G4000 series

SERVICE MANUAL

Y .
O P
QY8-13FD-000
T C
Rev.00
NO
D O
October 2016

i a l, Inc.
nt Canon

fi de
o n QY8-13FD-010
C Rev.01
March 2017
Canon Inc.

(1/123)
QY8-13FD-010
Revision Date Page Revised Items
00 October 2016 All New edition
The procedures for removing middle cover and main tank cover
P. 38, 39
revised.
01 March 2017
P. 70, 71, How to operate the built-in type of service mode added.
72

Y .
O P
T C
NO
D O
i a l,
t
fi den
o n
C

(2/123)
QY8-13FD-010
 Table of Contents
1. TROUBLESHOOTING ..............................................................................................................5
1-1. Troubleshooting by Symptom .................................................................................................. 5
1-2. Operator Call Error (Alarm Lamp Lit In Orange) Troubleshooting ........................................ 10
1-3. Service Call Error (by Cyclic Blinking of Alarm and Power Lamps) Troubleshooting ........... 13
1-4. FAX Errors ............................................................................................................................. 18
1-5. FAQs (Specific Problems and their solutions) ....................................................................... 24
2. REPAIR ..................................................................................................................................26
2-1. Disassembly & Reassembly Procedures .............................................................................. 26
3. ADJUSTMENT / SETTINGS ...................................................................................................68
3-1. Adjustment ............................................................................................................................. 68
3-2. Adjustment and Maintenance in User Mode ......................................................................... 69
3-3. Adjustment and Settings in Service Mode............................................................................. 70
(1) Start the printer in the service mode. ......................................................................................70
(2) How to operate the service mode. ..........................................................................................70
(3) Service Tool functions ............................................................................................................75
(4) Service Error Codes ...............................................................................................................82
(5) Ink absorber counter setting ...................................................................................................83
(6)
Y .
Serial Number Writing .............................................................................................................84
(7)
O P
Operation Panel & LCD Check ...............................................................................................86
(8)
(9)
T C
Service Test Pattern ...............................................................................................................88
EEPROM information .............................................................................................................89

NO
3-4. Grease Application ................................................................................................................ 91

O
3-5. PTT Parameter Mode ............................................................................................................ 93
D
l,
(1) Outline: ...................................................................................................................................93
(2)
t i a
Procedures: ............................................................................................................................93

den
(3) Major parameters to be used in servicing: .............................................................................94
(4)
fi
Confirmation of the setting values ..........................................................................................96

n
(1)
C o
3-6. FAX Transfer Mode ............................................................................................................. 106
FAX transfer mode outline ...................................................................................................106
(2) How to go into the FAX transfer mode .................................................................................106
(3) FAX transfer menu ...............................................................................................................107
3-7. Special Notes on Servicing .................................................................................................. 108
(1) Ink absorber counter setting .................................................................................................108
(2) Preventive replacement of ink absorber ...............................................................................108
(3) Remaining ink detection .......................................................................................................109
(4) How to Replace the Cartridges .............................................................................................109
(5) How to Replace the Cartridges .............................................................................................110
(6) Ink Absorber Replacement ...................................................................................................111
(7) System Cleaning ...................................................................................................................111
(8) On Re-box or Refurbishment ................................................................................................112
(9) Special Notes on the Items Using Printer Serial Number .....................................................112
(10) How to Transport Printers ...................................................................................................113
(11) The phenomenon “Decreased ink level of ink tank” ...........................................................114
(12) On Replenishing ink tanks with ink .....................................................................................114
(13) Broken Print Head Surface .................................................................................................114
(14) “Cartridge Not Installed Completely” Error (Error Code: 1470) ..........................................114
(15) Durability of Ink on Photo Paper .........................................................................................114
4. VERIFICATION AFTER REPAIR ..........................................................................................115

(3/123)
QY8-13FD-010
 4-1. Inspection Flow .................................................................................................................... 115
4-2. Standard Inspection ............................................................................................................. 115
4-3 Optional Inspection to Verify Specific Repair ...................................................................... 117
5. APPENDIX............................................................................................................................118
5-1. Customer Maintenance........................................................................................................ 118
5-2. Special Tools ....................................................................................................................... 119
5-3. Sensors ................................................................................................................................ 119
(1) Sensor location .....................................................................................................................119
(2) Sensor function .....................................................................................................................119
5-4. Main PCB Ass’y Block Diagram .......................................................................................... 121
6. PRINTER TRANSPORTATION ............................................................................................122

Y .
O P
T C
NO
D O
i a l,
t
fi den
o n
C

(4/123)
QY8-13FD-010
1. TROUBLESHOOTING
1-1. Troubleshooting by Symptom
Symptom Check points & Solution
Paper does not feed. (1) Foreign material in the paper path.
Paper feed failure

-> Remove it.

(2) The pick-up roller is smeared.
-> Clean the pick-up roller ass’y or replace it.
(3) The auto sheet feeder unit is damaged.
-> Replace the auto sheet feeder unit.
Paper feeds at an angle. (1) The paper guides are not adjusted properly.
-> Align them to the paper edges properly.
(2) The pick-up roller is smeared.
-> Clean the pick-up roller ass’y or replace it.
(3) Foreign material in the paper path.
-> Remove it.
(4) The auto sheet feeder unit is damaged.
-> Replace the auto sheet feeder unit.
Paper feeds but not properly (multiple paper (1) More than the specified number of sheets are set in the
feed) feeder.

Y .
-> Reduce the number of sheets to lower than the limit.

P
(2) The pick-up roller is smeared.
O
T C
-> Clean the pick-up roller ass’y or replace it.
(3) The auto sheet feeder unit is damaged.

NO
-> Replace the auto sheet feeder unit.

O
Ejects blank paper (1) The pick-up roller is smeared.

l, D -> Clean the pick-up roller ass’y.

t i a (2) The paper end harness ass’y is not properly connected.

den
-> Connect it properly.

fi
(3) The pick-up roller unit is broken or deformed.

o n -> Replace pick-up roller ass’y.

C (4) Photo Interrupter does not detect well.

-> Replace the paper end sensor PCB ass’y.
Spur marks on the printed paper (1) Foreign material (such as a hair) in the spur unit
-> Remove it.
The printer is not recognized by a (1) The USB cable is not properly connected.
Communication error

connected PC, or a communication error -> Connect it properly.

occurs. (2) The wireless LAN FFC is not properly connected, or is
damaged.
Printing from the PC stops halfway.
-> Connect it properly or replace it.
If the problem still occurs, replace the following:
- Wireless LAN PCB ass’y
- Main PCB ass’y

(5/123)
QY8-13FD-010
 Symptom Check points & Solution
The power does not turn on. (1) The DC harness ass’y is not properly connected, or is
Faulty operation

The power turns off immediately after damaged.

power-on. -> Connect it properly, or replace it.
(2) The panel FFC is not connected properly, or is damaged.
-> Connect it properly or replace it.
If the problem still occurs, replace the following:
- Power supply unit
- Main PCB ass’y
- Document feed cover unit
- Relay PCB ass’y
Strange noise during purging (1) Foreign material inside the printer.
-> Remove it.
(2) The cap blade unit is damaged.
-> Replace it.
(3) The ASF and driver unit is damaged.
-> Replace the auto sheet feeder unit.
Strange noise while the carriage is moving (1) Foreign material inside the printer.
-> Remove it.

.
(2) The cap blade unit is defective, especially the cap comes off

Y
or is damaged, or the blade is damaged.
P
C O
-> Replace the cap blade unit.
(3) The carriage unit is defective.

T
NO
-> Replace it.
Strange noise during feeding paper (1) Foreign material inside the printer.

D O
-> Remove it.

l,
(2) The pick-up roller unit is damaged.

t i a -> Replace the pick-up roller ass’y.

den
(3) The paper feed roller is damaged.

nfi -> Replace the feed roller ass’y.

C o (4) The ASF and driver unit is damaged.

-> Replace the auto sheet feeder unit.
Strange noise during ejecting paper (1) Foreign material inside the printer.
-> Remove it.
(2) The paper feed roller is damaged.
-> Replace the feed roller ass’y.
The operation panel does not respond. (1) The Panel FFC is not connected properly.
-> Connect it properly.
If the problem still occurs, replace the following:
- Document feed cover unit
- Relay PCB ass’y
- Main PCB ass’y
Stains or streaks on the scanned image (1) The platen glass is not clean.
Faulty scanning

-> Clean it.

(2) The scanner unit FFC is not properly connected.
-> Connect it properly.
If the problem still occurs, replace the following:
- Scanner unit
Strange noise from the Scanner Unit (1) The problem is duplicated.
-> Replace the scanner unit.

(6/123)
QY8-13FD-010
 Symptom Check points & Solution
Horizontal streaks or uneven printing in (1) Ink is not properly ejected from the nozzles.
Unsatisfactory print quality

small pitches on photo paper -> Perform Print Head Cleaning (up to two times) or Deep
Cleaning (one time).
(2) The cartridge does not eject ink properly.
-> Replace it.
(3) The Carriage unit is defective.
-> Replace it.
(4) The paper feed roller is defective.
-> Replace the feed roller ass’y.
If the problem still occurs, replace the following:
- Cap blade unit
- Main PCB ass’y
Horizontal streaks or uneven printing in (1) Ink is not properly ejected from the nozzles.
medium pitches on photo paper -> Perform Print Head Cleaning (up to two times) or Deep
Cleaning (one time).
(2) The cartridge does not eject ink properly.
-> Replace it.
(3) The Carriage unit is defective.

.
-> Replace it.

Y
(4) The paper feed roller is defective.
P
O
-> Replace the feed roller ass’y.

T
- Cap blade unit
C
If the problem still occurs, replace the following:

NO
- Main PCB ass’y

O
Horizontal streaks or uneven printing in the (1) Faulty operation in the eject roller. Or the eject roller is
D
l,
area 30 to 40 mm from the top or bottom damaged.
edge of photo paper
t i a -> Replace the eject roller ass’y.

den
(2) Faulty operation in the feed roller. Or the feed roller is

nfi damaged.

C o
Horizontal white streaks or blank spots
-> Replace the feed roller ass’y.
(1) Ink is not properly ejected from the nozzles.
-> Perform Print Head Cleaning (up to two times) or Deep
Cleaning (one time).
(2) The cartridge does not eject ink properly.
-> Replace it.
(3) The Carriage unit is defective.
-> Replace it.
(4) The paper feed roller is defective.
-> Replace the feed roller ass’y.
If the problem still occurs, replace the following:
- Cap blade unit
- Main PCB ass’y
Vertical streaks or uneven printing (1) The Timing slit strip film is not clean.
-> Clean it.
(2) The Timing slit strip film is scratched or damaged.
-> Replace it.
(3) Grease is not evenly applied over the carriage rail.
-> Apply grease properly.

(7/123)
QY8-13FD-010
 Symptom Check points & Solution
Vertical streaks or inaccurate straight line (1) The print head is not properly aligned.
on plain paper, or envelope -> Perform Print Head Alignment.
(2) The carriage unit is damaged.
-> Replace it.
No color is printed, or printing is faint. (1) Ink is not properly ejected from the nozzles.
-> Perform Print Head Cleaning (up to two times) or Deep
Cleaning (one time).
(2) Foreign material on the cap.
-> Remove it.
(3) The cartridge does not eject ink properly.
-> Replace it.
(4) The carriage unit is defective.
-> Replace it.
(5) The blade is defective.
-> Replace the cap blade unit.
Printing side of the paper is smeared. (1) The paper is warped.
-> Flatten the paper.
(2) The carriage unit is damaged.

.
-> Replace it.

Y
(3) The paper feed roller is damaged.
P
C O
-> Replace the feed roller ass’y.
(4) The blade is defective.

T
NO
-> Replace the cap blade unit.
No transmission or reception (1) The telephone line connection is not correct.
Fax Communication Error

D O
-> Connect the telephone line properly.

l,
(2) The fax number is wrong.

t i a -> Call the correct number.

den
(3) The settings of the telephone line type, rotary pulse or touch

nfi tone is wrong.

C o -> Set the type of telephone line properly (rotary pulse or

touch tone).
(4) Memory is almost full.
-> Delete the data from the memory.
(5) The security control option, Check RX FAX information,
is enabled.
-> Disable the option.
(6) In Device settings -> Color transmission, Send in black
& white is not selected.
-> Select Send in black & white.
(7) The document is long.
-> Transmit or receive the document in several parts.
(8) The amount of data is large.
-> Prolong the period of the page time-over.
If the problem still occurs, replace the following:
- NCU PCB ass’y
- Main PCB ass’y

(8/123)
QY8-13FD-010
 Symptom Check points & Solution
No transmission to one particular machine (1) The fax number is wrong.
-> Call the correct number.
(2) The security control option, Check RX FAX information,
is enabled.
-> Disable the option.
(3) In Device settings -> Color transmission, Send in black
& white is not selected.
-> Select Send in black & white.

If the problem still occurs, check the fax setup of the receiver.
No transmission from the ADF (1) Foreign material in the document feed unit.
-> Remove it.
(2) The rollers are smeared.
-> Clean them.

If the problem still occurs, replace the document feed unit.

Defect (streaks, etc.) in the transmitted (1) Streaks in the copied image.
image -> Clean the platen glass.

.
(2) Dust inside the platen glass or on the CIS sensor.
-> Replace the scanner unit.
P Y
C O
If the problem still occurs, replace the main PCB ass’y.

T
NO
D O
i a l,
t
fi den
o n
C

(9/123)
QY8-13FD-010
1-2. Operator Call Error (Alarm Lamp Lit In Orange) Troubleshooting
Errors and warnings are displayed by the following ways:
- Operator call errors are indicated by the Alarm lamp blinking in orange, and the error and its solution
are displayed by the cycles of the lamp blinking.
- Messages during printing from a PC are displayed on the printer driver Status Monitor.
- Error codes (the latest five error codes at the maximum) are printed in the "operator call/service call
error record" area in EEPROM Information Print

Buttons valid when an operator call error occurs:

- ON button: To turn the printer off and on again.
- Black / Color button:
To clear and recover from an error. In some operator call errors, the error will
automatically be cleared when the cause of the error is eliminated, and pressing the
Black / Color button may not be necessary.
- Stop button: To cancel the job at error occurrence, and to clear the error.

Cycles of
Error
lamp Error Check points & Solution
code
blinking
2 times No paper [1000] (1) Paper is not set in the rear tray.
Y .
-> Set paper in the rear tray.

O P
(2) The pick-up roller does not operate properly.

T C
-> Replace the pick-up roller ass’y.

NO
(3) The photo interrupter is damaged.
-> Replace the paper end sensor PCB ass’y.
3 times Paper jam
D O
[1300] (1) Foreign material inside the printer

a l,
-> Remove it.
i
t
den
(2) The pick-up roller does not operate properly.
-> Replace the right or left pick-up roller Ass’y.

nfi (3) The PE Lever is damaged.

5 times No cartridge C o -> Make a product exchange.

[1471] (1) The cartridge contact or the contact pins of the carriage unit are smeared.
Print head [1403] -> Clean the cartridge contact or the contact pins of the carriage Unit.
temperature sensor (2) The contact pins of the carriage unit are deformed or damaged.
error -> Replace the carriage unit.
If the error still occurs, replace the following:
- Cartridge
Non-supported [1476] (1) Non-genuine cartridge is installed.
cartridge -> Install the supported (Canon-genuine) cartridge.
15 times Cartridge hardware [1472] (1) The cartridge is not installed properly.
error -> Install it properly.
(2) Foreign material in the area where the cartridge is installed.
-> Remove it.
(3) The cartridge is damaged.
-> Replace it.
If the error still occurs, replace the following:
- Main PCB ass’y
Lighted No ink [1640] (1) The remaining ink level reaches the ink lower limit line on the ink tank.
-> Select your visual check or continuous use of the remaining ink
detection. For details, see 3-7. (3) Remaining Ink Detection.
If the error still occurs, replace the following:
- Main PCB ass’y
(10/123)
QY8-13FD-010
Cycles of
Error
lamp Error Check points & Solution
code
blinking
4 times Ink cartridge not [1470] (1) The cartridge lifts up.
completely installed -> Install it completely.
(2) The cartridge holder lifts up.
-> Remove the protective film on the upper cartridge, and re-install the
cartridge.
(3) The joint lever lifts up or is not pushed.
-> Push the joint lever completely.
(4) Foreign material at the cartridge contacts.
-> Remove it.
(5) The cartridge is damaged.
-> Replace it.
(6) The carriage unit contact part is deformed or damaged.
-> Replace the carriage unit.
If the error still occurs, replace the following:
- Main PCB ass’y
7 times Multiple cartridges [1475] (1) The cartridge is damaged.

.
of the same color -> Replace it.
installed
Y
If the error still occurs, replace the following:
P
O
- Main PCB ass’y
Cartridge in a [1474] (1) The cartridge is damaged.

