ch. 53+675)
4. Proposed Structures :
a) Major Bridges (New Construction + Repair/ Rehab/
6 Nos.
Widening of Existing Bridges
b) Minor Bridges (New Construction + Widening) 32 Nos.

c) ROB 06No.
d) Fly Over 09 Nos.
e) Box/ Slab Culverts 29 Nos.
f) HP Culverts 230 Nos.
g) Underpasses (Pedestrian and Cattle) (3 in COS) 13 Nos.
h) Underpasses (Vehicular) 25 Nos.

i) Major Intersections 04 Nos.
j) Minor Intersections 126 Nos.
k) Bus Bays and Bus Shelters 42 Nos.

l) Truck Lay Bye 02 Nos.
m) Toll Plaza 02 Nos.
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5. Advanced Traffic Management System (ATMS)

1. Optical Fiber Communication System (OFC) 131.913 Km
2. Emergency Call Boxes (ECB) 130 Nos.
3. Variable Message Signs (VMS) 09 Nos.
4. Closed Circuit Television (CCTV) 09 Nos.
5. Meteorological Data Stations (MDS) 02 Nos.
6. Automatic Traffic Counter cum Classifier (ATCC) 04 Nos.
7. Mobile Radio Communication System (MRCS) 02 Nos.

6. Electricals
1. Highway Lighting (Solar Lights ) from Km. 0 to 131.500 184 Nos.
2. Highway Lighting (Highmast at Junctions)from Km. 0 to
61 Nos.
131.500
3. Approaching lighting at both Toll Plazas 30 Nos.
4. High Mast at both Toll Plaza 10 Nos.
1.3 Start of Operation & Maintenance Period:

The Concessionaire has completed the construction of the Project Highway except
Service Road at few locations wherever land is under hindrance. The
Concessionaire's obligation has already started to maintain the Project Highway
during the O&M Period after getting PCOD and Operation & Maintenance is in
progress.
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CHAPTER 2
SCOPE OF OPERATION AND
MAINTENANCE
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CHAPTER 2 – SCOPE OF OPERATION AND MAINTENANCE

2.1 Introduction
As per Clause 17.1 of the Concession Agreement, the Concessionaire shall Operate
and Maintain the Project Highway by itself, or through O&M Contractors and if
required, modify, repair, improve the Project Highway to comply with Specifications
& Standards and other requirements set forth in this Agreement through Good
Industry Practice, Applicable Laws and Applicable Permits and Manufacturer’s
guidelines and instructions with respect to Toll Systems.
The Operation & Maintenance activities will confirm to all the requirements laid
down in MORT&H, IRC Specifications and the Concession Agreement.
2.2 Obligations of Maintenance

Under the provision of the Concession Agreement, the Concessionaire during the
Concession Period shall ensure that:
i. permitting safe, smooth and uninterrupted flow of traffic during normal operating
conditions;
ii. charging, collecting and retaining the Fees in accordance with this
Agreement;
iii. minimizing disruption to traffic in the event of accidents or other incidents
affecting the safety and use of the Project Highway by providing a rapid and
effective response and maintaining liaison procedures with emergency services
of the State
iv. undertaking routine maintenance including prompt repairs of potholes, cracks,
concrete joints, drains, embankments, Structures, pavements line marking,
lighting and road signage and other traffic control devices
v. undertaking major maintenance such as resurfacing of pavements, repairs to
structures, repairs and refurbishment of tolling system and other equipment;
vi. carrying out periodic preventive/ Routine maintenance to Project Highway
including tolling system
vii. preventing with the assistance of concerned law enforcement agencies ,any
unauthorized use of the Project Highway;
viii. preventing with the assistance of the concerned law enforcement
agencies, any encroachments on the Project Highway including Site and
preserve the right of way of the Project Highway;
ix. maintaining a public relations unit to interface with and attend to suggestions
from users, Government Agencies, media and other external agencies
x. Complying with safety requirement in accordance with Article 18 of Concession
Agreement.
xi. Protection of the Environmental and provision of equipment and materials
thereafter.
xii. Operation and maintenance of all communication, control and administrative
system necessary for the efficient operation of the project Highway;
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2.3 Abnormal Indivisible Load Routing (Oversize and Overweight):

i. The Concessionaire shall take all reasonable steps to facilitate the transit of
Abnormal Indivisible Loads along the Project Facilities as per the guidance of
NHAI through its circulars & Concession Agreement.
ii. The Concessionaire shall also discuss plans with NHAI and IE for control of
movement of abnormal loads on the Project Highway.
iii. The Concessionaire shall record the event of any Abnormal Indivisible Load in the
format given in Annexure – 7.
2.4 Maintenance of works executed under Change of Scope:

The Concessionaire shall keep the Independent Engineer informed on the planning
and maintenance works performed on the items of works constructed under
Change of Scope for which NHAI agreed to pay the Maintenance Charges to the
Concessionaire during the O&M Period, if any.
2.5 Third Party Plant/ Equipment:

The Concessionaire shall from time to time keep the IE informed for the installation
of any third party plant/ equipment for carrying out various project works during the
entire O&M period. The information shall be given in the tabular form given in
Annexure – 8.
2.6 Codes and specifications referred are given hereunder:

 IS : 10748 For Metal Beam Crash barrier
 IRC : 2 – 1968 Route Marker Signs for National Highways
 IRC : 8 – 1980 Type designs for Highway Kilometer Stones
 IRC : 25 – 1967 Type Designs for Boundary Stones
 IRC : 26 – 1967 Type Designs for 200 – Meter Stones
 IRC : 30 – 1968 Standard Letters and Numbers of difference Heights for use
aaaaaaaaaaaa on Highway Signs.
 IRC : 35 – 1997 Code of Practice for Road Markings with Paints.
 IRC : 56 – 1974 Recommended Practice for Treatment of Embankment
aaaaaaaaaaaa Slopes for erosion control.
 IRC : 67 – 2010 Code of Practice for Road Signs (IRC:67-2001 Clause
aaaaaaaaaaaaa 1.4.1.III, CA) as per Schedule – D.
 IRC : 79 – 1981 Recommended Practice for Road Delineators
 IRC : 82 – 1982 Code of Practice for Maintenance of Bituminous Surfaces of
aaaaaaaaaaaa Highways
 IRC : SP:21 – 1979 Manual on Landscaping of Roads
 IRC : 93 – 1985 Guidelines on Design and Installation of Road Traffic Signals
 IRC : SP:31 – 1992 New Traffic Signs
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 IRC : SP:44 – 1994 Highway Safety Code and other relevant IRC Codes
 IRC : 81 – 1997 Benkelman Beam Deflection
 IRC : SP:35 – 1990 Guide lines for inspection and maintenance of bridges
 IS : 1944 (Part–V) Illumination installations.
 IRC : SP:55 Safety
MOST: Manual for Maintenance of Road 1983

MORT&H Specifications for Road and Bridge Works 2001/National Building Code.
Also, any other Code, Manual and Specification relevant to the Project where IRC
Code or MORTH Specifications is silent.
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CHAPTER 3
ORGANISATIONAL STRUCTURE
AND
RESPONSIBILITIES OF KEY
PERSONNEL
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CHAPTER 3 – ORGANISATION STRUCTURE AND RESPONSIBILITIES OF KEY

PERSONNEL
3.1 O&M Team
The O&M team of the Concessionaire to carryout the obligations/ responsibilities during
the O&M period are as follows:
1. O & M Head
2. Site Maintenance Team
2.1. Resident Engineer
2.2. Asst. Manager (Highway)
2.3. Asst. Manager (Structure)
3. Administrative officer / Plaza Manager
3.1. Asst. Plaza Manager (s)
3.2. Shift-in-Charge/ Plaza Controllers
3.3. Banking Admin.
3.4. Cashiers/ Sr. Toll Collectors
3.5. Toll Collectors
3.6. Lane Attendants
3.7. Gun Man/ Security Guards
3.8. Cleaner/ Sweeper/ Peons.
4. Accounts & Finance
5. Manager Route Operations
5.1. Route Supervisor
5.2. Control Room Operator
5.3. Route Petrol Officer
5.4. Paramedics
5.5 Drivers
5.6 Animal Handlers
The Organization Structure of the O&M team is enclosed as Annexure – 3.
3.2 Responsibilities of Key personnel
3.2.1 Operations & Maintenance Head

The Operations and Maintenance Head is principally the representative of the
Concessionaire to Operate & Maintain the project as per Concession Agreement
during the O&M period and ensure compliance of all obligations through proper
Planning, Scheduling and Deploying of necessary resources with Site Maintenance
Team.
The O&M Head will be

1) Responsible to co-ordinate, discuss and liaise with the Independent Engineer and
NHAI.
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2) The overseer and manager of overall maintenance of the project by directly

monitoring and guiding the maintenance work being planned and carried out
by the Manager-Technical, Plaza Managers and Route Operations Manager.
3) Responsible to ensure all statutory compliances as per the requirements of the
Concession Agreement.
3.2.2 Manager – Technical

Manager – Technical will Plan, Schedule, Execute and assure quality of all
Inspections and Maintenance of TMS, ATMS & Electrical Systems during the O&M
period. He will guide and monitor the functioning of the Asst. Manager – Technical,
System Executives and Technicians/ Electricians. The Manager – Technical will be
reporting to the Operations & Maintenance Head and will also interact with the TMS,
ATMS & Electrical Vendors for routine requirements of O&M.
3.2.3 Plaza Manager

Plaza Manager will be responsible for Toll Operations at the Toll Plaza. He will guide
and monitor the functioning of Asst. Plaza Manager, Plaza Controllers, Cashier,
Banking Admin, Toll Collectors, Lane Attendants, Security Guards, Cleaner & Peons.
His duties are
Administrative Duties:
a) Liaison with Local Administration, Police and Local Bodies.
b) Ensure the management of Toll Staff at all times.
c) Ensure the rotation of Staff.
d) Check daily attendance of Staff & send attendance of Staff for salary duly
verified by HR & Admin executive engaged at the Plaza.
e) Ensure that all records in Accounts Section are maintained properly.
f) Ensure that all Staff on duty is in proper uniform at all the time.
g) Ensure that NHAI Instructions & Orders are implemented properly.
h) Ensure that property is checked periodically and signed by him. New additional
items are properly recorded & deficiency of items is intimated to the proper
Division.
i) Call Asst. Plaza Manager on daily basis and obtain feedback.
Operational Duties:
a) Devote minimum 8 hrs. daily in operational area in each shift.
b) Ensure that toll is being collected as per fee notification.
c) Conduct surprise checks at least one booth in each shift.
d) Conduct at least one meeting in a week for senior staff & discuss about
operation review and issue instruction accordingly.
e) Ensure that defaulters are identified and appropriate action is taken.
f) Ensure that toll area is clean at all times.
g) Ensure that the operational difficulties are intimated timely to the Operations
Head.
h) Obtain feedback on daily basis.
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Miscellaneous:
a) Ensure collection of User Fee at the rates notified from all users of road as per
the Schedule–R of the Concession Agreement and Toll Notification issued by
NHAI.
b) Ensure efficient management of all related activities in the entire plaza area
including in the Booths and Administrative Office of the Plaza;
c) Ensure complete working management of fee collection operationally
transparent and effective;
d) Ensure proper reconciliation between the number of vehicles subjected to levy
of fee including number of non-paying vehicle recorded for reason of falling
into exempted category or having Monthly Pass or a Return Journey Receipt
vis-a vis number of vehicles as revealed by any traffic study or Automatic
Vehicle Counter cum Classifier;
e) Ensure usage of such receipts and Concessional Passes by the Fee Collecting
Entity as provided by the Authority
Others:
a) Record daily attendance in Attendance Sheet/ Register.
b) Make shift & change the shifts as per direction of Plaza Manager.
c) Recruitment at Toll as per instructions & maintain record in registration register.
d) Issue of uniform to all Toll Staff.
e) Check turn out of Security Staff as well as other staff from time to time.
f) Ensure that properly record register is maintained and checked at every 15
days by Senior Member of the Company in the presence of Officer-in-Charge.
g) Submit any kind of recursions well in advance to Officer-in-Charge.
h) Ensure that adequate training is given to all newly enrolled staff.
i) Ensure adequate insurance of personnel deployed to cover against any type
of accidents, all assets whether owned by the Fee Collecting Entity, Cash in
Transit, Cash at Booth, Cash in Chest is provided.
j) Ensure proper repair & maintenance of all the infrastructure facilities including
Systems and Equipment, whether owned by the Fee Collecting Entity.
k) Ensure proper arrangement of Power/ Lighting, Water etc. in the Plaza Area.
3.2.3.1 Banking Admin

Banking Admin is responsible for depositing daily collection of toll plaza after
reconciliation with toll management system reports in the authorized bank. & He
has to work as per the NHAI guidelines and his duties in accounts section are:
a) Ensure that he checks daily cash revenue reports & deposit cash with the
CIT agency as per revenue report.
b) Ensure that daily cash is deposited in authorized bank. In case of holiday,
the cash will be deposited on next working day.
c) Ensure that required cash is being deposited daily.
d) Submit the list of shortage/ excess to Plaza Manager..
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e) Ensure that the handheld machines usage report & issuance reports are
properly maintained.
f) Ensure that cash in strong room is correct at all the times.
g) Ensure proper arrangements of coins are being done timely.
h) Ensure that no un-authorized person enters in Cash Room & Gunman is
always available at the post.
i) Keep all handheld machines fully charged and in working condition. .
3.2.4 Accounts & Finance:

a) Daily checking of the cash deposit receipt.
b) Ensure that all Tickets/ Passes and other documents are properly recorded for
audit.
c) Ensure that while depositing the cash all security measures are taken in place
and standing orders are being issued and followed.
d) Ensure that security of Strong Room is maintained at all times by Gunmen as
prescribed.
e) Ensure that auditing is done properly.
f) Ensure that coins are arranged timely.
3.2.5 Route Operations Manager

Route Operations Manager will be responsible for
a) Traffic management, Security of utilities on the entire Corridor..
b) Controlling Route Patrol vehicles, Ambulances and Cranes services through
reported concerns of Patrolling Staff to respective departments.
c) Checking and forwarding all reports and receipts from ATMS Control Room to
respective department/ NHAI/ IC.
d) Following all the emergency procedures (Emergency Response Protocol) in
case of Accidents and Incident Management and respond as per Standard
Operation Procedure and Protocol.
e) Encroachments reporting and removals as per operating procedure involving
Civil Authorities.
f) Reporting all damages of property of the company and insurance
coordination.
g) Providing assistances to Road Users whenever required.
h) Impartment of information on safe driving to the Road Users by conducting
specific safety drives.
i) Maintaining all records and Route Operational Data.
j) Reviewing security of all Utilities, Company Assets and Toll Plazas.
k) Training of Route Patrol Officers, Control Room Operators, and Carne Operators
etc.
l) Liaison with Police, Civil Authorities and lead Stakeholders including village
heads.
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m) Suggesting management for Highway Security, assessing the situation of

Highway as per information received from any source & taking quickest action
as per SOPs.
3.2.5.1 Route Supervisor

a) The Route Supervisor shall ensure all SOPs are being followed by corridor
staff.
b) Checking attendance.
c) Read all faults reports of previous day and take action
d) Each Shift Paperwork need to be checked on coming day for proper
reporting and action
e) Follow the incident and accident procedure
f) Providing assistances to road users whenever required.
g) Take appropriate action in case of Damage of Property
h) Maintain all the records as per the need of Management and NHAI
i) Take briefing and debriefing
j) Vehicle monitoring/ Maintenance
k) Encroachments reporting and removals as per operating procedure
involving civil authorities.
l) Training of Route Patrol Personnel , paramedic staff, crane operator etc.
m) Liasioning with Local authority.
n) Preparing the Roaster for corridor staff.
3.2.5.2 Control Room Operator

a) Receive and log requests for assistance and other calls from all sources
including Emergency Call Boxes.
b) Act as common point of contact for RPVs, Ambulances & crane.
c) Identify the type and nature of incident or emergency
d) Initiate the appropriate response according to the procedures
e) Co-ordinate the traffic management and fire service resources at
emergency scenes until recovery to normality
f) Ensure that all Control Room equipment is fully functional
g) Ensure that all equipment diagnostic functions are carried out
h) Record and analyses meteorological information
i) Monitor the activities of the route patrol officers
j) Ensure that reports submitted by the Route Patrol officers are complete.
k) Maintain a filing system for all documentation received and generated
l) Copy and distribute the damage reports to the maintenance department
m) Ensure a clean and orderly workspace.
n) Continuous check on CCTV system
o) Changing VMS messages
p) Drawing reports from system belongings to ATMS.
q) Maintaining all Incident/ accident records, received from Patrol officers as
well as from road users
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r) Instructing Ambulance/ Crane operator in case of emergency

s) Arranging external help if required (Police, Fire Brigade, Ambulance etc.)
t) Reporting faults to Maintenance
3.2.5.3 Route Patrol Officer

a) Be In charge of Route patrol vehicle during Patrolling on Highway.
b) Managing Incidents/ Accidents and proper reporting to CRO
c) Implementation of Lane Closer Procedure.
d) Calling Medical or Tow services for assistance if require for clearing accident
/ incident from highway.
e) Co-ordination with the ATMS Control Centre
f) Interfacing with the local agencies like Police, Fire Bridge, Hospitals etc.
g) Following the Incident Management Procedure
h) Protecting all the assets on the Highway
i) Reporting of damages on the Road/ Assets
j) Encroachment control & removal.
3.2.5.4 Paramedic
a) Always be in readiness to attend to an exigency
b) Daily check on life saving drugs, oxygen cylinder
c) Providing first aid to the victim
d) Co-ordination with the ATMS Control Centre
e) Interfacing with the Hospitals
f) Following the Incident Management Procedure
g) Maintaining the ambulance in good condition
h) Maintain medical aid provided report
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SECTION: 1 – OPERATIONS
(CHAPTER 4, 5 & 6)
CHAPTER 4
TRAFFIC MANAGEMENT PLAN
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CHAPTER 4 - TRAFFIC MANAGEMENT PLAN

