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Jeff: Well, this is Jeff Dedrick with “Hidden Sales Project.com” and it's
my pleasure to have Mike Filsaime on the line right now. And are
we going to also be able to have Tom on the line or is he off doing
other stuff?
Mike: No. Tom should be available for comments. I'll let him answer
that. But he is available as we speak to chime in and offer
additional content for us.
Tom: Right. I’m just here in the background. I'll be here if needed.
Jeff: Alright. Great. Well, this is going to be a great call because of the
reason that I got these guys on the line, and one thing that we’re
going to have to watch is we’re pretty good friends and typically
our conversations aren’t the cleanest. So we’re really going to have
to concentrate ourselves.
Jeff: The reason I got these guys on the line is because I witnessed
something earlier this year. I was a member at one of their events
and I was able to watch everything kind of unfold.
And within the span of, oh, I don’t know what it was, five months
later they rolled out one of the most successful launches of this
year with the 7 Figure Code. It was a product that I believe was it
July 7th that you launched at around midnight? We were talking
about that. Is that it, Mike?
Mike: It was at exactly, on July 6th you could say, at 11:59 and 59
seconds p.m. So as soon as the clock struck midnight on July 7th
we started that promotion.
Jeff: Well, yes, and it was, like I said. It was one of the more successful
promotions of the year. And the main thing that Mike’s going to be
talking about, or Mike and Tom is they're going to be talking about
not only the hidden sales that they used from that original product
earlier in the year, but I also want to get into the psychology.
Hey, Mike? Why don’t we start off with, “When did you guys first
come up with this product idea? How far in advance from the
launch were you guys first talking about this?”
Mike: Okay, well, you know we’ll probably talk about it later in there,
what the strategy is. But what we like to do is this. There is a
proven strategy. J. Abraham’s been doing it. Dan Kennedy is
doing it. Gary Halbert’s done it.
And what the strategy is, is after you’ve built a brand or if you can
associate yourself with people that have built a brand, what you do
is you create a seminar. Now what's important to understand is it's
not really as important how many people show up at the seminar,
rather what's important is who attends the seminar and what the
price of the seminar is.
And finally that you provide in your heart and in your attendees’
admission, when they admit it to you, that they would have paid
three times the price for the information. So we have to understand
that we must know that the information that we provide has to be
the key.
In our case we made The 7 Figure Code a $5,000 event. And the
other thing I said is, “It's important who attended there.” So there’s
nothing wrong with inviting a John Reese or a Jeff Dedrick or any
other expert in the industry to be on hand as a VIP guest to help the
people mingle and network and everything like that. Because then
they also provide you testimonials and the footage that you can put
on the sales page.
And now what you have later is a product that you could position
as, “I'm going to give you everything that was in the $5,000
workshop in a recorded version for only $497, $997, or whatever
the price is you're asking.” So the important thing to do is to
remember to first do the workshop for high value at a larger price,
then in contrast the DVD home study course will look as if, “This
is an incredible deal.”
If you notice that exact thing is going on right now with Evan
Pagan with www.GetAltitude.com, right? He did a seminar for
$10,000, got industry experts there as well like Joe Polish. Then he
shows a room full of maybe 70 to 100 people whatever it was, on
the sales page.
And then he can show that as, “These people paid $10,000 and I'm
going to give you this same exact information recorded every
single session from start to finish for only $1,497.” So it's just a
great strategy.
To answer your question when you say, “When did Tom and I first
get this,” we understood the strategy first. It wasn’t just, “Hey, let's
just do a seminar. And what are we going to do the seminar on?
Hey, now we’ve got content. We should sell it.” We necessarily
didn’t have the name The 7 Figure Code, but we knew we were
going to follow this model. We didn’t know exactly when we
would launch. All those things just came later.
So what happened was Tom and I were talking right around about
a month before we released The Death Of Internet Marketing back
in I think October of 2006. And we said, “We want to do a seminar
but we want to do something different that’s never been done
before.”
So it's great for you to say, “I'd be happy if I only had $3,000 a
month. You can design something that says, “Let me provide that
value to the world. We’re going to make $3,000 a month. If you
are providing value, you will make more.
And so we wanted people to understand that you don’t have to
think that you're going to have a seven-figure business, you may
never have a seven-figure business. But it's important to know the
foundations of a seven-figure business because that will help you
in a $3,000 a month, a $5,000 a month and a $10,000 a month
business.
Jeff: So you launched that product and was it the $497 price point to
start with?
