TEST ONE

READING
(1 hour)
Questions 1-45

Part 1
Questions 1-7

• Look at the statements below and the job advertisements on the opposite page.
• Which job (A, B, C or D) does each statement 1-7 refer to?
• For each statement 1-7, mark one letter (A, B, C or D) on your Answer Sheet.
• You will need to use some of these letters more than once.
• There is an example at the beginning (0).

Example:

o You need to have experience of computer systems.

1 You will need to work effectively with other departments.

2 The company is going to expand significantly soon.

3 The company is the most important one in its field.

4 You may need to alter the way your department is organised.

5 You will need the ability to work well within groups.

6 The company offers good opportunities for promotion.

7 You will need to organise contracts with other companies.

6
 Test One Reading

...
FINANCE DIRECTOR
SOLVIT BUSINISS STRATIGY
£50-70,000 (ONSUlTANT
SOLVIT is the country's leading legal NlV RETAIL. GROUP
management IT systems provider, having £50,000 + Benefits
developed the ability to deliver up-to-date
NV is one of the country's biggest retailers and is
technology to customers way ahead of its
now looking to appoint a new in-house consultant
competitors. We now need to appoint a
for business strategy. Key requirements are
Finance Director to play an essential role in
analytical ability and a capacity to innovate. These
the strategic development of the company.
must be combined with strong teamworking skills.
Candidates should have a record of Candidates should possess the potential to take
achievement in a high technology advantage of the considerable career progression
environment (ideally software applications). possibilities available within the NV Retail Group .

.. ......
"FINANCIAL CONTROLLER L·1lI VICE-PRESIDENT (fINANCE)
TOUCHSTONE PLC
IB&CI
CORP
Approx£45,OOO
Approx £55,000 + Stock Options

B&C CORP is a highly successful marketing TOUCHSTONE is involved in the

services company. With an impressive development, manufacture and marketing of
client list, this well-established organisation
state-of-the-art medical products. We can
offers a secure and enjoyable career in an
exciting business area. The Financial offer a rare and challenging opportunity in
Contmller will be responsible for senior finance. The Vice-President Finance's
recommending and carrying out any responsibilities will involve the negotiation
necessary changes in the running of the of commercial arrangements including
finance department. The Controller will also
licenSing and joint venture agreements. The
be expected to deal with and build
individual relationships with non-finance successful candidate will enjoy a rewarding
managers, providing input and guidance. career with an organisation that is just about
to achieve rapid and effective growth.

7
Part 2
Questions 8 -12

• Read the text below about work routines.

• Choose the best sentence from the opposite page to fill each of the gaps.
• For each gap 8 -12, mark one letter (A-G) on your Answer Sheet.
• Do not use any letter more than once.
• There is an example at the beginning (0).

CHANGE YOUR OFFICE HABITS

Paper is a good thing. Forget about the paperless office. Software programmes such as
Outlook and Lotus Notes and em ail are all very well, but it's better to have pieces of paper
that you can see, touch, stick to your monitor, keep in a book - and remember. (0) .... Q. ....
Re-discover the joys of paper and you'll find yourself working much more efficiently.

Becoming a fan of paper may not be your personal way of being more productive at work.
(8) ........... The vast majority of office workers waste time during the day because of them -
chatting, working ineffectively, or just staring into space.

To be effective, you need to plan. Set yourself a list of tasks each day and tick each one off as
you have achieved it. If you're in the habit of missing lunch, don't. Take a proper break or by
3pm you'll be good for nothing. As a business advisor, I've worked with senior managers who
were working until 9 or 1Opm, but once I'd shown them how to plan effectively, they got twice
as much done and were off home by six. (9) ........... But for most people, who have to struggle
against their own bad habits with no outside help, making a change can be more difficult.

You need strength of mind to change bad habits. For example, you might not be replying to
e-mails when you receive them, which means that just when you should be going home you
have a whole series of people to reply to. (10) ........... So you need to train yourself to respond
when the message comes in.

Of course, bad working habits aren't simply about how you work, but can also be a reflection
of how you communicate. (11) ........... Rememberthattalk at work is always public and in
most work settings your performance will, at some point, be evaluated on your conversational
style.