4.1 Introduction
The Concessionaire will assure Traffic Management through the functioning of the
Highway Patrolling teams. The Highway Patrolling teams will guide and regulate the
traffic movement at unsafe/ restricted locations and maximize the safety of project
users, workers and third parties.
The regulatory signage provided along the Project Highway as part of the road furniture
ensures safe movement of traffic under normal operations. Therefore, situations
warranting special Traffic Management are only during maintenance Work Zones,
Accident Zones and Unsafe Zones.
For assuring efficient Traffic Management, the Concessionaire will deploy Highway
Patrolling teams headed by the Route Manager.
4.2 Highway Patrolling

Three Highway Patrolling Vehicles will perform 24 hours patrolling of the Project Highway.
The team will monitor, report and take action against activities such as Encroachment,
Unauthorized Access/ Constructions, Interference with Drainage System etc., within
ROW of the Project Highway corridor. Surveillance will include traffic operation and
management of accidents/ other incidents. The Highway Patrolling Teams will be
headed by the Route Manager and the other members of the patrol unit are Driver,
Route Patrol Officer and a helper. These members will
(i) have basic automobile and first-aid knowledge
(ii) be provided with cellular phones or a wireless system
(iii) be equipped with cones, first-aid box, search lights, fire extinguisher, ropes, and
minor automotive accessories.
(iv) Be provided with a Camera. If needed they will record any event immediately on
reaching the spot for further assistance to the police and IE.
(v) Highway Patrol must have (i) Crane (ii) Ambulance in on call basis to arrive at the
accident location and Crane will be used for removing accidental vehicles.
The objective of the Highway Patrolling team is to

1) Reach the spot of accident or incident earliest after receiving information from
Central Control Room or other sources and clear highway for road users as soon as
possible
2) Communicate the events to the Route Manager or higher-level officer and initiate
corrective actions within the least possible time.
3) Co-ordinate with Police, Fire, Ambulance, Crane and other relief facilities for
completing the statutory requirements, relief/ rescue operation, debris clearance
operation.
4) Crane will be used for removing accidental vehicles and Ambulance for
transporting injured to Hospital including.
5) Keep strict vigil on the entire Project Highway at all hours so that no driver parks his
vehicle on the carriageway. Parking, if at all required in emergency for short
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duration only shall be exclusively within shoulder with major store of the vehicle on
earthen shoulder.
6) The Patrol Team should have backup assistance of (i) Crane (ii) Ambulance etc.
The Patrol Personnel shall be adequately trained in Traffic Management, Road

Safety and in Primary First Aid. The purpose of these patrols is to:
(i) Provide the users of the Project Highway with basic mechanical help for
vehicles that breakdown on the National Highway Section, and protect other
motorists from such vehicles.
(ii) Immediately identify traffic hazards of whatever nature, such as un-authorised
parking, public transport vehicles obstructing traffic during passenger loading
and unloading, debris, stray animals and the like. The Concessionaire shall take
the necessary measures to remove such obstructions.
(iii) Provide emergency management at accident scenes until such time as the
appropriate authorities arrive,
(iv) Assist the motorist, for the removal of damaged or mechanically impaired
vehicles from the Project Highway.
(v) Provide road user information and to further build the image of the National
Highway Section in a professional and friendly manner.
(vi) Observe, record and report suspect aspects of the highway, hazards and
incidental damage caused by vehicles, floods, storms, or other random events,
such that the highway maintenance records and data base and continuously
improved.
4.2.1 Patrol Vehicles (3 Nos.)

The Concessionaire shall provide Patrol Vehicles as stipulated in the Contract. Each
vehicle will accommodate minimum 3 persons including the driver.
4.2.2 Ambulances (3 Nos.)

The Concessionaire will provide Ambulances having all Basic life support facilities if
emergency assistance required like stretcher to carry the Patient, Emergency
Medicines, Oxygen etc. based at both Toll Plazas. The ambulance will be manned by
two trained paramedics.
4.2.3 Cranes – 2 Nos.

The Concessionaire will provide cranes of 20 ton capacity having all requisite
arrangements of pulling and lifting of accidental/ break down vehicles based at both
Toll Plazas.
4.3 Traffic Management & Safety Measures

Some situations of Traffic Management are briefly explained below:
A. Detour on Temporary Diversion will be provided in the case of major repairs or

reconstruction of cross drainage structures on a highway section, damaged due to
flood etc., the traffic may have to pass on a diversion, moving parallel to the
highway. The temporary traffic diversion will meet the following requirements:
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(i) It will have black toped smooth horizontal and vertical profile with smooth
vertical and horizontal curves;
(ii) It will not be breached by or drainage discharge under any conditions;
(iii) It will have adequate capacity to cater for the diverted traffic;
(iv) It will be dust free and will ensure clear visibility at all times of day and night;
(v) It will be provided with the required detailed Signage with appropriate safety
standards as per IRC; and
(vi) It will be provided with suitable barricades to prevent intrusion affecting the
movement of the traffic.
(vii) It will be provided with all standard signs, traffic cones etc.
B. The Warning Signs for the Construction Ahead will be provided by the sign “Men at
Work” at about 1Km earlier to the work zone. In addition, a Supplementary Plate
indicating “Diversion 1Km ahead” and a sign “Road Closed Ahead” will be placed.
It will be followed by “Compulsory Turn Right/ Left Sign”. The “Detour” and “Sharp
Deviation” sign will be used to guide the traffic onto the diversion. Hazard markers
will be placed just where the railings for the cross drainage structures on the
diversion starts. All Sign Boards should be retro reflective as per IRC/ MoRT&H
standards.
C. Closure for work on one side Carriageway will be affected by placing various
Signages like
1) Men at Work along with distance plate for construction zone
2) Road Narrowing
3) Signs for Lane closure
4) Closure of Carriageway
5) Keep Left/Right
6) Diversion to the other Carriageway
7) Carriageway Closure
8) Sharp Diversion of Route
9) Turn Right/ Left
10) Two way traffic
11) Carriageway Closed
D. Carriageway Repairs like small works in the middle of the Carriageway (minor repairs
of Potholes, Cracks and Patches) will be affected by providing signs like
1) Men at Work – Placed at 500mtr. before the work zone for approaching vehicle
2) Road Narrows – Placed at 100mtr. ahead of work area
3) Keep Left/ Right – Will be placed at the commencement point of the work zone
and next to the Barriers for the approaching vehicles.
4) Movable type of Barriers will also be placed on both sides of the work area.
5) Cones or Drums will be placed at suitable interval to demarcate the work area.
6) Work Zone Ends – Will be installed 120mtr. beyond the work area.
7) If the operation is to continue during night time, necessary lighting arrangements
with flashing lights will be provided.
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E. Safety, Vehicle Breakdown and Accident – In case of unsafe conditions, vehicle

breakdowns and accidents, the Concessionaire shall follow the relevant operating
procedures, which shall include the setting up of temporary traffic cones and lights
as well as the removal of obstruction and debris expeditiously. Such procedures shall
be in accordance with Applicable Laws, Applicable Permits and provisions of the
Concession Agreement.
The Concessionaire shall ensure that any diversion or interruption of traffic is

remedied without delay. The Concessionaire’s responsibility for rescue operations on
the Project Highway shall be limited to the removal of vehicles or debris or any other
obstruction, which may endanger or interrupt the smooth traffic flow on the Project
Highway.
The Concessionaire shall ensure that safety standards specified in Schedule ‘L’ of the
CA are strictly complied with in the event of any lane closure or diversion of traffic.
Compliance with Schedule ’L’ will be monitored by the Independent Engineer.
F. Safety measures during Emergency situations arising on account of Force Majeure/

Accidents will be as follows:
 At least two lanes width including the Paved Carriageway will be made good for
two-way traffic movement as early as practicable.
 At the points where traffic is to deviate from its normal path, the channel for
traffic will be clearly marked with the aid of Pavement markings or other similar
device.
 At night, back light signage will be used in combination with delineators and
reflective signage wherever required.
 On the approach of any type of closure regulatory/warning signs will be installed
for guidance of road users. At least two signs will be put up one close to the
carriageway where transition of carriageway begins and the other 120 m ahead.
 In case of an accident on the Project Highway, the debris (in the form of
damaged vehicles and bodies of accident-affected animals and/or human
beings) will be cleared from the Main Carriageway within a maximum duration of
3 hours of receiving clearance from police and other statutory procedures.
 All types of portable traffic Control devices are to be established out by the
Patrol Team including temporary marking paint or tapes for traffic regulation at
the site of incident.
G. Safety of Project Workmen at Site – Safety measures against accidents of the

Workers by the traffic using the Highway is provided through Helmets and protective
Chest Vests. The Concessionaire will ensure safety of the Project Workers against
accident. All members of Patrol Team and Traffic Management Teams shall use
reflective Yellow/ Orange Vests.
H. Other measures to ensure safety – Parking of vehicles and/ or debris on the

Carriageway leads to accidents apart from obstructing the smooth flow of the
traffic.
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For smooth and normal flow of the traffic on the Project Highway, the following
actions will be taken to minimize unsafe operation. 24 hours Highway Patrolling is
provided to ensure safe, uninterrupted and smooth traffic flow. The patrolling will
ensure that:
(i) No parking of a vehicle on any of the divided carriageway takes place at
anytime;
(ii) Immediate assistance is provided to accident victims and their rescue.
(iii) Minor debris and stalled vehicles are removed from carriageway within an hour’s
time;
(iv) In the incident of traffic congestion, adequate measures will be taken to mitigate
the same in maximum one hour’s time and the approaching traffic is duly
cautioned about it.
4.4 Traffic Management Plan

The Highway Patrolling Team under the guidance of the Route Manager will undertake
the basic regulations of traffic on the spot.
• For regular maintenance activities, the standardized pattern of Traffic
Management will be adopted as illustrated in Annexure – 4.
• The IE will be informed under situations requiring added safety like accidents,
damage due to a Force Majeure event etc. for vetting of the safety measures
taken at the spot.
• However, all the events will be reported by the Concessionaire in the Monthly
Progress Report.
Before the commencement of any major Traffic Management, an overall traffic
management plan and programme for the planned/ scheduled activity will be
prepared and submitted to the Independent Engineer. The plan will be generally based
on the following Operational Parameters:
(i) At Major Intersections all traffic turning movements will be allowed at all times;
(ii) The activity of renewal or strengthening will not be carried out in a continuous
length of more than 0.5Km in Rural Section and 0.50Km in Urban Section and will
not be closer than 2Km and 1Km in between respectively;
(iii) Lane closure in short lengths less than or equal to 500mtr. for carrying out routine
maintenance activities will not be more than for a continuous period of 48 hours.
(iv) Traffic speed through the construction zone shall be reduced to 40 Km/hr by
designed speed bumps and warning signs.
a. For the safety of construction workers as well as the traffic, a physical separation
of about 1.5mtr. between work area and the Highway traffic will be maintained
by installing orange colored drums;
(v) All construction traffic shall enter and exit the construction site at designated and
manually controlled entrances;
(vi) Adequate advance warning and information signs shall be provided in
accordance with IRC/ MORT&H Standards & Specifications.
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(vii) Pre-information to road users through display of attentive information on Variable

Messages Sign Board located prior to the area of work.
The mandatory traffic signs together with other necessary cautionary signs will be
provided, erected, maintained, repositioned, covered/ uncovered and removed as
required in respect of works on the Project Site. Adequate safety during night-time will
be ensured by providing mobile emergency lighting units with illuminated warning signs
at important locations.
4.5 Traffic Management Devices

The following devices will be used at site for Traffic Management;
1) Regulatory Signs – These are legal signs which are to be erected in consultation
with local police. Some of the common types are;
a) ‘Do not Enter’ or ‘No Entry’
b) Road Closed
c) Speed Limit etc.,
2) Warning Signs – These are signs warning the drivers of possible dangers ahead.
Some of the common types are;
a) Men working
b) Lane Closed
c) Diversion to other Carriageway
d) Divided Carriageway Starts
e) Divided Carriageway Ends
f) Two Way Traffic etc.
3) Guide/ Informatory Signs – These signs are to be erected to guide the driver on
the detours along the road. Some of the common types are:
a) Diversion
b) Road Ahead Closed
c) Sharp Deviation of route etc.
4) Illumination – for work carried out during night time.
5) Road Furniture – Traffic Cones, Drums & Cylinders, and Delineators etc. with retro
reflective paint or tapes shall be used to guide the traffic into a particular lane
under conditions of lane closure. The cones shall be placed close enough
together to give an impression of the continuity. The spacing ranges from 3mtr.
(Close) to 9mtr. (Normal). Larger size cones shall be used for high speeds or
where more conspicuous guidance is required.
6) Barricades – would be erected to restrict traffic from entering work areas,

including excavations or material storage sites so that protection to workers is
provided or there is a need for separating the two-way traffic. They can be
portable or permanent type and can be made of wooden planks, metal or other
suitable material. The horizontal component facing the traffic is made of 0.30mtr.
wide wooden planks joined together and painted in alternate yellow and white
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strips of 0.15mtr. width and sloping down at an angle of 45 degree in the

direction of the traffic. Annexure – 4 shows three types of Barricades.
7) Red/White Striped Delineation Tape – shall be used to delineate the work zone
from the traffic.
8) Flagmen – Flagmen shall direct the traffic on ‘Stop & Go’ condition, Diversion,
Lane Closure etc. and ensure safe movements. The flags for signaling shall be
0.60mtr. x 0.60mtr. size, made of a good red cloth and securely fastened to a
staff of approximately 1mtr. in length. The sign supports shall conform to IRC: 67-
2010 and provided with a rigid handle.
9) Fluorescent Vest – The flagmen and workers working close to traffic shall wear
fluorescent vest to improve visibility to drivers.
4.6 Corridor Control Plan

Regular 24 hours Patrol/ Surveillance of the ROW in respect of the Accidents, Project/
Project Facilities will be done to monitor report and take action against activities such as
encroachments, unauthorized construction of road or entrance connections, structures,
interference with drainage system within 60mtr. of the Highway Corridor.
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CHAPTER 5
TEMPORARY TOLL COLLECTION
PROCEDURE AND PLAN
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CHAPTER 5 - TEMPORARY TOLL COLLECTION PROCEDURE AND PLAN

5.1 Hand Held Device
It is an alternative process of Toll ticketing that can be adopted as a substitute. It is
manual form of Toll Collection with ease of portability. The battery backup for the
handheld device is 8-10 hours as claimed by Vendor. Although we can use the same
directly through the power supply in the booth. Handheld is being programmed as per
our requirement and also keyboard is also customized as per our requirement
5.2 Objective and Purpose

The objective of the handheld device procedure is to:
a) Ensure a fixed and consistent set of instructions for work to exercise strict control
over all aspects of the task.
b) A reference to be used by all Tolling Staff.
c) To streamline and maintain a consistent set of work processes during total
shutdown and to ensure accurate processing of vehicles in the lane.
The Purpose of the handheld device is to ensure that the Toll Collector and Supervisor
understand their functions, which are mainline to:
a. Process the vehicles in the lanes
b. Download the transactions done in the lanes in to the plaza computer.
i. Toll Transaction summary report
c. Print the reports from the machine such as :
i. Summary Report
ii. Operation Report
iii. Vehicle wise Report
The responsibility lies with the Toll Plaza Manager and to ensure that all guidelines
contained in this procedure are fully complied with.
5.3 Revisions Required

This procedure may be reviewed and revised from time to time as necessary. Revisions
may be made to the procedures due to:
i. Technical changes and improvements.
ii. Policy changes
iii. Change of system software or hardware
5.4 Operations Involved

Handheld device requires Shift Assignment as well as Lane Assignment to avoid any
confusion. Every Machine holds a MACHINE ID, the same is being allotted and an
inventory is maintained for the TC to which particular machine is allotted for ease to
cash-up.
The inventory for Machine ID helps in identifying Toll Collector (TC) for a particular
machine, the transacted amount could be tallied with respect to the assigned TC for
cash-up. It is preferable that one TC is logged in on Machine. In case it is not TC Break,
reliever comes up with his own handheld device for his separate accountability.
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It is to be observed and strictly maintain that Shift handover should be before 00:00
hours to avoid any confusion as date is changing.
Flowchart Representation
Flow chart representation for the procedure involved in mentioned below:
Procedure
Description of Steps evolved
Steps
Plaza Controller maintain the inventory for the lane assignment for
1
the TCs, the same is passed to ITS Dept.
ITS Dept. maintain another inventory for the handover of handheld

2
device of the TC.
3 Shift Assignment and Lane Assignment is done by ITS
4 TC transact as per vehicle class and MOP..
Handheld device is collected from TC at shift end once TC is

5 relieved by Shift Reliever. The same procedure of handover of
new handheld device for the new shift is allotted.
Handheld device generates a report that is comprises of TC

6
transaction and count and Total Amount of transaction.
The Cash Denomination declared by TC is compared to the

7 report generated through the handheld device and accordingly
TC shortage and TC excess amount is defined.
All the record is transferred through a Serial Port and a Tool is

8 being used to generate the report. Vehicle Class wise collection
report is used for the MIS. Report is attached for reference
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 CHAPTER 6
SAFETY MANAGEMENT
PROGRAMME INCLUDING
EMERGENCY RESPONSE
PROTOCOL
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CHAPTER 6 – SAFETY MANAGEMENT PROGRAMME INCLUDING ‘EMERGENCY

RESPONSE PROTOCOL’ (ERP)
The Safety Management Programme will be ensured principally by all members of the
O&M Team. However, the Patrolling Teams will assure safety of Users, Workmen and the
third parties.
6.1 Safety Policy

The Safety Policy of the Concessionaire is "Safe use and safe maintenance of the
Project Highway".
6.2 Safety & Management Practices