Mike: The introductory price was $497 plus shipping and handling.
Jeff: Okay. Now you also had an upsell on that. Did you want to explain
that to the people?
http://www.Seven-Figure-Secrets.com
Mike: Well, you know content is the most important thing that you can
do. Like right now, Jeff, you are recording this. Correct?
Jeff: Correct.
Mike: Okay. It would just be foolish to have this type of information and
not record it. So what we want you to know is that anytime you do
anything, record it or put it into other forms of information. Like
for instance, Tom and I can let you know that we’re actually
working on a project called The 7 Figure Secrets.
What we’re doing is we’re taking all the information from The 7
Figure Code and we’ve mind mapped it and we’re having all the
transcripts rewritten into a logical book, actually written. And then
we’re going to take parts of the Power Point slides and bleed them
in between with the mind maps and all that type of stuff and we’re
going to create a front end for our back end product.
Mike: Yeah. So the key is that any opportunity you find to create content,
take it. Because you can never have too much good bonus material
to use somewhere else.
So we were at the event and Tom came up with the idea, “Hey,
why don’t we hire Dan?” Dan Dennis, was that his name? “Why
don’t we hire Dan to come in and just set up?” We got a separate
room as a studio and he put the umbrella lights and the track
lighting and a camera up.
We had Sky Mangram who used to work with us and Tom did a
couple of interviews. And what we did is we took other
millionaires that were in the room whether they paid or they were
VIPs and we brought them back.
I think there were 15 people that went for about a half hour and we
picked their brains and asked them specific questions about their
seven-figure business. And all of those had like these bullets that
you didn’t even find in the room.
And we closed at 19%. So almost one out of every five people that
purchased The 7 Figure Code purchased our upsell which is, in our
opinion, and you talk about Hidden Sales Project, a mandatory part
of your process when you're selling something is you should have
an upsell.
Jeff: That’s a great technique. You would have lost a lot of money or
left a lot of money on the table when you're talking about 20%.
That really paid an additional 60% of the money.
Mike: Yeah. Well we did 2,534 units in those 7 days. So that’s about 500
units. So that brought in roughly about $150,000. Is that right, 500
times 300 is about $150,000?
Mike: Five hundred times 1,000, yes, $150,000. Yeah. So that did very,
very well for us.
Jeff: Well, can we get into then how you got all the affiliates that you
had pushing your product? Could you walk through that process?
First, how do you create the buzz for it, some of that you got in the
contests, how you pitted people against each other.
I don’t know what percent of your sales came from affiliates, but I
know they were going crazy at the end of that contest. So maybe
walk the people through some of the techniques you used to really
create this frenzy among affiliates.
Mike: Sure. I'm going to touch upon that. I see Tom getting ready to say
something so I'm going to let him start on that and then I'll get in
and give some additional feedback on that.
Tom: To briefly answer it in the best manner, I feel it goes back to what
Mike said, over deliver in the event. I think that the reason we
were able to have such a frenzy of affiliates is because we were
able to get as many VIPs at the event as possible. Had they not
come to the event and witnessed it firsthand, they wouldn’t have
known or believed the value of the information that was being
shared.
The lists were like, “What the heck was this? How come I didn’t
hear about it? Or maybe I did but I didn’t want to invest $5,000 in
it. I couldn’t invest $5,000 but I hear there's a package coming
soon.”
And the anticipation builds up to leading into the next logical step
which is contacting those VIPs and saying, “Hey, we’re getting
ready to launch it. It’s going to be called The 7 Figure Code. Here's
the JV sign-up page,” and getting them excited. And then once
they began promoting it, everybody else jumped on board as well.
And Mike touched upon the power of the awesome prizes that we
had for the JV partners as well. We really knew that it was going to
be a successful launch. We didn’t really know it would get as
many units moved in that short period of time as it did, but we
knew it would be successful.
So with the value that was at the event and was captured in the
video in I-format, then the production that we were able to put
together with an awesome in house person, Mike Merz, we just
knew that the product was rock solid.
I think you might have to do that once or twice and I think the
second blog post is a video that shows Tom and I pulling up and
having some fun with our affiliates saying, “The first place winner
is going to win my brand new Corvette VO6 and the second place
winner is going to win Tom’s Accura and then we said, “Not.”
[Laughter]
And then we said, “Come on inside. We’re going to show you the
prizes.” The other thing that Tom touched upon, one principle in
that is the law of reciprocity. It’s that if you invite these VIP
members, it's all like part of a master plan, if you invite these
master JV partners to the event, or you get the product in their
hands, or both, then the law of reciprocity comes in.