T C
NO
wrong position -> Replace it.
If the error still occurs, replace the following:

O
- Main PCB ass’y
D
l,
14 times Unable to recognize [1473] (1) A non-supported cartridge is installed.
a cartridge
t i a
-> Install the supported cartridge.

den
(2) The cartridge is damaged.

fi
-> Replace it.
8 times
o n
Ink absorber almost [1700] (1) Replace the ink absorber and reset its counter value.
full
C (Partial replacement: 30%, Whole replacement: 0%)
Releasing the error will enable printing without replacing the ink
absorber. However, when the ink absorber becomes full, no further
printing can be performed unless the applicable ink absorber is
replaced.
-> Either replace the partial absorber kit and set 30% as an ink absorber
counter value, or replace the whole absorber kit and reset its counter
value.
9 times Packing material [1890] (1) The packing material is installed.
not removed -> Remove it.
2 times Paper type or size [2114] (1) The paper size or paper type registered in the rear tray is inconsistent with
mismatch: rear tray the one in the print job.
-> Follow the printer display, and select any of the following to
release the error.
1) Change the paper, and register paper information (paper size /
paper type).
2) Cancel the print job.
Not lit Scanner device [2700] (1) The error message, “Timeout error occurs, please press [OK].” is
timeout indicated on the LCD.
-> To release the error, press the OK button. In case that attempt scan or
copy again, perform the scan or copy after waiting for a while.
(11/123)
QY8-13FD-010
Cycles of
Error
lamp Error Check points & Solution
code
blinking
Not lit Document left in the (1) The error message, “Close the feeder cover is indicated on the LCD.
ADF -> Press the OK button to eject the document.
Not lit Paper jam in the [2801] (1) Foreign material in the document feed unit.
ADF -> Remove it.
(2) The document feeder cover is open.
-> Close it.
(3) The document feed cover unit is damaged.
-> Replace the document feed cover unit.
(4) Paper does not feed from the document tray.
-> Confirm the connection of the document detect FFC, or replace it.
If the error still occurs, replace the document feed unit.
Not lit No paper in the [2802] (1) The document is not set in the document tray.
ADF -> Set the document.
If the error still occurs, replace the document feed unit.
Not lit Paper in the ADF [2803] (1) Foreign material in the document feed unit.
too long -> Remove it.

.
(2) Paper feed speed is slow (the pickup rollers are slipping).
-> Replace the document feed cover unit.
P Y
11 times
C O
If the error still occurs, replace the document feed unit.
Print settings error [4103] (1) The printer you want to use is not supported in each setting such as
T
NO
duplex printing, paper size, and media type in the printer driver setting.
-> Release the error, then change the printer driver setting so that

O
printing can be performed using the printer you want to use.
D
i a l,
t
fi den
o n
C

(12/123)
QY8-13FD-010
1-3. Service Call Error (by Cyclic Blinking of Alarm and Power Lamps) Troubleshooting
Service call errors are indicated by the number of cycles the Alarm and Power LEDs blink, and the
corresponding error message is displayed in the Status Monitor.
Cycles
Error
of lamp Error Check points & Solution
code
blinking
2 times Carriage position error [5100] (1) Foreign material inside the printer
-> Remove it.
(2) The cartridge lifts up.
-> Install it completely.
(3) The cartridge holder lifts up.
-> Close it completely.
(4) The joint lever lifts up.
-> Push it completely.
(5) The Timing slit strip film is smeared.
-> Clean it.
(6) The following cables are disconnected or connected at an angle:
- Carriage FFC
- Carriage motor harness
-> Connect the applicable cables properly.

Y .
(7) The Timing slit strip film is scratched or deeply smeared.
-> Replace it.
O P
- Carriage unit
T C
If the error still occurs, replace the following:

NO
- Carriage motor unit

O
- Main PCB ass’y
3 times LF position error
l, D
[6000] (1) Foreign material inside the printer

t i a -> Remove it.

den
(2) The following cables are disconnected or connected at an angle:

fi
- Paper feed motor harness

o n - Paper feed encoder FFC

C -> Connect the applicable cables properly.

(3) The paper feed encoder FFC is bent or damaged.
-> Replace it.
(4) The timing slit disk feed film is scratched or deeply smeared.
-> Replace it.
(5) The gear(s) of the following parts is damaged:
- Paper feed roller unit
-> Replace the applicable unit.
If the error still occurs, replace the following:
- Main PCB ass’y
5 times ASF cam sensor [5700] (1) Foreign material in the drive part of the auto sheet feeder unit
-> Remove it.
(2) The multi FFC is not properly connected, or is damaged.
-> Connect it properly or replace it.
(3) AUTO SHEET FEEDER UNIT is faulty.
-> Replace the auto sheet feeder unit.
If the error still occurs, replace the following:
- Main PCB ass’y
- ASF cam sensor PCB ass’y

(13/123)
QY8-13FD-010
 Cycles
Error
of lamp Error Check points & Solution
code
blinking
6 times Thermistor [5400] (1) The error is reproduced after powering off the printer, waiting 5
temperature abnormal minutes, and powering it on again.
-> Replace the main PCB ass’y.
If the error still occurs, replace the following:
- Carriage unit
7 times Ink absorber full [5B00] (1) The error is reproduced after powering off the printer and powering
it on again.
-> Either replace the partial absorber kit and set 30% as an ink
absorber counter value, or replace the whole absorber kit and
reset its counter value.
8 times Print head temperature [5200] (1) Printing is performed though ink is used up.
too high -> Replenish ink tanks with ink.
(2) The cartridge is defective (the contacts, the TAB wires, or the
surroundings of the nozzles are burnt, etc.).
-> Replace the cartridge.
(3) The contact pins of the carriage unit are bent or deformed.
-> Replace the carriage unit.

.
If the error still occurs, replace the following:
Y
- Main PCB ass’y

O P
C
9 times NVRAM error [6800] (1) The error is reproduced after powering off the printer and powering

T
it on again.

NO
NVRAM timeout [6801]
-> Replace the main PCB ass’y.
10 times Discharge VH monitor [B202] (1) The Carriage FFC is disconnected or connected at an angle.
error
D O
-> Connect the Carriage FFC properly.

a l,
(2) The error is reproduced after removing the cartridge, powering off
i
t
den
the printer and powering it on again.
-> Replace the main PCB ass’y.

nfi (3) The error is reproduced after re-installing the cartridge.

C o -> Replace the cartridge.

Pre-charge VH monitor [B203] (1) The Carriage FFC is disconnected or connected at an angle.
error -> Connect the carriage FFC properly.
(2) The DC harness is not connected properly.
-> Connect it properly.
(3) If the error still occurs, replace the cartridge.
-> Replace the cartridge.
If the error still occurs, replace the following:
- Main PCB ass’y
- Power supply unit
FET-on VH monitor [B204] (1) The carriage FFC is disconnected or connected at an angle.
error -> Connect the carriage FFC properly.
(2) Remove the cartridge, power off the printer and power it on again.
-> If the error still occurs, replace the main PCB ass’y.
(3) The error is reproduced after re-installing the cartridge.
-> Replace the cartridge.
If the error still occurs, replace the following:
- Power supply unit

(14/123)
QY8-13FD-010
Cycles
Error
of lamp Error Check points & Solution
code
blinking
VHIC status monitor [B205] (1) The contact pins of the carriage unit are bent or deformed.
error -> Replace the carriage unit.
If the error still occurs, replace the following:
- Cartridge
- Main PCB ass’y
- Power supply unit
16 times Failure in loading [9500] (1) The error is reproduced after disconnecting the power cord and
modem patch connecting it again (hard-power-off and on).
-> Replace the NCU board ass’y.
If the error still occurs, replace the following:
- Main PCB ass’y
20 times Other hardware errors [6500] (1) The error is reproduced after disconnecting the power cord and
connecting it again (hard-power-off and on).
-> Replace the main PCB ass’y.
22 times Electric circuit error [5050] (1) The scanner FFC is disconnected or connected at an angle.
-> Connect the scanner FFC properly.
(2) The scanner FFC is bent or damaged.
-> Replace the scanner unit.
Scanner error
Y .
[5011] (1) The scanner FFC is disconnected or connected at an angle.

P
-> Connect the scanner FFC properly.
O
C
(2) The scanner FFC is bent or damaged.

T
-> Replace the scanner unit.

NO
If the error still occurs, replace the following:
- Main PCB ass’y
Scanner motor error [5012] (1) The
D O
error is reproduced after disconnecting the power cord and

i a l,
connecting it again (hard-power-off and on). Or the scanner FFC is

t bent or damaged.

den
-> Replace the scanner unit.

fi
(2) The scanner FFC is disconnected or connected at an angle.

o n -> Connect the scanner FFC properly.

C If the error still occurs, replace the following:

- Main PCB ass’y
ADF motor error [5040] (1) Foreign material inside the document feed unit.
-> Remove it.
(2) The following cables are disconnected or connected at an angle:
- ADF motor harness ass’y
- ADF encoder FFC
-> Connect the applicable cables properly.
(3) The ADF encoder FFC is bent or damaged.
-> Replace it.
If the error still occurs, replace the following:
- Document feed unit
- Main PCB ass’y
26 times Network sub-system [6900] (1) The error occurs immediately after power-on, and the printer cannot
launch error be operated thereafter.
-> Replace the main PCB ass’y.
If the error still occurs, replace the following:
- Wireless LAN PCB ass’y

(15/123)
QY8-13FD-010
Cycles
Error
of lamp Error Check points & Solution
code
blinking
Network sub-system [6901] (1) The wireless LAN FFC is disconnected or connected at an angle.
timeout -> Connect it properly.
(2) The wireless LAN FFC is bent, scratched, or cut.
-> Replace it.
If the error still occurs, replace the following:
- Wireless LAN PCB ass’y
- Main PCB ass’y
Other network sub- [6902] (1) The error is reproduced after powering off the printer and powering
system errors it on again.
-> Replace the main PCB ass’y.
If the error still occurs, replace the following:
- Wireless LAN PCB ass’y
Wireless LAN device [6910] (1) The wireless LAN FFC is disconnected or it is connected at an
not connected angle.
-> Connect it properly.
(2) The wireless LAN FFC is bent, scratched, or cut.
-> Replace it.

.
If the error still occurs, replace the following:
Y
- Wireless LAN PCB ass’y
- Main PCB ass’y
O P
27 times USB control-out bus
T C
[6930] (1) The error is reproduced after powering off the printer and powering

NO
error it on again.
USB control-in bus [6931] -> Replace the main PCB ass’y.
error
D O
USBPRT bulk-out bus [6932]
i a l,
t
den
error
USBPRT bulk-in bus

fi
[6933]

n
error

Co
USBSCN bulk-out bus [6936]
error
USBSCN bulk-in bus [6937]
error
USBSCN interrupt-in [6938]
bus error
USBFAX bulk-out bus [6939]
error
USBFAX bulk-in bus [693A]
error

(16/123)
QY8-13FD-010
 Cycles
Error
of lamp Error Check points & Solution
code
blinking
28 times USB sub-system [6940] (1) The error is reproduced after powering off the printer and powering
firmware error it on again.
USB sub-system [6941] -> Replace the main PCB ass’y.
command error
USB sub-system data [6943]
copy error
USB sub-system [6944]
instruction error
USB sub-system not [6945]
started properly
USB sub-system [6946]
improper timeout
setting
29 times USB sub-system [6942] (1) The error is reproduced after powering off the printer and powering
timeout it on again.
-> Replace the main PCB ass’y.

Y .
P
Note: 1. Before replacement of the main PCB ass’y, check the ink absorber counter value, and register
O
C
it to the replaced new main PCB ass’y. (The value can be set in 10% increments.)

T
In addition, according to the "Guideline for Preventive Replacement of Ink Absorber," replace the

NO
ink absorber. For details, see 3-7. (2) Preventive replacement of ink absorber.

D O
i a l,
t
fi den
o n
C

(17/123)
QY8-13FD-010
1-4. FAX Errors
< User error codes >
Error code
TX/RX Meaning Solution
Decimal Hex
#001 0001 TX Document jam - Remove foreign material from the ADF.
- Clean the paper separation pad and
rollers of the ADF.
- Replace the Document Upper Guide
Unit.
#003 0003 TX/RX Document is too long, or page time-over - Increase the period of time of the page
time-over*.
- Clean the paper separation pad and
rollers of the ADF.
- Replace the Document Upper Guide
Unit.
#005 0005 TX/RX Initial identification (T0 / T1) time-over - Check the telephone line type settings
(rotary pulse / touch tone).
#012 000C TX No recording paper at the receiving machine - Have the paper set in the receiving
machine.
#017 0011 TX Redial time-over, but no DT detected
Y .
- Check the line connection.
#018 0012 TX
O P
Auto dialing transmission error, or redial time- - Check the telephone line type settings
over

T C (rotary pulse / touch tone).

NO
#022 0016 TX Call failed (no dial registration) - Register a dial number.
#037 0025 RX Memory overflow at reception of an image - Delete unnecessary image data from the

D O memory.
#046 002E RX
l,
Direct mail rejection (rejection of mail

i a
- Disable the function to reject reception of
reception)
t mail.

den
#059 003B TX Dialed number not matches the CSI of the - Disable the function to confirm the FAX

nfi
connected machine information of the receiving machine.
#085 0055 TX
o
No color fax function supported in the receiving - Set the machine so that a fax message
C
machine will be sent in the B&W mode when the
receiving machine does not support color
transmission.
#099 0063 TX/RX Transmission terminated mid-way by pressing - Do not press the Stop button during
the Stop button resending of a fax.
#412 019C TX Transmission data lost in the middle of fax - Check the USB connection between the
sending from a PC machine and the PC and the LAN
connection of the machine.
#995 03E3 TX/RX During TX (sending):
Memory transmission reservation cancelled
During RX (receiving):
Image data received in the memory cleared
* For details, see 3-5, (3) Parameter details.

(18/123)
QY8-13FD-010
< Service error codes >
Error code
TX/RX Meaning Solution
Decimal Hex
##100 044C TX Re-transmission of the procedure signal has - Try a higher transmission level*1.
been attempted the specified number of times, - Try a lower start level of transmission.
but failed.
##104 0450 TX RTN or PIN has been received.
##281 0501 TX Re-transmission of the procedure signal has
been attempted the specified number of times,
but failed.
##282 0502 TX Re-transmission of the procedure signal has
been attempted the specified number of times,
but failed.
##283 0503 TX Re-transmission of the procedure signal has
been attempted the specified number of times,
but failed.
##101 044D TX/RX Sender's modem speed does not match the - Try a higher transmission level*1.
receiving machine.
##280 0500 TX Re-transmission of the procedure signal has
been attempted the specified number of times,
Y .
but failed.
O P
C
##750 06D6 TX After transmitting PPS-NULL in ECM
transmission, no significant signal has been
T
NO
received, and re-transmission of the procedure

O
signal has been attempted the number of
specified times but failed.

l, D
##754 06DA TX
i a
After transmitting PPS-NULL in ECM
t
den
transmission, re-transmission of the procedure

fi
signal has been attempted the number of

n
specified times but failed.
o
##755 06DB TX
C
After transmitting PPS-MPS in ECM
transmission, no significant signal has been
received, and re-transmission of the procedure
signal has been attempted the number of
specified times but failed.
##757 06DD TX After transmitting PPS-MPS in ECM
transmission, DCN has been received.
##759 06DF TX After transmitting PPS-MPS in ECM
transmission, re-transmission of the procedure
signal has been attempted the number of
specified times but failed.
##760 06E0 TX After transmitting PPS-EOM in ECM
transmission, no significant signal has been
received, and re-transmission of the procedure
signal has been attempted the number of
specified times but failed.
##764 06E4 TX After transmitting PPS-EOM in ECM
transmission, re-transmission of the procedure
signal has been attempted the number of
specified times but failed.

(19/123)
QY8-13FD-010
 Error code
TX/RX Meaning Solution
Decimal Hex
##765 06E5 TX After transmitting PPS-EOP in ECM - Try a higher transmission level*1.
transmission, no significant signal has been
received, and re-transmission of the procedure
signal has been attempted the number of
specified times but failed.
##767 06E7 TX After transmitting PPS-EOP in ECM
transmission, DCN has been received.
##769 06E9 TX After transmitting PPS-EOP in ECM
transmission, re-transmission of the procedure
signal has been attempted the number of
specified times but failed.
##770 06EA TX After transmitting EOR-NULL in ECM
transmission, no significant signal has been
received, and re-transmission of the procedure
signal has been attempted the number of
specified times but failed.
##772 06EC TX After transmitting EOR-NULL in ECM

.
transmission, DCN has been received.
##774 06EE TX After transmitting EOR-NULL in ECM
P Y
##775 06EF TX
transmission, ERR has been received.
After transmitting EOR-MPS in ECM
C O
T
NO
transmission, no significant signal has been
received, and re-transmission of the procedure

O
signal has been attempted the number of
D
i a l,
specified times but failed.
##777 06F1 TX
t
After transmitting EOR-MPS in ECM

den
transmission, DCN has been received.
##779 06F3 TX
fi
After transmitting EOR-MPS in ECM
n
##780 06F4 TX
o
transmission, ERR has been received.
C
After transmitting EOR-EOM in ECM
transmission, no significant signal has been
received, and re-transmission of the procedure
signal has been attempted the number of
specified times but failed.
##784 06F8 TX After transmitting EOR-EOM in ECM
transmission, ERR has been received.
##785 06F9 TX After transmitting EOR-EOP in ECM
transmission, no significant signal has been
received, and re-transmission of the procedure
signal has been attempted the number of
specified times but failed.
##789 06FD TX After transmitting EOR-EOP in ECM
transmission, ERR has been received.
##793 0701 RX During high-speed signal reception in ECM, no
effective frame has been detected, and a time-
over has occurred.
##102 044E TX Fallback is not available. - Try a higher or lower transmission level*1.
##106 0452 RX The procedure signal has been expected for 6
seconds, but not received.

