ns

s n

tio
rvatio

serva
st
reque
Rese

ng r e
ation

cessi
ocess

eserv
TRAINEE

p
o

ing
r

nd pr
eceive
nd Pr

Book
ing a
LO1 R
ive A

iv
Rece
Rece

CARDEL ORGANISTA

ELON BELINGON

ALLYSA PARAISO
C √
GRACE TAGUIAM C √
SWEET CALDERON C √
RHEA ADRIATICO C √
CHRIZEL MAE VALEROS C √
XYRENE REYES C √
ELLA GONZALES C √
EDELMIRO GREGORIO C √
CAMILLE CACHUELA C √
MA. THERESA FULGENCIO C √
JENIFER FERRER C √
LOURDES CAPUA C √
TERESITA BARANGAY C √

Duration: 59 Days

Trainer: Margery Baquiran

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Rate dures
s and p
r oduc

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ts fea
Reco t ur es
rd bo
oking
proce
dur es

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LO 2.
Rec ord de
t ails of
r eserv
ation

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Reser
vation
and b
Custo ookin
g term

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mer p inolog
proce
dures
rofiles
or his y
tory p
rofiles
check

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√
ing
Recor
d specia
l requ

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ests p
roces
Confir
m ation s
p roces
s
Filling
reserv
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√ √ √ C √ √ √ √
√ √ √ C √ √ √ √
√
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Filling
reserv
ation
proce
Docum ss

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issuan e nts a
ce pro nd other m
cess ateria
ls pre
parati
on and

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LO3.
Upda
te reserv
ations

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Finan
cial st
at us o
f rese
rvatio
n pr o c
Amen ess
dmen
ts

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and re
corde or cancell
d rese a
rvatio tions of rec
n eived
, proc
LO4. A essed

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C
dvise
others
on reserv
ation
Requ
ir
d etails
to hou ements of
sekee reserv
ping a at
nd F ion proce
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√ √ C √ √ C

Date Started:
 Requ
ir

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to hou ements of
sekee re
ping a servation p
nd F & roces
B. s com
munic
ated

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Reser
vation
Statis
tics P
roces
Op s
erate
Syste A Compu
m terize
d Re serva
LO1. tion
Acces
s

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C
inform
ation and manip
ulat e rese
rvatio
n syst
em

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Comp
any c
ompu
terize
d rese
rvatio
Gene n syst
em
ral ind
featur ustry
es inform
ation
Comp
uter s
ystem
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√ √ C √
 Gene
ra

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featur l industry
es infor matio
n Com
puter
system

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LO2.
Creat
e and
proce
ss res

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Featu ervati
res of ons
cr eating
a rese
rvatio

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Encod n syst
ing an em
d retriev
ing of
inform
at ion.

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Updat
es an
d am endm
ents o
fr eserv
ation
LO3.

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C
Send
comm and re
unica c
tions eive reser
vation
A ccura
collea te commu
gues nicatio
n proc
edu
√ C √ √ √ C
√ C √ √ √ C
√ C √ √ √ C
√ C √ √ √ C
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√ C √ √ √ C
√ C √ √ √ C
√ C √ √ √ C
 Accur
a

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collea te commu
gues nicatio
np roced
ures t
o indus
t ry

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Asses
sing comm
un ication
s
Proce
d

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the co ures in sen
mpute d
rized ing and rec
system eiving
mess
ages
Prov using
ide Ac
Servic c omm
es odatio
n Recep
tion

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LO1.
Prep
are fo
Proce
r guest
d ure in arriva
p repari l
ng r ec
eption
area
FRONT
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 LO1.
Prep are fo
Proce
r guest

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d ure in arriva
p repari l
ng r ec
eption
area

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Proce
d ure in
r oom a
llocati
on

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Proce
dure i
n reco
LO2. rding
W

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C
guest
elcom s arriv
e and re al
gister
guest
s

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Hote
l co

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√
urtes
Proc y
edur
e in re

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√
giste
Proc
edur r
ing g
e in uest
proc
essin
FRONT OFFICE SERVICES NC II

LO3. g ac
coun
ts
Organ
iz e g ue
st dep
a r
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 oced
ure i
nregis
Proc terin
edur g gu
e in est
proc
essin
S NC II

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C
LO3. g ac
coun
ts
Organ
iz e g ue
st dep
a

