ASB No. AS350-52.00.

53
Civil versions: B, BA, BB, B1, B2, B3, D
Military version: L1

ALERT SERVICE BULLETIN

PROTECTIVE MEASURE

DOORS - Sliding doors

Addition of a label on the sliding door cover

For the attention of

Revision No. Date of issue

Revision 0 2020-06-18

Summary:

Airbus Helicopters was informed that the LH rear support that attaches the rear intermediate roller of the sliding
door was found cracked.
After investigation, it was confirmed that pushing on the rear part of the rear support was the root cause of the
crack appearance. Airbus Helicopters thus makes it mandatory not to push on the rear part of the LH and/or RH
rear support covers when closing the door.
Compliance with this ALERT SERVICE BULLETIN consists in checking the LH and/or RH rear supports to make
sure that there are no cracks, before adding a label that prohibits any pushing in this area.

Compliance:

Airbus Helicopters considers that compliance with the instructions contained in this ALERT SERVICE BULLETIN is
essential.

ASB AS350-52.00.53

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 ASB No. AS350-52.00.53
1. PLANNING INFORMATION

1.A. EFFECTIVITY

1.A.1. Helicopters/installed equipment or parts

AS350 helicopter versions B, BA, BB, B1, B2, B3, D, L1 equipped with a:
- LH rear support Manufacturer Part Number (MP/N) 350A25-0031-38 or 350A25-0268-20.
- RH rear support Manufacturer Part Number (MP/N) 350A25-0031-39 or 350A25-0268-21.

1.A.2. Non-installed equipment or parts

Not applicable.

1.B. ASSOCIATED REQUIREMENTS

Not applicable.

1.C. REASON

Airbus Helicopters was informed that the LH rear support that attaches the rear intermediate roller of the
sliding door was found cracked.
After investigation, it was confirmed that pushing on the rear part of the rear support was the root cause of
the crack appearance. Airbus Helicopters thus makes it mandatory not to push on the rear part of the LH
and/or RH rear support covers when closing the door.
Compliance with this ALERT SERVICE BULLETIN consists in checking the LH and/or RH rear supports to
make sure that there are no cracks, before adding a label that prohibits any pushing in this area.
Pending the availability of the new design of the LH and/or RH rear supports, Airbus Helicopters makes it
mandatory not to push on the rear part of the LH and/or RH rear support covers.

Although the safety level of the helicopter is compliant with the airworthiness regulations, the issue of this
ALERT SERVICE BULLETIN improves the Airbus Helicopters safety standards.

1.D. DESCRIPTION

Compliance with this ALERT SERVICE BULLETIN consists in:

- checking the LH and/or RH rear supports,
- replacing the LH and/or RH rear supports, if necessary,
- installing a locally made label on the LH and/or RH rear support covers to prohibit pushing the cover when
closing the sliding door by hand.

1.E. COMPLIANCE

1.E.1. Compliance at H/C manufacturer level

Airbus Helicopter considers compliance with the instructions of paragraph 3. of this ALERT SERVICE
BULLETIN as essential before the delivery of the helicopter.

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1.E.2. Compliance in service

The work must be performed on the helicopter by the operator.

Helicopters/installed equipment or parts:

Comply with paragraph 3. of this ALERT SERVICE BULLETIN within 6 months from receipt of this ALERT
SERVICE BULLETIN issued on the date indicated in the page footer.

Non-installed equipment or parts:

Not applicable.

1.F. APPROVAL

Approval of modifications:

Not applicable.

Approval of this document:

The technical information contained in this ALERT SERVICE BULLETIN Revision 0 was approved
on June 17, 2020 under the authority of EASA Design Organization Approval No. 21J.700 for civil versions
helicopters subject to an Airworthiness Certificate.

The technical information contained in this ALERT SERVICE BULLETIN Revision 0 was approved
on June 17, 2020 under the prerogatives of the recognition of design capability FRA21J-002-DGA for French
Government helicopters.

The technical information contained in this ALERT SERVICE BULLETIN Revision 0 was approved
on June 17, 2020 by the Airbus Helicopters Airworthiness Department for export military versions.

1.G. MANPOWER

For compliance with this ALERT SERVICE BULLETIN, Airbus Helicopters recommends the following staff
qualifications:

Qualification: 1 Mechanical Technician.

The Estimated Man-hours are indicated for reference purposes only and based on a standard helicopter
configuration.

