HP Elitebook Maintenance

HP EliteBook 830 G5 Notebook PC
Maintenance and Service Guide

© Copyright 2018 HP Development Company, Product notice Software terms
L.P.
This user guide describes features that are By installing, copying, downloading, or
Bluetooth is a trademark owned by its common to most models. Some features may otherwise using any software product
proprietor and used by HP Inc. under license. not be available on your computer. preinstalled on this computer, you agree to be
Intel and Core are trademarks of Intel bound by the terms of the HP End User License
Corporation in the U.S. and other countries. Not all features are available in all editions of Agreement (EULA). If you do not accept these
Microsoft and Windows are trademarks of the Windows. This computer may require upgraded license terms, your sole remedy is to return the
Microsoft group of companies. and/or separately purchased hardware, drivers entire unused product (hardware and software)
and/or software to take full advantage of within 14 days for a full refund subject to the
The information contained herein is subject to Windows functionality. Go to refund policy of your seller.
change without notice. The only warranties for http://www.microsoft.com for details.
HP products and services are set forth in the For any further information or to request a full
express warranty statements accompanying Your product does not support Windows 8 or refund of the price of the computer, please
such products and services. Nothing herein Windows 7. contact your seller.
should be construed as constituting an
In accordance with Microsoft’s support policy,
additional warranty. HP shall not be liable for
HP does not support the Windows 8 or
technical or editorial errors or omissions
Windows 7 operating system on this product or
contained herein.
provide any Windows 8 or Windows 7 drivers
Second Edition: November 2018 on http://support.hp.com.
First Edition: February 2018
Document Part Number: L12986-002

Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider only parts," can damage the computer or void your warranty.
iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits defined by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
v
vi Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 Components .................................................................................................................................................. 7
Right ....................................................................................................................................................................... 7
Left ......................................................................................................................................................................... 9
Display ................................................................................................................................................................. 10
Keyboard area ...................................................................................................................................................... 12
TouchPad ........................................................................................................................................... 12
Lights ................................................................................................................................................. 13
Buttons, speakers, and fingerprint reader ........................................................................................ 14
Special keys ....................................................................................................................................... 15
Action keys ........................................................................................................................................ 16
Hot keys (select products only) ......................................................................................................... 17
Bottom ................................................................................................................................................................. 18
Front ..................................................................................................................................................................... 19
Cover .................................................................................................................................................................... 20
Labels ................................................................................................................................................................... 21
3 Illustrated parts catalog .............................................................................................................................. 23

Computer major components .............................................................................................................................. 23
Display assembly subcomponents ...................................................................................................................... 26
Cable Kit ............................................................................................................................................................... 28
Plastics Kit ........................................................................................................................................................... 29
Miscellaneous parts ............................................................................................................................................. 29
4 Removal and replacement procedures preliminary requirements .................................................................... 33

Tools required ...................................................................................................................................................... 33
Service considerations ......................................................................................................................................... 33
Plastic parts ....................................................................................................................................... 33
Cables and connectors ...................................................................................................................... 34
Drive handling ................................................................................................................................... 34
Grounding guidelines ........................................................................................................................................... 35
Electrostatic discharge damage ........................................................................................................ 35
Packaging and transporting guidelines .......................................................................... 36
Workstation guidelines ................................................................................................... 36
Equipment guidelines ..................................................................................................... 37
vii
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 38
Component replacement procedures .................................................................................................................. 38
Bottom cover ..................................................................................................................................... 38
Battery ............................................................................................................................................... 40
Solid-state drive (SSD) ...................................................................................................................... 42
Memory modules ............................................................................................................................... 44
WLAN/Bluetooth combo card ............................................................................................................ 46
WWAN module ................................................................................................................................... 48
Keyboard ........................................................................................................................................... 50
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 53
Component replacement procedures .................................................................................................................. 53
Heat sink assembly ........................................................................................................................... 54
RTC battery ........................................................................................................................................ 56
RJ-45 board with bracket .................................................................................................................. 57
Power button board .......................................................................................................................... 58
Speaker assembly ............................................................................................................................. 59
Fingerprint reader assembly ............................................................................................................. 60
TouchPad ........................................................................................................................................... 61
TouchPad button board ..................................................................................................................... 62
NFC module ....................................................................................................................................... 63
Smart card reader .............................................................................................................................. 64
Fan ..................................................................................................................................................... 65
System board .................................................................................................................................... 67
Display assembly ............................................................................................................................... 71
Top cover ........................................................................................................................................... 82
7 Interpreting system validation diagnostic front panel LEDs and audible codes ................................................. 83
8 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 85

Using Computer Setup ......................................................................................................................................... 85
Starting Computer Setup .................................................................................................................. 85
Using a USB keyboard or USB mouse to start Computer Setup (BIOS) .......................... 85
Navigating and selecting in Computer Setup ................................................................................... 85
Restoring factory settings in Computer Setup ................................................................................. 86
Updating the BIOS ............................................................................................................................. 86
Determining the BIOS version ......................................................................................... 86
Downloading a BIOS update ........................................................................................... 87
Changing the boot order using the f9 prompt .................................................................................. 88
TPM BIOS settings (select products only) ........................................................................................................... 88
viii
Using HP Sure Start (select products only) ......................................................................................................... 88
9 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 89

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 89
10 Backing up, restoring, and recovering ......................................................................................................... 91

Creating recovery media and backups ................................................................................................................ 91
Using HP Recovery media (select products only) ............................................................................. 91
Using Windows tools ......................................................................................................................... 92
Using the HP Cloud Recovery Download Tool (select products only) ............................................... 93
Restore and recovery ........................................................................................................................................... 93
Recovering using HP Recovery Manager ........................................................................................... 93
What you need to know before you get started ............................................................. 93
Using the HP Recovery partition (select products only) ................................................. 94
Using HP Recovery media to recover .............................................................................. 95
Changing the computer boot order ................................................................................ 95
Removing the HP Recovery partition (select products only) ......................................... 95
11 Specifications ............................................................................................................................................ 96
Computer specifications ...................................................................................................................................... 96
33.8-cm (13.3-in) display specifications ............................................................................................................. 97
M.2 PCIe solid-state drive specifications ............................................................................................................ 98
M.2 SATA solid-state drive specifications ............................................................................................................ 99
12 Power cord set requirements .................................................................................................................... 100

Requirements for all countries .......................................................................................................................... 100
Requirements for specific countries and regions ............................................................................................. 100
13 Statement of memory volatility ................................................................................................................ 102

Nonvolatile memory usage ............................................................................................................................... 104
Questions and answers ..................................................................................................................................... 106
Using HP Sure Start (select models only) .......................................................................................................... 107
14 Recycling ................................................................................................................................................ 108
Index ........................................................................................................................................................... 109
ix
x
1 Product description
Category Description
Product Name HP EliteBook 830 G5 Notebook PC
Processors 8th-generation Intel® Core™ quad-core processors:
Intel Core i7-8650U
Intel Core i7-8550U
Intel Core i5-8350U
Intel Core i5-8250U
7th-generation Intel Core dual-core processors:
Intel Core i7-7600U
Intel Core i7-7500U
Intel Core i5-7300U
Intel Core i5-7200U
Chipset Integrated with processor
Graphics Support HD decode, DX12, HDMI 1.4b, HDCP 2.2 via HDMI/DisplayPort up to 4K @60 Hz
Both UMA and discrete configurations support three independent displays through docking stations as follows:
● HP Docking Station - maximum resolution = 2.5K @60Hz (DisplayPort 1) and 2.5K @60Hz (DisplayPort 2)
● HP Thunderbolt 3 Dock - maximum resolution = 4K @60Hz (DP1) and 4K @60Hz (DisplayPort 2)
● HP Thunderbolt Dock 120W or 230W G2 - maximum resolution = 4K @60Hz (DisplayPort 1) and 4K @60Hz
(DisplayPort 2) with Thunderbolt
Internal graphics:
Intel HD Graphics 620
Panel Supports privacy filter and narrow bezel
33.8-cm (13.3-in), UWVA, non-touch:
Full high-definition (FHD)(1920×1080), anti glare (AG), 220 nits, 45% CG, eDP, slim, without camera
FHD (1920×1080), anti glare (AG), 220 nits, 45% CG, eDP ,slim, with HD camera
FHD (1920×1080), anti glare (AG), 220 nits, 45% CG, eDP ,slim, with HD+IR camera
FHD (1920×1080), anti glare (AG), 220 nits, 45% CG, eDP ,slim, without camera, with WWAN
FHD (1920×1080), anti glare (AG), 220 nits, 45% CG, eDP ,slim, with HD camera, with WWAN
FHD (1920×1080), anti glare (AG), 220 nits, 45% CG, eDP ,slim, with HD+IR camera, with WWAN
FHD (1920×1080), anti glare (AG), 400 nits, 72% CG, eDP+PSR ,slim, Ambient Light Sensor, with HD+IR camera
1
FHD (1920×1080), anti glare (AG), 400 nits, 72% CG, eDP+PSR ,slim, Ambient Light Sensor, with HD+IR camera,
with WWAN
FHD (1920×1080), anti glare (AG), 300 nits, 72% CG, eDP+PSR ,ultra slim, Privacy, with HD+IR camera, with
WWAN
33.8-cm (13.3-in), UWVA, touch screen:
FHD (1920×1080), 220 nits, 45% CG, eDP ,slim, with HD+IR camera, with WWAN
FHD (1920×1080), 220 nits, 45% CG, eDP ,slim, with HD+IR camera
Memory Two memory module slots
Memory is customer accessible/upgradeable
DDR4-2400 dual channel support (8th generation processors)
DDR4-2133 dual channel support (7th generation processors)
Supports up to 32 GB of system RAM in the following configurations:
● 32768 MB (16384 MB×2)
● 24576 MB (16384 MB×1 and 8192 MB×1)
● 20480 MB (16384 MB×1 and 4096 MB×1)
● 16384 MB (16384 MB×1 or 8192 MB×2)
● 12288 MB (8192 MB×1 and 4096 MB×1)
● 8192 MB (8192 MB×1 or 4096 MB×2)
● 4096 MB (4096 MB×1)
Primary storage M.2 solid-state drives (2280):
1 TB, PCIe, Gen3×4, SS, NVMe, TLC
512 GB, PCIe, Gen3×4, SS, NVMe, TLC, Opal 2
512 GB, PCIe, Gen3×4, SS, NVMe, TLC
512 GB, SATA-3, SS, TLC, FIPS-140-2
360 GB, PCIe, Gen3×4, NVMe, SS, TLC
256 GB, PCIe, Gen3×4, NVMe, SS, TLC
256 GB, PCIe, NVMe, SS, value
256 GB, SATA-3, SS, TLC, FIPS-140-2
256 GB, SATA-3, Opal 2, TLC
128 GB, SATA-3, SS, TLC
Audio and video HP Bang & Olufsen Audio
Multi-array microphone (including World-Facing 3rd microphone)
Stereo speakers (2)(13mm × 38mm × 4mm)
Webcam HD RGB 720p
Webcam HD+IR RGB 720p
2 Chapter 1 Product description