Few safety measures to achieve the Safety Policy are given in the following Sub-paras.
6.2.1 Warning Zones at Construction Sites

1) The safety of the maintenance workmen is of paramount importance. As
maintenance is a continuous activity during the O&M period the traffic
plying on the Project Highway will be separated from the maintenance
workmen by providing a physical barrier and maintaining a safe distance of
about 1.5mtr. Further warning is given to vehicles before they reach the
construction site on speed controls, diversions and restricted work areas by
providing a series of temporary warning signs. These warning zones are
divided into three categories as follows: Advance Warning Sub-Zone is 300
to 500mtr.
2) Transition Sub-Zone is 100mtr. to 200mtr.
3) Work zone shall be of varying length
6.2.2 Emergency Response Protocol (ERP)

The events of emergency can be classified into three levels as described below:
A. Common Event
Event that requires the closure of not more than one lane on a carriageway for
mitigation and treatment of event:
a) Traffic accident with or without fatality
b) Prolong closure of one lane after an event for:
1) Specialist or heavy machinery arrival for removal of obstructing source
2) Recovery time to normalize road condition
3) Unscheduled works for treatment of road
B. Non-Common Event
a) Event that obstructs and requires the closure of one carriageway.
b) Event affecting two consecutive sections that needs to be resolved.
c) Event involving VIPs
d) Event involving Concessionaire staff
e) Major accident that may attract media attention
f) Traffic jam/ pile up (congestion) at Toll Plaza or mainline.
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C. Major Non-Common Event

a) Closure of Project Highway due to :
i. Major accident
ii. Flooding and other natural disaster
iii. Accident involving hazardous material
b) Event involving two Regions/ Boundaries
c) Accident involving Dignitaries/ VVIPs
d) Special Event
The decision making for the three categories will be as follows:
a) Common Event - ERP executive on duty
b) Non-Common Event - PRO/ Maintenance Executive
c) Major Non-Common Event - Project Manager
Under ERP, the basic flow chart for Information flow of ERP will be as given in Annex. -5.
Note: ERP Executive – During the office hours, the Traffic Safety Officer/ Route Manager
is the ERP executive and after office hours the duty is rotated on a weekly basis (Friday
1700hrs to the following Friday 1700hrs) among the nominated staff who will be
available on call basis (among the male executives or non-Executives of the sections by
the Project Manager). Also the patrolling vehicle and other officers of the
Concessionaire shall be provided the First Aid facility. The ERP executive will be provided
with a vehicle, safety attires (safety vest, rain coat and safety shoes) and a phone for
communication purpose.
The vehicle will be equipped with Cones, Blinkers, Flag, Beacon Light, Fire Extinguisher
and Baton Light for traffic management purposes. The objectives of ERP team will be:
1) Inform and co-ordinate with emergency and rescue services like Police, Hospital,
Ambulance, Fire, Crane etc.
2) Take precautionary measures to guide and regulate safe traffic movement.
3) Initiate measures to assure safety of other road users and public due to effects of
toxic and inflammable materials if any.
4) Take precautionary measures to safeguard third party properties.
5) Co-ordinate with various agencies to clear the road of debris and resume normal
operations at the earliest possible.
6) Report and exchange information among various team members for information
and decision-making.
The Highway Patrolling Teams will respond and reach the site to extend assistance
earliest. The Patrolling Team shall be patrolling rest of the time. The ERP team will
communicate preferably through mobile telephone system. The Highway Patrolling
teams and the ERP team will communicate with the emergency services for rescue and
relief operations to accidents and other unsafe situations occurring on the Project
Highway:
1) Ambulances will be stationed at the places as described in Annexure – 6 and the
services will be available to the road users on call basis within prerequisite time.
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2) Tow-Truck/ Cranes of capacity 20 metric tonne having all requisite arrangement of

pulling and shifting accident/ break down vehicles also will be available on call as
listed in Annexure – 6.
3) Fire tender services from the fire stations available along the Project Highway will
be extended to the project by the local authorities.
4) The Concessionaire will display the information about these emergency services
along the Project Highway.
5) The users will be informed on an Emergency situation at the Toll Plaza & VMS
6) The Patrol Team will have backup assistance of (i) Crane (ii) Ambulance etc.
6.3 Protocol under various Emergency Situations
6.3.1 Accident: The accident reporting system is tabulated below.

Sl. No. Category Description
1) Maintenance team member (Highway Patrol Team)

2) Member of IE
Informer of
3) Member of NHAI
1. the
4) Police or other government servant
accident
5) Third person
6) The victim
Receiver of
2. Control Centre
information
Action
3. Control Centre
initiator
First information to
1) Patrolling Vehicle
2) Police
3) Ambulance
4. Action – 1
4) Fire
5) Crane
6) Other team members
7) IE/ NHAI
 Patrolling unit will reach accident site within a
maximum of 30 – 45 minutes of receiving information.
5. Action – 2
 Traffic Safety Officer/ ERP executive to reach the
accident site.
Examine the accident spot and take
1) Note of location
2) Basic details of the accident vehicle
6. Action – 3
3) Fatality if any
4) Photographs of the accident
5) Regulate traffic movement
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Final update of information to

1) Police
2) Ambulance
7. Action – 4 3) Fire
4) Crane
6) IE/ NHAI
On completion of statutory requirements
1) Remove victims ( First action)
2) Debris from the main carriageway and
3) Restore reasonably normal traffic movements within One
hour.
If there is a vehicle carrying explosive or hazardous
materials is involved in the accident, the patrolling unit
shall;
1) Take safety measures of keeping the vehicles and
8. Action – 5
public at safe distance with the help of local police.
2) With the help of fire personnel clear the hazardous
debris and restore safety at the earliest if there is
incidental damage to any Project Facility.
3) Take traffic and safety measures like shifting debris,
barricading the spot etc.
4) Initiate restoration of the damaged facility by
undertaking temporary restoration measures like
warning/cautionary signage, flag men etc.
For restoring the damaged project facilities to normalcy

the maintenance activity shall be initiated as follows:
1) Quantify the damage
9. Restoration 2) Plan the restoration measures and schedule
3) Convey restoration plans to IE for comments
4) Undertake and complete restoration as per finalized
schedule
6.3.2 Force Majeure Event:

"Force Majeure Event" shall mean occurrence in India of any or all of Non-Political
Event, Indirect Political Event and Political Event, as defined in Clauses 34.2, 34.3 and
34.4 of CA respectively, if it affects the performance by the Pat1y claiming the
benefit of Force Majeure (the "Affected Party") of its obligations under this
Agreement and which act or event (i) is beyond the reasonable control of the
Affected Party, and (ii) the Affected Party could not have prevented or overcome
by exercise of due diligence and following Good Industry Practice, and (iii) has
Material Adverse Effect on the Affected Party.
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The reporting system is tabulated below.
Sl. No. Category Description

1) Maintenance team member (or) Highway Patrol Team
member
Informer of 2) Member of IE
1. occurrence 3) Member of NHAI
of FM event 4) lice or other government servant
5) Third person
6) The victim
Receiver of
2. Control Centre
information
Action
3. Control Centre
Initiator
First information to
1) Police
2) Ambulance
4) Crane
6) IE / NHAI
1) Patrolling unit will reach damage spot within a
maximum of 20 - 25 minutes of receiving information.
2) Under conditions that the access itself is damaged
5. Action - 2 preventing movement along the Project Highway, the
patrolling unit shall make all efforts to reach the
damaged spot within reasonable time.
3) Traffic Safety Officer/ ERP Executive to reach the site.
Examine the damaged spot and take

1) Note of location
6. Action – 3 2) Extent of damage incl. vehicles & fatality if any
3) Photographs of the damage
4) Regulate traffic movement
Final update of information to

1) Police
2) Ambulance
4) Crane
6) IE/ NHAI
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On completion of statutory requirements

1) Remove victims if any
2) Debris from the main carriageway
3) Restore reasonably normal traffic movements at
the earliest possible time.
8. Action – 5 For the damaged Project Facilities:
4) Take traffic and safety measures like shifting debris,
barricading the spot etc.
5) Initiate restoration of the damaged facility by
undertake temporary restoration measures like
warning/ cautionary signage, flag men etc.
For restoring the damaged project facilities to normalcy
the maintenance activity shall be initiated as follows:
1) Quantify the damage
9. Restoration 2) Plan the restoration measures and schedule
3) Convey restoration plans to IC for comments
4) Undertake and complete restoration as per finalized
schedule
Inform Independent Engineer on restoration of complete
10. Final step
normalcy and opening to traffic.
The format for reporting on the Emergency situations is enclosed as Annexure – 5.
6.3.3 Maintenance works

On determining the requirement of Maintenance to any part of the Project Facilities;
1) The Maintenance Executive shall ensure to put in place the cautionary signage
if required, for the safety of Road Users and the Project Assets, where damage
has occurred.
2) The Manager will forward a proposal on the methodology of maintenance,
schedule of maintenance and traffic & safety measures during the
maintenance to the Independent Consultant.
3) On receiving approval from the Independent Consultant, under the close
supervision of the Maintenance Executive, maintenance work will be executed
as per the approved methodology, schedule and traffic & safety measures.
4) The Manager shall intimate the completion of the maintenance activity upon
which the Independent Engineer shall examine the completed activity to his
satisfaction.
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 CHAPTER 7
FUNCTIONING OF PROJECT
FACILITIES
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CHAPTER 6 – FUNCTIONING OF PROJECT FACILITIES

7.1 Administrative, Operation and Maintenance Base Camp
Administrative, Operation and Maintenance Base Camp has to be maintained by the
Concessionaire during O&M stage. The Camp has to have adequate facilities for basic
needs like Power, Water, Toilet etc. The main requirements are as under:
1) Central Toll Control
2) Central Traffic Control
3) Highway Maintenance including functional laboratory
4) Facilities for storage and repair of maintenance equipment, vehicles and
materials, nursery
5) Any other requirement.
The Administrative Building shall primarily house Control Centre, Security Headquarters,
Central Store, Toll Audit and Date processing Unit in addition to other secondary
facilities such as Computer Room, Office Space, Stores, Sanitary Facilities, Canteen etc.
The main Base Camp shall have adequate parking space for traffic and visitors.
In addition, the Base Camps shall have Electric Room and Supply Room to cater to the
power requirements of the Camp. The Camps shall have adequate lighting during dark
periods and night. The Camp shall have an adequate underground fuel storage area
with delivery facilities to cater for maintenance and patrolling vehicles.
The Base Camp shall have not more than one entry and exit points. The same shall be
manned by Security Personnel at all times.
Maintenance Area shall have a centrally located Building to overlook the maintenance
workshop. A separate storage area shall be earmarked for inflammable materials. The
maintenance block shall have enough spaces to park the equipment and machinery
deployed for maintenance activities.
7.2 Traffic Aid Post (TAP)

The Concessionaire would provide TAP at each Toll Plaza for use of Police from State
Government or a substitute thereof for assisting the Concessionaire in regulating the
traffic on the Project Highway mentioned as below:
Traffic regulation by the Concessionaire

The Concessionaire shall regulate traffic on the Project Highway in accordance with the
Applicable Laws, and subject to the supervision and control of the State Authorities or a
substitute empowered in this behalf under the Applicable Laws.
Traffic regulation by Police assistance

For regulating the use of Project Highway in accordance with the Applicable Laws, the
Authority shall assist the Concessionaire in procuring police assistance from the State
Police Department or a substitute thereof.
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Building for Traffic Aid Post

Building for Traffic Aid Post shall be constructed as per the provision of CA after the
availability of the Land.
7.3 Medical Aid Post (MAP)

The Concessionaire has provided the MAP at each Toll Plaza for providing the
Emergency Medical Aid alongwith round the clock Ambulance services for the victims
of accidents on the Project Highway.
The Ambulance will have First Aid Medical equipment to provide First Aid services to the
victims of the accidents. Ambulance manned by two trained Paramedics shall be
available on the Project Highway. For further medical assistance, victims will be sent to
nearest Trauma/ Major Hospital available on the Project Highway.
Building for Medical Aid Post

Building for Medical Aid Post shall be constructed as per the provision of CA after the
availability of the Land.
7.4 Bus Stops

Bus Stops/ Shelters are proposed to be constructed on both the Carriageways. Bus
Shelters on either side of the Carriageway are planned at 54 locations. Adequate
Drainage shall be provided at all these Bus Bays. The Bus Bays shall be maintained
properly and cleaned regularly. Bus Drivers must be convinced to stop at these
locations only.
7.5 Truck lay byes

Two Numbers of Truck Lay byes are being provided in the Project Highway.
a. @ Km. 15+100 (on Both Sides)
b. @ Km 93+650 (On Both Sides)
The Truck lay byes shall facilitate smooth entry and exit for the trucks.
7.6 Rest Area
7.7 Functioning of Toll Collection System

The Concessionaire is to provide two Toll Plazas, and collect Toll from the Road Users at
these locations only. The total number of Toll Booths and Lanes shall be such as to
ensure the service time of not more than 10 seconds per vehicle at peak flow regardless
of methodology adopted for Fee Collection. One Weigh Bridge of capacity 40 tons (on
motion) shall be provided at each lane of Toll Plaza for random checking of the over
loaded Truck’s weight and one static weigh bridge of capacity 120 tons in each
direction of toll plaza.
The Concessionaire shall submit a notice to the NHAI at least two months before the
impending Commercial Operations Date. Based on this, and upon confirmation of
impending COD,
Government of India shall publish a notification mentioning the Schedule of User Fee in
the Gazette of India.
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Concessionaire is entitled to collect fees from the Road Users on publication of the
notification in the Gazette after obtaining Provisional COD. Press releases with date and
time of start of collection shall also be done prior to start of collection.
Both the Plazas shall have all equipment for collecting the Toll Collection. In case the Toll
Plaza is damaged or becomes non-functional due to any Majeure Event, the Toll
Collection will be done through Handheld Machines.
Rates for different categories of vehicle shall be fixed based on the effective length and
Wholesale Price Index. For Return Journey made by a vehicle, the User shall have option
of paying 1.5 times the Fee for one way journey during the first trip itself. If the vehicle
has to use the said stretch continuously and frequently for entire month, Vehicle Owner
can have a Monthly Pass on payment charge equal to Two-Third of amount of the fee
payable for 50 (fifty) single journeys.
Concessionaire shall engage a Security Team for the protection at Toll Plazas. The Team
at the Plaza shall ensure availability at all time of all Booths for collection of Toll. The
Plaza will work in three shifts per day. The Toll Booth Supervisory Staff usually comprises of
1) Toll Plaza Manager/ Asst. Plaza Manager, 2) Toll Supervisor, 3) Assistant Toll Supervisor –
(3) one in each shift, with provision for replacement during holidays and leave days.
Proper administrative control shall be established over the collecting team, and their
details maintained in a diligent manner. Concessionaire shall ensure that there is no,
i. Overcharging from the Road Users
ii. Exemption given to vehicles which are not available in “exemption list “of
Concession agreement.
iii. Difference between the amount collected and amount deposited by the agency
iv. Delay in the amount deposited
v. Delay in taking action against defaulting agency.
Concessionaire shall also make sure that there is no lack of adequate control/
supervision and timely action which may affect the collection.
Concessionaire shall appoint a Toll Plaza Manager who will ensure compliance to the
following:
i. Confirmation of daily collections and amount deposited in the Bank
ii. Conducting periodic monitoring on daily basis, and ensuring no shortage or excess
in the collection.
iii. Entire Toll Collection is done by means of Method of Payments stipulated in CA only.
iv. Insurance would be taken out to cover, (a) Cash in Transit considering the
maximum amount in each transit as well as Annual Volume as per previous
experience and trend expected, (b) Cash in Safe including Booths, at a given point
and also Annual Volume, (c) Fidelity Insurance for each Booth Operator for
expected maximum collection in a shift as it is expected that each Operator would
render the collection after each shift is over.
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Toll Rates and Exemptions

Concessionaire shall set up adequate Display Boards showing the Toll Rates, in the Local
Language, Hindi and English. Another Board displaying the telephone number, contact
person and address for complaints shall also be set up. The boards must be clearly
visible to the Road User.
Another Board showing the Exempted vehicles shall also be set up. Exempted Vehicles
are:
i. Defense Vehicles
ii. Police Vehicles
iii. Fire Fighting Vehicles
iv. Ambulances
v. Executive Magistrate Vehicles
vi. NHAI and any other Vehicles used for inspection/ inducted for O&M
vii. Vehicles with VIP symbol or belonging to the following:
a) President of India
b) Vice President of India
c) Central and State Ministers
d) Chairman of Rajya Sabha or Speaker of Lok Sabha or Chairman of a State
Legislative Council or Speaker of a State Legislative Assembly or a Minister for
the Union or State or Leader of opposition in Lok Sabha or Rajya Sabha or State
Legislatures having the status of Cabinet Minister
e) Governor of a State or Lt. Governor of a Union Territory
f) Members of Parliament in the entire country or a Members of State Legislative
assemblies of a state or a Member of Legislative Council in a State, in their
respective State if he produces his Identity Card issued by the Parliament or
concerned Legislature of a State as the case may be
g) Foreign dignitaries on State visit to India
h) Chief Justice of India
i) Judge of Supreme Court.
j) Chief Justice of High Court
k) Justice of High Court
l) Chairmen of the Council of State.
A format or Register for easy manual recording of data is to be maintained which has
total traffic including exempted vehicles. This shall be compared with periodic Traffic
Census conducted, and ensure no leakage of revenue.
7.8 Functioning of Advanced Traffic Management System (ATMS)

7.8.1 ATMS CONTROL ROOM
Geographical location
The ATMS Control Room is located within the Toll Plaza Building at Km. 89+860
named as Bhatia Toll Plaza. CROs are not allowed to leave the Control Room during
their shifts.
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Control Room Manning

