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The set-up of consumer forum is geared to provide relief to both parties, and discourage long
A- litigation Name:
Exports could be the big story
June 09, 2018 1:10 IST | India Infoline News Service for Indian sugar industry this
season
 Mobile No:
Besides the basic necessities of food, clothing, and shelter, we consume a variety of things in our
 daily lives such as cell phones, digital cameras, soaps, perfumes, cosmetics, among other things. Top News
Thus, all of us are consumers in the literal sense of the term. When we buy things from the market as Weekly recap: Markets settle
 OPEN ACCOUNT higher; Nifty, Bank Nifty end with
a consumer, we expect value for money, i.e., quality, quantity, right price, information about the
weekly gains 4 hrs ago
mode of use, etc. However, there may be instances where a consumer is cheated.
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In such cases, most of us do not know whom tounder approach to seek redressal. Moreover, a majority of Policy" ACCEPT 
Online Privacy Policy. since March 2020 4 hrs ago
us also are unaware of our “rights” as a consumer and often hesitate to complain or even stand up to
Godfrey Phillips India Q1FY21;
unfair practices. We also don't have the recourse of costly litigation to seek justice and we continue consolidated net profit falls ~54%
to bear such injustice. yoy 22 hrs ago

Minda Industries slips into red,

This is where consumer forums, which can help you seek justice against unfair practices without records a consolidated loss of
~Rs119cr in Q1FY21 1 day ago
incurring exorbitant litigation costs, come in.
Punjab National Bank Q1FY21; net
profit plunges ~70% yoy 
The below article provides basic information about the Consumer Protection Act, 1986, its
1 day ago
advantages for consumers, basic rights of the consumers, and consumer redressal forums among
More Top News 
other things.

Consumer Protection Act, 1986 Stock View

WIPRO - Hold
The Consumer Protection Act, 1986, was enacted to provide a simpler and quicker redressal to Target Price Target Returns

consumer grievances. The Act seeks to promote and protect the interest of consumers against  242.33  -11.35%

deficiencies and defects in goods or services. It also seeks to secure the rights of a consumer against
unfair trade practices, which may be practiced by manufacturers and traders. BRITANNIA - Buy
Target Price Target Returns
The agenda of a consumer forum is to provide relief to both parties and discourage long litigation. In  4,071.21  4.85%
a process called 'informal adjudication', forum officials mediate between the two parties and urge
compromise. MARUTI - Hold
Target Price Target Returns
 6,137.89  -11.98%
The Act applies to all goods and services unless specifically exempted by the Union Government and
covers all sectors, whether private, public, or cooperative. More 

This Act has provided a machinery whereby consumers can file their complaints. These complaints
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will then be heard by consumer forums with special powers so that action can be taken against erring
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suppliers and possible compensation is awarded to the consumer for the hardships he/she has
undergone.
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The consumer, under this law, is not required to deposit huge court fees, which earlier used to deter About Demat Account
consumers from approaching the courts. The rigors of court procedures have been replaced with
Aims and Objectives of
simple procedures as compared to the normal courts, which helps in quicker redressal of grievances. Demat Account
The provisions of the Act are compensatory in nature.
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Account Work?
Please remember, consumer courts provide redress only in cases of products or services for personal
use; defects in products used for commercial purposes are not entertained. Demat Account
Opening Charges
Basic rights of consumers include:
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1. Right to be protected against marketing of goods and services that are hazardous to life and Account?
property
2. Right to be informed about the quality, quantity, standard, and price of goods or services so as to Documents Required
to open a Demat
protect the consumer against unfair trade practices
Account
3. Right to receive assured access, wherever possible, to a variety of goods and services at
competitive prices Difference Between
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4. Right to be heard and to be assured that consumers interests will receive due consideration at
Account
appropriate forums.
5. Right to seek redressal against unfair trade practices. Dematerialization & It's
Process
6. Right to consumer education

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Consumer redressal forum
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Under the Consumer Protection Act, every district has at least one consumer redressal forum, also
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known as a consumer court. Here, consumers can get their grievances heard. Above the district
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forums are the state commissions. At the top is the National Consumer Disputes Redressal
Commission in New Delhi. Trading Account
Opening Fees and
Charges
A written complaint to the company is taken as proof that it has been informed. The complaint must
be backed by copies of bills, prescriptions, and/or other relevant documents, and should have a Difference between
deadline. Consumers can also complain through a consumer organization. NRE, NRI and NRO
Account

Claims of less than Rs5 lakh should be filed with a district forum, claims of Rs5-Rs20 lakh with the
state commission, and claims of more than Rs20 lakh directly with the National Commission.

To file the complaint:

The complaint should be filed within two years of buying the product or using the service
It needs to be in writing. Letters should be sent by registered post, hand-delivered, email, or fax.
Do not forget to take an acknowledgment
The complaint should mention the name and address of the complainant and the person/entity
against whom the complaint is being filed. Copies of relevant documents must be enclosed
The consumer must mention details of the problem and the demand on the company for
redressal. This could be a replacement of the product, removal of defect(s), refund, or
compensation for expenses incurred, and for physical/mental torture. The claims, however, need
to be reasonable
You should preserve all bills, receipts, and proof of correspondence related to the case. Avoid
using voice mail or telephone because such interactions are normally difficult to prove
The complaint can be in any Indian language, but it is better to use English
There is no compulsion to hire a lawyer. The main cost consists of correspondence and traveling
to the consumer forum for the hearing
Maintain a complete record of the emails and documents sent and received

Appeal

An appeal is a legal instrument which enables persons dissatisfied with the findings of a consumer
court to approach a higher court to present his case and seek justice. In the context of consumer
forums:
1. An appeal can be made with the state commission against the order of the district forum within
30 days of the order, which is extendable for further 15 days (Section 15)
2. An appeal can be made with the National Commission against the order of the state commission
within 30 days of the order or within such time as the National Commission allows (Section 19)
3. An appeal can be made with the Supreme Court against the order of the National Commission
within 30 days of the order or within such time as the Supreme Court allows (Section 23)

Penalties

The consumer courts (district court, state commission, and National Commission) are given vast
powers to enforce their orders. If a defaulter does not appear in court despite notices and reminders,
the court may decide the matter in his absence. The forum can sentence the defaulter to a maximum
of three years' imprisonment and impose a fine of Rs10,000. Forums can issue warrants to produce
defaulters in court. They can use the police and revenue departments to enforce orders.

Consumer rights need to be protected since services are availed based on trust and faith, and thus,
it’s a necessity to keep a check on the service providers for the sake of service recipient.

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