It might seem impossible to change the way you communicate, but even a small alteration in
style can make a big difference. If you get very nervous in meetings, you may tend to talk a lot
to try to cover it up. What you need to do is to think carefully about what you really need to
say, and then speak clearly and concisely. If you never speak in meetings, make an effort to say
at least one thing. If you're worried that you come over as too bossy, try a gentler approach.
(12) ........... And if you're always first to voice an opinion, make sure you rememberto ask
others for theirs.

It's true that falling back into bad habits can be hard to avoid. But unlike dieting or giving up
smoking, which involve stopping something enjoyable, changing bad work habits means you
give up unenjoyable late nights at the office. It will improve your whole life.

8
 Test One Reading

Example:

A That kind of major improvement is easy if you're at a high level, and someone is paid
to come and organise you.

B Despite this, bad habits at work waste both time and money.

C However, that doesn't mean that you wouldn't benefit from changing your working
habits in some way.

D Doing it badly is one of the prime causes of problems in the workplace, and
judgements about people are often based on how well they express themselves.

E This may involve saying 'it would be helpful if you could ... ', rather than 'I need
you to ... '.

F Many of them were probably expecting an answer much earlier on.

G Given the way our memories work, having things stored on computer just means we
forget about them.

9
Test One Reading

Part 3
Questions 13-18

• Read the article below about banking and the questions on the opposite page.
• For each question 13-18, mark one letter (A, B, C or D) on your Answer Sheet for the answer
you choose.

The changing face of banking

anking has always been different from other lead to a rise in bank profitability appears
B industries. In its processes, it escaped the
industrial revolution of the 19th century,
surprising to some. Howard Davies, chairman of
the Financial Services Authority, the UK's
remaining for decades a cottage industry while financial regulator, points out that the Internet
manufacturing businesses developed along mass makes it easier for customers to take control of
production lines. In its regulatory framework, too, their money. 'That must be worrying for an
banks stayed apart, and were given security by industry which for so long has relied on
government protection, for which they paid a custOlners' inactivity,' he warned in a recent
heavy price in the shape of restrictions on the speech.
businesses they could operate in to earn fees and
on how those businesses should be run. In fact, one of the most striking effects of
technological advance on banking has been to
The cottage industry stage has long since passed. make it much easier for new entrants to break into
More efficient approaches to communication have a market, without going to the expense of building
enabled administrative processes that once had to a new branch network. In order to confront these
be carried out separately in each bank branch to new entrants, and also to l<eep up with the
be grouped in processing centres. Economies of efficiency opportunities within the traditional
scale in some areas of the financial industry have banking industry, banks have begun a drive for
at last followed, resulting in links between greater scale of operations. However, even after
companies without the scale to compete alone. years of banks merging with each other in order to
achieve this, the US still has thousands of banks,
Falling telecommunication costs have enabled and it's only in very few countries that a few of the
banks to answer their customers' telephone calls largest banks control more than half the national
from call centres dealing with customers over a market.
wide area, rather than from offices for each
individual town or city. Administration of Marcel Ospel, chief executive of UES, now the
investment funds has migrated to cost-effective third largest bank in Europe and itself a product of
centres. Several banks are exploring the transfer of a merger between two of Switzerland's big three
some processing functions to other continents, banks, says lTIOre drarnatic consolidation is yet to
following a path well worn by some sectors of come, in both retail and wholesale finance. 'This
manufacturing. industry, somewhere down the road, is going to
look like the car industry or the oil industry, where
As well as the increased use of the telephone you have a few international operators who each
network for banking operations, the Internet is control 8, 10 01' 12 per cent of the world market,'
playing an increasing role. The belief that this will he says.

10
 Test One Reading

13 What does the writer say about banking in the past in the first paragraph?
A It kept changing its methods.
B It charged customers higher fees.
e It benefited from government policy.
D It refused to cooperate with certain types of business.

14 What change in banking is mentioned in the second paragraph?

A banks taking over other types of company
B banks changing the location of main branches
e banks developing new business partnerships
D banks dealing with a greater number of customers

15 In the third paragraph, the writer's main topic is

A the fact that banks are relocating certain aspects of their operation.
B the fact that banks tend to copy what their competitors do.
e the results of changes in certain banking processes.
D the problems that banks have had to deal with.