Camera privacy shutter (only with non-touch camera panels)
Supports WDR (Wide Dynamic Range)
Support for models without camera
Ethernet Intel Ethernet Connection I219-V 10/100/1000 (non-vPro)
Intel Ethernet Connection I219-LM 10/100/1000 (vPro)
S3/S4/S5 Wake-on-LAN
*The following support S3/S4/S5 wake on LAN/HBMA (via out of band): embedded NIC, HP Elite USB-C Dock, HP
USB-C Universal Dock, HP Thunderbolt Dock 120W/230W G2, and HP USB-C Mini Dock.
*The following support S3 wake on LAN/HBMA (via Windows operating system): HP Thunderbolt 3 Dock, HP Elite
USB-C Docking Station G2, HP USB-C Travel Dock, and HP USB Travel Dock.
Wireless WPAN Bluetooth:

networking
Integrated wireless personal area network (PAN) supported by Bluetooth® 4.2 combo card
Wireless local area network (WLAN):
Integrated WLAN options with dual antennas (M.2 2230 socket PCIe/USB)
Supports the following WLAN formats:
● Intel Dual band wireless-AC 8265 802.11ac 2×2 WiFi + Bluetooth 4.2 Combo Adaptor (vPro)
● Intel Dual band wireless-AC 8265 802.11ac 2×2 WiFi + Bluetooth 4.2 Combo Adaptor (non-vPro)
● Realtek RTL8822BE 802.11ac 2×2 Wi-Fi + Bluetooth 4.2 Combo Adapter
Two WLAN antennas built into bottom of display assembly
Support for models without WLAN
Compatible with Miracast-certified devices
Bluetooth Disabled IOPT
Support S3/S4 wake on Wireless LAN
Supports WLAN/LAN/WWAN switching
Support for HP Sure Connect with Client Side Load Balancing
Near-Field Communication (NFC):
NXP NPC300 Near Field Communication Module (NFC Mirage WNC XRAV-1 [NXP NPC300 I2C 10 mm x 17 mm])
NFC antenna
Support for models without NFC
Wireless wide area network (WWAN):
Integrated wireless wide area network (WWAN) options by way of wireless module
Two WWAN antennas (world wide 5 band, configured at top of display panel)
Supports the following WWAN formats:
● LTE CAT4: Huawei HP lt4132, LTE/HSPA+ w/GPS M.2
3
● LTE CAT9: Fibocom Intel XMM 7360 LTE-Advanced
WWAN modules are compatible with a programmable removable eSIM
Support for models without WWAN
Support for WWAN after market option (AMO)
Ports USB Type-C (Thunderbolt)
USB 3.1 Gen 1 port
USB 3.1 Gen 1 charging port
HDMI 1.4
RJ-45/Ethernet
Docking connector
Audio-out (headphone)/audio-in (microphone) combo jack
AC port
Docking HP Thunderbolt Dock 120W G2
HP Thunderbolt Dock 230W G2
HP Thunderbolt 3 Dock
HP Docking Station
Keyboard/ Keyboard:
pointing devices
HP Collaboration Keyboard
● Dual point, non-backlit, spill resistant with drain
● Dual point, backlit, spill resistant with drain, with HP Dura Keys
TouchPad:
Support for Microsoft Precison Touchpad Default Gestures
Firmware PTP (Point to Point) with Filter Driver
Support for ‘No Hybrid Mode’
Power Battery:
requirements
HP Long Life Lithium Polymer Soft Pack Battery, 3-cell, 50 WHr
HP Fast Charge Technology
AC adapter:
65 W “Smart” right angle, 4.5 mm
65 W “Smart” right angle, 4.5 mm - Argentina
65 W “Smart” right angle, 4.5 mm - EM
65 W Straight USB Type C
45 W “Smart” right angle, 4.5 mm

45 W “Smart” right angle, 4.5 mm - Argentina
45 W “Smart” right angle, 4.5 mm, 2-prong (Japan only)
45 W Straight USB Type C
Power cord:
2 wire plug (C7), 1 m
3 wire plug (C5), 1.8 m
3 wire plug (C5), 1 m
Duckhead power cord (C5) 1.0 m
Duckhead power cord (C5) 1.8 m
Duckhead power cord (C5)
Security Security lock
Trusted Platform Module (TPM) 2.0 (Infineon, soldered down)
Touch fingerprint sensor (landed, touch with 8x8 sensor)
Support for models without a fingerprint reader
Smart Card reader (active)
Support for models without a Smart Card reader
Preboot authentication (password, smart card)
Hardware enforced Firmware Protection: HP Hardware Root of Trust + Sure Start Gen4
Operating system Preinstalled:
Windows 10 Home 64
Windows 10 Home 64 Single Language
Windows 10 Home 64 Chinese Market CPPP
Windows 10 Home 64 High End Chinese Market CPPP
Windows 10 Home 64 Plus
Windows 10 Home 64 Plus Single Language
Win 10 Home Indonesia Market PPP Plus Single Language (only for 840 G5 models)
Win 10 Home Indonesia Market PPP × Single Language (only for 840 G5 models)
Windows 10 Professional 64
Windows 10 Home 64 StF MSNA Standard
Windows 10 Home 64 StF MSNA Plus
FreeDOS 2.0
Restore Media:
Windows 10 DRDVD
Windows 10 DRUSB
5
Windows 10 Pro 64 OSDVD
Windows 10 Pro 64 OSUSB
Certified:
Microsoft WHQL
Web-only support:
Windows 10 Enterprise 64
Windows 10 Pro 64 CBB 1703
Windows 10 Enterprise 64 LTSB 1607
Serviceability End user replaceable parts:
AC adapter
Solid-state drive
Memory module
WLAN module
WWAN module
Keyboard

2 Components
Your computer features top-rated components. This chapter provides details about your components, where
they're located, and how they work.
Right
Component Description
(1) SIM card slot or plug Supports a wireless subscriber identity module (SIM) card or
plug.
NOTE: All models have a SIM card slot and icon, but models
that do not have the HP Mobile Broadband Module, a wireless
wide area network (WWAN) device, installed at the factory are
shipped with a non-removable plug inserted into the slot.
(2) Audio-out (headphone)/Audio-in (microphone) Connects optional powered stereo speakers, headphones,
combo jack earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this guide:
▲ Select the Start button, select HP Help and Support, and

then select HP Documentation.
‒ or –
▲ Select the Start button, select HP, and then select HP

Documentation.
NOTE: When a device is connected to the jack, the computer

speakers are disabled.
(3) USB 3.x SuperSpeed port Connects a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provides high-speed data transfer.
(4) HDMI port Connects an optional video or audio device, such as a high-
definition television, any compatible digital or audio
Right 7
component, or a high-speed High Definition Multimedia

Interface (HDMI) device.
(5) RJ-45 (network) jack/status lights Connects a network cable.
● Green (left): The network is connected.
● Amber (right): Activity is occurring on the network.
(6) Docking connector Connects an optional docking device.
(7) USB Type-C power connector and Connects an AC adapter that has a USB Type-C connector,
Thunderbolt™ port with HP Sleep and Charge supplying power to the computer and, if needed, charging the
computer battery.
– and –
Connects and charges most USB devices that have a Type-C

connector, such as a cell phone, camera, activity tracker, or
smartwatch, and provides high-speed data transfer.
– and –
Connects a display device that has a USB Type-C connector,

providing DisplayPort output.
NOTE: Your computer may also support a Thunderbolt

docking station.
NOTE: Cables and/or adapters (purchased separately) may be

required.
(8) Power connector Connects an AC adapter.
(9) Battery light When AC power is connected:
● White: The battery charge is greater than 90 percent.
● Amber: The battery charge is from 0 to 90 percent.
● Off: The battery is not charging.
When AC power is disconnected (battery not charging):
● Blinking amber: The battery has reached a low battery

level. When the battery has reached a critical battery level,
the battery light begins blinking rapidly.
● Off: The battery is not charging.
8 Chapter 2 Components
Left
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but

it may not prevent the computer from being mishandled or
stolen.
(2) Vent Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for
the internal fan to cycle on and off during routine operation.
(3) USB 3.x SuperSpeed port with HP Sleep and Connects a USB device, provides high-speed data transfer, and
Charge even when the computer is off, charges most products such as a
cell phone, camera, activity tracker, or smartwatch.
(4) Smart card reader Supports optional smart cards.
Left 9
Display
NOTE: Refer to the illustration that most closely matches your computer.
(1) WWAN antennas* (select products only) Send and receive wireless signals to communicate with wireless wide
area networks (WWANs).
(2) Camera(s) (select products only) Allow(s) you to video chat, record video, and record still images.
NOTE: Camera functions vary depending on the camera hardware

and software installed on your product.
(3) Internal microphones Record sound.
(4) Camera light(s) (select products only) On: One or more cameras are in use.
(5) WLAN antennas* (select products only) Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
▲ Select the Start button, select HP Help and Support, and then select HP Documentation.
‒ or –
▲ Select the Start button, select HP, and then select HP Documentation.
(1) WWAN antennas* (select products only) Send and receive wireless signals to communicate with wireless wide
area networks (WWANs).
(2) WLAN antennas* (select products only) Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(3) Internal microphones Record sound.
(4) Camera light(s) (select products only) On: One or more cameras are in use.
(5) Camera(s) (select products only) Allow(s) you to video chat, record video, and record still images.
NOTE: Camera functions vary depending on the camera hardware

and software installed on your product.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
region.
‒ or –
Display 11
Keyboard area
TouchPad
(1) Pointing stick Moves the pointer on the screen.
(2) Left pointing stick button Functions like the left button on an external mouse.
(3) TouchPad zone Reads your finger gestures to move the pointer or activate
items on the screen.
(4) Right pointing stick button Functions like the right button on an external mouse.
(5) Near Field Communications (NFC) tapping area Allows you to wirelessly share information when you tap it with
and antenna* (select products only) an NFC-enabled device.
*The antenna is not visible from the outside of the computer. For optimal transmission, keep the area immediately around the antenna
free from obstructions.
region.
‒ or –
Lights
(1) Power light ● On: The computer is on.
● Blinking: The computer is in the Sleep state, a power-saving state. The

computer shuts off power to the display and other unneeded components.
● Off: The computer is off or in Hibernation. Hibernation is a power-saving state

that uses the least amount of power.
(2) Caps lock light On: Caps lock is on, which switches the key input to all capital letters.
(3) Fn lock light On: The fn key is locked. For more information, see Hot keys (select products only)
on page 17.
(4) Mute light ● On: Computer sound is off.
● Off: Computer sound is on.
(5) Microphone mute light ● On: Microphone is off.
● Off: Microphone is on.
(6) Num lk light On: Num lock is on.
(7) Wireless light On: An integrated wireless device, such as a wireless local area network (WLAN)
device and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all wireless devices are
off.
(8) Sharing or presenting light On: Sharing is on.
(9) Call answer light On: Call answer is on.
(10) Call end light On: Call end is on.
Keyboard area 13
Buttons, speakers, and fingerprint reader
(1) Power button ● When the computer is off, press the button to turn on the computer.
● When the computer is on, press the button briefly to initiate Sleep.
● When the computer is in the Sleep state, press the button briefly to exit Sleep.
● When the computer is in Hibernation, press the button briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button results in the loss of unsaved
information.
If the computer has stopped responding and shutdown procedures are ineffective, press and
hold the power button for at least 5 seconds to turn off the computer.
To learn more about your power settings, see your power options.
▲
Right-click the Power meter icon and then select Power Options.
(2) Speakers (2) Produce sound.
(3) Fingerprint reader or Allows a fingerprint logon to Windows, instead of a password logon.
plug
NOTE: The fingerprint reader and plug look similar. To verify you have a fingerprint reader
and not a plug, press the Windows key on your keyboard, select Settings, select
Accounts, and then select Sign-in options and follow the on-screen instructions.
Special keys
(1) esc key Displays system information when pressed in combination with the fn key.
(2) fn key Executes frequently used system functions when pressed in combination with
another key. Such key combinations are called hot keys.
See Hot keys (select products only) on page 17.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start menu.
(4) Action keys Execute frequently used system functions.
See Action keys on page 16.
(5) Embedded numeric keypad A numeric keypad superimposed over the keyboard alphabet keys. When num lk is
pressed, the keypad can be used like an external numeric keypad. Each key on the
keypad performs the function indicated by the icon in the upper-right corner of
the key.
NOTE: If the keypad function is active when the computer is turned off, that
function is reinstated when the computer is turned back on.
(6) num lk key Turns the embedded numeric keypad on and off.
Keyboard area 15
Action keys
An action key performs the function indicated by the icon on the key. To determine which keys are on your
product, see Special keys on page 15.
▲ To use an action key, press and hold the key.
Icon Description
Switches the screen image among display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing the key alternates the screen image from computer display
to monitor display to simultaneous display on both the computer and monitor.
Helps prevent side-angle viewing from onlookers. If needed, decrease or increase brightness for well-lit or
darker environments. Press the key again to turn off the privacy screen.
NOTE: To quickly turn on the highest privacy setting, press fn+p.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Mutes or restores speaker sound.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Mutes the microphone.
Turns the keyboard backlight off or on.
NOTE: To conserve battery power, turn off this feature.
Turns the wireless feature on or off.
NOTE: A wireless network must be set up before a wireless connection is possible.
Provides quick access to your Skype for Business calendar.
NOTE: This feature requires Skype® for Business or Lync® 2013 running on Microsoft Exchange or Office
365® servers.
Turns the screen sharing function on or off.
NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Office 365
servers.
● Answers a call.
Icon Description
● Starts a call during a 1-on-1 chat.
● Places a call on hold.
servers.
● Ends a call.
● Declines incoming calls.
● Ends screen sharing.
servers.
NOTE: The action key feature is enabled at the factory. You can disable this feature by pressing and holding
the fn key and the left shift key. The fn lock light will turn on. After you have disabled the action key feature,
you can still perform each function by pressing the fn key in combination with the appropriate action key.
Hot keys (select products only)

A hot key is the combination of the fn key and another key.
To use a hot key:
▲ Press the fn key, and then press one of the keys listed in the following table.
Key Description
C Turns on scroll lock.
E Turns on the insert function.
R Breaks the operation.
S Sends a programing query.
W Pauses the operation.
Keyboard area 17
Bottom
Vent Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal

components and prevent overheating. It is normal for the internal fan
to cycle on and off during routine operation.
Front
(1) Power light ● On: The computer is on.
● Blinking: The computer is in the Sleep state, a power-

saving state. The computer shuts off power to the
display and other unneeded components.
● Off: The computer is off or in Hibernation.

