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    Surveillance Audit Plan

    Uploaded by

    Jessa Villanueva
    The document outlines a two-day surveillance audit plan for NLEX covering their development, construction, operations, and maintenance processes. Day one focuses on management reviews, operational controls, customer satisfaction, and internal audits. Day two examines toll systems, asset management, emergency preparedness, fleet management, and corrective action processes. The agenda includes site visits, interviews, and discussions with management and subject matter experts to evaluate conformance with ISO standards and identify opportunities for improvement. The auditors will summarize their findings at the end of each day and provide a final audit report.

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    © All Rights Reserved
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    Surveillance Audit Plan

    Uploaded by

    Jessa Villanueva
    65 views3 pages
    The document outlines a two-day surveillance audit plan for NLEX covering their development, construction, operations, and maintenance processes. Day one focuses on management reviews, operational controls, customer satisfaction, and internal audits. Day two examines toll systems, asset management, emergency preparedness, fleet management, and corrective action processes. The agenda includes site visits, interviews, and discussions with management and subject matter experts to evaluate conformance with ISO standards and identify opportunities for improvement. The auditors will summarize their findings at the end of each day and provide a final audit report.

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    092020 Surveillance Audit Plan.docx

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    The document outlines a two-day surveillance audit plan for NLEX covering their development, construction, operations, and maintenance processes. Day one focuses on management reviews, operational controls, customer satisfaction, and internal audits. Day two examines toll systems, asset management, emergency preparedness, fleet management, and corrective action processes. The agenda includes site visits, interviews, and discussions with management and subject matter experts to evaluate conformance with ISO standards and identify opportunities for improvement. The auditors will summarize their findings at the end of each day and provide a final audit report.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    65 views3 pages

    Surveillance Audit Plan

    Uploaded by

    Jessa Villanueva
    The document outlines a two-day surveillance audit plan for NLEX covering their development, construction, operations, and maintenance processes. Day one focuses on management reviews, operational controls, customer satisfaction, and internal audits. Day two examines toll systems, asset management, emergency preparedness, fleet management, and corrective action processes. The agenda includes site visits, interviews, and discussions with management and subject matter experts to evaluate conformance with ISO standards and identify opportunities for improvement. The auditors will summarize their findings at the end of each day and provide a final audit report.

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    Surveillance Audit Plan

    (September 17 – 18, 2020)

    Scope: Development, Construction, Operations and Maintenance of NLEX within its concession

    Priorities during the audit: ESH Operational Controls, Customer Satisfaction, Internal Audit

    Audit Agenda
    Day 1 (September 17 - Thursday)
    Time Location Process / Section Participants 5 Auditor/s
    8:00 – 8:15 Audit Preparation MR - AJA All
    8:15 – 8:30 OMC Opening Meeting Management Team All
    Boardroo MR
    m
    8:30 – 10:30 Top Management – Context, Risks, Management Team
    Objectives, Changes and Performance (ManCom, AJA, All
    Monitoring, Management Review & ERM: RTD)
    Improvement
    10:30 – 12:00 Document & records management; 1 auditor
    Employees participation and consultation JMS/HRG
    MR, ESH head, Employee rep
    10:30 – 12:00 Competency & awareness management HR (LMW/MML/RAC) 1 auditor
    (10:30- 11:30),
    Internal and External communication Com Head (MSV/MBT)
    (11:30-12:00) HR/ESH
    Emergency Preparedness, drills and ESH Head (AJNA)
    8:30 – 10:30 evaluation; Hazard, aspects, risks, MR (AJA) 1 auditor
    assessment, OTPs, elimination of hazards PCSO
    8:30 – 10:30 Hazard, aspects, risks, assessment, OTPs, ESH Head (AJNA) 1 auditor
    elimination of hazards; Legal requirements PCSO
    & compliance management
    8:30 – 12:00 ESH Operational controls – inspection & Procurement (JDC/IMC/MPS) 1 auditor
    Tour of facilities; ESH Guide
    Procurement and outsourcing management
    12:00 - 13:00 LUNCH
    13:00 – 16:00 OMC TCR Central Control room; (1:00-2:00) TC head (WDD/RSI) 1 Auditor
    Complaints & Satisfaction Management Customer Care (CMF)
    (2:00 – 4:00) Marketing (GLA/RRF)
    13:00 – 16:00 Construction, Project & subcontractors Project Management / ESH 1 auditor
    Integrity management; Hazards, aspect, risk NGC/FMA/NDD / RC
    Building assessment, OTPs, elimination of hazards;
    Engineering & Design VLA/LCO
    13:00 – 16:00 Change & Knowledge management CBE (AJA /AJNA / JMS / HAC)
    (1:00 – 2:30); HR (MML) 1 auditor
    MIS & Telecom systems maintenance MIS / Telecoms (GGC/BVF/MTB)
    (2:30- 4:00)
    13:00 – 16:00 Tollways Facilities maintenance Asset head (JJG/WMP/RLD) 1 auditor
    management
    13:00 – 16:00 ESH Programs monitoring and ESH head (AJNA) 1 auditor
    measurement
    16:00 – 17:00 OMC Auditors Alignment: MR - AJA All

    1
    Boardroo Summary of the Day
    m
    End of Audit Day 1

    Day 2 (September 18 - Friday)


    Time Location Process / Section Participants 5 Auditor/s
    8:15 – 8:30 OMC Audit Preparation MR - AJA All
    Boardroom
    Toll Systems Calibration mgt; (830-930) Traffic (WDD)
    8:30 - 12:00 Toll Systems & Traffic mgt; (930-10:30) Telecom (GGC/Ave) 1 auditor
    Asset Mgt – roadway, bridges, road Asset (JJG/PLN)
    furniture, incident response (10:30-12:00) (HIR / SME’s)
    Sta. Rita ODB

    Hazards, aspects, risks assessment, OTPs,


    8:30 – 12:00 elimination of hazards; Legal requirements ESH head
    and compliance management PCSO 1 auditor
    Standard: ISO 45001:2018; ISO 14001:2015
    EE-ME Equipment & Facilities maintenance Maintenance –
    8:30 – 12:00 Outsourced services; (8:30-10:30) SME’s (WMP) 1 auditor
    MIS and Telecom systems maintenance Telecom – SME’s
    (10:30 -12nn) (MTB)

    ESH Programs, monitoring and


    8:30 – 12:00 measurement; Emergency preparedness, ESH head, ERT head 1 auditor
    drills and evaluation; Employees Workers rep
    participation and consultation

    Transport Fleet and yard management; Fleet - ASEsguerra


    8:30 – 12:00 (8:30-10:30) WHSE -JDC/LLH 1 auditor
    Warehousing and Inventory management Security – RACarlos
    (10:30-12nn)

    12:00 – 13:00 Lunch


    13:00 – 15:00 ESH operational controls, inspection and
    Sta. Rita ODB tour facilities ESH head/Guides 1 auditor

    15:00 – 16:00 Incidents, nonconformity and corrective


    OMC action ESH SME’s 1 auditor
    Boardroom
    13:00 – 16:00 Corrective Action system and management, JMS/KVA
    Internal Audit system MR - AJA 2 Auditors
    16:00 - 16:30 Audit Report writing; Auditors Alignment;
    Summary of the day MR - AJA All

    16:30 – 17:00 Closing Meeting Management All


    MR
    End of Audit

    Legend:

    2
    SME – Subject Matter Expert

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