(20/123)
QY8-13FD-010
 Error code
TX/RX Meaning Solution
Decimal Hex
##103 044F RX EOL has not been detected for 5 seconds (or - Try a lower transmission level*1.
15 seconds in CBT).
##107 0453 RX Fallback is not available at the sending
machine.
##114 045A RX RTN has been received.
##200 04B0 RX A carrier has not been detected for 5 seconds
during image reception.
##790 06FE RX After receiving EOR-EOP in ECM reception,
ERR has been transmitted.
##109 0455 TX After DCS transmission, a signal other than - Examine transmission with the other
DIS, DTC, FTT, CFR, or CRP has been machine and with another machine (a
received, and re-transmission of the procedure third machine), and handle the problem
signal has been attempted the specified according to the result *2.
number of times but failed.
##224 04C8 TX/RX An error has occurred in the procedure signal
in G3 transmission.
##288 0508 TX After EOP transmission, a signal other than
PIN, PIP, MCF, RTP, or RTN has been

Y .
P
received.
##289 0509 TX After EOM transmission, a signal other than
PIN, PIP, MCF, RTP, or RTN has been C O
T
NO
received.
##290 050A TX After MPS transmission, a signal other than

D O
PIN, PIP, MCF, RTP, or RTN has been
received.
i a l,
##791 06FF
t
TX/RX During the ECM mode procedure, a signal

den
other than a significant one has been received.
##792 0700 RX
nfi
In ECM reception, PPS-NULL between partial

##794 0702 TX
o
pages has not been detected.
C
PPR of all 0s (zero) has been received in ECM
transmission.
##201 04B1 TX/RX DCN has been received in a method other than - Register the user telephone number.
the binary procedure. - Set the recording paper.
- Try a higher or lower transmission level*1.
##220 04C4 TX/RX System error (main program hang-up) - Turn the machine off, and turn it on
##795 0703 TX/RX Decoding has not been performed properly in again.
transmission. - Replace the Logic Board Ass’y.
##232 04D0 TX The encoder control unit has malfunctioned. - Replace the Logic Board Ass’y.
##237 04E2 RX The decoder control unit has malfunctioned.
##250 04E3 TX/RX An encoding error has occurred.
##251 04E4 TX/RX An encoding error has occurred.
##252 04E5 TX/RX An encoding error has occurred.
##253 04E6 TX/RX An encoding error has occurred.
##254 04E7 TX/RX An encoding error has occurred.
##255 04E8 TX/RX A decoding error has occurred.
##256 04E9 TX/RX A decoding error has occurred.
##257 04EA TX/RX A decoding error has occurred.
##258 04D5 TX/RX A decoding error has occurred.

(21/123)
QY8-13FD-010
 Error code
TX/RX Meaning Solution
Decimal Hex
##261 04ED TX/RX A system error has occurred between the - Replace the Logic Board Ass’y.
modem and the system control board.
##284 0504 TX After TCF transmission, DCN has been - Register the user telephone number.
received. - Try a higher transmission level*1.
##285 0505 TX After EOP transmission, DCN has been - Re-send the fax.
received. - Replace the Logic Board Ass’y.
##286 0506 TX After EOM transmission, DCN has been
received.
##287 0507 TX After MPS transmission, DCN has been
received.
##670 0686 TX In V.8 late start, the DIS V.8 ability from the - Prohibit the V.8 procedure of the sending
receiving machine was detected, and CI was machine*1.
sent in response; however, the procedure
failed, causing T1 time-over.
##672 0688 TX In V.34 transmission, the procedure fails to
proceed from phase 2 to phase 3 or later,
causing T1 time-over
##674 068A TX In V.34 transmission, the procedure fails to

Y .
P
proceed from phase 3 or 4 to the control

##671 0687 RX
channel or later, causing T1 time-over
In V.8 call reception, the procedure fails to C O- Prohibit the V.8 procedure of the
T
NO
proceed to phase 2 after CM detection, receiving machine*1.
causing T1 time-over.
##673 0689 RX
D O
In V.34 reception, the procedure fails to

i a l,
proceed from phase 2 to phase 3 or later,

t
causing T1 time-over

den
##675 068B RX In V.34 reception, the procedure fails to

nfi
proceed from phase 3 or 4 to the control

##752 06D8 TX C o
channel or further, causing T1 time-over
After transmitting PPS-NULL in ECM - Try a higher transmission level*1.
transmission, DCN has been received.
##762 06E2 TX After transmitting PPS-EOM in ECM
transmission, DCN has been received.
##782 06F6 TX After transmitting EOR-EOM in ECM
transmission, DCN has been received.
##787 06FB TX After transmitting EOR-EOP in ECM
transmission, DCN has been received.
##753 06D9 TX After transmitting PPS-NULL in ECM - Increase the period of time of the T5
transmission, re-transmission of the procedure time-over*1.
signal has been attempted the number of
specified times but failed, or T5 time-over (60
sec.) has occurred.
##758 06DE TX After transmitting PPS-MPS in ECM
transmission, re-transmission of the procedure
signal has been attempted the number of
specified times but failed, or T5 time-over (60
sec.) has occurred.

(22/123)
QY8-13FD-010
 Error code
TX/RX Meaning Solution
Decimal Hex
##763 06E3 TX After transmitting PPS-EOM in ECM - Increase the period of time of the T5
transmission, re-transmission of the procedure time-over*1.
signal has been attempted the number of
specified times but failed, or T5 time-over (60
sec.) has occurred.
##768 06E8 TX After transmitting PPS-EOP in ECM
transmission, re-transmission of the procedure
signal has been attempted the number of
specified times but failed, or T5 time-over (60
sec.) has occurred.
##773 06ED TX After transmitting EOR-NULL in ECM
transmission, re-transmission of the procedure
signal has been attempted the number of
specified times but failed, or T5 time-over (60
sec.) has occurred.
##778 06F2 TX After transmitting EOR-MPS in ECM
transmission, re-transmission of the procedure

.
signal has been attempted the number of
specified times but failed, or T5 time-over (60
P Y
##783 06F7 TX
sec.) has occurred.
After transmitting EOR-EOM in ECM
C O
T
NO
transmission, re-transmission of the procedure
signal has been attempted the number of

O
specified times but failed, or T5 time-over (60
D
sec.) has occurred.

i a l,
##788 06FC TX
t
After transmitting EOR-EOP in ECM

den
transmission, re-transmission of the procedure

fi
signal has been attempted the number of
n
C o
specified times but failed, or T5 time-over (60
sec.) has occurred.
*1: For details, see 3-5, (3) Parameter details.
*2: Examine the following transmissions, and handle the problem according to the result:
- With the other machine
- With another (a third) machine
- Between the other machine and the third machine
Case 1: - With the other machine: Failed
- With a third machine: Failed
- Between the other machine and the third machine: Good
=> The repair machine or the line on the repair machine side is faulty.
Case 2: - With the other machine: Failed
- With a third machine: Good
- Between the other machine and the third machine: Failed
=> The other machine or the line on the other machine side is faulty.
Case 3: - With the other machine: Failed
- With a third machine: Good
- Between the other machine and the third machine: Good
=> The repair machine or the other machine is faulty (failure in the machine itself or wrong settings, etc.).

(23/123)
QY8-13FD-010
1-5. FAQs (Specific Problems and their solutions)
Frequency
Stage

Occurrence Expected
No.

Phenomenon Cause Solution

conditions customer calls

1 A Ink mist inside Ink mist attaches Wipe the cartridge When you
the printer to the inside the holder or the inside perform the
printer of the printer with a operation inside
Installation

dry cloth at the right the printer

time. (handling the
jammed paper,
etc.), your hands
or clothes are
gotten dirty.
2 B Printing side of If the warpage of - Flatten the paper. - The paper
the paper is the paper is large, - Printing within the (printing side) is
smeared. the printing side at print quality smeared.
Print results

the edge of the assurance area is - Printing cannot

paper touches the recommended.

Y . be performed

P
print head, and normally (the print
the printing side is
smeared.
C O out is smudged).
- The edge of the
T
NO
paper is creased.
3 B Non-ejection of The setup The user has - Fill the ink and - Printing cannot
ink without
D O
mistakenly perform System be performed.

l,
Installation

filling the ink on performed the Cleaning. - The ink is not

arrival
t i a initial setup - Replace the ejected.

den
without cartridge when the - Not improved

nfi filling the ink. surface is clogged even after

4 B Ejects blankC o The cartridge The user did not

with ink.
How to replace the
cleaning
- Printing cannot
paper was installed mistakenly cartridge is be performed.
without remove the nonpublic to users, - Paper is
Installation

removing the protective film on and it is replaced in delivered without

protective film the cartridge. the special mode, printing.
on arrival. therefore repair or
call center support is
required.
5 B Ink cartridge The protective - The protective - Remove the - The joint lever
not completely film on the upper sheet on the protective sheet on cannot be
installed (The cartridge was upper cartridge the upper cartridge. pushed.
Installation

alarm lamp not removed or was not removed. - Push the joint lever - The “Ink
blinks four the joint lever is - The joint lever completely. cartridge not
times. The error not pushed due lifts up. completely
code is “1470”). to user installed” error
operation occurs.
mistake.

(24/123)
QY8-13FD-010
 Frequency
Stage
Occurrence Expected
No.

Phenomenon Cause Solution

conditions customer calls

6 C Color mixture When the ink The ink tank is The color mixture - Ink mixture
tank is replenished with cannot be improved occurs.
replenished with incorrect color ink. even after cleaning, - The color hue
Print results

ink therefore product differs.

exchange is
required (the
applicable parts are
not assigned as
service parts).
7 C Packing When the The printer was Remove and discard - The “Packing
material not carriage packing turned on without the carriage packing material not
Installation

removed material is removing the material at the removed” error

(The alarm removed on carriage packing installation. occurs.
lamp blinks arrival material.
nine times. The

.
error code is
“1890”).
P Y
CO
8 A The Power When the printer Press and hold the The Power lamp
Installation

lamp blinks is initially turned Stop button for five blinks, or it blinks
twice (initial ink on
O T seconds or more. twice.
filling cannot be
N
performed)
D O
l,
9 B Ink was At the time of The ink is flowed Advise customers Ink was
consumed too printer
t i a into the buffer that the ink flowed consumed too

den
early transportation or room, therefore, into the buffer room early

nfi
due to pressure the amount of the can be used through

C o change ink is visible to

users.
the tube to be
usually used.

<<Occurrence frequency>>
A: Highly possible comparatively (caution needed)
B: The phenomenon may occur on certain conditions, however, the occurrence frequency is estimated to be very
low in the actual usage.
C: No actual harms are estimated as the phenomenon is unlikely to be recognized by general users.

(25/123)
QY8-13FD-010
2. REPAIR
2-1. Disassembly & Reassembly Procedures
General notes:
 Be sure to protect the printer from static electricity in repair servicing, especially for the scanner unit,
main PCB ass’y, and Wireless LAN PCB ass’y.
 Make sure that the flexible cables and wires in the harness are in the proper position and connected
correctly.
 Do not drop the ferrite core, which may cause damage.
 Before removing a unit, after removing the power cord, allow the printer to sit for approx. one minute
(for capacitor discharging to protect the main PCB ass’y from damages).
 Do not touch the timing slit strip film and timing slit disk feed film. No grease or abrasion is allowed.
 Protect the units from soiled with ink.
 Protect the housing from scratches.
 Exercise caution with the screws, as follows:
i. The screws of the paper feed motor may be loosened only at replacement of the paper feed
motor unit (DO NOT loosen them in other cases).
ii. Before loosening the three screws that fix the carriage rail to the main chassis, mark the screw

Y .
positions so that the carriage rail will be re-attached to the main chassis in its original position.
See 2-1. (24) Removing the Carriage Unit, for details.
O P
T C
NO
How to replace the cartridge only

D O
< In the user mode >

i a l,
1. Open the scanner unit cover.
t
fi den
2. Press and hold the Stop button for five seconds or more, and wait for the carriage to move to the away
side.
o n
C
3. Press and hold the Stop button for five seconds or more, and wait for the carriage to move to the cartridge
replacement position.
4. Open the ink tank covers for both black and color ink tanks.
5. Open the cartridge holder and replace the cartridge.

< In the service mode >

1. Open the scanner unit cover.
2. The carriage moves to the cartridge replacement position.
3. Open the ink tank covers for both black and color ink tanks.
4. Open the cartridge holder and replace the cartridge.

(26/123)
QY8-13FD-010
NOTE:
Before replacing or removing the cartridge, be sure to open the ink tank cover and turn off the tube
valve (black and color). If you forget to open the ink tank cover, the ink filled in the tube flows into the
tank side, and System Cleaning (stronger than Deep Cleaning) is required in order to replenish the ink
again.

For reference:
To replace the parts other than cartridge, follow the procedures below to remove the cartridge.
(If the cartridge is removed first, the ink tank cover may be accidentally closed when removing the other parts.
Therefore, follow the procedures below to replace the parts other than the cartridge.)

(1) Removing the power supply unit.

1. Release one tab, and pull out the power supply unit. Disconnect the connector, then remove the
power supply unit.

Y .
O P
T C
NO
D O
i a l,
t
(2) Removing the rear cover.
fi den
o n
2. Remove two screws to remove the rear cover.
C

(27/123)
QY8-13FD-010
(3) Removing the absorber kit (partial).
1. Remove the absorber kit (partial).

Note: Set the ink absorber counter value to 30% after the partial replacement. See 3-3. (5) Ink absorber
counter setting

(4) Removing the right side cover.

1. Release the upper two tabs, the front two tabs, and the lower two tabs to remove right side cover.

Y .
O P
T C
NO
D O
i a l,
t
fi den
o n
C
(5) Removing the left side cover.
1. Release the upper two tabs, the front two tabs, and the lower two tabs to remove the left side cover.

(28/123)
QY8-13FD-010
(6) Removing the document tray unit.
1. Open the document tray unit at an angle of approx. 45 degrees, release the right and left bosses, and
then remove the document tray unit.

(7) Removing the document feed part and the scanner unit.
1. Remove one screw, the stay lock plate, then the scanner stay.

Y .
O P
T C
NO
D O
i a l,
t
fi den
o n
C

(29/123)
QY8-13FD-010
2. Remove three FFCs, release two bosses, and then remove the document feed part and the scanner
unit.

Y .
O P
T C
NO
D O
i a l,
3. Release one tab, and remove the FFC guide cover.

t
fi den
o n
C

(30/123)
QY8-13FD-010
(8) Removing the document feed cover unit.
1. Release two bosses to remove the document feed front lock from the scanner unit.

2. Release one hook (1) and disengage the portion (2), and then open the document feed cover unit
completely.

Y .
O P
T C
NO
D O
i a l,
t
fi den
o n
C

(31/123)
QY8-13FD-010
3. Remove two screws, release three tabs, and then remove the panel cover.

NOTE: Be careful not to damage the front tab.

Y .
O P
T C
NO
D O
a l,
4. Remove three screws. Turn over the panel PCB ass’y, and then remove the document detect FFC.
i
t
fi den
o n
C

(32/123)
QY8-13FD-010
5. Remove the panel FFC from the FFC guide.

6. Remove two bosses, and remove the document feed cover unit.

Y .
O P
T C
NO
D O
i a l,
t
den
(9) Disconnecting the panel FFC and the power switch FFC.

fi
1. Remove three screws, and turn over the panel PCB ass’y.
n
C o

(33/123)
QY8-13FD-010
2. Disconnect the panel FFC, remove the core, peel off the double-sided adhesive tape, and then
remove the panel FFC.

3. Disconnect the power key FFC.

Y .
O P
T C
NO
D O
i a l,
t
4. Remove one screw of the switch stay.

fi den
o n
C

(34/123)
QY8-13FD-010
5. Remove the LED guide.

6. Remove the switch PCB ass’y including the switch stay.

Y .
O P
T C
NO
D O
i a l,
7. Remove two screws, detach the power switch PCB from the switch stay, and disconnect the power
switch FFC.
t
fi den
o n
C

(35/123)
QY8-13FD-010
(10) Removing the document feed unit.
1. Remove the FFC from the FFC guide.

2. Release two bosses, then separate the document feed unit and the scanner unit.

Y .
O P
T C
NO
D O
i a l,
t
den
(11) Disconnecting the document detect FFC.

nfi
1. Remove five screws and the back cover of the document feed unit.

C o

NOTE: Be careful not to lose the spring. Remove the back cover.

(36/123)
QY8-13FD-010
 2. Release the document detect FFC from the connector.

Y .
O P
T C
NO
(12) Disconnecting the ADF encoder FFC.
D O
i a l,
1. Release the FFC from the FFC guide and the document feed rear cover to disconnect the FFC.

t
fi den
o n
C

(37/123)
QY8-13FD-010
(13) Removing the right front cover.
1. Release two tabs and remove the right front cover.

(14) Removing the left front cover.

1. Release two tabs and remove the left front cover.

Y .
O P
T C
NO
D O
i a l,
t
(15) Removing the middle frame.
fi den
o n
1. Remove right and left bosses, and remove the BK main tank cover.
C

Note: Remove the main tank cover (black ink tank) with careful attention not to break the tabs of
the tube valve lever (black).

(38/123)
QY8-13FD-010
2. Release the one tab and remove the black middle cover.

3. Remove right and left bosses, and remove the CL main tank cover.

Y .
O P
T C
NO
D O
i a l,
Note:
t
den
Remove the main tank cover (color ink tank) with careful attention not to break the tabs of the tube
valve lever (color).
nfi
o
4. Release the one tab and remove the color middle cover.
C

(39/123)
QY8-13FD-010
5. Remove the tank caps (one for black, three for color) from the middle frame.

Y .
O P
T C
NO
O
6. Remove one screw, disconnect one connector and cover open sensor harness.
D
i a l,
t
fi den
o n
C

(40/123)
QY8-13FD-010
 7. Remove four screws and release two tabs. Lift up and remove the middle frame.

