Bias-Free Language Guide
Bias-Free Language Guide
Bias-Free Language Guide
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Inclusive Excellence
INTRODUCTION
MICRO-AGGRESSIONS
ABILITY/DISABILITY STATUS
SEXUAL ORIENTATION
INTRODUCTION
Language as Leadership
Language has been described as complicated, intriguing and beautiful. Benjamin Lee Whorf said, "Language shapes the way we
think, and determines what we can think about."* Some writers have commented on language as the biggest barrier to human
progress because, as Edward de Bono said, “Language is an encyclopedia of ignorance. Old perceptions are frozen into language
and force us to look at the world in an old-fashioned way.” All things considered, individuals are both beneficiaries and victims
of whatever language traditions they are born into.
Universities are places to look at the world in new ways. As a university organization, we care about the life of the mind. We
offer this guide as a way to promote discussion and to facilitate creative and accurate expression.
An integral part of UNH’s mission is to continue to build an inclusive learning community, and the first step toward our goal is an
awareness of any bias in our daily language. As we begin to understand bias, we explore the truths of hierarchy and oppression.
When we free ourselves of bias, we are thus affirming identities that differ from our own. When we do not affirm another
person’s identity, we are characterizing an individual as “less than” or “other”. This makes them invisible, and for some, it feels
like a form of violence.
This guide is meant to invite inclusive excellence in our campus community. Each step of inclusion moves us closer to a full
democracy. The text was prepared for faculty, staff and students of the UNH community to encourage the full range of
contributions that we offer as individuals and members of various groups. The guide presents practical revisions in our common
usage that can make a difference and break barriers relating to diversity.
Diversity is a civic value at UNH. We are committed to supporting and sustaining an educational community that is inclusive,
diverse and equitable. The values of diversity, inclusion and equity are inextricably linked to our mission of teaching and
research excellence, and we embrace these values as being critical to development, learning and success. The Faculty Senate’s
Statement on Diversity emphasizes, “We expect nothing less than an accessible, multicultural community in which civility and
respect are fostered, and discrimination and harassment are not tolerated.”
Our hope is to encourage thoughtful expression in terms that are sensitive to the diverse identities and experiences in our
community. Language is an incredibly complex phenomenon that often reflects and affects our identities. There is wide diversity
among us in usage and understanding of language based on our age, place of origin, culture and class, among other identities.
This guide is not a means to censor but rather to create dialogues of inclusion where all of us feel comfortable and welcomed.
We invite your feedback, including suggestions, edits and additions. Thanks for reading and thanks for careful consideration
when you speak.
When appropriate, ask how a person wishes to be identified, and please remember that identity terms are meant for individuals
to use to identify themselves and not for us to identify them. Use inclusive language to emphasize or focus the reader’s
attention on similarities, equality and respect. Conversely, avoid using language that detracts from the sense of value of the
whole person and avoid terms that exclude, marginalize, diminish or lower the status of any individual or group (e.g., “us and
them” constructions). If you don’t know what to say, just ask the individual how they prefer to be identified.
In addition, avoid stereotypes and words that are derived from negative assumptions e.g., using the expression “going Dutch”
for “splitting the bill”.
Diversity: Individual differences (e.g., personality, learning styles, and life experiences) and group/social differences (e.g.,
race/ethnicity, class, gender, sexual orientation, country of origin, physical or cognitive abilities, as well as cultural, political,
religious, or other affiliations) that can be engaged in the service of learning.
Inclusion: The active, intentional, and ongoing engagement with diversity—in people, in the curriculum, in the co-curriculum
and in communities (intellectual, social, cultural, geographical). This engagement with diversity has the potential to increase
one’s awareness, content knowledge, cognitive sophistication, and empathic understanding of the complex ways individuals
interact within systems and institutions.
Equity: Creating opportunities for equal access and success for historically underrepresented populations such as racial and
ethnic minority and low-income students, in three main areas:
• Representational equity, the proportional participation at all levels of an institution;
• Resource equity, the distribution of educational resources in order to close equity gaps; and
• Equity-mindedness, the demonstration of an awareness of and willingness to address equity issues among institutional
leaders and staff
Inclusive Excellence: refers to the achievement of institutional excellence through a sustained intentional, dynamic, and
interactive engagement across a fully diverse campus in all phases of univesity life (curricular, co-curricular, research, and
outreach). Only with an equitable inclusion of diverse peoples, perspectives, and pedagogies can optimal teaching, inquiry,
artistic development, and learning occur.