16 Howard Davies says that performing banking transactions over the Internet
A will produce surprisingly high profits for banks.
B makes many customers feel nervous about security.
e will reduce the amount of work involved in transactions.
D enables customers to keep a closer check on their accounts.

17 According to the writer, because new banks have entered the market,
A some banks are stressing the benefits of traditional methods.
B there has been an increase in the total number of banks.
e existing banks have taken steps to increase in size.
D each bank has a smaller share of the market.

18 In the concluding paragraph, we learn that in the future

A banks will combine operations with other industries.
B a number of banks will become increasingly global.
e banks will fluctuate in terms of their market share.
D the largest banks will be those based in Europe.

11
Test One Reading

Part 4
Questions 19-33

• Read the text below about hotels for business travellers.

• Choose the correct word to fill each gap from A, B, Cor D on the opposite page.
• For each question 19-33, mark one letter (A, B, C or D) on your Answer Sheet.
• There is an example at the beginning (0).

Better and better for the business traveller

There's been a lot of progress in services for the business traveller. It (0) ...... ...c:.:. ........ off
with a desk in each room. Then a second phone was (19) ................... , so you didn't have
to (20) ................... the bedside one over to the desk. Today, any hotel
(21) ................... itself as a business hotel is (22) ................... to have a fax machine
available for your use, (23) ........................ there's not one actually (24) ................... for
you in your room. In fact, many hotels have gone a step (25) ................... by adding
direct, high-speed Internet access.

These facilities may sound expensive, but they're a worthwhile (26) ................... for the
properties, given that the American Hotel and Motel Association (27) ................... that
business and convention travellers (28) ................... for approximately fifty-six per cent
of domestic lodgings each year. That's a total of 221 million trips. No wonder hotels are
competing for the business traveller.

'It all (29) ................... out of the idea of having a business centre in the hotel,' says John
Fox of PKF Consulting, a New York-based firm that tracks hotel developments and
statistics. 'Today the (30) ................... is to bring the business centre into the room.'
But giving corporate travellers a high-quality service (3 I) ................... more than just
office equipment. It also involves being (32) ................... airports and financial districts,
and (33) ................... free shoe shines and mobile phones.

12
 Test One Reading

Example:

A opened B began C started Died

19 A founded B advanced C introduced D commenced

20 A pull B put C place D position

21 A claiming B promoting C urging D notifying

22 A demanded B insisted C needed D required

23 A if B unless C without D whether

24 A attending B served C remaining D provided

25 A greater B longer C further D higher

26 A capital B investment C charge D fund

27 A adds B counts C totals D estimates

28 A represent B identify C account D calculate

29 A grew B increased C built D lifted

30 A trend B direction C course D route

31 A has B takes C does D gets

32 A close B next C about D near

33 A forwarding B offering C disposing D submitting

13
Test One Reading

PartS
Questions 34-45

• Read the article below about MBAs.

• In most of the lines 34-45 there is one extra word. It is either grammatically incorrect or does not fit in
with the sense of the text. Some lines, however, are correct.
• If a line is correct, write CORRECT on your Answer Sheet.
• If there is an extra word in the line, write the extra word in CAPITAL LETIERS on your Answer Sheet.
• The exercise begins with two examples (0) and (00).

Examples: 0 @] [EJ
~@]@]000@]0

MBA Benefits
o A Masters in Business Administration (MBA) is without of doubt the best

00 management qualification available, and is equally useful in almost any field.

34 Whether you work in industry, the commerce or public service, an MBA will

35 prepare you for a general management role. If you work in professional

36 practice, an MBA will so broaden your understanding of the general business

37 issues that facing the clients you work with. If you're a consultant, it will

38 increase up your strategic awareness and analytical skills. Moreover, an MBA

39 can make it a big difference to your employability in a highly competitive jobs

40 market. People often think that there is a common MBA syllabus and since that

41 all courses are similar to. It is true that all MBAs have a central programme

42 covering key management functions, such as finance, human resources,

43 strategy and marketing. But there is the similarity ends. Some courses teach

44 each of these subjects separately while others take out a more integrated

45 approach, showing, for an example, the effect of finance on marketing decisions.

You should choose the course that best fits your career ambitions.

14