Manual HP Envy 17

HP Envy Notebook 17 (model numbers 17-
s100 through 17-s199 and 17-s000 through

17-s099)
Maintenance and Service Guide
© Copyright 2016 HP Development Company,
L.P.
Product notice
Bluetooth is a trademark owned by its

proprietor and used by HP Inc. under license.
Intel and Core are U.S. registered trademarks of
Intel Corporation. Microsoft and Windows are
either registered trademarks or trademarks of
Microsoft Corportation in the United States
and/or other countries. SD Logo is a trademark
of its proprietor.
This guide describes features that are common

to most models. Some features may not be
available on your computer.
Not all features are available in all editions of

Windows 10. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take full
advantage of Windows 10 functionality. See
http://www.microsoft.com for details.
The information contained herein is subject to

change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
Third Edition: August 2016
Second Edition: August 2015
First Edition: June 2015
Document Part Number: 842269-002

HP Confidential
Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits defined by the International Standard for Safety of Information Technology
Equipment (IEC 60950).
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iv Safety warning notice

Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identification .................................................................................................................. 6

Right side ............................................................................................................................................................... 6
Display .................................................................................................................................................................... 7
Top .......................................................................................................................................................................... 8
TouchPad ............................................................................................................................................. 8
Lights ................................................................................................................................................... 9
Buttons and speakers ....................................................................................................................... 10
Keys ................................................................................................................................................... 11
Bottom ................................................................................................................................................................. 12
Labels ................................................................................................................................................................... 12
3 Illustrated parts catalog .............................................................................................................................. 14

Computer major components .............................................................................................................................. 14
Display assembly subcomponents ...................................................................................................................... 18
Miscellaneous parts ............................................................................................................................................. 19
4 Removal and replacement procedures preliminary requirements .................................................................... 20

Tools required ...................................................................................................................................................... 20
Service considerations ......................................................................................................................................... 20
Plastic parts ....................................................................................................................................... 20
Cables and connectors ...................................................................................................................... 20
Drive handling ................................................................................................................................... 21
Grounding guidelines ........................................................................................................................................... 21
Electrostatic discharge damage ........................................................................................................ 21
Packaging and transporting guidelines .......................................................................... 22
Workstation guidelines ................................................................................ 22
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 24

Component replacement procedures .................................................................................................................. 24
Battery ............................................................................................................................................... 24
Optical drive ....................................................................................................................................... 25
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6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 27
Component replacement procedures .................................................................................................................. 27
Bottom cover ..................................................................................................................................... 28
Hard drive .......................................................................................................................................... 31
WLAN module .................................................................................................................................... 33
RTC battery ........................................................................................................................................ 35
Memory module ................................................................................................................................ 36
Fan ..................................................................................................................................................... 37
Optical drive cable ............................................................................................................................. 39
System board .................................................................................................................................... 40
Heat sink ............................................................................................................................................ 43
USB/audio board ................................................................................................................................ 46
Speakers ............................................................................................................................................ 47
Power button board .......................................................................................................................... 48
Power connector cable ...................................................................................................................... 49
TouchPad ........................................................................................................................................... 50
Display assembly ............................................................................................................................... 51
7 Using Setup Utility (BIOS) ............................................................................................................................. 57

Starting Setup Utility (BIOS) ................................................................................................................................ 57
Updating Setup Utility (BIOS) .............................................................................................................................. 57
Determining the BIOS version ........................................................................................................... 57
Downloading a BIOS update .............................................................................................................. 58
8 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 59

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 59
9 Specifications .............................................................................................................................................. 61
Computer specifications ...................................................................................................................................... 61
10 Backing up, restoring, and recovering ......................................................................................................... 63

Creating recovery media and backups ................................................................................................................ 63
Creating HP Recovery media (select products only) ......................................................................... 63
Using Windows tools ........................................................................................................................................... 64
Restore and recovery ........................................................................................................................................... 65
Recovering using HP Recovery Manager ........................................................................................... 65
What you need to know before you get started ............................................................. 65
Using the HP Recovery partition (select products only) ................................................. 66
Using HP Recovery media to recover .............................................................................. 66
Changing the computer boot order ................................................................................ 67
vi
Removing the HP Recovery partition (select products only) ......................................... 68
11 Power cord set requirements ...................................................................................................................... 69

Requirements for all countries ............................................................................................................................ 69
Requirements for specific countries and regions ................................................................................................ 69
12 Recycling .................................................................................................................................................. 71
Index ............................................................................................................................................................. 72
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1 Product description
Category Description HP Envy Notebook 17 HP Envy Notebook 17

(model numbers 17-s100 (model numbers 17-s000
through 17-s199) through 17-s099)
Product Name HP Envy Notebook 17 √

(model numbers 17-s100
through 17-s199)
HP Envy Notebook 17 √
(model numbers 17-s000
through 17-s099)
Processors ● Intel® Core™ i7-7500U √

2.70-GHz (SC turbo up to
3.50-GHz) processor
(2133-MHz front-side bus
(FSB), 4.0-MB L3 cache,
dual core, 15-W)
● Intel Core i7-6700HQ 2.60- √ √

GHz (SC turbo up to 3.50-
GHz) processor (1600-MHz
FSB, 6.0-MB L3 cache,
dual core, 45 W (cTDP
to 35 W)
● Intel Core i7-6500U 2.50-

dual core, 15 W)
● Intel Core i5-6200U 2.30-

quad core, 15 W)
Chipset Intel HM170 integrated √ √

soldered-on-circuit (SoC)
Graphics Internal Graphics: √
● Intel HD Graphics 620 on

computer models equipped
with an Intel Core
i7-7500U processor
● Intel HD Graphics 530 on √ √

with an Intel Core
i7-6700HQ processor
● Intel HD Graphics 520 on

with an Intel Core i7-6500U
or Intel Core
i5-6200U processor
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Graphics (continued) Switchable discrete graphics: √ √
NVIDIA N16S-GT (GeForce 940M)

with up to 4096-MB or 2048-MB
of dedicated video memory
(256MB×16 DDR3 900MHz × 4
PCs, 1-GHz bridge to 900 MHz)
Supports HD Decode, DX12,

and HDMI
Panel 17.3-in, full high-definition √ √

(FHD), AntiGlare (1920×1080),
white light-emitting diode
(WLED), SVA, flat (4.0-mm),
UWVA, eDP, 16:9 ultra wide
aspect ratio, TouchScreen,
MultiTouch-enabled
Supports LVDS (co-layout with

eDP1.3+PSR)
Non-touch screen with

flush glass
Supports LVDS (co-layout with

eDP1.3+PSR)
Memory module Two memory slots, non- √ √

accessible
Support for DDR3L-1600

Dual Channel
Support for up to 16-GB

maximum on-board
system memory
● 16384 MB (8192 MB × 2)
● 12288 MB (8192 MB
+ 4096 MB)
● 8192 MB (8192 MB × 1)
● 8192 MB (4096 MB × 2)
Hard drive Support for 6.35-cm (2.5-in) √ √