Intercultural Competence: knowledge of others, knowledge of self, skills to interpret and relate, skills to discover and/or to
interact, valuing others values, beliefs, and behaviors, and relativizing one's self. Also involves the development of one's skills
and attitudes in successfully interacting with persons of diverse backgrounds.
MICRO-AGGRESSIONS
A micro-aggression is a subtle, often automatic, stereotypical, and insensitive behavior or comment or assumption about a
person’s identity, background, ethnicity, or disability. Micro-aggressions may be intentional or non-intentional. They may be
experienced daily by some people. The messages may be delivered in verbal, behavioral, and environmental forms (residing in
the "climate" of an institution or in the broader society). For example, when women in the workplace enter a conference room
where portraits of past CEOs or boards of directors are honorifically displayed, and they are all men. The implicit message is
that women are less competent and/or that women may not be selected for leadership in that organization.
Mico-aggressions are delivered in many forms - politely or negatively. "I don't think your daughter is capable of doing that
because of her disability", a school principal may say to a parent in front of the student - ignoring her presence completely.
Forms of Aggression
Example: “Why do you need a wheelchair? I saw you walk… You can walk, right?” to a person who is using a mobile chair for
long-distance travel.
Example: A person exhibits a stubborn, begrudging attitude, that they will accommodate an accessibility request. The
verbalization is appropriate but the tone seems insulting.
Micro-invalidation, degrading a person’s wholeness through making false assumptions about the other’s ability, causing a
sense of invalidation.
Example: “You have a learning disability? How can you be a lawyer?” to a person with a learning disability.
Example: “The new international student is having language challenges.” (More appropriately, we would say that the new
international student is concentrating on learning a new language.)
Micro-aggressions hold a lot of power and especially because of their frequency in our culture. They may appear subtle and
harmless, but we must address them if we wish to consider ourselves a truly civil society.
The opposite phenomenon is what Mary Rowe of MIT termed micro-affirmations. These are subtle or small acknowledgements
of a person’s value and accomplishments such as public praise of a person’s work or character, or they may be acts of kindness
like opening the door for someone. The apparently “small” affirmation of appropriately identifying someone’s gender, for
instance, in a social exchange, through correct language will build colleague-ships and caring relationships. All of these so-called
small gestures create a healthy, more productive classroom culture or work environment.
The following is a list of terms that arise when age, class and size are discussed. Keep in mind that identities are personal;
individuals will define their own identity.
Glossary of Language
Preferred: person who lacks advantages that others have, low economic status related to a person’s education, occupation and
income
Problematic: poor person, person from the ghetto
Note: Some people choose to live a life that is not connected to the consumer world of material possessions. They do not
identify as “poor”.
Preferred: person living at or below the poverty line, people experiencing poverty
Problematic/Outdated: poor person, poverty-stricken person
ABILITY/DISABILITY STATUS
General Principles
Use person-first constructions that put the person ahead of the disability, e.g., instead of “a blind woman” or “a diabetic”, use “a
woman who is blind” or “a person with diabetes”.
Just as it is not always necessary to convey the color of a person’s hair, for example, do not mention that a person has a
disability unless it is relevant to the communication.
Avoid using language that casts disabilities as negative. For example, steer away from using phrases such as; suffers from,
afflicted with or victim of, as such expressions cast disabilities as negative attributes. By the same token, avoid using the terms;
handicapped, challenged and crippled. Nick Holtzhum, former UNH student said, “Being disabled just gives you different
means to do the same things that others do.”
Potential Issues
Although the majority of disability advocacy groups and members of the disability community generally accept the term
“disability,” there are some who believe that even the term “disability” itself is pejorative. Some people may often prefer to use
terms such as “differently abled” and/or may characterize a disability as simply a difference rather than any sort of impediment,
for example, members of Deaf Culture. Again, it is advisable to ask people how they would they like to be addressed whenever
it is relevant to the situation. Remember, most of us will possibly face being disabled at some point in our lives; whether it
comes sooner or later depends on our circumstances.
Glossary of Language
Focus: It’s important to remember that we come from diverse backgrounds and experiences that foster our full identities. We
are not just what appears on the surface to be our singular or perceived dominant identity.
The following is a list of terms that arise when referring to race, ethnicity and culture.