Y .
O P
T C
NO
D O
i a l,
t
den
NOTE: Remove the middle frame, and the cap blade unit can be detached. (For details, see (25)

fi
Removing the cap blade unit).

o n
C
(16) Removing the main PCB ass’y.
1. Disconnect all the cables connected and remove three screws. Detach the main PCB ass’y.

(41/123)
QY8-13FD-010
(17) Removing the wireless LAN board ass’y.
1. Remove one screw and detach the wireless LAN board ass’y.

2. Disconnect the connector, remove the core, then the wireless LAN FFC.

Y .
O P
T C
NO
D O
i a l,
t
den
(18) Removing the rear relay PCB ass’y, REALAY PCB FFC, ADF motor harness ass’y, and paper feed
encoder FFC.
nfi
o
1. Disconnect two connectors and remove the rear relay PCB ass’y.
C

(42/123)
QY8-13FD-010
2. Remove the relay PCB FFC.

3. Disconnect the connector on the paper feed encoder PCB side, remove the paper feed encoder FFC
from the rear FFC guide (left).

Y .
O P
T C
NO
D O
i a l,
t
4. Remove the paper end harness ass’y, three carriage FFCs, the paper set FFC, and the multi FFC

den
from the FFC guide.

nfi
C o

(43/123)
QY8-13FD-010
5. Remove the ADF motor harness ass’y.

Y .
O P
T C
NO
D O
i a l,
6. Remove one screw, release two tabs and one boss, and then remove the rear FFC guide (left).

t
fi den
o n
C

(44/123)
QY8-13FD-010
 7. Release two tabs and one boss, and then remove the rear FFC guide (right).

Y .
O P
T C
NO
D O
i a l,
(19) Removing paper end sensor PCB ass’y and the sheet feed sensor PCB ass’y.

t
1. Remove one screw, then the paper end sensor PCB ass’y.

fi den
o n
C

(45/123)
QY8-13FD-010
2. Remove the paper feed encoder FFC and the paper end harness ass’y from the paper end sensor
PCB ass’y.

3. Release one tab and one boss, and remove the sheet feed sensor PCB ass’y.

Y .
O P
T C
NO
D O
i a l,
t
4. Remove the paper end harness ass’y and the multi FFC from the sheet feed sensor PCB ass’y .

fi den
o n
C

(46/123)
QY8-13FD-010
(20) Removing the NCU PCB ass’y.
1. Remove one screw, release one boss, and then detach the main PCB chassis.

2. Peel off the double-sided adhesive tape to remove the NCU FFC from the NCU cover.

Y .
O P
T C
NO
D O
i a l,
t
3. Remove two screws, then the NCU cover.

fi den
o n
C

(47/123)
QY8-13FD-010
 4. Disconnect the NCU FFC, remove one screw, then the NCU PCB ass’y.

(21) Removing the paper feed encoder PCB ass’y and the timing slit disk film.
1. Remove two screws and paper feed encoder PCB ass’y.

Y .
O P
T C
NO
D O
i a l,
t
den
2. Peel off the timing slit disk film from the paper feed roller.

nfi
C o

(48/123)
QY8-13FD-010
(22) Remove the black cartridge and the color cartridge.
1. Confirm that the tube valve lever is raised.
(If you forget to raise the tube valve lever, the air enters the tube and System Cleaning (stronger
than Deep Cleaning) is required. Be sure to open the tube valve lever).

Y .
O P
T C
NO
D O
i a l,
t
fi den
NOTE: Always raise the tube valve lever.

o n
2. C
Open the cartridge holder to remove the black cartridge and the color cartridge.

(49/123)
QY8-13FD-010
 NOTE: If the printer fails to operate properly (the printer is not powered on, etc.), rotate the feed roller
gear (front side in the image below) clockwise to release the carriage lock.

Y .
O P
T C
NO
D O
i a l,
t
(23) Removing the main tank unit (black).

den
（For how to remove the main tank unit (color), refer to the procedures below).
1.
nfi
Remove the ink supply tube and the air-through hole (tube) from the main tank unit. (Pinch the

C o
connection part of the ink supply tube with the main tank unit, and gradually pull the ink supply tube
to remove).

NOTE: Ensure that dust, etc. does not attach to the end of the tube. (The dust may not keep sealing
performance).
- Do not stretch, break, and scratch the tube.
- If the tube is pulled at a time, its shape is changed and is easy to be broken or to be removed.
- Therefore, be sure to gradually pull the tube.

(50/123)
QY8-13FD-010
2. Remove two screws, then the valve tube holder.

3. Remove the air-through hole (tube) behind the main tank, then the main tank unit (black).

Y .
O P
T C
NO
D O
4.
l,
Release one rear tab and remove the main tank unit (black).

i a
t
fi den
o n
C

< Notes on installing the main tank >

- Check visually whether there is no hole in aluminum film at the side of main tank, or whether the
aluminum film is not torn.
- Confirm that an ink supply tube is securely inserted.
If not, insert it securely.

(51/123)
QY8-13FD-010
 OK NG (not inserted securely)

Confirm that the ink absorber of the bottom frame is located correctly.
If it is misaligned, position it correctly.

OK NG (misaligned)

Y .
O P
T C
NO
D O
i a l,
t
fi den
o n
C

(52/123)
QY8-13FD-010
(24) Removing the carriage unit.
1. Release the right and left hooks and remove the timing slit strip film.

Y .
O P
T C
NO
D O
i a l,
t
den
2. Remove the timing slit strip film spring from the timing slit strip film.

nfi
C o

(53/123)
QY8-13FD-010
3. Remove one screw, release one boss, then remove the carriage belt stopper.

4. Loosen the screw of the pulley holder, remove the spring behind the holder, and release the carriage
belt.

Y .
O P
T C
NO
D O
i a l,
t
fi den
o n
C

(54/123)
QY8-13FD-010
5. Remove four pinch roller springs.

6. Remove one screw and release two tabs. Slide the paper set sensor holder to remove it.

Y .
O P
T C
NO
D O
i a l,
t
den
7. Disconnect the connector and remove the paper set FFC. Remove one screw, then the paper set
sensor PCB ass’y.
nfi
C o

(55/123)
QY8-13FD-010
8. Remove the cables of the carriage motor and the paper feed motor from the cable guide.

Y .
O P
T C
NO
D O
9.
l,
Remove two screws and two springs of the joint lever, and pull the part of the cartridge joint toward

i a
to you.
t
fi den
o n
C

(56/123)
QY8-13FD-010
10. Remove six screws (one for front, three for right rear, two for left rear), then the carriage unit
together with the main chassis.

Y .
O P
T C
NO
D O
i a l,
t
NOTE: When removing the screw [A], be careful not to lose the sprint and the washer.

den
Use a star washer for [B].

nfi
o
11. Remove the pinch roller holder.
C

NOTE: Be careful not to get the paper end lever removed.

(57/123)
QY8-13FD-010
12. Release one tab and remove the carriage FFC guide.

13. Draw a center line over the embossed portion on the right and left sides of the carriage lower rail. On
the carriage lower rail, draw lines so that they will align straight as shown below.

Y .
O P
T C
NO
D O
i a l,
t
fi den
o n
C

14. Remove three screws.

(58/123)
QY8-13FD-010
15. Remove the carriage unit and the carriage lower rail from the main chassis.

Y .
O P
T C
NO
D O
i a l,
t
fi den
o n
C

16. Slide the carriage unit to the right to remove it from the carriage lower rail.

(59/123)
QY8-13FD-010
 17. Remove two screws, then the carriage motor.

(25) Removing the cap blade unit.

1. Remove two screws and the purge cover back.

Y .
O P
T C
NO
D O
i a l,
t
den
2. Remove two screws, then the purge cover front and the blade trigger lever spring.

nfi
C o

(60/123)
QY8-13FD-010
 3. Remove the tubes for BK and CL from the tube joint, then the cap blade unit.

Y .
O P
T C
NO
D O
(26) Removing the auto sheet feeder unit.

i a l,
t
1. Remove four screws, then the auto sheet feeder unit.

fi den
o n
C

(61/123)
QY8-13FD-010
(27) Removing the pick up roller ass’y.
1. Remove three screws, then the drive unit cover.

Y .
O P
T C
NO
D O
i a l,
t
2. Release two tabs and remove the pick up roller ass’y.

fi den
o n
C

(62/123)
QY8-13FD-010
(28) Removing the DC harness ass’y.
1. Remove three rubber legs, then the DC harness ass’y.

(29) Removing the feed roller ass’y.

1. Remove the slit ring and detach the relay gear between the feed roller ass’y gear and the eject roller
ass’y gear.

Y .
O P
T C
NO
D O
i a l,
t
fi den
o n
C

(63/123)
QY8-13FD-010
 2. Unlock the right and left lock levers of the feed roller ass’y and remove the feed roller ass’y.

Y .
O P
T C
NO
D O
(30) Removing the spur unit.

i a l,
t
1. Remove one screw, lift up and slide the right side of the spur unit, then remove the spur unit.

fi den
o n
C

(64/123)
QY8-13FD-010
(31) Removing the platen unit.
1. Remove three screws, then the paper feed motor cover.

2. Remove two screws, release the lock lever of the eject roller ass’y, then remove the platen unit and
the eject roller ass’y.

Y .
O P
T C
NO
D O
i a l,
t
den
NOTE: When removing the left screw, be careful not to lose the sprint and the washer.

nfi
o
3. Remove the eject roller ass’y.
C

(65/123)
QY8-13FD-010
 4. Remove the platen absorber.

(32) Removing the paper feed motor ass’y.

1. Disconnect the cable, remove two screws and the paper feed motor ass’y.

Y .
O P
T C
NO
D O
i a l,
t
fi den
n
(33) Removing the absorber kit.

o
1. Remove two screws, then the chassis.
C

(66/123)
QY8-13FD-010
 2. Remove the absorber kit.

In assembling the units:

Follow the disassembly procedures in the reverse order.

Y .
O P
T C
NO
D O
i a l,
t
fi den
o n
C

(67/123)
QY8-13FD-010
3. ADJUSTMENT / SETTINGS
3-1. Adjustment
Approx.
Adjustment Purpose Method
time
Destination settings To set the printer destination. Service Tool*1 1 min.
(EEPROM settings) - At Main PCB Ass’y replacement Set Destination section
Ink absorber counter To reset the ink absorber counter. Service Tool*1 1 min.
resetting - At Main Absorber Kit (whole) Main in the Clear Ink Counter
(EEPROM settings) replacement section
Ink absorber counter To set the data of the actual ink amount Service Tool*1 1 min.
value setting absorbed in the ink absorber to the Main in the Ink Absorber Counter
(EEPROM settings) EEPROM. section
- At Main PCB Ass’y replacement
- At Main Absorber Kit (partial)
replacement
Automatic print head To secure the dot placement accuracy. Perform Automatic Print Head 3 min.
alignment - At cartridge replacement Alignment in the user mode from the
- At Main PCB Ass’y replacement
.
printer operation panel, or via the

Y
P
- When print quality is not satisfying printer driver Maintenance tab.

C O
Manual print head To secure the dot placement accuracy.
T
Perform Manual Print Head 8 min.

NO
alignment - At cartridge replacement Alignment in the user mode via the
- At Main PCB Ass’y replacement printer driver Maintenance tab.

D O
- When print quality is not satisfying

i a l,
even after Automatic Print Head

t
den
Alignment is performed

nfi
Grease application To maintain sliding properties of the Using a brush, etc., apply G-1054-2 1 min.

Co
applicable portions. or FLOIL KG-51K3. See 3-4, Grease
- At Carriage Unit replacement Application, for details.
- At Cap Blade Unit replacement
Language selection To set the language displayed on the Select language from the printer 1 min.
LCD. operation panel.
NOTE:
Not required on arrival of the printer as
the customer selects the language.
- At Main PCB Ass’y replacement
Serial Number Writing To write serial number of the printer in Service Tool*1 1 min.
repair servicing. Write S/N in the New Function
- At Main PCB Ass’y replacement section
See 3-3,(6) Serial Number Writing,
for details.
*1: Install the Service Tool to a licensed PC.

(68/123)
QY8-13FD-010
3-2. Adjustment and Maintenance in User Mode
Approx.
Function Purpose Procedures
time
Nozzle check Checks the current nozzle condition. Perform from the printer operation 1 min.
pattern printing Set one sheet of A4 or Letter plain paper in panel or via the printer driver
the feeder. Maintenance tab.
Print head Maintains a good print head condition by Perform from the printer operation 1 min.
cleaning clearing nozzle clogging. panel or via the printer driver
Print out the Nozzle Check Pattern. If white Maintenance tab.
streaks or other irregular prints such as a - Operation panel:
missing portion are found, perform this -- Cleaning both black and colors
- Printer driver Maintenance tab:
function.
-- Cleaning black only
-- Cleaning colors only
-- Cleaning both black and colors
Print head deep If Print Head Cleaning is not effective, Perform from the printer operation 3 min.
cleaning perform this cleaning. Since the deep panel or via the printer driver
cleaning consumes more ink than regular Maintenance tab.
cleaning, it is recommended to perform - Operation panel:
deep cleaning only when necessary. -- Cleaning both black and

Y.
System cleaning Clears non-ejection of ink by removing the colors 10 min.

P
bubbles gotten mixed in with the tube. - Printer driver Maintenance tab:
Since the system cleaning consumes more
ink than deep cleaning, it is recommended
C O
-- Cleaning black only
-- Cleaning colors only
to perform system cleaning only when
O T -- Cleaning both black and
necessary.
N colors

DO
Automatic print Optimizes the print head condition. Perform from the printer operation 3 min.

l,
head alignment Set one sheet of A4 or LTR plain paper in panel or via the printer driver
the feeder.
i a Maintenance tab.
Manual print

d e nt
Optimizes the print head condition. Perform via the printer driver 8 min.
head alignment
i
Set two sheets of A4 or LTR plain paper in
f
Maintenance tab.

on
the feeder.
Print head
alignment value
printing
C
The current print head alignment values are
printed.
Perform from the printer operation
panel or via the printer driver
1 min.

Maintenance tab.
Paper feed roller Removes paper debris on the paper feed 1 min.
cleaning roller to improve paper feeding accuracy.
Since the rollers will wear out in this
cleaning, it is recommended that you
perform this only when necessary.
Set three sheets of A4 or LTR plain paper
in the feeder.
Bottom plate Cleans the ribs of platen and the pinch 1 min.
cleaning roller.
Fold A4 or LTR plain paper in half, then
unfold it.
With the ridges of the crease facing up, set
the paper in the feeder.

LAN resetting Resets the LAN settings to default via the Perform from the printer operation 1 min.
operation panel, or using IJ Network Tool. panel or using IJ Network Tool.
FAX Perform this setting if fax setting is Perform from Fax settings in user 2 min.
communication required. mode.
setting

(69/123)
QY8-13FD-010
3-3. Adjustment and Settings in Service Mode
(1) Start the printer in the service mode.
Use the Service Tool on the connected PC.
1) Start the printer in the service mode.
i. With the power cord connected and the printer power turned off, while pressing and holding the
Stop button, press the ON button. (DO NOT release the buttons.)
ii. When the Power lamp lights, while holding the ON button, press the Stop button 5 times*1. Each
time the Stop button is pressed, the Alarm and Power lamps light alternately.
iii. Release the ON button and Stop button in random order. The printer is ready for the service
mode operation.

*1: Without the scanner, press the Stop button 6 times.

(2) How to operate the service mode.

The service mode for the G4000 series can be operated by using the operation panel or Service Tool on
the connected PC.
[Special notes]
1. The operation using the operation panel and the one using the Service Tool on the connected PC
cannot be executed at the same time, therefore, operate either one at a time.
Y .
P
2. The operation using the operation panel will be available in the printer ROM version Ver. 1.030 and
O
later.

T C
1) Service mode operation using the operation panel
NO
i. How to operate
D O
i a l,
In the service mode executed by the operation panel, use the Stop button and the ON button.

t
The function and the operation of each button is shown below.

fi den
Button Function
o n How to operate
Stop button *1
C
Function
selection
A function you want to execute or the setting value is selected
depending on the number of times you press the Stop button.
When selecting a function which requires you to set the setting value,
Setting
the setting value can be set depending on the number of times you
selection
press the Stop button after the function you want to execute is set.
ON button Function The function selected depending on the number of times you press
execution the Stop button is executed, or the setting value is set.

*1: The lamp display changes each time the Stop button is pressed.
When the Stop button is pressed for odd number of times, the Alarm lamp lights.
When the Stop button is pressed for even number of times, the Power lamp lights.
When the Stop button is pressed more than 12 times, the Alarm lamp or Power lamp remains
lighting. In such a case, you can select the service mode function you want to execute again by
pressing the ON button. (When the Stop button is pressed more than the specified numbers while
the functions you want to execute, you can select the setting value again).

(70/123)
QY8-13FD-010
 i. Functions to be executed:
Number of times Function to be executed after the ON Number of times for pressing the Stop
the Stop button is button is pressed button to select the setting:
pressed Function to become unavailable after The setting you specified
the ON button is pressed
0 times Powered OFF
1 time Nozzle check pattern print
2 times Integrated inspection pattern print
3 times EEPROM information print
0 times: Not change the destination,
1 time: JPN, 2 times: KOR, 3 times: USA,
4 times: EUR, 5 times: AUS, 6 times: ASA,
4 times Destination settings*1
7 times: CHN, 8 times: TWN, 9 times: LTN,
10 times: BRA, 11 times: CND,
12 times: EMB
5 times Ink absorber counter resetting
0 times: 0%, 1 time: 10%, 2 times: 20%,

Y .
3 times: 30%, 4 times: 40%, 5 times: 50%,
6 times Ink absorber counter setting*1
O P
6 times: 60％, 7 times: 70%, 8 times: 80%,

C
9 times: 90%
T
NO
7 times Print head cleaning

O
8 times Print head deep cleaning
9 times Operation panel check
l, D
10 times
t i
EEPROM initialization a
den
11 times Printer serial number clear
*1:
nfi
After the ON button is pressed, the settings you select becomes unavailable. The settings can be

C o
selected by pressing the Stop button for the times indicated at rightmost column of the above table.
After the settings are selected, press the ON button to determine the settings.
When the Stop button is pressed more than the maximum specified number of times to select the
setting, you can select the setting value again.