They're like, “Wow, they let me come to this $5,000 event. They
let me learn from them for free. I really like the information. I'm
going to turn around and help them promote the product.
So if it's not an event, the advice would be to make sure that you
get your product in the hands of your JV partners and your
affiliates ahead of time so that they can actually learn from it and
profit from it and have heartfelt testimonials about their results and
the quality of the production and everything like that.
But, how did we build the buzz? That’s how we got our JV
partners. But a couple of other things that are important, Jeff. And
Jeff Walker and I disagree on this. But we both agree on each
other’s points.
Within one day we got an e-mail from Mark Joiner stating, “Oh, I
was going to use that date. I guess I'll move.” We got an e-mail
from Joel Comm and we got an e-mail from somebody else that, “I
was going to launch on that date.” Who was that? John Reese,
that’s right, yeah originally for www.Income.com but that got
pushed off the blog in a rush so that was never an issue, luckily.
[Laughter]
But the bottom line is that there are other people that are thinking
like you. So you don’t want to announce three weeks before that
you're launching because then everybody else has been planning
the same type of thing.
Because I just spoke with Jeff Dedrick and he’s rallying a lot of
affiliates and he’s working with Harris Fellman and they're
launching on September 4th. “Oh, alright. Thanks for letting me
know. I'll move to the eleventh.”
And if your affiliates are ready for you on July 7th and you're not
ready and you’ve got to move them to July 14th they may say,
“Dude, man I locked that out for you, but I've already committed
to so and so for the 14th. So I'm not going to be able to help.” So
my point then is stick to your date. Stick to your date.
Many times people don’t, but my thing is to stick to your launch
date come hell or high water.
Tom: And it wasn’t easy for us to do that. Mike was traveling like crazy.
I was traveling like crazy.
And even one of the top figures we just mentioned, John Reese
was on the phone like, “Dude? There's no way you can get all this
stuff done in that amount of time. You need to push back the date.
The dates good, but you need to push it.”
Mike: Yeah, I mean we launched the site and I was still writing the
bullets for the DVDs and the site launched and DVDs nine, ten, 11
and 12 said, “Insert bullets here. Insert bullets here.” And we had
so much traffic to the site that while I was still working on it, when
I was done five minutes later, I couldn’t get a connection to the site
for three hours.
“In fact, I have personally hand picked and hand selected what I
feel to be the top Internet marketers out there. So you can rest
assured if you hear from someone, they are somebody that I
believe in as a top Internet marketer in this industry. So look out
for them. They’ve already signed up for the program. They’re
going to be telling you about it. Blah, blah, blah, blah.”
The truth was, I hadn’t told anybody and then I hit the Submit
button. Two minutes later we’re getting IMs and phone calls.
“Dude, you forgot to tell me. Am I not invited? I thought I was a
friend.”
“Yeah.” “He doesn’t even like her. And he invited Tom and he
invited Joe and Susie?” “Yeah, they're all invited.” “And he didn’t
invite me?” And then you say to them, “Yeah, but you wouldn’t
even want to go.” “Yeah, but now I want to go because I wasn’t
invited.”
So it becomes that type of thing that people want what they can't
have. And when they think that everybody else was invited and
they weren’t invited, they reached out to us and said, “Hey, how do
I get a link?”
And we’re like, “Oh, here you go. Sorry about that. You know we
were going to be contacting people as well in the next 24 hours.
We didn’t want to hurt anybody’s feeling or anything.”
Mike: Yeah, getting out to the events is really, really the key thing. You
take a look at what Jermaine Griggs said recently with his launch.
He didn’t go to events very often, but three months before his
launch, he went to every single event that was out there.
And next thing you know, I'm hearing everybody talking about
Jermaine Griggs, I'm seeing everybody with videos and pictures of
Jermaine Griggs and look at this. He knows Russell Brunson.
Because the truth is, friends will do anything for you. If you create
a good product, they’ll be there to help you. Because I think, Jeff,
you know the last thing you need right now is another product to
promote, right?
http://www.Seven-Figure-Secrets.com
Mike: Right. You know, it's not like you wake up everyday and say,
“What can I e-mail my list today?” In fact it's always, “I don’t
know. I mean I've committed to Alex Mandossian already and I'm
still trying to work on my own products.