Glossary of Language
Preferred: use the specific name of the country on the continent; Africa; e.g., Egypt, Ethiopia
Problematic: Africa, which is a continent of many countries
Note: “African” is a broad term. Even though we know Africa as one of the seven continents, citizens prefer to identify with their
country of origin, such as Ethiopian or Nigerian.
Preferred: bi-racial people, multi-racial individuals when it is relevant to state this in a communication
Problematic: mixed race people, mulatto
Preferred: Native Americans or indigenous people or First Nation people (Often referring to native Canadians)
Problematic: Indians (when referring to indigenous American people unless the person indicates that they preferred to be
identified as Indian)
Multiracial: A term designating persons of interracial parentage or heritage. This terms was added to the Census 2000 and has
allowed interracial persons to select a more appropriate category that didn't force them to choose between parts of their
heritage. People consider themselves biracial when their heritage consists of two races.
Ethnicity: A group identity assigned to specific groups of people who share a common linguistic, religious and/or cultural
heritage. Ethnicity is not synonymous with "race".
Race: A group identity historically related to a local geographic or global human population traditionally distinguished as a
group by genetically transmitted physical characteristics. Race is believed to be a social construct, without biological merit that
was designed to maintain slavery.
SEXUAL ORIENTATION
You will find various definitions of sexual orientation among people of varying cultures, places of origin, generations, etc.
Glossary of Language
Preferred: Sexual Minorities, Queer, Lesbian, Gay, Bisexual, Transgender, Queer/Questioning (LGBTQ)
Problematic: People of an alternative “lifestyle” (when referring to sexuality)
“Lifestyle” is an inaccurate term used by anti-gay extremists to denigrate lesbian, gay, bisexual and transgender lives. As there is
not one straight lifestyle, there is not one lesbian, gay, bisexual or transgender lifestyle. Queer, historically a derogatory term,
has been reclaimed by many sexual minorities and their allies. Queer is often used as an umbrella term to describe lesbian,
gay, bisexual, pansexual, transgender, and questioning (of sexuality and/or gender identity).
Preferred: People with intersex characteristics, individuals with ambiguous sexual organs
Problematic/Outdated: Hermaphrodites
Intersex can be used when describing a person whose biological sex is ambiguous. There are many genetic, hormonal or
anatomical variations that make a person’s sexual organs ambiguous (e.g., Klinefelter Syndrome). Parents and medical
professionals usually assign intersex infants a sex and perform surgical procedures to conform the infant’s body to the chosen
assignment.
Note: the intersex community speaks out against non-consensual, premature and unsound practices. The term intersex is not
interchangeable with or a synonym for transgender.
Preferred: Sexual Reassignment Surgery (SRS), Gender Reaffirming Surgery, Gender Confirming Surgery
Problematic/Outdated: Sex Change
Refers to surgical alteration, and is only one small part of transition (see transition directly above on intersex characteristics).
Not all transgender people choose to, or can afford to have Sexual Reassignment Surgery. Journalists and researchers should
avoid overemphasizing the role of SRS in the transition process.
Glossary of Terms
Biphobia
The fear, hatred and/or dislike of people who are or are perceived to be bisexual.
Note: This includes prejudice, discrimination, harassment and acts of violence. It can often manifest as discrediting or doubting
the existence of bisexuality.
Cisgender
A range of different identities wherein a person is comfortable identifying with the sex or gender they were assigned at birth.
Ciscentrism
A pervasive and institutionalized system that places transgender people in the “other” category and treats their needs and
identities as less important than those of cisgender people.
Note: This includes the lack of gender-neutral restrooms, locker rooms, and residences.
Gender Expression
Refers to all external characteristics and behaviors that are socially defined as either masculine or feminine, e.g., dress,
mannerisms, speech patterns and social interactions.
Gender Identity
A person's internal definition of self as man, woman, or transgendered. One's gender identity may or may not be conguent with
one's biological sex or traits typically associated with one's biological sex. Not to be confused with sexual orientation, which
determines one's primary attraction to another gender.
Hetero-normativity
The presumption that heterosexuality is universal and/or superior to other sexual orientations
Example of perpetuation of hetero-normativity - seeing a ring on a woman’s finger and saying “congratulations, what’s his
name?”
This illustrates the assumption that the woman is heterosexual or that she is in a relationship with a person of male gender.