Estimated Man-hours: 1 hour to check the LH or RH rear support and add the label.
If needed, 3 hours for the Mechanical Technician to replace the LH or RH rear
support.

Estimated helicopter downtime is indicated for reference purposes only, based on a standard helicopter
configuration.

Helicopter downtime is estimated at half a day to replace the LH or RH rear support.

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1.H. WEIGHT AND BALANCE

Not applicable.

1.I. POWER CONSUMPTION

Not applicable.

1.J. SOFTWARE UPGRADES/UPDATES

Not applicable.

1.K. REFERENCES

The following documents are required for compliance with this ALERT SERVICE BULLETIN:

For AS350 helicopter versions B2 and B3:

Aircraft Maintenance Manual (AMM):

AMM: 52-12-00, 4-3: Disassembly / Assembly - Sliding Door - Sliding Door

AMM: 60-00-00, 3-1: General Safety Instructions - Mechanical Assemblies - General - Mechanics Systems

For AS350 helicopter versions B, BA, BB, B1, D, L1:

Maintenance Manual (MET):

MET: 52-91-00-403: Tear-down / Build-up - Sliding door - Sliding Doors

MET: 60-00-00-301: General instructions - General - Mechanics Systems

For all AS350 helicopter versions:

Standard Practices Manual (MTC):

MTC: 20-02-05-404: Assembly by screws and nuts - Joining

1.L. OTHER AFFECTED PUBLICATIONS

Not applicable.

1.M. PART INTERCHANGEABILITY OR MIXABILITY

Not applicable.

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2. EQUIPMENT OR PARTS INFORMATION

2.A. EQUIPMENT OR PARTS: PRICE - AVAILABILITY - PROCUREMENT

Price
For any information on the price of modification kits and/or components or for assistance, contact the Airbus
Helicopters Network Sales and Customer Relations Department.

Availability
Delivery lead times will be indicated by the Sales and Customer Relations Department on the operator's
request.

Procurement
Order the required quantity from the Airbus Helicopters Network Sales and Customer Relations Department:

Airbus Helicopters
Etablissement de Marignane
Direction Ventes et Relations Client
13725 MARIGNANE CEDEX
FRANCE

NOTE 1

On the purchase order, please specify the mode of

transport, the destination and the serial numbers of the
helicopters to modify.

NOTE 2

For ALERT SERVICE BULLETINS, order by:

Telex: HELICOP 410 969F
Fax: +33 (0)4.42.85.99.96.

2.B. LOGISTIC INFORMATION

Not applicable.

2.C. EQUIPMENT OR PARTS REQUIRED PER HELICOPTER/COMPONENT

Kits to be ordered for one helicopter or one assembly:

Old
Key Word Qty New P/N Item
P/N → Instruction

350A25-0031-38 350A25-0031-38
LH rear support A/R or 1 or
350A25-0268-20 350A25-0268-20
350A25-0031-39 350A25-0031-39
RH rear support A/R or 2 or
350A25-0268-21 350A25-0268-21

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 ASB No. AS350-52.00.53
Consumables to be ordered separately:

Refer to the Work Cards and Tasks specified in this ALERT SERVICE BULLETIN:

The consumables can be ordered separately from the following companies.

Aviatec global aviation Gaches chimie

Website: https://www.aviatec.net Website: https://www.gaches.com

Telephone: +33 1.34.46.45.24 or +49 4193.8803.630 Telephone: +33 5.61.31.64.45
Fax: +33 1.34.46.45.26 or +49 4193.8803.699 Fax: +33 5.61.40.98.63
AOG: +49 4193.8803.660 AOG email: marketplace@gaches.com
AOG email: aog@aviatec.aero

BDSI

Website: https://www.boeingdistribution.com
Telephone: +1.305.925.2600
Fax: +1.305.507.7191
AOG: +1.305.471.8888
AOG email: AOGdesk@Boeingdistribution.com

2.D. EQUIPMENT OR PARTS TO BE RETURNED

Not applicable.

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 ASB No. AS350-52.00.53
3. ACCOMPLISHMENT INSTRUCTIONS

3.A. GENERAL

- As per Task 60-00-00, 3-1 (AMM), read and comply with the general safety instructions for mechanical
assemblies.
- As per Work Card 60-00-00-301 (MET), read and comply with the general instructions for mechanics
systems.

Unless specified differently, tighten the screws to standard torque as per Work Card 20-02-05-404 (MTC).