Hibernation is a power-saving state that uses the
least amount of power.
(2) Wireless light On: An integrated wireless device, such as a wireless local
area network (WLAN) device and/or a Bluetooth® device, is
on.
NOTE: On some models, the wireless light is amber when

all wireless devices are off.
(3) Drive light ● Blinking white: The hard drive is being accessed.
Front 19
Cover
Internal microphone(s) (1 or 2 depending on model) Record(s) sound.
Labels
The labels affixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer. Labels may be in paper form or imprinted on the
product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.
● Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Component
(1) HP product name (select products only)
(2) Model number
(3) Product ID
(4) Serial number
(5) Warranty period
Component
(1) HP product name (select products only)
(2) Product ID
Labels 21
Component
(3) Serial number
(4) Warranty period
● Regulatory label(s)—Provide(s) regulatory information about the computer.

● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
3 Illustrated parts catalog
Computer major components

NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 21 for details.
Computer major components 23

Item Component Spare part number
(1) Display assembly not spared
Touch screen display assemblies are spared only as whole unit hinge-ups.
All privacy display assemblies including non-touch are spared as whole unit hinge-ups.
Non-touch display assemblies are spared at the subcomponent level only. For more non-
touch display assembly spare part information, see Display assembly subcomponents
on page 26.
(2) Touch not spared
(3) Keyboard (see Keyboard on page 50)
For a list of keyboard country codes, see Keyboard on page 50.
Without a backlight L13698-xx1
With a backlight L13691-xx1
With a backlight, privacy L15500-xx1
(4) Power button board L13687-001
(5) Top cover L13831-001
(6) TouchPad button board L19426-001
(7) TouchPad
For use in models with an NFC module L15394-001
For use in models without an NFC module L13685-001
(8) RTC battery L13694-001
(9) Fingerprint reader assembly (includes cable) L13681-001
(10) Smart card reader board (includes cable) L13690-001
(11) NFC module (includes antenna and TouchPad foam) L14385-001
(12) Speakers (includes cable) L13684-001
(13) System board (includes processor and replacement thermal material, see System board on page 67)
All system boards use the following part numbers:
xxxxxx-001: Non-Windows operating systems
xxxxxx-601: Windows operating system
Intel i7-8650U processor L13712-001
24 Chapter 3 Illustrated parts catalog

(14) Memory module (DDR-2400)
16-GB 865396-855
8-GB 862398-855
4-GB 862397-855
(15) WLAN/Bluetooth combo card
Realtek RTL8822BE 802.11ac 2×2 Wi-Fi + Bluetooth 4.2 Combo Adapter 915623-001
Intel Dual band wireless-AC 8265 802.11AC 2×2 WiFi + Bluetooth 4.2 Combo Adaptor 851592-001
(vPro)
Intel Dual band wireless-AC 8265 802.11AC 2×2 WiFi + Bluetooth 4.2 Combo Adaptor 851594-001
(non-vPro)
(16) Solid-state drive (SSD)
1 TB, PCIe, Gen3×4, NVMe, TLC L13728-001
512 GB, PCIe, Gen3×4, SS, NVMe, TLC L13727-001
512 GB, PCIe, Gen3×4, Self-encrypting drive (SED), Opal 2, TLC L13726-001
512 GB, SATA-3, FIPS-140–2, TLC L13725-001
360 GB, PCIe Gen3×4, NVMe,TLC L13724-001
256 GB, PCIe, NVMe, value L13722-001
256 GB, SATA-3, FIPS-140-2, TLC L50400-001
256 GB, SATA-3, Opal 2, TLC L13723-001
128 GB, SATA-3, TLC L13720-001
(17) WWAN module
LTE CAT4: Huawei HP lT4210, LTE/HSPA+ w/GPS L15398-001
LTE CAT9: Fibocom lT4210 LTE/HSPA+ w/GPS 845710-003
(18) Fan L13679-001
(19) Heatsink L13680-001
(20) Battery (3 cell, 50 WHr, 4.33 Ah) 933321-855
(21) RJ-45 board with bracket L19425-001
(22) Bottom cover L13674-001
Computer major components 25

Display assembly subcomponents
(1) Bezel
For use in models with microphone modules L14934-001
For use in models with an HD camera (includes camera shutter) L14933-001
For use in models with an IR camera (includes camera shutter) L14932-001
For use in models with an IR camera and an ambient light sensor (includes camera shutter) L14931-001
(2) Raw panel

FHD, non-touch, HD camera L14387-001
FHD, non-touch, IR camera L14390-001
FHD, touch, IR camera L14395-001
FHD, non-touch, IR camera, WWAN models, privacy L13829-001
FHD, touch, IR camera, WWAN models L47440-001
(3) Camera module (for models equipped with both HD and IR cameras, and an ambient light
sensor; includes double-sided tape)
HD camera L13677-001
IR camera L13676-001
Ambient light sensor L13688-001
(4) Camera module (for models equipped with an HD or IR camera, or both)
HD camera L13677-001
IR camera L13676-001
Microphone module (includes double-sided tape; not shown) L13689-001
(5) Camera cable (for models equipped with an HD camera) L13678-001 (Cable Kit)
(6) Camera cable (for models equipped with both HD and IR cameras) L13678-001 (Cable Kit)
(7) Hinge kit (left and right)
For use with models equipped with a touchscreen L17975-001
For use with models not equipped with a touchscreen L13683-001
(8) WLAN antenna (included in antenna kit) L19428-001
(9) WWAN antenna (included in antenna kit) L19428-001
(10) Display cable L13678-001 (Cable Kit)
(11) Hinge cover not spared
(12) Display enclosure (includes tape, gasket, and foam for display)
For use in models without a WWAN module L14929-001
For use in models with a WWAN module L14926-001
Display assembly subcomponents 27

Cable Kit
Item Description Spare part number
Cable Kit L13678-001
(1) Keyboard cable
(2) Card reader cable
(3) TouchPad cable
(4) Fingerprint reader cable
(5) NFC cable

Plastics Kit
Plastics kit L13692-001
(1) Smart card reader blank
(2) Fingerprint reader blank
Miscellaneous parts
Component Spare part number
AC adapter, non-PFC, 4.5 mm
65 W HP Smart AC adapter, 3 prong 710412-001
65 W HP Smart AC Adapter for use in Argentina 710340-850
65 W HP Smart AC adapter, EM 913691-850
65 W, wall mount, 3 pin, USB-C 860209-850
45 W HP Smart AC adapter, 2 prong 742436-001
45 W HP Smart AC Adapter 741553-850
45 W HP Smart AC Adapter for use in Argentina 741553-852
45 W, wall mount, 3 pin, USB-C 860210-850
Duck head power adapter for use in:
Australia L27469-001
Japan L33157-001
North America L27467-001
People’s Republic of China L27468-001
South Korea L32923-001
Plastics Kit 29
United Kingdom L27470-001
Thunderbolt Dock, 120 W (includes cable) L15809-001
Screw Kit L13696-001
Pointing stick covers, quantity of 20 L15396-001
Power cord (3-pin, C5, black, 1.0-m, duckhead), for use in:
Argentina L19339-001
Brazil L19341-001
Denmark L19342-001
Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway and Sweden) L19343-001
India L19345-001
Israel L19344-001
Italy L19346-001
Japan L19347-001
South Africa L19350-001
Switzerland L19351-001
Taiwan L19353-001
Thailand L19352-001
United Kingdom and Singapore L19354-001
Power cord (3-pin, C5, black, conventional, 1.0-m), for use in:
Brazil L19359-001
Denmark L19360-001
India L19363-001
Israel L19362-001
Italy L19364-001
Japan L19365-001

Taiwan L19372-001
Thailand L19371-001
Power cord (3-pin, C5, black, 1.8-m, duckhead), for use in:
Brazil L19341-002
Denmark L19342-002
India L19345-002
Israel L19344-002
Italy L19346-002
Japan L19347-002
Taiwan L19353-002
Thailand L19352-002
Power cord (3-pin, C5, black, conventional, 1.8-m), for use in:
Brazil L19359-002
Denmark L19360-002
India L19363-002
Israel L19362-002
Italy L19364-002
Japan L19365-002
The People’s Republic of China L19368-002
Miscellaneous parts 31
Taiwan L19372-002
Thailand L19371-002
Power cord (C7, black, 1.00-m), for use in:
Japan L19375-001

4 Removal and replacement procedures
preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
● Phillips P0 screwdriver
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic
Tools required 33
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the
reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear
easily.
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the
computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
34 Chapter 4 Removal and replacement procedures preliminary requirements

Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life
expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity affects the electrostatic voltage levels generated by different
activities.
CAUTION: A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl floor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
Grounding guidelines 35
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
● Place items on a grounded surface before removing items from their containers.
● Always be properly grounded when touching a component or assembly.
● Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
● Cover the workstation with approved static-shielding material.
● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
● Use conductive field service tools, such as cutters, screwdrivers, and vacuums.
● When fixtures must directly contact dissipative surfaces, use fixtures made only of static safe materials.
● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and
Styrofoam.
● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
● Avoid contact with pins, leads, or circuitry.
● Turn off power and input signals before inserting or removing connectors or test equipment.
36 Chapter 4 Removal and replacement procedures preliminary requirements

Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.
● When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be effective, the conductive must be worn in contact with the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
● Antistatic tape
● Antistatic smocks, aprons, and sleeve protectors
● Conductive bins and other assembly or soldering aids
● Nonconductive foam
● Conductive tabletop workstations with ground cords of one megohm resistance
● Static-dissipative tables or floor mats with hard ties to the ground
● Field service kits
● Static awareness labels
● Material-handling packages
● Nonconductive plastic bags, tubes, or boxes
● Metal tote boxes
● Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and floor mats.
Material Use Voltage protection level
Antistatic plastics Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
Grounding guidelines 37
5 Removal and replacement procedures for
Customer Self-Repair parts
This chapter provides removal and replacement procedures for Customer Self-Repair parts.
NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by
the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer
Self-Repair is supported in your location.
Component replacement procedures

There are as many as 16 screws that must be removed, replaced, and/or loosened when servicing Customer
Self-Repair parts. Make special note of each screw size and location during removal and replacement.
Bottom cover
Description Spare part number
Bottom cover L13674-001
Before removing the bottom cover, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Remove the bottom cover:
1. Turn the computer upside down on a flat surface.
38 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

2. Loosen the five captive screws (1) and the two inset captive screws (2) that secure the bottom cover.
3. Starting under the display, insert a case removal tool (1) and lift the bottom cover off the computer (2).
Reverse the removal procedures to install the bottom cover.
Component replacement procedures 39

Battery
Battery, 3 cell, 50 WHr, 4.33 Ah 933321-855
Before removing the battery, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 38).
To remove the battery:
CAUTION: Removing a battery that is the sole power source for the computer can cause loss of information.
To prevent loss of information, save your work and shut down the computer through Windows before
removing the battery.
1. Disconnect the battery cable from the system board (1).

2. Remove the five Torx T8 2.5×4.0 screws (2).

3. Rotate the top of the battery upward (1), and then lift the battery out of the computer (2).
IMPORTANT: When installing the battery, insert the tabs on the bottom of battery into the clips built
into the computer (3), and then rotate the battery into place
Reverse the removal procedures to install the battery.