The Control Room shall be manned by CRO per shift. The Control Room shall be
operational 24 hours a day, 365 day a year. No outsider is allowed in the Control
Room without prior permission of the Route Operations Manager.
7.8.2 Control Room Equipment

The Control Room would be equipped to monitor several aspects of the Road
Network. The equipment shall always be handled with care. It is the CRO’s
responsibility to keep all equipment clean and to ensure the good functioning
thereof. Faulty equipment must be reported to the System Department as soon as
identified.
7.8.3 Mobile Radio System

The Radio Communications System would operates on a frequency for the
exclusive use of SURAT HAZIRA NH-6 TOLLWAY (P) LTD. The Patrol Officers, , Toll Plazas
Supervisors, Maintenance Staff and certain key Senior Personnel are equipped with
Transceivers.
The Radio Communications Network will be used for:
• co-ordination with Route Patrol and Emergency Services
• co-ordination of maintenance activities
• backup communication at Toll Plaza locations
• co-ordination with Security Personnel
Radio Discipline
Discipline is essential for the efficient working of the Radio Network. Irrespective of
his rank, the Operations Controller is In-charge of the network and is responsible for
radio discipline. Radio discipline includes:
a. Correct use of voice
b. Closing and opening stations
c. Use of correct frequency
d. Constant watch by all stations on the network, or as directed;
e. No names or surnames are to be used, only call signs
Only one station can call at a time. To prevent confusion, the following rules must
be obeyed: Check “BUSY” light before speaking to ensure that the frequency is
clear; do not cut in on other transmissions. Allowance must be made for
transmissions where only one of the participant in a conversation can be heard.
Transmissions should be curtailed after 3 minutes Observe short pauses between
phrases and the end of a conversation to allow for break-in-working. The Press-to-
Talk (PTT) switch or Voice Operated Switch (VOX) must be released to allow this to
happen. Answer all calls immediately and in the correct order. Ensure that the radio
network returns to “receive” after each transmission. One stuck PTT will reduce a
good network to a state of chaos.
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Radio Operating Rules

All received messages that are delivered by the CRO to another person or which
are preceded by the word “MESSAGE” must be written down Transmissions via radio
should be clear with natural emphasis on each word except the pronunciation of a
figure and should be spoken in natural phrases, not word by word. When it is
necessary for stations to initiate test signals either for the adjustment of a Transmitter
before making a call, or for the adjustment of a Receiver, such signals must not
continue for more than 10 seconds, and shall consist of Spoken Numerals (1, 2, 3…)
followed by the call-sign of the station transmitting the signals.
Route Patrol Radio Procedures

The Route Patrol Officers are required to perform all radio communication as
described
The time period taken between the observation and information reports as defined,
must be timed by the CRO not to exceed five minutes. This is for the safety of the
Patrol Officers. If no further communication is received from a Patrolman after 5
minutes, the CRO must attempt to establish contact with him. It may be that the
Patrolman is assisting the Road User or involved in traffic management, and is
unable to respond immediately. Two minutes should be allowed for a response,
following which the CRO shall dispatch a second vehicle to the location of the
incident.
7.8.4 Emergency Call Box (S0S)

Emergency Call Boxes are to be installed all along the Route at every 2 Km., both
sides of the Road. The sole purpose of installing ECBs is to facilitate the Highway user
in case of any incident/ accident or for providing information regarding the Route
or any destination. It has features of Call Holding and Call Waiting.
Receiving calls from ECBs

Conversation shall start with Good Morning/ Afternoon/ Evening SURAT HAZIRA NH-6
TOLLWAY (P) LTD. Control Room. The manner is to be courteous and friendly. Never
use vulgar language or shout on the Caller. Give proper information to the Caller.
The CRO must be cordial and project a clear, calm voice. If the caller is in a state of
panic or shock, the CRO must first attempt to calm the caller before requesting the
relevant information. The caller must be requested to keep the communication
medium open until further notice.
7.8.5 Closed Circuit Tele Vision System (CCTV System)

09 Nos. of CCTV Cameras are to be installed along the Route at points of
monitoring the Traffic/ Black Spots. The purpose of installing CCTV system is to keep
close watch on Traffic/ Black Spots round the clock.
Using CCTV System

The CCTV system has a special control keyboard, using the keyboard CRO can
pan, tilt and zoom any CCTV camera, connected to the Control Room as per
needs. The CRO has to always keep view on monitors of the CCTV system. In case
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of any incident seen on CCTV system, CRO has to change the message of nearest
Variable Message Sign corresponding to the type of the incident and also instruct
the Route Patrol Officer to attend the situation if required.
7.8.6 Variable Message Sign (VMS)

9 Nos. of VMS Boards are to be installed along the Route at the locations where
maximum information in the form of different messages can be disseminated to the
Road Users. The purpose of installing VMS System is to keep informing the User
regarding any accident / incident on the road, traffic , weather conditions and to
greet users on Special Occasions and to educate the Road User by displaying
Traffic Rules, Speed Limit etc.
7.8.7 Meteorological Data Station (MDS)

02 Nos. of MDS stations are to installed at both the Toll Plazas. The purpose of the
MDS is to collect weather information like Wind Speed & Wind Direction, Air
Temperature, Visibility and Road Surface Temperature through different sensors. The
thresholds for High Wind Speed, Low Visibility & High Road Surface Temperature are
defined in ATMS integrated software for giving the alerts and displaying the same
alerts to nearest VMS Boards so that Road User can be attentive.
7.8.8 Automatic Traffic Counting cum Classifier (ATCC)

4 ATCC are to be installed at the project which should be before and after the toll
plaza to study the traffic pattern at Project Highway.. These are to be installed at
Km. 28+ 375 and Km 89+700.
7.9 Reporting Failures to the Maintenance Department

Any System or Sub-system (OFC, ECB, VMS, CCTV, MDS, and ATCC) which is not
communicating with ATMS Control Room can be viewed on ATMS integrated software.
The report of same can be taken from the software to report to Maintenance
Department for rectification/ restoration of the non-communicating system/ sub-
systems.
7.9.1 Control Room Documentation
Copies of the following documentation shall be kept in the Control Room for
reference:
System Reference Manuals
1. OFC
2. ECB
3. VMS
4. CCTV
5. MDS
6. ATCC
7. MRCS
8. LCD Screen
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Emergency Contact Numbers

1. Traffic Police
2. Local Police
3. Fire Department
4. Hospitals/ Trauma centers along the highway
5. High capacity crane / Hydra suppliers .
6. Management Telephone List
Contact numbers must be updated on a monthly basis by the CRO and put up on
the Notice Board.
Control Room Forms/ Registers
1. Accident Register
2. Incident Log Book
3. Route Patrol Incident Reports
4. Damage Reports
5. Attendance Registers
6. Key Control Register
All Registers and Reports must be stored in separate lever-arch files and labelled
accordingly. Records are to be filed by month. The files shall be kept in the Control
Room for two months, after which they are to be moved to the general archive
room.
Documentation
Each incident is to be documented by the CRO by noting in the Shift Incident Log.
The forms are to be completed in full and signed off. where description is required,
this must be done comprehensively and unambiguously.
Accident Reporting and its analysis
The accident report is to be completed whenever a call is received for any
assistance at a scene of an accident. Accident Report format as per IRC is
attached in Annexure – 13.
Accident analysis:
For accident analysis we shall collect the data of past accidents on the Project
Stretch/ Point. Followings are the main point of concern during the accident
analysis.
1. Accident Spot
2. Accident Time
3. Vehicles involved
4. Type of accident
5. Injuries
6. Weather Conditions
7. Road Conditions
8. Cause of accident e.g. Mechanical Problem, Drunken Driving, Over Speeding
etc.
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9. Any other important knowledge

After collecting all the data for a particular time period, we shall identify the Black
Spots on project and make an accident mitigation/ reduction plan accordingly.
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SECTION: 2 – MAINTENANCE
(CHAPTER 8, 9, 10 & 11)
 CHAPTER 8
INSPECTION PROCEDURES
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CHAPTER 8 – INSPECTION PROCEDURES

All the Project Facilities are inspected as per a predetermined frequency to assess their
performance. The inspections will help in plan out the periodic maintenance
requirements of the Project Highway.
8.1 Degree of Inspection

a) Visual Inspection
Visual Inspections are broad general inspections carried out quickly and
frequently by Highway/ Bridge Maintenance Engineers having knowledge of
Road and Structures. The purpose of this visual inspection is to report the
obstacles to traffic and fairly obvious deficiencies, which could lead to accidents
or maintenance problems. Such inspections should be frequent. The visual
inspection may be carried out by visual assessment with careful observation of
the specific object/ item of the Project Highway for identification and for
quantification of the deficiencies or damages of the Project Highway.
The Highway Patrol Team moving on the total Project Highway will be constantly
doing visual inspection of any visible defects like Potholes, Subsidence etc. and
will be reported to concerned party.
b) Close Inspection
The close inspection may be visual and/ or supplemented by standard
instrumental aids for assessment of defects/ deficiencies of Project Highway with
careful observation of specific element(s). The close inspection may be daily/
periodic but it is more intensive and would require detailed examination of
elements of the Project Highway. It should cover all the aspects of the specific
element of Project Highway against a checklist. The close inspections are to be
carried out quite frequently depending upon the nature of structure of Project
Highway. This inspection is to be carried out by the Highway/ Bridge Engineer
having good knowledge of Road Structures with theoretical background to
analyse the nature, and extent of defects/ deficiencies, suggest suitable
remedial measures to rectify/ remedy them and quantify repair work.
c) Thorough Inspection
A thorough inspection is comprehensive and detailed for assessment of
defects/deficiencies of the Project Highway by visual inspection or with aid of
standard equipment and non-destructive testing where necessary. Such an
inspection is to be carried out on the basis of comprehensive checklist of items
related to the materials, condition and situation of the structure etc. The checklist
is to be prepared meticulously well in advance of inspection. The thorough
inspection should be undertaken during the most critical weather condition,
which is generally rainy season in India. During rainy season the Road/ Bridge
structures are under severe condition, thereby the damage and deficiencies of
the Project Highway are more pronounced. The inspection carried out during the
said period offer the most critical evaluation of the performance of the structure.
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The thorough inspections are all the more important for Bridges, Culverts and
Drainage structures, as well as Road Pavements during adverse weather
condition of monsoon period.
Besides being a qualified Highway/ Bridge Engineer; the Inspection Engineer must
be familiar with design and construction features of the Highway/ Bridges to be
inspected so that the condition can be properly and accurately assessed for a
meaningful report and quantification of repair works.
d) Frequency of Inspections
The inspection frequency of various items of Project highway has been indicated
in the Table – 1 hereunder. The frequency of inspection can be suitably revised in
consultation with the Independent Engineer if the emergencies so warrant.
Besides planning the preventive and routine maintenance, the system shall also
carry out inspection before and after monsoon.
e) Check Lists
Check Lists for visual and close inspection of Highway and Structures shall be as
per Annexure – 9. Check Lists for thorough inspection of Highway and Structures
shall be as per Annexure – 10.
Objective and Frequency of Inspection
(The objective and minimum frequency of inspections under normal circumstances shall
be as under. If some exigencies arise, the interval of inspection may be reduced).
Inspection Frequency (Table – 1):

Inspection Frequency
Sl. No. Nature of Defect or Deficiency Fort-
Daily Weekly Monthly Half Yearly
nightly
ROADS
(a) Carriageway and Paved Shoulders
(i) Breach or Blockade √
Roughness value exceeding
2,500 mm in a stretch of 1Km
(ii) (as measured by a standardised √
R oughometer/ B ump
Integrator)
(iii) Pot Holes √
(iv) Cracking of Road surface √
Rutting of Bitumen S urface/
(v) √
Carriageway Surface.
Bleeding/ Skidding of Bitumen
(vi) √
Surface
(vii) Raveling/ Stripping of Bitumen √
(viii) Damage to Pavement Edges √

(ix) Removal of Debris √
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(b) Hard/ Earth Shoulders, Side Slopes, Drains and Culverts
(i) Slope of Camber/ Cross fall √
(ii) Edge drop at Shoulders √
(iii) Side (Embankment) Slopes √
(iv) Rain Cuts/ Gullies in Slope √

Damage to or Silting of Culverts
and S ide D rains during and
(v) √
immediately preceding the
rainy season
Desilting of D rains in Urban/
(vi) √
Semi-urban areas
(c) Road Side Furniture including Road S igns and Pavement Marking
Damage to shape or position;

(i) poor visibility or loss of retro- √
reflectivity
(d) Street lighting and Telecom (ATMS)
(i) Any major failure of the system √
(ii) Faults and minor failures √
(e) Trees and Plantation
Obstruction in a minimum head-

room of 5m above carriageway
(i) √
or obstruction in visibility of Road
Signs
Deterioration in health of trees
(ii) √
and bushes
Replacement of trees and
(iii) √
bushes
Removal of vegetation
(iv) affecting sight line and road √
structures
(f) Rest Areas
(i) Cleaning of toilets √
Defects in electrical, water

(ii) √
and sanitary installations
(g) Toll Plaza[s]

Failure of toll collection
(i) √
equipment or lighting
(ii) Damage to Toll Plaza √
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(h) Other Project Facilities and Approach Road
Damage or Deterioration in
Approach Roads, - [Pedestrian
Facilities, Truck Lay byes, Bus
(i) Bays, Bus Shelters, Cattle √
Crossings, Traffic Aid Posts,
Medical Aid Posts and other
works]
BRIDGES
(a) Superstructure of Bridges
(i) Cracks √
(ii) Spalling/ Scaling √

(b) Foundations of Bridges
(i) Scouring and/ or cavitation √
(c) Piers, Abutments, Return Walls and Wing Walls of Bridges

Cracks and damages including
(i) √
settlement and tilting
(d) Bearings (Metallic) of Bridges
(i) Deformation √
(e) Joints in Bridges

Loosening and malfunctioning of
(i) √
joints
(f) Other Items relating to Bridges
Deforming of pads in elastomeric
(i) √
bearings
Gathering of dirt in bearings and
(ii) joints; or clogging of spouts,
√
weep holes and vent- holes
Damage or deterioration in
(iii) √
Parapets and Handrails
Rain-cuts or erosion of banks of
(iv) √
the side slopes of approaches
(v) Damage to wearing coat √
Damage or deterioration in
(vi) approach slabs, pitching, apron, √
toes, floor or guide bunds
Growth of vegetation affecting

(vii) the structure or obstructing the √
waterway
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 CHAPTER 9
MAINTENANCE REQUIREMENT
OR
INTERVENTION LEVELS
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CHAPTER 9 – MAINTENANCE REQUIRMENT OR INTERVENTION LEVELS

9.1 Intervention Levels
The Concessionaire through the regular and periodic maintenance will assure that the
various Project Facilities are maintained in traffic-worthy condition and in line with the
intervention levels as given in the Table below: (Schedule – K, Annex – I)
Time Limit for Repair/

Nature of Defect or Deficiency
Rectification
ROADS
(a) Carriageway and Paved Shoulders

Temporary restoration of
traffic within 24hours;
(i) Breach or blockade -
permanent restoration
within 15 days
Roughness Value exceeding 2,500mm in a

(ii) stretch of 1Km (as measured by a - 180 days
standardized roughometer/bump integrator)
(iii) Pot Holes - 48 hours
Cracking in more than 5% of road surface in

(iv) - 30 days
a stretch of 1Km
Rutting exceeding 10mm in more than 2% of

(v) road surface in a stretch of 1Km (measured - 30 days
with 3mtr. straight edge)
(vi) Bleeding/ Skidding - 7 days
Raveling/ Stripping of bitumen surface

(vii) - 15 days
exceeding 10sqm.
Damage to Pavement Edges exceeding
(viii) - 15 days
10cm
(ix) Removal of debris - 6 hours
(b) Hard/ Earth Shoulders, Side Slopes, Drains and Culverts
Variation by more than 2% in the prescribed

(i) - 30 days
slope of Camber/ Cross fall
(ii) Edge drop at Shoulders exceeding 40mm - 7 days
Variation by more than 15% in the prescribed

(iii) - 30 days
side (Embankment) slopes
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(iv) Rain cuts/ gullies in slope - 7 days
Damage to or silting of culverts and side

(v) drains during and immediately preceding - 7 days
the rainy season
(vi) Desilting of drains in Urban/ Semi-urban areas - 48 hours
(c) Road Side Furniture including Road Signs and Pavement Marking
Damage to shape or position; poor visibility

- 48 hours
or loss of retro-reflectivity
(d) Street Lighting and Telecom (ATM)
(i) Any major failure of the system - 24 hours
(ii) Faults and minor failures - 8 hours
(e) Trees and Plantation
Obstruction in a minimum head-room of

(i) 5m above carriageway or obstruction in - 24 hours
visibility of road signs
Timely wateringand
(ii) Deterioration in health of trees and bushes -
treatment
(iii) Replacement of trees and bushes - 90 days
Removal of vegetation affecting sight

(iv) - 15 days
line and road
STRUCTURES
(f) Rest Areas
(i) Cleaning of Toilets - Every 4 hours

Defects in Electrical, Water and Sanitary
(ii) - 24 hours
installations
(g) Toll Plaza[s]
(i) Failure of toll collection equipment or lighting - 8 hours
(ii) Damage to toll plaza - 7 days
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(h) Other Project Facilities and Approach Roads

Damage or deterioration in Approach
Roads, - [pedestrian facilities, truck lay-bys,
(i) bus-bays, bus- shelters, cattle crossings, - 15 days
Traffic Aid Posts, Medical Aid Posts and
other works]
BRIDGES
(a) Superstructure of Bridges
Cracks
(i) Temporary measures - within 48 hours
Permanent measures - within 45 days
(ii) Spalling/ Scaling - 15 days
(b) Foundations of Bridges
(i) Scouring and/ or Cavitation - 15 days
(c) Piers, Abutments, Return Walls and Wing Walls of Bridges
Cracks and damages including settlement

