Gallup Q12 Employee Engagement Survey: Psychometric Testing

PSYCHOMETRIC TESTING
GALLUP Q12
EMPLOYEE
ENGAGEMENT
SURVEY
Dr.Ankita Tandon
WHAT IS EMPLOYEE ENGAGEMENT?
Review of literature by Shuck & Wollard, 2010
From literature:
 “A persistent, positive affective-motivational state of fulfillment in employees that is characterized by high levels of activation and pleasure”
(Maslach et al., 2001, p. 417).
 “Employee engagement refers to the individual’s involvement and satisfaction with as well as enthusiasm for work” (Harter et al., 2002, p.
269).
 “A distinct and unique construct that consists of cognitive, emotional, and behavioral components that is associated with individual role
performance” (Saks, 2006, p. 602).
 “[Engaged] employees are mentally and emotionally invested in their work and in contributing to their employer’s success” (Czarnowsky,
2008, p. 6).
Shuck & Wollard, 2010:
 Employee engagement can be defined as “an individual employee’s cognitive, emotional, and behavioral state directed toward desired organizational
outcomes.”
2
GALLUP’S DEFINITION OF EMPLOYEE ENGAGEMENT
How committed an employee is to their organization, their role, their manager and their co-
workers.
• More discretionary effort at work

More highly • Have higher productivity, profitability and customer
service
engaged employees
• Reduced turnover and safety incidents.
3
HIERARCHY OF 12 QUESTIONS
Growth
(How can I Q12. This last year, I have had opportunities at work to learn and grow.
Q11. In the last six months, someone at work has talked to me about my progress
grow?)
Teamwork Q10. I have a best friend at work.

Q09. My associates or fellow employees are committed to doing quality work.
(Do I belong Q08. The mission or purpose of my company makes me feel my job is important.
here?) Q07. At work, my opinions seem to count.
Q06. There is someone at work who encourages my development.

Individual Q05. My supervisor, or someone at work, seems to care about me as a person.
(What do I give?) Q04. In the last seven days, I have received recognition or praise for doing good work.
Q03. At work, I have the opportunity to do what I do best every day.
Basic needs
Q02. I have the materials and equipment I need to do my work right.
(What do I get?) Q01. I know what is expected of me at work.
4
1. BASIC NEEDS: WHAT DO I GET?
Employees’ need to get clarity on work expectations and support to do well.
Q1. What tasks are they responsible for performing
I know what is
expected of me at
work. How one person’s tasks fit with other’ work
Q2. Materials, equipment and information needed to achieve outcomes

I have the materials
and equipment I
need to do my work Someone is supporting them by proactively seeking and positioning the right resources
right. accordingly
5
2. INDIVIDUAL: WHAT DO I GIVE
Employees’ need to know if they are doing well and their contributions are valued
Q3.
Employees want to maximize their contributions - need opportunities,
At work, I have the opportunity to do what space and freedom to work
I do best every day.
Q4.
In the last seven days, I have received Authentic and meaningful recognition
recognition or praise for doing good work.
Q5.
My supervisor, or someone at work, seems Need to be seen as a person first, employee second
to care about me as a person.
Q6.
There is someone at work who encourages Supoport for growth, findings roles that fit their unique KSAa
my development.
6
3. TEAMWORK: DO I BELONG HERE
Employees’ need to have a sense of belonging, and mutual team trust
Employees want to feel valued, make a significant contribution and a

Q7. difference
At work, my opinions seem to count. Creates a greater sense of inclusion, reinforces their sense of self-
worth.
Q8.
The mission or purpose of my company A sense of purpose, alignment with organizational purpose
makes me feel my job is important.
Q9.
Through honest and open communication, understanding of each
My associates or fellow employees are other’s work and respect for each other’s efforts
committed to doing quality work.
Need for affiliation

Q10.
I have a best friend at work. Friendship leads to mutual trust, collaboration and teamwork.
7
4. GROWTH: HOW CAN I GROW
Employees’ need to be challenged to learn something new and find better ways to do their
jobs
Employees want to understand how they are doing, where their work is
Q11. heading
In the last six months, someone at work has

talked to me about my progress. Support from manager to identify what they excel and make
developmental plans
Q12.
This last year, I have had opportunities at Need to be better
work to learn and grow.
8
PSYCHOMETRIC PROPERTIES
 Chronabach Alpha: 0.91 – Business Unit Level
 Meta-analysis to examine and establish validity

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PSYCHOMETRIC TESTING

Review of literature by Shuck & Wollard, 2010

Shuck & Wollard, 2010:

• More discretionary effort at work

Teamwork Q10. I have a best friend at work.

Q06. There is someone at work who encourages my development.

Employees’ need to get clarity on work expectations and support to do well.

Q1. What tasks are they responsible for performing

Q2. Materials, equipment and information needed to achieve outcomes

Employees’ need to have a sense of belonging, and mutual team trust

Employees want to feel valued, make a significant contribution and a

Need for affiliation

In the last six months, someone at work has

 Chronabach Alpha: 0.91 – Business Unit Level

 Meta-analysis to examine and establish validity

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