Number Opened Updated Name

INC00584938 2020-08-04 22:06:09 2020-08-25 15:10:28 Nicolle Paiva dos Santos

Stumpf

INC00586794 2020-08-05 14:00:47 2020-08-13 07:53:53 Talvanes Vinicius Steil

INC00594877 2020-08-09 10:10:47 2020-08-13 07:37:27 Talvanes Vinicius Steil

INC00601859 2020-08-12 09:18:34 2020-08-26 15:50:21 Lucas De Oliveira Villar

INC00613300 2020-08-17 17:46:59 2020-08-24 17:03:40 Gaurav Sharma

INC00625223 2020-08-21 20:14:37 2020-08-31 09:34:32 Tatiana Tanno Galantin

INC00637103 2020-08-27 09:41:18 2020-08-27 13:14:06 Justin Guerrero

INC00637738 2020-08-27 15:24:14 2020-08-30 11:08:11 Angelo Gabriel Santos

INC00637915 2020-08-27 16:26:01 2020-08-30 11:11:49 Angelo Gabriel Santos

INC00640361 2020-08-28 05:40:16 2020-09-02 18:51:55 Ujjwal Meharkure

INC00650319 2020-08-30 19:04:49 2020-08-31 09:34:02 Nicolle Paiva dos Santos

Stumpf

INC00653461 2020-08-31 10:25:06 2020-08-31 10:40:54 Estevao David

INC00654973 2020-08-31 17:18:52 2020-08-31 18:14:35 Murilo Leites Spiering

INC00656399 2020-09-01 01:36:19 2020-09-01 09:30:17 Apoorva Srivastava

INC00657898 2020-09-01 10:29:25 2020-09-01 10:48:23 Talvanes Vinicius Steil

INC00657988 2020-09-01 11:09:10 2020-09-02 13:50:03 Bernadine Salve

INC00663700 2020-09-02 21:02:07 2020-09-03 04:58:59 Tatiana Tanno Galantin

INC00663765 2020-09-02 21:27:37 2020-09-02 21:28:30 Lalit Bhole

INC00664277 2020-09-03 01:12:41 2020-09-03 01:12:41 System Administrator

INC00664556 2020-09-03 03:28:46 2020-09-03 03:28:46 System Administrator

INC00664557 2020-09-03 03:28:47 2020-09-03 03:28:47 System Administrator

INC00664563 2020-09-03 03:31:43 2020-09-03 03:32:41 RIZWAN SAIYED

INC00664608 2020-09-03 03:59:10 2020-09-03 04:02:23 System Administrator

INC00664654 2020-09-03 04:13:12 2020-09-03 04:13:12 System Administrator

INC00664803 2020-09-03 05:29:02 2020-09-03 05:29:02 System Administrator

 TOTAL OF INCIDENTS: 25

Contact [Incident] Short description Priority State

Agostinho Diogo update request/CABA0/345-3593/KB:6743 4 - Low In Progress

Carvalho Silveira issue to install Outlook IOS/CABA06/+244 4 - Low In Progress

222692600X4301/KB:7029

Pedro Tembo PC too slow to troubleshoot/CABA0/+244 4 - Low In Progress

222692600X2217/NO KB FOUND

Pedro Ditomanga Outlook issue\F06629\+244 4 - Low In Progress

19528421111\KB: 6143
Zeferino Mabiala Bit locker issue \\ST1005979 \\*+244 921- 4 - Low In Progress
675038\\KB;na
Pascoal Gombe IOS VPN access failed\\CABA04\\+244 925- 4 - Low Assigned
842-1111X4529\\KB:5639

Graca Maquidi Unable to log into PC // CABA0 // 5940 // KB 4 - Low Assigned

6180
Gregory Plaisance Display Resolution Error/CABA0/+1 925-842- 4 - Low In Progress
1111X3522/KB:

Kristopher MacLean SmartBadge Certificate 3 - Moderate Assigned

Revoked/CABA0/+244 222692600X2404/KB:
5538

Natalia Jauze Office screens - imagens and lightness out of 4 - Low Assigned
normal / CABA0 / 345-2777 / KB:6339