[Notes]
Perform the following functions by using the Service Tool on the connected PC as those functions are not
supported by the service mode operation using the operation panel:
In the Main tab: Test Print, EEPROM Save, Write S/N, User Cleaning OFF
In the Other tab: PTT parameter Mode In, User Parameter Reset
In the Auto tab (“One-Click Full Inspection” mode): All functions

(71/123)
QY8-13FD-010
(Built-in service mode menu list)

Y .
O P
T C
NO
D O
i al,
t
fi den
o n
C

(72/123)
QY8-13FD-010
2) Service mode operation using the Service Tool on the connected PC.
i. When a button is clicked in the Service Tool dialog box, that function is performed. During
operation of the selected function, all the Service Tool buttons are dimmed and inactive.
ii. When the operation is completed, "A function was finished." is displayed, and another function
can be selected.
If a non-supported function is selected, "Error! (error code 002)" is displayed. Click OK in the
error message dialog box to exit the error.
For other errors, see “Service Tool Error Codes.”

NOTE: Use Service Tool version 4.904 or later.

3) Multiple Use of Service Tool

Multiple Service Tools can be launched and used at the same time on one PC for connected
printers when they are started in the service mode.
Procedures:
(1) Connect a printer to the PC with a USB cable.
(2) Start the printer in the service mode. The Power lamp will blink. Wait until it stays lit, then launch the
Service Tool.

.
(3) When the Service Tool is launched, the model name and the printer serial number are displayed at the
top of the Service Tool window.
P Y
Restrictions: C O
T
NO
- After connecting the printer to the PC with a USB cable and starting the printer in the service mode,
launch the Service Tool after the PC recognizes the printer.
-
D O
At the top of the Service Tool window, the model name and serial number of the connected printer is

i a l,
displayed to identify each combination of Service Tool and printer.
t
den
For the 2009 or earlier printers, the model name is indicated as “Device” and the USB serial number is

fi
displayed instead of the printer serial number.
n
C o
If the main PCB ass’y is replaced in servicing, since the service part PCB has no serial number, the
serial number in the Service Tool will be blank. Using [Write S/N] in the Service Tool, set the printer
serial number to the replaced new PCB first.
- If the USB cable between the printer and the PC is disconnected during use of the Service Tool, that
Service Tool will not recognize the printer thereafter even if the printer is re-connected.
After re-connecting the printer, close (exit) the Service Tool, then launch it again.

(73/123)
QY8-13FD-010
 Y .
O P
T C
NO
D O
i al,
t
fi den
o n
C

(74/123)
QY8-13FD-010
(3) Service Tool functions
Service Tool screen: Version 4.904
1) Main tab

Y .
O P
T C
NO
D O
i al,
t
fi den
o n
C

(75/123)
QY8-13FD-010
No. Name Function Remarks
1 Test Print Service test print Set one sheet of A4 or LTR paper in the rear tray.
The dialog box opens for selecting the paper source.
Select Rear Tray, and click OK.
Printed items:
- Model name
- ROM version
- Ink absorber counter value
- Print information
- Error information, etc.
2 EEPROM EEPROM information print Set one sheet of A4 or LTR paper in the rear tray.
The dialog box opens for selecting the paper source.
Select Rear Tray, and click OK.

Printed items:
- Model name
- ROM version

.
- Ink absorber counter value
- Print information
P Y
3 Nozzle Check Nozzle check pattern print C O
- Error information, etc.

T
Set one sheet of A4 or LTR paper in the rear tray.

NO
The dialog box opens for selecting the paper source.
Select Rear Tray, and click OK.
4 Integration
D
Integrated inspection patternO Set one sheet of A4 or LTR paper in the rear tray.
print
i a l, The dialog box opens for selecting the paper source.
t
den
Select Rear Tray, and click OK.

nfi Printed items:

Co - Model name
- ROM version
- Ink absorber counter value
- Print information
- Error information, etc.
5 Auto Cleaning Enabling / disabling of Select this option to enable automatic print head
automatic print head cleaning cleaning prior to printing (after replacement of a
cartridge).
6 Cleaning Print head cleaning Cleaning of all the colors at the same time
(same as the one in the user mode)
7 Deep Cleaning Print head deep cleaning Deep cleaning of all the colors at the same time
(same as the one in the user mode)
8 EEPROM Save EEPROM information saving The EEPROM information (same as the one in
EEPROM information print) is displayed on the PC
or is saved to the PC as a text file. This function is
not available in most cases of errors.
9 Panel Check Operation panel check Check the operation panel.
10 Set Destination Destination settings Select the destination, and click Set.
ASA, AUS, BRA, CHN, CND, EMB, EUR, JPN,

(76/123)
QY8-13FD-010
No. Name Function Remarks
KOR, LTN, TWN, USA
11 Clear Ink Counter Ink absorber counter resetting Set a sheet of A4 or LTR paper. Select Main and
click Set. After the ink absorber counter is reset, the
counter value is printed automatically.
12 Ink Absorber Ink absorber counter setting See 3-3. (5) Ink absorber counter setting below.
Counter
13 Write S/N Serial number writing Writing of the printer serial number to the replaced
new main PCB ass’y.
See “3-3 (6) Serial Number Writing.”
14 User Cleaning OFF No automatic purging Disabling of User Cleaning OFF in the user mode
after exit from the service mode.
After this button is clicked, the Automatic Print Head
Cleaning in the user mode will keep disabled until
the printer is turned off in the user mode by pressing
the ON button (soft-power-off).
15 Paper Feed Endurance check pattern print A4: Endurance check with A4 plain paper.

.
Endurance Select the paper feed source and paper

Y
amount, and click Endurance.
P
C O
Not used for Duplex, A3, and Hagaki.

T
NO
D O
i a l,
t
fi den
o n
C

(77/123)
QY8-13FD-010
2) Other tab

Y .
O P
T C
NO
D O
i a l,
t
fi den
o n
No. Name
C
16 PTT Parameter Mode In
Function
Entry in the PTT parameter mode
Remarks
Use this menu to specify time-out
period between pages in fax
communication.
17 User Parameter Reset Resetting of the user settings Same as Reset setting in the user
mode.

(78/123)
QY8-13FD-010
3) Auto tab

Y .
O P
T C
NO
D O
i al,
t
fi den
o n
C

(79/123)
QY8-13FD-010
No. Name Function Remarks
1 Test Print Service test print Load one sheet of A4 or LTR paper into the rear
tray.
Select Rear Tray for Parameter 1.
Printed items:
- Model name
- ROM version
- Ink absorber counter value
- Print information
- Error information, etc.
2 EEPROM EEPROM information print Load one sheet of A4 or LTR paper into the rear
tray.
Select Rear Tray for Parameter 1.

Printed items:
- Model name
- ROM version
- Ink absorber counter value

.
- Print information

Y
- Error information, etc.
P
3 Copy Copy test
O
Load one sheet of A4 or LTR paper into the rear

C
tray, and set the document on the platen.
T
NO
Select Rear Tray for Parameter 1.
Color copy on the A4 or LTR plain paper with the

D O default settings is performed.

4 ADF Copy Copy test from the ADF

i a l, Load one sheet of A4 or LTR paper into the rear

t tray, and set the document on the ADF.

den
Select Rear Tray for Parameter 1.

nfi Color copy on the A4 or LTR plain paper with the

5 LAN Co default settings is performed.

Electric check of the wired LAN The test is not supported, thus it is skipped even if
board and line connection selected.
6 WLAN Electric check of the wireless When no problems are detected in the electric
LAN board and connection connection, “success!” is displayed.

When a problem is detected in the electric

connection, “failure!” is displayed.
Suspected causes of failure:
- The WLAN FFC is disconnected.
- The WLAN PCB or the FFC is faulty.
-The Main PCB is faulty.
7 Card Board Electric check of the card board The test is not supported, thus it is skipped even if
connection selected.
8 PictBridge Electric check of the PictBridge The test is not supported, thus it is skipped even if
board connection selected.

(80/123)
QY8-13FD-010
How to use the Auto tab (“One-Click Full Inspection” mode):

i. Preparation:
- For [Test Print], [EEPROM Print], [Copy], or [ADF Copy], set necessary sheets of A4 or Letter
sized paper in the rear tray depending on the number of the operation to be checked.
- Set a document (any desired one) on the platen glass for Copy, or on the ADF for ADF Copy.
ii. Operation
- Select the test item(s).
- Click Start. The selected test(s) will be performed. (The test time is approx. two minutes in total
when all the test items are selected.)
- The test result (“success”, “failure”, or “skip” for non-supported function) will be indicated on the
right side of each test item as shown below.
- Confirm that printing is performed properly.

Y .
O P
T C
NO
Parameter

D O
Select the item(s) here.
i a l, Result is displayed here.

t
fi den
o n
C Start button

(81/123)
QY8-13FD-010
 iii. Special notes
- The Auto tab (one-click full inspection mode) is to check a series of basic operation of the printer
after repair, and it is not suitable to see if a specific problem pointed out by a user is repaired.
- DO NOT use the test on this tab to confirm that the user complaints are resolved.
- The tests of LAN, WLAN, Card Board, and PictBridge examine electric connection, and do not
examine the functionalities. Thus, the test results do not guarantee the functions themselves.

4) Pro tab
Not supported.

(4) Service Error Codes

Error code Meanings Solution
Error Code: 001 The selected function is not - Perform the operation in the user
available in the service mode. mode.
Error Code: 002 The printer does not have the

Error Code: 005

selected functionality.
The PC where the Service Tool
Y .
- Either the printer or the PC may be
operates does not recognize the
O
defective. P
Error Code: 006
printer.
- The printer is not in the service
T C
- Enter the service mode properly using
mode.
NO the printer buttons.
- The Service Tool is not

D O - The Service Tool is not usable with the

l,
applicable to the printer. 2007 and earlier models. For those

t i a models, perform the check using the

den
printer buttons.
Error Code: 007 The printer itself is faulty and it
fi
- Replace the printer.

Error Code: 009 n

cannot enter the service mode.
o
The command cannot be - Check the printer conditions.

Error 122
C performed.
The port number assigned by the - If the Service Tool-a version is V3.00
Port Name Not OS exceeds the upper limit. or earlier, use V7.00 or later version.
Regist - Uninstall the printer driver, and set the
printer port number to No. 256 or
lower.
The Service Tool The PC cannot communicate with - An error may occur in the printer. Solve
freezes. the printer. the error and try the Service Tool
operation again.

(82/123)
QY8-13FD-010
(5) Ink absorber counter setting
Purpose:
(1) Set the ink absorber counter value to a new EEPROM after the main PCB ass’y is replaced in
servicing.
(2) Set the ink absorber counter value to EEPROM after the ink absorber partial replacement.

Procedures (1):
1) Before replacement of the main PCB ass’y, check the ink absorber counter value in EEPROM
Information Print.

2) Replace the main PCB ass’y.

3) After replacement, the ink absorber counter value should be set in the service mode using the Service
Tool.
In the Ink Absorber Counter section of the Service Tool, select Main, from the Absorber pull-down
menu.
From the Counter Value(%) pull-down menu, select the value (in 10% increments) which is the

Y .
closest to the actual counter value confirmed before replacement of the main PCB ass’y, and click
Set.
O P
T C
NO
D O
i a l,
t
fi den
o n
C

4) Print EEPROM information to confirm that the value is properly set to the EEPROM.

(83/123)
QY8-13FD-010
 Procedures (2):
Set the ink absorber counter value to EEPROM after the ink absorber partial replacement.

1) Replace the Absorber Kit (Partial).

2) The ink absorber counter value should be set to 30% using the Service Tool.
In the Ink Absorber Counter section of the Service Tool, select Main, from the Absorber pull-down
menu.
From the Counter Value(%) pull-down menu, select 30, and click Set.

(6) Serial Number Writing

Purpose:
After main PCB ass’y replacement, write the printer serial number to the replaced new PCB (since no
serial number is written to the service part main PCB ass’y).

Procedures:
1. Start the printer in the service mode.
Y .
O P
In the Service Tool > Main tab > New Function section, click [Write S/N].

T C
NO
D O
i a l,
t
fi den
o n
C

(84/123)
QY8-13FD-010
2. Enter the printer serial number, and click [OK]. The printer serial number will be written to the PCB.

3. In the Service Tool > Main tab > Operation section, click [EEPROM Save]. Confirm that the serial
number displayed matches the one on the printer, then close the window without saving it.

If a wrong serial number is displayed, repeat steps 1 to 3 to register the correct one.

If one of the errors listed below is indicated in entering a printer serial number, check and re-enter the
correct serial number.

Y .
P
- The serial number does not consist of nine digits (or the serial number writing is cancelled).
O
T C
NO
D O
i a l,
t
fi den
o n
C
- The serial number does not consist of four alphabets followed by five numbers.

(85/123)
QY8-13FD-010
(7) Operation Panel & LCD Check
Purpose:
Confirm the operation after replacement of the operation panel unit.

Procedures:
1. Lamp check
1) In the Service Tool > Main tab > Operation section, click [Panel Check].
2) The Power lamp turns on and the printer screen turns blue to indicate that the printer is ready for
the check.
3) Confirm that each lamp turns off in the following order every time the OK button is pressed:
Power lamp (A) -> FAX memory lamp (B) -> Alarm lamp (C)

Y .
O P
T C
NO
D O
i a l,
t
fi den
o n
C

(86/123)
QY8-13FD-010
2. Button check
1) Press each button to see if every button functions properly.

Y .
O P
T C
NO
D O
i a l,
t
No1: Back button
fi
No2: COPY
den No3: SCAN No4: 1 No5: 4

o n
button button
No6: 7
No11: CNo7: * button
No12: 2
No8: Black button
No13: 5
No9:  button
No14: 8
No10: FAX button
No15: 0
Setup button
No16: No17:  button No18: OK button No19: No20: 3
Color button Menu button
No21: 6 No22: 9 No23: #

2) The printer screen is divided into the segments as shown below, representing each button. The
color of a segment corresponding to the pressed button changes to gray.

3) When all the buttons are touched, the entire screen turns blue.

4) Press the POWER button. The printer exits the Operation Panel & LCD Check to get ready for
another menu in the service mode.
(87/123)
QY8-13FD-010
(8) Service Test Pattern

Y .
O P
T C
NO
D O
i a l,
t
fi den
o n
C

Check 1: Top of form accuracy, skewed paper feeding, left margin, and carriage (outermost) accuracy
Check 2: Nozzle check pattern print (Ink must be ejected from all nozzles, No improper color mixture)
Check 3: Straight line accuracy (No remarkable dot mis-alignment on a line)
Check 4: EEPROM information (See (9) EEPROM information for details.)