(i) - 30 days
and tilting
(d) Bearings (Metallic) of Bridges
(i) Deformation - 15 days
(e) Joints in Bridges
(i) Loosening and malfunctioning of joints - 15 days
(f) Other items relating to Bridges
(i) Deforming of pads in elastomeric bearings - 7 days

Gathering of dirt in bearings and joints; or
(ii) clogging of spouts, weep holes and vent- - 3 days
holes
Damage or deterioration in parapets and
(iii) - 3 days
handrails
Rain-cuts or erosion of banks of the side
(iv) - 15 days
slopes of approaches
(v) Damage to wearing coat - 15 days
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Damage or deterioration in approach slabs,

(vi) - 30 days
pitching, apron, toes, floor or guide bunds
Growth of vegetation affecting the structure

(vii) - 15 days
or obstructing the waterway
a) The Road Roughness Value will be measured by a properly calibrated Bump

Integrator. The Concessionaire shall ensure that at no point during the period the
roughness in the road surface shall below than the prescribed acceptable
roughness value provided in the Table above.
b) The structural condition of the flexible Pavement of the Project Highway will be
assessed every year by taking BBD and working out characteristic Deflections of
homogeneous sections of the Project Highway as per IRC-81-1997.
c) In the case of cement concrete pavement, joints will be thoroughly inspected
every year and the loss of sealing compounds made good.
d) Bridges and Other Structures will be maintained in accordance with IRC-SP-35:
1990.
 Maintenance of Pavement and renewal coat of bituminous concrete

(i) Pavement riding quality
The Road Roughness Value will be measured by properly calibrated 5th Wheel
Bump Integrator every year.
The surface roughness will not exceed 2500 mm/Km length during the service life
of the Pavement at any time. Whenever the surface roughness will exceed 2500
mm/Km, a renewal coat of Bituminous Concrete will be laid. However, the
underneath layer shall also be laid, if required as per the BBD test and traffic
requirement
(ii) Structural Condition
The structural condition of the flexible Pavement of the Project Highway will be
assessed every year by taking Benkelman Beam Deflections and working out
characteristic deflection of homogeneous section of the Project Highway as per
IRC 81.
The requirement of overlay will be worked out as per IRC-81 based on the
characteristic deflection value and the design traffic.
Benkelman Beam Deflection Technique: BBD (IRC: 81-1997):
Basic Principles of Deflection Method

Performance of flexible pavements is closely related to the elastic deflection of
pavement under the wheel loads. The deformation or elastic deflection under a given
load depends upon subgrade soil type, its moisture content and compaction, the
thickness and quality of the pavement courses, drainage conditions, pavement
surface temperature etc.
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Pavement deflection is measured by the Benkelman Beam which consists of a slender

beam 3.66 m long pivoted at a distance of 2.44 m from the tip. By suitably placing the
probe between the dual wheels of a loaded truck, it is possible to measure the
rebound and residual deflections of the pavement structure. While the rebound
deflection is the one related to pavement performance, the residual deflection may
be due to non-recoverable deflection of the pavement or because of the influence
of the deflection bowl on the front legs of the beam. Rebound deflection is used for
overlay design.
Procedure for Deflection Survey

General:
The Deflection Survey essentially consists of two operations:
(i) condition survey for collecting the basic information of the road structure and
based on this, the demarcation of the road into sections of more or less equal
performance and
(ii) actual deflection measurements.
Pavement Condition Survey

This phase of operation, which shall precede the actual deflection measurement,
consists primarily of visual observations supplemented by simple measurements for rut-
depth using a 3mtr. straight edge. Based on these, the road length shall be classified
into sections of equal performance in accordance with the criteria.
As it is inexpedient to modify the overlay design at frequent intervals, it will be
preferable if the length of each section is kept at a minimum of 1Km except in the
case of localized failure or other situations requiring closer examination where
minimum length of section may be suitably fixed.
The data collected during the Condition Survey shall be recorded as per the Performa
given in Table – 1. In case the Pavement shows severe distress or signs of premature
failure further investigations would be necessary to ascertain the causes and design
remedial measures.
Deflection Measurements
In each road section of uniform performance minimum of ten points should be
marked at equal distance in each lane of traffic for making the deflection
observations in the outer wheel path. The interval between the points should not be
more than 50mtr. On roads having more than one lane, the points marked on
adjacent lanes should be staggered. In the transverse direction, the measurement
points should be 60cm from the Pavement Edge if the lane width is less than 3.5mtr.
and 90cm when the lane width is more than 3.5mtr. For divided four lane Highway, the
measurement points should be 1.5mtr. from the Pavement Edge.
Variability of deflections in a given section should be considered for detecting spots
where extra deflection measurements have to be made. For this purpose, highest and
lowest values in group of ten should be compared with mean value. If the highest or
lowest values differ from the mean by more than one-third of mean then extra
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deflection measurements should be made at 25mtr. on either side of point where high
or low values are observed.
For measuring Pavement Deflection the C.G.R.A. procedure which is based on testing
under static load may be adopted. In this method, a standard truck having a rear
axle weighing 8170 Kg fitted with dual tyre inflated to a pressure of 5.60 Kg/cm2 is
used for loading the pavement. During actual tests, the total load and the type
pressure are maintained within a tolerance of +/- 1 percent and +/- 5 percent
respectively.
Design Life
It is recommended that the design life for strengthening of major roads should be at
least 10 years.
From structural considerations, the recommended minimum bituminous overlay
thickness is 50 mm.
Where structural deficiency is not indicated from deflection values, thin surfacing may
be provided to improve the riding quality as required.
The type of material to be used in overlay construction will depend on several factors
such as the importance of the road, the design traffic, the thickness and condition of
existing bituminous surfacing, construction convenience and relative economics. For
heavily trafficked roads, it will be desirable to provide bituminous overlays. The
thickness of overlay should be in conforming with IRC: 81.
Before implementing the overlay, the existing surface shall be corrected and brought
to proper profile by filling the Cracks, Pot Holes, Ruts and Undulations. No part of the
overlay design thickness shall be used for correcting the surface irregularities.
(iii) Pavement Distress

Maintenance procedure for correcting distress in Bituminous Pavement will
include Patching, Crack Sealing, Surface Treatment and Pot Hole filling.
(iv) Cracking
Cracking of Bituminous Pavements will include all types of cracks such as Hairline,
Alligator, Longitudinal, Transverse, Shrinkage, Reflective and Edge cracking. The
treatment will be completely done within 7days after their detection. The
treatment will be followed as described below:
a) If the width of the cracks is less than 3mm and resulting into settlement of
Pavement up to 10mm in depth and exceeding in area more than 1 Sqm. at
a place, such cracking will be sealed by fog sealing in accordance with the
MORT&H Specification 3004-3.
b) If the width of the cracks is more than 3mm and resulting into settlement of
Pavement up to 10mm in depth and exceeding in area more than 0.5 Sqm.
at a place, such cracked surface will be repaired by Slurry Sealing in
accordance with MORT&H Specification 3004-3 and 516.
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c) If the cracked portion has settled more than 10mm and its area exceeds 0.5
Sqm., such areas will be repaired by patching as per MORT&H Specification
3004.
d) In case of Alligator cracks, the permanent repair by full depth patching will
be carried out. The slippage cracks will be repaired by removing the
affected bituminous layer and replacing it with surface patch. In edge
cracking, if shoulders are not providing adequate lateral support, the
shoulder will be reconstructed with good quality materials.
(v) Rutting
If the depth of rut exceeds 50mm within a length of 100mtr. at a place in the
wheel path of Pavement surface, the same will be repaired. The Pavement
surface will be rectified/ corrected as per directions laid out in IRC: 82 and based
on Sound Engineering Practice at such locations.
(vi) Corrugations and Shoving
If corrugations and shoving in the pavement area exceeds 1 Sqm. at any place
and depth/ height of corrugation/ shoving exceeds 50mm, the same will be
rectified/ corrected by full depth pitching within 7 days after its detection as per
directions laid out in IRC: 82 and based on Sound Engineering Practice.
The Concessionaire shall maintain already constructed 6-lanes of the Project
Highway in such a manner that the unevenness index of the Pavement does not
exceed 2500mm per Kilometer or the present roughness value of the existing
Pavement, whichever is lesser and it is free of potholes.
(vii) Settlement or Grade Depressions
If the settlements and grade depressions exceed 10 Sqm. in area and their depth
is within 50mm, such defects will be treated by skin/ full depth patching within 7
days after detection as per directions laid out in IRC: 82-1982 and based on
Sound Engineering Practice.
(viii) Upheaval or Swell
If the upheaval or swell that exceeds 5 Sqm. in area and its height is more than
50mm, the same will be treated within 7 days after its detection as per as per
directions laid out in IRC: 82 and based on Sound Engineering Practice.
(ix) Raveling
If the raveling of Bituminous Surface is more than 10 Sqm. in area, the same will
be rectified within 7 days after their detection by Slurry Seal Treatment in
accordance with the MORT&H Specification.
(x) Potholes
There will not be any Pothole on the Pavement surface. If the bowl shaped
pothole exceeds 0.5 Sqm. in area and 100mm in depth irrespective of the
numbers existing on the Pavement, the same shall be repaired by patching/
pothole filling in accordance with MORT&H Specification 3004-1. The potholes will
be repaired immediately if causing a threat to safety; other potholes will be
repaired within 7 days after their detection.
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(xi) Skid Hazards

The skid resistance of the pavement surface will be maintained in such a way
that the skid number is a minimum of 55 when tested as per BS-812 Part 114 ASTM-
274. Skid hazards, irrespective of size, will be corrected by improving the surface
drainage and skid resistance including cleaning the surface of contamination,
surface treatments or milling or resurfacing.
(xii) Bleeding or Flushing
Bleeding at any place, shall be treated immediately within 3 day by application
of hot sand after its detection in accordance with IRC: 82 or any other relevant
guidelines in consultation with the IE.
(xiii) Edge Deformation/ Breaking
For any 100mtr. section of the Pavement, if the edge breaking is more than 1mtr.
and/ or the width of edge breaking is more than 10mtr. at a place, the same will
be treated immediately within 3 day after its detection in accordance with
IRC:82 or any other relevant guidelines in consultation with the IE.
(xiv) Loss of Cover Aggregate
If the loss of cover aggregate occurs in area exceeding 10 Sqm. of the
Pavement, treatment of Seal Coat will be applied.
(xv) Longitudinal/ Transverse Streaking
If the longitudinal and transverse streaking appears on the Pavement surface
exceeding 5 Sqm. in area, the same will be treated by application of new
surface treatment or by a second treatment over the streak surface.
If any defects other than those mentioned above occur on the Pavement of the
Project Highway, the same will be rectified/ corrected by the Concessionaire as
per directions laid out in IRC: 82 and based on Sound Engineering Practice.
(xvi) Shoulders
The Shoulder (Earthen/ Paved) will be maintained in such a way that the
Shoulder drop off will not be more than 100mm for a length of 100mtr. in a
section length of 500mtr. and/ or there will not be any false ditch causing the
water to drain in reverse direction i.e. towards pavement instead of away from
pavement surface, the same will be rectified within 7 days as described below:
If the Shoulders are deformed or scoured and are lower than 100mm from the
adjacent Carriageway, these will be corrected by Excavation, Filling, Dressing
and Compacting a material matching the existing material and it will conform to
the relevant MORT&H Specifications. In case of Earthen Shoulder repairs will be
carried out as per MORT&H Specifications 3003.
For Maintenance, it shall be ensured that no earth is borrowed from roadside
land. All borrowing operation shall be as per IRC: 10-1961.
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 Maintenance of Bridges & Other Structures

The Concessionaire will maintain and carry out required repairs of the various elements
of the structures in accordance with IRC SP-35:1990 “Guidelines for the inspection and
maintenance of Bridges” and in consultation with Independent Consultant.
Major Structures
The settlements and rotations of major structures will be monitored by the
Concessionaire periodically.
Damaged Culverts/ Bridges

The treatment for the damaged Culverts/ Bridges will be assessed at site after
ascertaining the damaged portion as per site exigencies. The repair will be carried out
expeditiously.
Drainages/ Side Drains

The Concessionaire will ensure that all drainage elements and structures are without any
obstructions, which may reduce their normal cross section and impede the free flow of
water. They should not have silting more than 30% of their size at any part of length.
All the Pipe and Box Culverts will have less than 30% deteriorated barrel and have more
than 90% of the diameter/ size open. There should be no evidence of flooding with end
protection intact and no dip on the road over culvert indicating structural weakness.
Routine maintenance under this category will cover Pipe Drainage System, Slot Drains,
Porous Drains, Gullies, Catch-pits, Open Grills, Ditches, Side Drains and Median Drains
etc.
If the Side Drains/ Median Drains where provided, and other drainage structures have
been silted up in such a manner that it is causing obstruction in flow of water, the same
will be cleared off regularly after detection in order to keep the drains free from
obstructions all the time.
If the drainage system of Project Highway is covered and damaged, it obstructs the
flow of water causing damage to the road pavement. Such damaged structures will be
reconstructed to required shape, size and proper slope.
Expansion Joints
The Concessionaire shall immediately repair or reconstruct (Partial or Total) the
Expansion Joint as and when it becomes non-functional.
Cross Drainage Works & Other Structures

Where the bed of Culverts gets silted up and causes obstruction in flow of water, the
de-silting operation will be done regularly. The scouring of Piers and Abutments of
Bridges and Culverts shall be observed carefully particularly before and after rainy
season and suitable remedial measures as deemed fit shall be taken.
Upstream and Downstream of all Culverts will be inspected immediately after all major
rain storms or before and after monsoon. These streams will be cleaned for a distance of
at least 150m U/S and D/S of the Culvert or the Drainage System.
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If any settlements are appearing in substructure and superstructure of the CD works

beyond permissible limits, the same will be carefully observed and suitable remedial
measures as per Sound Engineering Practice taken.
The joints of the structures shall not be loose and should not be sealed.
Paints on the Superstructure must be in good shape.
 Maintenance of Highway Landscape

Maintenance of Highway Landscape will include attending to repairs to elements of the
Landscape connected services as and when necessary, and replacement of
irreparable items of work.
Trees will be maintained as per the guidelines in IRC: SP: 21 and no indiscriminate felling
of trees will be resorted to while upgrading, widening and improving the highway. The
felling of trees will be undertaken in consultation with the Independent Consultant and
after obtaining due permission of the Forest Department, as applicable.
No borrowing of earth from roadside land for routine maintenance.
Maintenance operations include numbering and maintaining a register of all road side
trees within the Right of Way.
The routine maintenance such as trimming and shaping will also cover those hedges
and trees within the RoW, which affect the performance of the Project Highway.
Cutting or clearance to safeguard visibility at intersections, road bends, accesses and
signs will be carried out in such a way as to avoid permanent damage to hedges and
trees. Hedges and trees overhanging carriageways will be trimmed to provide a
minimum headroom of 5.5mtr. at all times.
Turfing within the ROW will be mown as to achieve a visual pattern in harmony with
adjacent areas. Mowing will be done when the height of cut reaches 150 mm.
The grass/ turf within ROW will be maintained in such a way that the roadway is free of
obstruction and the availability of sight distance is ensured at intersections, passing
zones, curves etc. The grass/turf around crash barrier, headwalls, paved ditches etc. will
be maintained neatly.
OTHER MAINTENANCE ACTIVITIES

(i) Maintenance of Highway Lighting System
a) Maintenance of all lighting installations and related appurtenances will be as
per relevant clauses of IS: 1944 (Part I-V) 1981.
b) Lighting wherever provided will be maintained by the Concessionaire.
c) The faults will be repaired instantly and lighting restored.
d) Cleaning will be done at regular intervals to be mentioned in the Maintenance
Manual to ensure that lighting is not below the specified standard.
e) All installations will be safeguarded against weathering and ageing effects by
repainting and other preventive measures.
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f) The servicing of stand-by power generation units will be carried out in

accordance with the manufacturer’s instructions.
g) The maintenance will normally involve cleaning of luminaries, damaged
illumination, poles or brackets and repairs to transformers.
(ii) Maintenance of Highway Signs and Pavement Markings

All traffic signs and markings will always be kept clean, visible and in correct
alignment and position. Any damage to traffic signs, which reduces or threatens to
reduce full and clear visibility, will be rectified within 7days of its occurrence. If they
are used as base for posters, the posters will be removed and the signs cleaned
within 2 days. Signs will be washed using detergent solution followed by clean
water to maintain their visibility and reflectivity unimpaired due to dust etc.
Any part of traffic signs damaged due to weathering, corrosion, vandalism or any
other cause will be replaced by the Concessionaire within seven days.
Any mandatory signs including those for traffic safety and toll, ‘damaged beyond
repair’ will be replaced within 2 days and all other signs with similar condition will
be replaced within 3 days.
Appropriate devices for measuring the luminosity and reflectivity will be used to
check visibility and reflectivity of signs, delineators and markings. These will be
replaced by similar material if the reduction in the level of these two requirements
falls below 50% of the original level.
Pavement marking with thermoplastic paint will be carried out soon after any
overlay/ renewal coat is provided and in situation when adequate reflectivity is lost
under poor weather condition adequate wet reflectivity should be ensured.
(iii) Maintenance of Pickup Bus Stops

Maintenance of Pick-up Bus Stops will include attending to repairs to the Bus-bay
Pavement, Road Signs, Road Marking and also to various parts of the Passenger
Shelter and connected facilities as and when necessary. Replacement of
irreparable items will be done within 7 days.
(iv) Maintenance of ATMS Equipment
Maintenance of ATMS equipment including all sub-systems will include external
cleaning, periodic servicing, checking of the sub-systems, replacement of
components, attending to all necessary repairs and other incidentals to keep the
system in working conditions.
Advanced Traffic management system includes following components:
a) Optical Fibre Communication System
b) Emergency Call Boxes
c) Automatic Traffic Counter cum Classifiers
d) Variable Massage Signs
e) CCTV system
f) MET Stations
g) Mobile Radio Communication System
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h) Network Management System

i) Network Equipment
j) Control Centre Workstations
k) ATMS Software
l) All Operating System
m) Database
n) Power Supply System etc.
(v) Maintenance of Toll Plaza Equipment

