Prueba Ingles Call Center
Prueba Ingles Call Center
Prueba Ingles Call Center
Full Name *
Colombian ID Number *
1032494634
Phone Number *
3185707044
Email Address *
estigmaster1997@hotmail.com
Vocabulary
Yield
Desert
Surrender
Give up on
Postpone
2. The captain changed direction abruptly, causing great panic in the ship. *
Unforeseen
Unexpectedly
Suddenly
Promptly
Surprisingly
3. The business owner’s conviction for tax fraud jeopardized his future. *
In the sentence, the word "jeopardized" is closest in meaning to:
Compromised
Wagered
Threatened
Chanced
Exposed
Diffuse
Propagate
Broadcast
Communicate
Deliver
5. Efforts to improve housing conditions for the old and the poor were halted
because government funds were cut off. *
In the sentence, the word "halted" is closest in meaning to:
Clogged
Bottlenecked
Baffled
Hindered
Stopped
Discomforting
Bothersome
Displeasing
Burdensome
Importune
Time Expressions
I haven't seen our neighbors, who moved out two months ago, since last week.
I haven't seen our neighbors, who moved out two months before, on last week.
I haven't seen our neighbors, who moved out two months ago, last week.
I haven't seen our neighbors, who moved out two months before, from last week
My friends from university and I usually stay studying until the sunrise on the
weekend.
My friends from university and I usually stay studying until the sunrise between the
weekend.
My friends from university and I usually stay studying since the sunrise till the
weekend.
My friends from university and I usually stay studying until the sunrise in the weekend.
In October, we are going to have many meetings with the new contractors.
At October, we are going to have many meetings with the new contractors.
While October, we are going to have many meetings with the new contractors.
On October, we are going to have many meetings with the new contractors.
10. Choose the correct answer. *
The last time they came to the city was a decade before.
The last time they came to the city was a decade already.
The last time they came to the city was a decade ago.
The last time they came to the city was a decade now.
Adjectives or Adverbs
exciting
excite
excited
excitable
12. Ted Bundy is one of the most ________ serial killers in American history. *
renowned
infamous
famed
famous
13. Don't yell at me so _________ ! *
more angrily
angrier
angry
angrily
high
incredibly
highly
incredible
Prepositions
15. Jerediah didn't break the glass ___ purpose. It was an accident. *
with
on
by
in
16. How often do you travel ___ business? *
in
by
on
to
17. The students were always complaining ___ us ___ our dog. *
with/about
about/on
to/about
with/on
above
onto
on
up
Parts of Speech
Preposition.
Coordinating conjunction.
Subject.
Verb.
Nothing.
20. Daisy went out with her friends all day, they bought a lot of stuff. *
Conjunctive adverb.
Preposition.
Nothing.
Coordinating conjunction
Subject.
Preposition.
Verb.
Punctuation.
Nothing.
Subject.
22. My mother's friends from when she studied a year abroad are really smart,
and they happen to be our new neighbors. *
Conjunctive adverb.
Nothing.
Subject.
Preposition.
Verb.
Pronouns
your
him
anyone
they
my
me
mine
25. I hope Danielle, Jim, and I get the scholarships so we can secure a better
future for _____. *
ourselves
ours
their
ourselfs
26. How come _____ likes the bugs I brought from my trip in Southeast Asia? *
anyone
nobody
anybody
somebody
Tenses
didn't bring
doesn't bring
hadn't brought
hasn't brought
28. My best friend's sister _____ quantum computing for 3 years now. *
29. When they came to me, they told me they _____ my mind. *
were blowing up
blew up
30. Shaquita _____ the problems the customer had with the company's products.
*
troubleshot
troubleshooting
troubleshoots
troubleshooted
31. Janelle _____ to the store later today. *
came
will comes
is going to come
comes
do that
did
have done
been doing
got ridded
getting ridded
getting rid
to get rid
Conditionals
Choose the proper verb tense according to the type of conditional in each sentence.