Solid-state drive (SSD)
1 TB, PCIe, Gen3×4, NVMe, TLC L13728-001
512 GB, PCIe, Gen3×4, Self-encrypting drive (SED), Opal 2, TLC L13726-001
512 GB, SATA-3, FIPS-140-2, TLC L13725-001
360 GB, PCIe Gen3×4, NVMe,TLC L13724-001
256 GB, PCIe, Gen3x4, SS, NVMe, TLC L13721-001
256 GB, PCIe, NVMe, value L13722-001
256 GB, SATA-3, FIPS-140-2, TLC L50400-001
256 GB, SATA-3, Opal 2, TLC L13723-001
128 GB, SATA-3, TLC L13720-001
Before removing the solid-state drive, follow these steps:

5. Disconnect the battery cable from the system board (see Battery on page 40).
Remove the solid-state drive:
1. Remove the Phillips M2.0×2.0 screw (1) that secures the drive to the system board.

2. Remove the drive by pulling it away from the connector (2).
NOTE: M.2 solid-state drives are designed with notches to prevent incorrect insertion.
Reverse this procedure to install the solid-state drive.

Memory modules
NOTE: Primary and expansion memory is installed in a side-by-side configuration in the bottom of the
computer.
If only one memory module is installed, it must be installed in the socket labeled ‘1’.
16-GB (DDR-2400) 865396-855
8-GB (DDR-2400) 862398-855
4-GB (DDR-2400) 862397-855
Update BIOS before adding memory modules

Before adding new memory, make sure you update the computer to the latest BIOS.
CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may result in
various system problems.
To update BIOS:
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
2. Select Updates, and then select Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. Make a note of the date, name, or other identifier. You may need this information to
locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.
5. Select the operating system, and then click Next.

6. Under Step 2: Select a Download, click the BIOS link.
7. Click the link for the most recent BIOS.
8. Click the Download button, and then follow the on-screen instructions.
Before removing the memory module, follow these steps:

Remove the memory module:
1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.
(The edge of the module opposite the slot rises away from the computer.)
2. Remove the memory module (2) by pulling the module away from the slot at an angle.
NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory
module slot.
NOTE: The computer uses two memory sockets. The socket labeled ‘2’ houses the expansion memory
module and the socket labeled ‘1’ houses the primary memory module. The removal procedure is the
same for both memory sockets.
Reverse this procedure to install a memory module.

WLAN/Bluetooth combo card
The computer uses a card that provides both WLAN and Bluetooth functionality.
The WLAN module and WWAN module are not interchangeable.
Realtek RTL8822BE 802.11ac 2x2 Wi-Fi + Bluetooth 4.2 Combo Adapter 915623-001
Intel Dual Band Wireless-AC 8265 802.11ac 1x1 WiFi + BT 4.0 combo adapter 851592-001
Intel Dual Band Wireless-AC 8260NGW 802.11a/g/g/n+ac 2x2 WiFi + BT 4.2 combo adapter 851594-001
Before removing the WLAN module, follow these steps:

Remove the WLAN module:
1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The WLAN antenna cable labeled ‘1’ connects to the WLAN module “Main” terminal labeled ‘1’.
The WLAN antenna cable labeled ‘2’ connects to the WLAN module ‘Aux’ terminal labeled ‘2’. If the
computer is equipped with an 802.11a/b/g/n WLAN module, the yellow WLAN antenna cable connects to
the middle terminal on the WLAN module.
2. Remove the Phillips M2.0×2.0 screw (2) that secures the WLAN module to the computer. (The edge of
the module opposite the slot rises away from the computer.)

3. Remove the WLAN module by pulling the module away from the slot at an angle (3).
NOTE: WLAN modules are designed with a notch to prevent incorrect insertion.
NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective
sleeves must be installed on the antenna connectors, as shown in the following illustration.
Reverse this procedure to install the WLAN module.

WWAN module
The WLAN module and WWAN module are not interchangeable.
The WWAN module is available on select models only.
LTE CAT4: Huawei HP lt4132, LTE/HSPA+ w/GPS 845710-003
LTE CAT9: Fibocom lT4210 LTE/HSPA+ w/GPS L15398-001
Before removing the WWAN module, follow these steps:

Remove the WWAN module:
1. Position the computer upside-down.
2. Disconnect the WWAN antenna cables (1) from the terminals on the WWAN module.
NOTE: The red WWAN antenna cable is connected to the WWAN module ‘Main’ terminal. The blue
WWAN antenna cable is connected to the WWAN module ‘Aux’ terminal.
3. Remove the Phillips M2.0×2.0 screw (2) that secures the WWAN module to the computer. (The edge of
the module opposite the slot rises away from the computer.)

4. Remove the WWAN module (3) by pulling the module away from the slot at an angle.
NOTE: WWAN modules are designed with a notch to prevent incorrect insertion.
NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective
sleeves must be installed on the antenna connectors, as shown in the following illustration.
Reverse this procedure to install the WWAN module.

Keyboard
In this section, the first table provides the main spare part number for the keyboards. The second table
provides the country codes.
Keyboard, no backlight L13698-xx1
Keyboard, backlit L13697-xx1
Keyboard, backlit, privacy L15500-xx1
Pointing stick covers, quantity of 20 L15396-001
For use in country Spare part For use in country Spare part For use in country Spare part
or region number or region number or region number
Belgium -A41 India -D61 Slovenia -BA1
Brazil -201 Israel -BB1 South Korea -AD1
Bulgaria -261 Italy -061 Spain -071
Canada -DB1 Japan -291 Sweden and Finland -B71
Czech Republic -FL1 Latin America -161 Switzerland -BG1

and Slovakia
Denmark -081 The Netherlands -B31 Taiwan -AB1
Denmark, Finland, and -DH1 Northern Africa -FP1 Thailand -281

Norway
France -051 Norway -091 Turkey -141
Germany -041 Portugal -131 Turkey F -541
Greece -151 Romania -271 United Kingdom -031
Hungary -211 Russia -251 United States -001
Iceland -DD1 Saudi Arabia -171
Before removing the keyboard, follow these steps:

Remove the keyboard:
1. Remove the three Phillips M2.0×3.0 screws that secure the keyboard to the computer (1).

NOTE: The screws are labeled with a keyboard symbol.
2. Insert a screwdriver or similar thin tool into the release hole near the fan, and then press on the back of
the keyboard until it disengages from the computer (2).
NOTE: Cables connect the bottom of the keyboard to the system board. Make sure not to prematurely
pull the keyboard cables out of the system board connectors.
3. Position the computer upright with the front toward you, and then open the computer as far as possible.
4. Lift to disengage the top of the keyboard (1), and then rotate the keyboard over onto the palm rest (2).

5. With the keyboard resting on the palm rest (1), disconnect the backlight cable from the system board ZIF
connector (2) (select models only).
6. Disconnect the keyboard cable from the system board ZIF connector (3).
7. Remove the keyboard (4).
Reverse this procedure to install the keyboard.

6 Removal and replacement procedures for
Authorized Service Provider parts
This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
CAUTION: This computer does not have user-replaceable parts. Only HP authorized service providers should
perform the removal and replacement procedures described here. Accessing the internal part could damage
the computer or void the warranty.
Component replacement procedures

There are as many as 77 screws that must be removed, replaced, and/or loosened when servicing Authorized
Service Provider only parts. Make special note of each screw size and location during removal and
replacement.

Heat sink assembly
NOTE: The heat sink assembly spare part kit includes replacement thermal material.
Heat sink L13680-001
Before removing the heat sink assembly, follow these steps:

Remove the heat sink assembly:
1. Loosen the four captive screws on the heat sink following the sequence stamped on the heat sink (1),
and then remove the heat sink from the system board (2).
CAUTION: Take extreme care when removing the heat sink and fan assembly. The heat pipe is very
fragile and can be easily damaged and bent during removal.
54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
2. Thoroughly clean the thermal material from the surfaces of the system board component (1) and the
heat sink (2) each time the heat sink is removed. Replacement thermal material is included with the heat
sink and system board spare part kits.
Reverse this procedure to install the heat sink.

RTC battery
RTC battery L13694-001
Before removing the RTC battery, follow these steps:

Remove the RTC battery:
1. Disconnect the RTC battery cable from the system board (1).
2. Using a flat tool, pry the battery from the holder (2), and then remove the battery from the computer
(3).
Reverse this procedure to install the RTC battery.
RJ-45 board with bracket
RJ-45 board with bracket L19425-001
Before removing the RJ-45 board and bracket, follow these steps:
Remove the RJ-45 board and bracket:
1. Remove the five Phillips M2.5×4.0 screws (1) that secure the assembly to the computer.
2. Rotate the assembly out of the computer (2).
Reverse this procedure to install the RJ-45 assembly.

Power button board
Power button board assembly L13687-001
Before removing the power button board, follow these steps:

Remove the power button board:
NOTE: The power button board sits under the right display hinge. You do not have to remove the display to
remove the board, but you do have to rotate the right display hinge upward to gain access.
1. Remove the two Phillips M2.5×4.0 screws (1) that secure the right display hinge, and then rotate the
hinge upward from atop the power button board (2).
2. Disconnect the cable from the power button board (3).
3. Remove the Phillips M2.0×3.0 screw (4) that secures the power button board to the computer.
4. Remove the power button board from the computer (5).
Reverse this procedure to install the power button board.
Speaker assembly
Speaker assembly (includes cable) L13684-001
Before removing the speaker assembly, follow these steps:

Remove the speaker assembly:
1. Disconnect the speaker cable from the system board (1), and then remove the cable from the clip (2).
2. Remove the two Phillips M2.0×2.0 screws (3) that secure the speaker to the computer.
3. Remove the speaker from the computer (4).
Reverse this procedure to install the speaker.

Fingerprint reader assembly
Fingerprint reader assembly (includes cable) L13681-001
Before removing the fingerprint reader assembly, follow these steps:

5. Remove the battery (see Battery on page 40).
Remove the fingerprint reader assembly:
▲ Use a tool to pry the fingerprint reader board free from the computer (1), and then remove the assembly
from the computer (2).
Reverse this procedure to install the fingerprint reader assembly.
TouchPad
TouchPad for use in models without an NFC module L13685-001
TouchPad for use in models with an NFC module L15394-001
Before removing the TouchPad, follow these steps:

Remove the TouchPad:
1. Disconnect the card reader cable from the ZIF connector on the TouchPad (1).
2. Disconnect the TouchPad button board cable from the ZIF connector on the TouchPad (2).
3. Disconnect the NFC module cable from the ZIF connector on the NFC module (3).
4. Remove the four Phillips M2.0x2.0 screws (4) that secure the TouchPad to the computer.
5. Remove the TouchPad from the computer (5).
Reverse this procedure to install the TouchPad.

TouchPad button board
TouchPad button board L19426-001
Before removing the TouchPad button board, follow these steps:

Remove the TouchPad button board:
1. Disconnect the TouchPad button board cable from the ZIF connector on the TouchPad (1).
2. Remove the four Phillips M2.0x3.0 screws (2) that secure the board to the computer, and then remove
the TouchPad button board from the computer (3).
Reverse this procedure to install the TouchPad button board.
NFC module
NFC module (includes antenna and TouchPad foam) L13682-001
Before removing the NFC module, follow these steps:

Remove the NFC module:
1. Disconnect the system board cable (1) and the NFC antenna (2) from the ZIF connectors on the NFC
module.
2. Use a tool to release the NFC module from the adhesive securing it to the computer (3), and then remove
the module from the computer (4).
Reverse this procedure to install the NFC module.

Smart card reader
Smart card reader L13690-001
Smart card reader cable (available in Cable Kit) L13678-001 (Cable Kit)
Before removing the card reader, follow these steps:

Remove the smart card reader:
NOTE: Before you remove the smart card reader, make sure nothing (memory card or plastic insert) is
inserted in the reader.
1. Disconnect the system board cable from the connector on the smart card reader board (1).
2. Disconnect the TouchPad cable from the ZIF connector on the smart card reader board (2).
3. Remove the three Phillips M2.0x2.0 screws (3) that secure the smart card reader to the computer.
4. Remove the smart card reader from the computer (4).
Reverse this procedure to install the smart card reader.
Fan
Fan L13679-001
Before removing the fan, follow these steps:

6. Remove the keyboard (see Keyboard on page 50).
Remove the fan:
NOTE: To remove the fan you must remove screws from both the top (under the keyboard) and bottom of
the computer.
1. Position the computer upright and open as far as possible.