Both the Plaza will be manned with maintenance staff by 24X7 basis to attend any
breakdown and all off duty maintenance staff will always be in touch with the
Control Centre by means of communication system and so that in case of
emergency situation they will always be available. There will be one Electrician at
each Plaza available on 24X7 basis.
Maintenance Crews will do external cleaning of all Lanes and booth Equipment
twice in a day.
Toll Plaza equipment includes following items:
1) Toll Lane Computer
2) Automatic Vehicle Classification System
3) Toll Collector Terminal
4) ETC Antenna
5) Automatic Exit Barrier
6) Loop
7) Smart Card Reader
8) Receipt Printer
9) Intercom Unit
10) Panic Alarm System
11) Violation Alarm
12) Traffic Light
13) Over Head Lane Sign
14) User fair Display
15) Booth Camera
16) Incident Capture Camera
17) Toll Monitoring System
18) Power Supply System
19) Plaza CCTV System
20) All Application Software
21) All Operating System
22) Database
23) Network Equipment
24) Network Printer
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The Defect Liability Period (DLP) for the complete tolling solution is of 2 years
starting from COD. During this period the System Integrator shall be liable for
remedying any defects in the design, assembly, workmanship, any one or more
or all of these of the TMS. The System Integrator after the DLP, will support the
Concessionaire with anything related to software design, integration,
maintenance, troubleshooting etc. through Annual Maintenance Contract
(AMC).
A fault logging register will be maintained at both the toll plazas to keep track of
faults occurred and rectified. See Annexure – 19.
(vi) Maintenance of Buildings

Maintenance of buildings including way side amenities shall cover routine
maintenance and attending to repairs to various parts of the building and
connected services as and when necessary, and replacement of irreparable items
of work, cleaning & disinfection of the water supply systems, inspection and
maintenance of drainage/ sanitation systems and electrical installations will be as
per relevant clauses of NBC.
(vii) Maintenance of Road Furniture and Facilities
Maintenance of road furniture and facilities will include attending to repairs to
various parts of the road furniture and connected services as and when necessary,
and replacement of irreparable items of work in reasonable period. All the
Hectometre Stones, Kilometre Stones and 5th Km Stones will be kept clear of
obstruction; and surface damage will be rectified within 7 days after detection
and will bring it to its original state. If the surface damage is more than 50%, the
same will be removed and replaced with new ones meeting IRC standards.
Further, Repair/ Rectification of Defects and Deficiency as per Annex – I of Schedule – K

is shall be maintained.
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 CHAPTER 10
ENVIRONMENTAL
MANAGEMENT PLAN
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CHAPTER 10 – ENVIRONMENTAL MANAGEMENT PLAN

10.1 Goals and Objectives
The aim has been broadly to achieve the following:
 Provide maximum safety for Highway Users and safety for other pertinent
components like Footpaths, Service Roads.
 Provide uninterrupted flow of through traffic along the Project stretch.
 Try to avoid the adverse impacts of the crowded areas on the Project stretch.
 Identify and provide outline plan for areas for Road Users’ accommodation/
facilities and pertinent way side commercial activities.
 Minimize the impacts on the existing trees/ environment.
 The Project shall conform to the latest Environmental Rules and Regulations in
force.
10.2 Environment Management Plan during Operation and Maintenance Phase

This covers description of impacts, mitigation measures and suggested monitoring
program for various environmental parameters during the operation phase. In each
type of impacts mitigation measures will be adopted best suited to the environment.
10.2.1 Air Quality
Impact during operation:

 Dust & pollution are the main potential impacts during road operation.
Mitigation measures:
 Provision of adequate fill height to avoid accumulation of dust on roadway
 Provision of proper road surface runoff & drainage to prevent accumulation of
sand/ dust from storm water
 Planting trees along the roadside lost due to construction activities and
additionally on median; plantations need to be dense & multi-layered. Trees &
shrubs known to be natural sink for air pollution should be planted (as per the
contract).
 Checking of vehicular emissions of CO, HC, NO2, SPM, RPM, Pb, SO2
 Replacement of dead trees (due to any reasons) with new plantation.
10.2.2 Noise
Noise level may be higher than prescribed by NAC/ WHO at some places both
during day and night due to increased traffic movement.
The increased vehicular speed due to widening is likely to result in increased tyre
noise. The increase in overall pollution due to factors mentioned above is likely to
be more than compensated. Certain mitigation measures, as mentioned below
will be implemented to keep the balance.
Impact during operation

 The sound levels might be high in certain residential/ sensitive areas through
which heavy vehicular movement may take place.
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Mitigation Measures
 Sound barriers will be provided at places with noise exceeding CPCB noise
standards;
 Vegetation will be used as a cost effective means to attenuate noise. Planting
will consist of species creating a multi-layered barrier. Its benefit is that planting
has a large multiplier effect for the natural & social environment.
 Sign posting will be done near schools, colleges and hospitals.
10.2.3 Water Quality

The water quality of surface and sub-surface are to be within prescribed standards.
However, the impacts during operation may be negative and may result in below
the prescribed operation levels.
Impact during Operation
 Contamination by fluid & lubricants
 Storm water runoff & Ground water recharge
Mitigation measures
 Accidental spills will be cleaned up according to contingency plan
 Vehicle maintenance would be confined to areas with fuel/ lubricants traps
10.3 Environmental Management & Monitoring

This section of the Environmental Impact Assessment addresses those actions over and
above good design and engineering practice that warrant consideration as part of a
targeted Environmental Management and Monitoring. This consists of actions to be
taken to achieve the following:
• Institutional Strengthening for Environmental Management and
• Specific actions determined necessary within the Project area
Environmental Management Action Plan (EMAP) for Operation Phase is given as under:
Mitigation Measures
Air
Replace roadside tree plantation lost due to
Dust construction and encourage new afford station
project.
Vehicular emissions will be checked as per prescribed
Pollution
pollution control norms.
1) The construction activity during the O&M period
will peak during the periodic overlay. During this
Monitoring Air pollution period, SPM monitoring will be done at the main
construction sites and at materials transportation
sites near the sensitive areas.
According to monitoring result, at places with
Noise excessive noise, sound barriers or other measures will
be considered.
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Monitoring Noise Once every season (except monsoons) for five year
pollution after completion of construction activity.
Water
Contamination from
Contingency plan to clean spills of Oil/ Fuel/ Toxic
spills due to traffic
chemicals.
movement & accidents
Maintenance of Storm The drainage system will be periodically cleaned so as

water Drainage System to ensure adequate storm water flow.
As per the MOEF guidelines and its requirement the compliances is being submitted
under Half-Yearly Environmental Monitoring Report is being submitted. The
Environmental Monitoring includes:
Sl. No. Specific Conditions Compliance
No Objection Certificate from the

Gujarat Pollution Control Board
i Obtained.
should be obtained before initiating
the project activities.
Rainwater harvesting should be Done as per Clause 4.16 of
ii
provided extensively for the project Schedule – D of CA.
The tree Plantation should be taken Work c o m p l e t e d as per the

iii
up on the extreme end of the road. approved scheme.
Sidewalk should be provided along

iv Provided.
the bridges.
The drain should be at least 1mtr.
away from the toe of the
v Complied.
Embankment of the road adopting
IRC guidelines.
Vertical Drain type Rainwater

Harvesting structures should be set Done as per Clause 4.16 of
vii
up to minimize s urface runoff losses Schedule – D of CA.
of rainwater.
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Adequate measures have been

taken as per IRC norms to maintain
sufficient minimum distance from
the Boundary of ROW.
The Borrow Areas which are
exhausted has been converted as
per the request of Farmers and
Irrigation has been started.
The Borrow Area should be
vii 2. In this area/ surroundings water
rehabilitated
scarcity is more and as per the
request of Local Villagers we
made the borrow area for water
collection source and ponds for
future water requirements. Also
proper numbering of Borrow
Areas, Developing the borrow pits
as MOEF guidelines,
The solid wastes generated should
viii be use for rehabilitating the borrow Noted and followed.
area.
For providing the safety to the
animals and avoid road accidents
speed breakers/ rumbled strips
should be constructed at the
Rumble Strips has been provided at
ix identified locations of the animal
the recommended locations by IE.
movements. Enough hoardings and
signage should also be put up for
the public and vehicles
convenience.
Longitudinal drains should be

provided all along the project road
to ensure proper drainage of the
x area. In additional adequate Complied
number of under passes and
culverts to act as cross drainage
structures should also be provided.
The project proponent should take The plantation work co mpl eted
xi up plantation thrice the number of as per the norms and approved
trees to be felled. scheme.
The embankment slopes and the
slopes left after cutting will be
xii Work is in progress accordingly.
provided with vegetative turfing to
avoid soil erosion.
The blue metal/ borrow materials
xiii Complied.
should be obtained only from the
O&M MANUAL
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Effort should be made for use of fly

ash in the project as per the IRC
guidelines. A plan for use of fly
ash should be prepared and Not applicable as no source of fly
xiv
submitted within 60 days of issue of ash nearby.
this clearance letter and in any case
before starting construction on this
Project.
For road safety, IRC guideline in
respect of service roads, bus bays,
xv Complied.
intersections, pedestrian crossings
etc. should be strictly adhered to.
10.4 Other mitigation Measures

The O&M Team will ensure that the water bodies and the ground water are not polluted
with hazardous waste like Bitumen, Diesel, Lubricant Oils, Grease etc. The same will be
disposed off at suitable landfills identified by the Project Manager and approved by the
Independent Consultant.
If found feasible and appropriate, the Concessionaire may also opt for outsourcing of
the material for the Periodic Overlay.
10.4.1 Hot Mix Plant

For the purposes of pothole filling and other routine bituminous repairs, the required
bituminous mix will be outsourced, milling and relaying or met using cold mix
techniques depending on the site requirements.
During the periodic overlay, the Concessionaire will outsource the Hot Mix from a
dependable source.
The necessary Environmental Clearance will be obtained.
10.4.2 Crusher
During the periodic overlay, crusher operations will be outsourced a crusher will be
established during construction.
The necessary Environmental Clearance will be obtained.
10.4.3 Machinery
During the O&M Period, various machinery like pavers, rollers, mixers, tippers, dozers
etc., will be hired as per the requirement at site. The Concessionaire will ensure
that the machinery will comply with the required environmental norms applicable
at any point of time. Criteria on emission norms, safe disposal of lubricants, grease
etc. shall be ensured.
10.4.4 Borrow Areas

The activity at borrow areas during the O&M period will be within the
Environmental norms like stable slopes, benching etc.
O&M MANUAL
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10.4.5 Transport Trucks

The transportation trucks and tippers carrying construction material and debris will
be covered and care will be taken to avoid spillage during transit.
10.4.6 Dumping Ground

Waste disposal shall be dumped at approved area, for which the approval to be
sought from IE. In absence of proper dumping area, the waste disposal will be
carried out at a location where ground water will not be polluted and also away
from settlement area. Permission from Village Panchayat and public perception
about the location of debris disposal site has to be obtained before finalization of
the same. The Concessionaire shall be very particular in selecting the dumped
area for bituminous waste.
10.4.7 Hazardous material Management

Hazardous material will be kept in secure and safe place. Chemical is kept
according to the specification of Chemical.
Accident involving hazardous material will be monitored closely. Supervisors with
proper protection equipment will guard and clean the area.
O&M MANUAL
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 CHAPTER 11
MAINTENANCE PROGRAMME
O&M MANUAL
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CHAPTER 11 – MAINTENANCE PROGRAMME

The yearly maintenance program will guide the O&M team to undertake the preventive
maintenance works of the Project Facilities. This programme is the basic indicator of the
intended works by the O&M Team over a period of ONE year.
Based on the experiences during the first year of operations, the maintenance
programme for the second year will be prepared and submitted to the IE/ NHAI on a
date not later than 6 weeks before the end of the first year of operation. This will apply
to subsequent years also. First Year O & M Programme is attached at Annexure – 14.
11.1 Routine Maintenance

The Routine maintenance activities are preventive in nature and will assure that the
Project Facilities are maintained at levels closer to the condition as on COD. The items
falling under routine maintenance are:
1) General Cleaning – The Pavement, Bus bays and Toll Plaza will be cleaned and
the litter/ debris will be disposed off. This activity will be performed on a daily basis
and will also include removal and disposal of animal carcasses.
2) Cleaning of Warning, Regulatory and Directional Signboards – The cleaning of all
Sign Boards or Signage located within the vicinity of the site. The cleaning activity
is performed on a routine basis.
3) Cleaning Maintenance of Buildings in Toll Plaza Building, Rest Area including
upkeep of Buildings and its annexes inclusive of all ancillaries and built up
components, turfed, paved and landscaped areas. Cleaning and sweeping shall
be defined as the cleaning and sweeping of debris, greasy deposits and
collection of litters, wastes and rubbish and disposal of the same to the dumping
site. Work shall also include removal of grime, dust, cobwebs and all other dirt that
may be found and impair the appearance of the structure, lightings and office
environment and working conditions.
4) Maintenance of Turf/ Grass is defined as the group of works comprising of the
cutting, trimming of turf, removal of undesirable growth and vegetation in areas
within the ROW.
5) Maintenance of Landscape is to recondition, rehabilitate, replace, replant,
maintain and ensure growth of the existing plants. The types of plant and
equipment which may be required for execution of work are Tractor powered flay
grass cutter, Knapsack grass cutter, Push type or any other equipment deemed
suitable for the respective component of works, Knapsack bush cutter safety
guards and swivel blades attachments etc. Tools suitable for manual and delicate
operations such as those intended for clipping, pruning and small-scale cutting
shall be used for trimming and weeding. Prior to commencement of work,
dumping site shall be identified. All Cuttings shall be placed in polythene bags
and transported accordingly to the disposal dumps.
6) The Concessionaire shall develop maintenance sheets for each component of
the works. The Concessionaire shall utilise mechanised equipment, method and
O&M MANUAL
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innovative solutions and technology to perform these obligations and include

such process in the maintenance manuals.
7) Monitoring and removal of any unauthorized encroachments within the ROW.
8) The Illumination facilities provided along the Project Highway and in the Project
Facilities will be maintained as per the requirements specified in Schedule I
of the Concession Agreement.
9) These routine maintenance shall also include as specified in Clause 3.3.5 of
Schedule L of the Concession Agreement for the following.
In the absence of any definite provisions on any particular issue related to the
specifications and/ or standards, reference may be made to the latest codes and
specifications of the Bureau of Indian Standards (BIS), AASHTO, ASTM, British Standards or
any other International Standards. But where even these are silent, the work shall
conform to Sound Engineering Practice with the approval of the IE. The requisite Quality
Control Tests as per specifications and codes are to be carried out by the
Concessionaire at his cost as per the directions of the IE.
Routine Maintenance broadly includes:
1) Maintenance of Pavement including Shoulders and Side Slopes
2) Maintenance of Turfed Areas
3) Maintenance of Landscaping
4) Maintenance of Drainage System
5) General cleaning of Culverts, Minor and Major Bridges
6) Cleaning, maintenance of Toll Plaza and other Buildings within concession limits.
7) Maintenance of main line structures
8) Maintenance of Right-of-Way fences
9) Maintenance of Highway Accessories
10) Maintenance of Guardrails.
11) Other miscellaneous responsibilities such as standby/ on-call, emergency plant &
equipment, stray animal catching operations etc.
12) Provision of traffic and safety control devices during the routine maintenance
works or any accidents.
13) Maintenance of Wayside Amenities, Road Furniture etc.
14) Repair/ Replacement of Concrete/ Metallic Crash Barrier
11.2 Preventive Maintenance

a) The Concessionaire shall regularly carry out the necessary preventive
maintenance activities for the Project Facilities to ensure adherence to the
Design requirements and specifications throughout the Concession Period.
b) Preventive maintenance shall include the activities related to each element and
system as a whole of the Project Highway to ensure that during the Concession
Period and at its end is in sound, durable and functional condition.
O&M MANUAL
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11.2 Periodic Maintenance
Carriageway
1) This shall be carried out as required after necessary testing. Road Marking as
specified and other road side features shall be restored to meet the relevant
standards to the satisfaction of the Independent Engineer.
2) The periodic maintenance activities shall also include Profile Corrective Course
of overlaid with the periodic renewal of the wearing course of the road
pavement. The same shall be undertaken on all Roads and Pavements in the
Project Facilities including on the Truck Lay-bays, Bus Bays and Wayside
Amenities – Service Area.
3) Periodic Maintenance shall be taken up for both Flexible and Rigid Pavement
with relevant treatments.
4) Paved Shoulders shall be treated in the same way as applicable to mainline
traffic lanes.
5) Separator islands shall be restored to the design cross section.
6) Road marking as specified and other roadside features wherever required shall
be restored to meet relevant standard specified.
Crash Barriers and Pedestrian Guard Details

1) Metal Beam Crash Barrier will be repaired whenever damage/ impact caused
by vehicle. However, it will be replaced if not repairable.
2) Concrete Posts will require repairs or replacement due to impact damage
cause by vehicles.
Maintenance of Buildings
1) Concessionaire shall carry out regular and periodic inspection/ maintenance of
all buildings related to the Project. This shall also include cleaning, repairs and
maintenance of various parts of the building, services and facilities in a
wholesome and hygienic condition at all time. This will involve replacement of
irreplaceable items of work, cleaning and disinfecting of the water supply
systems, inspection and maintenance of drainage/ sanitation systems and
illumination and electrical installations, landscaping, painting and shall be as
per relevant Clauses of NBC. Maintenance of Pavement of parking lot with
Road Marking shall be carried out.
2) Maintenance of all furniture, furnishing items and equipment shall include
periodic servicing, checking, replacement attending to all necessary repairs,
replenishment of the consumables and other incidentals. Laboratory shall be
maintained and operated efficiently to carry out the requisite tests till end of
the concession period.
O&M MANUAL
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Special Repairs
Damages occurring due to natural calamities like Heavy Floods, Sand Storms,
Hurricanes, Cyclones, Earthquakes, Tsunami’s to any element or system of the
Project Highway shall be rectified and the system restored to function as per
programme prepared in consultation with Independent Consultant. All such
activities shall fall under the Maintenance and shall form a part of the said
Maintenance Manual.
11.2.1 Minor Cuts, Ruts, or blockages

