Warmth Fun Excitement Security Social Approval Self-Respect
Warmth Fun Excitement Security Social Approval Self-Respect
Warmth Fun Excitement Security Social Approval Self-Respect
Warmth
Fun
Excitement
Security
Social Approval
Self-respect
Resonance Dimensions
Behavioral loyalty
o Frequency and amount of repeat purchases
Attitudinal attachment
o Love brand (favorite possessions; “a little pleasure”)
o Proud of brand
Sense of community
o Kinship
o Affiliation
Active engagement
o Seek information
o Join club
o Visit website, chat rooms
Differentiation
Has your brand attracted consumers attention more than your competitors?
how often consumers have come across your brand, if they recognize your
brand, and how different it is from your competitors.
As a brand matures, Brand Asset Valuator model states that Differentiation
often declines.
A low level of Differentiation is a clear warning that a brand is fading.
Relevance
Esteem
Knowledge
Knowledge measures the extent of the customer’s awareness of the brand and
understanding of its identity.
Shows the familiarity that consumers share with the brand.
Brand Knowledge is the result and represents the successful finale of building a
brand.
Knowledge is a result of strong idea generation.
BAV Dynamics
• This can attract customers, get them to explore the brand, and find out if it is relevant to
them.
• Can lead to problems, if they believe they know negative things about your brand.
• Consumers who think they don’t need to learn anything else about your brand have already
judged it
Part A
• Peeling away a few more layers — for example: price, availability and distribution.