Tom: Yeah, you definitely get to a point where you'll look at your
calendar and as you mentioned about blocking off stuff, I've got a
big calendar on my wall. I'll write somebody in. First obviously we
want to check out the product and look at it, make sure it's good.
But you originally write that person in. Then all of a sudden later
you might have two, three, four more people contact you on that
same date. And unfortunately you can't say yes to everyone. You
tend to usually go with the people you’ve met, the people that you
know.
Everyone always says you’ve got to be in the inner circle. Well, it's
not so much there. There might be some truth to that, but it
ultimately comes down to that you want to help out the people that
have maybe helped you in the past or people you’ve met at
seminars or people you’ve met somehow online and it's just kind
of a natural thing.
So yeah, when you guys pull off that reciprocity for your seminar,
giving those JV partners, those VIP partners, getting them in for
free or at a reduced price, I'll have to say that it had to have been
the most powerful group of marketers I've ever seen at a seminar
ever. I don’t know how you guys feel.
Mike: Yeah, we were blown away by the attendees. And Marlon Sanders
would have been the cherry on top, but his plane like lost an engine
halfway there and the oxygen masks came down. And they had to
turn around and go back to the airport. He got so scared he went
home. That was the only one that was missing.
[Laughter]
And for the attendees, when the attendees see these people and
they see like Armando Montelongo from A & E’s Flip This House
sitting there with a straight face, a pen in his hand, and writing
down notes and taking notes, and then later going out and applying
these techniques in his business, it blew us away. I mean it just
totally blew us away that we reached out and had all these people
in there.
And then you take a look at like Jeff Walker was there and there
were a couple of other people like Frank Garon. And the reason
I'm typically bringing up these names is because they said that
people wanted to talk to them and they were like, “No, I've got to
get back in the room because I want to learn this stuff.
Like Frank Garon said he hasn’t been to a seminar in the last three
years where he's in the room for every speaker taking notes and
saying, “I'm going to go apply this because this will work. This
will work. This will work.”
Jeff: Now you touched on this earlier. Could you expand on your future
plans? You touched on how you were going to take some of the
content out, create a front end product, and then the back end I
assume is going to be the full price DVD set. Would you kind of
want to get into the details on that a little more?
And you know we teach that front end products lead to back end
offers. And I think what everybody tried to do is they would look
at their marketing funnel, right? And then they would say, “Okay.”
So if you take a look at like what Frank Kern just did, he just did
this seminar or this coaching program called Mass Control. So
what he does is it's almost like getting paid to create your content.
He could have done the videos live, I mean by himself, but what he
does is he does it in a training format.
And then people pay a higher price and then what he gets to do
from there…I see you chuckling, Tom. If you're talking to Jeff
you're both in trouble. I'm telling you right now.
[Laughter]
Mike: What Frank does is he takes this information and now that he has
people that maybe pay, I don’t know what it was, maybe $5,000 or
$10,000, whatever it is, to get into his coaching program, he then
uses that to create the product. He then goes and he’ll sell that
product for let's say $497 or $997 instead of $5,000 and it's the
recordings.
And then he can later go and create a Mass Control e-book where
he can take a summary of everything and sell it for $47 on
ClickBank. Then when they buy it he can say, “Hey, I have a home
study course that sells for $1,597. In fact, you may remember last
year we sold 1,000 units in 36 hours.
“Well, since you’ve just purchased my e-book for $47 and you’ve
shown an interest in Mass Control, what I'm going to do is I'm
going to give you a five times discount on that $47 you just paid.
I'm going to give you up to $500 off my home study course,
normally $1,497. You can buy it now for $997 at this one time
offer special since you’ve shown interest in the Mass Control
psychology.”
So what ends up happening is we recommend creating the bigger
product first and then finding something that you could break
down out of it to create your front end product. So what we're
doing with the 7 Figure Code is we have the home study course
which is a DVD home study course with printed transcripts and the
Power Point slides of every presenter.
Then we hire somebody to take all the transcripts and then read
them and say, “Okay, how would this look if it was a book?” and
write it in chapters then and then put it in more of a sequential
order and now we have The 7 Figure Secrets with these mind maps
and we also have the Power Point slides that can be popped in
there as well, usually with some good flowcharts and things like
that.
And now we’re going to take that and what we’ll probably do is
raise the price of the 7 Figure Code because right now we’re
selling about ten a month, maybe a little more, maybe about twelve
to fifteen a month. But what we do now is we raise the price to
$1,497 and that is a contrast point.