SATA hard drives in 9.5 mm (.37
in) and 7.0 mm (.28 in)
thicknesses
Accelerometer / HDD
protection support
Single hard drive

configurations:
● 2 TB, 5400-rpm, 9.5-mm
● 1 TB, 7400-rpm, 9.5-mm
● 1 TB, 5400-rpm, 9.5-mm
Hybrid hard drive

configurations: 1 TB, 5400-rpm,
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Hard drive (continued) 9.5-mm solid-state hard drive √ √

with 8-GB NAND
Optical drive Fixed, serial SATA, 9.5-mm √ √

tray load
DVD±RW Double-Layer
SuperMulti
Support for zero power

optical drive
Support for M-disc
External USB SATA, optical drive
Audio and video HP TrueVision HD: HD camera √ √

(fixed, no tilt with activity LED,
1280×720 by 30 frames
per second)
Dual array digital microphone

with appropriate beam-forming,
echo-cancellation, noise-
suppression software
Dual speakers
Enable HP Noise Cancellation
HD audio
Bang & Olufsen
Supports Voice Recognition
Sensors Accelerometer √ √
Gyroscope
Digital Compass
Ambient Light Sensor
Ethernet Integrated 10/100 network √ √

interface card (NIC)
Wireless Support for the following √

WLAN devices:
Intel Dual Band Wireless-AC

7265 802.11 ac 2×2 WiFi +
Bluetooth® 4.2 Combo Adapter
(non-vPro)
Intel Dual Band Wireless-AC √ √

3165 802.11 ac 1x1 WiFi +
Bluetooth 4.0 Combo Adapter
Integrated wireless options with

dual M.2/PCle antenna
Compatible with Miracast-

certified devices
Intel WiDi support
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External media cards HP Multi-Format Digital Media √ √

Card Reader
Support SD®/SDHC/SDXC
Push-Push Insertion/Removal
SIM slot (populated with WWAN;

tool-less user accessible)
Ports HDMI version 1.4 supporting up √ √

to 1920×1080 @ 60Hz
Hot Plug/unplug and auto detect

for correct output to wide-
aspect vs. standard aspect video
RJ-45 (Ethernet, includes link

and activity lights)
USB 3.0 (1 on left side, 1 on

right side)
USB 2.0 (1 on left side)
AC Smart Pin adapter plug
Headphone jack
Microphone jack
USB 2.0/3.0 Allocation:
● 3 for unit (2*3.0, 1*2.0)
● 1 for camera (2.0)
● 1 for WLAN (BT) (2.0)
● 1 for touch screen (2.0)
● RJ-45/Ethernet
● AC Smart Pin adapter plug
Keyboard/pointing Full-size standard three-coat √ √

devices paint island-style backlit
keyboard with numeric keypad
ClickPad with multi-touch

gestures, 2-finger scrolling, and
pinch-zoom enabled
Taps enabled by default
Supports modern
trackpad gestures
Stylus writing support
Battery requirements 4-cell, 41-WHr, 2.8-AHr, Li- √ √

ion battery
Power requirements 65-W, HP Smart, non-PFC, 4.5- √ √

mm
45-W, HP Smart, non-PFC, non-

slim
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Security Security Lock √ √
Operating system Preinstalled: Windows 10 and √ √

Windows 10 Home High End ML
Serviceability End-user replaceable parts: √ √
● AC adapter
● Battery
● Optical drive
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2 External component identification
Right side
Component Description
(1) Power light ● On: The computer is on.
● Blinking: The computer is in the Sleep state, a power-

saving state. The computer shuts off power to the display
and other unneeded components.
● Off: The computer is off or in Hibernation. Hibernation is a

power-saving state that uses the least amount of power.
(2) Hard drive light ● Blinking white: The hard drive is being accessed.
(3) Audio-out (headphone)/Audio-in (microphone) Connects optional powered stereo speakers, headphones,
combo jack earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
NOTE: When a device is connected to the jack, the computer

speakers are disabled.
NOTE: Be sure that the device cable has a 4–conductor

connector that supports both audio-out (headphone) and audio-
in (microphone).
(4) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(5) HDMI port Connects an optional video or audio device, such as a high-
definition television, any compatible digital or audio component,
or a high-speed High-Definition Multimedia Interface (HDMI)
device.
(6) Vent Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for
the internal fan to cycle on and off during routine operation.
(7) Security cable slot Attaches an optional security cable to the computer.
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NOTE: The security cable is designed to act as a deterrent, but

it may not prevent the computer from being mishandled or
stolen.
Display
(1) Internal display switch Turns off the display and initiates Sleep if the display is closed while
the power is on.
NOTE: The internal display switch is not visible from the outside of
the computer.
(2) Internal microphones (2) Records sound.
(3) Webcam light On: The webcam is in use.
(4) Webcam Records video and captures photographs. Some models allow you to
video conference and chat online using streaming video.
(5) WLAN antennas* (2) Sends and receives wireless signals to communicate with wireless
local area networks (WLANs).
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
Display 7
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Top
TouchPad
(1) TouchPad zone Reads your finger gestures to move the pointer or activate items
on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.

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Lights
(1) Power light ● On: The computer is on.
● Blinking: The computer is in the Sleep state, a power-

saving state. The computer shuts off power to the display
and other unneeded components.
● Off: The computer is off or in Hibernation. Hibernation is a

power-saving state that uses the least amount of power.
(2) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(3) Mute light ● Amber: Computer sound is off.
● Off: Computer sound is on.
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Buttons and speakers
(1) Power button ● When the computer is off, press the button to turn on
the computer.
● When the computer is on, press the button briefly to

initiate Sleep.
● When the computer is in the Sleep state, press the button

briefly to exit Sleep.
● When the computer is in Hibernation, press the button

briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button results

in the loss of unsaved information.
If the computer has stopped responding and shutdown

procedures are ineffective, press and hold the power button
down for at least 5 seconds to turn off the computer.
(2) Speakers (2) Produce sound.

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Keys
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in

combination with the esc key, action keys, or the spacebar.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions.
NOTE: On select models, the f5 action key turns the backlight

keyboard feature off or on.
(5) num lock key Alternates between the navigational and numeric functions on
the integrated numeric keypad.
(6) Integrated numeric keypad When num lock is on, the keypad can be used like an external
numeric keypad.
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Bottom
(1) Vents (4) Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
(2) Battery lock Locks the battery in the battery bay.
(3) Battery bay Holds the battery.
(4) Battery release latch Releases the battery.
Labels
The labels affixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of
the computer, inside the battery bay, under the service door, or on the back of the display.
● Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.

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Component
(1) Serial number
(2) Product number
(3) Warranty period
(4) Model number (select products only)
Component
(1) Model name (select products only)
(2) Product number
(3) Serial Number
(4) Warranty period
● Regulatory label(s)—Provide(s) regulatory information about the computer.

● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Labels 13
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3 Illustrated parts catalog
Computer major components

NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
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Item Component Spare part

number
(1) Display assembly
NOTE: The display assembly is spared only at the subcomponent level. For display assembly subcomponent spare part
information, see Display assembly subcomponents on page 18.
(2) Keyboard/top cover with backlight (includes backlight cable and keyboard cable)
For use in Canada 835867-DB1
For use in the United States 835867-001
Keyboard/top cover (includes keyboard cable)
(3) TouchPad (includes TouchPad front and rear brackets and TouchPad cable) 811552-001
(4) TouchPad rear bracket (included with TouchPad spare part kit)
(5) TouchPad front bracket (included with TouchPad spare part kit)
(6) Battery cable (included in the Cable Kit, spare part number 810928-001)
(7) Speakers (includes left and right speakers and cable) 809316-001
(8) System board (includes processor and replacement thermal material):
For use only on computer models with model numbers 17-s100 through 17-s199:
Equipped with an Intel Core i7-7500U 2.70-GHz (SC turbo up to 3.50-GHz) processor (2133-MHz FSB, 904360-601
4.0-MB L3 cache, dual core, 15 W), an NVIDIA N16S-GT (GeForce 940M) graphics subsystem with 4-GB of
dedicated video memory, and the Window 10 operating system
dedicated video memory, and a non-Window 10 operating system
For use on all computer models:
Computer major components 15

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number
Equipped with an Intel Core i7-6700HQ 2.60-GHz (SC turbo up to 3.50-GHz) processor (1600-MHz FSB, 835869-601
6.0-MB L3 cache, dual core, 45 W (cTDP to 35 W)), a graphics subsystem with UMA memory, and
the Window 10 operating system
Equipped with an Intel Core i7-6700HQ 2.60-GHz (SC turbo up to 3.50-GHz) processor (1600-MHz FSB, 835869-001
6.0-MB L3 cache, dual core, 45 W (cTDP to 35 W)), a graphics subsystem with UMA memory, and a non-
Window 10 operating system
4.0-MB L3 cache, dual core, 15 W), a graphics subsystem with UMA memory, and the Window 10
operating system
4.0-MB L3 cache, dual core, 15 W), a graphics subsystem with UMA memory, and a non-Window 10
operating system
3.0-MB L3 cache, quad core, 15 W), a graphics subsystem with UMA memory, and the Window 10
operating system
3.0-MB L3 cache, quad core, 15 W), a graphics subsystem with UMA memory, and a non-Window 10
operating system
(9) WLAN module:
Intel Dual Band Wireless-AC 7265 802.11 ac 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro) for 793840-005
use only on computer models with model numbers 17-s100 through 17-s199
Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + Bluetooth 4.0 Combo Adapter for use on all 806723-005
computer models
(10) Optical drive cable (included in the Cable Kit, spare part number 810928-001)
(11) USB/audio board (includes cable) 844489-001
USB/audio board cable (not illustrated) 844490-001
(12) Power button board (includes cable) 809310-001
(13) Memory modules (2; PC3L, 12800, 1600-MHz):
8 GB 693374-005
4 GB 691740-005
(14) Power connector cable 809295-001
(15) Heat sink (includes replacement thermal materials):
For use only on computer models equipped with graphic subsystems with dedicated video memory 806827-001
For use only on computer models equipped with a graphics subsystem with UMA memory and an 828817-001
Intel Core i7-6700HQ processor
For use only on computer models equipped with a graphics subsystem with UMA memory and an 806826-001
Intel Core i7-6500U or Intel Core i5-6200U processor
(16) Fan (includes cable) 806747-001
(17) RTC battery 811080-001
(18) Hard drive (does not include hard drive brackets or hard drive cable):

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number
1-TB, 7200-rpm, SATA, 9.5-mm 766644-005
2-TB, 5400-rpm, SATA, 9.5-mm 801808-005
1-TB, 5400-rpm, SATA, 9.5-mm 778192-005
1-TB, 5400-rpm, 8-GB hybrid, 9.5-mm 731999-005
(19) Hard drive brackets (2; included in the Hard Drive Hardware Kit, spare part number 809296-001)
(20) DVD±RW Double-Layer SuperMulti Drive 809304-001
(21) Battery (4-cell, 41 WHr, 2.8-AHr, Li-ion) 800049-005
(22) Bottom cover 843589-001
Bottom cover hinge caps (not illustrated; includes left and right caps) 809312-001
Rubber Kit (not illustrated, includes bottom cover screw covers) 809314-001
Computer major components 17

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Display assembly subcomponents
Item Component Spare part number
(1) Display panel assembly:
17.3-in, Antiglare, FHD+, TouchScreen 835868-001
17.3-in, Antiglare, FHD+, non-TouchScreen 846890-001
(2) Webcam/microphone module (includes double-sided adhesive) 810961-001
(3) Display panel cable (includes TouchScreen board cable and webcam/microphone module cable):
For use on computer models equipped with a TouchScreen display 809294-001
For use on computer models equipped with a non-TouchScreen display 847874-001
(4) Display hinges (2; includes left and right) 809299-001
(5) Antenna (include antenna cables and transceivers) 843588-001
(6) Display back cover 835865-001

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Miscellaneous parts
Component Spare part number
AC adapter:
65-W, HP Smart, non-PFC, 4.5-mm 710412-001
45-W, HP Smart, non-PFC, non-slim 741727-001
Power cord:
C5 receptacle, 1.0-m power cord for use only on computer models with model numbers 17-s100 through 213349-009
17-s199 in North America
3-pin, black, 1.0-m power cord for use only on computer models with model numbers 17-s000 through 755530-001
17-s099 in North America
Rubber Kit (includes front and rear feet) 809314-001
Screw Kit 843590-001
HDMI-to-VGA adapter 701943-001
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4 Removal and replacement procedures

preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
● Flat-bladed screwdriver
● Magnetic screwdriver
● Phillips P0 and P1 screwdrivers
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic parts. Apply pressure only at the points designated in
the maintenance instructions.
Cables and connectors

CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during
the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear
easily.
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Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to
the computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life
expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity affects the electrostatic voltage levels generated by
different activities.
CAUTION: A product can be degraded by as little as 700 V.
Grounding guidelines 21
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Typical electrostatic voltage levels
Relative humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl floor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:
● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
● Place items on a grounded surface before removing items from their containers.
● Always be properly grounded when touching a component or assembly.
● Store reusable ESD-sensitive parts from assemblies in protective packaging or non-conductive foam.
● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:

● Cover the workstation with approved static-shielding material.
● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
● Use conductive field service tools, such as cutters, screwdrivers, and vacuums.
● When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials.
● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.
● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
● Avoid contact with pins, leads, or circuitry.
● Turn off power and input signals before inserting or removing connectors or test equipment.
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Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.
● When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be effective, the conductive must be worn in contact with the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
● Antistatic tape
● Antistatic smocks, aprons, and sleeve protectors
● Conductive bins and other assembly or soldering aids
● Nonconductive foam
● Conductive tabletop workstations with ground cords of one megohm resistance
● Static-dissipative tables or floor mats with hard ties to the ground
● Field service kits
● Static awareness labels
● Material-handling packages
● Nonconductive plastic bags, tubes, or boxes
● Metal tote boxes
● Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and floor mats.
Material Use Voltage protection level
Antistatic plastics Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
Grounding guidelines 23
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5 Removal and replacement procedures for

Customer Self-Repair parts
CAUTION: The Customer Self-Repair program is not available in all locations. Installing a part not supported
by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer
Self-Repair is supported in your location.
Component replacement procedures