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Proce
rture
d
ure in
asses
LO4. sing g
Prepa uest f

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C
or dep
re fr ont of artu re
fice re
cords
an

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d repo
Prepa
ration rts
of fron

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t offic
e reco
Recor rds/re
d s/repo ports
rt

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√
distrib
ution
Time
Mana
geme
nt
Cond
uct Ni
gh t Audi
LO1. t
M onitor
financ
ial tra
nsact
io
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C √ C √ √ √
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 LO1.
M

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C
C
C
C
onitor
financ
ial tra
nsact
ions

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Know
le dge o
n recor
ding
Know
led Busine

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ge on ss tra
the pr nsacti
epara ons
tion o
f finan
cial st
ateme
nt s

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√
Know
ledge
on fin
ancia
l audi
t
LO2.
Comp
lete ro
utine
record
s and re

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√
Proce ports
d ure in
p repar
ing ro
utine
record
Time s and
report
mana
geme s
nt
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C √ √ √ √
C √ √ √ √
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Time
m anage
m ent
Provid
e Club R
ecept
ion Se
LO1.
rvices
Pr

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C
and p ovide infor
roces m
s mem ation on c
bersh lub se

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ips rvices
Club s
ervice
s and
Facilit

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Club m ies fe
embe ature
rship
proce
ss an
d rule
s

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Memb
ership
Recor applic
d ,che ation
proce
dures ck and mai
ntaine
d m em
bersh
ip
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√ C √ √ √
√ C √ √ √
√ C √ √ √
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√
√
Recor
d
proce ,check an
dures d m ai
ntain ed me
mbers
hip

C
C
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C
LO2.
5.2 M
o nitor e
ntry to
Monit club

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√
or m e
mbers
hip ba
d ges/c
ards p

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√
√
roced
Regis ures
tration
Club a of gue
n st pro
d

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√
cedur
dress
and a
licens
ing la es
ge reg ws requi
ulatio r e m en
ns t f or c
ustom
er

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√
√
√
√
√
Secur
ity ma
nagem
ent pr
ocedu
res
Provid
e Po r
ter Se
rvices
√ C √ √ √ √
√ C √ √ √ √
√ C √ √ √ √
√ C √ √ √ √
√ C √ √ √ √
√ C √ √ √ √
√ C √ √ √ √
√ C √ √ √ √
 Provid
e Po r
ter Se
rvices

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C
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C
LO1.
Hand
depar le gue
tures st arri
va ls

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√
an d
Comm
unica

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√
√
tion s
Proce kills
dures
in wel

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√
√
√
√
comin
Proce g gue
dures sts
in rec

√
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√
√
√
√
√
eiving
guest
Regis
tration s

√
√
√
√
√
√
√
proce
Gues dures
t assis
tance

√
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√
√
√
√
√
/esco
rted p
roces
Room ses
featur
es
L O2.Ha
ndle g
uest l
ugg
C √ √ √ √ √ √
C √ √ √ √ √ √
C √ √ √ √ √ √
C √ √ √ √ √ √
C √ √ √ √ √ √
C √ √ √ √ √ √
C √ √ √ √ √ √
C √ √ √ √ √ √
C
C
C
C
C
C
C
LO2.H
andle
guest
lugga

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√
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√
√
Lugga ge
ge transp
ortatio

√
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√
√
√
√
√
n safe
Lugga t y pr o
cedur
ge de
liverin es

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√
√
√
√
g proc
edure
Lugga
ge sto s
rage p
roced

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√
√
√
√
√
Lugga ures
ge ma
rking
system

√
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√
√
√
√
√
Lugga
g e stor
ing sy
LO3. stem

C
C
C
C
C
C
C
Respo
servic nd to
es reque
st for
bell

√
√
√
√
√
√
√ desk
Bell s
ervice
Comm proce
unica dures
tion p
r
C √ √ √ √ √ C √
C √ √ √ √ √ C √
C √ √ √ √ √ C √
C √ √ √ √ √ C √
C √ √ √ √ √ C √
C √ √ √ √ √ C √
C √ √ √ √ √ C √
C √ √ √ √ √ C √
√
√
√
√
√
√
√
Comm
unica
tion p
roced
ures t
o othe
r depa
rtmen
t
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√
√
√
√