(88/123)
QY8-13FD-010
(9) EEPROM information
1) Printed items
• Model name
• Printer serial number (SN = Serial Number)
• Destination
• ROM version
• Installation date & time (ST = Set Time)
• Last printing time without any errors (LPT = Last Print Time)
• Main ink amount in the ink absorber (%, D = Drain sheet)
• Waste ink absorber life (month, DL = Drain sheet Life)
• Operator call/service call error record (the last 5 errors, ER0 = the last error, ER1 = the one before
the last, ....., ER4 = the 4th before the last)
If the same errors occur successively, only the latest one is recorded.
• Number of cleaning operation (PC = Purge Count) (M: Manual, R: Deep cleaning, S: System, T:
Timer, D: Dot count, C: Ink / cartridge replacement, I: Incorrect termination)
• Total print pages (TPAGE, TTL = total, COPY = copy)*1
• Cartridge print pages (HPAGE = Head Page)
• Number of changing to a new black cartridge (CH_NEW_BK = Change New head Black)
Y .
• Number of changing to a new color cartridge (CH_NEW_CL = Change New head Color)
O P
T C
• Number of removing and installing black cartridge (CH_ BK = Change head Black)
• Number of removing and installing color cartridge (CH_ CL = Change head Color)
• Power-on count (soft, P_ON = Power ON)
NO
• Automatic print head alignment by user (A_REG)
D O *1

a
• Manual print head alignment by user (M_REG)
i l,
t
den
• ASF feed pages (ASF PAGE, All = total, PP = Plain Paper, Photo1, 2, and 3 = Glossy photo paper,

fi
Matto = Matte photo paper, EV = envelope)

o
• ADF feed pages (ADF PAGE)
n
C
• Number of borderless printing (EDGE)
• 4 x 6 and KG print pages (4 x 6 and KG)
• EEPROM reset record (EROM CLR)
• Scan count (SC = Scan Count, TTL = total, PC = scanning from a PC, COPY = scanning at copying)
• Total FAX transmission count (Total_TX), Total FAX reception count (Total_RX)
• FAX operator error record (FAX_ER_OPR, the last 2 errors, ER0 = the last error, ER1 = the one
before the last)
If the same errors occur successively, only the latest one is recorded.
• FAX service error record (FAX_ER_SER, the last 8 errors, ER0 = the last error, ER1 = the one
before the last, ....., ER7 = the 7th from the last)
If the same errors occur successively, only the latest one is recorded.
• Total FAX transmission pages (TX_PAGE = FAX Transmission Page), Total FAX reception pages
(RX_PAGE = FAX Reception Page)
• FAX transmission count of each communication speed (TX_SP, 33.6kbps/31.2kbps/28.8kbps,
26.4kbps/24.0kbps, 21.6kbps/19.2kbps, 16.8 to 2.4 kbps, TC14400 to TC7200bps, 9600 to
2400bps)
• Total FAX print pages (FP = FAX Print)

(89/123)
QY8-13FD-010
2) EEPROM Information Print sample

Y .
O P
T C
NO
D O
i al,
t
fi den
o n
C

(90/123)
QY8-13FD-010
 3-4. Grease Application
Grease
No. Part name Where to apply grease / oil *1 Grease
amount (mg)

1 Main chassis The surface where the carriage unit slides (1) MOLYKOTE G1054 9 to 18
(Front surface of the chassis Y)
2 Main chassis The surface where the carriage unit slides (2) MOLYKOTE G1054 155 +/- 220
(Rear surface of the chassis Y)
3 Carriage rail The surface where the carriage unit slides (3) MOLYKOTE G1054 9 to 18
(Rear surface of the rail Z)
4 Carriage rail The surface where the carriage unit slides (4) MOLYKOTE G1054 220 +/- 20
(Rear surface of the rail Y)
5 Carriage rail The surface where the carriage slides (5) MOLYKOTE G1054 150 +/- 15
(Rear surface of the rail Y)
6 Carriage rail The surface where the carriage slides (6) MOLYKOTE G1054 450 +/- 45
(Rear surface of the rail Z)
7 PG cover B The area where the cap slider slides (7) Floil KG-51K3 4.5 to 9
8 PG cover F The area where the cap slider slides (8) Floil KG-51K3 4.5 to 9

Y.
9 Bottom frame The area where the cap slider slides (9) Floil KG-51K3 9 to 18
*1: Drawing No.

O P
(1)
C
OT
(2)

N
l, DO
i a
d e nt
f i
C on

(3)
(4)

(5)

(4)
(6)
(4)

(3)
(3)

(91/123)
QY8-13FD-010
 (2)

(5)

(6)

Y .
O P
T C
NO
D O
i a l,
t
den
(7) (8)

nfi
Co

(9)

(9)

(92/123)
QY8-13FD-010
3-5. PTT Parameter Mode
(1) Outline:
Depending on the telephone line conditions users are using, an error may occur during fax transmission
and reception. The occurrence ratio of such errors can be reduced by changing the specific PTT
parameter.
To change PTT parameters, enter the PTT parameter mode and set the applicable values in the
procedures below.
For details of PPT parameter mode, also refer to the “G3 Facsimile Service Data Service Handbook”
(QY8-13BC).

(2) Procedures:
1. Enter the PTT parameter mode.
1) Enter the service mode. See “Service Mode Operation Procedures” for details.
2) Start the Service Tool. In the Other tab, click PTT Parameter Mode In.
3) Press the ON button to turn off the printer, then press the ON button again to start the printer in
the user mode.
4) Press the SCAN button.
5) To enter the PTT parameter mode, press #, 9, 7, 6, 9, #.
Y .
(The parameter values are printed by pressing #, 9, 7, 6, 9, #).
O P
C
The following message is displayed on the LCD when the printer enters the PTT parameter mode:
T
NO
PTT

O
PARAMETER
#1 BIT SWITCH
l, D
t i a
2. Set the parameter.
fi den
1)
o n
Using the right or left cursor button, select the setting item (#1 to #6).
2)
3)
C
Press the OK button to edit the parameter (the current value is displayed on the screen).
Using OK button, select the switch (SW#01 to SW#20 in case of #1 BII SWITCH).
4) Using the right or left cursor button, select the bit.
5) Using “0” or “1,” set the selected bit value to “0” or “1.”
6) Press the OK button to finalize the setting.
7) Press the Stop button to exit the PTT parameter mode.
< Setting items after entering the PTT parameter mode (#1 to #6)
PTT PARAMETER
L #1 BIT SWITCH Press the OK button to enter #1 BIT SWITCH mode.
L #2 Numeric Parameter Press the OK button to enter #2 Numeric Parameter mode.
L #3 Fax Type Press the OK button to enter #3 Fax Type mode.
L #4 NCU Press the OK button to enter #4 NCU mode.
L #5 PTT SPECIAL Press the OK button to enter #5 PTT SPECIAL mode.
L #6 FAX TEST Press the OK button to enter #6 FAX TEST mode.

(93/123)
QY8-13FD-010
(3) Major parameters to be used in servicing:
To increase the period of time of the page time-over:
Press the OK button repeatedly until you go to SW#05.
PTT PARAMETER
#1 BIT SWITCH


Set bits 5 to 0 (three pairs of digits, indicated in red in the figure on the
#1 BIT SWITCH
left) to [10].
SW#05 00000000 If the problem is not solved, set them to [11] (the longest).


Press the OK button to finalize the setting.
#1 BIT SWITCH
Press the Stop button to return to the menu.
SW#05 00101010

To prohibit the V.8 procedures on the sending machine:

PTT PARAMETER Press the OK button repeatedly until you go to SW#07.
#1 BIT SWITCH
Y .
O P

T C
Set bit 0 (the last digit indicated in red in the figure on the left) to [1].

NO
#1 BIT SWITCH
SW#07 00000000

D O


i a l,
#1 BIT SWITCH
t
Press the OK button to finalize the setting.

den
Press the Stop button to return to the menu.

fi
SW#07 00000001

o n
C
To prohibit the V.8 procedures on the receiving machine:
PTT PARAMETER Press the OK button repeatedly until you go to SW#07.
#1 BIT SWITCH


#1 BIT SWITCH Set bit 1 (the second digit from the right indicated in red in the figure
on the left) to [1].
SW#07 00000000

#1 BIT SWITCH Press the OK button to finalize the setting.
Press the Stop button to return to the menu.
SW#07 00000010

(94/123)
QY8-13FD-010
To change the transmission level:
PTT PARAMETER Using the right or left cursor button, go to #2 Numeric Parameter,
and press the OK button.
#1 BIT SWITCH


PTT PARAMETER Go to 02 by pressing the OK button repeatedly.
#2 Numeric Parameter
02: 00000

PTT PARAMETER Set a desired level from [00000] (the highest) to [00015] (the lowest).
Press the OK button to finalize the setting.
#2 Numeric Parameter
Press the Stop button to return to the menu.
02: 00011

To change the T5 timer:

PTT PARAMETER Using the right or left cursor button, go to #2 Numeric Parameter,
and press the OK button.
#1 BIT SWITCH

Y .

O P
#2 Numeric Parameter
T C
Go to 11 by pressing the OK button repeatedly.
11: 00000
NO

D O
i a l,
Set a desired value from [00030] (the shortest) to [00120] (the
t
#2 Numeric Parameter

den
longest).
11: 00045

fi
Press the OK button to finalize the setting.

o n Press the Stop button to return to the menu.

(95/123)
QY8-13FD-010
(4) Confirmation of the setting values
Print and confirm the PTT parameter setting values in the following procedures:
1) In the user mode, press the SCAN button, then press #, 9, 7, 6, 8, #.
2) The PTT parameter values are printed.

Y .
O P
T C
NO
D O
i a l,
t
fi den
o n
C

(96/123)
QY8-13FD-010
List of PTT parameters (for reference):
Y: The parameter is effective.
N: The parameter is ineffective.

＃1 Bit Switch:
SW bit Function Y or N
0 Outputs the service error code. Y
1 Error dump list (protocol dump list). Y
2 Not outputs the error report when the Stop button is pressed. Y
3 --- ---
01
4 --- ---
5 Beeps at completion of printing of the reception report. Y
6 No header (user switch over riding). Y
7 Outputs the V.34 communication report. N
0 Selects the NL equalizer. N
1 Attaches the echo protect tone to V.29. N
2 Not lowers the receiving sensitivity at reception of V.17 TCF. N
3 Prohibits the output of DIS bit 33 or later. Y
02
4 DIS double-hearing. N
5 Kills the first DIS.
Y . N

P
6 DIS killing frequency for the first one. N
7 Outputs 1080 Hz before CED.
0 Detects the carrier interruption between DCS and TCF.C O N
N
T
NO
1 Wait time to detect carrier interruption between DCS and TCF. N
2 End flag in transmitting the V.21 signal. N
03
D O
3 T.30 node F: Prohibits double-sided wait. N
4 T.30 node F: Echo timer.

i a l, N

t
5 Reception node F wait prior to reception of the image signal. N

den
6 CNG for manual transmission. N

fi
7 CED for manual reception. N

o n
0 Manual transmission and reception with V.17 or lower at V.34. Y

2
C
1 Cut paper used.
Transmits TSI consisting of only spaces if the telephone number of the
Y
Y
sending machine is not registered.
Not receives from a machine whose telephone number consists of only
04 3 N
spaces.
4 Prohibits the MR and MMR modes. Y
5 Prohibits the MMR mode. Y
6 Handset off-hook detection method: by LINE_IN_USE N
7 Period of time between ANSam and DIS. N
0 Y
Period of time of the page time-over (transmission).
1 Y
2 Y
Period of time of the page time-over (HT transmission).
3 Y
05 4 Y
Period of time of the page time-over (reception).
5 Y
6 --- ---
7 --- ---

(97/123)
QY8-13FD-010
SW bit Function Y or N
0 Prohibits reduction in divided printing. Y
1 Cuts off in automatic reduction. N
2 Maximum reduction ratio in automatic reduction. Y
3 --- ---
06
4 --- ---
5 --- ---
6 --- ---
7 --- ---
0 Prohibits the V.8 procedures on the sending machine. Y
1 Prohibits the V.8 procedures on the receiving machine. Y
2 Prohibits delayed start of V.8 on the sending machine. Y
3 Prohibits delayed start of V.8 on the receiving machine. Y
07
4 Prohibits start of fallback from the V.34 receiving machine. Y
5 Prohibits start of fallback from the V.34 sending machine. Y
6 Not retrains the V.34 control channel. N
7 V.34 ARA (automatic rate applied). N
0 N
Wait time for the caller ID.
1 N
2 N
Determines whether to display the caller ID or not.
3 N
08 4 Prohibits callback.
Y . N
5 Determines the DTMF method.
O P N
6
7
Wait time for channel seizure from the first ring.
Caller ID functionality.
T C N
Y
0 Transmission level setting range (#2/02).
NO Y
1
O
TCF check method 1 (at reception of V.17 mode).

D
Y

l,
2 Outputs the tone signal (1400 Hz) at switch of F/T. N
09
3
i a
Limits the line occupation duration at switch of F/T.
t
N

den
4 Outputs DCN at T1 timeout. Y

fi
5 Limits the number of redial when the line is busy. Y
6
n
TCF check method 2
o
N

C
7 TCF check method 3 (at reception of V.17 mode at 14400 bps). Y
0 Allows manual reception to change to the polling procedures. Y
1 Prioritizes the incoming telephone number over the dialing number. Y
Operates as if cut paper were used when long paper document is
2 Y
transmitted.
3 Sends DCN immediately after CD timeout during ECM reception. Y
10
4 Indicates an error if RTN is sent during G3 reception. Y
5 DTS-compliant format of the transmission activity report. Y
Prohibits transmission if the user telephone number and name are not
6 N
registered.
7 Scanning width of the sending document. Y
0 Selects the line automatically. N
1 Pseudo CI function. N
2 Summer time function. Y
3 Type setting by user. N
11
4 Touch tone detection setting. Not settable by user. Y
5 Prohibits input of 40 digits or more for the telephone number. Y
6 Prohibits user setting of the touch tone / rotary pulse. Y
7 Selects the pulse, 20 pps or 10 pps. Y

(98/123)
QY8-13FD-010
SW bit Function Y or N
0 HOME FAX Y
1 HOME FAX Y
2 HOME FAX Y
3 Hong Kong CI Y
12
4 DRPD Y
5 Increases the Caller ID FSK receiving sensitivity. N
6 Turning-off timing of the dial monitor. N
7 Prohibits manual transmission. Y
0 Switches the terminal resistance for NCU (600 ohm / EU complex / NZ Y
1 complex). Y
2 Fast edge pulse dial. N
3 --- ---
13
4 --- ---
5 --- ---
6 Eye pattern signal clock. N
7 Checks the CI frequency. N
0 N
1 Transmission level table number (for NCU adjustment). N
2 N
N
.
3 DTMF reception detection range (for SDAA adjustment).
14
4
5
P Y
Actual transmission level when 0 dB is set (actual value - indicated value).
Y
Y
6
C O Y
7 DTMF low group correction (+0.5 dB).
T Y

NO
Considers the case where the same receiver is specified by another operator
0 Y
during waiting for a redial.
1
D O
Increases the threshold value of the ringer (CI) detecting sensitivity. N
2
a l,
RZ bit control (ringer impedance).
i
Y

t
den
15 3 --- ---
4 --- ---
5 ---
nfi ---
6
7
---
--- C o ---
---
Specifies whether to change the switch automatically or not for the DTMF
0 Y
transmission level.
DTMF low group correction (+0.5 dB) in the 5 km environment (equivalent to
1 N
Argentina pseudo line with ATL). For FAX use.
2 Sets the pulse setup time in pulse dialing to “0” (zero). N
16
3 V.34 setting. Y
4 Level upper limit removal (responding to transmission level for India) Y
5 --- ---
6
Rmake setting. N
7
0
1
Specifies the pseudo CI frequency. N
2
3
17 4 ---
---
5 --- ---
6 --- ---
7 --- ---

(99/123)
QY8-13FD-010
SW bit Function Y or N
0
Sets the current of minimum operation. Y
1
2 Selects the DC resistance and corrects the transmission level (+2 / +4 Y
3 dB). Y
18 4 Y
Limits the DC current.
5 --- ---
6 --- ---
7 --- ---
0 --- ---
1 --- ---
2 --- ---
3 --- ---
19
4 --- ---
5 --- ---
6 --- ---
7 --- ---
0 --- ---
1 --- ---
2 ---
Y . ---

P
3 --- ---
20
4
5
---
--- C O ---
---
T
NO
6 --- ---
7 --- ---

D O
i a l,
t
fi den
o n
C

(100/123)
QY8-13FD-010
#2 Numeric Parameter:
No. Function Specifiable range Y or N
01 Line monitor 0 to 2 Y
02 Modem transmission level 0 to 15 Y
03 Call interval 1 to 60 Y
04 RTN transmission conditions: X % 2 to 99 Y
05 RTN transmission conditions: n burst 1 to 99 Y
06 RTN transmission conditions: m continuous line error 1 to 99 Y
07 T.30: T0 timer 1000 to 9999 Y
08 T.30: T1 timer (for reception) 1000 to 9999 Y
09 T.30: EOL timer 100 to 2000 Y
10 T.30: T2 timer (multiplied by three at ECM) 400 to 800 Y
11 ECM: T5 timer (flow control) 30 to 120 Y
12 ECM: CD timer 50 to 9999 N
13 Fast flag transmission duration in the ECM mode 10 to 200 N
14 Successive transmission of “1” prior to sending of image signal 10 to 200 N
15 CTC / EOR transmission timing 1 to 4 Y
16 Pseudo RBT signal pattern: ON time 10 to 500 N
17 Pseudo RBT signal pattern: OFF time (short) 0 to 300 N
18 Pseudo RBT signal pattern: OFF time (long) 10 to 500 N
19 Pseudo ring signal pattern: ON time
Y .
10 to 500 N
20 Pseudo ring signal pattern: OFF time (short)
O P 0 to 300 N

C
21 Pseudo ring signal pattern: OFF time (long) 10 to 500 N
22
T
Period of time to the first response after switching of FAX / TEL 0 to 10 N

NO
23 CNG detection level at switch of FAX / TEL 0 to 45 N
24 Pseudo RBT transmission level at switch of FAX / TEL 0 to 15 N
25
D O
Period of time the line is got at switch of FAX / TEL 15 to 300 N
26
a l,
CNG monitoring time when an answering machine is connected
i
10 to 120 Y

t
CNG detection table number when an answering machine is

den
27 0 to 45 Y
connected
28 CED detection level
nfi 0 to 9 N
29
is checked o
Number of digits for TSI comparison when the telephone number
C 1 to 60 N
30 V.34 primary channel symbol rate upper limit 0 to 5 N
31 V.34 primary channel data rate upper limit 0 to 13 N
32 V.34 control channel flag transmission time 0 to 100 N
33 V.34 primary channel flag transmission time 20 to 500 N
34 V.34 fallback rate 1 to 4 Y
35 V.34 fallback start PPR number 1 to 9 Y
36 Setting range upper limit of the number of times of redialing 1 to 15 Y
37 Setting range lower limit of redialing interval 1 to 10 Y
38 Calling time upper limit at switch of FAX / TEL 10 to 60 N
39 Calling time upper limit at switch of manual / automatic 1 to 60 Y
40 Ring count upper limit when an automatic call is received 1 to 99 Y
41 Threshold between hooking and on-hook 10 to 1000 Y
42 Pre-pause in the case of DT non-detection 100 to 500 Y
43 Pulse dial setup time (dial pulse-related) 0 to 9999 N
44 Pulse dial clear time (dial pulse-related) 0 to 9999 N
45 Direct -current resistance type when the line is got 0 to 4 N
46 Threshold value of external telephone hook detection voltage 1 to 3000 Y
Threshold value of line voltage for external telephone hook
47 0 to 9999 N
detection
48 Handset call setting type 0 to 9999 N
(101/123)
QY8-13FD-010
 49 Telephone system DTMF transmission level (high group) 0 to 9999 N
50 Telephone system DTMF transmission level (low group) 0 to 9999 N
51 Lower limit of user-settable range in intermediate pause duration Y
DTMF transmission level when the line equivalent to the 5 km
52 Y
pseudo line is used (high group, PSTN)
DTMF transmission level when the line equivalent to the 5 km
53 Y
pseudo line is used (low group, PSTN)
Telephone system DTMF transmission level when the line
54 N
equivalent to the 5 km pseudo line is used (high group, PSTN)
Telephone system DTMF transmission level when the line
55 N
equivalent to the 5 km pseudo line is used (low group, PSTN)