NOTE: Please read and follow the procedures described here to access and replace Customer Self-Repair
parts successfully.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer.
This chapter provides removal and replacement procedures for Customer Self-Repair parts.
There are many screws that must be removed, replaced, or loosened when servicing Customer Self- Repair
parts. Make special note of each screw size and location during removal and replacement.
Battery
Description Spare part number
4-cell, 41-WHr, 2.8-AHr, Li-ion battery 800049-005
Before disassembling the computer, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
Remove the battery:
1. Position the computer upside down on a flat surface.
2. Slide the battery lock latch (1), and then slide the battery release latch (2) to release the battery.
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3. Rotate the battery upward (3), and then remove the battery from the computer (4).
Reverse this procedure to install the battery.
Optical drive
Optical drive (DVD±RW Double-Layer SuperMulti) 809304-001
Before removing the optical drive, follow these steps:

4. Remove the battery (see Battery on page 24).
Remove the optical drive:
1. Remove the Phillips PM2.5×7.0 screw (1) that secures the optical drive to the computer.
Component replacement procedures 25

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2. Remove the optical drive (2) by sliding it out of the optical drive bay.
Reverse this procedure to install the optical drive.
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6 Removal and replacement procedures for

Authorized Service Provider parts
CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
Component replacement procedures

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer.
This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
There are as many as 58 screws that must be removed, replaced, or loosened when servicing Authorized
Service Provider only parts. Make special note of each screw size and location during removal and
replacement.

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Bottom cover
Bottom cover 843589-001
Bottom cover hinge caps (includes left and right caps) 809312-001
Rubber Kit (includes bottom cover screw covers) 809314-001
Keyboard/top cover with backlight (includes backlight cable and keyboard cable)
Keyboard/top cover (includes keyboard cable)
Before removing the bottom cover, follow these steps:

5. Remove the optical drive (see Optical drive on page 25).
Remove the bottom cover:
1. Position the computer upside down with the rear toward you.
2. Remove the four Phillips PM2.5×12.0 screws (1) that secure the hinge covers to the computer.
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3. Remove the hinge covers (2).
4. Remove the two screw covers (1).

5. Remove the two Phillips PM2.5×6.5 screws (2).
6. Remove the two Phillips PM2.0×2.0 broad head screws from the optical drive bay (3).

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7. Remove the seventeen Phillips PM screws that secure the top cover to the computer.
CAUTION: To avoid damaging the bottom cover, do not apply force to the bottom cover near
the optical drive bay.
8. Use a case utility tool to disengage the bottom cover from the computer. Work around the edges on all
sides of the computer.
Reverse this procedure to install the bottom cover.
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Hard drive
NOTE: The hard drive spare part kit does not include the hard drive brackets or the hard drive cable.
The hard drive brackets and the hard drive cable are included in the Hard Drive Hardware Kit, spare part
number 809296-001.
1-TB, 7200-rpm, SATA, 9.5-mm 766644-005
2-TB, 5400-rpm, SATA, 9.5-mm 801808-005
1-TB, 5400-rpm, SATA, 9.5-mm 778192-005
1-TB, 5400-rpm, 8-GB hybrid, 7.0-mm 731999-005
Before removing the hard drive, follow these steps:

6. Remove the bottom cover (see Bottom cover on page 28).
Remove the hard drive:
1. Release the zero insertion force (ZIF) connector (1) to which the hard drive cable is connected, and then
disconnect the hard drive cable from the system board.

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2. Remove the hard drive (2).
3. If it is necessary to disassemble the hard drive, detach the hard drive cable (1) from the hard drive.
4. Remove the brackets from each side of the hard drive (2).
Reverse this procedure to reassemble and install the hard drive.
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WLAN module
Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + Bluetooth 4.0 Combo Adapter for Windows 10 806723-005
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact support.
Before removing the WLAN module, follow these steps:

Remove the WLAN module:
1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The #1 WLAN antenna cable is connected to the WLAN module Main terminal. The #2 WLAN
antenna cable is connected to the WLAN module Aux terminal.
2. Remove the Phillips PM2.0×3.0 screw (2) that secures the WLAN module to the system board.
(The WLAN module tilts up.)

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3. Remove the WLAN module by pulling the module away from the slot at an angle (3).
NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective
sleeves must be installed on the antenna connectors, as shown in the following illustration.
Reverse this procedure to install the WLAN module.
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RTC battery
RTC battery 811080-001
Before removing the RTC battery, follow these steps:

Remove the RTC battery:
1. Position the system board upside down.
2. Use a thin, plastic tool to disengage the battery from the socket (1), and then remove the battery (2).
Reverse this procedure to install the RTC battery.

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Memory module
8-GB (PC3L, 12800, 1600-MHz) 693374-005
4-GB (PC3L, 12800, 1600-MHz) 691740-005
Before removing a memory module, follow these steps:

Remove a memory module:
1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.
(The memory module tilts up.)
2. Remove the memory module (2) by pulling it away from the slot at an angle.
Reverse this procedure to install a memory module.
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Fan
NOTE: The fan spare part kit includes replacement thermal materials.
Fan (includes cable) 806747-001
NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of
the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor
and is designed to turn on automatically when high temperature conditions exist. These conditions are
affected by high external temperatures, system power consumption, power management/battery
conservation configurations, battery fast charging, and software requirements. Exhaust air is displaced
through the ventilation grill located on the left side of the computer.
Before removing the fan/heat sink, follow these steps:

Remove the fan:
1. Disconnect the fan cable (1) from the system board.
2. Remove the two Phillips PM3.0×3.0 screws (2) that secure the fan to the computer.

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3. Remove the fan (3).
Reverse this procedure to install the fan.
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Optical drive cable

NOTE: The optical drive cable is included in the Cable Kit, spare part number 810928-001.
Before removing the optical drive cable, follow these steps:

Remove the optical drive cable:
1. Release the ZIF connector (1) to which the optical drive cable is connected, and then disconnect
the optical drive cable from the system board.
2. Remove the two Phillips PM2.5×3.0 screws (2) that secure the optical drive cable to the computer.
3. Remove the optical drive cable (3).
Reverse this procedure to install the optical drive cable.