3.B. WORK STEPS

Only the procedure for the LH sliding door is described. Perform the same procedure on the RH sliding door,
if installed.

3.B.1. Preliminary steps

- Install access equipment.

- Remove and/or open all cowlings, panels, doors and all equipment items to enable adequate access to the
various work areas.

3.B.2. Procedure

3.B.2.a. Removal of the cover (a), (Figure 1)

- Remove the screws (b) and the washers (c) (Figure 1)

- Remove the cover (a).

3.B.2.b. Check of the LH rear support (d) (Figures 2 and 3)

- Make sure that there is no crack on the LH rear support (d) (Figure 2).

. If there is no crack on the LH rear support (d):

.. install the cover (a) as per paragraph 3.B.2.d.

. If there is a crack on the LH rear support (d):

.. replace the LH rear support (d) as per paragraph 3.B.2.c.,
.. if the LH rear support (1) is not available:
… flights are authorized until receipt of the LH rear support (1) if the door is kept closed,
… bond a locally made label “DO NOT OPEN IN FLIGHT” (5) or (6) (Figure 3) to the inside of the LH
sliding door so that the label is visible and legible to passengers,
… on receipt of the LH rear support (1) install the LH rear support (1) as per paragraph 3.B.2.c.

3.B.2.c. Replacement of the LH rear support (d) (Figure 2)

- Remove the LH rear support (d), (Figure 2) as per the principles of Task 52-12-00, 4-3 (AMM) or
Work Card 52-91-00-403 (MET).
- Install the LH rear support (1) as per the principles of Task 52-12-00, 4-3 (AMM) or
Work Card 52-91-00-403 (MET).
- Remove the label “DO NOT OPEN IN FLIGHT” if previously installed.
- Install the LH rear support cover (a) as per paragraph 3.B.2.d.

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3.B.2.d. Installation of the LH rear support cover (a), (Figures 1 and 2)

- Remove the locally made label from the cover (a), if necessary.
- Install the LH rear support cover (a), (Figure 1).
- Install the washers (c) and the screws (b).
- Tighten the screws (b).
- Install the locally made label (3) or (4) on the LH rear support cover (a) as per Detail C, Figure 2.

3.B.3. Final steps

- Install again and/or close all cowlings, panels, doors and equipment removed and/or opened during
preliminary steps (paragraph 3.B.1.).
- Remove the access equipment.

3.C. RECORD OF COMPLIANCE

- Record full compliance with this ALERT SERVICE BULLETIN, with the revision number,
in the helicopter documents.
- Please confirm compliance with this ALERT SERVICE BULLETIN:
QR-code or hypertext link

NOTE

The recording of compliance with ALERT SERVICE

BULLETINS in the R-TEX tool does not replace the
recording in the helicopter documents.

ASB AS350-52.00.53

3.D. OPERATING AND MAINTENANCE INSTRUCTIONS

Not applicable.

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 ASB No. AS350-52.00.53

See Figure 2

a b
c

b
c

Return to paragraph 3.B.2.a.

Return to paragraph 3.B.2.d.

Figure 1

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 ASB No. AS350-52.00.53

d
1

85 mm (3.346 in.) 85 mm (3.346 in.)

3 DO NOT 55 mm (2.165 in.)

DO NOT 4

PUSH PUSH
Making a self-adhesive label: Making a self-adhesive label:
The letter size takes into account the label The letter size takes into account the label integration
integration on the LH and RH covers. on the LH and RH covers.
Choose a size of letters that will be clearly visible Choose a size of letters that will be clearly visible to the
to the ground technician or ground crew. ground technician or ground crew.
Red letters on white background for civil versions. Black letters on yellow background for military versions.

3
or
4

Return to paragraph 3.B.2.b.

Return to paragraph 3.B.2.c.
Return to paragraph 3.B.2.d.
Figure 2

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 ASB No. AS350-52.00.53

5
DO NOT OPEN
IN FLIGHT
Making a self-adhesive label:
The letter size takes into account the label
integration on the LH and RH door.
Choose a size of letters that will be clearly visible
to passengers.
Red letters on white background for civil versions.

6
DO NOT OPEN
IN FLIGHT
Making a self-adhesive label:
The letter size takes into account the label integration
on the LH and RH door.
Choose a size of letters that will be clearly visible to the
passengers.
Black letters on yellow background for military versions.

Return to paragraph 3.B.2.b.

Figure 3

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