And now that we create the front end we say, “Hey, you can get
this $1,497 course,” and create a charter price or whatever we want
to call it of $797 or $697 or $897 or $997, whatever the case is.
You don’t want people thinking, “If you don’t buy it now you can
never get it again.” What you want people to think is that if you
don’t buy it now you'll pay more later. That’s a very important
thing in a one-time-offer.
Jeff: You did something similar like that with your Butterfly Marketing
script where you would raise the price up about $1,500. Then you
did the ClickBank. Was it a $97 offer?
Let's just take the principles themselves and take what we sent
people in a spiral-bound binder in the mail with the software and
convert the Butterfly Marketing manuscript hardcover into an e-
book and just sell the principles and show case studies of people
that read the manuscript but didn’t use the software and had great
results in their business and use those case studies as, “Hey, you
don’t necessarily have to have the software for Butterfly
Marketing. Here are some great principles.”
But then after they bought it we said, “Hey, as you know if you get
so excited about this after you read this, I believe that you're going
to want to go out and buy Butterfly Marketing for $1,497 when
you realize how powerful this is. But instead of that, what we’re
going to do is I'm going to give it to you for the price that it
originally went out on the market for, for only $997.
But since you just paid for the manuscript, I'm going to also take
that hundred dollars off and I'm going to give it to you for the
lowest price it has ever been offered on the Internet for $897. But
this is a one-time-offer.”
So that was our downsell and one out of every five people that
purchased the manuscript purchased one of those offers. So for
every $97 sale that was made, we averaged almost $700 total profit
minus the $50 it costs to ship. So we averaged about $675 on every
sale that was made for $97.
Tom: Which is important to go into the math, like Mike said, because we
gave away 70% of the initial $97. So we gave away most of that up
front $97 initial investment, but $130 on average was the per profit
of each of those $97 sales. So it worked out very advantageously.
Jeff: Plus you guys had the full affiliate contest for the book if I
remember right. It was a seven day contest and I think you sold
something like 6,000 of those things on ClickBank. Are those
numbers correct?
Mike: I don’t remember. I don’t know if it was 6,000. It could have been
4,500. It may have gone over 5,000. It’s on my blog way back
there in the month of August at www.MikeFilsaime.com.
But I do know this. I know that we grossed, our own business kept
the profits, for about $325,000 after 24 hours. Selling a $97 e-book
where you're giving away 70% commission, we made ourselves a
total of $325,000 all profit, all in the bank, and that’s after
affiliates got paid.
Jeff: And if you did not have that back end at all, what would your
profits have been?
Mike: Oh, let's see. We made $135 on the back end so I think it was like
$22 on the front end. Let's see. It would have been $325. We
would have made about $54,000.
Mike: Eleven and nine, 11% went for the $897 offer and 9% went for the
downsell. And obviously less people are going to get to see the
downsell because already there are one in ten purchasing the
upsell, the one-time-offer and never see the downsell.
So it's not that the downsell is actually selling worse than the
upsell. It's that some of them don’t seem to be leading them to. But
let's put it this way. A hundred people come to the site. A hundred
people actually buy the product at ClickBank for $97.
Jeff: Yeah, those numbers are totally unbelievable. When I first heard
that I was just shocked.
Mike: Yeah. That’s a 20% conversion and for an average ticket of about
$700.
Jeff: And I think part of it is that because the customer already has their
wallet out and they have just purchased, they are more inclined to
turn around and buy again. I know a lot of people I have talked to
or that have e-mailed, they seem like they’re hesitant.
They want to make the sale but then they're like, “Well, I don’t
want to hit them with an offer again too soon.” Obviously the
philosophy is you give them an offer right away that’s targeted and
they're more than likely going to purchase it.
Mike: Jeff, I was in the car business for fourteen years. And I'm not
trying to say this like, “I was in the car business for 14 years and
let me explain to you…”
I'm trying to tell you like what I witnessed and what I witnessed
was a guy that was very, very difficult to deal with and you would
be talking to him and you’d be like, “ So, if we could save you that
extra $50 dollars could we put the deal together for you today?”
And you’d be telling your boss, “Hey, this guy is just not
budging.” Then he’d be looking at his watch going, “You know
what? I don’t even have time for this anymore.” It's like the guy is
tough.
And you know what happens? When you finally put the deal
together it was like, “Whew!” He would sit back in his chair. He
would pick up his three year old. He put her on his knee.