#3 Fax Type:
No. Ref. No. Country or region Validity Display order code
1 1 JPN Y 1
2 2 KOR Y 2
3 5 USA Y 3
4 6 CAN N 4
5 37 LAM Y 10
6 40 MEX Y 11
7 39 BRA Y 12
8 38 ARG Y 13
Y .
9
10
9
10
EU1
EU2
Y
Y
20
O
21 P
11 11 EU3 Y
T C22

NO
12 12 AUT Y 23
13 14 BEL Y 24
14 15 CZE Y

D O 25

l,
15 16 DEN Y 26
16 17 FIN

t i a Y 27

den
17 18 FRA Y 28
18 19 GER Y 29
19 20
nfi GRE Y 30
20
21
22
21
22
23 Co HUN
IRL
ITA
Y
Y
Y
31
32
33
23 24 LUX N 34
24 25 NED Y 35
25 26 NOR Y 36
26 27 POL Y 37
27 28 POR Y 38
28 30 SLO Y 39
29 32 ESP Y 40
30 33 SWE Y 41
31 34 SUI Y 42
32 35 GBR Y 43
33 31 RSA Y 49
34 29 RUS Y 50
35 36 UKR N 51
36 13 BLR Y 52
37 46 ISR Y 53
38 7 AUS Y 60
39 8 NZL Y 61
40 41 ASI Y 70
41 42 HKG Y 71
42 43 MAS Y 73
43 44 SIN Y 74
44 45 VIE Y 75

(102/123)
QY8-13FD-010
 No. Ref. No. Country or region Validity Display order code
45 3 CHN Y 80
46 4 TPE Y 81
47 47 IND N 72
48 48 RS2 Y 92
49 49 RS3 N 93
50 50 RS4 N 94

#4 NCU:
#4-1 TONE/PULSE:
No. Function Specifiable range Y or N
01 Pulse dial making ratio 30 to 50 Y
02 Minimum pause duration 600 to 900 Y
03 Tone signal transmission time (PSTN) 50 to 150 Y
04 Minimum pause duration (PSTN) 30 to 200 Y
05 DTMF transmission level (high group, PSTN) 0 to 16 Y
06 DTMF transmission level (low group, PSTN) 0 to 16 Y

#4-2 DIAL TONE 1:

No. Function
Y
Specifiable range. Y or N
01 T1 timer: minimum ON time 5 to 200
O P Y
02
03
T2 timer: maximum ON time
T3 timer: minimum OFF time
T C
5 to 200
5 to 200
Y
Y

NO
04 T4 timer: maximum OFF time 5 to 200 Y

O
05 Signal detection table: filer number 0 to 25 Y
06 Signal detection level

l, D 0 to 9 N
07 Effective ON time

t i a 0 to 200 Y

den
08 Number of times the DT detection is fixed 0 to 9 Y

nfi
#4-3 DIAL TONE 2:
SW bit C o Function Y or N
0 --- ---
Signal pattern check 0: Check
1 Y
1: No check
2 --- ---
3 --- ---
4 --- ---
5 --- ---
6 Signal type N
7 Signal detection (yes / no) N

Specifiable
No. Function Y or N
range
01 T0 timer 100 to 1500 N
02 T1 timer 5 to 200 N
03 T2 timer 5 to 200 N
04 T3 timer 0 to 9999 N
05 T4 timer 0 to 9999 N
06 Signal detection table 0 to 25 N
07 Signal detection level 0 to 9 N
08 Number of signal frequency 0 to 9 N
(103/123)
QY8-13FD-010
 Y .
O P
T C
NO
D O
i al,
t
fi den
o n
C

(104/123)
QY8-13FD-010
#4-4 BUSY TONE:
SW bit Function Y or N
0 --- ---
1 --- ---
Signal frequency 0: Remains unchanged
2 N
1: Varies
3 --- ---
Detection of an intermittent signal 0: Both from ON and OFF
4 N
1: From ON
5 --- ---
Signal type 0: Intermittent tone
6 N
1: Continuous tone
Signal detection 0: No
7 Y
1: Yes

No. Function Specifiable range Y or N

01 --- --- ---
02 T1 timer 5 to 200 Y
03 T2 timer 5 to 50 Y

.
04 T3 timer 0 to 9999 Y
05 T4 timer 0 to 9999
P Y Y
06
07
Signal detection table
Signal detection level
C O
0 to 25
0 to 9
Y
Y
T
NO
08 Number of signal frequency 0 to 9 Y

#4-5 REORDER TONE:

D O
SW bit
i a l,
Function Y or N
0 ---
e nt ---
1 ---
f i d ---

on
Signal frequency 0: Remains unchanged
2 N

3 --- C 1: Varies
---
Detection of an intermittent signal 0: Both from ON and OFF
4 N
1: From ON
5 --- ---
Signal type 0: Intermittent tone
6 N
1: Continuous tone
Signal detection 0: No
7 N
1: Yes

No. Function Specifiable range Y or N

01 --- --- ---
02 T1 timer 5 to 200 N
03 T2 timer 5 to 200 N
04 T3 timer 5 to 200 N
05 T4 timer 5 to 200 N
06 Signal detection table 0 to 25 N
07 Signal detection level 0 to 9 N
08 Number of signal frequency 0 to 9 N

(105/123)
QY8-13FD-010
 #4-6 AUTO RX:
No. Function Specifiable range Y or N
01 CI ON 10 to 25 Y
02 CI long ON 20 to 99 Y
03 CI OFF 5 to 99 Y
04 CI long OFF 5 to200 Y
05 CI max OFF 300 to 1500 Y
06 CI wait 0 to 500 Y
07 CI cycle 1 to 5 Y
08 CI frequency lower limit 5 to 20 N
09 CI frequency upper limit 15 to 90 N

#4-7 CNG DETECT:

No. Function Specifiable range Y or N
01 [ for F/T ] CNG min ON 30 to 50 N
02 [ for F/T ] CNG max ON 50 to 70 N
03 [ for F/T ] Hit ratio 50 to 99 N
04 [ for answering machine ] CNG min ON 30 to 50 Y
05 [ for answering machine ] CNG max ON 50 to 70 Y
[ for answering machine ] Duration an

Y.
06 1 to 25 Y
instantaneous interruption is allowed
07
[ for answering machine ] Number of times of
1 to 9
O P Y

C
detection

OT
08 [ for answering machine ] Hit ratio 20 to 99 Y

N
DO
3-6. FAX Transfer Mode
(1) FAX transfer mode outline
i a l,
nt
The FAX transfer mode can do the following things when the trouble occurs:

d e
- Transferring the received fax data stored in the memory to other fax machine.
i
f
on
- Saving the received fax data stored in the memory to external memory.

C
- Transferring the registered phonebook or communication refusal number to the PC.
(Depending on the error type, the printer may fail to go into this mode, or some functions may be
restricted).

(2) How to go into the FAX transfer mode

With the printer power turned off, while pressing and holding the Black button and Color button, press and
hold the ON button.

(106/123)
QY8-13FD-010
(3) FAX transfer menu
When the printer goes into the FAX transfer mode, the FAX transfer menu is displayed. Details are shown
below.
Menu Function
Forwarding telephone The destination for transferring the fax data is specified (by numeric
number designation keypad only).
The received data saved in the memory is listed, and the selected data
Designated data is sent to the designated forwarding destination.
forwarding The data is designated and forwarded one by one. (Batch transmission
is impossible).
FAX settings The minimum fax settings necessary for fax transfer.

[FAX settings]
The menus for Fax setting in the FAX transfer mode are shown below.
- FAX user settings
- Unit TEL No. registr
- Unit name registr

Y .
- TEL line auto select (displayed in the destinations where the telephone line can be automatically
selected only)
O P
T C
- Telephone line type (displayed in the destinations where the telephone line cannot be

NO
automatically selected, and where the user can specify the telephone line only)
- Adv. FAX settings
D O
i a l,
- Dial tone detect (displayed in the destinations where the dial tone detection can be automatically

t
den
selected only)

fi
- Pause time settings
- Color transmission
o n
C
- Adv. Communication
- ECM TX
- TX start speed

[Function of passing the phone number information to PC]

The information on the phone number registered while the FAX transfer mode is enabled can be passed to
the PC connected to the machine. (No operation on the machine).

(107/123)
QY8-13FD-010
3-7. Special Notes on Servicing
(1) Ink absorber counter setting
Before replacement of the main PCB ass’y, set the ink absorber counter again.
Check the ink absorber counter value using the “D” value in the EEPROM information, and register it to the
replaced new main PCB ass’y. (The value can be set in 10% increments.)
When the ink absorber is replaced, set the ink absorber counter to 0% for whole replacement, or 30% for
partial replacement. For details, see 3-3, (5) Ink Absorber Counter Setting.

(2) Preventive replacement of ink absorber

To maintain a proper replacement frequency and avoid possible accidents such as ink leakage during
returning a printer to its owner, perform the following and replace the ink absorber even before ink
absorber becomes full:

How to judge:
Print the EEPROM information, and check the "D" (ink absorber counter) and the calculated ink absorber
life or the "DL" (ink absorber life) values.

Step 1:
Y .
Is "D" 80% or more? (to avoid coming-back-to repair due to ink full in a short period of time)
Yes (80% or more) ->
O
Replace the ink absorber. P
No (less than 80%) -> Proceed to Step 2.
T C
Step 2:
NO
Is the ink absorber life 24 or more? (to avoid ink leakage during returning the repaired printer to
its owner)
D O
i a
No (less than 24 months) ->
l, Replace the ink absorber.
t
den
Yes (24 months or more) -> No need to replace the ink absorber.

nfi
C o
How to know the ink absorber life:
Use the “DL” value in the EEPROM information.

Note: The ink absorber life is an estimated value calculated based on the user's printer usage.

How to read the EEPROM information print:

Installation date Last print date

Ink absorber counter value (%)

Ink absorber life (months)

(108/123)
QY8-13FD-010
(3) Remaining ink detection
As these products are CISS models, the volume of the ink replenished are managed by users, and the
printer may not detect the remaining ink level properly depending on the replenished ink volume.
Therefore, the specifications below are adopted.

<< Specifications: To disable the remaining ink detection >>

1) Fully fill all the ink tanks with initial ink at the set up.

2) No ink error occurs in any one of the color ink tanks Ink upper limit line
among Black, Cyan, Magenta, and Yellow.

Ink lower limit line

3) Shifting to the user’s visual check is announced.

4) Replenish ink tanks with ink freely.

5) Press and hold the Start button, and the remaining ink detection will be disabled at the same time as
the release of the error.

6) The remaining ink level is visually checked by the customer.

Y .
O P
1) Fully fill all the ink tanks with initial ink at the set up.
T C
<< Specifications: To use the remaining ink detection function after ink is replenished >>

NO
O
2) No ink error occurs in any one of the color ink tanks among Black, Cyan, Magenta, and Yellow.
D
i a l,
t
3) Shifting to the user’s visual check is announced.

fi den
n
4) Replenish all colors of the ink tanks with ink to the point of the ink upper limit line.

C o
5) In order to generate no ink error continuously, press and hold the Start button for five seconds or
more. (The counter is reset, and the detection is continuously performed.)

Note: If all colors of the ink tanks are replenished with ink to the point of the ink upper limit line, the printer
cannot detect the remaining ink level properly.

(4) How to Replace the Cartridges

How to replace the cartridge is non-public to users, and it is replaced in the following two special modes:

< How to replace the cartridge in the user mode >

1) Open the scanner unit cover with the printer on (no error).

2) Press and hold the Stop button for five seconds or more.

3) The carriage moves to the far left of the printer.

4) Press and hold the Stop button for five seconds or more.

5) The carriage moves to the cartridge replacement position.

(109/123)
QY8-13FD-010
 6) Open the main tank covers for both black and color ink tanks. Main tank cover

7) Open the cartridge holder.

8) Replace the cartridge.

9) Close the cartridge holder.

10) Push the joint lever.

11) Close the main tank covers for both black and color ink tanks, and then close the scanner unit cover.

< How to replace the cartridge in the service mode >

1) Place the printer into the service mode.

2) Open the scanner unit cover.

3) The carriage moves to the cartridge replacement position.

Y .
P
4) Open the main tank covers for both black and color ink tanks.

5) Open the cartridge holder. C O

T
6) Replace the cartridge.
NO
D O
7) Close the cartridge holder.
i a l,
t
den
8) Close the joint lever.

nfi
C o
9) Close the main tank covers for both black and color ink tanks.

10) Close the scanner unit cover.

Note:
If you forget to open the main tank cover, the ink filled in the tube flows backward into the tank side, and
System Cleaning (stronger than Deep Cleaning) is required in order to replenish the ink again.

(5) How to Replace the Cartridges

Ink is supplied from the ink tank to the cartridge using the tube. Opening the main tank cover (tube valve
lever) stops the supply of ink and prevents the air from entering the tube. If the air enters the tube, the
printing problem occurs. To solve this problem, System Cleaning is required. Therefore, when replacing
the service parts in repair servicing, be sure to open the main tank cover (tube valve lever) (left open)
before removing each part or replacing parts. When replacing the carriage as well, removing the cartridge
holder after opening the main tank cover (tube valve lever) prevents the air from entering, be sure to open
the main tank cover (tube valve lever) before replacing the carriage. If you forget to open the main tank
cover (tube valve lever) (the same is true on the case the main tank cover (tube valve lever) is closed on
the way), System Cleaning is required.

(110/123)
QY8-13FD-010
(6) Ink Absorber Replacement
The following replacement methods are available:
Whole replacement: All the ink absorbers are replaced. The printable pages after the replacement are
15000 pages. (The time required for the replacement is approx. 30 minutes).
Partial replacement: Two pieces of absorbers are replaced. The printable pages after the replacement are
11000 pages. (The time required for the replacement is approx. 3 minutes).

Note: In the partial replacement, set the ink absorber counter value to 30%.

Depending on the usage, select the appropriate replacement method.

(7) System Cleaning

System Cleaning is a function of replacing ink when the bubbles, and air have gotten mixed in with the
tube, therefore, an enormous amount of ink is consumed. System Cleaning can be executed from the
printer driver or the printer’s properties, however, note that a large amount of ink is consumed, and that
you should reduce the use of System Cleaning as the ink absorber may be full by just performing System
Cleaning several times. (System Cleaning consumes an enormous amount of ink at one time, therefore,
the waste ink amount increases by approx. 30 % of the total. This may cause the field claims “the ink is
consumed too early” or “The Waste Ink Absorber Full error occurs early.”)
Y .
< Rough timing of the System Cleaning operation >
O P
T C
(1) When the print quality problem such as non-ejection of ink is not solved even after normal cleaning is

NO
performed twice and deep cleaning is performed once.
(2) When the ink filled in the tube flows backward into the tank side (the air has entered the tube) as you

D O
forgot to open the main tank cover when replacing the cartridge.

i a l,
(3) When the initial setup is performed without replenishing the ink on arrival.
t
den
(If the Stop button is not pressed and held and left as it is after the initial setup is performed without

fi
replenishing the ink, the cartridge surface may be clogged with ink, therefore, perform System

o n
Cleaning as soon as possible).

C
There are the following two methods of
how to perform System Cleaning:

(1) Use Utilities in the driver.

(2) Use the operation panel. Press
and hold the Stop button, and
release the button after the Alarm
lamp blinks five times.

NOTE:
When executing System Cleaning, select All Colors in order to reduce the waste ink amount.

< Precautions for System Cleaning >

Confirm that the amount of the remaining ink is greater than the single dot of the main tank before
executing System Cleaning. Executing System Cleaning with the insufficient remaining ink may cause
the failure.
The counter of remaining ink detection is cleared by System Cleaning, therefore, make sure to replenish
ink tank with ink to the liquid level when the ink is fully filled before using continuously remaining ink
detection.

(111/123)
QY8-13FD-010
 < About non-ejection of ink >
After a certain period of time from the first use of the printer, the accumulation of the air in the cartridge
may cause non-ejection of ink.
NOTE: Depending on the usage environment, the time to non-ejection of ink varies.

[Cause]
The air penetrates into the ink cartridge slowly from the outside for material reasons, therefore, the
cartridge has an air layer and the ink is not getting to the nozzles, resulting in non-ejection of ink.

[Solution]
Perform System Cleaning.

(8) On Re-box or Refurbishment

Ink is supplied from the main tank to the cartridge (print head) using the tube. After the initial setup, a large
amount of the ink is supplied to the tube. After that, ink always stays inside the tube. Once ink is supplied to
the tube, ink cannot be removed as per specifications (the same applied to the ink inside the tank), therefore,
the product with the initial setup completed cannot be refurbished.

(9) Special Notes on the Items Using Printer Serial Number

Y .
O P
The G4000 series come with the following three items using the printer serial number:
1) “Initial logon password” for Remote UI
T C
NO
2) “Initial logon password” for AP mode
3) The serial number displayed in “Printers on Network List” at the initial Wi-Fi setup and initial logon
password
D O
i a l,
t
den
No printer serial number is written in the main PCB ass’y for servicing at shipment. Therefore, after the

fi
main PCB ass’y is replaced, in repair servicing, be sure to write the printer serial number given in the

n
serial number label attached to the printer to the replaced new main PCB using the Service Tool > Main
o
C
tab > [Write S/N].