34. If they had studied more, they certainly _____ the exam last Monday. *
didn't fail
wouldn't fail
hadn't woken up
hasn't woken up
didn't wake up
36. If Shakh had more time, he _____ with us till next month. *
would stay
can stay
would've stayed
stays
37. If Marshall and Veronica _____ the packages on time, we won't run out of time
later. *
delivered
had delivered
deliver
will deliver
wouldn't happen
won't happen
hadn't happened
Subject-Verb Agreement
39. Everybody here _____ that you weren't actually the one who came up with
that idea. *
knows
are knowing
is knowing
know
40. The bouquet of purple and blue flowers with aromatic leaves and the red
ribbon _____ $70. *
costs
cost
lists
list
41. Neither my best friends nor Anja _____ to come with me to Lasse's wedding in
London. *
are getting
is getting
are going
is going
42. Either the president or his prime minister _____ preparing a speech for
tomorrow night. *
are
is
been
being
43. A lot of people I've met during my trips _____ dark chocolate with dry fruit in
it. However, each one of them _____ it in milkshake. *
love / hates
loves / hate
loves / hates
love / hate
are
is
have
has
45. Beyoncé, along with other various artists and bands, _____ coming to the city
next Monday! *
are
has been
is
have been
46. We can all agree on that 50 miles _____ too far to walk. *
is
being
are
am
47. Every one of the shirts or t-shirts she brought _____ to be washed. *
has to
needs
must
have to
need
there
still
is
are
49. I don't remember if it is Jake, Luke, Angie or Julie who _____ apples the most.
*
like
are liking
is liking
likes
Do
Is
Does
Are
Capitalization
51. josh and stephen came by the house last friday night. *
Harry said mr. Crawford, ms. Bell, and I should go to the event in which He will
promote his new book "Under the shadows of the river."
Harry said Mr. Crawford, Ms. Bell, and I should go to the event in which he will
promote his new book "Under The Shadows Of The River."
Harry said Mr. Crawford, Ms. Bell, and i should go to the event in which he will
promote his new book "Under the shadows of the River."
Harry said Mr. Crawford, Ms. Bell, and I should go to the event in which he will
promote his new book "Under the Shadows of the River."
53. hey! it's good to see you again! last time i got to see you was in december for
christmas eve. *
Hey! It's good to see you again! Last time I got to see you was in December for
Christmas Eve.
Hey! It's good to see you again! Last time i got to see you was in december for
Christmas Eve.
Hey! it's good to see you again! last time I got to see you was in December for
Christmas eve.
Hey! it's good to see you again! Last time I got to see you was in december for
christmas eve.
54. my sister learned japanese and dzongkha and started practicing buddhism
since last week. *
My sister learned japanese and dzongkha and started practicing buddhism since last
week.
my sister learned Japanese and Dongkha and started practicing buddhism since Last
Week.
My sister learned Japanese and Dzongkha and started practicing Buddhism since last
week.
My sister learned Japanese and Dzongkha and started practicing buddhism since last
week.
Sentence Structure
Every week, Cynthia and Mike take lessons Chinese and Spanish.
Cynthia and Mike take Chinese and Spanish lessons every week.
Cynthia and Mike take Chinese lessons and Spanish every week.
Cynthia and Mike take classes every week Chinese and Spanish.
Punctuation
61. Words are important because this is how we express our ideas and using
polite and positive words can make a difference. *
Words are important because this is how we express our ideas, and using polite, and
positive words can make a difference.
Words are important, because this is how we express our ideas and using polite and
positive words can make a difference.
Words are important because this is how we express our ideas, and using polite and
positive words can make a difference.
62. To make yourself understandable and avoid any misunderstandings it is
necessary to be careful about your movements and facial expressions. *
63. If you think about it problems are just an opportunity to grow learn and
improve. *
If you think about it problems, are just an opportunity to grow, learn and improve.
If you think about it, problems are, just an opportunity to grow, learn, and improve.
If you think about it, problems are just an opportunity to grow, learn, and improve.
64. My dad's friends who he met in his golf country club ten years ago when he
started going for the first time are very talented and smart. *
My dad's friends who, he met in his golf country club ten years ago, when he started
going for the first time are very talented and smart.
My dad's friends, who he met in his golf country club ten years ago when he started
going, for the first time are very talented, and smart.
My dad's friends who he met in his golf country, club ten years ago when he started
going for the first time, are very talented and smart.
65. My mom went to the store she bought carrots spinach and potatoes she's a
great cook. *
My mom went to the store, she bought carrots, spinach, and potatoes. She's a great
cook.
My mom went to the store. She bought carrots, spinach, and potatoes. She's a great
cook.
My mom went to the store, she bought carrots, spinach and potatoes, she's a great
cook.
67. Neither Martin nor Steph wants to bring the mushrooms the elixir and the
cream. *
Neither Martin nor Steph wants to bring the mushrooms, the elixir, and the cream.
Neither Martin nor Steph wants to bring the mushrooms, the elixir and the cream.
Neither Martin, nor Steph wants to, bring the mushrooms, the elixir and the cream.
Neither Martin, nor Steph wants to: bring the mushrooms the elixir and the cream.
68. In order for you to solve that issue you need to save your file by clicking in the
button upload file. *
In order for you to solve that issue you need to save your file, by clicking in the button
"upload" file.
In order for you to solve that issue, you need to save your file by clicking in the button
"upload file."
In order for you to solve that issue, you need to save your file by clicking in the button
"upload file".
