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    1.67 How To Handle Early Departures PDF

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    This document outlines the procedure for handling early guest departures from a hotel reservation. It states that if a guest checks out earlier than their original reservation, the reservation advisor should amend the departure date in the property management system. They should also inform the guest of any applicable early departure fees. The advisor should leave a note for front desk staff about the early departure and fees to post to the guest's folio. It also addresses procedures for early departures communicated via telephone, email, third-party sites, or directly to front desk staff. The SOP aims to ensure early departures are managed professionally and fees are charged correctly.

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    © All Rights Reserved
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    1.67 How To Handle Early Departures PDF

    Uploaded by

    s
    404 views2 pages
    This document outlines the procedure for handling early guest departures from a hotel reservation. It states that if a guest checks out earlier than their original reservation, the reservation advisor should amend the departure date in the property management system. They should also inform the guest of any applicable early departure fees. The advisor should leave a note for front desk staff about the early departure and fees to post to the guest's folio. It also addresses procedures for early departures communicated via telephone, email, third-party sites, or directly to front desk staff. The SOP aims to ensure early departures are managed professionally and fees are charged correctly.

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    1.67 How to handle early departures.pdf

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    This document outlines the procedure for handling early guest departures from a hotel reservation. It states that if a guest checks out earlier than their original reservation, the reservation advisor should amend the departure date in the property management system. They should also inform the guest of any applicable early departure fees. The advisor should leave a note for front desk staff about the early departure and fees to post to the guest's folio. It also addresses procedures for early departures communicated via telephone, email, third-party sites, or directly to front desk staff. The SOP aims to ensure early departures are managed professionally and fees are charged correctly.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    404 views2 pages

    1.67 How To Handle Early Departures PDF

    Uploaded by

    s
    This document outlines the procedure for handling early guest departures from a hotel reservation. It states that if a guest checks out earlier than their original reservation, the reservation advisor should amend the departure date in the property management system. They should also inform the guest of any applicable early departure fees. The advisor should leave a note for front desk staff about the early departure and fees to post to the guest's folio. It also addresses procedures for early departures communicated via telephone, email, third-party sites, or directly to front desk staff. The SOP aims to ensure early departures are managed professionally and fees are charged correctly.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    5.

    67 How to handle early departures

    Scope Of SOP:

    To ensure that all early departures are handled in a professional manner and charged on a timely basis.

    How to carry out the SOP Key Points


    An early departure happens when a guest checks out prior to the originally Refer to Early Departure
    reserved departure date. policy.

    Early Departure via Telephone:


    Check if any additional
    Should the advisor receive a call notifying the Early Departure of the guest the services have been
    departure date of the reservation should be amended on the PMS at the very organized with the
    same time. Any applicable charges should be informed to the guest / booker reservation. (Visa,Ahlan ,
    at this time. The reservations advisor should take note of the below details: transfers, etc) and amend
    accordingly.
    - Caller’s name
    - Contact number of the caller. (Ideally the original booker or the guest The early departure charges
    himself / herself) to be posted manually under
    the Early departure code in
    In case of Early departure charges a trace should be left for Front Office the PMS.
    (Reception) for the departure date informing them about the charges
    applicable. Front office will then post the applicable charges to the guest’s Always check early
    folio and check out the guest accordingly. Depending upon the urgency of the departure policy as it might
    Early departure the Reservations Advisor should call the reception and advise be seasonal.
    them about the Early departure and any charges if applicable.

    Cancellation via Email:

    An Email is required to amend a reservation guaranteed by a company / travel


    agency. For travel agencies Early Departures are only acceptable through
    email. In case any early departure charges are involved, guest/company to be
    informed about the same via email. Email should be uploaded on ONBASE
    as back up.

    - Bookers name and Email (Ideally the original booker or the guest
    himself / herself).

    In case of Early departure charges a trace should be left for Front Office
    (Reception) for the departure date informing them about the charges
    applicable.
    Front office will then post the applicable charges to the guest’s folio and check
    out the guest accordingly.

    Depending upon the urgency of the Early departure the Reservations Advisor
    should call the reception and advise them about the Early departure and any
    charges if applicable.
    Early Departure via GDS / 3rd party sites All GDS / 3rd party site reservations
    should be amended through the same booking channel and not directly at the
    Hotel as this leads to a mismatch between systems. Sometimes guests might
    face challenges amending their own reservation on the GDS / 3rd party sites,
    in these cases the reservation could be amended directly by the Reservations
    Advisor and the web site should be amended accordingly. In case of Early
    departure charges a trace should be left for Front Office (Reception) for the
    departure date informing them about the charges applicable.

    Early Departure via Front Office (Reception)

    Should the guest inform the Reception of their Early Departure the
    Receptionist should amend the departure date of the reservation on the PMS
    at the very same time. The Receptionist should also inform the guest of the
    Early departure charges wherever applicable and charges should be posted
    accordingly.

    Involvement:
    Reservations, Front Office, Accounts

    Involvement: This SOP applies to all Reservation Advisors and Team leaders.

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