2. Remove the two Phillips M2.0×3.0 screws that secure the fan to the computer.
3. Close the computer and position it upside down.

4. Disconnect the fan cable from the system board (1).
5. Loosen the three captive Phillips screws (2) that secure the fan to the computer.

6. Remove the fan from the computer (3).
Reverse this procedure to install the fan.
System board
NOTE: All system board spare part kits include replacement thermal material.
All system boards use the following part numbers:

xxxxxx-001: Non-Windows operating systems
xxxxxx-601: Windows operating system
Before removing the system board, follow these steps:

6. Remove the keyboard (see Keyboard on page 50).
7. Remove the RJ-45 board and bracket (see RJ-45 board with bracket on page 57).
8. Remove the fan (see Fan on page 65).
When replacing the system board, be sure to remove the following components (as applicable) from the
defective system board and install on the replacement system board:
● Solid-state drive (see Solid-state drive (SSD) on page 42)
● Memory modules (see Memory modules on page 44)
● WLAN/Bluetooth module (see WLAN/Bluetooth combo card on page 46)
● WWAN module (see WWAN module on page 48)
● Heat sink (see Heat sink assembly on page 54)
Remove the system board:

1. Position the computer upright and open as far as possible.
2. Remove the two Phillips M2.0×3.0 screws that secure the system board to the computer.
3. Close the computer and position it upside down.
4. Disconnect the following cables from the system board:
(1) Speaker cable
(2) Display cable
(3) Camera cable
(4) Power button board cable
(5) Smart card reader cable
(6) NFC module cable
(7) Fingerprint reader cable
(8) RTC battery cable
5. Remove the one Phillips M2.0×3.0 screw (1) that secures the USB bracket to the computer, then remove
the bracket (2).

6. Remove the six Phillips M2.0×3.0 screws (3) that secure the system board to the computer.
7. Lift the right side of the system board up at an angle (1).

8. Pull the system board up and toward the right to disengage the connectors from the left side of the
computer, and then remove the system board (2).
Reverse this procedure to install the system board.
Display assembly
NOTE: Touch screen display assemblies are spared only as whole unit hinge-ups.
NOTE: Non-touch display assemblies are spared at the subcomponent level only. For more non-touch
display assembly spare part information, see Display assembly subcomponents on page 26.
Before removing the display assembly, follow these steps:

Remove the display assembly:
1. Disconnect the antenna cables from the WWAN module (1) and the WLAN module (2).
2. Disconnect the display cable (3) and the camera cable (4) from the system board.
3. With the computer upside down, open the display, and then place the computer on a table with the
display positioned off the edge of the table (1).
4. Remove the five Phillips M2.5×4.0 screws (2) from the display hinges.

5. Lift the display assembly straight up and remove it (3).
CAUTION: When installing the display assembly, be sure that the wireless antenna cables are routed
and arranged properly.
Failure to properly route the antennas can result in degradation of the computer's wireless performance.
6. To remove the display bezel, first rotate top of hinge cover away from display enclosure to disengage
the tabs (1), and then pull the cover off the enclosure (2).
The display hinge cover for non-privacy displays is available in the Hinge Kit for touch displays using
spare part number L17975-001. The display hinge cover for non-touch displays is available using spare
part number L13683-001.
7. Flex the top (1) of the bezel, the inside edges of the left and right sides (2), and then the bottom (3) of
the bezel until it disengages from the display enclosure.

8. Remove the display bezel (4).
The display bezel is available using the following spare part numbers:
Models with a microphone module: L14934-001
Models with an HD camera: L14933-001
Models with an IR camera: L14932-001
Models with an IR camera and an ambient light sensor: L14931-001
9. Two different camera modules are available. Refer to the following procedure appropriate for your
computer if it is necessary to replace the camera module:
a. HD camera or microphone module
Lift upward to disengage the module from the adhesive on the display enclosure (1), disconnect
the cable from the module (2), and then remove the module from the display (3).
The HD camera module is available using spare part number L13677-001. The microphone module
is available using spare part number L13689-001.
b. IR camera
Remove the tape from atop the module (1), lift upward to disengage the module from the adhesive
on the display enclosure (2), disconnect the cables from the left and right sides of the module (3),
and then remove the camera module from the display (4).
The IR camera module is available using spare part number L13676-001.

10. If it is necessary to remove the ambient light sensor board, disconnect the cable from the board (1), lift
upward to disengage the board from the adhesive on the display enclosure (2), and then remove the
board from the display (3).
The ambient light sensor board is available using spare part number L13688-001.
11. If it is necessary to remove the display panel from the enclosure, remove the four Phillips M2.0×2.0
screws that secure the panel to the display enclosure.
12. Rotate the display panel over onto the keyboard (1).
13. On the back of the display panel, lift the tape from atop the connector (2), and then disconnect the
display cable from the rear of the panel (3).
The raw display panel is available using the following spare part numbers:
FHD panel, non-touch, HD camera: L14387-001
FHD panel, non-touch, for use with models equipped with an infrared camera and ambient light sensor:
L14390-001
FHD panel, touch, privacy: L13829-001
FHD panel, touch, for use with models equipped with an infrared camera: L14395-001
FHD panel, non-touch, for use in models equipped with WWAN: L47440-001

14. If it is necessary to replace the display hinge cover and/or hinges, rotate top of hinge cover away from
display enclosure to disengage the tabs (1), and then pull the cover off the enclosure (2).
The display hinge cover for non-privacy displays is available in the Hinge Kit for touch displays using
spare part number L17975-001. The display hinge cover for non-touch displays is available using spare
part number L13683-001.
15. If it is necessary to replace the display hinges, remove the three Phillips M2.5×10.0 screws that secure
each hinge (1), and then remove the hinges from the display enclosure (2).
Display hinges for touch displays are available in the Hinge Kit using spare part number L17975-001.
Display hinges for non-touch displays are available using spare part number L13683-001.
16. If it is necessary to replace the display cable, lift the cable from the routing path in the display enclosure.
The display cable is available in the Cable Kit, using spare part number L13678-001.
17. If it is necessary to replace the camera/ambient light sensor cable:

a. HD camera models
Disconnect the cable from the ambient light sensor board (1) and from the HD camera (2), and
then remove the cable from the display enclosure (3).

b. IR camera models
Disconnect the cable from the ambient light sensor board (1), from the left (2) and right (3) sides
of the IR camera, and then remove the cable from the display enclosure (4).
The camera cable is available in the Cable Kit using spare part number L13678-001.
18. If it is necessary to replace the WLAN antenna cables, peel the antennas from the top of the display
enclosure (1), remove the antenna cables from the routing path on the bottom of the display enclosure
(2), and then remove the antenna cables (3).
NOTE: The WLAN antennas are available using spare part number L19428-001.
19. If it is necessary to replace the WWAN antenna cables, peel the antennas from the top of the display
enclosure (1), remove the antenna cables from the bottom and sides of the display enclosure (2), and
then remove the antenna cables (3).
NOTE: The WWAN antennas are available using spare part number L19428-001.
The display enclosure is available using spare part number L14929-001 for models without a WWAN
module and L14926-001 for models with a WWAN module.
Reverse this procedure to reassemble and install the display assembly.

Top cover
Top cover L13831-001
The top cover remains after removing all other spared parts from the computer.
7 Interpreting system validation diagnostic
front panel LEDs and audible codes
During the system validation phase that occurs at system startup, the BIOS validates the functionality of the
following subsystems and conditions:
● AC adapter
● System board power
● Processor failure
● BIOS corruption
● Memory failure
● Graphics failure
● System board failure
● BIOS authentication failure
If an error is detected, specific patterns of long and short blinks, accompanied by long and short beeps (where
applicable) are used to identify the error. These patterns will make up a two part code:
● Major – the category of the error
● Minor – the specific error within the category
NOTE: Single beep/blink codes are not used.
Number of long beeps/blinks Error category
1 Not used
2 BIOS
3 Hardware
4 Thermal
5 System board
Patterns of blink/beep codes are determined by using the following parameters:

● 1 second pause occurs after the last major blink.
● 2 second pause occurs after the last minor blink.
● Beep error code sequences occur for the first 5 iterations of the pattern and then stop.
● Blink error code sequences continue until the computer is unplugged or the power button is pressed.
NOTE: Not all diagnostic lights and audible codes are available on all models.
83
The red LED blinks to represent the major error category (long blinks). The white LED blinks to represent the
minor error category (short blinks). For example, ‘3.5’ indicates 3 long red blinks and 5 short white blinks to
communicate the processor is not detected.
Notebook
Major/ Caps
Component minor Lock/Num
tested code Error condition Lock LED Desktop Action
BIOS 2.2 The main area (DXE) of BIOS has CAP/NUM 2.2 - Power Follow the Crisis Recovery instructions at
become corrupted and there is Blink = 2 LED http://support.hp.com/us-en/document/
no recovery binary image (red.white) c02693833/.
available
2.3 The embedded controller policy CAP/NUM 2.3 - Power If analysis of the event that caused Sure
requires the user to enter a key Blink = 8 LED Start recovery is desired, replace the
sequence (SureStart 2.0) (red.white) board and send the bad board back.
Otherwise, press this key combination to
restore BIOS and boot: Up Arrow+ Down
Arrow+ Esc.
2.4 The embedded controller is Battery LED 2.4 - Power Wait for DXE recovery to complete.
recovering the boot block or White and LED
DXE. Since it takes 10 sec. or so Amber (red.white)
to load the DXE image and get blinking
video in the DXE case, this blink
code is necessary. (SureStart)
Hardware 3.2 The embedded controller has CAP/NUM 3.2 - Power System board replacement.
timed out waiting for BIOS to Blink = 3 LED
return from memory (red.white)
initialization
3.3 The embedded controller has CAP/NUM 3.3 - Power If the system has an MXM module, try a
timed out waiting for BIOS to Blink = 4 LED different MXM module. Otherwise, the
return from graphics (red.white) board most likely needs to be replaced.
initialization ( 4/13- Graphics
adaptor not found)
3.4 The system board displays a CAP/NUM 3.4 - Power System board replacement.
power failure (crowbar) * Blink = 5 LED
(red.white)
System 5.2 The embedded controller cannot CAP/NUM 5.2 - Power System board replacement.
board find valid firmware Blink = 7 (2 LED
BB failure) (red.white)
Battery LED
Blinking = 1
Hz (3 B
failure)
5.3 The embedded controller has CAP/NUM Not System board replacement.
timed out waiting for the BIOS Blink = 1 implemented
84 Chapter 7 Interpreting system validation diagnostic front panel LEDs and audible codes
8 Computer Setup (BIOS), TPM, and HP Sure
Start
Using Computer Setup

Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from
operating properly.
Starting Computer Setup

▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
Using a USB keyboard or USB mouse to start Computer Setup (BIOS)

You can start Computer Setup by using a keyboard or mouse connected to a USB port, but you must first
disable FastBoot.
1. Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device
Options menu.
2. Clear the check box for Fast Boot.
3. To save your changes and exit, select the Save icon in the lower-right corner of the screen, and then
– or –
Select Main, select Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
Navigating and selecting in Computer Setup

● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or
use a pointing device to select the item.
● To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or
use the up arrow key or the down arrow key on the keyboard.
● To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow
the on-screen instructions.
Using Computer Setup 85

To exit Computer Setup menus, choose one of the following methods:
● To exit Computer Setup menus without saving your changes:
Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Select Main, select Ignore Changes and Exit, and then press enter.
● To save your changes and exit Computer Setup menus:
Select the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Restoring factory settings in Computer Setup

NOTE: Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1. Start Computer Setup. See Starting Computer Setup on page 85.
2. Select Main, and then select Apply Factory Defaults and Exit.
NOTE: On select products, the selections may display Restore Defaults instead of Apply Factory
Defaults and Exit.