He’d grab her by the hand and look her in the face and say,
“Daddy just bought you a car. That’s right. Yep. We’re going to
put the seat in there.” And it's like, “Hey, is there a McDonald’s
around here?”
And then all of a sudden you see the guy like Austin Powers when
he just got out of the cryogenics. He's just like walking around
like, “Where’s the waiting room?” and the guy was the nicest guy
in the world.
Then after that he starts saying, “You see that Forerunner over
there? What are those things on the bottom?” “Those are chrome
side steps.” “Could you put those on for me?” He doesn’t even ask
you the price.
“And you know what? I also want to put one of those TVs in the
back.” All of a sudden the guy has separated the pain of the
negotiation process and he’s now in a buying mode.
And Jeff, have you ever been there? Where you're like in Best Buy
and all of a sudden maybe you go in just to do something and all of
a sudden you just get in this mode where you're like, “Let's go get
that TV.” And, “You know what? Let's look at a home theatre.”
The next thing you know you go to the sales person and you're like
pushing out this huge cart out to your car. Right? Because you
bought the home theatre and you're setting it up and you feel good
about it. You feel good about it and I don’t think anybody says it
better than Jeffrey Gitomer.
And what that means is that people love to buy. They hate to be
sold. There is nothing wrong with putting offers in front of your
customers. We all get a very, very good feeling out of buying.
I mean for goodness sakes, yesterday, Tom, myself, and Mike went
to the Apple store. I bought this Apple Desktop with three
computers. They fell in love with it. They go back.
So the point is that when you make a sale to your customer, the
sales letter was the hard part. The internal conflict was the hard
part. Clicking that Order button was the hard part.
All the joy begins when that sales page says, “Press continue to be
redirected back to the merchant.” Because then they're like, “Yes!”
and then you provide them something else, and you're like, “Yeah,
let me just make this experience better. I want it all.
They want to make more purchases. I think that anybody that says,
“I feel kind of funny making another sale after they just made one.
They may feel that that should have been included.” No.
If that was the case then Toyota would include extended warranties
in every one of their cars. They give you a three year warranty. If
you want more, then there's an option to go seven years and many
people do.
Some people say, “No. I'm only leasing it for two years. I don’t
need it.” Some people say, “I keep my cars for ten years. Too bad
they don’t have a ten year warranty because I'd buy it. I'll have to
go for the seven.”
So never, ever should anybody listening ever feel bad about giving
people additional options. The thing to remember is you're just
giving them a choice. They can say no. They can say yes. They’ll
never get upset as long as they're given a choice.
Jeff: Yeah, I totally agree with you. With my fitness clubs, some of my
workers would feel hesitant after someone purchased a new
membership, a two year, whipping out some good money. They
would feel bad about trying to then sell them personal training.
And we had to figure out why they did not want to do this. Well,
when we turned around and said, “Well, the personal trainer is
going to teach them exactly what they need to do. They're going to
get them on the road to fitness because just buying a gym
membership doesn’t mean much if they don’t know what they're
doing.
But yeah, just like you said, Mike, people that are in that mode to
buy, if you're giving them something of value, then go ahead and
offer them that.
Mike: And you know what? Those buyers make happier customers. I
would guarantee the person that has the personal coaching is
happier than the person that just got the gym membership because
you know the gym. It's the industry.
Tom: And you mentioned the keywords there of value and belief. If
you're providing something of value and you believe in yourself,
you believe in your product, you believe in your company, that
boosts your initiative in not feeling like you're doing a disservice.
You're feeling you're doing your customers a disservice if you
don’t share with them the upsell options.
Because that’s specifically what Mike and you just pointed out,
from someone who just buys the gym membership and they swipe
the card, they work out once and then they may go three, four, five,
months without even attending, they're not feeling so good. But the
person who had accountability with the upsell, that personal trainer
holding them accountable is getting the better results.
Jeff: Right. And plus, with those happy customers, they were the ones
that tended to refer other members to us. Because they were
coming in all the time, we had an option to continue to sell them
stuff be it tennis lessons, or be it whatever, different parts of our
club. I mean we had everything just like a Web site.
Hey, let's go back to the 7 Figure. I know you guys are busy and
our call is wrapping up here. I always like to talk about mistakes
because oftentimes you can learn, people can learn from other
people’s mistakes.
Looking at your total launch from the actual seminar itself, all the
way through the launch of the take home study course, what were
some of the mistakes that you guys did or what are some of the
things that you think you should have done or improved on?
[Laughter]
Tom: Four.
