SIBL Internet Banking & Mobile Apps Application Form

To sign up for SIBL Internet Banking all you need is to fill up this form and submit to your nearest SIBL Branch
Please fill in the following information: (To be filled by Customer in CAPITAL LETTERS)

I Banking User ID

Account Name

Account Number

Date of Birth Gender Male Female

Citizenship Marital Status Single Married

Internet Banking Features Reports Only Own Bank Fund Transfer Other Bank Fund Transfer

I Top Up Utility Bill Payment Credit Card Bill Payment

Registration Number for new user Registration Date

User ID for existing user

Please write down your email address correctly and in BLOCK LETTERS. Bank will not bear any responsibility for any incident due to
wrongly mentioned email address or mobile number. (All secured information will be forwarded to this email address/mobile number)

Email Address

Mobile Number

Rewrite Mobile Number

Declaration: I confirm that information given above is complete and I agree to comply with the terms and conditions
of SIBL Internet Banking Service.

Date: Client Signature

For Bank use only: Branch

Signature : Signature :

Name : Name :
Designation: Designation:
PIN : PIN :

(Respective Branch must verify the signature of the Client and Forward To: Manager, Internet Banking Registration Team,
Operations Dept., SIBL Head Office, Dhaka. All the information of this form must be similar with the Account Opening form.)

For Bank use only: Operations

Registration Checker (Name, PIN & Signature):

1
Terms & Conditions for SIBL Internet Banking Services
(PLEASE READ THESE TERMS & CONDITIONS CAREFULLY BEFORE SUBMITTING APPLICATION)
Use of SIBL Internet Banking Service is subject to the following terms and conditions which set out the general 6. ON-LINE FUND TRANSER:
rights and obligations of the User(s) and SIBL Ltd. in connection with the use of SIBL Internet Banking Service. 6.1. User shall be responsible for all transfers transactions. Fund Transfer can be made only from User account to
For the purpose of this document, “Internet Banking Services” refers to the internet banking services provided by another account held with SIBL. No transfer can be initiated for a bank account maintained with other bank.
SIBL t h r o u g h internet or e-commerce banking such as balance enquiry, utility bill payment, fund 7. UTILITY BILL PAYMENT
transfer within the accounts of SIBL services etc. or other services as may be made available by the SIBL from
time to time. 7.1. The Utility Bill Payment services is only available to Users of the SIBL Internet Banking Service and shall cover all
the utility bill payments of different utility service provider(s) (Billers) as mutually agreed between SIBL and the utility
“User”, “he/she” and/or “his/her” means SIBL’s bank account holder(s) registered to use Internet Banking. service provider(s).
“SIBL” means SIBL, a company duly incorporated under the Companies Act 1994 and a scheduled banking
company licensed under the Banking Companies Act, 1991, having its Head Office at 90/1, Motijheel C/A, Dhaka 7.2. The User should accept that he/she will be responsible for putting in the correct account number and transaction
- amount for the fund transfer request. In such case, SIBL will not be liable for any erroneous transactions incurred
1000; and its branches or its assigns in respect of which the service will be available. arising out of or relating to the User entering wrong account number and amount.
7.3. Upon SIBL decision, there will be a transaction amount limit though internet banking. Maximum
1. APPLICATION FOR SIBL INTERNET BANKING amount of transaction limit can be subject to change from time to time at SIBL’s discretion.
1.1. The User shall apply to SIBL in the prescribed form for use of Internet Banking Services subject to the terms 7.4. Any transaction made after working hours or on public/bank holidays, the transaction value date will be the next
and conditions stated herein including any other terms and conditions as modified or inserted by SIBL from time to working day.
time. SIBL at its sole discretion may accept or reject any such applications. Once the application is accepted by SIBL,
these Terms & Conditions shall form the contract and govern the relationship between the User and SIBL in relation 7.5. No transaction is allowed from a non-convertible taka account to a convertible account.
to use of Internet Banking Services. 7.6. In addition to the terms and conditions stated above, the existing policy of the Bank (including amendments from
1.2. By applying for Internet Banking for the first time, the User acknowledges and accepts these Terms & Conditions. time to time) regarding Bill Collection shall also be applicable for Bill Collection so far it does not contradict with the
Notwithstanding anything contained herein, all Terms & Conditions pertaining to the accounts shall continue to apply. provisions stated herein. The policy of the Bill Collection shall be available from the branches of the Bank.
In the event of any conflict between these Terms & Conditions and the Rules and Regulations governing the User(s) 7.7. Payment amount must be accurate as per the Bill. Any less payment or higher payment is the sole responsibility
account with SIBL, these Terms and Conditions shall prevail with regard to SIBL Internet Banking. of the User and the Bank shall not held liable for any losses, damages or disconnection of utility services due to
2. INTERNET BANKING USERS LOG IN ACCESS, PASSWORD & SECURITY PROCEDURES payment of less amount or whatsoever.