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System board
NOTE: The system board spare part kit includes the processor and replacement thermal material.
Equipped with an Intel Core i7-7500U 2.70-GHz (SC turbo up to 3.50-GHz) processor (2133-MHz FSB, 4.0- 904360-601
MB L3 cache, dual core, 15 W), an NVIDIA N16S-GT (GeForce 940M) graphics subsystem with 4-GB of
Equipped with an Intel Core i7-6700HQ 2.60-GHz (SC turbo up to 3.50-GHz) processor (1600-MHz FSB, 6.0- 835869-601
MB L3 cache, dual core, 45 W (cTDP to 35 W)), a graphics subsystem with UMA memory, and the Window 10
operating system
Equipped with an Intel Core i7-6700HQ 2.60-GHz (SC turbo up to 3.50-GHz) processor (1600-MHz FSB, 6.0- 835869-001
MB L3 cache, dual core, 45 W (cTDP to 35 W)), a graphics subsystem with UMA memory, and a non-Window
10 operating system
MB L3 cache, dual core, 15 W), a graphics subsystem with UMA memory, and the Window 10
operating system
MB L3 cache, dual core, 15 W), a graphics subsystem with UMA memory, and a non-Window 10
operating system
MB L3 cache, quad core, 15 W), a graphics subsystem with UMA memory, and the Window 10
operating system
MB L3 cache, quad core, 15 W), a graphics subsystem with UMA memory, and a non-Window 10
operating system
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Before removing the system board, follow these steps:

NOTE: When replacing the system board, be sure that the following components are removed from
the defective system board and installed on the replacement system board:
● Memory modules (see Memory module on page 36)

● WLAN module (see WLAN module on page 33)
● Heat sink (see Heat sink on page 43)
● Fan (see Fan on page 37)
Remove the system board:
1. Position the computer upright, and then disconnect the following cables from the system board:
(1) ClickPad cable
(2) TouchPad cable
(3) Hard drive cable
(4) Optical drive cable
(5) Keyboard cable
(6) Power connector cable
(7) Display cable
(8) Speaker cable
(9) Power button board

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2. Remove the four Phillips PM2.0×3.0 screws (1) that secure the system board to the computer.
3. Lift the right side of the system board (2) until the USB/audio board cable and connector are accessible.
4. Disconnect the USB/audio board cable from the connector under the system board. See USB/audio board
on page 46 for cable removal instructions.
5. Remove the system board.
Reverse this procedure to install the system board.
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Heat sink
NOTE: The heat sink spare part kit includes replacement thermal material.
For use only on computer models equipped with a graphics subsystem with dedicated video memory 806827-001
For use only on computer models equipped with a graphics subsystem with UMA memory and an Intel Core 806826-001
i7-6700HQ processor
For use only on computer models equipped with a graphics subsystem with UMA memory and an Intel Core 828817-001
i7-6500U or Intel Core i5-6200U processor
NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of
the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor
and is designed to turn on automatically when high temperature conditions exist. These conditions are
affected by high external temperatures, system power consumption, power management/battery
conservation configurations, battery fast charging, and software requirements. Exhaust air is displaced
through the ventilation grill located on the left side of the computer.
Before removing the heat sink, follow these steps:

7. Remove the fan (see Fan on page 37).
8. Remove the system board (see System board on page 40).
Remove the heat sink:
1. For computer models equipped with a graphics subsystem with discrete memory, in the order indicated,
remove the six Phillips PM2.0×3.0 screws (1) that secure the heat sink to the system board.

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2. Remove the heat sink (2).
3. For computer models equipped with a graphics subsystem with UMA memory, in the order indicated on
the screws, remove the four Phillips PM2.0×3.0 screws (1) that secure the heat sink to the system board.
4. Remove the heat sink (2).
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system
board each time the heat sink is removed.
Thermal paste is used on the processor (1) and the heat sink component (2) that services it. Thermal paste is
also used on the graphics subsystem chip (3) and the heat sink component (4) that services it.
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Thermal paste is used on the processor (1) and the heat sink component (2) that services it.
Reverse this procedure to reassemble and install the heat sink.

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USB/audio board
USB/audio board (includes cable) 844489-001
USB/audio board cable 844490-001
Before removing the USB/audio board, follow these steps:

Remove the USB/audio board:
1. Release the ZIF connector (1) to which the USB/audio board cable is connected, and then disconnect
the USB/audio board cable from the USB/audio board.
2. Release the ZIF connector (2) to which the power button board cable is connected, and then disconnect
the power button board cable from the USB/audio board.
3. Remove the two Phillips PM2.5×3.0 screws (3) that secure the USB/audio board to the computer.
4. Remove the USB/audio board (4).
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Reverse this procedure to install the USB/audio board.
Speakers
Speakers (includes left and right speakers and cable) 809316-001
Before removing the speakers, follow these steps:

Remove the speakers:
1. Release the speaker cable from the clip built into the keyboard/top cover (1).
2. Remove the display cable (2) from the channel (3) at the top of the left speaker.
3. Remove the two Phillips screws (4)
4. Remove the speakers (5).

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Reverse this procedure to install the speakers.
Power button board

Power button board (includes cable) 809310-001
Before removing the power button board, follow these steps:

Remove the power button board:
1. Release the ZIF connector (1) to which the power button board cable is connected, and then disconnect
the power button board cable from the USB/audio board.
2. Remove the two Phillips PM2.0×2.5 screws (2) that secure the power button board to the computer.
3. Remove the power button board (3).
Reverse this procedure to install the power button board and cable.
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Power connector cable

Power connector cable 809295-001
Before removing the power connector cable, follow these steps:

Remove the power connector cable:
1. Disconnect the power connector cable (1) from the system board.
2. Release the power connector cable from the clips (2) and routing channel built into the keyboard/
top cover.
3. Release the power connector (3) from the molded slot built into the keyboard/top cover.
4. Remove the power connector cable.

Reverse this procedure to install the power connector cable.

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TouchPad
TouchPad board (includes TouchPad front and rear brackets and TouchPad cable) 811552-001
Before removing the TouchPad, follow these steps:

Remove the TouchPad:
1. Remove the three Phillips PM2.5×3.0 screws (1) that secure the TouchPad front bracket to the computer.
2. Remove the TouchPad front bracket (2).
3. Lift the keyboard cable (1) to gain access to the TouchPad screws.
4. Remove the three Phillips PM2.0×2.0 broad head screws (2) that secure the TouchPad rear bracket and
the TouchPad to the computer.
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5. Lift the rear edge of the TouchPad and the rear bracket, and then remove them (3).
NOTE: When installing the TouchPad, note that the metal protrusion that extends from the TouchPad
is installed under the keyboard shield (4).
Reverse this procedure to install the TouchPad.
Display assembly
Before removing the display assembly, follow these steps:
Remove the display assembly:
1. Remove the four Phillips PM2.5×5.0 screws (1) that secure the display assembly to the computer.
2. Rotate the display hinges (2) back to the fully released position.

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3. Separate the computer (3) from the display assembly.
4. If it is necessary to replace the display back cover or any of the display assembly internal components:
NOTE: When replacing the display back cover, be sure that the display hinges and antenna are
removed from the defective display back cover and installed in the replacement display back cover.
CAUTION: Before turning the display assembly upside down, make sure the work surface is clear of
tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to
the display panel.
a. Position the display assembly upside down.

b. Pry up on each side of the display back cover to disengage the display back cover from the display
panel assembly.
c. Remove the display back cover.

The display back cover is available using spare part number 835865-001.
5. If it is necessary to replace the webcam/microphone module:
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a. Remove the display back cover.

b. Disconnect the webcam/microphone module cable (1) from the webcam/microphone module.
c. Detach the webcam/microphone module (2) from the display panel assembly. (The webcam/
microphone module is attached to the display panel assembly with double-sided adhesive.)
d. Remove the webcam/microphone module.

The webcam/microphone module is available using spare part number 810961-001.
6. If it is necessary to replace the display panel cable:
b. Disconnect the webcam/microphone module cable (1) from the webcam/microphone module.
c. Disconnect the TouchScreen board cable (2) from the TouchScreen board (TouchScreen
models only).
d. Release the adhesive strip (3) that secures the display panel cable connector to the display panel.
e. Disconnect the display panel cable (4) from the display panel.