In order for you to solve that issue you need to save your file, by clicking in the button
"upload file".
69. What Jonah and Miranda said was Christopher brought toys for our pets not
our beds. *
What Jonah and Miranda said was, “Christopher brought toys for our pets” not our
beds.
What Jonah and Miranda said was “Christopher brought toys for our pets,” not our
beds.
What Jonah and Miranda said was “Christopher, brought toys for our pets”, not our
beds.
What Jonah and Miranda said was, “Christopher brought toys for our pets,” not our
beds.
70. Just tell me __ if Maxx and I can do anything else for you __ we always try our
best in order to help you. *
Just tell me if Maxx and I can do anything else for you, we always try our best in order
to help you.
Just tell me if Maxx and I can do anything else for you. We always try our best in order
to help you.
Just tell me. If Maxx and I can do anything else for you, we always try our best in
order to help you.
Just tell me, if Maxx and I can do anything else for you, we always try our best in order
to help you.
71. When she chose us to go she knew what the risks were. *
When, she chose us to go, she knew what the risks were.
When she chose us to go, she knew what the risks were.
On May 1st 1997, we were on our way towards our grandparents' country house.
On May 1st, 1997, we were on our way towards our grandparents' country house.
On May 1st, 1997, we were on our way, towards our grandparents' country house.
On May 1st 1997, we were on our way, towards our grandparents' country house.
74. Playing golf and studying languages are my favorite hobbies in the whole
world. *
Playing golf and studying languages, are my favorite hobbies in the whole world.
Playing golf and studying languages are my favorite hobbies, in the whole world.
Playing golf, and studying languages, are my favorite hobbies in the whole world.
75. You are a great quidditch player but you weren't expecting Maya to be better
you should train harder for the next match. *
You are a great quidditch player, but you weren't expecting Maya to be better, you
should train harder for the next match.
You are a great quidditch player, but you weren't expecting Maya to be better. You
should train harder for the next match.
You are a great quidditch player but you weren't expecting Maya to be better; you
should train harder for the next match.
You are a great quidditch player but you weren't expecting Maya to be better. You
should train harder for the next match.
Listening Comprehension
77. How does Anurak want his car? *
Four door, any color the salesperson chooses, with automatic transmission, and with
manual lights.
Four door, any color the salesperson chooses, with automatic transmission, and with
automatic lights.
Two door, any color the sales person chooses, five speed, and with automatic lights.
Two door, black or grey, with automatic transmission, and with manual lights.
Four door, black or grey, with automatic transmission, and with automatic lights.
Two door, red or blue, with automatic transmission, and with automatic lights.
Two door, any color the salesperson chooses, with automatic transmission, and with
manual lights.
Four door, any color the salesperson chooses, five speed, and with automatic lights.
Four door, blue or red, with automatic transmission, and with manual lights.
Four door, black or grey, five speed, and with manual lights.
1 pm
3 pm
2 pm
11 am
81. What is the customer's information? *
Name: Stewart Milliard. Residence: 1750 St. Bon View Avenue, Ontario, Canada.
Name: Stewart Miller. Residence: 1750 St. Bon View Avenue, Ontario, CA, US.
Name: Stewart Milliard. Residence: 1715 St. Bon View Avenue, Ontario, CA, US.
Name: Stewart Miller. Residence: 1715 St. Bon View Avenue, Ontario, Canada.
82. Which products did the customer ordered that the Customer Service
Representative did not understand correctly the first time? *
87. What was the state of the DSL light before fixing the issue? *
88. What was the issue with the gray phone cord? *
It was lost.
Dialogue #1
She couldn't access her email. She missed important work-related meetings. She
missed the visit of one of her friends.
She couldn't send emails. She missed some important meetings from work. She didn't
realize about a few friends visiting her city
She couldn't check her emails. She wasn't able to work. She couldn't buy tickets to
visit her friend.
She couldn't visualize her messages. She was restrained from working. She lost a
friend.
90. Did the Customer Service Representative have access to see where the
customer lived? How do you know? *
No, as the DSL connection hadn't allowed her to locate the customer.
Yes, as she informed her that the system showed how there were no internet
connection issues in her neighborhood.
Yes, as she let her know she had already located her thanks to the customer's account
number.
Reading Comprehension 1
Read the following text and answer the questions that follow.
COVID-19 and nature are linked. So should be the recovery.*
Many people are wondering when life will get back to normal after the COVID-19 crisis. We should be
asking: can we use this opportunity to learn from our mistakes and build something better?
A focus on nature can help us understand where pandemics come from and how the socioeconomic
fallout from the crisis could be mitigated.