[Laughter]
Mike: Okay, let me rattle off in no particular order. I'm going to tell you
some of the things that come to mind. We did a lot of things right.
We did a couple of things wrong.
People can't do that with their credit card. So the only way that
somebody can cancel their subscription is by going to the help
desk and saying, “This isn’t working,” or, “I didn’t get this,” or,
“I'm not sure,” or whatever the case is. But you're too much behind
the eight ball.
“Oh, well I just wanted to make sure that you didn’t charge me
again until I was sure that you shipped it.” So that’s one of the
things.
The other mistake that we made was not getting a price of the
course before we decided to come up with a price that we were
going to sell it for. It happened very, very quickly. We were going
to sell it just as a DVD course. That’s the way it was going to be.
With nine days to go we get on the phone with John Reese and he
says, “You know I think your course is going to rock and I think
it's definitely, definitely worth $497. But can you do anything
else?” And we were like, “What?”
“How about this?” And he comes up with this grand plan. If you
do that, that will be great and that was like creating mind maps and
all that type of stuff and we were like John, we just can't. “It might
be worth it. Push the launch off.” We don’t have the time.” He
says, “How about transcribing everything?” I was like, “You
know, that we can do.”
So you take $490. Well we’ve got shipping and handling so let's
say we’ve got $524 minus 3% is $508. That’s what we got after the
fees. Then we paid our affiliates $225. That left $283. And then it
cost us $165 to ship. We only made $118 per course because 90%
of our sales were made by our affiliates.
And now you take into consideration the guy that cancelled his
payment but he got the course and our first payment was only $147
and it cost me $165 to send it to him. And we collected $147 on
payment one and then I paid an affiliate $75. So now we’re in the
hole. So that means I have to sell three products to make $118
three times just to break even on that one sale.
Mike: Oh, yeah. Let me tell you something. The 7 Figure Code was all
about branding. At the end of the day at one point $5,000,000 in
sales, we probably netted, thank goodness for the upsells, because
that’s where a lot of our profit came in. We probably netted about
$425,000 out of the entire campaign where we were hoping for
somewhere around $700,000 to $800,000. But it's a learning
experience.
Mike: Yeah, and we kept blaming the fulfillment company because they
were like, “Are you kidding?” We were like, “We understand.
Don’t worry about the cost right now,” and they were like, “We
have no idea what this is going to cost you. We’ve got to get off
the phone now, Mike, if you want this thing ready.”
So like we made it difficult for them and then finally when they
came back with the price…
Mike: Yeah. That price is too low. The correct price is what it is now,
$797 and we should have launched with the 7’s at $777 and we
probably would have sold maybe 2,200 units instead of 2,500.
The difference is our profit percentage doesn’t go up. It's all profit.
Anytime we would have increased the price from there, it would
have been all profit at that point. It's not that our expenses would
have continued to go up. If we raise the price to $2,000, our
expenses don’t go up. It's a fixed expense and we left our fixed
expenses too close to our selling price.
Tom: On the contrary, that took $200,000 right out of our pocket with
that additional choice. But it was a choice and we contemplated it
in the initial launch, we really wanted to give back to the
marketplace. And we could have come out with a price point of
$1,497 or $997, but we really wanted to establish a brand of value
so that we could get a mass amount of purchasers.
So anytime we put a product out, they would know that we put out
quality products. So that was the real purpose and we also had a
back end strategy that we put in place which probably could be the
next mistake. I mean we thought it out as far as the back end.
Mike: This is one of the reasons that I quit speaking, Jeff, between you
and me is because it's hard to run a business. What looks good on
the outside, we know ourselves that we couldn’t properly set up
back end strategies. We had an upsell. An upsell is a little bit
different than a back end strategy where our leads maybe go to a
call center.
We could have done that, but we didn’t like what the call center
had to offer. But given more time we could have done a lot of this
stuff ourselves. The important thing to remember is this. And this
is a great expression. I love this expression.
Tom: With the video streaming, that’s not a big problem. When it
launched at midnight…
Mike: Right. So they get everything ready for me and then I'm the guy
that just goes in and dumps front page code in there ten minutes
before the site is loading working on the bullets for the videos that
when the site went live, like everybody’s laughing like, “My
goodness. You're talking about a 7 Figure Code. You're going to
teach us a 7 Figure Code and you can't even create a sales page
that can load on a Web site.
Tom: Yeah.
