How to create the perfect Experience

Property of Deri Dari L.L.C.

These are the guidelines for creating the perfect Cooking Experience between Chef and
customer(s) using Deri Dari’s platform. We kindly ask that you follow them to give consistency
to the style and method of all Experiences listed on Deri Dari.

● Notes on Preparation and Appearance:

○ Prepare and unpackage all ingredients beforehand and have on display in bowls,
pots, or glass containers.
■ Saves time and focus as well as giving the customer(s) a visual reference.
○ Prepare and place all cooking equipment to include pots, pans, bowls, etc.
■ Once again giving visual reference and saving time and focus.
○ Sign into your Experience and test your camera and audio 15 minutes before
the call begins.
■ Check your wifi signal.
■ Turn off all notifications and close all open tabs on your computer and
phone(s).
■ Test audio set up and speaker volume.
● Please reference our teaching video: Audio and Video Tips and
Tricks.
○ Have a list of facts, tidbits, and historical information about your dish/recipe to
refer to when hosting the Experience.
■ Print them on paper and hang them at eye level out of view of the camera
along with a copy of your recipe for reference.
● This is perfect information to use when answering questions or
“filling the silence”.
○ Dress appropriately!
■ Chef jacket is suggested.
○ Check your kitchen beforehand!
■ No clutter or inappropriate photos.
■ Realize the space the camera(s) ‘see’ and ‘dress’ this area appropriately.
● Advertisements or stick it notes with Deri Dari, your name, your
restaurant, food blog, etc.
■ A clean organized display of what you want the customer(s) to see.

● The Experience Introduction

○ Introduce yourself along with a little background.
■ This will help to get the customer(s) engaged and that initial awkwardness
out of the way.
○ Allow the Customer(s) introduce themselves.
 ■ Gather names and/or identifiers for each person along with tidbits of
information. Be sure and write them down for easy reference throughout
the course.
● This step is very important to help you later talk specifically with the
customer(s) while cooking along with engaging them in
conversation.

● Safety Awareness
○ This is very important for the safety and liability of your Experience.
■ Take the time to check with the customer
● DO they have a fire extinguisher?
● DO they have a fire blanket?
● DO they have a desirable substitute when they don’t have either?
○ Flour, Cornstarch, Salt, Non-synthetic blanket, etc.
○ Ask the customer(s) if they have previous experience in cooking.
■ This step helps you determine how much guidance they will need.
■ Also, if you need to keep a closer eye on them.

● Customer Set-Up and Preparation

○ Always check if they are using gas, electric, induction and mentaly adjust cooking
times accordingly.
■ Every oven / stove is different so be prepared.
○ Check the customers cooking equipment and set up.
■ Check that they have the appropriate pots/pans needed.
■ Check the location and setting for ingredients and cooking equipment.
○ Check the customer’s camera placement and lighting.
■ Make sure you have good visibility of the cooking and prep areas. Practice
with the customer(s) moving their camera to other locations in their kitchen
for better visibility.
■ Make sure there is good visibility for you to see each step of the
Experience in the customer’s kitchen.
○ Go over potential technical problems that may occur.
■ Wifi drop - how to sign back into the Experience?
■ Turning on / off cooking equipment in case of Wifi drop or lag.
■ Speaker volume, Audio testing, etc,
○ Take a minute to go over the entire course from start to finish.
■ Now that you have introduced yourself, given your safety briefing, checked
all equipment, take a second to walk the customer(s) through each step of
the Experience from preparation, cooking, to final product.
● ASK IF THERE ARE ANY QUESTIONS BEFORE YOU BEGIN!
● Ingredients and Preparation
○ Once ready ask about ingredients for their course and what substitutions they
have made or need to make.
■ Not everyone will find or have the exact or same ingredients.
● Take notes on what steps you will have to make to problem solve
and adjust your recipe. This will help you plan ahead for timing and
adjustments.
○ Have the customer prepare ingredients by removing from packaging and proper
placement.
■ Plastic packaging can be very disruptive in a video chat as it comes
across the microphone very loud.
○ Make sure all preparations are made before cooking.
■ Mentally and verbally go over all preparational steps with the customer
before turning on any appliances.
● You want to ensure that all preparations are fully made and
everyone is ‘on the same page’ before cooking begins.
● Cooking
○ Check the customer’s kitchen one last time to make sure all preparations are
ready before cooking.
■ Preheated ovens and stoves are at the appropriate temperatures.
■ All ingredients are where they need to be.
■ Check each customer's camera for proper placement to ensure good
visibility of the cooking surfaces.
○ Verbally go through the steps that are about to occur with the customer again
and give troubleshooting options.
■ Once there is fire there is no turning back so take the time to explain each
step again that will occur once there is heat.
■ Prepare for Wifi outage with options and suggestions for black out
period(s)
● If there is a wifi outage during cooking it can be detrimental so this
is the opportunity to voice options and suggestions.
○ Use your notes on stove and oven types to appropriately time each customer’s
cooking experience
■ If this is a Group Experience each customer will have different cooking
times based on equipment. Take this into account here and start your
cooking Experience timely.
○ Once your customer(s) have begun cooking, focus on their meal and their
cooking Experience.
■ Many chefs do not actually cook the food in their Experiences preferring to
watch the customers cook instead, allowing their attention to be focused
solely on the customer. This is your choice as the chef
 ○ HAVE FUN! Make Jokes and keep the conversation alive. Silence can cause
anxiety
■ While making jokes it is very important to keep them appropriate and
family friendly. You never know who is behind the camera!
■ Use the customers names to point out instructions.
● Finished Product and Conclusion
○ Give encouragement and praise to the customer(s)
■ Help the customer(s) feel good about what they have created
○ Once the meal is prepared:
■ Upsell your other Experiences!
● Inform the customer(s) of other meals you offer and when your next
availability is. Be specific with dates and times that you are
available and offer booking information and options using your Chat
feature
■ Ask the customer(s) for photos of the meal for your food blog, social
media and Deri Dari page.
■ Thank the customer(s) for a wonderful time and Experience.
● Offer encouragement once again with signature phrases such as
“you guys were the best!” or “Susan, I’ve never seen someone prep
an onion so fast, just like a pro!”
■ Ask if there are any last questions before you sign off.
● Anything they need to know before you finish the experience.
● Make sure they are satisfied with their Experience.
■ Remind the customer(s) they have access to the recorded video of the
Experience along with their recipe and suggestions for left overs for 6
days after the course.
■ And if they have any questions to contact you using your chat feature.
○ Thank the customer one last time and inform them you are now signing off.