The unfolding COVID-19 pandemic is having undeniable human and economic impacts. To date, the virus
has caused more than 119,000 confirmed deaths worldwide, millions of job losses, and stock markets to
dive. This pandemic is also a stark reminder of our dysfunctional relationship with nature. The current
economic system has put great pressure on the natural environment, and the unfolding pandemic has
shone a light on the domino effect that is triggered when one element in this interconnected system is
destabilized.
Intact nature provides a buffer between humans and disease, and emerging diseases are often the
results of encroachment into natural ecosystems and changes in human activity. In the Amazon, for
example, deforestation increases the rates of malaria, since deforested land is the ideal habitat for
mosquitoes. Deforested land has also been linked to outbreaks of Ebola and Lyme disease, as humans
come into contact with previously untouched wildlife.
A study published this year found that deforestation in Uganda was increasing the emergence of animal-
to-human diseases and stresses that human behavior is the underlying cause. Altering nature too much
or in the wrong way, therefore, can have devastating human implications.
While the origin of the COVID-19 virus is yet to be established, 60% of infectious diseases originate from
animals, and 70% of emerging infectious diseases originate from wildlife. AIDS, for example, came from
chimpanzees, and SARS is thought to have been transmitted from an animal still unknown to this day. We
have lost 60% of all wildlife in the last 50 years, while the number of new infectious diseases has
quadrupled in the last 60 years. It is no coincidence that the destruction of ecosystems has coincided
with a sharp increase in such diseases.
Natural habitats are being reduced, causing species to live in closer quarters than ever to one another
and to humans. As some people opt to invade forests and wild landscapes due to business interests and
others at the other end of the socioeconomic spectrum are forced to search for resources for survival,
we damage the ecosystems, risking that viruses from animals find new hosts – us.
Given our interconnected and ever-changing world, with air travel, wildlife marketing, and a changing
climate, the potential for further serious outbreaks remains significant. Pandemics are, therefore, often a
hidden side effect of economic development and inequalities that can no longer be ignored. In other
words, just as carbon is not the cause of climate change, it is human activity - not nature - that causes
many pandemics.
*Taken from the World Economic Forum. Published on April 14, 2020.
91. In the text, the sentence "This pandemic is also a stark reminder of our
dysfunctional relationship with nature" implies: *
How nature willingly rebels against humanity due to its own actions.
How fragile the balance needed in nature in contrast with the impact humans leave on
it is.
How humans keep exploiting nature not expecting to face the consequences.
93. According to the seventh paragraph, is the author of the text entirely blaming
industries and business interests for the damage caused to nature and
ecosystems, and the reduction of natural habitats? *
No, as it is merely considered a side effect of the socioeconomic spectrum that one
way or another we all have to pay.
Yes, as it states how they opted to proceed with those actions, regardless of the
consequences.
Yes, as it mentions how their actions are the ones responsible for the harms done to
nature.
No, as it is not only holding them accountable for this situation, but implying there
might be other parties and factors involved.
94. What does the expression "a buffer between humans and disease" refer to? *
The trade of wildlife species and derived products, both legitimate and in the
underworld.
96. The question the author asks in the first paragraph intends to: *
blame us for not thinking more carefully about the commercial decisions we have
made as a society.
threaten us with worse outcomes in the future if we do not stop now to consider the
rights to life and a safe environment.
make us think about the role humans have had up until now regarding our habits
which are directly related to consumerism.
help us find solutions in order to go back to normal with some slight changes in the
habits we have.
97. Which of the following words could replace "emergence" in the fifth
paragraph without significantly changing the meaning of the whole sentence? *
Appearance
Cessation
Crib
Urgency
98. The end of the seventh paragraph refers to "us" as: *
99. "...emerging diseases are often the results of encroachment into natural
ecosystems and changes in human activity." *
The word "encroachment" in the text is closest in meaning to:
Misdemeanor
Nonobservance
Trespass
Intrusion
100. According to the text, what do malaria, SARS, Lyme disease, Ebola, and AIDS
have in common? *
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Forms
79. Which of the following statements is true? *
Anurak has a wife and kids. Sometimes, he helps his grandmother-in-law with her
errands.
Anurak has a wife and kids. Sometimes, he helps his mother-in-law with her errands.
Anurak has a wife and one kid. Sometimes, he helps his grandmother with her
errands.
Anurak has a wife and kids. Sometimes, he helps his grandmother with her errands.
Dialogue #2
Coconut milk, artichokes, romaine lettuce, yellow zucchinis, arugula, and tomatoes.
Almonds, coconut, yellow zucchinis, avocados, pumpkin seeds, spinach, and lettuce.
Raspberries, iceberg lettuce, jicamas, avocados, radishes, tomatoes, and almond milk.
85. What's the name of the establishment the customer called to order? *
Roman's Groceries
Ramses' Groceries.
Ram's Groceries
Remie's Groceries
Dialogue #3