2.1. SIBL will provide the User with unique User Identification Number (“User ID”). The User(s) hereby authorizes and 7.8. This agreement does not bind SIBL as an agent of Utility agency. SIBL shall not be held
instructs SIBL to email him/her the User ID /password/mobile no changing and relating to his/her access/log-in to responsible for disconnection of the utility service for any reason by the utility service provider.
the Internet Banking Services to the email address given in the application at his/her own risk and responsibility. 8. MAINTENANCE OF SUFFICIENT FUND:
The User shall not be liable for any non-delivery or mis-delivery of User ID or Password unless such non-delivery 8.1. The User shall ensure that there are sufficient funds (or prearranged credit facilities) in his/her account for
is caused due to willful misconduct of the Bank. transactions through the Internet Banking. All instructions of the User shall be carried out subject to sufficient fund in
2.2. The User shall log in to the internet banking by using the User ID and Password. As a safety measure, the User the respective accounts.
shall immediately change Password upon his/her first login. User is requested to change his/her Password frequently 8.2. SIBL shall not be liable for any consequences arising out of its failure to carry out the instructions
thereafter to avoid any possible hacking, inherent risk or misuse/fraudulent use of his/her account. due to inadequacy of funds.
2.3. The User acknowledges that the Login ID (User ID) and the Password shall act as User's authorized signature. 9. ANTI MONEY LAUNDERING:
This signature authorizes and validates directions given just as an actual written signature does.
9.1. User should agree and confirm that he/she will not use this Internet Banking facility for money laundering, illegal,
2.4. User is therefore responsible for maintaining the confidentially and secrecy of User ID and Password. User unlawful purpose.
should not under any circumstances disclose his/her User ID and/or Password to anyone, including anyone
claiming to represent the Bank or to someone giving assistance on a technical helpdesk in connection with the 9.2. User shall fully comply with the laws related to the money laundering and shall not use the Internet Banking
service. It is clearly understood that Bank employees do not need Password for any reason whatsoever. Bank shall services for any anti-terrorism or anti-state activities.
not be held liable in any manner or in any form whatsoever in case of any unauthorized or fraudulent use of the 9.3. SIBL reserves the right to demand explanation from the User regarding any matter pertaining to money
User’s account through Internet Banking Services or for loss, misplace or fraudulent use of the User ID and laundering and anti-terrorism law of the country.
Password. 10. PROPRIETARY RIGHTS:
2.5. If User gives or shares his/her Password to anyone or fails to safeguard its secrecy, he/she does so at his/her 10.1. The User acknowledges that the software underlying the Internet Banking as well as other Internet related
own risk because anyone with User Password will have access to his/her accounts. software which are required for accessing Internet Banking are the legal property of the respective vendors or SIBL as
2.6. If User forgets the Password, he/she has to request for issue of a new password by sending a written request to the case may be.
SIBL.
10.2. The permission given by SIBL to access Internet Banking will not convey any proprietary or ownership rights in
2.7. If User’s password is lost or stolen, or is known by another individual, he/she must notify SIBL in such software.
writing immediately. SIBL upon receipt of written request from the User shall at the earliest stop operation of the
10.3. The User shall not attempt to modify, translate, disassemble, decompile or reverse engineer the software
Internet Banking Services of the respective User account. If bank receives any information orally or in written from
underlying Internet Banking or create any derivative product based on the software.
anyone including the user, bank may immediately suspend the services in good faith for the safety and security of
the user. 10.4. User shall keep all information whether of the User, SIBL or any other third party/customer derived from the
Internet Banking Services strictly confidential and shall not disclose to any third party without prior written consent of
2.8. The User agrees and acknowledges that SIBL shall in no way be held responsible or liable if the User incurs any
SIBL.
loss as a result of information being disclosed by SIBL regarding his Account(s) or carrying the instruction of the User
pursuant to the access of the Internet Banking and the User shall fully indemnify and hold harmless SIBL in respect of 11. GOVERNING LAW:
the same. 11.1. These Terms and/or the operations in the Accounts of the User shall be governed by the Laws of Bangladesh, in
2.9 User hereby acknowledges and understands the inherent risk of using Internet and availing the Internet Banking force.
Services and accordingly shall take all necessary precautions at his/her end to safeguard him/her from such risk. 11.2. SIBL may, in its absolute discretion, commence any legal action or proceedings arising out of breach or violation