In repair servicing:
< In Remote UI / AP mode >
Advise the customers the following:
- The login password for Remote UI and AP mode changes to the serial number if the main PCB ass’y
is replaced in repair servicing.
- If the customer changed the password to the desired one, or forgot the password, press and hold the
Stop button, release it after the ON lamp flashes 21 times, enter the login password “the serial
number,” and he / she can log in to Remote UI / AP mode.

< At the initial Wi-Fi setup >

Advise the customers the following:
(1) The items displayed in “Printers on Network List”
The serial number displayed in “Printers on Network List” at the initial Wi-Fi setup is the last five digits
(numerical part) of the serial number registered in the printer. However, if the main PCB ass’y is replaced
in repair servicing and the serial number is registered, “the last five digits of the serial number” is
displayed as with the initial setup. Select “the serial number (the last five digits)“ to proceed the Wi-Fi
setup.

(112/123)
QY8-13FD-010
 (2) Initial logon password
After the main PCB ass’y is replaced, in repair servicing, the logon password is changed to “the serial
number.”

(10) How to Transport Printers

To transport the printer, follow the procedures below.
1) Turn on the printer with the cartridge (print head) left installed in the printer.
When you cannot turn on the printer, unplug the power cord and go to 3).
When an error occurs, release the error using the OK button.

If you cannot release the error, push the ON button to turn off the printer, unplug the power cord
and go to 3).
If you cannot turn off the printer, unplug the power cord and go to 3).

2) Place the printer into the transportation mode.

Press the Setup button, select Maintenance using button, and push the OK button.
Select Yes using button, and push the OK button.
The printer is set to the transportation mode, and is turned off.
Confirm that the POWER lamp has gone out, and unplug the power cord.

Y .
3) Confirm that the carriage has already moved to the far right.

O P
If you cannot turn on the printer or the carriage cannot move due to the error, move the carriage to
the far right manually.
T C
4) Secure the carriage with the tape.
NO
D O
5) Confirm that the ink cap is closed.
i a l,
t
den
6) Pack the printer in a plastic bag.

nfi
o
7) Attach the protective material to the printer when packing the printer in the box.
C
Notes on the transportation:
- Never remove the cartridges (print head). Transport the printer with the print head installed.
- Lock the carriage at the home position (far right of the printer).
(If you cannot lock the carriage due to an error or failure, manually move the carriage to the far right).
- Secure the carriage with the tape.
- Pack the printer in a plastic bag so that the surroundings may not get dirty with ink.
- Pack the printer in a sturdy box so that it is placed with its bottom facing down, using sufficient
protective material.
- Ensure the packed box remains flat and NOT turned upside down or on its side.

In order to prevent the ink leakage during transportation, the following actions will be taken:
- The instruction sheet “Retain this bag.” is taped on a plastic bag for packing the printer in order to
advise customers not to discard the plastic bag and to use it for transporting the printer.
- The instruction label for transporting the printer will be attached to the position seen when the
scanning unit cover is opened in order to advise customers to put the printer in the plastic bag when
transporting the printer.
- The mark indicating the following advices for customers is added to the top surface of the outer
carton:
- Put the printer into the plastic bag before transporting it.
- Be sure to handle the printer with the right side up with care.
(113/123)
QY8-13FD-010
(11) The phenomenon “Decreased ink level of ink tank”
The G4000 series is equipped with the buffer room in order to adapt the change of temperature and
humidity (to prevent ink leakage due to the expanded air in the ink tank).
In the cases below, ink is flowed into the buffer room, therefore, the amount of the ink that is visible to
users seems to be reduced. However, the ink flowed into the buffer room is supplied to the print head
through the tube to be usually used.

1. When meniscus between the ink room and the buffer room is broken due to the impact on the printer
2. When rapid temperature change or pressure change occurs
3. When the cartridge is removed without opening the ink tank cover
4. When the joint lever is unseated as it is pushed again without opening the ink tank cover.
5. When the ink tank cover is closed without closing the caps of the main tank completely

(12) On Replenishing ink tanks with ink

Be careful not to fill the ink tanks with incorrect color ink. Once the incorrect color ink is replenished, color
mixture occurs. In this case, repair servicing is required.

(13) Broken Print Head Surface

Y .
P
If the print head surface is broken by hitting the surface on something or by scratching it at the print head
O
1) The ink amount is decreased rapidly.
T C
installation, the phenomena below occur. Be careful not to scratch the print head surface.

2) The platen or cap part is smeared with ink.

NO
3) Partial non-ejection of ink
D O
l,
4) A “Print head temperature too high” error occurs.

t i a
den
(14) “Cartridge Not Installed Completely” Error (Error Code: 1470)

nfi
At the initial setup, if pushing the joint lever is forgotten after the cartridge is installed, 1470 error occurs.

C o
If 1470 error occurs, check if the cartridge joint lever is securely pushed.

(15) Durability of Ink on Photo Paper

As with G1000 series, G2000 series, and G3000 series, the ink for the G4000 series does not support
ChromaLife100. On photo papers, the new ink can be discolored more easily. Depending on how the
printouts are stored, discoloring starts within one year after printing. (On plain paper, the color fastness is
higher than on photo paper, and the color remains unchanged over a year after printing in most cases.)

< Cause and prevention >

Discoloring occurs when the printed ink is exposed directly to the air.
When you receive user inquiries on discoloration of photo paper printouts, advise the users of the following
to keep the printed colors longer:

“Keep the printed photo papers in an album or plastic bag, etc. to avoid them from exposed to the air.”

(114/123)
QY8-13FD-010
4. VERIFICATION AFTER REPAIR
4-1. Inspection Flow
Standard inspection:
Always conduct the standard inspection listed below for every repaired unit regardless of repair types.
Through the inspection, the minimal functionality of the printer will be assured.
The inspection using the Auto tab in the Service Tool checks the printer operation. Be sure to perform this.
In printing, use only the Canon genuine ink for the accurate judgment of the print result.
1. Operation panel check
2. Service Tool, Auto tab*
3. Check for missing parts
4. Default shipment settings
5. External and internal appearance check
* If a non-supported function is selected as a test item, the Service Tool skips it automatically.

Optional inspection to verify specific repair:

Conduct the inspection listed below according to the specific repair.
In printing, be sure to use the Canon genuine ink for the accurate judgment of the print result.
- Print result
Y .
- Strange sound
O P
T C
NO
4-2. Standard Inspection

O
(1) Operation panel check
Check item
l, D
How to check Criteria
Buttons
i a
Press desired buttons.
t
The pressed button must be valid.
LCD

d e n
Check display. The LCD must turn on properly.

f i
(2) Service Tool, Auto tab
- During operating: C on
Check item How to check Criteria
Paper pick-up properties Feed paper from the paper The following must not occur during
sources. pick-up of paper:
- No paper feeding
- Feeding of multiple sheets of paper
at the same time
- Paper jam
Paper feed properties Feed paper from the paper The following must not occur during
sources. feeding and ejecting paper:
- Paper corner creasing
- Paper jam
Operating sound Feed paper from the paper The following must not occur:
sources. - Slip of gears
- Rattling
ADF feed properties Feed paper from the ADF. The following must not occur:
- Feeding of multiple sheets of paper
at the same time
- No paper feeding
- Skewed paper feeding

(115/123)
QY8-13FD-010
- Function check:
Check item How to check Criteria
Service Test Pattern print “Success” must be indicated for each
Copy test of the Service Tool.
Copy from the ADF (Note that “Skip” must be indicated
LAN board connection Use the loop-back tool. for non-supported functions).
WLAN board connection
Card board connection Use a desired memory card.
PictBridge connection Use a desired USB memory.
Communication with PC Print from a USB-connected PC.

- Service Test Print check:

Check item How to check Criteria
Dot mis-alignment, Check the printed Service Test There should be no remarkable dot
Non-ejection of ink Pattern (Area 2). mis-alignment or non-ejection of ink.
Color mixture Check the printed Service Test There should be no color mixture.
Pattern (Area 2).
Line accuracy Check the printed Service Test There should be no remarkable dot
Pattern (Area 3). mis-alignment on vertical and

Y .
horizontal lines.
Paper smearing Check the printed Service Test
O P
There should be no smearing.
Pattern.

T C
- EEPROM Information Print check:
NO
Check item
D O
How to check Criteria
Amount of ink absorbed in
a l,
Check the EEPROM information
i
The ink absorber counter values

t
den
the ink absorber on the printed Service Test must be lower than the ones
Pattern (Area 4). specified in the “Guideline for

nfi Preventive Replacement of ink

C o absorber.”
For details, see 3-7, (2) Preventive
replacement of ink absorber.
Check the EEPROM information The values must be correct (after the
on the printed Service Test main PCB ass’y is replaced).
Pattern (Area 4).
Check the EEPROM information After the ink absorber is replaced,
on the printed Service Test the applicable ink absorber counter
Pattern (Area 4). value must be reset, or the values
must be correct.

- Copy quality check:

Check item How to check Criteria
Copy quality Check the copy of a desired The following must not occur:
chart. - Streaks
- Missing portion
- Black spots
- Blurred copy

(116/123)
QY8-13FD-010
 - ADF quality check:
Check item How to check Criteria
ADF Copy quality Check the copy of a desired The following must not occur:
chart. - Streaks
- Missing portion
- Black spots
- Blurred copy

(3) Check for missing parts

Check item How to check Criteria
Missing parts Check if there is any part - All the parts must be assembled
missing. without fail.
- No functional parts must be
missing.

(4) Default shipment settings

Check item How to check Criteria
Carriage position Power off the printer in the The carriage must be locked in the
service mode.
.
home position.

Y
O P
C
(5) External and internal appearance check
Check item How to check
T Criteria

NO
Improper gap, slanting, Visually check the printer. The following must not occur:

O
warpage, or unevenness of - Incomplete assembling of covers
covers
l, D - Wires or cables caught between

t i a covers

den
Smearing with ink or grease Visually check the printer. There must be no smearing.

4-3
nfi
Optional Inspection to Verify Specific Repair
(1) Print result C o
Check item How to check Criteria
Uneven printing due to carriage Print any image on the Canon There must be no uneven printing.
movement or line feeding, or at genuine photo paper.
the trailing edge of paper
Roller marks or scratches Print any image on the Canon There must be no marks or
genuine photo paper. scratches of rollers.

(2) Strange sound

Check item How to check Criteria
Strange sound Perform the operation where The following must not occur:
the user reported a strange - Slip of gears
sound was heard. - Rattling

(117/123)
QY8-13FD-010
5. APPENDIX
5-1. Customer Maintenance
Approx.
Adjustment Timing Purpose Tool
time

Automatic print - At cartridge replacement To ensure accurate dot - Via the printer buttons 3 min.
head alignment - When print quality is not placement. - PC (printer driver)
satisfying (uneven printing, etc.)
Manual print - At print head replacement To ensure accurate dot - Three sheets of A4 8 min.
head alignment - When print quality is not placement. plain paper
satisfying (uneven printing, etc.) - PC (printer driver)
- When automatic print head
alignment is not effective
- When MP-101 is not available
Print head When print quality is not To improve nozzle - Via the printer buttons 1 min.
cleaning satisfying. conditions. - PC (printer driver)
Print head deep When print quality is not To improve nozzle - Via the printer buttons 3 min.
cleaning satisfying, and not improved by conditions. - PC (printer driver)

.
print head cleaning.
System When print quality is not To improve ink supply
P Y
- Via the printer buttons 10 min.
cleaning satisfying, the bubbles has gotten system
C O - PC (printer driver)
mixed in with the tube, and non-
T
NO
ejection of ink occurs

DO
Ink When an ink tank becomes To replenish ink tanks 2 min.

l,
replenishment empty. ("No ink” error indicated, with ink.

i a
or the remaining ink level reaches ---

ent
the ink lower limit line indicated

d
f i
on the ink tanks).
Paper feed
roller cleaning C on
- When paper does not feed
properly.
To clean the paper feed - Via the printer buttons 1 min.
rollers. - Three sheets of A4
- When the front side of the paper plain paper
is smeared. - PC (printer driver)
Bottom plate When the back side of the paper To clean the platen ribs. - Via the printer buttons 1 min.
cleaning is smeared. - One sheet of A4 plain
paper
- PC (printer driver)
Scanning area When the platen glass or To clean the platen - Soft, dry, and clean 1 min.
cleaning document pressure sheet is dirty. glass and the pressure lint-free cloth.
sheet.
Exterior When necessary To clean the printer - Soft, dry, and clean 3 min.
cleaning exterior, or to wipe off lint-free cloth.
dusts.

(118/123)
QY8-13FD-010
5-2. Special Tools
Name Tool No. Application Remarks

MOLYKOTE G1054 QY9-0210-000 To the carriage rail sliding In common with other
portions. products on the market
FLOIL KG-51K3 QY9-0211-000 To the cap slider sliding In common with other
portions. products on the market
LAN connector tool QY5-0360-000 To check wired LAN In common with other
machine using “One-Click products on the market
Full Inspection” mode of
the service tool

5-3. Sensors
(1) Sensor location

Y .
O P
T C
NO
D O
i a l,
t
fi den
o n
C

(2) Sensor function

No. Sensor Function Possible problems detected by the sensor
1 Scanner encoder Photo interrupter sensor that detects - Scanner error (error code: 5011)
sensor rotation of the scanner motor - Scanner motor error (error code: 5012)
- Faulty scanned or copied images
2 ADF DES sensor Photo interrupter sensor that detects - Paper jam in the ADF (error code: 2801)
the presence of document during - Paper in the ADF too long (error code:
paper feeding 2803)
3 ADF DS sensor Photo interrupter sensor that detects - No paper in the ADF (error code: 2801)
the presence of paper in the document

(119/123)
QY8-13FD-010
No. Sensor Function Possible problems detected by the sensor
tray
4 LF encoder sensor Photo interrupter sensor that detects - LF position error (error code: 6000)
rotation of the LF encoder (and - Uneven printing
controls paper feeding)
5 ADF encoder sensor Photo interrupter sensor that detects - ADF motor error (error code: 5040)
rotation of the ADF motor
6 Rear tray paper Photo interrupter sensor that detects - Paper type or size mismatch: rear tray
detection sensor the presence of paper in the rear tray (error code: 2114)
7 PE sensor Photo interrupter sensor that detects - No paper (error code: 1000)
paper presence - Paper jam (error codes: 1300)
8 ASF cam sensor Photo interrupter sensor that detects ASF cam sensor error (error code: 5700)
the position of the ASF cam.
9 Temperature sensor Detects the internal temperature of the - Internal temperature abnormal
printer. (error code: 5400)
10 Carriage encoder Photo interrupter sensor that detects - Carriage position error (error code: 5100)
sensor position of the carriage unit - Improper print position or uneven printing

Y .
P
11 Cover sensor Mechanical switch sensor that detects - Notifies that the cover is open.
opening and closing of the Scanner
Unit C O
T
NO
D O
i a l,
t
fi den
o n
C

(120/123)
QY8-13FD-010
5-4. Main PCB Ass’y Block Diagram

Y .
O P
T C
NO
D O
i al,
t
fi den
o n
C

(121/123)
QY8-13FD-010
6. PRINTER TRANSPORTATION
Special notes on transportation of the printer:
To prevent ink leakage during transportation, be sure to follow the instructions below.
1) Never remove the cartridges (print head). Transport the printer with the print head installed.
2) Lock the carriage at the home position (far right of the printer).
(If you cannot lock the carriage due to an error or failure, manually move the carriage to the far
right).
3) Secure the carriage with the tape.
4) Pack the printer in a plastic bag so that the surroundings may not get dirty with ink.
5) The printer must be kept with its bottom facing down in a box. Use a solid box and fill the box with
packing material to protect the printer from moving in the box.
6) Keep the box so that the printer stays with its bottom facing down. DO NOT turn the box.
7) Be sure to tell the carrier that the box contains a precision equipment and it must be handled with
the right side up with care.

Y .
O P
T C
NO
D O
i a l,
t
fi den
o n
C
Before transporting the printer:
1) Turn on the printer with the cartridge (print head) left installed in the printer.
When you cannot turn on the printer, unplug the power cord and go to 3).
When an error occurs, release the error using the Black button or the Color button.
If you cannot release the error, push the ON button to turn off the printer, unplug the power
cord and go to 3). If you cannot turn off the printer, unplug the power cord and go to 3).
2) Place the printer into the transportation mode.
Press and hold the Stop button, release it after the Alarm lamp flashes seven times, and the
printer will be placed into the transportation mode.
3) Confirm that the carriage has already moved to the far right.
If you cannot turn on the printer or the carriage cannot move due to the error, move the
carriage to the far right manually.
4) Secure the carriage with the tape.
5) Confirm that the ink cap is closed.
6) Pack the printer in a plastic bag.
7) Attach the protective material to the printer when packing the printer in the box.

(122/123)
QY8-13FD-010
Caution: a) If the cartridge is removed from the printer and left alone by itself, ink (the pigment-
based black ink in particular) is likely to dry. For this reason, keep the print head
installed in the printer even during transportation.
b) Securely lock the carriage in the home position, to prevent the carriage from moving and
applying stress to the carriage flexible cable and ink tubes, or causing ink leakage,
during transportation. Make sure that the carriage is locked in place at power-off.

Y .
O P
T C
NO
D O
i a l,
t
fi den
o n
C

(123/123)
QY8-13FD-010