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f. Release the display panel cable (5) from the display panel. (The display panel cable is attached to
the display panel with double-sided adhesive.)
The display panel cable includes the TouchScreen board cable and the webcam/microphone
module cable and is available using spare part numbers 809294-001 (for use on computer models
equipped with a TouchScreen display) and 847874-001 (for use on computer models equipped
with a non-TouchScreen display).
7. If it is necessary to replace the display hinges:

b. Turn the display back cover right side up.
c. Remove the six Phillips PM2.5×2.0 screws (1) and the two Phillips PM2.0×2.5 screws that secure
the display hinges to the display back cover.
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d. Remove the display hinges (2).

The display hinges are available using spare part number 809299-001.
8. If it is necessary to replace the antenna:

b. Release the antenna cables from the retention clips (1) and routing channel built into the top and
right edges of the display back cover.
c. Detach the antenna transceivers from the display back cover (2). (The antenna transceivers are
attached to the display back cover with double-sided adhesive.)
d. Remove the antenna.

The antenna are available using spare part number 843588-001.

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Reverse this procedure to reassemble and install the display assembly.
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7 Using Setup Utility (BIOS)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you
must use the keyboard attached to your notebook.
Starting Setup Utility (BIOS)

CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer
from operating properly.
▲ Turn on or restart the computer, quickly press esc, and then press f10.
Updating Setup Utility (BIOS)

Updated versions of Setup Utility (BIOS) may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing
and troubleshooting the file.
Determining the BIOS version

To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer.
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.
● HP Support Assistant
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.
2. Select My PC, and then select Specifications.
● Setup Utility (BIOS)
1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 57).
2. Select Main, select System Information, and then make note of the BIOS version.
3. Select Exit, select No, and then follow the on-screen instructions.
To check for later BIOS versions, see Downloading a BIOS update on page 58.
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Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
● Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
● Do not shut down the computer or initiate Sleep.
● Do not insert, remove, connect, or disconnect any device, cable, or cord.
NOTE: If your computer is connected to a network, consult the network administrator before installing any
software updates, especially system BIOS updates.
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
2. Click Updates, and then click Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. If the update is more recent than your BIOS version, make a note of the date, name, or
other identifier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps:
1. Type file in the taskbar search box, and then select File Explorer.
2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.
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8 Using HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating system
or other software components.
When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. This ID code can then be provided to support to help determine how to correct
the problem.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you
must use the keyboard attached.
To start HP PC Hardware Diagnostics (UEFI), follow these steps:

1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading
HP PC Hardware Diagnostics (UEFI) to a USB device on page 59.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the
on-screen instructions.
NOTE: If you need to stop a diagnostic test, press esc.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
files are offered.
There are two options to download HP PC Hardware Diagnostics to a USB device.

Download the latest UEFI version
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. In the HP PC Hardware Diagnostics section, select the Download link, and then select Run.
Download any version of UEFI for a specific product
1. Go to http://www.hp.com/support.
2. Select Get software and drivers.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 59

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3. Enter the product name or number.

– or –
Select Identify now to let HP automatically detect your product.
4. Select your computer, and then select your operating system.
5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version
you want.
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9 Specifications
Computer specifications
The power information in this section may be helpful if you plan to travel internationally with the computer.
The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power
source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered from a standalone DC
power source, it should be powered only with an AC adapter or a DC power source that is supplied
and approved by HP for use with this computer.
The computer can operate on DC power within the following specifications. Operating voltage and current
varies by platform. The voltage and current for your computer is located on the regulatory label.
Metric U.S.
Dimensions
Width 38.0 cm 14.96 in
Depth 25.0 cm 9.84 in
Height 1.9 cm 0.74 in
Weight (equipped with a hard drive) 2.23 kg 4.99 lbs
Weight (equipped with a solid-state drive) 2.18 kg 4.80 lbs
Input power
Operating voltage and current 5 V dc @ 2 A / 12 V dc @ 3 A / 15 V dc @ 3 A – 45 W USB-C
5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 3.75 A / 12 V dc @ 3.75 A / 15 V
dc @ 3 A / 20 V dc @ 2.25 A - 45 W USB-C
5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 5.0 A / 12 V dc @ 5.0 A / 15 V dc
@ 4.33 A / 20 V dc @ 3.25 A - 65 W USB-C
5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 5.0 A / 12 V dc @ 5.0 A / 15 V dc
@ 5.0 A / 20 V dc @ 4.5 A - 90 W USB-C
19.5 V dc @ 2.31 A – 45 W
19.5 V dc @ 3.33 A – 65 W
19.5 V dc @ 4.62 A – 90 W
19.5 V dc @ 6.15 A – 120 W
19.5 V dc @ 7.70 A – 150 W
19.5 V dc @ 10.3 A – 200 W
NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding 240 V rms.
Temperature
Operating 5°C to 35°C 41°F to 95°F
Non-operating ‑20°C to 60°C ‑4°F to 140°F
Relative humidity (non-condensing)
Computer specifications 61
HP Confidential
Metric U.S.
Operating 10% to 90%
Non-operating 5% to 95%
Maximum altitude (unpressurized)
Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft
Non-operating ‑15 m to 12,192 m ‑50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of
temperatures.
62 Chapter 9 Specifications
HP Confidential
10 Backing up, restoring, and recovering
This chapter provides information about the following processes. The information in the chapter is standard
procedure for most products.
● Creating recovery media and backups
● Restoring and recovering your system
For additional information, refer to the HP support assistant app.
▲ Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning any recovery process.
Creating recovery media and backups

The following methods of creating recovery media and backups are available on select products only. Choose
the available method according to your computer model.
● Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. For
information on creating recovery media, see Creating HP Recovery media (select products only)
on page 63. For information on the recovery options that are available using the recovery media, see
Using Windows tools on page 64.
● Use Windows tools to create system restore points and create backups of personal information.
For more information, see Recovering using HP Recovery Manager on page 65.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
Creating HP Recovery media (select products only)

If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu,
select File Explorer, and then select This PC.
● If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery
media for your system from support. See the Worldwide Telephone Numbers booklet included with the
computer. You can also find contact information on the HP website. Go to http://www.hp.com/support,
select your country or region, and follow the on-screen instructions.
Creating recovery media and backups 63

HP Confidential
You can use Windows tools to create system restore points and create backups of personal information,
see Using Windows tools on page 64.
● If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery
Manager to create recovery media after you successfully set up the computer. HP Recovery media can be
used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the
original operating system and software programs that were installed at the factory and then configures
the settings for the programs. HP Recovery media can also be used to customize the system or restore
the factory image if you replace the hard drive.
◦ Only one set of recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.
◦ HP Recovery Manager examines the computer and determines the required storage capacity for
the media that will be required.
◦ To create recovery discs, your computer must have an optical drive with DVD writer capability, and
you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use
rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray)
discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a high-
quality blank USB flash drive.
◦ If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs. If you use an external optical drive, it must be connected
directly to a USB port on the computer; the drive cannot be connected to a USB port on an external
device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs
for your computer from HP. See the Worldwide Telephone Numbers booklet included with the
computer. You can also find contact information on the HP website. Go to http://www.hp.com/
support, select your country or region, and follow the on-screen instructions.
◦ Be sure that the computer is connected to AC power before you begin creating the recovery media.
◦ The creation process can take an hour or more. Do not interrupt the creation process.
◦ If necessary, you can exit the program before you have finished creating all of the recovery DVDs.
HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery
Manager, you will be prompted to continue.
To create HP Recovery media:
beginning these steps.
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Create recovery media, and then follow the on-screen instructions.
If you ever need to recover the system, see Recovering using HP Recovery Manager on page 65.
Using Windows tools

