3-1 Manager in Horizontal ST
3-1 Manager in Horizontal ST
3-1 Manager in Horizontal ST
1 (Due Tuesday September 29 at 11 AM) [350 words] [Constructed following the lead of Q9, P 130)
A few words about the Concept of Horizontal Structure:
To know what horizontal structure is, you need to fully understand Vertically structured organization. Most organizations (or parts
thereof) that you and I see are hierarchic, i.e., vertically structured. Hierarchy, in this context, means—in its presence—the higher
we go, we see people with more power, more authority, more influence. The opposite would be true in a vertical structure: the
people at the bottom would have decreasingly less power as we go down the ladder. This has cost: motivational cost, cost due to
delay in communication up and down the power ladder, cost due to miscommunication caused by too many filters in each hierarchic
layer resulting in delays in action, mistakes in understanding, and manipulations in self-interest.
Horizontal structure is an attempt to reduce such problems – not completely, but to some degree. Typically, horizontal structures
are somewhat local and built within a bigger vertical structure. So, we can take a group of 15 to 30 people, in a vertical structure,
whose individual contributions add up to a “complete” tangible product or recognizable chunk part of a product. For instance, sum
of their work will not make a car, but it could certainly make an engine.
If this group were to be working within the norms of a typical vertical structure, a) they may not be recognized as a “group,” other
than supervision purposes (i.e., all members may be reporting to one manager), b) the manager would separately instruct each
employee regarding his job, control his behavior (i.e., ensure that his behavior at work is consistent with company policies, hire and
fire as needed), c) the manager’s responsibility would include coordination of work among all the group members (e.g. scheduling
the work of each), d) the manager would also be the go-between these employees and the managers and above herself, e) if any
group member’s work were to be somehow linked with a member of another group, it would be this manager’s job to coordinate
with her peer – the manager of the other group, f) train, coach or mentor any of her group members as needed!
This arrangement would be changed, not completely, but to a great extent (in most cases) if this group were to be horizontally
structured, such that the group itself would control the behavior of its members—including hiring and firing, training, job
assignments. They will continue to report to the manger, but their relationship will change!
Question:
Consider a Functionally Structured organization. I.E., groups created around functional skills; a piece of work (e.g. a document, a
complicated part of a car, such as an engine, etc.), that needed work contribution of several groups (with different skills), was to be
routed through each relevant skill-group. The coordination—planning, scheduling and communication—among the groups was done
by the supervisor/manager. Now imagine the structure of how all the people involved in the process of doing this work (e.g. putting
together engines) is changed to “horizontal” [people with different skill sets were working side by side coordinating their work
with others somewhat semi-autonomously].
Suppose you were the supervisor/manager of one of the functional groups, now you are selected as the supervisor/manager
responsible for that horizontally structured group. Indicate which of the following tasks (as part of normal/usual work done by you
are likely to be more of, less of, or remain about the same compared to the time before the change. Briefly write the reasons for
your choices.
The table below should help you focus on the crux of the issues at hand.
Same (S),
Tasks More (M), Reasons
or Less (L)?
Communication upward (with
your boss)
Communication downward
(with your subordinates)
Communicating to fellow
managers (peers)
Coordinating your
subordinates
Mentoring/guiding your
subordinates
Hiring new subordinates
Training subordinates
Disciplining subordinates
Removing obstacles so the
work can be done smoothly