4. To save your changes and exit, select the Save icon in the lower-right corner of the screen, and then
– or –
NOTE: Your password settings and security settings are not changed when you restore the factory settings.
Updating the BIOS

Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing
and troubleshooting the file.
Determining the BIOS version

To decide whether you need to update Computer Setup (BIOS), first determine the BIOS version on your
computer.
BIOS version information (also known as ROM date and System BIOS) can be accessed by pressing fn+esc (if
you are already in Windows) or by using Computer Setup.
86 Chapter 8 Computer Setup (BIOS), TPM, and HP Sure Start

2. Select Main, and then select System Information.
3. To exit Computer Setup without saving your changes, select the Exit icon in the lower-right corner of the
screen, and then follow the on-screen instructions.
– or –
Select Main, select Ignore Changes and Exit, and then press enter.
To check for later BIOS versions, see Downloading a BIOS update on page 87.
Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
2. Select Updates, and then select Check for updates and messages.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. Make a note of the date, name, or other identifier. You may need this information to
locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download
is complete. If no instructions are displayed, follow these steps:
1. Type file in the taskbar search box, and then select File Explorer.
2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
Using Computer Setup 87

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.
Changing the boot order using the f9 prompt

To dynamically choose a boot device for the current startup sequence, follow these steps:
1. Access the Boot Device Options menu:
● Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device
Options menu.
2. Select a boot device, press enter, and then follow the on-screen instructions.
TPM BIOS settings (select products only)

IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensure
that your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or
licenses must be obtained if applicable. For any compliance issues arising from your operation/usage of TPM
which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will
not be responsible for any related liabilities.
TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup
(BIOS).
NOTE: If you change the TPM setting to Hidden, TPM is not visible in the operating system.
To access TPM settings in Computer Setup:

2. Select Security, select TPM Embedded Security, and then follow the on-screen instructions.
Using HP Sure Start (select products only)

Select computer models are configured with HP Sure Start, a technology that monitors the computer's BIOS
for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores
the BIOS to its previously safe state, without user intervention.
HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default
configuration. The default configuration can be customized by advanced users.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your
product, and then follow the on-screen instructions.
88 Chapter 8 Computer Setup (BIOS), TPM, and HP Sure Start

9 Using HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating system
or other software components.
When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. This ID code can then be provided to support to help determine how to correct
the problem.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you
must use the keyboard attached.
To start HP PC Hardware Diagnostics (UEFI), follow these steps:

1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading
HP PC Hardware Diagnostics (UEFI) to a USB device on page 89.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the
on-screen instructions.
NOTE: If you need to stop a diagnostic test, press esc.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
files are offered.
There are two options to download HP PC Hardware Diagnostics to a USB device.

Download the latest UEFI version
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. In the HP PC Hardware Diagnostics section, select the Download link, and then select Run.
Download any version of UEFI for a specific product
1. Go to http://www.hp.com/support.
2. Select Get software and drivers.
3. Enter the product name or number.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 89

4. Select your computer, and then select your operating system.
5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version
you want.
Additional BIOS crisis recovery tool
HP provides a BIOS crisis recovery tool through the HP PC Hardware Diagnostics 3-in-1 USB key. This tool can
be used by HP authorized service providers to recover systems that have failed due to a corrupted BIOS. For
more information about using the 3-in-1 USB key for BIOS crisis recovery, go to http://www.hp.com/go/
techcenter/pcdiags. Additional information is included in the web-based training offered by HP University. See
the modules that cover HP PC Hardware Diagnostics (UEFI).
90 Chapter 9 Using HP PC Hardware Diagnostics (UEFI)

10 Backing up, restoring, and recovering
This chapter provides information about the following processes. The information in the chapter is standard
procedure for most products.
● Creating recovery media and backups
● Restoring and recovering your system
For additional information, refer to the HP Support Assistant app.
▲ Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning any recovery process.
Creating recovery media and backups

The following methods of creating recovery media and backups are available on select products only. Choose
the available method according to your computer model.
● Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. For
information on creating recovery media, see Using HP Recovery media (select products only)
on page 91. For information on the recovery options that are available using the recovery media, see
Using Windows tools on page 92.
● Use Windows tools to create system restore points and create backups of personal information. See
Using Windows tools on page 92.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
● On select products, use the HP Cloud Recovery Download Tool to create a bootable USB flash drive for
your HP recovery media. For more information, see Using the HP Cloud Recovery Download Tool (select
products only) on page 93.
Using HP Recovery media (select products only)

If possible, check for the presence of the Recovery partition and the Windows partition. Right-click the Start
button, select File Explorer, and then select This PC.
● If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery
media for your system from support. You can find contact information on the HP website. Go to
http://www.hp.com/support, select your country or region, and follow the on-screen instructions.
● If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery
Manager to create recovery media after you successfully set up the computer. HP Recovery media can be
Creating recovery media and backups 91

used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the
original operating system and software programs that were installed at the factory and then configures
the settings for the programs. HP Recovery media can also be used to customize the system or restore
the factory image if you replace the hard drive.
– Only one set of recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.
– HP Recovery Manager examines the computer and determines the required storage capacity for
the media that will be required.
– To create recovery discs, your computer must have an optical drive with DVD writer capability, and
you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use
rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray)
discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a high-
quality blank USB flash drive.
– If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs. If you use an external optical drive, it must be connected
directly to a USB port on the computer; the drive cannot be connected to a USB port on an external
device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs
for your computer from HP. You can find contact information on the HP website. Go to
http://www.hp.com/support, select your country or region, and follow the on-screen instructions.
– Be sure that the computer is connected to AC power before you begin creating the recovery media.
– The creation process can take an hour or more. Do not interrupt the creation process.
– If necessary, you can exit the program before you have finished creating all of the recovery DVDs.
HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery
Manager, you will be prompted to continue.
To create HP Recovery media using HP recovery manager:
beginning these steps.
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Create recovery media, and then follow the on-screen instructions.
If you ever need to recover the system, see Recovering using HP Recovery Manager on page 93.
Using Windows tools

You can create recovery media, system restore points, and backups of personal information using Windows
tools.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get Help app.
▲ Select the Start button, and then select the Get Help app.
NOTE: You must be connected to the Internet to access the Get Help app.
92 Chapter 10 Backing up, restoring, and recovering

Using the HP Cloud Recovery Download Tool (select products only)
To create HP Recovery media using the HP Cloud Recovery Download Tool:
1. Go to http://www.hp.com/support.
2. Select Software and Drivers, and then follow the on-screen instructions.
Restore and recovery

There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:
IMPORTANT: Not all methods are available on all products.
● Windows offers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information see the Get Help app.
▲ Select the Start button, and then select the Get Help app.
NOTE: You must be connected to the Internet to access the Get Help app.
● If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or
applications option (select products only) of HP Recovery Manager to reinstall the individual application
or driver.
▲ Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers
and/or applications, and then follow the on-screen instructions.
● If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media.
For more information, see Recovering using HP Recovery Manager on page 93. If you have not already
created recovery media, see Using HP Recovery media (select products only) on page 91.
● On select products, if you want to recover the computer's original factory partition and content, or if you
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more
information, see Recovering using HP Recovery Manager on page 93.
● On select products, if you want to remove the Recovery partition to reclaim hard drive space, HP
Recovery Manager offers the Remove Recovery Partition option.
For more information, see Removing the HP Recovery partition (select products only) on page 95.
Recovering using HP Recovery Manager

HP Recovery Manager software allows you to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only). If you have not already created recovery media, see Using HP Recovery media
(select products only) on page 91.
What you need to know before you get started

● HP Recovery Manager recovers only software that was installed at the factory. For software not provided
with this computer, you must either download the software from the manufacturer's website or reinstall
the software from the media provided by the manufacturer.
Restore and recovery 93

IMPORTANT: Recovery through HP Recovery Manager should be used as a final attempt to correct
computer issues.
● HP Recovery media must be used if the computer hard drive fails. If you have not already created
recovery media, see Using HP Recovery media (select products only) on page 91.
● To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not
already created recovery media, see Using HP Recovery media (select products only) on page 91.
● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
work, you can obtain recovery media for your system from support. You can find contact information
from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the
on-screen instructions.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
beginning recovery, back up any personal data you want to retain.
Using HP Recovery media, you can choose from one of the following recovery options:
NOTE: Only the options available for your computer display when you start the recovery process.
● System Recovery—Reinstalls the original operating system, and then configures the settings for the
programs that were installed at the factory.
● Factory Reset—Restores the computer to its original factory state by deleting all information from the
hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that
was installed at the factory.
The HP Recovery partition (select products only) allows System Recovery only.
Using the HP Recovery partition (select products only)

The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a
recovery USB flash drive. This type of recovery can be used only if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
beginning these steps (select products only).
1. Type recovery in the taskbar search box, select HP Recovery Manager, and then select Windows
Recovery Environment.
‒ or –
For computers or tablets with keyboards attached, press f11 while the computer boots, or press and
hold f11 as you press the power button.
For tablets without keyboards:
● Turn on or restart the tablet, and then quickly hold down the volume up button; then select f11.
‒ or –
● Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.
2. Select Troubleshoot from the boot options menu.
3. Select Recovery Manager, and then follow the on-screen instructions.
94 Chapter 10 Backing up, restoring, and recovering

Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard drive is not working properly.
1. If possible, back up all personal files.
2. Insert the HP Recovery media, and then restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer
boot order. See Changing the computer boot order on page 95.
Changing the computer boot order

If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB flash drive.
To change the boot order:
beginning these steps.
1. Insert the HP Recovery media.

2. Access the system Startup menu.
For computers or tablets with keyboards attached:
▲ Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards:
▲ Turn on or restart the tablet, and then quickly hold down the volume up button; then select f9.
‒ or –
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.
3. Select the optical drive or USB flash drive from which you want to boot.
Removing the HP Recovery partition (select products only)

HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.
IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery
or create HP Recovery media from the HP Recovery partition. So before you remove the Recovery partition,
create HP Recovery media; see Using HP Recovery media (select products only) on page 91.
NOTE: The Remove Recovery Partition option is only available on products that support this function.
Follow these steps to remove the HP Recovery partition:

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Remove Recovery Partition, and then follow the on-screen instructions.
Restore and recovery 95

11 Specifications
Computer specifications
Metric U.S.
Dimensions
Length 229.3 mm 9.03 in
Width 310.4 mm 12.22 in
Height (non-touch) 17.7 mm 0.70 in
Height (touch) 17.9 mm 0.70 in
Weight 1.33 to 1.48 kg 2.94 to 3.32 lbs
Input power
Operating voltage 19.0 V dc @ 4.74 A – 90 W or 18.5 V dc @ 3.5 A - 65 W or 45 W
Operating current 4.74 A or 3.5 A
Temperature
Operating (not writing to optical disc) 0°C to 35°C 32°F to 95°F
Operating (writing to optical disc) 5°C to 35°C 41°F to 95°F
Nonoperating -20°C to 60°C -4°F to 140°F
Relative humidity
Operating 10% to 90%
Nonoperating 5% to 95%
Maximum altitude (unpressurized)
Operating (14.7 to 10.1 psia) -15 m to 3,048 m 50 ft to 10,000 ft
Nonoperating (14.7 to 4.4 psia) -15 m to 12,192 m -50 ft to 40,000 ft
Shock
Operating 125 g, 2 ms, half-sine
Nonoperating 200 g, 2 ms, half-sine
Random vibration
Operating 0.75 g zero-to-peak, 10 Hz to 500 Hz, 0.25 oct/min sweep rate
Nonoperating 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rate
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range
of temperatures.
96 Chapter 11 Specifications
33.8-cm (13.3-in) display specifications
Metric U.S.
Active diagonal size 33.8-cm 13.3-in
Resolution FHD: 1920×1080
Surface treatment Anti-glare (except touch screen)
Brightness FHD (45% CG): 220 nits
FHD (72% CG): 400 nits or 300 nits
Viewing angle UWVA
Backlight LED
Aspect ratio 16:9
Display panel interface eDP
33.8-cm (13.3-in) display specifications 97