You can create recovery media, system restore points, and backups of personal information using Windows
tools.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get started app.
▲ Select the Start button, and then select the Get started app.
64 Chapter 10 Backing up, restoring, and recovering

HP Confidential
Restore and recovery

There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:
IMPORTANT: Not all methods are available on all products.
● Windows offers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information see the Get started app.
▲ Select the Start button, and then select the Get started app.
● If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or
applications option (select products only) of HP Recovery Manager to reinstall the individual application
or driver.
▲ Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers
and/or applications, and then follow the on-screen instructions.
● If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media.
For more information, see Recovering using HP Recovery Manager on page 65. If you have not already
created recovery media, see Creating HP Recovery media (select products only) on page 63.
● On select products, if you want to recover the computer's original factory partition and content, or if you
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more
information, see Recovering using HP Recovery Manager on page 65.
● On select products, if you want to remove the recovery partition to reclaim hard drive space, HP
Recovery Manager offers the Remove Recovery Partition option.
For more information, see Removing the HP Recovery partition (select products only) on page 68.
Recovering using HP Recovery Manager

HP Recovery Manager software allows you to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only). If you have not already created recovery media, see Creating HP Recovery
media (select products only) on page 63.
What you need to know before you get started

● HP Recovery Manager recovers only software that was installed at the factory. For software not provided
with this computer, you must either download the software from the manufacturer's website or reinstall
the software from the media provided by the manufacturer.
IMPORTANT: Recovery through HP Recovery Manager should be used as a final attempt to correct
computer issues.
● HP Recovery media must be used if the computer hard drive fails. If you have not already created
recovery media, see Creating HP Recovery media (select products only) on page 63.
● To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not
already created recovery media, see Creating HP Recovery media (select products only) on page 63.
● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
work, you can obtain recovery media for your system from support. See the Worldwide Telephone
Numbers booklet included with the computer. You can also find contact information from the HP
Restore and recovery 65

HP Confidential
website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen
instructions.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
beginning recovery, back up any personal data you want to retain.
Using HP Recovery media, you can choose from one of the following recovery options:
NOTE: Only the options available for your computer display when you start the recovery process.
● System Recovery—Reinstalls the original operating system, and then configures the settings for the
programs that were installed at the factory.
● Factory Reset—Restores the computer to its original factory state by deleting all information from the
hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that
was installed at the factory.
The HP Recovery partition (select products only) allows System Recovery only.
Using the HP Recovery partition (select products only)

The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a
recovery USB flash drive. This type of recovery can be used only if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
beginning these steps (select products only).
1. Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery
Environment.
- or-
For computers or tablets with keyboards attached, press f11 while the computer boots, or press and
hold f11 as you press the power button.
For tablets without keyboards:
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f11.
2. Select Troubleshoot from the boot options menu.
3. Select Recovery Manager, and then follow the on-screen instructions.
Using HP Recovery media to recover

You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard drive is not working properly.
1. If possible, back up all personal files.
2. Insert the HP Recovery media, and then restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer
boot order. See Changing the computer boot order on page 67.

HP Confidential
Changing the computer boot order

If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB flash drive.
To change the boot order:
beginning these steps.
1. Insert the HP Recovery media.

2. Access BIOS:
For computers or tablets with keyboards attached:
▲ Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards:
▲ Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f9.
3. Select the optical drive or USB flash drive from which you want to boot.
Restore and recovery 67

HP Confidential
Removing the HP Recovery partition (select products only)

HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.
IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery
or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition,
create HP Recovery media; see Creating HP Recovery media (select products only) on page 63.
NOTE: The Remove Recovery Partition option is only available on products that support this function.
Follow these steps to remove the HP Recovery partition:

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Remove Recovery Partition, and then follow the on-screen instructions.

HP Confidential
11 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120
volts AC, or from 220 to 240 volts AC.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or region
where the computer is used.
Requirements for all countries

The following requirements are applicable to all countries and regions:
● The length of the power cord set must be at least 1.0 m (3.2 ft) and no more than 1.8 m (6 ft).
● All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.
● The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of
125 or 250 V AC, as required by the power system of each country or region.
● The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.
Requirements for specific countries and regions

Country/region Accredited agency Applicable note number
Australia EANSW 1
Austria OVE 1
Belgium CEBC 1
Canada CSA 2
Denmark DEMKO 1
Finland FIMKO 1
France UTE 1
Germany VDE 1
Italy IMQ 1
Japan METI 3
The Netherlands KEMA 1
Norway NEMKO 1
The People's Republic of China COC 5
South Korea EK 4
Requirements for all countries 69

HP Confidential
Country/region Accredited agency Applicable note number
Sweden SEMKO 1
Switzerland SEV 1
Taiwan BSMI 4
The United Kingdom BSI 1
The United States UL 2
1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler
and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be
used.
2. The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration.
3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The flexible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug must be a two-
pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) configuration.
4. The flexible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall
plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
5. The flexible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall
plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
70 Chapter 11 Power cord set requirements

HP Confidential
12 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of
the battery in general household waste. Follow the local laws and regulations in your area for battery
disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
71
Index
A cables, service considerations 20 G

