This short document emphasizes that while products and prices can be copied by competitors, developing a strong customer service culture within a company is difficult for others to duplicate, giving the company a sustainable advantage. It suggests focusing on customer service as a differentiating strategy.
This short document emphasizes that while products and prices can be copied by competitors, developing a strong customer service culture within a company is difficult for others to duplicate, giving the company a sustainable advantage. It suggests focusing on customer service as a differentiating strategy.
This short document emphasizes that while products and prices can be copied by competitors, developing a strong customer service culture within a company is difficult for others to duplicate, giving the company a sustainable advantage. It suggests focusing on customer service as a differentiating strategy.
This short document emphasizes that while products and prices can be copied by competitors, developing a strong customer service culture within a company is difficult for others to duplicate, giving the company a sustainable advantage. It suggests focusing on customer service as a differentiating strategy.