Communication Process Lesson Plan
Communication Process Lesson Plan
Communication Process Lesson Plan
SHARDA UNIVERSITY
LESSON PLAN
ON
RECENT ADVANCEMENT IN INFERTILITY MANAGEMENT
SUBJECT: OBSTETRIC AND GYNECOLOGICAL NURSING
SUBMITTED TO SUMBITTED BY
Ms. Sapan Debika Ms. Bhawna joshi
Assistant Professor
Obstetrical and gynecological nursing Deppt. MSc nursing 1syear
SNSR SNSR
TITLE PAGE
DATE:
TIME PLACE:
DURATION : 45 MINUTES
DEFINITION OF
COMMUNICATION PROCESS.
Communication process consists of
some interrelated steps or parts through
which messages are sent form sender to
receiver. The process of communication
begins when the sender wants to transmit
a fact, idea, opinion or other information
to the receiver and ends with receiver’s
feedback to the sender.
THE PROCESS OF
COMMUNICATION
Is the process of exchanging
information and the process of
generating and transmitting
meanings between 2 or more
individuals.
It is the foundation of society and
the most primary aspect of a
nurse-patient interaction.
Communication involves a
source( encoder) ;message ,
channel and receiver ( decoder
This communication process is
initiated based on a stimulus or a
patient need must be addressed.
THE PATIENT NEED might be
due to a patient’s discomfort , a
need for information, or to address
any uncertainty the patient might
be experiencing
SENDER/SOURCE (ENCODER)
Person or group who initiates or
begins the communication process
MESSAGE
Is the actual physiologic product
of the source
Might be a speech interview,
telephone conversation , chart ,
conversation ,gesture ,
memorandum or nursing note
CHANNEL OF COMMUNICATION
Medium the sender has selected to
send the message
It might target any of the
receiver’s senses.
Message can be sent to the
receiver through the ff channels
A. AUDITORY- spoken words
and cues
B.VISUAL- sight , observation
and perception
C. KINESTHETIC- touch
RECEIVER OR DECODER
Must translate or interpret the
message sent
Through the translation of
message, the receiver must then
make a decision about an accurate
response
FEEDBACK
Confirmation of the message
provides feedback (evidence) that
the receiver has understood the
intended message
FACTORS THAT DISTORT
THEQUALITY OF A MESSAGE
INTRAPERSONAL
COMMUNICATION
Self-talk; communication that
happens within the individual
Nurses uses self-talk to enhance
positive interaction with the pt
and family
Is crucial because it affects the
nurse’s behavior
Understanding the importance can
also help you to work with
patient’s and families whose
negative self-talk affects their
health-care abilities
INTERPERSONAL
COMMUNICATION
Occurs between two or more
people with a goal to exchange
messages
Nurses spent communicating with
patients , family members and
members of the health team
ORGANIZATIONAL
COMMUNICATION
Occurs when an individual and
groups within an organization
communicate to achieve
established goals.
Nurse on a practice council
meeting to review unit policies or
nurses working with
interdisciplinary groups on
strategic planning or quality
assurance will use organizational
communication to achieve aims
GROUP DYNAMICS
Can be described most simply as
how individual group members
relate to one another during the
process of working toward group
goals
Each group member uses his/her
talents and interpersonal strengths
and interpersonal strengths to help
the group to accomplish its goals.
Effective groups posses members
who are mutually respectful
Individual group-member roles
can be categorized in one or three
ways
A) .group task-oriented
role- focusing on the work
to be done (ex:
information giver,
informtion seeker ,
clarifier , coordinator ,
delegator ,energizer ,
evaluator)
B. group –building or
maintenance roles- focusing on
the well being of people doing the
work. (ex. Active listener ,
harmonizer, trust builder , tension
reliever , or supporter
C. group self-servicing roles-
which advance the needs of
individual members at the groups’
expense (ex: attention seeker ,
dominator ,blocker ,special
pleader , withdrawer, aggressor
FORMS OF COMMUNICATION
COMMUNICATION- is the
process of sending and receiving
messages in the forms of Verbal
and Non verbal communication
techniques.
1) VERBAL COMMUNICATION
2) NON VERBAL
COMMUNICATION
Transmission of information
without the use of words
It is what is not said
Often termed body language
it often helps nurses to understand
subtle and hidden meanings in
what is being said verbally
Information is exchanged through
nonverbal communication in
various ways/ forms
Expresses more of the true
meaning of a message than verbal
communication ; therefore nurses
must be aware of both non verbal
messages they receive from
patients
EYE CONTACT
Suggests respect and a
willingness to listen and to
keep communication open
Its absence often indicates
anxiety or avoidance of
communication.
POSTURE
The way the person holds the
body
Provides nonverbal cues
concerning pain and physical
limitations.
GESTURES
USING VARIOUS PARTS OF
THE BODY CAN CARRY
NUMEROUS MESSAGES---
example thumbs up ( victory),
kicking an object (angry);
wringing the hands or tapping a
foot indicates anxiety
Closed body positions, such as
crossed legs or arms folded across
the chest, indicate that the
interaction might threaten the
listener who is defensive or not
accepting.
FACIAL EXPRESSIONS
FACE – most expressive part of
the body
nurse need to learn to control
their own facial expressions
SOUNDS
CRYING
MOANING
GASPING
SIGHING
> can be interpreted in numerous
ways
SILENCE
May indicate complete
understanding of each other or
might mean that they are angry
with each other.