AC adapter, spare part number 19 caps lock light, identifying 9 graphics, product description 1, 2
action keys chipset, product description 1 grounding guidelines 21
identifying 11 components guidelines
antenna bottom 12 equipment 23
removing 55 right side 6 grounding 21
spare part number 18, 55 top 8 packaging 22
audio, product description 3 computer transporting 22
audio-out (headphone)/audio-in specifications 61 workstation 22
(microphone) jack, identifying 6 computer major components
illustrated 14 H
B connectors, service considerations hard drive
backups 63 20 precautions 21
battery product description 2, 3
removing 24 D removing 31
spare part number 17, 24 display assembly spare part numbers 16
battery cable removing 51 hard drive bracket
spare part number 15 display assembly subcomponents removing 32
battery cover, identifying 12 illustrated 18 spare part number 17
battery lock, identifying 12 removing 51 hard drive cable
battery release latch 12 spare part numbers 18 removing 32
battery requirements, product display back cover Hard Drive Hardware Kit, spare part
description 4 removing 52 number 17
BIOS spare part number 18, 52 hard drive light 6
determining version 57 display panel HDMI port
downloading an update 58 product description 2 identifying 6
starting the Setup Utility 57 display panel assembly HDMI-to-VGA adapter, spare part
updating 57 spare part numbers 18 number 19
Bluetooth label 13 display panel cable heat sink
boot order removing 53 removing 43
changing 67 spare part numbers 18, 54 spare part numbers 16, 43
bottom 13 DVD±RW Double-Layer SuperMulti, hinge
bottom cover spare part number 25 spare part number 18, 55
removing 28 hinge caps
spare part number 17, 28 E spare part number 17, 28
bottom cover hinge caps electrostatic discharge 21 hinges
spare part number 17, 28 equipment guidelines 23 removing 54
buttons esc key, identifying 11 HP PC Hardware Diagnostics (UEFI)
left TouchPad 8 using 59
power 10 F HP Recovery Manager
right TouchPad 8 fan correcting boot problems 67
removing 37 starting 66
C spare part number 16 HP Recovery media
Cable Kit, spare part number 15, 16, fn key, identifying 11 creating 63
39 recovery 66
72 Index
HP Recovery partition microphone module external media cards 4
recovery 66 spare part number 18, 53 graphics 1, 2
removing 68 minimized image recovery 66 hard drive 2, 3
minimized image, creating 65 keyboard 4
I model name 1 memory module 2
integrated numeric keypad, mute light, identifying 9 microphone 3
identifying 11 operating system 5
internal display switch, identifying O optical drive 3
7 operating system, product pointing device 4
internal microphones, identifying 7 description 5 ports 4
optical drive power requirements 4
J precautions 21 processors 1
jacks product description 3 product name 1
audio-out (headphone)/audio-in removing 25 security 5
(microphone) 6 spare part number 17, 25 sensors 3
optical drive cable serviceability 5
K removing 39 video 3
keyboard spare part number 16, 39 wireless 3
product description 4 original system recovery 65 product name 1
keyboard/top cover product name and number,
spare part numbers 15, 28 P computer 12
keys packaging guidelines 22
action 11 plastic parts, service R
esc 11 considerations 20 recover
fn 11 pointing device, product options 65
Windows 11 description 4 recovery
ports discs 64, 66
L HDMI 6 HP Recovery Manager 65
labels product description 4 media 66
Bluetooth 13 USB 3.0 6 starting 66
regulatory 13 power button board supported discs 64
serial number 12 removing 48 system 65
service 12 spare part number 16 USB flash drive 66
wireless certification 13 power button, identifying 10 using HP Recovery media 64
WLAN 13 power connector cable recovery media
latch, battery release 12 removing 49 creating 63
lights spare part number 16 creating using HP Recovery
caps lock 9 power cord Manager 64
hard drive 6 set requirements 69 recovery partition
mute 9 spare part numbers 19 removing 68
power 6, 9 power lights, identifying 6, 9 regulatory information
power requirements, product regulatory label 13
M description 4 wireless certification labels 13
mass storage devices processor removal/replacement
precautions 21 product description 1 preliminaries 20
memory module product description procedures 24, 27
product description 2 audio 3 RTC battery
removing 36 battery requirements 4 removing 35
spare part numbers 16 chipset 1 spare part number 16
microphone display panel 2
product description 3
Index 73
Rubber Kit, spare part number 17, U
19, 28 USB 3.0 port, identifying 6
rubber screw covers USB/audio board
spare part number 17, 28 removing 46
spare part number 16, 46
S USB/audio board cable
screw covers spare part number 16, 46
spare part number 17, 28
Screw Kit, spare part number 19 V
security cable slot, identifying 6 vents, identifying 6, 12
security, product description 5 video, product description 3
sensors, product description 3
serial number 12 W
serial number, computer 12 webcam
service considerations identifying 7
cables 20 webcam light, identifying 7
connectors 20 webcam module
plastic parts 20 spare part number 18, 53
service labels, locating 12 webcam/microphone module
serviceability, product description 5 removing 52
slots spare part number 18, 53
security cable 6 Windows
speakers system restore point 63, 64
identifying 10 Windows key, identifying 11
illustrated 15 Windows tools
removing 47 using 64
specifications 61 wireless antenna
supported discs, recovery 64 removing 55
system board spare part number 18, 55
removing 40 wireless certification label 13
spare part numbers 15, 40 wireless, product description 3
system recovery 65 WLAN antenna
system restore point removing 55
creating 64 spare part number 18, 55
system restore point, creating 63 WLAN antennas, identifying 7
WLAN device 13
T WLAN label 13
tools required 20 WLAN module
TouchPad removing 33
buttons 8 spare part number 33
removing 50 spare part numbers 16
spare part number 15, 50 workstation guidelines 22
TouchPad front bracket
spare part number 15
TouchPad rear bracket
spare part number 15
TouchPad zone, identifying 8
transporting guidelines 22
traveling with the computer 13
74 Index

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HP Envy Notebook 17 (model numbers 17-

s100 through 17-s199 and 17-s000 through

Bluetooth is a trademark owned by its

This guide describes features that are common

Not all features are available in all editions of

The information contained herein is subject to

Third Edition: August 2016

Second Edition: August 2015

First Edition: June 2015

Document Part Number: 842269-002

Safety warning notice

iv Safety warning notice

1 Product description ....................................................................................................................................... 1

2 External component identification .................................................................................................................. 6

3 Illustrated parts catalog .............................................................................................................................. 14

4 Removal and replacement procedures preliminary requirements .................................................................... 20

5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 24

7 Using Setup Utility (BIOS) ............................................................................................................................. 57

8 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 59

10 Backing up, restoring, and recovering ......................................................................................................... 63

11 Power cord set requirements ...................................................................................................................... 69

Category Description HP Envy Notebook 17 HP Envy Notebook 17

Product Name HP Envy Notebook 17 √

Processors ● Intel® Core™ i7-7500U √

● Intel Core i7-6700HQ 2.60- √ √

● Intel Core i7-6500U 2.50-

● Intel Core i5-6200U 2.30-

Chipset Intel HM170 integrated √ √

Graphics Internal Graphics: √

● Intel HD Graphics 620 on

● Intel HD Graphics 530 on √ √

● Intel HD Graphics 520 on

Category Description HP Envy Notebook 17 HP Envy Notebook 17

Graphics (continued) Switchable discrete graphics: √ √

NVIDIA N16S-GT (GeForce 940M)

Supports HD Decode, DX12,

Panel 17.3-in, full high-definition √ √

Supports LVDS (co-layout with

Non-touch screen with

Supports LVDS (co-layout with

Memory module Two memory slots, non- √ √

Support for DDR3L-1600

Support for up to 16-GB

Hard drive Support for 6.35-cm (2.5-in) √ √

Single hard drive

● 2 TB, 5400-rpm, 9.5-mm

● 1 TB, 7400-rpm, 9.5-mm

● 1 TB, 5400-rpm, 9.5-mm

Hybrid hard drive

2 Chapter 1 Product description

Category Description HP Envy Notebook 17 HP Envy Notebook 17

Hard drive (continued) 9.5-mm solid-state hard drive √ √

Optical drive Fixed, serial SATA, 9.5-mm √ √

Support for zero power

Support for M-disc

External USB SATA, optical drive

Audio and video HP TrueVision HD: HD camera √ √

Dual array digital microphone

Enable HP Noise Cancellation

● 3 for unit (23.0, 12.0)