Joao Manuel Pereira Smartbadge domain failed/CABA0/+244 4 - Low New

222692600X3969/KB:5529

Estevao David Need to re-image this computer 4 - Low Assigned

Sebastiao Marques Error to renew SmartBadge//CABA0//+244 4 - Low Assigned

924240418//KB:5537

Alberto Fuene Sasbu home page 4 - Low Assigned

Jose Camba Smartbadge - cannot be read/CABA31/+244 4 - Low Assigned

222692600X2186/KB:5537

Anatolio Ferreira Execl file 4 - Low New

issue\\CABA0\\83455431\\KB:6986
Elizete Luis VPN app missing\\CABA0\\345- 4 - Low Assigned
2045\\KB:6339

RPA-GSD to Re-image MXL9342VW5//CABA0//8345- 4 - Low New

6472 //KB:6180

Event Management GIO_WIN_CPUUtilization_PROD 2 - High New

Event Management GIO_WIN_CPUUtilization_PROD 2 - High New

Event Management GIO_WIN_CPUUtilization_PROD 2 - High New

Adilson Joaquim RE: Gammage Tide Printer problem // 4 - Low Assigned

BL1000162 Luanda Chicala North Building //
344-2127 // KB:6338

Event Management GIO_WIN_Heartbeat_PROD - 2 - High New

caba0w16vmtap

Event Management GIO_WIN_CPUUtilization_PROD 2 - High New

Event Management GIO_WIN_CPUUtilization_PROD 2 - High New

 Updated Assignment group Assigned to Configuration item
2020-09-02 01:22:09 SASBU - MALONGO - END USER Eusebio Diemba Windows 10 - GIL
SUPPORT Workstation

2020-09-02 01:22:09 SASBU - MALONGO - END USER Eusebio Diemba Outlook Client
SUPPORT

2020-09-02 01:22:09 SASBU - MALONGO - END USER Eusebio Diemba Generic

SUPPORT

2020-09-02 01:35:37 SASBU - MALONGO - END USER Antonio F Lelo Outlook Client
SUPPORT
2020-09-02 01:06:04 SASBU - MALONGO - END USER Afonso Mabiala GlobalProtect
SUPPORT
2020-09-02 01:06:04 SASBU - MALONGO - END USER Afonso Mabiala iPhone
SUPPORT

2020-09-02 01:06:04 SASBU - MALONGO - END USER Afonso Mabiala Custom

SUPPORT
2020-09-02 01:06:04 SASBU - MALONGO - END USER Afonso Mabiala Windows 10 - GIL
SUPPORT Workstation

2020-09-02 01:06:04 SASBU - MALONGO - END USER Afonso Mabiala Windows 10 - GIL
SUPPORT Workstation

SASBU - MALONGO - END USER GIL Laptop PC

SUPPORT

2020-09-02 01:06:04 SASBU - MALONGO - END USER Afonso Mabiala Smartbadge

SUPPORT

2020-09-03 05:01:01 SASBU - MALONGO - END USER Manuel Dos Santos SAP - FI - Asset
SUPPORT Francisco Management
SASBU - MALONGO - END USER SmartBadge Portal
SUPPORT

SASBU - MALONGO - END USER SharePoint Online

SUPPORT
SASBU - MALONGO - END USER Smartbadge
SUPPORT

SASBU - MALONGO - END USER Office 365 Client v 2016

SUPPORT - GIL Workstations
SASBU - MALONGO - END USER VPN
SUPPORT

SASBU - MALONGO - END USER Windows 10 - GIL

SUPPORT Workstation

SASBU - MALONGO - SERVER CABA0W12VMWROSQ

SUPPORT

SASBU - MALONGO - SERVER CABA0W16VMTAP

SUPPORT

SASBU - MALONGO - SERVER CABA0W12VMDOF2

SUPPORT

SASBU - MALONGO - END USER Printer

SUPPORT

SASBU - MALONGO - SERVER CABA0W16VMTAP

SUPPORT

SASBU - MALONGO - SERVER CABA0W16VMPX1

SUPPORT

SASBU - MALONGO - SERVER CABA0W12VMSAF2

SUPPORT
 Number Opened Updated Name Contact [Incident]
CHG00040247 2020-02-04 10:23:03 2020-02-17 14:29:16 Rey Garcia Jr