So nobody is perfect, and that’s kind of the cool thing from the 7
Figure Code is you don’t have to have it right. You just have to get
it going. You know we could have dragged it on and made sure
that all of the T’s were crossed and all the I’s were dotted, but it
would have taken two weeks, two months, who knows, two years
before it would have been perfect.
When it's all said and done, even more than headaches and
complications and people not loading the page for a couple of
hours, they still stuck with it because they knew at the end of the
road, when they finally were able to get there it would be worth the
wait. So all in all it worked out tremendously well. So we pat
ourselves on the back. We had fun. And we also said, “Man, next
time we’ve got to make sure we do this and do this and not do that
and not do that.”
Mike: Yeah, we had some fights with some of our friends. We were
hugging and kissing at the end, but we had very, very good friends
that called us. It was like, “Well, how about…” and those type of
things because our sales page wasn’t loading and stuff like that.
We were getting accused for different reasons why it wasn’t
loading and that wasn’t the problem. So it was all adrenaline
because we hadn’t slept for two days.
Tom: Three.
Mike: Really three days. I mean it. We did not sleep. It was like we were
looking at each other saying, “Do you realize we haven’t slept?”
Mike: And just getting ready to launch because we were in such a crunch.
Outside I think it was a big success and we love it. I mean if I
crash a server on my next product launch I will always look at that
as I did my job right on the pre-launch. So we’re pretty happy with
it.
Tom: And going back to the value and afterwards, post-launch type of
analysis, the best post launch analysis still to this day. Here we are
four months later, I just got another e-mail yesterday from a top
marketer who is onstage speaking who has finally gotten the
videos. He said, “Wow! Now I know why the buzz was so big
about this product. Because I'm launching it and I can't believe
you're sharing everything.”
Tom: He says, “Wow! This is awesome. No wonder the bars are so high
because I'm finally watching it and I can't believe it. This is going
to help me and I know it's helping thousands of people across the
world.”
Mike: Cool.
Tom: Then you get the people whose businesses have totally turned
around. And we have many testimonials on the page. If you go to
www.The7FigureCode.com you'll see real live testimonials from
people who have attended the event. And on the flight back home
they revamped their whole business plan and changed their life.
They were going on one path.
They totally changed, 180°, totally changed their business and are
living the life they want and getting the income to support the life
that they want. So that’s what it's all about when it's all said and
done. Because hype is something that if you have a trailer of a
movie that you're like, “Wow! I've got to see this movie! Did you
see the preview?”
You go to the movie and you're like, “The only good parts in that
movie were the trailers. Everything else sucked.” That’s hype
when it doesn’t live up to it. But if you have hype and you have
that buzz and then afterwards people say, “Wow!” the buzz doesn’t
give credit to what the value was provided.
Now you’ve lived up to the hype. Now you’ve done your duty.
You provided help to the marketplace. You can show your face in
public and people won't come after you.
Jeff: Hype, in and of itself, is not a bad thing. Hype is always looked
upon after delivery. And people will even say, “It was too hyped
up. It didn’t deliver on the hype,” because the hype is not a bad
thing, in and of itself.
Or it's like people will say, “Did it live up to the hype?” “Oh! It
was great!” Hype is not a bad thing. The hype is bad when you
hype something up and it just bombs.
Mike: I'll put a qualifier out there. We hope you're watching because
we’re on a 24 flight from somewhere.
Jeff: Alright. One last question from you guys. Did you feel that there
was a big mistake having both of you on the same foosball team
that got beaten in the first round of your seminar?
[Laughter]
Tom: First of all, that was hype. We know the definition of hype. The
people who need to play to five, because here's the deal, Mike can
easily be 5-0 and I get the next six points, or vice versa. You guys
got lucky on the first five.
Mike: The truth is, we hyped up that we were the biggest bad-asses in
foosball and we ganged up together and the very first game we
went out 5-0. In that instance, we didn’t live up to our own hype.
Jeff: I’ll think about a rematch. I didn’t get the luxury of meeting you,
but Jason James and I ended up winning the whole contest.
[Laughter]
Jeff: Well, guys. I want to thank you for coming on and spending the
time here and opening up a lot of good stuff. I even took a few
notes. Usually I don’t learn anything from Tom, but this time I
actually did.
[Laughter]
Tom: Well, we’re glad to be here. I’m going to try to somehow see if we
can get out there to the Mardi Gras Affiliate Weekend that you
have set up for us. One way or another we look forward to seeing
you again, Jeff. Thanks for having us today.
http://www.Seven-Figure-Secrets.com