M.2 PCIe solid-state drive specifications
256-GB* 512-GB* 1-TB*
Dimensions
Height 1 mm 1 mm 1 mm
Length 50.8 mm 50.8 mm 50.8 mm
Width 28.9 mm 28.9 mm 28.9 mm
Weight < 10 g < 10 g < 10 g
Interface type ATA-7 ATA-7 ATA-7
Transfer rate
Sequential Read Up to 2150 MB/s Up to 2150 MB/s Up to 2150 MB/s
Random Read Up to 300,000 IOPs Up to 300,000 IOPs Up to 300,000 IOPs
Sequential Write Up to 1260 MB/s Up to 1550 MB/s Up to 1550 MB/s
Random Write Up to 100,000 IOPs Up to 100,000 IOPs Up to 100,000 IOPs
Ready time, Maximum (to not busy) 1.0 s 1.0 s 1.0 s
Access times
Logical 0.1 0.1 0.1
Total logical sectors 500,118,192 1,000,215,216 1,500,336,388
Operating temperature
Operating 0° to 70°C (32°F to 0° to 70°C (32°F to 0° to 70°C (32°F to

158°F) 158°F) 158°F)
Non-operating
-40° to 80°C (-40°F to -40° to 85°C (-40°F to -40° to 85°C (-40°F to
176°F) 185°F) 185°F)
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
NOTE: Certain restrictions and exclusions apply. Contact technical support for details.
98 Chapter 11 Specifications
M.2 SATA solid-state drive specifications
128-GB* 256-GB* 512-GB*
Height 1.35 mm 1.35 mm 1.35 mm
Weight < 10 g < 10 g < 10 g
Form factor M.2 2280-D2-B-M M.2 2280-D2-B-M M.2 2280-D2-B-M
Transfer rate up to 540 MB/sec up to 540 MB/sec up to 540 MB/sec
Interface type SATA-3 SATA-3 SATA-3
Ready time, maximum (to not busy) 1.0 ms < 1.0 ms < 1.0 ms
Access times, logical 0.1 ms 0.1 ms 0.1 ms
Total logical sectors 234,441,648 468,883,296 937,766,592
Operating temperature 0°C to 70°C (32°F to 158°F)
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may
differ slightly.
NOTE: Certain restrictions and exclusions apply. Contact technical support for details.
M.2 SATA solid-state drive specifications 99

12 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120
volts AC, or from 220 to 240 volts AC.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or region
where the computer is used.
Requirements for all countries

The following requirements are applicable to all countries and regions:
● The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
● All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.
● The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of
125 or 250 V AC, as required by the power system of each country or region.
● The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.
Requirements for specific countries and regions

Country/region Accredited agency Applicable note number
Australia EANSW 1
Austria OVE 1
Belgium CEBC 1
Canada CSA 2
Denmark DEMKO 1
Finland FIMKO 1
France UTE 1
Germany VDE 1
Italy IMQ 1
Japan METI 3
The Netherlands KEMA 1
Norway NEMKO 1
The People's Republic of China COC 5
South Korea EK 4
100 Chapter 12 Power cord set requirements

Country/region Accredited agency Applicable note number
Sweden SEMKO 1
Switzerland SEV 1
Taiwan BSMI 4
The United Kingdom BSI 1
The United States UL 2
1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler
and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be
used.
2. The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration.
3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The flexible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug must be a two-
pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) configuration.
4. The flexible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall
plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
5. The flexible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall
plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
Requirements for specific countries and regions 101

13 Statement of memory volatility
The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business
computers. This chapter also provides general instructions for restoring nonvolatile memory that can contain
personal data after the system has been powered off and the hard drive has been removed.
HP Business computer products that use Intel®-based or AMD®-based system boards contain volatile DDR
memory. The amount of nonvolatile memory present in the system depends upon the system configuration.
Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped
from HP, assuming that no subsequent modifications have been made to the system and assuming that no
applications, features, or functionality have been added to or installed on the system.
Following system shutdown and removal of all power sources from an HP Business computer system,
personal data can remain on volatile system memory (DIMMs) for a finite period of time and will also remain
in nonvolatile memory. Use the steps below to remove personal data from the computer, including the
nonvolatile memory found in Intel-based and AMD-based system boards.
NOTE: If your tablet has a keyboard base, connect to the keyboard base before beginning steps in this
chapter.
Current BIOS steps
1. Follow steps (a) through (l) below to restore the nonvolatile memory that can contain personal data.
Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary
nor recommended.
a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.
b. Select Main, select Apply Factory Defaults and Exit, and then select Yes to load defaults.
The computer will reboot.
c. During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed
at the bottom of the screen.
d. Select the Security menu, select Restore Security Settings to Factory Defaults, and then select
Yes to restore security level defaults.
e. During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed
f. If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu.
Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the
selection to return to the prior menu.
102 Chapter 13 Statement of memory volatility

g. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities
under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox
for DriveLock password on restart. Select OK to proceed.
h. Select the Main menu, and then select Reset BIOS Security to factory default. Click Yes at the
warning message.
i. During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed
j. Select the Main menu, select Apply Factory Defaults and Exit, select Yes to save changes and exit,
and then select Shutdown.
k. Reboot the system. If the system has a Trusted Platform Module (TPM) and/or fingerprint reader,
one or two prompts will appear—one to clear the TPM and the other to Reset Fingerprint Sensor;
press or tap F1 to accept or F2 to reject.
l. Remove all power and system batteries for at least 24 hours.
2. Complete one of the following:
● Remove and retain the storage drive.
– or –
● Clear the drive contents by using a third party utility designed to erase data from an SSD.
– or –
● Clear the contents of the drive by using the following BIOS Setup Secure Erase command option
steps:
IMPORTANT: If you clear data using Secure Erase, it cannot be recovered.
b. Select the Security menu and scroll down to the Utilities menu.
c. Select Hard Drive Utilities.
d. Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear, and
then follow the on-screen instructions to continue.
103
Nonvolatile memory usage
Does this Does this
memory memory
store retain data What is the
Nonvolatile customer when power purpose of this How is data input into this How is this memory
Memory Type Amount (Size) data? is removed? memory? memory? write-protected?
HP Sure Start flash 8 MBytes No Yes Provides Data cannot be written to this This memory is protected
(select models protected device via the host processor. by the HP Sure Start
only) backup of The content is managed Embedded Controller.
critical System solely by the HP Sure Start
BIOS code, EC Embedded Controller.
firmware, and
critical
computer
configuration
data for select
platforms that
support HP
Sure Start.
For more
information,
see Using HP
Sure Start
(select models
only)
on page 107.
Real Time Clock 256 Bytes No Yes Stores system RTC battery backed-up CMOS This memory is not write-
(RTC) battery date and time is programmed using the protected.
backed-up CMOS and noncritical Computer Setup (BIOS), or
configuration data. changing the Microsoft
memory Windows date & time.
Controller (NIC) 64 KBytes (not No Yes Stores NIC NIC EEPROM is programmed A utility is required to
EEPROM customer configuration using a utility from the NIC write data to this memory
accessible) and NIC vendor that can be run from and is available from the
firmware. DOS. NIC vendor. Writing data
to this ROM in an
inappropriate manner will
render the NIC non-
functional.
DIMM Serial 256 Bytes per No Yes Stores memory DIMM SPD is programmed by Data cannot be written to
Presence Detect memory module the memory vendor. this memory when the
(SPD) module, 128 information. module is installed in a
configuration data Bytes computer. The specific
programmable write-protection method
(not customer varies by memory vendor.
accessible)
System BIOS 9 MBytes Yes Yes Stores system System BIOS code is NOTE: Writing data to
BIOS code and programmed at the factory. this ROM in an
computer Code is updated when the inappropriate manner can
configuration system BIOS is updated. render the computer non-
data. Configuration data and functional.
settings are input using the
A utility is required for
Computer Setup (BIOS) or a
writing data to this
custom utility.
memory and is available
on the HP website; go to
http://www.hp.com/
support. Select Find your

Does this Does this
memory memory
store retain data What is the
Nonvolatile customer when power purpose of this How is data input into this How is this memory
Memory Type Amount (Size) data? is removed? memory? memory? write-protected?
product, and then follow

the on-screen
instructions.
Intel Management 1.5 MBytes or 7 Yes Yes Stores Management Engine Code is The Intel chipset is
Engine Firmware MBytes Management programmed at the factory. configured to enforce
(present only in Engine Code, Code is updated via Intel hardware protection to
select Elite or Z Settings, secure firmware update block all direct read/write
models. For more Provisioning utility. Unique Provisioning access to this area. An
information, go to Data and iAMT Data can be entered at the Intel utility is required for
http://www.hp.com/ third-party data factory or by an updating the firmware.
support. Select store. administrator using the Only firmware updates
Find your Management Engine (MEBx) digitally signed by Intel
product, and then setup utility. The third party can be applied using this
follow the on- data store contents can be utility.
screen populated by a remote
instructions.) management console or local
applications that have been
registered by an
administrator to have access
to the space.
Bluetooth flash 2 Mbit No Yes Stores Bluetooth flash is A utility is required for
(select products Bluetooth programmed at the factory. writing data to this
only) configuration Tools for writing data to this memory and is made
and firmware. memory are not publicly available through newer
available but can be obtained versions of the driver
from the silicon vendor. whenever the flash
requires an upgrade.
802.11 WLAN 4 Kbit to 8 Kbit No Yes Stores 802.11 WLAN EEPROM is A utility is required for
EEPROM configuration programmed at the factory. writing data to this
and calibration Tools for writing data to this memory and is typically
data. memory are not made public. not made available to the
public unless a firmware
upgrade is necessary to
address a unique issue.
Webcam (select 64 Kbit No Yes Stores webcam Webcam memory is A utility is required for
products only) configuration programmed using a utility writing data to this
and firmware. from the device memory and is typically
manufacturer that can be run not made available to the
from Windows. public unless a firmware
upgrade is necessary to
address a unique issue.
Fingerprint reader 512 KByte flash Yes Yes Stores Fingerprint reader memory is Only a digitally signed
(select products fingerprint programmed by user application can make the
only) templates. enrollment in HP call to write to the flash.
ProtectTools Security
Manager.
Nonvolatile memory usage 105

Questions and answers
1. How can the BIOS settings be restored (returned to factory settings)?
IMPORTANT: Restore defaults does not securely erase any data on your hard drive. See question and
answer 6 for steps to securely erase data.
Restore defaults does not reset the Custom Secure Boot keys. See question and answer 7 for
information about resetting the keys.
b. Select Main, and then select Apply Factory Defaults and Exit.
c. Follow the on-screen instructions.
d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions.
2. What is a UEFI BIOS, and how is it different from a legacy BIOS?
The Unified Extensible Firmware Interface (UEFI) BIOS is an industry-standard software interface
between the platform firmware and an operating system (OS). It is a replacement for the older BIOS
architecture, but supports much of the legacy BIOS functionality.
Like the legacy BIOS, the UEFI BIOS provides an interface to display the system information and
configuration settings and to change the configuration of your computer before an OS is loaded. BIOS
provides a secure run-time environment that supports a Graphic User Interface (GUI). In this
environment, you can use either a pointing device (Touchscreen, TouchPad, pointing stick, or USB
mouse) or the keyboard to navigate and make menu and configuration selections. The UEFI BIOS also
contains basic system diagnostics.
The UEFI BIOS provides functionality beyond that of the legacy BIOS. In addition, the UEFI BIOS works to
initialize the computer’s hardware before loading and executing the OS; the run-time environment
allows the loading and execution of software programs from storage devices to provide more
functionality, such as advanced hardware diagnostics (with the ability to display more detailed system
information) and advanced firmware management and recovery software.
HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the
operating system. Examples of this requirement would be if you upgrade or downgrade the OS.
3. Where does the UEFI BIOS reside?
The UEFI BIOS resides on a flash memory chip. A utility is required to write to the chip.
4. What kind of configuration data is stored on the DIMM Serial Presence Detect (SPD) memory
module? How would this data be written?
The DIMM SPD memory contains information about the memory module, such as size, serial number,
data width, speed/timing, voltage, and thermal information. This information is written by the module
manufacturer and stored on an EEPROM. This EEPROM cannot be written to when the memory module is
installed in a computer. Third-party tools do exist that can write to the EEPROM when the memory
module is not installed in a computer. Various third-party tools are available to read SPD memory.
5. What is meant by “Restore the nonvolatile memory found in Intel-based system boards”?
This message relates to clearing the Real Time Clock (RTC) CMOS memory that contains computer
configuration data.
6. How can the BIOS security be reset to factory defaults and data erased?

