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    Prob Statement:: Important Guidelines For The Idea

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    Divyanshu
    The document discusses last mile delivery models that minimize capital expenditures through gig economy based delivery options. It defines key terms like gig economy, where temporary jobs are common, and omnichannel, which integrates customer interactions across channels. Parameters to evaluate potential last mile delivery solutions include investment costs, scalability, ease of execution, and improvements to customer experience through faster delivery and more convenient ordering options.

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    Prob Statement:: Important Guidelines For The Idea

    Uploaded by

    Divyanshu
    16 views2 pages
    The document discusses last mile delivery models that minimize capital expenditures through gig economy based delivery options. It defines key terms like gig economy, where temporary jobs are common, and omnichannel, which integrates customer interactions across channels. Parameters to evaluate potential last mile delivery solutions include investment costs, scalability, ease of execution, and improvements to customer experience through faster delivery and more convenient ordering options.

    Original Title

    Flipkat wired

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    The document discusses last mile delivery models that minimize capital expenditures through gig economy based delivery options. It defines key terms like gig economy, where temporary jobs are common, and omnichannel, which integrates customer interactions across channels. Parameters to evaluate potential last mile delivery solutions include investment costs, scalability, ease of execution, and improvements to customer experience through faster delivery and more convenient ordering options.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    16 views2 pages

    Prob Statement:: Important Guidelines For The Idea

    Uploaded by

    Divyanshu
    The document discusses last mile delivery models that minimize capital expenditures through gig economy based delivery options. It defines key terms like gig economy, where temporary jobs are common, and omnichannel, which integrates customer interactions across channels. Parameters to evaluate potential last mile delivery solutions include investment costs, scalability, ease of execution, and improvements to customer experience through faster delivery and more convenient ordering options.

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    © All Rights Reserved
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    Prob Statement:

    Look for various network models in which hyper local delivery and fulfilment are being
    executed across the world and its cost viability and scale feasibility without compromising
    delivery experience to customers. We are looking at minimal Capex investment in case of gig
    economy led Last Mile delivery options.

    Terms

    In a gig economy, temporary, flexible jobs are commonplace and companies tend toward hiring
    independent contractors and freelancers instead of full-time employees so as to minimise cost.

    Omnichannel: An Omni channel approach means there's integration between distribution,


    promotion and communication channels on the back end.It pushes past the operational tactics of
    multichannel into a business model that weaves those channels together and shares data between
    them, enabling customers to conduct business with companies however they want, whenever they
    want.

    For example, if a customer who has started an interaction with a company on webchat submits
    information, such as an account number, then decides to end the chat and call customer service
    instead, that information can be transferred to an agent. A company with strictly multichannel
    capabilities can accommodate the customer on both channels, but because it lacks back-end systems
    integration, the customer would have to re-enter the information using an automated system, such
    as interactive voice response, or relay it to a live agent.

    Last mile delivery is defined as the movement of goods from a transportation hub to the final
    delivery destination. The final delivery destination is typically a personal residence. 

     Retailers must begin to prepare their transportation networks for traffic fluctuations caused
    by the expected growth in online sales. Traditional transportation methods such as UPS,
    FedEx and USPS are not successful in all regions and retailers are beginning to search for
    alternatives to satisfy their needs. In order to accommodate faster shipping times, changing
    regulation and infrastructure limitations retailers and their transportation partners have
    started to research delivery alternatives including click-to-collect locations, local regional
    carriers, drones and much more.

    Parameters to compare solutions

     Investment/CAPEX estimation for Fulfilment model


     Scalability of the solution catering to Fulfilment strategy
     Ease of execution
     Improvement in customer experience for Last mile delivery
    o Delivery Time
    o Choice
    o Convenience
     Time taken to order
     Ease of ordering on mobile or web
     …..suggestions if any?

    Important Guidelines for the Idea
     Keep context and compatibility of Flipkart in mind while benchmarking best practices with
    global companies.
     Implementation timeline should not exceed 1-2 years
     Depth of employee motivation understanding and business depth
     Consumer first and employee champion as the two key pillars to be considered while
    forming the strategy.
     Feasibility of the solution to be used even with company scaling up in future.

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