Bank shall not be held liable in any form whatsoever if the User suffers any loss or damages due to such inherent risk of any of the Terms for Internet Banking in any other court, tribunal or other appropriate forum irrespective of the place
of internet and Internet Banking Services unless such loss or damage is caused due to willful negligence of the from where the User access the Internet Banking Services, and the User hereby consents to that jurisdiction.
Bank.
11.3. Any provision of the Terms for Internet Banking which is prohibited or unenforceable in any jurisdiction shall, as
3. SERVICE SOFTWARE & HARDWARE REQUIREMENTS to such jurisdiction, be ineffective to the extent of prohibition or unenforceability but shall not invalidate the remaining
3.1. User is solely responsible for the maintenance, installations and operation of User’s computer and provisions of the Terms or affect such provision in any other jurisdiction.
for the software used in accessing Internet Banking. 12. FORCE MAJEURE:
3.2. SIBL shall not be responsible if the Internet Banking System does not work properly or the service is 12.1. If for any reason beyond its control including but not limited to system error, network problem, strikes, labor
interrupted due to failure of electronic or mechanical equipment or communication lines, telephone or other disputes, accidents, governments requisition, restrictions or regulations on travel, hospital operation, political
interconnect problems, normal maintenance, unauthorized access, theft, operator errors, severe weather, disturbances, acts of war, acts of God, which may hamper to provide regular and normal service and unable
earthquakes, floods and strikes, or any other causes beyond the reasonable control of the Bank. to perform its obligations under this agreement, that case SIBL shall not be responsible at anymore.
4. CHARGES: 13. CHANGES OF TERMS:
4.1. SIBL shall initially provide the Internet Banking Services at free of cost. However, SIBL reserves the right to 13.1. SIBL shall have the absolute discretion to amend or supplement any of the Terms at any time and will attempt to
change and recover from the User(s) service charges, as may be fixed by SIBL from time to time. The User hereby give prior notice of fifteen days for such changes wherever feasible. Such change to the Terms shall be communicated
authorizes SIBL to recover such charges from his/her account(s). to the User. By using any new services as may be introduced by SIBL, the User shall be deemed to have accepted the
changed Terms.
4.2. Charges are subjected to change from time to time at SIBL’s
discretion. 14. TERMINATION ON INTERNET BANKING:
5. UNAUTHORIZED/ FRAUDULENT ACTIVITIES: 14.1. The User may request for termination of the Internet Banking any time by giving a written notice of at least 15
days to SIBL. The termination shall take effect on the completion of the fifteenth day. However, the User shall always
5.1. Upon obtaining User ID and Password, User is requested to check the list of his/her accounts with SIBL. If any of
be held liable for all accrued obligation or instruction given before or on the effective date of termination.
User account is missing, please inform this to SIBL immediately. If a third party account is linked to User’s ID, please
inform this to SIBL also. Do not access it or do not perform any transaction on that account. Such activity, if done, will 15. BREACH OF TERM & CONDITIONS:
be treated as fraudulent activity. 15.1. User must compensate for any loss that occurs as a result of his/her breaking any term of these agreements.
5.2. If User believes unauthorized transactions are being made with his/her account, he/she should change the
Password immediately and notify SIBL.
5.3. The User should check the Statements for all of his/her accounts for any unauthorized transaction. In case of
any discrepancy in details of any transactions carried out in respect of the account, in that event User should
immediately inform SIBL in writing.
5.4. Bank’s only responsibility would be to use its best efforts to prevent such unauthorized transaction if already
not been made.

PRECAUTIONARY NOTE:
In order to prevent unauthorized transaction through Internet Banking Service, Users are advised to strictly maintain the following:
1. The User ID and Password should not be written anywhere accessible to third party including his/her family members.
2. User should make sure that no one is physically watching the passwords when he/she is Logging in.
3. It is important to remember to click 'Log out' after completing his/her Internet Banking session.
4. User should not leave his/her PC unattended with the browser running and a valid user name and Password cached as in such case anyone can gain access to the account.

I/We hereby acknowledge that I/we have read and understand the terms and conditions for Internet Banking and the risk involved in Internet Banking operation and further declare and affirm that by signing below, I/we apply for the SIBL
Internet Banking Services subject to the aforesaid terms and conditions.

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Accountholder’s Full Name Accountholder’s Signature and Date
If you need help with the log in process of Internet Banking or have technical questions, please call SIBL:
(Phone No – 8809612001122)
Internet Banking Support can be reached via e-mail at ibanking@sibl-bd.com