Minor Cuts, Ruts and damages which do not completely obstruct the traffic but
endanger the safety of traffic, shall be attended to on an urgent basis.
If the cut is more than one meter it shall be repaired within 24hours. Any minor
blockages, which partially obstruct the traffic and endanger safety, shall be removed
immediately.
11.3 Emergency Maintenance

Restoration of traffic movement by clearing of debris and performing minimum repairs
to the damaged Project Facilities will fall under the category of Emergency
Maintenance. This will include:
1) Clearing of debris and damaged vehicles from the carriageway
2) Clearing of debris of any damaged Project Facilities
3) Perform immediate temporary repairs to the damaged Project Facilities which will
ensure safety to the users, workmen and third parties.
4) Evaluate the permanent repair requirement and initiate further maintenance
measures.
11.3.1 Major Breaches in the Roadway

Major Breaches in the roadway of any type endanger safety of traffic and cause
obstruction in movement of vehicles. These breaches shall be repaired urgently. Steps
as mentioned in O&M manual shall be followed by the Concessionaire for repairing
the breaches.
The Concessionaire shall ensure speedy restoration of traffic movement and take
immediate action to repair the damages as permanent measures for Project
Highway.
11.4 Plant, Machinery and Laboratory Equipment

A. The Concessionaire will provide the following equipment for routine maintenance
1. Patrolling Vehicles – 2 Nos., of Patrol Vehicles will be provided by the
Concessionaire. Each vehicle shall accommodate minimum of 3 persons with
Driver. The Concessionaire will also make arrangements for standby vehicles.
2. Ambulances – 2 Nos. of Ambulances with all facilities of emergency assistance
required like stretcher to carry Patient, Emergency Medicines, Oxygen with two
Nos. of trained Paramedics etc.
O&M MANUAL
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3. Cranes – Concessionaire shall provide Cranes of 20 ton capacity having all

requisite arrangements of pulling and lifting accidental/ break down vehicles.
4. Other equipment like Man Lift, Debris Trucks, Grass Cutter, Water Tanks, Road
Cleaner etc. have to be mobilised by the Concessionaire during the
Maintenance Period.
B. For the periodic maintenance activities, the Plant, Machinery and Equipment will
be out sourced at the locations during the Construction period based on the
logistic convenience at that point of time.
C. For Emergency activities, the Patrolling Vehicles as described are available.

Other services of rescue activities will be outsourced like Police, Fire Services,
Hospitals, etc., and some details are as given in Annexure – 15.
11.5 Special Repairs

Special repair under which damages occurring due to natural calamities shall be
followed as per the O&M standards. Damages occurring due to natural calamities like
Heavy Floods, Sand Storms, Hurricanes, Cyclones, Earthquakes, Tsunami’s to any
element or system of the Project Highway shall be rectified and the system restored to
function as per programme prepared in consultation with Independent Consultant. All
such activities shall fall under the Maintenance and shall form a part of the said
Maintenance Manual.
O&M MANUAL
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 CHAPTER 12
MONITORING OF OPERATION
AND
MAINTENANCE/ MIS
O&M MANUAL
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CHAPTER 12 – MONITORING OF OPERATION AND MAINTANACE/ MIS

12.1 General
The Management Information System will principally constitute the reporting of the
planned program of works, additional works incidental to damages and status of
maintenance works under progress. The Concessionaire shall observe the reporting
system as given in Clause 19.1 of Article-19 of CA.
12.2 Monthly Status Report

The Monthly Status Report will document of reporting the above information to IE/ NHAI
regularly. Monthly Progress Report for a month must be submitted on or before Seventh
of next month.
The report shall have details on the following items:
1. Details of Inspection
2. Status of Remedial measures / actions taken
3. Summary of other reports submitted during the month
4. O&M Inspection compliance
5. Maintenance Activities undertaken
6. Details of emergency if any and status of actions taken.
12.3 Interim Report

During the O&M Period, there may be situations which warrant reporting immediately
on occurrence like accidents, force majeure event etc. As these are random events,
the reporting of the event cannot wait till the due date of the Monthly Progress Report.
Under such circumstances, the Concessionaire will prepare and submit an Interim
Report for such events. The Interim Report may be at various stages of the event i.e., on
occurrence of an event, during the process of remedial measures or on completion of
remedy and restoration of normalcy. The Project Manager based on the requirement of
the event will determine this requirement.
12.4 Monthly Fee Statement

During the Operation Period, the Concessionaire shall furnish to the Authority, within 7
days of completion of each month, a statement of Fee substantially in the form set forth
in Schedule – M. See Annexure – 16.
O&M MANUAL
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 CHAPTER 13
REPORT FORMATS
O&M MANUAL
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CHAPTER 13 – REPORT FORMATES

13.1 Reporting Requirements
The Concessionaire will generally report on the inspections conducted, remedial
measures, maintenance works performed etc., in its Monthly Progress Reports as per
Article -19 of CA and as per Schedule M & Schedule N for Toll collection.
Additionally, before undertaking any maintenance works,
• the details of the part of the Project Highway
• the remedial measures and
• the maintenance program
will be submitted to the Independent Consultant for comments.
In case of emergency maintenance, the Independent Consultant shall be informed in
writing at the earliest possible time depending on the exigency of the situation.
However, verbal intimation will be given as laid down in the ERP procedures.
Accident Reports: Within 7 days following the occurrence of any accident on the
Project Highway involving a project fatality or serious personal injury or substantial
property damage, the Concessionaire shall investigate the circumstances and submit
to NHAI/ IE a report giving the details of the accident, causes, and any other additional
details.
Weekly Traffic Census: as per Schedule N, see Annexure – 17.
Weekly Report for Weigh Stations: as per Schedule N, see Annexure – 18.
Escrow Account:
a) All receipts of business shall be deposited in Escrow account.
b) Disbursement from Escrow account to sub account shall be made as per the
Escrow Agreement set forth as Schedule S with it its Escrow agent and in the order
set forth in Clause 31.3.1 of Concession Agreement.
O&M MANUAL
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 CHAPTER 14
ASSET MANAGEMENT
PROJECT DELIVERABLES
AND
TOLERANCE CRITERIA
O&M MANUAL
Page 80 of 85


CHAPTER 14 – ASSET MANAGEMENT PROJECT DELIVERABLES AND TOLERANCE

CRETERIA
Condition Assessment Acceptance, Tolerances
Asset Outcome
Criteria and Service Delivery
14.1 Pavement including Shoulders and Slopes
Paved Lanes and Smooth Safe Tolerance/s Criteria:
Paved Shoulders Adequate skid  no ruts > 10 mm in 10m
(Bituminous)  no unsealed cracks larger than 6 mm on
Resistance Durable 95% of road length
 no potholes > 0.5 Sqm. area and 10 mm deep
 no shoving > 1 S qm. at a place and not
more than 10mm height
 bleeding, raveling < 3% of total area of
pavement
 no edge deformation > 10 m/km
 no shallow depressions > 1sqm and depth
within 10mm
 patching – even, and < 12 mm higher or
lower
 roughness not greater than 3000 mm/km
 no false ditch (shoulder build up causes
water to drain back onto the pavement)
Timelines Requirement:
 Potholes causing a threat to safety will be
responded to immediately,
others within 2 days of notification
 bleeding surface to be treated immediately
within 1 day
 renewals improving roughness within one
months of notification
Unpaved Safe Smooth (No Tolerance/s Criteria:
Shoulders standing of water)  < 10% drop off > 25 mm (linear measure)
 No false ditch (shoulder build up cause
water to drain back into the pavement)
Adequate width
 no scouring or deformation.
Timeliness Requirement:
Shall be corrected within two days, if Shoulder
are deformed or scoured and lower than
25mm from the adjacent carriageway.
14.2 Roadside
Grass/ Turf Neat Attractive Tolerance/s Criteria:
Sight distance  grass height 12” or less
 sight distance is clear in intersections, passing
Present zones, curves etc.
 neat around Crash Barrier, Headwalls, Paved
ditches
 adequate cover
O&M MANUAL
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Debris, Trees and Roadway free of Timeliness Requirement:

Roadkill obstruction  respond immediately upon notification
 Road kill promptly and properly disposed off
within 4 hours
Litter/ Malba Neat Attractive Tolerance/s Criteria:
 roadside appears neat and clean
Landscaping Neat Attractive Tolerance/s Criteria:

 overall appearance is nearly maintained
Slopes Stable Tolerance/s Criteria:

No erosion  minimal erosion, and no erosion showing a
pattern that will endanger the stability of the
slope
Slope Pitching No disturbed Tolerance/s Criteria:

pitching  the slope of pitching surface should be as per
design slope, slight variation shall be repaired
within two days
Road blockade No blockade Tolerance/s Criteria:
 inform traffic police and remove blockage, if
required construct temporary diversion
14.3 Drainage
Cross Pipes Structural sound Tolerance/s Criteria:
Open Drains Joints  <10% deteriorated barrel
 >90% diameter open
intact Adequate
 drains properly
 joints intact
capacity No  no evidence of flooding
erosion  minimal erosion at ends
 end protection intact
 no dip in road over pipe indicating structural
problems
Box Culverts / Slab Structurally sound Tolerance/s Criteria:
Culverts Open Drains Joints  <10% deteriorated barrel
intact Adequate  >90% diameter open
 drains properly
 joints intact
capacity No
 no evidence of flooding
erosion  minimal erosion at ends
 no dip in road over pipe indicating structural
problems
Aligned Structurally Tolerance/s Criteria:
Ditches Unpaved/
 no undermining or undercut requiring action
Unlined Drains sound
 <25% spalled
Clean  No obstruction to flow of water that requires
action
O&M MANUAL
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Ditches Unpaved/ Drain Functional Tolerance/s Criteria :

Unlined Drains  grade drains
 minimal erosion
 outfalls functional
 no obstruction to flow of water that requires
 action no siltation
Storm Drains Open Tolerance/s Criteria :
No flooding No  >90% open
Drop Inlets
settlement  no evidence of flooding
In line Clean/ Tolerance/s Criteria :

Kerb and
 minimal obstruction
Gutter Drain Sound  no unsealed cracks >6 mm
 no spalling > ¼” deep
No undermining  <25% of surface spalled
Erosion or Scour in No Erosion due to Erosion not to be allowed to Continue

Upstream/ scour
Downstream
Timeliness: For all the above cases repair or reconstruction shall be attended and
completed within a week or as instructed by Independent Consultant.
14.4 Bridges/ Culverts

Overall Bridge Smooth ride Tolerance/s Criteria:
 no graffiti on structures
Strong Aesthetic
Timeliness Required:
Wide enough
 structurally critical conditions must be notified
Available at legal immediately and repaired within a time frame
limit as decided by I ndependent Consultant
Traffic Safety Present Tolerance/s Criteria:

 functional
Features Functional
(Railings, Timeliness Required :
 repair or replace badly damaged traffic safety
Parapet Walls, features within 1-2 days
Drainage  damaged but functional traffic safety
Spouts etc.) features will be replaced within a week
Deck Smooth Strong Tolerance/s Criteria:

 minimal spalls, cracks or scaling
Wide enough
 clean deck
Drains properly
 drains/scuppers are clean and functional
Super-structure Strong Tolerance/s Criteria :

Clearance  no loss of section or cracks paint in good
shape
Aesthetic
 no spalling
 proper vertical clearance
 Proper opening
O&M MANUAL
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Substructure Strong Looks Tolerance/s Criteria:

good Safe from  no spalls, cracks, scaling
scour Stable  bearing assemblies functional
 abutment seats cleaned and sound
from
 pier seats clean and sound
settlement
 bearings clean, sound and lubricated
All components
periodically
functional
Joints Smooth does not Tolerance/s Criteria:

leak  joints no loose
 joint are sealed
Structural Tolerance/s Criteria:

 < 10% deteriorated barrel
Culverts
 90% diameter open
 minimal erosion at ends
 correct grade
 joints intact
 no evidence of flooding
 no dip in road over pipe indicating
structural problems
Retaining Walls Stable strong Tolerance/s Criteria:

 no spalling or cracks
 weep holes open
 no indication of settlement or rotation
Drainage Tolerance/s Criteria:

 vegetation clean
 protection present and functional
 no embankment erosion
 no channel drift
14.5 Road Signs and Road Furniture

Signs (includes Good reflectivity Tolerance/s Criteria:
overhead signs) Visible undamaged  100% clear of obstruction
Placed  95% surface free of damage
according to  placement works for motorist at posted speed
standards
Timeliness Required:
 replace warning and regulatory signs within
24hours of notification
O&M MANUAL
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Pavement Marking Bright visible Tolerance/s Criteria:

 100% clear of debris
 <5% of surface damaged
 placement meets industry standards
Object Markers and Reflective present in Tolerance/s Criteria:
Delineators right location  Properly mounted
Kilometre Stone/ Present Tolerance/s Criteria:
5Km Painted in 3  100% clear of any obstruction
language formula  <5% of surface damaged
 placement meets IRC standards
Hectometer Stone Present Tolerance/s Criteria:
Painted  properly secured
 <10% of surface damaged
 placement meets IRC standards
Bench Marks
Present Tolerance/s Criteria:
reference Pillars
Referenced  100% clear from any obstruction
painted  As per industry standards
 100% accessible
Regulatory and
Informatory Sign Present Tolerance/s Criteria:
Boards Referenced  100% clear from any obstruction
painted  As per industry standards
Painting & Printing  10% damaged
letters on Road
Painted to match Tolerance/s Criteria:
Signs KM Stone,
with existing  100% clear from any obstruction
200mtr. Stone and
 to match with existing
5Km. Stone
14.6 Other Facilities

Truck Lay bye Functional Tolerance/s Criteria :
Building Toilet  Water supply, Drainage always shall be
Water Supply functional.
Drainage  95% lights functional in the building or outside
the building
Pavement
 95% of total time the water supply and
Landscaping drainage functional
 98% of total paved area is crack free/ pothole
free.
 98% of herbs and channel are in perfect
condition.
Timeliness :
Any rectification or replacement or repair shall
be done within one day or as decided by
Independent Consultant
O&M MANUAL
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SOMA
A –ISOLUX SURAT HAZIRA TOLLWAY
T PRIIVATE LIMITED
D
OPE
ERATION AND
A MA
AINTE
ENANC
CE
MAANUAL
SURAT HAZIRA NH-6 TOLLWAY PVT. LTD.
ANN
NEXURE
ES
SOMA
T PRIIVATE LIMITED
D
LIST OF ANNEXURE
ES
Annexure 1 Loccation Map of

o the Project Highway
Annexure 2 Maaintenance Sttandards
Annexure 3 Orgganization Chhart
Annexure 4 Traaffic Plan – 13 pages
Annexure 5 ER
RP Flow chartt
Annexure 6 Firee station & Ambulance

A locations
Annexure 7 Record of Abnoormal Indivisible Loads
Annexure 8 Report on equippment belongging to Third parties
Annexure 9 Check list for visual and closse inspectionn
Annexure 10 Check list for thhorough inspeection
Annexure 11 ER
RP Format
Annexure 12 Insspection Form

mats
Annexure 13 Acccidents to bee reported as IRC:53
Annexure 14 O & M Program

mme
Annexure 15 Pubblic Service Locations

L and Contact deetails
Annexure 16 Monnthly Fee Staatement
Annexure 17 Weeekly Traffic Census

C
Weeekly Report For
F Weigh Sttations
Annexure 18
Annexure 19 mat for Faultt Logging Reggister

Form
Annexure 220 mats for Mannual Tickets

Form
SOMA
A –ISOLUX SURAT HAZIRA TOLLWAY PRIIVATE LIMITED
D
 Annexurre 1
Loccation Map
SOMA
T PRIIVATE LIMITED
D
 Annexurre 2
MAIN
NTENANCE S
STANDARD
DS
Sr. Service Faactor Level 1 (Desirable) Level 2 (A

Acceptable)
1 Roughnesss by Bump Inntegrator (maax. 1800 mm/Km (Allowable 2500 mm//Km
permissibility) Tolerance: +5%)
2 Potholes / kkm (max)
i) Less thann 75 mm deep Nil 2 nos. of size
s < 5 sq.m
m
ii) more than 75 mm deeep Nil Nil
3 Percent Craacking Nil No Unsealed crackss > 6mm
wide on 955% Project Highway.
H
4 Rut Depth nnot exceeding 10mm Length not more than
t 5% of Up to 10%
% of length of Project
Project Highway Highway
5 User Inform
mation All roadd signs, Kmm post and All road signs, Km post and
road maarking in goood condition road markking in good condition
in 2 langguage formula. in 2 languaage formula
6 Percentagee Defective bridge Decck Nil Nil
area and buump at approoach
7 Camber
i) Mainline (+ or -) 0.05%
0 variattion from the (+ or -) 0.115% variationn from the
Camberr as peer Design Camber as per Design
Requireements Requiremeents
ii) Service Road (+ or -) 0.10%
0 variattion from the (+ or -) 0.220% variationn from the
Camberr as peer Design Camber as per Design
Requireements Requiremeents
8 Drainage (inncluding shooulders) No visibble water poool within the No visiblee water pool within the
Project Highway Project Higghway
9 Characterisstic Deflection as per IRC
C: Upto 0.550 mm It will bee done as per the
81-1997 provision of
o IRC-81
 Annexure 3
SOMA
T PRIIVATE LIMITED
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10/122
F ig . 9 L a y o u t o f T ra ffic C o n tro l D e v ic e s fo r U rb a n S e c tio n (S taa g e - I)