Note: Even though it may seem this way in some relationships where one person is more masculine and/or feminine than the
other, the idea of someone being “the man” and the other being “the woman” is a reflection of a hetero-normative society.
Heterosexism
Prejudice, bias, or discriminations based on the presumption that heterosexuality is universal and/or superior to other sexual
orientations.
Homophobia
The fear, hatred and/or dislike of people who are attracted - or are perceived to be attracted to a person of the same sex or
gender.
Note: Homophobia may result in acts of prejudice, discrimination, harassment and violence. It is possible for someone who is
attracted to people of the same gender to be homophobic. This is called “internalized homophobia”, which means having
negative feelings toward oneself because we live in a homophobic society – or something like that.
To Be Out
To be open about your sexual orientation and/or your gender identity
Note: A person may be out only in a particular area of their life, for example, they may only be out to friends, but not to family
or vice versa. It can never be assumed that someone is out to everyone.
To reveal an individual’s sexual orientation and/or gender identity, “to out someone”, is a violation of an individual’s right to self-
identify and may result in life-threatening consequences. Each person chooses when and with whom they want to share their
identity.
Sexual Orientation
A person’s innate, enduring physical, emotional and/or spiritual attraction toward others
Note: This attraction is typically, but not always, specific to a particular gender (or to multiple genders). For example, some
people are attracted only to men or women; other people are attracted to both men and women, and some others’ attractions
transcend gender (e.g., they are attracted to specific traits or characteristics, regardless of their gender).
Sexual behavior is an action that a person chooses, but that action does not necessarily define a person’s orientation as gay,
straight, bisexual, pansexual or asexual.
Transphobia
The fear, hatred, and/or dislike of people who are/or are perceived to be outside of the socially constructed systems of sex
and/or gender.
Note: Transphobia may result in acts of prejudice, discrimination, harassment and violence.
The following commonly used terms are explained for the purpose of avoiding sexism and inaccuracies.
First, it is essential to discuss the concept of gender. Gender is a socially constructed system to classify traits, appearance
and/or other things as masculine, male, feminine, and/or female. It is important to note that although masculinity is typically
ascribed to biological males, and femininity is typically ascribed to biological females, those connections are socially constructed
and, therefore, are not always accurate.
Glossary of Language
Preferred: Folks, People, You All, Y’all
Problematic/Outdated: Guys (when referring to people overall)
Preferred: Women
Problematic/Outdated: Girls (when referring to adult women)
Preferred: supervisor, police officer, flight attendant, homemaker, postal worker/mail carrier
Problematic/Outdated: foreman, policeman, stewardess, housewife, mailman
Preferred: The boys chose (specify), The students behaved in the following way (specify), He did the following (specify)
Problematic: The boys chose typically male toys. The student's behavior was typically female. He acts like an old women
Being specific reduces the possibility of stereotypical bias.
Preferred: Thanks to the administrative assistants for their work on the project
Problematic: Thank the girls in the office for typing the reports
Preferred: Scientists/researchers/adminstrators are often separated from their spouses/partners when their research requires
them to travel
Problematic: Scientists/researchers/adminstrators are often separated from their wives when their research . . . .
Preferred: Children who are gender non-conforming, Children who are gender variant
Problematic/Outdated: Girlie or Tomboy
Preferred: Cisgender/Cissexual/Cis
Problematic/Outdated: Biological /Genetic/Natal/ “normal” gender
Gender Attribution
The act of assuming someone’s gender upon first impressions based usually on their appearance
Note: The gender attributed to a person does not always coincide with that person’s stated gender identity.
Gender Expression
The way an individual expresses their gender through their clothing, attitude, hairstyle, etc.
Note: Many times homophobic attacks are actually attacks on an individual’s perceived gender expression and not necessarily
their sexual orientation since it is not something you can actually see about a person.
Gender Identity
One’s innate inner feeling of being a man, woman, both or neither.
Note: Gender identity may or may not be associated with one’s physical body.
Thank you to the many editors and proofreaders of this outreach to build a better campus climate at UNH.
Writers and editors: Sylvia Foster, Szu-Hui Lee, Joelle Ruby Ryan, Sean Moundas, Janice Pierson and the Women’s Commission
members in the 1990's who drafted the "Guide to Non-Sexist Language" to inspire conversations about accuracy and creativity
in language.
Additional References:
"Understanding Transgender, Frequently Asked Questions About Transgender People ", National Center for Transgender
Equality