CHG00067444 2020-07-31 18:20:54 2020-07-31 18:25:44 Giovani Ganipan

CHG00067805 2020-08-04 17:20:49 2020-08-04 17:26:36 Angelique Rose

Villegas

CHG00067945 2020-08-05 10:59:58 2020-08-05 11:48:35 Adriano Costa

CHG00069107 2020-08-13 16:56:58 2020-08-17 11:10:49 Adriano Costa

CHG00069255 2020-08-14 17:08:13 2020-08-24 09:39:27 Otto Miguel

CHG00069380 2020-08-17 11:33:32 2020-08-17 11:53:13 Adriano Costa

CHG00071147 2020-08-31 17:43:12 2020-09-02 11:43:36 Aureo Viegas

 TOTAL OF CHANGES: 8

Short description Priority State Updated

SNCS NETWORK CHANGE : LIEJT-200129- 4 - Low New 2020-09-03 04:58:09
22 | PCN : FWK-CABGOC

SNCS <Change> : <ZIY0M-200731-34> | 4 - Low New 2020-09-03 05:02:39

<PCN> : <MALONGO - CABGOC>

SNCS NETWORK CHANGE REQUEST: 4 - Low New 2020-09-03 05:02:39

ZIY0M-200804-36 | PCN : MALONGO -
CABGOC

Malongo Network Team will add power 3- New 2020-09-03 05:02:39

supplies on CABA0RL-SERVER FARM and Moderate
on CABA0RL02-DISTRIBUITION Switches

The team will add to power supplies at 4 - Low New 2020-09-03 05:02:39
Safe production Building, the switches
are not supplying enough power to PoE
devices

Linux RedHat7 Upgrade on Geolog 17 and 4 - Low Review 2020-09-03 05:02:38

GIS server
Malongo Telecom Team will replace EoL 4 - Low New 2020-09-03 05:02:39
devices at FabYard and Lucula

Network Devices Local Password change 4 - Low Implemen 2020-09-03 05:05:02

t
Assignment group Assigned t Configuration item
SASBU - MALONGO - Feliciano Secure Network
TELECOMS NETWORK Barata Connections Solution
SUPPORT

SASBU - MALONGO - Adriano caba0malfpc50a

TELECOMS NETWORK Costa
SUPPORT

SASBU - MALONGO - Adriano

TELECOMS NETWORK Costa
SUPPORT

SASBU - MALONGO - Adriano Redundancy Module Config

TELECOMS NETWORK Costa Tool (SJV SCADA)
SUPPORT

SASBU - MALONGO - Adriano Redundancy Module Config

TELECOMS NETWORK Costa Tool (SJV SCADA)
SUPPORT

SASBU - UNIX SUPPORT Otto Geolog

Miguel
SASBU - MALONGO - Adriano Redundancy Module Config
TELECOMS NETWORK Costa Tool (SJV SCADA)
SUPPORT

SASBU - MALONGO - Aureo caba04ekfpc50a

TELECOMS NETWORK Viegas
SUPPORT
 Number Opened Updated Name
CTASK00087676 2020-08-04 17:26:37 2020-08-04 17:28:11 Angelique Rose Villegas

CTASK00087677 2020-08-04 17:26:37 2020-08-04 17:28:25 Angelique Rose Villegas

SCTASK0235485 2020-07-31 07:30:28 2020-08-07 17:01:03 Daniel Segun Usman

SCTASK0253738 2020-08-24 08:58:34 2020-09-01 15:02:08 Talvanes Vinicius Steil

SCTASK0255066 2020-08-25 09:53:04 2020-09-01 15:05:02 Lucas De Oliveira Villar

SCTASK0261814 2020-09-02 18:07:04 2020-09-02 20:29:53 Nicolle Paiva dos Santos

Stumpf
 TOTAL OF TASKS: 6

Short description Priority State Updated

Planning Network change(s) 4 - Low Open 2020-09-03 05:02:39

Implement Network change(s) 4 - Low Open 2020-09-03 05:02:39

Assist to Install PI ProcessBook and PI SMT | 4 - Low Pending

BL1000936 Escravos Main Building | 367-
3825 | KB:6343

Review Generic Request Other 4 - Low Work in Progress 2020-09-02 01:06:04

SmartBadge unlock for user Afonso Mabiala 4 - Low Work in Progress 2020-09-02 01:06:04

Shared folder access request/CABA0/345- 4 - Low Open

2003/KB:6300
 Assignment group Assigned to
SASBU - MALONGO - TELECOMS Adriano Costa
NETWORK SUPPORT

SASBU - MALONGO - TELECOMS Adriano Costa

NETWORK SUPPORT

SASBU - IT PCN

SASBU - MALONGO - END USER SUPPORT Afonso Mabiala

SASBU - MALONGO - END USER SUPPORT Afonso Mabiala

SASBU - MALONGO - SERVER SUPPORT