IMPORTANT: Resetting will result in the loss of information.
These steps will not reset Custom Secure Boot Keys. See question and answer 7 for information about
resetting the keys.
b. Select Main, and then select Reset Security to Factory Defaults.
c. Follow the on-screen instructions.
d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions.
7. How can the Custom Secure Boot Keys be reset?
Secure Boot is a feature to ensure that only authenticated code can start on a platform. If you enabled
Secure Boot and created Custom Secure Boot Keys, simply disabling Secure Boot will not clear the keys.
You must also select to clear the Custom Secure Boot Keys. Use the same Secure Boot access procedure
you used to create the Custom Secure Boot Keys, but make the selection to clear or delete all Secure
Boot Keys.
b. Select the Security menu, select Secure Boot Configuration, and then follow the on-screen
instructions.
c. At the Secure Boot Configuration window, select Secure Boot, select Clear Secure Boot Keys, and
then follow the on-screen instructions to continue.
Using HP Sure Start (select models only)

Select computer models are configured with HP Sure Start, a technology that continuously monitors your
computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start
restores the BIOS to its previously safe state, without user intervention. Those select computer models ship
with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most
users can use the HP Sure Start default configuration. The default configuration can be customized by
advanced users.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your
product, and then follow the on-screen instructions.
Using HP Sure Start (select models only) 107

14 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the
battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
108 Chapter 14 Recycling

Index
Symbols/Numerics boot order computer specifications 96

`product description changing 95 connector, power 8
ethernet 3 changing using the f9 prompt
88 D
A bottom 22 display assembly
AC adapter, spare part numbers 29 bottom cover removal 71
action keys 16 removing 38 spare part numbers 71
identifying 16 spare part number 25, 38 subcomponents 26
keyboard backlight 16 buttons display bezel
mute 16 left TouchPad 12 removal 73
privacy screen 16 power 14 display components 10
screen brightness 16 right TouchPad 12 display enclosure
speaker volume 16 spare part number 27
switch screen image 16 C display hinge
using 16 Cable Kit removal 76
wireless 16 contents 28 display panel
ambient light sensor cable spare part number 28 product description 1
spare part number 27 call answer light 13 display specifications 97
antennas call end light 13 docking
disconnecting 46, 48 camera 10, 11 product description 4
audible codes 83 identifying 10, 11 docking connector, identifying 8
audio camera cable drive light 19
adjusting volume 16 spare part number 27
audio, product description 2 camera light, identifying 10, 11 E
audio-out (headphone)/audio-in camera module embedded numeric keypad,
(microphone) combo jack, removal 74 identifying 15
identifying 7 spare part number 27 error
caps lock light, identifying 13 codes 83
B chipset, product description 1 esc key, identifying 15
backups 91 components ethernet
battery bottom 18 product description 3
removing 40 cover 20
spare part number 40 display 10 F
spare part numbers 25 front 19 fan
battery light 8 keyboard area 12 removal 65
beep codes 83 left side 9 spare part number 25, 65
bezel right side 7 fingerprint reader
spare part number 26 computer major components 23 spare part number 24
BIOS Computer Setup fingerprint reader assembly
determining version 86 navigating and selecting 85 removal 60
downloading an update 87 restoring factory settings 86 spare part number 60
updating 86 using a USB keyboard or USB fingerprint reader, identifying 14
Bluetooth card mouse to start Computer flashing LEDs 83
spare part number 46 Setup 85 fn key, identifying 15
Bluetooth label 22 computer setup 85 fn lock light, identifying 13
Index 109
G keyboard backlight microphone mute key, identifying
graphics, product description 1 action key 16 16
keypad microphone mute light, identifying
H embedded numeric 15 13
HDMI port, identifying 7 keys minimized image recovery 94
heat sink esc 15 minimized image, creating 93
removal 54 fn 15 model name 1
spare part numbers 54 num lock 15 mute volume action key 16
hinge Windows key 15
removal 76 N
hinge kit L network jack, identifying 8
spare part number 27 labels NFC module
hot keys Bluetooth 22 removal 63
break 17 regulatory 22 spare part number 24, 63
insert 17 serial number 21 NFC tapping area
microphone mute 16 service 21 Near Field Communications 12
pause 17 wireless certification 22 nonvolatile memory 102
programming query 17 WLAN 22 num lock light 13
scroll lock 17 left side components 9
hotkeys, using 17 lights O
HP PC Hardware Diagnostics (UEFI) AC adapter and battery 8 operating system, product
using 89 battery 8 description 5
HP Recovery Manager call answer 13 original system recovery 93
correcting boot problems 95 call end 13
starting 94 camera 10, 11 P
HP Recovery media caps lock 13 pointing device, product
recovery 95 drive 19 description 4
using 91 fn lock 13 pointing stick, identifying 12
HP Recovery partition microphone mute 13 ports
recovery 94 num lock 13 HDMI 7
removing 95 power 13, 19 product description 4
HP Sure Start 107 RJ-45 (network) 8 USB 3.x SuperSpeed 7
sharing or presenting 13 USB 3.x SuperSpeed port with HP
I wireless 13, 19 Sleep and Charge 9
internal microphones, identifying USB Type-C power connector and
10, 11, 20 M Thunderbolt port with HP Sleep
M.2 solid-state drive and Charge 8
J specifications 98 power button board
jacks memory spare part number 24
audio-out (headphone)/audio-in nonvolatile 102 power button board assembly
(microphone) combo 7 product description 2 removal 58
network 8 volatile 102 spare part number 58
RJ-45 (network) 8 memory module power button, identifying 14
removal 44 power connector
K spare part number 25 identifying 8
keyboard spare part numbers 44 identifying USB Type-C 8
product description 4 microphone power cord
removal 50 product description 2 set requirements 100
spare part number 24 microphone module spare part numbers 30, 31, 32
spare part numbers 50 spare part number 27 power lights 13, 19
110 Index
power requirements, product recovery partition speaker volume action keys 16
description 4 removing 95 speakers, identifying 14
primary storage regulatory information special keys, using 15
product description 2 regulatory label 22 specifications
privacy screen action key, wireless certification labels 22 computer 96
identifying 16 removal/replacement display 97
processors, product description 1 procedures 38, 53 M.2 solid-state drive 98
product description removing personal data from volatile solid-state drive 99
audio 2 system memory 102 supported discs, recovery 92
chipset 1 right side components 7 Sure Start
display panel 1 RJ-45 (network) jack, identifying 8 using 88
docking 4 RJ-45 (network) lights, identifying switch screen image action key 16
graphics 1 8 system board
keyboard 4 RJ-45 board with bracket removal 67
memory 2 removal 57 spare part number 24
microphone 2 spare part number 25, 57 spare part numbers 67
operating system 5 RTC battery system memory, removing personal
pointing device 4 removal 56 data from volatile 102
ports 4 spare part number 24, 56 system recovery 93
power requirements 4 system restore point
primary storage 2 S creating 92
processors 1 screen brightness action keys 16 system restore point, creating 91
product name 1 screw kit, spare part number 30
security 5 security cable slot, identifying 9 T
serviceability 6 security, product description 5 Thunderbolt port with HP Sleep and
video 2 serial number, computer 21 Charge
wireless networking 3 service labels, locating 21 identifying USB Type-C 8
product name 1 serviceability, product description 6 top cover
product name and number, setup utility removal 82
computer 21 navigating and selecting 85 spare part number 24, 82
restoring factory settings 86 TouchPad
R sharing or presenting light 13 buttons 12
raw panel SIM card slot, identifying 7 removal 61
spare part number 26 slots spare part number 24, 61
recover security cable 9 TouchPad button board
options 93 SIM card 7 removal 62
recovery smart card 9 spare part number 24, 62
discs 92, 95 smart card reader TouchPad zone
HP Recovery Manager 93 removal 64 identifying 12
media 95 spare part number 64 TPM settings 88
starting 94 smart card reader board traveling with the computer 22
supported discs 92 spare part numbers 24
system 93 smart card slot, identifying 9 U
USB flash drive 95 solid-state drive USB 3.x SuperSpeed port with HP
using HP Recovery media 92 removal 42 Sleep and Charge, identifying 9
recovery media spare part numbers 25, 42 USB 3.x SuperSpeed port,
creating using HP Recovery specifications 99 identifying 7
Manager 92 speaker assembly USB Type-C power connector and
using 91 removal 59 Thunderbolt port with HP Sleep and
spare part number 59 Charge, identifying 8
Index 111
V
vents, identifying 9, 18
video, product description 2
volume
adjusting 16
mute 16
W
Windows
system restore point 91, 92
Windows key, identifying 15
Windows tools
using 92
wireless action key 16
wireless antennas
disconnecting 46, 48
wireless antennas, identifying 10,
11
wireless certification label 22
wireless light, identifying 13, 19
wireless networking
product description 3
WLAN antenna
spare part number 27
WLAN antennas, identifying 10, 11
WLAN device 22
WLAN label 22
WLAN/Bluetooth combo card
removal 46
spare part number 25, 46
WWAN antenna
spare part number 27
WWAN antennas, identifying 10, 11
WWAN module
removal 48
spare part number 25, 48
112 Index

HP Elitebook Maintenance

Uploaded by

Copyright:

Available Formats

HP Elitebook Maintenance

Uploaded by

Document Information

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

HP Elitebook Maintenance

Uploaded by

Copyright:

Available Formats

HP EliteBook 830 G5 Notebook PC

HP EliteBook 836 G5 Notebook PC

Maintenance and Service Guide

First Edition: February 2018

Document Part Number: L12986-002

1 Product description ....................................................................................................................................... 1

3 Illustrated parts catalog .............................................................................................................................. 23

4 Removal and replacement procedures preliminary requirements .................................................................... 33

8 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 85

9 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 89

10 Backing up, restoring, and recovering ......................................................................................................... 91

12 Power cord set requirements .................................................................................................................... 100

13 Statement of memory volatility ................................................................................................................ 102

14 Recycling ................................................................................................................................................ 108

Index ........................................................................................................................................................... 109

Product Name HP EliteBook 830 G5 Notebook PC

HP EliteBook 836 G5 Notebook PC

Processors 8th-generation Intel® Core™ quad-core processors:

Intel Core i7-8650U

Intel Core i7-8550U

Intel Core i5-8350U

Intel Core i5-8250U

7th-generation Intel Core dual-core processors:

Intel Core i7-7600U

Intel Core i7-7500U

Intel Core i5-7300U

Intel Core i5-7200U

Chipset Integrated with processor

● HP Thunderbolt 3 Dock - maximum resolution = 4K @60Hz (DP1) and 4K @60Hz (DisplayPort 2)

Intel HD Graphics 620

Panel Supports privacy filter and narrow bezel

33.8-cm (13.3-in), UWVA, non-touch:

33.8-cm (13.3-in), UWVA, touch screen:

Memory Two memory module slots

Memory is customer accessible/upgradeable

DDR4-2400 dual channel support (8th generation processors)

DDR4-2133 dual channel support (7th generation processors)

Supports up to 32 GB of system RAM in the following configurations:

● 32768 MB (16384 MB×2)

● 24576 MB (16384 MB×1 and 8192 MB×1)

● 20480 MB (16384 MB×1 and 4096 MB×1)

● 16384 MB (16384 MB×1 or 8192 MB×2)

● 12288 MB (8192 MB×1 and 4096 MB×1)

● 8192 MB (8192 MB×1 or 4096 MB×2)

● 4096 MB (4096 MB×1)

Primary storage M.2 solid-state drives (2280):

1 TB, PCIe, Gen3×4, SS, NVMe, TLC

512 GB, PCIe, Gen3×4, SS, NVMe, TLC, Opal 2

512 GB, PCIe, Gen3×4, SS, NVMe, TLC

512 GB, SATA-3, SS, TLC, FIPS-140-2

360 GB, PCIe, Gen3×4, NVMe, SS, TLC

256 GB, PCIe, Gen3×4, NVMe, SS, TLC

256 GB, PCIe, NVMe, SS, value

256 GB, SATA-3, SS, TLC, FIPS-140-2

256 GB, SATA-3, Opal 2, TLC

128 GB, SATA-3, SS, TLC

Audio and video HP Bang & Olufsen Audio

Multi-array microphone (including World-Facing 3rd microphone)

Stereo speakers (2)(13mm × 38mm × 4mm)

Webcam HD RGB 720p