C o n stru c tioo n o f se rvv ic e ro a d , fo o tp a th a n d sid e d ra in
SOMA
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1
11/12
G IVE W A Y
ROAD
DO NOT TO
C LO SED
P E D E S T R IA N S
ENTER
ROAD
D IV E R S I O N D IV E R S IO N P E D E S T R IA
ANS
C LO SED
1000m AH EAD
F ig . 1 0 R eg u lato ry y W arning g A nd G uiid e

S ig n s F o r a C o n strucction Z o n e
SOMA
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Portablee Barricadde
Poortable Baarricade
Peerm anent Barricadee
Figg. 11 Portaable A nd Perm anennt Barrica des

SOMA
T PRIIVATE LIMITED
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A
Annexur
re 5
1/3
EME
ERGENCY
Y PROCEDURE - ERP
IN
NFORMERS
Maintenance tteam membe er
Member of IE
Member of NH HAI
Poolice or otherr governmen
nt
se
ervant
Th
hird person
Th
he victim
RECEIVER R OF REPOR RT
Actions to be
b taken
 Inform reelief and recovvery to
Fire, Ambulance, Crane
Police, F
 Arrange first aid
 Photograaphs of the
accident//event
 Inform Innsurance com mpany
Fire
e
Ambulanc
ce Cran
ne
Police
Independent N
NHAI
Consulttant
Other te
eam
membe ers
SOMA
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2/3
EMERGENCY PROCEDURE
E
SIT
TE INFORMA
ATION DE
ECISION MA
AKING
IE/NHAI
ERP TE
EAM
PROJECT
MANAGER /
EXECUTIVE
E O&M
ON-CALL MANAGERR
TOLL BOO
OTH
PUBLIC /THIRD
PARRTY OTHER SERVICES
S
HO
OSPITAL
FIRE
ERP Coontrol Centrre- BRIGADE
Information Exchangge
REPPAIRING /
TO
OWING
SE
ERVICES
DISTR
RICT TRAFFIC
POLICE
P
HIGHWAY PATROL
TEA
AM
O
OTHER
VOLUNNTARY DEP
PT
/ ORGNS
N
Note :
IF THE NEED ARISE
TELEPHO ONE LOCAL
RADIO / MOBILE
M AUR
RHORITY/
INS
SURANCE
SOMA
T PRIIVATE LIMITED
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3/3
EMERGENCY PROCEDURE
E – DECISION LEVELS
DE
ECISIO
ON MA
AKER
CO
OMMON EVE
ENTS EOC O
O&M Manag
ger SITE
NON-COMM
MON O&
&M Managerr / PRO
EVENTS
S PRO
OJECT MAN
NAGER R
REGION
MAJO
OR NON-COMMON PRO
OJECT MAN
NAGER IE /NHAII HQ
EVENTS
E
EOC – EXECUTIVE ON-C
CALL
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A
Annexure 6
AMBULANCE & CRANE STA

ATIONS
o.
S. No CHAINAGE LOCATIO
ON
1 Km
m 28+500 MANDAL TOLL PLAZAA
2 Km
m 89+400 BHATIA TOLL
T PLAZA
A
HIGH
HWAY PATR
ROL STATIO
ONS
o.
S. No CHAINAGE LOCATIO
ON
1 Km
m 28+500 MANDAL TOLL PLAZAA
2 Km
m 89+400 BHATIA TOLL
T PLAZA
A
*
*Both the rouute patrol vehhicles will be on move on Tolling stretcches.
SOMA
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ANNE
EXURE 7
Reco
ord of Abn
normal Ind
divisible Lo
oads:
Durinng the month of:………………..
Dettails of oversize, over weig ght vehiclle

o
S.No Date & Time
T (Reegistration no. veh hicle own ner detailss, Action Taken
sizee/weight, origin-Destinaation etc.)
SOMA
T PRIIVATE LIMITED
D
Rep
port of Eq
quipmentts ANNEXURE
A 8
Durinng the month of :…………

…………………
……
Detailss of equip pment, instaallation

Name an nd Addresss of detailss, operatio on, mainteenance
o Date
Sl.No Acction Taken
the Third
d party and removal
r off any equipment
belong ging to third
d party
SOMA
T PRIIVATE LIMITED
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ANNEXURE 9
Cheeck list forr visual an

nd close inspection
n of Highw
way & Struuctures
i) What obsstacles exist on
o highway causing
c obstructions?
ii) What obsstacles exist on

o highway which
w may caause accidennt?
iii) Whether riding surface has any crracks, ruts, poot holes?
iv) Whether edges have any spalling??
v) Whether soft shoulders are flush with

w paved shhoulders?
vi) Whether Guard rails, hand rails arre intact?
vii) Whether road signs and

a their suppports are prooperly orienteed?
viii) Whether road signs are

a properly readable?
r
ix) Whether side drains are

a clogged??
x) Whether the culverts are blocked??

SOMA
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ANNEXURE 10
Cheeck list forr thorough

h inspectiion of Higghway and
d Structurres
i) Whether riding surface has becom
me undulatingg?
ii) Whether soft and hardd shoulders are

a having reequired widthh?
iii) Whether side shouldeers have desiired slope?
iv) Whether pitching on slope

s is intacct?
v) Whether weep holes are

a functioninng properly?
vi) Whether the curves at the entry annd exit of thee structure aree smooth?
vii) Whether any scourge of surface drains and beed levels has taken place??
viii) Whether annular fillingg around abuutments and piers is intacct?
ix) Whether bearings aree functioning properly?
x) Whether cross traffic is

i able to neggotiate turninng at subwayy smoothly?
xi) Whetherr road way is stable in blaack cotton soil area?
xii) Whetherr replacemennt of sealantss in rigid paveement needss replacemennt / repair?
xiii) Whetherr drainage layyer under rigid pavementt is functioninng properly?
xiv) Whetherr the texture of

o concrete pavement
p is intact?
i
xv) Whether there is any encroachmeent within roaad land?

SOMA
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ANNEXURE 11
EMERGE
ENCY RESP
PONSE PROTOCOL – IN
NTERVENTIO
ON REPORT
T FORMAT
Date
e: Type
e: Common Event
E / Non C
Comment Ev
vent
Loca
ation of Even
nt
Type
e T
Thick
Acciident Time
Forc
ce Majoure Notification
n to Executive
e On-Call
T
Time Notification
n to PRO
Notification Notification
n to Project O&M
O Head
Arriv
val to Site Notificaton to IC
Clea
arance from Police Notification
n to NHAI
Deta
ail of Event
Des
scription
Veh
hicle 1 Veh
hicle 2
Vehicle No Vehicle No
Property Quantity
Actiion Taken
Trafffic Restored at ________

__________
___________
___
Prep
pared By V
Verified by App
proved by
PRO/Highway
P y
Trafffic Safety M
Manager M
Maintenance IE Projject O&M he
ead
SOMA
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ANNEXURE 12
pection Form
Insp mats
MON
NTHLY INSP
PECTION RE
EPORT (CIV
VIL)
MON
NTH :
CHA
AINAGE :
S
Severity
M1
Des
scription Comm
ment P
Poor Fair Good Remark
VISU
UAL INSPEC
CTION
Side
e Slope
- Turfing
- Pittching / Maso
onary
CLO
OSE INSPEC
CTION
Pav
vement
- Ru
ut
- Cra
acks
- Sh
hoving
- Ble
eeding/Ravelling
- Ed
dge Deformattion
- De
epression
-Dep
pression
- Ro
oughness
Med
dian
- Da
amaged/Crac
ck
Side
e Slope
- Re
etaining wall
Preparred By A
Approved By
y
Highwaay
Mainte
enance
Engine
eer P
Project O&M
M Head
SOMA
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ANN
NEXURE 13
dent Form (aas per IRC:553)

Accid
Acccident Forrm
Date:‐ Shift:‐ Time:‐
RPO
O Name:‐
Nurrsing Asst Name:‐
Drivver Name:‐
Locaation :‐ Side LHS RHSS
Hosspital Ad
dmit
Messsage Time Reaached Timee
Time
Accident/Incid
dent Detail:‐
No of M
Major No of Miinor
No o
of Fatal Perrson
Perrson Persson
Actiion Taken B
By RPV & Ambulance:‐‐
Dettails of Fatal Person
n
Nam
me:‐ Agee:‐ Dress:‐‐
Adress with Ph
hone No:‐
Dettails of Maajor/Mino
or Person
Nam
me:‐ Agee:‐ Dress:‐‐
Adress with Ph
hone No:‐
Patiient Attendant Name &
& cont. No:‐‐
Reason of Accident/Incide
ent:‐
SOMA
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1. Police 2 RPV
2. 3. A
Ambulance
Acccident Atttended Byy: 4.Crane/Reecovery
5 Pvt. Crane 6.Fire Brigade
Area of Police SStation Nam
me:‐
Nam
me & Contact No of Invvestigating O
Officer:‐
Typ
pe of weatther cond
dition
Finee Fog/ Must Light Rain Heaavy Rain
Sno
ow fall Strong wind Dust Strom Other
Form
m Filled By:‐ Signature:‐
SOMA
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ANNEXUR
RE 14
To bee finalised aat site

SOMA
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ANNEXURE 15
ublic Servicee Location & Contract details.
Pu d
A. Major
M Hospittals
S. No Hospitals C
Contact Numbeer
1. Om Shivaam Multi Speciality Hospital-- SAI Park & ((0261) 23902900
Complex, Near Sachiin Post Office, Station
Road, Sacchin, Surat - 394230
3
2. Shree Sarrdar Smarak Hospital
H – Barrdoli
Sardar Baug,
B Station Road, Barddoli, Gujarat 002622 220 089
394601
3. Sanjeevanni Multi Speciaality Hospital
Add- 22nd Floor, Western Business
((0261) 22157777
Park, Oppposite S D Jaain School, Vesu,
V Surat -
395007
4. METAS: ADVENTIST
A MISSION
M HOS SPITAL
Hospital Address:
A PO BOX-24,ATHW
B WA 00261-2667591-995
LINES,RIN NG-ROAD,
Pin Code :395001
B. Police
P statio
ons
S. No Police Staations CContact Number ( code)
1. Sachin Police Station 00261-2392258,00261-2395734
2. Songadh Police Stationn ++9126242220333
3. Ichhapore police stations ((0261) 28601977
C. Fire
F stations
s
S.No Fire Stations CContact Number
1 WIRELESS 00261-2414139 - 95 / 96.
CONTROL RO OOM-Surat 997243 46022
2 HEAD QUART TER-Surat 00261-2400172 O-EXT-
O 229, R--EXT- 226
3 GHANCHI SH
HERI-Surat 00261-2400173
SOMA
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D
MONT
THLY FEE STA
ATEMENT ANNEXURE
E 16
Projecct Highway: Month:
Type of
o vehicle For corressponding Fo
or Preceding Month
M Fo
or the Month Reported
R upon
n
Month of previous
year
No. of Feee Noo. of Fee Feee per Noo. of Fee Collected (in
Vehicle Colllected Veehicles Coollected Veehicle Veehicles lakkh Rs.)
(in lakh (in lakh (in
n Rs.)
Rs.) Rss.)
(1) (2) (3) (4)) (5) (66) (7)) (8))
A Carr
B LCV
V
C Buss
D Tru
uck
E Multi-axle
Truckk
F Oversized
Vehicle
G Tottal
The abbove statementt does not incluude Local Userss and vehicles travelling on Paasses. There iss separate monthly fee statement in
the same format as above
a for vehicles using local passes
p and moonthly passes.
SOMA
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ANNEXURE 177
WEEKLY TRAFFIC
T CENS
SUS
Projecct Highways: Week endiing:
Type of
o Vehicle No. of vehicless using the Pro
N oject Highway during
C
Corresponding g week/last Pending weekk Week of reeport
y
year
(1) (2) (3) (4)
A Fee Paying Trafffic
A1 Caar
A2 LC
CV
A3 Buus
A4 Trruck
A5 Muulti-axle Truck
A6 Ovversized Vehicle
Total (A)
B Lo ocal Users
B1 Caar
Total (B)
C Exeempted Vehicles
C1 Motor cycle
C2 Caar
C3 LC
CV
C4 Buus
C5 Trruck
C6 Trractor
Total (C)
D To
otal Traffic (A+B-C)
D1 Motor Cycle
D2 Car
C
D3 LCV
D4 Bus
B
D5 Truck
T
D6 Multi-axle
M Truck
D7 Oversized
O Vehiccle
D8 Tractor
T
Grand
d Total (E)
Remaarks, if any:
SOMA
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ANNEXURE 188
WEEK
KLY REPORT FOR
F WEIGH STATIONS
Projecct Highway: Week endiing:

Type of
o vehicles Permitted No. of No. of Vehicles
V carryying load:
Gross Vehicles
Vehicle Weighed
Weight (sample sizze)
(Tones)
Within Up to 10% in Over 10% and
d % in
Over 20%
permissible exccess up to 20% in
n excess
limits excess
(1) (2) (3) (4) (5) (6) (7)
A LCV
V
B Tru
uck
C Multi-axle
Truckk
D Tottal
SOMA
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D
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ANNEXURE 199
FAULTT LOGGING RE
EGISTER
DISCRRIPTION OF TH
HE FAULT DES
SCRIPTION OF ACTION
S. No. Date Tim
me Location Fault Reported By Date Time Acction Actionn By
SOMA
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D
ANNEXURE 200
Formats of Manual Tickets

T
a
a. Format of m
manual ticket foor Class 1 Vehiccles – Single Joourney
b
b. Format of m
manual ticket foor Class 1 Vehiccles – Return Joourney
c
c. Format of m
d. Format of m
e
e. Format of m
f. Format of m
g. Format of m
h Format of m
h. manual ticket foor Class 4 Vehiccles – Return Joourney
i.. Format of manual tick

ket for Class 5 Vehicles – Single Jourrney
j.. Format of manual tick

ket for Class 5 Vehicles – Return Jou
urney

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J SURAT HAZIRA NH-6 TOLLWAY PRIVATE LIMITED

Ref: SH-PO/NH-6/2019-20/15755 151" October, 2019

Kind Attn. Sh. Jagdish Singh

Ref: 1. IE letter No. FPl/SH/NH-6/SPV/2914 Dated: 09/05/2019.

This submission is· for your kind review and comments.

Encl: Rev. O&M Manual.

REGO. OFFICE PROJECT OFFICE

CHAPTER 2: SCOPE OF OPERATION & MAINTENANCE…………………………………….. 5

CHAPTER 3: ORGANISATION STRUCTURE AND RESPONSIBILITIES OF KEY PERSONNEL... 9

CHAPTER 4: TRAFFIC MANAGEMENT PLAN…………………………………………………… 16

CHAPTER 5: TEMPORARY TOLL COLLECTION PROCEDURE AND PLAN…………………… 24

CHAPTER 6: SAFETY MANAGEMENT PROGRAMME INCLUDING………………………….. 27

CHAPTER 7: FUNCTIONING OF PROJECT FACILITIES……………………………………….. 34

CHAPTER 8: INSPECTION PROCEDURE………………………………………………………… 44

CHAPTER 9: MAINTENANCE REQUIREMENT OR INTERVENTION LEVELS………………….. 49

CHAPTER 10: ENVIRONMENTAL MANAGEMENT PLAN……………………………………… 63

CHAPTER 11: MAINTENANCE PROGRAMME………………………………………..……….. 70

CHAPTER 12: MONITORING OF OPERATION AND MAINTENANCE/ MIS………………... 76

CHAPTER 14: ASSET MANAGEMENT PROJECT DELIVERABLES AND TOLERANCE

OPERATION AND MAINTENANCE

CHAPTER 1 – PROJECT BACKGROUND

Site Location plan is shown in Annexure – 1.

Salient points of the Concession are:

1 Client National Highways Authority of India

2 Concessionaire M/s Surat Hazira NH-6 Tollway Private Limited

M/s. MSV International Inc. in association with

1.2 Project Details:

1. Length of the proposed Road for 4-laning 131.500 Km

2. Length of the proposed Service Road 71.95 Km

Proposed new Four Lane Bypass (Ch. 32+128 to Ch. 43+358

b) Minor Bridges (New Construction + Widening) 32 Nos.

h) Underpasses (Vehicular) 25 Nos.

k) Bus Bays and Bus Shelters 42 Nos.

5. Advanced Traffic Management System (ATMS)

2. Emergency Call Boxes (ECB) 130 Nos.

3. Variable Message Signs (VMS) 09 Nos.

4. Closed Circuit Television (CCTV) 09 Nos.

5. Meteorological Data Stations (MDS) 02 Nos.

6. Automatic Traffic Counter cum Classifier (ATCC) 04 Nos.

7. Mobile Radio Communication System (MRCS) 02 Nos.

4. High Mast at both Toll Plaza 10 Nos.

1.3 Start of Operation & Maintenance Period:

OPERATION AND MAINTENANCE

CHAPTER 2 – SCOPE OF OPERATION AND MAINTENANCE

2.2 Obligations of Maintenance

2.3 Abnormal Indivisible Load Routing (Oversize and Overweight):

2.4 Maintenance of works executed under Change of Scope:

2.5 Third Party Plant/ Equipment:

2.6 Codes and specifications referred are given hereunder:

MOST: Manual for Maintenance of Road 1983

OPERATION AND MAINTENANCE

CHAPTER 3 – ORGANISATION STRUCTURE AND RESPONSIBILITIES OF KEY

The Organization Structure of the O&M team is enclosed as Annexure – 3.

3.2 Responsibilities of Key personnel

3.2.1 Operations & Maintenance Head

The O&M Head will be

2) The overseer and manager of overall maintenance of the project by directly

3.2.2 Manager – Technical